Travel manager job description
Updated March 14, 2024
9 min read
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Example travel manager requirements on a job description
Travel manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in travel manager job postings.
Sample travel manager requirements
- Bachelor’s degree in business or related field.
- At least 5 years of experience in travel management.
- Proven leadership skills.
- Mastery of relevant travel industry software.
- Extensive knowledge of travel regulations and policies.
Sample required travel manager soft skills
- Excellent interpersonal and communication skills.
- Strong problem-solving and organizational abilities.
- High level of attention to detail.
- Able to work independently and under pressure.
Travel manager job description example 1
Delta Air Lines travel manager job description
United States, Georgia, Atlanta
Enterprise Digital Strategy
20-Jul-2022
Ref #: 16082
How you'll help us Keep Climbing (overview & key responsibilities)
Delta's International Travel Documents team is seeking a Manager to improve Delta's international travel experience and drive revenue growth. International travel continues to increase in complexity, through the global pandemic. Governments have diverse and dynamic requirements for entry (e.g., Health Credentials, Forms, Visas, etc.). This role will work to prepare customers for travel and in turn reduce cancelled or rebooked trips.
This individual will drive the International Travel Documents team's vision to enable a simpler customer experience related to international travel readiness by collaborating with stakeholders across Global Distribution and Digital Strategy, Government Affairs, the Health / Testing group, Passenger Facilitation, ACS, Alliances, IT, Supply Chain, Vendors and other commercial teams.
The moving target will be to make Delta easier to do business with and help our operations by providing customers the ability to navigate government requirements and documents needed to travel.
The selected candidate will have strong business acumen, commercial knowledge, understanding of the organization, technical abilities, experience in leadership, influence and communications skills for inputs into decisions while incorporating stakeholder input across multiple functions while working with a team delivering on short-term and long-term corporate needs.
The function will report to GM - International Travel Docs. This position is based in Atlanta, GA.
Primary Functions
+ Contribute to the development and execution of the International Travel Document Strategy. It will require enterprise stakeholder input and collaboration (Global Distribution & Digital Strategy, ACS, Res, Government Affairs, Commercial Teams, etc.) to work on the outcomes that are being delivered. Those outcomes will consider the customer experience, operational and technical requirements as well as business readiness needs to ensure clarity improved experience for our customers.
+ Work with cross-enterprise stakeholders and vendors to highlight open issues and risks; proactively problem solve, report on success metrics, and communicate decisions to best prepare the impacted business units for when updates are being made.
+ Represent the Travel Documents work in the IT planning process (Portfolio and Quarterly Increment Planning), develop requirements and work with partners to manage delivery of functionality.
+ Must be able to understand work between APCs, IT and impacts to operations and maintain awareness of interdependencies and sequencing of the work needed and readiness.
+ Support International Travel Documents Product Leaders in delivering enhancements to existing products.
What you need to succeed (minimum qualifications)
+ 6+ years of relevant working experience in strategy, business intelligence, data analytics, or project management.
+ Demonstrated leadership experience in developing strategy, managing complex processes and a proven record of delivering results working across various divisions (commercial, operations, IT).
+ Must be capable of managing multiple priorities and escalating conflicts in prioritization.
+ Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
+ Experience in at least one commercial function in an airline environment such as Alliances, Digital, Distribution, Loyalty, Network Planning, Revenue Management or Sales Must be performing satisfactorily in present position.
+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
+ BA/BS or advanced degree in quantitative discipline such as Business Administration, Economics, or Finance. MBA/MA/MS preferred.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Enterprise Digital Strategy
20-Jul-2022
Ref #: 16082
How you'll help us Keep Climbing (overview & key responsibilities)
Delta's International Travel Documents team is seeking a Manager to improve Delta's international travel experience and drive revenue growth. International travel continues to increase in complexity, through the global pandemic. Governments have diverse and dynamic requirements for entry (e.g., Health Credentials, Forms, Visas, etc.). This role will work to prepare customers for travel and in turn reduce cancelled or rebooked trips.
This individual will drive the International Travel Documents team's vision to enable a simpler customer experience related to international travel readiness by collaborating with stakeholders across Global Distribution and Digital Strategy, Government Affairs, the Health / Testing group, Passenger Facilitation, ACS, Alliances, IT, Supply Chain, Vendors and other commercial teams.
The moving target will be to make Delta easier to do business with and help our operations by providing customers the ability to navigate government requirements and documents needed to travel.
The selected candidate will have strong business acumen, commercial knowledge, understanding of the organization, technical abilities, experience in leadership, influence and communications skills for inputs into decisions while incorporating stakeholder input across multiple functions while working with a team delivering on short-term and long-term corporate needs.
