General Manager jobs at Travel Holdings

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free environment with stable internet. Sales Manager, Customer Success Dept. is a strategic leader responsible for overseeing the Client Partner team, with a primary focus on driving upsell growth, reducing churn, and ensuring the highest levels of customer satisfaction. You will lead the continued development and implementation of customer success strategies that align with our business objectives, optimizing processes to achieve and exceed KPIs and OKRs. You will be a trusted advisor, reporting directly to the VP of Customer Success, contributing to the long-term growth and retention of our customer base. This person should be of caliber, be it background/experience or through training with our VP and other modules, and desire to grow into a Director of the department...... Read the bottom to learn more about your new boss!! Are you in?! Key Responsibilities: Leadership & Strategy: Lead, mentor, and develop a high-performing Customer Success team, ensuring they are equipped to meet and exceed growth and retention goals. This includes hiring, performance/development plans and growing team. Develop, own, and continuously improve the customer success journey, from onboarding to renewal, to drive measurable outcomes. Work closely with the VP of Customer Success to set and execute strategic goals, OKRs, and KPIs for the department. Customer Growth & Retention: Drive upsell and cross-sell opportunities within the existing customer base to achieve growth targets. Design and implement churn reduction strategies, with a focus on proactive customer engagement and risk mitigation. Serve as a champion for customer needs, advocating for product and service improvements based on customer feedback. Process Development & Optimization: Own the end-to-end process for customer success, including defining key milestones and touchpoints across the customer lifecycle. Optimize the use of HubSpot and other CRM tools to leverage automation while maintaining a personalized customer experience. Develop and document scalable processes that support efficiency, accuracy, and consistency across the team. Technology & Innovation: Identify and implement technology solutions that enhance team productivity and customer experience. Continuously explore and integrate new tools, technologies, and best practices that drive operational efficiency and customer success. Executive Reporting & Insights: Deliver 100% accurate and timely executive reporting on customer success metrics, growth, churn, and other key performance indicators. Provide data-driven insights to the VP of Customer Success, identifying trends, risks, and opportunities for continuous improvement. Collaboration & Communication: Foster strong cross-functional relationships with Sales, Product, Marketing, and other teams to align on customer goals and deliver exceptional service. Serve as a trusted advisor to the VP of Customer Success, providing strategic recommendations and feedback on customer success initiatives. The Outcomes: Entire team churn goals are met or exceeded (All accounts) Each CP meets or exceeds indiviudal Set Up Fee Goals, MRR Upsell Goals 100% Timely completion of Deadlines/Projects with 100% Data Accuracy (you're reporting to Senior Leadership) All Goals & KPIs set forth for Customer Success/Service are met or exceeded Deliver timely & accurate reports to management Assist in improve efficiency and effectiveness of current (or new) processes to leverage Digital Success measures Maintain positive, can-do, go getter attitude and consistently adapt to change/growth of company in current state Competencies: All A-Players: Efficiency Honesty/integrity Organization and planning Assertiveness Follow-through on commitments Intelligence Analytical skills Attention to detail Persistence Proactivity A-Player Managers: Coaching Goal setting Empowerment Accountability Redeploying B/C players Team building Vision casting Change leadership Inspiring followership Conflict management This role: Ability to Multitask & adapt to changes seamlessly Consistent Follow Through/completion of deadlines Vision Casting/Team Buy In High standards/Attention to Detail Active Listening skills & Implementation Excellent Written & Verbal Skills Strategic Leadership Balance Between Independence and Humility Trustworthy/Honest Resiliency Growth-Driven Churn Reduction Ability to Understand churn, prevent it, predict trends Customer-Centric Process Optimization Hubspot Proficiency Operational Efficiency Hiring/Development of Staff Technology Integration Executive Reporting-100% Accurate Overachiever Data-Driven Decision Making Cross- Functional collaboration Trusted Advisor Customer Success Journey Design & Implementation GET IT DONE attitude KPI/OKR Management Ability to get team to hit/exceed goals Problem Solving, Creative, Quick Witted Process Documentation Innovation & Continuous Improvement Customer Relationship Management Sales Planning & Strategy Closing Deals, Follow Up Booking Appointments/Business Development Salary: Base: 35-60K Annually, +10-40K Bonus (paid quarterly)- DOE and you/your team performance. This is a base + bonus plan. Benefits: Eligible for 10 Days PTO, 8 Holidays 2 Floating Holidays, 5 Sick Days, Medical and other insurances, 401k, paid training and career advancement programs. This person needs to have lead and managed a team that sold, upsold and increased revenue, while maintaining a customer base. STRONG sales Leadership is a must! A Little About Our VP (Your new Boss!) Our VP is a powerhouse with a relentless drive to succeed. She has a "get it done no matter what" mentality, balanced with a compassionate leadership style. Not only did she create and launch our Contract Signing via Chat product-which grew revenue for one customer by over $500 million in less than 6 months-she also conceived and built our Voice Call Center from idea to first live call in just 3 months. All of this, while managing every aspect of post-sale customer success and collaborating across departments with Sales, Product, and Engineering. Further, she had a driving force to