General Manager jobs at Travel Holdings - 523 jobs

Join a dynamic team in Los Angeles as an Operations Manager within the thriving moving and relocation industry. This role is ideal for professionals experienced in overseeing logistics, staff coordination, and service excellence in commercial or household goods relocations. Be part of a reputable company delivering top-tier moving solutions across Southern California. Key Responsibilities: Overseeing daily operations of residential and commercial moving services. Managing driver and crew schedules to ensure timely project execution. Coordinating with dispatch and logistics teams for optimal route planning. Ensuring compliance with DOT regulations and safety protocols. Monitoring performance metrics and implementing process improvements. Handling escalated customer issues to ensure satisfaction. Leading, training, and mentoring operational staff. Maintaining accurate records of inventory, billing, and fleet maintenance. Collaborating with sales to align operations with client expectations. Conducting regular audits of job performance and service quality. Managing vendor relationships for equipment and third-party services. Overseeing warehouse management and storage logistics. Key Skills & Experience: Proven experience in moving/relocation operations (HHG or O&I). Strong leadership and team management skills. Knowledge of DOT regulations and industry compliance. Proficiency in logistics software and Microsoft Office Suite. Excellent problem-solving and organizational abilities. Strong customer service orientation and communication skills.

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

The Area Manager will coordinate all area activities through the Branch Managers, reporting to the VP of Sales with additional input from Corporate Operational Leadership. The Area Manager is responsible for the sales and operational performance of the locations within their defined geography and will carry out the policies and operate within the guidelines set by Corporate Management. This position primarily leads and coaches Branch Managers, who own the P&L for their individual branches, and ensures they are effectively managing Inside and Outside Sales, warehouse, production, and administrative teams. The Area Manager will monitor the utilization of assets and personnel to ensure optimal utilization, reallocating equipment and resources within the area as required to support revenue and profitability goals. This role requires the ability to coach and develop others, empower and delegate effectively, and step in to support branch operations directly when needed in a fast‑paced, industrial environment. Essential Duties Oversee area branch performance to meet business goals, supervising and guiding Branch Managers to maximize revenue, gross margin, and EBITDA. Ensure Branch Managers effectively manage branch sales, production, inventory, employees, budgets, health/safety/environmental (HSE), lean and quality. Develop and maintain a safe and positive work environment for all employees in the area and ensure customer satisfaction through timely, accurate, and high‑quality products and services. Work with Branch Managers to set and manage pricing and margin discipline to achieve area profitability targets. Lead regular sales cadence calls and make joint sales calls with Branch Managers and sales teams, supporting the development of new business and growth of key accounts. Organize regular meetings with Branch Managers to review performance, discuss business updates, share best practices, and address issues and opportunities. Assist Branch Managers in inventory management and accuracy. Coordinate transfer of equipment and assets within the area and Intra‑Company; work with Corporate Procurement to achieve inventory and utilization goals. Ensure that corporate Quality and HSE standards for equipment, vehicles, facilities, and personnel are maintained in all branches. Support recruiting, selection, and development of Branch Managers and key roles; provide coaching, feedback, and guidance on performance management and progressive discipline. Conduct and/or oversee the annual review process for Branch Managers and ensure timely, consistent reviews within branches, with shared input from Sales and Corporate Operations. Control overtime and staffing levels at the area level by working with Branch Managers to ensure branches are staffed with competent personnel and labor is used efficiently. Monitor and drive performance to meet goals for sales, planned outputs, labor efficiency, material efficiency, inventory turns, on‑time delivery, safety, and service levels. Facilitate the implementation and adoption of technology and systems; understand how systems impact GHX operations and performance. Maintain effective communication and cooperation with corporate departments and facilities management. Maintain a visible presence in branches, warehouses, fabrication shops, and customer facilities, and be prepared to directly support operations when required. Additional duties from time to time will be at Management discretion. Education and/or Experience Bachelor's in Industrial Distribution, Business, Operations Management, or related field and 5 plus years of direct management experience in a distribution, industrial, or manufacturing environment; or equivalent combination of education and experience. Experience managing managers and/or multi‑site operations strongly preferred. High‑level leadership and decision‑making skills; able to motivate, influence, coach, and train people at multiple levels. Highly motivated self‑starter with the ability to plan and manage multiple simultaneous projects, set priorities, identify and address problems, and deliver on time and on budget. Comfortable working in industrial environments (warehouses, fabrication shops, and customer sites such as refineries, chemical plants, etc.). Reside within a reasonable distance to a major airport and the branches within assigned area. Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word, Excel, Outlook, etc., with demonstrated effective verbal and written communication skills. #J-18808-Ljbffr

A leading company in distribution is seeking an Area Manager in San Francisco, California. This role involves coordinating activities across branches, ensuring sales and operational performance, and providing leadership and support to Branch Managers. The ideal candidate has a Bachelor's degree in Industrial Distribution or related fields and over 5 years of experience in management within industrial or manufacturing environments. Strong leadership skills and the ability to drive team performance are essential for success in this fast-paced role. #J-18808-Ljbffr