The function will report to GM - International Travel Docs. This position is based in Atlanta, GA.
Primary Functions
+ Contribute to the development and execution of the International Travel Document Strategy. It will require enterprise stakeholder input and collaboration (Global Distribution & Digital Strategy, ACS, Res, Government Affairs, Commercial Teams, etc.) to work on the outcomes that are being delivered. Those outcomes will consider the customer experience, operational and technical requirements as well as business readiness needs to ensure clarity improved experience for our customers.
+ Work with cross-enterprise stakeholders and vendors to highlight open issues and risks; proactively problem solve, report on success metrics, and communicate decisions to best prepare the impacted business units for when updates are being made.
+ Represent the Travel Documents work in the IT planning process (Portfolio and Quarterly Increment Planning), develop requirements and work with partners to manage delivery of functionality.
+ Must be able to understand work between APCs, IT and impacts to operations and maintain awareness of interdependencies and sequencing of the work needed and readiness.
+ Support International Travel Documents Product Leaders in delivering enhancements to existing products.
What you need to succeed (minimum qualifications)
+ 6+ years of relevant working experience in strategy, business intelligence, data analytics, or project management.
+ Demonstrated leadership experience in developing strategy, managing complex processes and a proven record of delivering results working across various divisions (commercial, operations, IT).
+ Must be capable of managing multiple priorities and escalating conflicts in prioritization.
+ Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
+ Experience in at least one commercial function in an airline environment such as Alliances, Digital, Distribution, Loyalty, Network Planning, Revenue Management or Sales Must be performing satisfactorily in present position.
+ Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
+ BA/BS or advanced degree in quantitative discipline such as Business Administration, Economics, or Finance. MBA/MA/MS preferred.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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Travel manager job description example 2
Discord travel manager job description
Are you passionate about helping friends travel? Is customer service more than just two words to you? Well, read on. Discord is looking for a Senior Travel Manager to help us get our travel program off the ground - literally up, up, and away. You will live Discord's mission of creating belonging by building a corporate travel program from scratch and helping the Discord team be safe and productive when they're working from the road. You will report to the Senior Director, Workplace.
What you'll be doing
* Set up a corporate travel program from scratch
* Promote the travel program to ensure our employees understand travel policies
* Develop travel training programs for all employees
* Help develop travel and meeting training programs for managers
* Help determine the right level of company investment in travel
* Develop new travel programs and policies based on the needs of the new post-Covid, hybrid workforce
* Scale the Travel Department as Discord grows rapidly and our travel spends increase
* Onboard external vendor/partners as the travel program scales
* Develop and continually update travel policy
* Promote program adoption across the organization
* Provide excellent customer service to Discord travelers
* Ensure traveler safety
* Source and implement a relationship with a TMC+OBT partner
* Participate in contract negotiations with travel service providers
* Work with Finance on travel policies and cost control
* Deliver monthly reporting to provide visibility to senior management on spending behaviors
* Develop relationships with other departments, including Admin, People Ops, Finance, FP&A, Security, and Procurement
* Provide strategic guidance as the program grows
* Collect and analyze data for program improvement
* Improve user satisfaction
What you should have
* A bachelor's degree or equivalent
* 7+ years experience working in a corporate travel department, or similar experience in the hospitality industry
* 3+ years managing a team
* Strong customer-service focus and interpersonal skills
* Strong training skills
* Thoughts about how corporate travel has changed in the post-Covid world
* Thoughts about how the hybrid workforce has changed corporate travel
* Ability to work in a high-growth tech startup environment
* Experience managing an expanding travel program
* Experience negotiating travel contracts
* Experience with an inexperienced business travel population
* Comfortable with a modern TMC+OBT solution
* Experience and ability to drive 90+% adoption of travel program
* Experience scaling a travel program at a high-growth tech company
* Strong reporting experience with the ability to build complex, customized metrics/analytics and develop recommendations from the data
New York City residents only: Minimum salary of $147,000/year + equity and benefits
* Note: Disclosure as required by NYC Pay Transparency Law.
Colorado residents only: Minimum salary of $117,600/year + equity and benefits
* Note: Disclosure as required by sb19-085(8-5-20).