the entire company rebrand- changing our strategy from "Lead Capture" to "Lead Conversion:... we used to be ApexChat... now we're Blazeo! She's a born innovator and leader, always full of fresh ideas and driven by the constant pursuit of a better, more innovative way to do things. Her teams don't just meet their targets-they blow them away. Last quarter alone, they exceeded their churn reduction goal by 300% and upsell targets by 200%. She embodies our Core Values and lives them every day. Now, she's looking for someone who can stand by her side, embrace hard work, and help grow this team. If you thrive in an environment where innovation, ownership, and results are everything, and you love the freedom to create and innovate-this is the role for you. If you're ready to rise to the challenge and exceed expectations-bet on yourself, and watch her bet on you. PS. She loves emojis, "mom jokes" and is constantly finding something "punny" to say...If you're daring enough and still reading this, email her directly to take your best shot... be bold, be daring... *****************

Benefits: Bonus based on performance Employee discounts Wellness resources Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today. SUMMARY/OBJECTIVE The Studio Sales Manager oversees the sales team, customer experience, and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the Club operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference making experience for both Clients and Team Members. ESSENTIAL DUTIES & RESPONSIBILITIES: Demonstrate, embrace, exhibit decisions and behavior that embody Pause and the Pause Vision, Mission and Core Values. B2B outreach for partnerships, events, wellness programs, and corporate wellness programs Networking at local events which may include evenings and weekends Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual. Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, team member performance, operational cost-efficiency; as well as ongoing review of revenue, and setting corrective plans when necessary. Work community sales events and train wellness associates as needed Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations. Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy. Help with social media posting as needed Ensure that studio operates at the highest standards of quality and safety, optimizing customer experience Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members. Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication. Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate. Always maintain a photo-ready studio; ensure the Studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance. Assist with special projects, events and promotions as needed. Miscellaneous duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: College graduate preferred Three years of sales management experience leading a team of at least 15 people 5 years of Sales experience One year of experience in health, wellness, fitness or related industry preferred - 21+ years of age ESSENTIAL SKILLS High aptitude in problem solving and delivering efficient solutions Excellent communication skills Highly organized and able to multi-task under time constraints Time management Strong customer service and troubleshooting skills Strong leadership skills COMPETENCIES Passionate about health and wellness Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance. Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities and developing solutions. Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions. Learning and Adapting: Keeping up-to-date on knowledge specific to Pause. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods dont work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive. PHYSICAL REQUIREMENTS/ENVIRONMENT: Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching. Frequent repetitive movements. Continuous exposure to moderate noise. Frequent walking and standing on hard surfaces. Frequent movement, lifting or carrying of weight up to 50 pounds. Frequent exposure to dust, chemicals, and cleaning solutions POSITION TYPE This is a full-time position TRAVEL This position may require local travel OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionSuperintendent (Grocery Remodel Focus) - Newport Beach, CAA reputable general contractor specializing in grocery and retail construction is seeking a Superintendent to join their Newport Beach-based team. This is a local role with minimal travel, focused on managing fast-paced remodels and tenant improvement projects within active store environments. Key Responsibilities: Oversee day-to-day operations on grocery store and retail remodel projects Manage subcontractors, quality control, project schedules, and site safety Coordinate work within live, operating stores with minimal disruption to customers Ensure projects are completed on time, within scope, and up to company standards Serve as the on-site point of contact for clients, store management, and internal teams Flexibility to manage occasional night work when required for remodel projects Qualifications: MUST have grocery store construction and/or live-store remodel experience Retail tenant improvement experience highly preferred Open to both up-and-coming superintendents and experienced field leaders Strong organizational skills, excellent communication, and leadership abilities Reliable, professional, and polished - able to represent the company well in front of clients Based in or near Newport Beach, CA Compensation & Benefits: Base salary up to $120,000 #STWI