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The Operations Manager (Sort Center) is the single-threaded owner for operational excellence at a TikTok Shop sort center. While day-to-day execution is primarily managed by a third-party Logistics Service Provider (LSP), this role is fully accountable for end-to-end performance, standards, and results at the site. This position requires expert-level knowledge of sort center operations to effectively coach, influence, and hold the LSP accountable. The Operations Manager serves as the operational authority and strategic partner-ensuring all processes, metrics, and behaviors meet TikTok Shop expectations. Responsibilities LSP Partnership & Performance Management * Serve as the primary operational partner and point of contact for on-site LSP leadership * Build strong relationships grounded in trust, clear expectations, and accountability * Coach LSP managers by teaching standard work, best practices, and TikTok Shop operating principles * Hold the LSP accountable to SLAs, KPIs, safety standards, quality expectations, and cost targets End-to-End Operational Ownership * Maintain expert-level understanding of the full sort center lifecycle: inbound, induction, sortation, staging, dispatch, and final mile handoff * Ensure all processes are executed to standard and aligned with network expectations. * Identify operational gaps, risks, and inefficiencies; drive corrective actions through the LSP * Act as the escalation owner for site-level operational issues impacting service, quality, or cost Metrics, Quality & Continuous Improvement * Own site performance metrics including (but not limited to): throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety * Analyze data to identify trends, root causes, and improvement opportunities * Lead structured problem-solving and continuous improvement initiatives with the LSP * Ensure consistent execution of SOPs, audits, and compliance requirements Leadership & Cross-Functional Alignment * Represent the site in cross-functional discussions with Middle Mile, Final Mile, Product, Engineering, and Procurement partners * Support site launches, peak planning, and operational changes impacting the sort center * Establish clear operating rhythms with the LSP to ensure alignment during both peak and non-peak periods Minimum Qualifications * Bachelor's degree or equivalent operational experience * 3+ years of operations, logistics, or supply chain experience * Proven experience managing or partnering with third-party logistics providers (3PL/LSP) * Strong data analysis, problem-solving, and performance management skills * Flexibility to support nights, weekends, and peak operational periods as required Preferred Qualifications * Experience operating or overseeing sort centers, hubs, or high-volume distribution environments * Demonstrated ability to influence without direct authority * Experience supporting site launches, ramp-ups, or operational transformations * Strong communication skills with the ability to coach leaders at all levels

Job DescriptionDescription: General Manager, Automation, Engineering and Consulting Reports to: President Verus is looking for a self-motivated, organized and results-driven leader to join our close-knit leadership team. Our clients are important to us and we need someone who enjoys a good challenge, is accountable, well organized and takes pride in leading people. The General Manager is accountable for leading and managing the development, operations, and financial aspects of a specific office. Additional accountabilities include business development, successful delivery of projects, financial performance, budgeting, reporting, developing of staff, and cooperation between other offices and functional departments. As the General Manager, you will be involved in leading solutions for Verus customers in a wide variety of applications. This includes ensuring that projects are executed in a consistent manner and in alignment with company strategies and goals. Most importantly, we are looking for someone who will fit in with our existing team - someone authentic, personable and trustworthy who is approachable and humble. RESPONSIBILITIES: The responsibilities include, but are not limited to, the following: Project Delivery: Ensure the successful delivery of projects by working across projects, in collaboration with Project Managers and Project Engineers as required, and providing high level expertise and guidance Alongside the Project Manager, create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide technical expert advice on designs, engineering processes or other unique or unconventional methods Perform technical project reviews and provide the project team with documented results and suggested corrective action plan Conceive, develop, and layout system architectures for assigned projects that satisfy customer requirements Operations: Effectively apply Verus methodology and enforce project standards Implement and enforce compliance with the Verus Business Management System (BMS), including managing corrective actions. Identify, document, and implement opportunities for continuous improvement. Maintain adequate facilities to support project delivery and forecasted growth. Clients / Business Development: Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization, and objectives. Develop the project scope for new opportunities based on understanding clients' business and operational needs. Prepare and approve proposals and estimates for projects. Assist in the development of the project estimate, including negotiation. Achieve the annual sales goal as a key contributor to business development efforts. People: Define and communicate task and performance expectations for direct reports, monitor performance against the requirements, and take action where appropriate. Coach direct reports on leadership skills as well as business plan development and business performance issues. Formulate and implement individual development plans with direct reports. Develop skills capability within the client facing / service groups to ensure sustainability and succession planning of key roles. Promote initiatives aimed at attraction, retention and development of team personnel. Provide leadership and role modeling based on the behavioral requirements of our business. Foster collaboration and knowledge sharing across all Verus offices Financial / Business Plan: Manage the performance of the office to agreed strategies, budget, and in compliance with agreed policies, procedures, and commitments. Manage the P&L to maximize revenue, gross margin, and net profit. Develop a business plan for the office, which aligns with and facilitates the achievement of the overall Verus business strategy. Communicate the plan to create alignment and engagement. Complete the business planning cycle, including monthly re-forecasting, with the development of budgets, and operational plans. Ensure that people are assigned to the business in a way that ensures that they are able to create the most value and maximize utilization of resources. Requirements: WHAT SETS VERUS APART? VERUS is a Latin word that means true, authentic, fair and sincere. It's a word we feel describes who we are as a firm. We pride ourselves on our client-focused approach, our innovation and our desire to provide effective solutions to deliver our clients business and operational objectives.We've assembled a group of industry leaders who bring unparalleled technical experience and knowledge to each of our projects. We're an employee-owned company and this is reflected in how we work together as a team, and how we take ownership in the work we do for our clients. A few reasons to consider us: Verus employees care for and respect one another Our people and culture are genuine We invest in our employees with competitive pay and benefits There are opportunities for growth Learn more about us at ****************

