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Travel counselor skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Diane Petras
Below we've compiled a list of the most critical travel counselor skills. We ranked the top skills for travel counselors based on the percentage of resumes they appeared on. For example, 40.8% of travel counselor resumes contained reservations as a skill. Continue reading to find out what skills a travel counselor needs to be successful in the workplace.

15 travel counselor skills for your resume and career

1. Reservations

Here's how travel counselors use reservations:
  • Assisted government travelers in constructing itineraries and booking reservations in compliance with Federal travel regulations; quoted fares.
  • Organized reservations for individuals attending group functions; oversaw all mandatory approval processes for ticket issuance.

2. Apollo

Apollo is a young man and one of the most important and complex Olympian deities of ancient Greek and Roman religions and myths. He is a male beauty, son of Zeus and Leto, and brother of Artemis. Known as the god of music, medicine, prophecy, poetry, archery, inspiration, Apollo is sometimes identified with the sun.

Here's how travel counselors use apollo:
  • Provided advanced agent-training on Amadeus and Apollo computerized systems operations.
  • Utilized company software, which included Sabre (American Airlines) Apollo (United), Southwest Airlines and Federal Express.

3. Ground Transportation

Ground transportation is land transportation and not sea or air transportation. Ground transportation is associated with airports and passenger moving and describes the public and private movement of passengers and goods using ground vehicle.

Here's how travel counselors use ground transportation:
  • Created and documented domestic/international travel itineraries, accommodations, and ground transportation for thousands of travelers.
  • Coordinated all meetings including securing air/hotel contracts and local ground transportation.

4. Booking

Here's how travel counselors use booking:
  • Assisted travelers with reservation modifications and technical support for their respective online booking tool.
  • Contract management including travel policy compliance and assistance with Concur booking portal navigation.

5. Corporate Travel

Corporate travel is any trip embarked upon by a business owner or employee for the sake of the business. When employees or employers travel and the trip is all about the business, it's called corporate travel, and most companies have corporate travel management in place to organize these trips and make them successful for the company.

Here's how travel counselors use corporate travel:
  • Provided all travel the needs for our corporate travelers, including international accommodations.
  • Managed travel arrangements for Marine and corporate travel coordinator for crew rotations.

6. Customer Issues

Here's how travel counselors use customer issues:
  • Address and resolve customer issues, expedite orders, and increased business.
  • Resolved customer issues and complaints on regular basis.

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7. Business Travel

Here's how travel counselors use business travel:
  • Counseled clientele in fast-paced office setting on vacation planning and researched exotic destinations for individual and business travel.
  • Assisted business travelers with individual or multiple reservations, including transportation, accommodations, and auto rentals.

8. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how travel counselors use hotel reservations:
  • Handled high-end air, car and hotel reservations for corporate executives and sales staff for a variety of corporate organizations.
  • Booked travel arrangements for WVO owners, such as car rentals, airfare, hotel reservations and cruises.

9. Domestic Travel Arrangements

Here's how travel counselors use domestic travel arrangements:
  • Consulted members on domestic travel arrangements.
  • Utilized Sabre to assist EDS and Thompson corporate customers with making domestic travel arrangements.

10. International Travel Arrangements

Here's how travel counselors use international travel arrangements:
  • Ensured accuracy/completeness of all domestic and international travel arrangements for American Express business clientele.
  • Utilized Galileo to assist IBM corporate customers made international travel arrangements.

11. Destination Knowledge

Here's how travel counselors use destination knowledge:
  • Developed an extensive domestic and international destination knowledge, including knowledge of emerging destinations.
  • Demonstrate product and destination knowledge.

12. Travel Industry

Here's how travel counselors use travel industry:
  • Insure the best experience by offering our branded products, from some of the best in the travel industry.
  • Company Profile: Trade-Wings, a Pioneer in the Travel Industry in India, was incorporated in 1949.

13. Lead Management

Here's how travel counselors use lead management:
  • Implemented and practiced lead management.

14. Airline Tickets

An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.

Here's how travel counselors use airline tickets:
  • Issued electronic airline tickets ensuring quality control.
  • Issued international airline tickets to Latin America and the Caribbean for executives at the Inter-American Development Bank in Washington, DC.

15. Amadeus

Here's how travel counselors use amadeus:
  • Worked on Amadeus & Galileo.
  • Work involved processing reservations and monitoring cabin availability using Amadeus Selling Platform.
top-skills

What skills help Travel Counselors find jobs?

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What type of skills will young travel counselors need?

Diane PetrasDiane Petras LinkedIn profile

CTIE, president, The Travel Institute

The good news for young graduates considering their career options is that anyone can become a travel agent. That said, the foundation for being a successful travel professional and trusted advisor is a combination of soft and hard skills. It's a combination of knowing market specifics and how to access and secure the best value for your travelers while also understanding personal needs, communicating value, being ethical, and building trusting relationships, all while taking the client through the decision process and finalizing the sale.

List of travel counselor skills to add to your resume

Travel counselor skills

The most important skills for a travel counselor resume and required skills for a travel counselor to have include:

  • Reservations
  • Apollo
  • Ground Transportation
  • Booking
  • Corporate Travel
  • Customer Issues
  • Business Travel
  • Hotel Reservations
  • Domestic Travel Arrangements
  • International Travel Arrangements
  • Destination Knowledge
  • Travel Industry
  • Lead Management
  • Airline Tickets
  • Amadeus
  • Reservation System
  • AAA
  • Technical Issues
  • Customer Service
  • Car Rentals
  • VIP
  • Corporate Clients
  • International Reservations
  • International Travel
  • Car Reservations
  • Travel Services
  • Travel Itineraries
  • Travel Reservations
  • Inbound Calls
  • Air Travel
  • Computer System
  • Leisure Travel
  • Corporate Accounts
  • Travel Products
  • Group Travel
  • Ticket Exchanges
  • Customer Complaints
  • Amtrak
  • Vacation Packages
  • Worldspan
  • Financial Considerations
  • Debit Memos
  • Sabre GDS
  • Rental Reservations
  • Hotel Bookings
  • Card Holders
  • Exchange Rates
  • Airline Reservations
  • Amex
  • Travel Packages

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.