Tonkean is the world's first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are-eliminating the need for change management-and is 100% no-code. At Tonkean, we believe that all this-compliance, efficiency, operational excellence-requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees' needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That's what Tonkean seeks to be. ROLE OVERVIEW This is a massive opportunity to shape and scale a transformative product. As the General Manager for LegalWorks, you will drive product development, delivery, and implementation, working cross-functionally to ensure a seamless experience for enterprise legal teams. If this opportunity excites you, we'd love to talk. WHAT YOU WILL WORK ON Define and evolve the long-term product vision, roadmap, and positioning of LegalWorks-balancing short-term market needs with long-term innovation. Collaborate directly with legal operations leaders to deeply understand pain points and translate them into scalable, repeatable product workflows and technical requirements. Serve as a key stakeholder and voice of legal use cases in broader Tonkean platform development-ensuring the platform supports domain-specific requirements like CLM integrations, document triggers, and legal auditability. Design modular, templatized workflows for rapid implementation of LegalWorks across customer environments. Move from bespoke delivery to productized, plug-and-play models. Lead cross-functional collaboration with customer success and implementation teams to ensure smooth onboarding and adoption. Support sales and solution engineering efforts by acting as the legal operations subject matter expert in strategic presales conversations, and oversee successful customer onboarding and implementation to ensure value realization. Act as Tonkean's internal and external thought leader on legal operations-bringing deep domain expertise to product development, customer conversations, marketing content, and partnerships. Work across Product, Engineering, Sales, Marketing, Implementation, and Support to ensure LegalWorks is built, sold, and delivered successfully at scale. Build and maintain strategic relationships with legal tech partners, advisory firms, and key customer stakeholders to enhance go-to-market impact and expand LegalWorks adoption. Recruit, develop and lead a high-performing team of product managers and delivery specialists dedicated to LegalWorks. ABOUT YOU 10+ years of experience in product leadership roles in B2B SaaS, ideally within enterprise legal technology. Deep understanding of legal operations and process automation (e.g., legal intake, CLM, matter management, compliance) Hands-on experience developing workflows, user stories, and product requirements tailored to legal operations teams (e.g., intake management, matter assignment, contract lifecycle). Proven track record of building and scaling enterprise software products with a focus on usability, scalability, and customer success in the legal domain. Experience managing complex enterprise implementations and transitioning products toward more scalable, repeatable delivery models. Demonstrated ability to lead cross-functional teams and influence at all levels of an organization. Ability to work effectively with engineering, marketing, and customer-facing teams to drive product success. Deep understanding of legal processes, compliance requirements, and opportunities for automation within legal departments. Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree (JD, MBA, etc.) preferred. OUR VALUES There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem-you just need to find it. Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better? Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why,” and you can learn from it, it's never a failure-it is the operational cost of progress. No BS. To matter, you must stay focused, keep it simple, and always move the needle. We don't have time for BS. We don't waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what's important. PERKS AND BENEFITS Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks Competitive compensation & equity package Tonkean provides each employee with a new MacBook Pro. $185,000 - $200,000 a year Competitive compensation package starting at a minimum of $185k base salary annually, with a variable compensation structure based on experience and performance. Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply. Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seeking a highly motivated and experienced individual to join our team as a General Manager in Christiansburg, VA. As the General Manager, you will be responsible for overseeing all aspects of the daily operations of our business, while also providing leadership and guidance to our employees. This is a full-time, individual contributor role with a competitive salary and benefits package. Compensation & Benefits: This is a full-time, salaried position with a competitive compensation package of $60,000 to $80,000 per year, paid biweekly. The package also includes possible bonus opportunities of an additional $15,000-$20,0000; and benefits such as a health benefit package, paid time off, and opportunities for career growth within the company. Responsibilities: - Oversee all day-to-day operations of the business, including sales, customer service, and financial performance - Develop strategies to increase revenue and profitability - Lead and mentor a team of employees, providing guidance, training, and support - Maintain strong relationships with customers and ensure high levels of customer satisfaction - Monitor and manage inventory levels and control costs - Develop and implement policies and procedures to improve efficiency and productivity - Collaborate with other departments within the company to achieve overall business goals - Stay current on industry trends and make recommendations for improvements and updates - Resolve any customer complaints or issues in a timely and effective manner - Adhere to all company policies, procedures, and safety standards - Other duties as assigned by upper management Requirements: - Bachelor's degree in Business Administration, Management, or a related field preferred - At least 3-5 years of experience in a managerial role, preferably in the retail industry - Proven leadership skills with the ability to motivate and develop a team - Strong business acumen and understanding of financial statements - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced, dynamic environment - Proficient in Microsoft Office and other relevant software - Must be able to pass a background check EEOC Statement: VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and welcoming workplace for all employees.