The Site Superintendent will be responsible for overseeing daily construction activities, ensuring projects are completed safely, on time, and in accordance with plans, specifications, and quality standards. This role works closely with project managers, subcontractors, and field personnel to coordinate workflow, manage on-site operations, and resolve any issues that arise during construction. Key Responsibilities Supervise all field activities to ensure adherence to project scope, schedule, and safety standards. • Coordinate and manage subcontractors, vendors, and on-site labor. • Monitor construction progress and adjust schedules to meet deadlines. • Enforce compliance with company policies, OSHA safety standards, and site-specific requirements. • Conduct daily jobsite walks, safety meetings, and quality control inspections. • Interpret blueprints, specifications, and construction documents to guide field execution. • Communicate regularly with project managers to provide updates on progress, challenges, and resource needs. • Maintain accurate project records, including site logs, inspection reports, and daily progress updates. • Assist with site logistics, deliveries, equipment coordination, and inventory management. • Identify potential delays or conflicts early and implement corrective actions. Qualifications: Education & Experience: • High school diploma or equivalent required; associate or bachelor's degree in Construction Management or related field preferred. • 5+ years of experience in field supervision on commercial projects, ideally healthcare. • Proven track record managing job sites from start to finish. Technical Skills: • Proficient in reading and interpreting construction drawings and specifications. • Familiarity with construction scheduling tools (e.g., MS Project, Primavera) and reporting platforms (e.g., Procore, Buildertrend). • Working knowledge of building codes, construction safety regulations, and inspection requirements. Soft Skills: • Strong leadership and problem-solving abilities. • Effective communicator with subcontractors, crews, and office staff. • Ability to work under pressure and resolve conflicts on-site. • Highly organized and detail-oriented with strong time management skills. Benefits: Competitive salary based on experience • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Vehicle allowance • Professional development and safety training programs Salary: $85k - $125k, based on experience Location: We are looking for the site superintendent to staff jobsites within the Hudson Valley. We are committed to equal opportunity in our hiring and promotion practices. All individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, in compliance with all applicable local, state, and federal laws and regulations.

Full-time Description General Manager, Automation, Engineering and Consulting Reports to: President Verus is looking for a self-motivated, organized and results-driven leader to join our close-knit leadership team. Our clients are important to us and we need someone who enjoys a good challenge, is accountable, well organized and takes pride in leading people. The General Manager is accountable for leading and managing the development, operations, and financial aspects of a specific office. Additional accountabilities include business development, successful delivery of projects, financial performance, budgeting, reporting, developing of staff, and cooperation between other offices and functional departments. As the General Manager, you will be involved in leading solutions for Verus customers in a wide variety of applications. This includes ensuring that projects are executed in a consistent manner and in alignment with company strategies and goals. Most importantly, we are looking for someone who will fit in with our existing team - someone authentic, personable and trustworthy who is approachable and humble. RESPONSIBILITIES: The responsibilities include, but are not limited to, the following: Project Delivery: Ensure the successful delivery of projects by working across projects, in collaboration with Project Managers and Project Engineers as required, and providing high level expertise and guidance Alongside the Project Manager, create and execute project work plans and revise as appropriate to meet changing needs and requirements. Provide technical expert advice on designs, engineering processes or other unique or unconventional methods Perform technical project reviews and provide the project team with documented results and suggested corrective action plan Conceive, develop, and layout system architectures for assigned projects that satisfy customer requirements Operations: Effectively apply Verus methodology and enforce project standards Implement and enforce compliance with the Verus Business Management System (BMS), including managing corrective actions. Identify, document, and implement opportunities for continuous improvement. Maintain adequate facilities to support project delivery and forecasted growth. Clients / Business Development: Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization, and objectives. Develop the project scope for new opportunities based on understanding clients' business and operational needs. Prepare and approve proposals and estimates for projects. Assist in the development of the project estimate, including negotiation. Achieve the annual sales goal as a key contributor to business development efforts. People: Define and communicate task and performance expectations for direct reports, monitor performance against the requirements, and take action where appropriate. Coach direct reports on leadership skills as well as business plan development and business performance issues. Formulate and implement individual development plans with direct reports. Develop skills capability within the client facing / service groups to ensure sustainability and succession planning of key roles. Promote initiatives aimed at attraction, retention and development of team personnel. Provide leadership and role modeling based on the behavioral requirements of our business. Foster collaboration and knowledge sharing across all Verus offices Financial / Business Plan: Manage the performance of the office to agreed strategies, budget, and in compliance with agreed policies, procedures, and commitments. Manage the P&L to maximize revenue, gross margin, and net profit. Develop a business plan for the office, which aligns with and facilitates the achievement of the overall Verus business strategy. Communicate the plan to create alignment and engagement. Complete the business planning cycle, including monthly re-forecasting, with the development of budgets, and operational plans. Ensure that people are assigned to the business in a way that ensures that they are able to create the most value and maximize utilization of resources. Requirements WHAT SETS VERUS APART? VERUS is a Latin word that means true, authentic, fair and sincere. It's a word we feel describes who we are as a firm. We pride ourselves on our client-focused approach, our innovation and our desire to provide effective solutions to deliver our clients business and operational objectives.We've assembled a group of industry leaders who bring unparalleled technical experience and knowledge to each of our projects. We're an employee-owned company and this is reflected in how we work together as a team, and how we take ownership in the work we do for our clients. A few reasons to consider us: Verus employees care for and respect one another Our people and culture are genuine We invest in our employees with competitive pay and benefits There are opportunities for growth Learn more about us at ****************

THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free environment with stable internet. Sales Manager, Customer Success Dept. is a strategic leader responsible for overseeing the Client Partner team, with a primary focus on driving upsell growth, reducing churn, and ensuring the highest levels of customer satisfaction. You will lead the continued development and implementation of customer success strategies that align with our business objectives, optimizing processes to achieve and exceed KPIs and OKRs. You will be a trusted advisor, reporting directly to the VP of Customer Success, contributing to the long-term growth and retention of our customer base. This person should be of caliber, be it background/experience or through training with our VP and other modules, and desire to grow into a Director of the department...... Read the bottom to learn more about your new boss!! Are you in?! Key Responsibilities: Leadership & Strategy: Lead, mentor, and develop a high-performing Customer Success team, ensuring they are equipped to meet and exceed growth and retention goals. This includes hiring, performance/development plans and growing team. Develop, own, and continuously improve the customer success journey, from onboarding to renewal, to drive measurable outcomes. Work closely with the VP of Customer Success to set and execute strategic goals, OKRs, and KPIs for the department. Customer Growth & Retention: Drive upsell and cross-sell opportunities within the existing customer base to achieve growth targets. Design and implement churn reduction strategies, with a focus on proactive customer engagement and risk mitigation. Serve as a champion for customer needs, advocating for product and service improvements based on customer feedback. Process Development & Optimization: Own the end-to-end process for customer success, including defining key milestones and touchpoints across the customer lifecycle. Optimize the use of HubSpot and other CRM tools to leverage automation while maintaining a personalized customer experience. Develop and document scalable processes that support efficiency, accuracy, and consistency across the team. Technology & Innovation: Identify and implement technology solutions that enhance team productivity and customer experience. Continuously explore and integrate new tools, technologies, and best practices that drive operational efficiency and customer success. Executive Reporting & Insights: Deliver 100% accurate and timely executive reporting on customer success metrics, growth, churn, and other key performance indicators. Provide data-driven insights to the VP of Customer Success, identifying trends, risks, and opportunities for continuous improvement. Collaboration & Communication: Foster strong cross-functional relationships with Sales, Product, Marketing, and other teams to align on customer goals and deliver exceptional service. Serve as a trusted advisor to the VP of Customer Success, providing strategic recommendations and feedback on customer success initiatives. The Outcomes: Entire team churn goals are met or exceeded (All accounts) Each CP meets or exceeds indiviudal Set Up Fee Goals, MRR Upsell Goals 100% Timely completion of Deadlines/Projects with 100% Data Accuracy (you're reporting to Senior Leadership) All Goals & KPIs set forth for Customer Success/Service are met or exceeded Deliver timely & accurate reports to management Assist in improve efficiency and effectiveness of current (or new) processes to leverage Digital Success measures Maintain positive, can-do, go getter attitude and consistently adapt to change/growth of company in current state Competencies: All A-Players: Efficiency Honesty/integrity Organization and planning Assertiveness Follow-through on commitments Intelligence Analytical skills Attention to detail Persistence Proactivity A-Player Managers: Coaching Goal setting Empowerment Accountability Redeploying B/C players Team building Vision casting Change leadership Inspiring followership Conflict management This role: Ability to Multitask & adapt to changes seamlessly Consistent Follow Through/completion of deadlines Vision Casting/Team Buy In High standards/Attention to Detail Active Listening skills & Implementation Excellent Written & Verbal Skills Strategic Leadership Balance Between Independence and Humility Trustworthy/Honest Resiliency Growth-Driven Churn Reduction Ability to Understand churn, prevent it, predict trends Customer-Centric Process Optimization Hubspot Proficiency Operational Efficiency Hiring/Development of Staff Technology Integration Executive Reporting-100% Accurate Overachiever Data-Driven Decision Making Cross- Functional collaboration Trusted Advisor Customer Success Journey Design & Implementation GET IT DONE attitude KPI/OKR Management Ability to get team to hit/exceed goals Problem Solving, Creative, Quick Witted Process Documentation Innovation & Continuous Improvement Customer Relationship Management Sales Planning & Strategy Closing Deals, Follow Up Booking Appointments/Business Development Salary: Base: 35-60K Annually, +10-40K Bonus (paid quarterly)- DOE and you/your team performance. This is a base + bonus plan. Benefits: Eligible for 10 Days PTO, 8 Holidays 2 Floating Holidays, 5 Sick Days, Medical and other insurances, 401k, paid training and career advancement programs. This person needs to have lead and managed a team that sold, upsold and increased revenue, while maintaining a customer base. STRONG sales Leadership is a must! A Little About Our VP (Your new Boss!) Our VP is a powerhouse with a relentless drive to succeed. She has a "get it done no matter what" mentality, balanced with a compassionate leadership style. Not only did she create and launch our Contract Signing via Chat product-which grew revenue for one customer by over $500 million in less than 6 months-she also conceived and built our Voice Call Center from idea to first live call in just 3 months. All of this, while managing every aspect of post-sale customer success and collaborating across departments with Sales, Product, and Engineering. Further, she had a driving force to the entire company rebrand- changing our strategy from "Lead Capture" to "Lead Conversion:... we used to be ApexChat... now we're Blazeo! She's a born innovator and leader, always full of fresh ideas and driven by the constant pursuit of a better, more innovative way to do things. Her teams don't just meet their targets-they blow them away. Last quarter alone, they exceeded their churn reduction goal by 300% and upsell targets by 200%. She embodies our Core Values and lives them every day. Now, she's looking for someone who can stand by her side, embrace hard work, and help grow this team. If you thrive in an environment where innovation, ownership, and results are everything, and you love the freedom to create and innovate-this is the role for you. If you're ready to rise to the challenge and exceed expectations-bet on yourself, and watch her bet on you. PS. She loves emojis, "mom jokes" and is constantly finding something "punny" to say...If you're daring enough and still reading this, email her directly to take your best shot... be bold, be daring... *****************