Job Description Seeking a highly motivated and experienced individual to join our team as a General Manager in Christiansburg, VA. As the General Manager, you will be responsible for overseeing all aspects of the daily operations of our business, while also providing leadership and guidance to our employees. This is a full-time, individual contributor role with a competitive salary and benefits package. Compensation & Benefits: This is a full-time, salaried position with a competitive compensation package of $60,000 to $80,000 per year, paid biweekly. The package also includes possible bonus opportunities of an additional $15,000-$20,0000; and benefits such as a health benefit package, paid time off, and opportunities for career growth within the company. Responsibilities: - Oversee all day-to-day operations of the business, including sales, customer service, and financial performance - Develop strategies to increase revenue and profitability - Lead and mentor a team of employees, providing guidance, training, and support - Maintain strong relationships with customers and ensure high levels of customer satisfaction - Monitor and manage inventory levels and control costs - Develop and implement policies and procedures to improve efficiency and productivity - Collaborate with other departments within the company to achieve overall business goals - Stay current on industry trends and make recommendations for improvements and updates - Resolve any customer complaints or issues in a timely and effective manner - Adhere to all company policies, procedures, and safety standards - Other duties as assigned by upper management Requirements: - Bachelor's degree in Business Administration, Management, or a related field preferred - At least 3-5 years of experience in a managerial role, preferably in the retail industry - Proven leadership skills with the ability to motivate and develop a team - Strong business acumen and understanding of financial statements - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced, dynamic environment - Proficient in Microsoft Office and other relevant software - Must be able to pass a background check EEOC Statement: VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and welcoming workplace for all employees.

Our Opportunity: Chewy is looking for a Manager, Veterinary Customer Care, to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the pet health industry! Join a team that cares deeply about improving pet health and providing best in class customer service for both pet parents and the veterinarian community. What You'll Do: Develop, lead and coach a team of virtual veterinary customer service representatives supporting Chewy customers, primarily for Chewy Vet Care Clinics. Research and problem-solve to determine appropriate solutions for the customer and partners, and follow-up as needed to resolve issues. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Schedule will rotate to provide a consistent presence and ensure support is available during all hours of operation. Ability to identify inefficiencies, implement improvements, and lead teams through process changes in a rapidly evolving business environment Ability to analyze performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcome Collaborate with other managers to establish and build SOPs for existing processes and procedures. Assist in providing insights on program improvements including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product and design teams as necessary. What You'll Need: Active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within Chewy or 3-5+ years of small animal veterinary experience or equivalent industry experience. 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends. Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills. Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment. Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach. High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays. Position may require travel. Preferred: A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred. Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial. Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. What You'll Do * Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor * Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors * Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work * Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections * Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation * Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor * Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs * Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations * Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio * Perform non-maintenance tasks related to facilities management as approved by the Director of Operations * Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits * In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing * Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions * Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team * Foster a positive team environment and may provide coaching or mentoring to team members * Ensures confidentiality and accuracy of internal and external data * Performs ad-hoc projects and other duties as assigned * This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need * Possesses specific knowledge of facilities management and general knowledge of building maintenance trades * Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required * 5+ years of experience in facilities management, maintenance management, or building maintenance trades require #IND2 Why Lessen: * Competitive compensation * Health, Dental, Vision, Life, Disability options * 401K retirement savings plan * Paid vacation, federal and floating holidays * Maternity/Paternity Pay * Career advancement opportunities * All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.What You'll Do Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio Perform non-maintenance tasks related to facilities management as approved by the Director of Operations Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team Foster a positive team environment and may provide coaching or mentoring to team members Ensures confidentiality and accuracy of internal and external data Performs ad-hoc projects and other duties as assigned This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need Possesses specific knowledge of facilities management and general knowledge of building maintenance trades Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required 5+ years of experience in facilities management, maintenance management, or building maintenance trades require #IND2 Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