About the Team: The Short Drama Team is dedicated to curating, producing, and localizing high-quality short dramas for TikTok. Responsibilities: * Lead copyright partnership initiatives for overseas short dramas to expand the pipeline of targeted content supply. * Apply solid understanding of short drama content; leverage a sharp eye for identifying hit content, provide strategic guidance on imported content quality, and drive growth in both overall content volume and the number of premium short drama titles. * Screen and manage key copyright holders on an ongoing basis. Independently handle end-to-end copyright negotiations, contract execution and content launch processes to secure favorable copyright terms and maximize partnership value. * Acquire exclusive premiere rights to new short drama titles and support the overseas distribution of top-performing domestic short dramas, with the goal to boost the coverage of hit content offerings. * Monitor overseas short drama rankings on a regular basis to maintain the edge of TikTok's overseas short drama portfolio in the market. * Continuously refine partnership and management workflows throughout the collaboration lifecycle; proactively identify potential partnership risks, develop viable solutions and drive their effective implementation.Minimum Qualification(s): * Bachelor's degree or above; minimum 2 years of experience in business development or content partnerships, with a proven track record in short drama copyright collaboration. * Possess established networks and resources across short drama copyright holders, platforms and distribution channels. * Demonstrate strong project management capabilities, paired with excellent business negotiation, proposal development and resilience skills. * Have professional fluency in English for business communications. Preferred Qualification(s): * Possess existing connections and resources related to overseas short drama platforms and copyright holders.

Fora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution-combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships-all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions. Our platform combines innovative technology with the human touch, offering: Best-in-class training programs to help agents develop expert knowledge, no matter their starting point. A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences. Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning. Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 180+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari. We're proud of the recognition we've received, including: LinkedIn's Top Startups List 2024 Fast Company's Most Innovative Companies 2025 and 2023 Built In 2025 Best Places to Work And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally. About the Role We're seeking a Country General Manager to accelerate the growth of Fora in the U.K. This leader will be responsible for overseeing the growth of the market and ensuring scalable, best-in-class operations. They will unlock advisor potential by building the support, training, and right partnership ecosystem in the region. Key Responsibilities P&L and Performance Ownership: Own the P&L for the U.K., ensuring efficient spend versus revenue growth. Develop and execute the country strategy, aligned with Fora's international priorities and KPIs. Oversee end-to-end revenue performance, forecasting, and KPI tracking. Strategy, Operations, and Compliance: Define and operationalize strategic priorities for the U.K. market in collaboration with internal stakeholders. Lead localization efforts across advisor and client workflows. Build and optimize operational processes across advisor onboarding, support, payments, compliance, and other key areas essential to market operations. Ensure adherence to local tax, legal, and regulatory requirements. Marketing & Growth: Lead the go-to-market strategy, including paid marketing, PR, partnerships, and events. Create locally relevant messaging, content, partnerships, and client-facing events to grow Fora's presence in the market. Monitor and improve CAC per advisor, ensuring growth efficiency. Identify performance bottlenecks across the advisor funnel and implement scalable solutions to accelerate advisor growth. Advisor Success & Community Building: Drive advisor success in the U.K., proactively identifying and closing gaps across training, onboarding, platform tools, partnerships, client-facing materials, and community engagement. Lead and host advisor events to strengthen Fora's local community and brand presence. Build and manage relationships with local travel partners, tourism boards, and related organizations based on advisor business needs. Leadership & Team Management Act as the leader of Fora in the U.K., representing the company across internal and external initiatives. Lead, coach, and develop a team, ensuring alignment with established goals and performance metrics. Foster a culture of efficiency, accountability, and advisor-first servant leadership. Requirements Strong communication and leadership skills, including public speaking ability. Experience living or working in the U.K. 4-8 years of total professional experience, including: Operations leadership in a high-growth environment (such as a fast-scaling startup). Experience in management consulting, investment banking, or a similarly structured, analytical setting Or a combination of both. Excellent organizational and project management skills; proven ability to drive cross-functional initiatives. Advanced proficiency in Excel/Google Sheets; ability to build financial and operational models from scratch, ability to discern data. Bachelor's degree in Business, Engineering, Economics, or related field.Ability to travel regularly. Ability to work in the U.S. Strongly Preferred MBA or other advanced degree. Experience in startup or business operations is strongly preferred. Understanding of cross-country organizational structures. Compensation Compensation for this role varies based on experience, with an indicative range of $150K-$180K + bonus + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role. Other benefits include: Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance Wellhub Memberships 401k plan with company match Commuter Benefits Supplemental Life Insurance Stock Options This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values We're forging our own path Fora has always been about driving change within the industry. We're not interested in maintaining the status quo. We're stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We're here to serve We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry. -- WORK AUTHORIZATION You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Benefits: Bonus based on performance Employee discounts Wellness resources Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today. SUMMARY/OBJECTIVE The Studio Sales Manager oversees the sales team, customer experience, and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the Club operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference making experience for both Clients and Team Members. ESSENTIAL DUTIES & RESPONSIBILITIES: Demonstrate, embrace, exhibit decisions and behavior that embody Pause and the Pause Vision, Mission and Core Values. B2B outreach for partnerships, events, wellness programs, and corporate wellness programs Networking at local events which may include evenings and weekends Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual. Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, team member performance, operational cost-efficiency; as well as ongoing review of revenue, and setting corrective plans when necessary. Work community sales events and train wellness associates as needed Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations. Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy. Help with social media posting as needed Ensure that studio operates at the highest standards of quality and safety, optimizing customer experience Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members. Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication. Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate. Always maintain a photo-ready studio; ensure the Studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance. Assist with special projects, events and promotions as needed. Miscellaneous duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: College graduate preferred Three years of sales management experience leading a team of at least 15 people 5 years of Sales experience One year of experience in health, wellness, fitness or related industry preferred - 21+ years of age ESSENTIAL SKILLS High aptitude in problem solving and delivering efficient solutions Excellent communication skills Highly organized and able to multi-task under time constraints Time management Strong customer service and troubleshooting skills Strong leadership skills COMPETENCIES Passionate about health and wellness Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance. Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities and developing solutions. Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions. Learning and Adapting: Keeping up-to-date on knowledge specific to Pause. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods dont work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive. PHYSICAL REQUIREMENTS/ENVIRONMENT: Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching. Frequent repetitive movements. Continuous exposure to moderate noise. Frequent walking and standing on hard surfaces. Frequent movement, lifting or carrying of weight up to 50 pounds. Frequent exposure to dust, chemicals, and cleaning solutions POSITION TYPE This is a full-time position TRAVEL This position may require local travel OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply, please email resume to Nichole at ****************************** Responsibilities Responsibilities: Oversee the daily operations of lounge Manage all lounge operations professionally and efficiently. Optimize and maximize staff productivity to ensure a premium guest experience. Represent Global Lounge with SFO airport authorities, airlines, and suppliers. Establish strong communication channels and regular exchange of information between all operational departments. Assign duty roster for Front of the House and Back of the House teams. Responsible for cleanliness and maintenance of lounge. Handle client feedback and staff grievances. Oversee improvements and / or implementation of new services and operational policies. Responsible for understanding how to operate and troubleshoot service related equipment (dishwashers, convection ovens, coffee maker, etc). Responsible for distribution and accuracy of Daily Billing Reports. Maintain lounge budget Allocate proper resources and assign appropriate personnel. Prepare forecast of budget needed for the lounge. Oversee inventory, ordering of food and supplies, equipment repair and maintenance Responsible for the recruitment, selection, training, and development of staff Train, guide, and motivate staff competency and staff performance. Train employees on point of sale and lounge access programs. Maximize staff efficiency and ensure quality of work. Improve the competency of personnel by providing relevant training program. Oversee staff performance in operations and customer service Monitor staff appearance, attire, conduct, and work attitude. Emphasize the importance of team spirit and collaboration. Appropriately discipline and resolve conflicts or related issues between junior colleagues as required. Ensure compliance with local licensing regulations, including, but not limited to liquor license, health & hygiene, Food Handling/Serve Safe, etc. Ensure compliance with Company policies and procedures and service standards. Implement Standard Operating Procedures (SOP) for all operational areas as directed by Headquarters. Ensure and monitor that once developed all standard processes and procedures are properly implemented and followed. Ensure that SOP improvements are documented and referred to HQ for updating. Develop improvements and implementation of operational strategies. Responsible for administrative matters, including new hire documentation, airport badging, and proper reporting of accounting. Ensure compliance with local (and airport specific) labor laws. Ensure performance of regular inspections to guarantee the installations and equipment are well maintained and in working order. Ensure appropriate action is taken to repair / replace malfunctioned equipment. Achieve company's quality objectives and targets. Work towards development, implementation, maintenance and improvement of the quality management system. Take initiative to identify areas for improvement and participate in continual improvement activities. Business development projects assigned by Headquarters from time to time. Undertake other jobs assigned by Headquarters from time to time. Must be able to pass a background check as required for badging at SFO Airport. Qualifications Qualifications Bilingual a must (English/Mandarin) Proven experience in hospitality management and staff training Strong leadership and communication skills Knowledge of food service management and kitchen operations Familiarity with POS systems Understanding of employment and local labor laws Excellent customer service skills and team management Experience Night Shift available in one of the weekend Employee benefit comply with SFO health care requirements