The General Superintendent will oversee and coordinate multiple jobsites/projects from start to finish, ensuring that schedules and budgets are followed. Supervisory Responsibilities: Participates in selecting, hiring, and oversees employees for specific electrical projects. Supervises the project to ensure that work meets quality standards and adheres to specifications. Duties/Responsibilities: Provides leadership in initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed description of jobs and materials necessary to complete project. Schedules and coordinates project in logical steps and budgets the time necessary to meet each deadline. Regularly communicates with Project Manager regarding needs, progress and concerns. Ensures adherence to the budget and, when unexpected complications or issues arise, makes quick and necessary adjustments with PM partnership. Plans, coordinates, organizes, oversees, and directs activities regarding the electrical project of assigned structures, facilities, and systems. Ensures safety standards and guidelines are followed on the jobsite and that all safety codes are met on all projects. Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and electrical or design issues. Manages and leads actions that are necessary due to delays, bad weather, or emergencies at work sites. Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Thorough understanding of contracts, plans, specifications, and regulations. Ability to remain flexible and efficient in a fast-paced environment. Ability to make intelligent and quick decisions, work well under pressure, and when faced with unexpected occurrences or delays. Ability to effectively multitask while analyzing and solving problems. Thorough understanding of engineering, architectural, and other construction drawings. Ability to speak Spanish preferred. Education and Experience: A minimum of five years of electrical construction supervisory experience is required. Journeyman or Master Electrician License preferred. Physical Requirements: Must be able to traverse and inspect all areas of jobsite in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching. Must be able to lift up to 50 pounds at a time. May require travel. Exposure to characteristic construction site dangers. Must be on call to address delays, emergencies, bad weather, and other issues at the jobsite.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. What You'll Do * Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor * Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors * Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work * Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections * Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation * Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor * Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs * Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations * Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio * Perform non-maintenance tasks related to facilities management as approved by the Director of Operations * Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits * In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing * Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions * Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team * Foster a positive team environment and may provide coaching or mentoring to team members * Ensures confidentiality and accuracy of internal and external data * Performs ad-hoc projects and other duties as assigned * This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need * Possesses specific knowledge of facilities management and general knowledge of building maintenance trades * Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required * 5+ years of experience in facilities management, maintenance management, or building maintenance trades require Why Lessen: * Competitive compensation * Health, Dental, Vision, Life, Disability options * 401K retirement savings plan * Paid vacation, federal and floating holidays * Maternity/Paternity Pay * Career advancement opportunities * All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.What You'll Do Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendor Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio Perform non-maintenance tasks related to facilities management as approved by the Director of Operations Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team Foster a positive team environment and may provide coaching or mentoring to team members Ensures confidentiality and accuracy of internal and external data Performs ad-hoc projects and other duties as assigned This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need Possesses specific knowledge of facilities management and general knowledge of building maintenance trades Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required 5+ years of experience in facilities management, maintenance management, or building maintenance trades require Why Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $250K - $275K

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll Do Business Leadership * Own overall business performance for PromisePay, including revenue growth, margins, and product adoption * Define and execute strategies across new business, expansion, and operations * Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets * Drive high-quality implementations that improve time-to-value and lower delivery costs * Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations * Own the Payment Plans roadmap with a focus on stability, scalability, and innovation * Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems * Increase automation and improve usability to drive higher completion rates and reduce friction * Apply data and behavioral insights to optimize customer engagement and revenue recovery * Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth * Shape market messaging, value propositions, and segment-specific opportunities * Partner with Sales to ensure alignment between customer needs and product capabilities * Identify new opportunities where PromisePay can create high impact and strong unit economics * Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are * 10+ years of experience in product, operations, or general management * Experience in fintech, payments, SaaS, or regulated public-sector environments * Track record of owning revenue or P&L and delivering strong business outcomes * Skilled in cross-functional leadership across technical, operational, and customer-facing teams * Highly analytical and data-driven, with experience building and managing KPIs * Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at Promise You'll love it here if: * You are energized by building new businesses * You thrive in environments with autonomy and ownership * You can navigate ambiguity and bring clarity * You care deeply about impact and execution Promise is not for you if: * You prefer rigid structures over flexibility * You are uncomfortable with change or rapid iteration * You want to maintain rather than build How We Support Our People * 100 percent employer-paid health coverage * Generous PTO and sick leave * Lunch, snacks, and coffee provided * Company retreats * Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.