Customer service /Order entry representative Employment Type Full-Time Why Work Here? An established company that is an industry leader. Competitive employment package with room for advancement. We value quality of life. We are looking for an experienced Order Entry customer service representative. Proficient with QUICKBOOKS The role offers growth and opportunity for advancement. Duties include answering phone calls or emails from customers to answer questions, responsible for entering orders/data, managing customer service issues, have strong communication skills, enjoy talking to people daily, maintaining expert knowledge about company products or services to best help customers. Role and Responsibilities: Excellent computer skills Advanced knowledge of Quick books 3+ years of experience Advanced skills in Excel Order and Data Entry /maintain superior level of accuracy Communicate with sales staff and customers about orders Maintain all systems and daily filing tasks Outstanding organizational skills Ensuring that customers are satisfied with products or services Following up with clients or customers to check that theyre still satisfied with any purchases Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a clients or customers questions Escalating queries and concerns Team player / on time dependable worker We are proud to offer a competitive wage and a full range of benefits to eligible employees including Medical, Paid Time Off, and Holidays. Email Resume with contact information

At TransLoc, the General Manager is accountable for leading the business to deliver sustainable growth and profitability. The General Manager's primary focus will be people leadership, directing business functions, setting and executing the business strategy, establishing and sustaining customer relationships, generating new business, and improving productivity. The success of the General Manager is measured by Net Revenue Growth, Profitability, Bookings, Department Performance, Customer Churn, Working Capital, IRR and Employee Engagement. Job Description: Responsibilities Business Leadership, Strategy and Execution Develop corporate strategy and 5-year plans, communicate clear vision of strategic objectives/goals, as well as policies and operating expectations for the business Annual, quarterly, and monthly P&L forecasting and planning Results analysis and presentation, including governance and board reports Achieve strong year over year organic growth Drive innovation for the company to improve business growth and competitive footing Continuous improvement resulting in streamlined processes, increased productivity, gained efficiencies, and enhanced value Maintain effective communication with colleagues and staff Work with HR to establish recruiting, development, and retention programs while strengthening internal culture of collaboration and one-team mindset Provide leadership to all team members and department leaders, ensuring the creation of cascading SMART goals for the business Leadership, mentoring, talent management, succession planning and talent development Working with your functional leaders, you will affect results in all areas of the business: Financial Management Effective evaluation and steering of core P&L areas - revenue, COGS, OPEX and earnings Forecasting, variance analysis, continual improvement Pricing methodologies and strategies, especially value-based pricing Cost analysis, vendor management and organization design ROI analysis and assumption-based uptake models for new initiatives Revenue recognition, invoicing management, AP and AR Working capital and cash management improvements Sales & Marketing Sales coverage and compensation/commission model Funnel growth, health and progression Marketing strategies, plans and execution Go-to-market analysis and resulting deployment RPFs and Sales Proposals Partner and key customer relationships Customer success, retention and renewal management Collaboration with contract management, legal counsel Customer Service and Support On time, budget and scope deliveries Pricing and service offering definitions Escalation management Strategies to retain customers and deliver continuous value through support Effective and timely customer support Customer communications and corporate updates Feature adoption programs Product and Development Balance the investment in innovative new offerings with the investment in maintenance to maximize new name growth and retention of existing customers Product Plans are established, executed, and pivoted to respond to market needs Incorporate AI into the R&D toolset and create AI offerings within our products for customer value Regular market and competitive analysis What you bring to the role: Education BA/BS or higher in business administration and/or computer or electrical engineering or commensurate experience Knowledge 5+ years' experience in Senior Management in a technology business Experience with SaaS offerings and the public sector Skills and Abilities Ability to communicate clearly and concisely, demonstrating sound verbal and written communication Ability to establish genuine relationships with internal and external stakeholders Organizational awareness Ability to think conceptually and understanding of systems and design Go To Market (GTM) oriented mindset to help ensure continued growth Ability to manage time and priorities effectively Growth-oriented mindset Innovative thinking and continual improvement, change management High level of commercial awareness and financial acumen Preferred Qualifications Understanding of North American transportation industry including corporate, College and University and public municipal transit Work Environment TransLoc is a remote workplace with team members spread across North America Travel for this role is expected up to 25% both domestic and international for important customer and partner meetings as well as corporate meetings Worker Type: Regular Number of Openings Available: 1

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Regional Practice Area Director for the North America Technology, Media and Telecommunications (TMT) Practice at BCG, you will be a thought partner to regional TMT leadership, co-developing strategy, translating priorities into execution, and driving priority initiatives across the practice. Key responsibilities will include: Practice strategy and business management * Serve as a senior thought partner to TMT NAMR leadership (RPAL, topic leads, nodes), shaping strategic choices and trade-offs * Co-create the regional strategy and annual plan, translating strategic priorities into a coherent operating agenda * Steward the regional commercial strategy, using business signals to inform leadership decisions and course correction * Integrate perspectives across leadership and teams to drive the evolution of the North American TMT business * Commercial planning and client development * Develop forward-looking insight into the commercial pipeline, highlighting risks, opportunities, and strategic inflection points * Synthesize business data into leadership-relevant insights and recommendations * Advise proposal and case teams on strategic positioning, storytelling, and differentiation * Shape client prioritization and account strategies in partnership with regional leadership Marketing, affiliation, and engagement * Shape the regional narrative for TMT, influencing how the practice shows up with clients and in the market Partner with Marketing to define thought leadership priorities, flagship publications, and high-impact events Set the direction for regional marketing and internal communications to reinforce strategic priorities * Leadership forums and decision cadence * Design leadership forums and agendas to drive alignment, decision-making, and momentum on strategic priorities Orchestrate major regional meetings to advance strategy, not just share updates Ensure leadership and affiliate communications reinforce a consistent, strategic storyline People strategy and global integration * Shape the regional people strategy, aligning talent, capability building, and staffing to future business needs * Partner with Global TMT People and Talent leaders to influence career paths, capability investments, and capacity planning * Lead a global practice-area workstream over time, contributing to firmwide strategy and innovation Act as a connector between regional and global TMT leadership to align priorities and accelerate impact You're good at * Operating effectively amid ambiguity and competing priorities * Working autonomously with strong ownership and follow-through in a global, matrixed environment * Influencing senior leaders and aligning diverse viewpoints under tight timelines * Driving complex initiatives end-to-end, from problem definition through execution * Managing multiple workstreams while delivering insight-driven, practical outcomes * Designing and delivering people, affiliation, and engagement initiatives * Leading through influence, building cross-practice partnerships, and driving consensus * Motivating and mentoring others to deliver high standards What You'll Bring * 10-12+ years of relevant experience; prior consulting and/or professional services experience a plus * Master's degree preferred * Proven ability to independently own complex areas of accountability * Experience leading multi-stakeholder projects or sub-functions with limited oversight * Strong business judgment and ability to resolve non-defined problems autonomously * Credibility, strong interpersonal skills, and senior-level presence * Ability to influence senior Practice Area leadership and beyond * Discretion in handling sensitive client, firm, and people information * Strong written and verbal communication skills * Advanced proficiency in Outlook, PowerPoint, and Excel Who You'll Work With Practice Area Management & Operations team members keep BCG's industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through a number of roles, including content development, process management, marketing, meeting and conference management, and internal/external communications. Additional info In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. * The base salary range for this role is $150,000 - $193,300 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) * Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Job Description Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $250K - $275K

The General Manager is responsible for managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and the general day-to-day matters. This role is expected to spend 20% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory. Essential Duties and Responsibilities * Responsible for managing dispensary cashflow, staff, schedules, inventory, and customer relations. * Serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations. * Coordinates with the corporate retail team to ensure accurate information is communicated to dispensary staff. * Drives the implementation of company programs by motivating and supporting the store team to develop and implement plans that meet objectives. * Plans, identifies, and delegates responsibilities to the Assistant Dispensary Manager(s) and/or store-level team to ensure a smooth flow of operations within the company. * Coordinate and communicate operational goals to staff on a daily and weekly basis. * Hold and lead team meetings to discuss location initiatives and upcoming changes through shift meetings and other means of consistent communication. * Creates implementation plans to achieve both operational efficiency and optimal results. * Solicits feedback to understand customer needs and the needs of the community. * Provide all dispensary employees with training, coaching, feedback, and developmental opportunities. * Assist and support upset customers by finding equitable solutions to each situation. * Provide regular inventory, sales, and profitability reports to the corporate retail team. * Maintain and responsible for accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns in accordance with local laws and regulations. * Assisting in the interviewing process and candidate selection. * Other duties as assigned. Minimum Qualifications * High school degree or general education degree (GED) is required. * A minimum of 2 years of experience as an Assistant Store Manager and/or Store Manager in retail or hospitality required. * At least 21 years of age. * Professional and leads with integrity and honesty. * Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays. * Demonstrated passion to serving the adult cannabis community. * Proven ability to manage teams effectively. * Excellent communication and customer service skills. * Highly proficient in MS Office Suite, including use of Smartsheet's. * Strong operational skills in a customer-service environment. * Ability to handle confidential and sensitive informa Preferred Qualifications Physical and Mental Demands While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.