#buildbelonging #LI-HY1 #LI-Hybrid
What you'll be doing
* Set up a corporate travel program from scratch
* Promote the travel program to ensure our employees understand travel policies
* Develop travel training programs for all employees
* Help develop travel and meeting training programs for managers
* Help determine the right level of company investment in travel
* Develop new travel programs and policies based on the needs of the new post-Covid, hybrid workforce
* Scale the Travel Department as Discord grows rapidly and our travel spends increase
* Onboard external vendor/partners as the travel program scales
* Develop and continually update travel policy
* Promote program adoption across the organization
* Provide excellent customer service to Discord travelers
* Ensure traveler safety
* Source and implement a relationship with a TMC+OBT partner
* Participate in contract negotiations with travel service providers
* Work with Finance on travel policies and cost control
* Deliver monthly reporting to provide visibility to senior management on spending behaviors
* Develop relationships with other departments, including Admin, People Ops, Finance, FP&A, Security, and Procurement
* Provide strategic guidance as the program grows
* Collect and analyze data for program improvement
* Improve user satisfaction
What you should have
* A bachelor's degree or equivalent
* 7+ years experience working in a corporate travel department, or similar experience in the hospitality industry
* 3+ years managing a team
* Strong customer-service focus and interpersonal skills
* Strong training skills
* Thoughts about how corporate travel has changed in the post-Covid world
* Thoughts about how the hybrid workforce has changed corporate travel
* Ability to work in a high-growth tech startup environment
* Experience managing an expanding travel program
* Experience negotiating travel contracts
* Experience with an inexperienced business travel population
* Comfortable with a modern TMC+OBT solution
* Experience and ability to drive 90+% adoption of travel program
* Experience scaling a travel program at a high-growth tech company
* Strong reporting experience with the ability to build complex, customized metrics/analytics and develop recommendations from the data
New York City residents only: Minimum salary of $147,000/year + equity and benefits
* Note: Disclosure as required by NYC Pay Transparency Law.
Colorado residents only: Minimum salary of $117,600/year + equity and benefits
* Note: Disclosure as required by sb19-085(8-5-20).
#buildbelonging #LI-HY1 #LI-Hybrid
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Travel manager job description example 3
Flight Centre travel manager job description
Work type: Full time
Do you want to take your travel sales experience to the next level?
We're looking for a multi-skilled travel specialist to join our team as a Travel Manager, where the challenging world of corporate and leisure travel management will be sure to take your career to new heights. At FCM Travel, we provide highly individualized travel services for busy executives. We are one of the world's leading corporate travel and expense management consultancies.
About the opportunity
FCM VIP Travel Manager - Brisbane
You will be responsible for managing the travel requirements of large market industries, presenting travel solutions for multinational accounts. Our ideal candidate will have a minimum of 3 years travel consulting experience along with buckets of ambition and an insatiable appetite for sales and delivery of impeccable service. Additionally, you will:
* Strong international fare skills
* Proven capability with managing VIP travellers
* Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
* Follow company procedures, account guidelines and customer service standards in the area of; making travel arrangements, ticketing, Phase IVs, ticket exchanges/changes, CRS/GDS productivity.
* GDS proficiency - Sabre required
* Excellent communicator and professionalism
* Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
* Maintain favourable working relationships with accounts and all of their company employees
* Provide solutions to travel related problems clients may have experienced with arrangements
* High attention to detail
* Strong time management skills and professionalism
* Expertise in fares and complex itineraries
All about you:
* A high level of attention to detail
* Experience as a Travel Consultant or Travel Manager (min 3 years experience)
* International travel experience
* To be a 'people person' with networking and relationship-building skills
* Demonstrated ability to work within a multi-disciplinary team
* Excellent communication, listening and presentation skills
* Great business acumen
The WIIFM (What's in it for me!)
* $75,000 guarantee for 6 months plus super - average earnings of $80,000-$85,000 plus super
* Flexible and blended working arrangements, including remote - WFH, office based or a blend of both
* Monday to Friday week, business hours. Weekends are yours
* A company culture that supports responsible travel, diversity, equity and inclusion, empowered giving and conservation of natural resources and sustainability. Yep, our hearts are big, mushy and green!
* Travel discounts including family and friends, health and wellness discounts, financial planning advice
* Excellent career opportunities across our global network of brands. We promote from within
* Dynamic social calendar of awards nights, team building events and opportunities to attend our annual global conference for high performers (being held in Vegas 2022!)
* Individualised learning and development opportunities
* Paid Parental Leave
We make it our priority to keep our people feeling their best - with fun perks, strong benefits, and a real commitment to providing a work/life balance.
We're proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
Driven by an unconventional mindset, our people are out-of-the-box thinkers, movers and shakers. We are dedicated to making the corporate travel experience for our customers - seriously smooth
APPLY NOW
Applications close:
Do you want to take your travel sales experience to the next level?
We're looking for a multi-skilled travel specialist to join our team as a Travel Manager, where the challenging world of corporate and leisure travel management will be sure to take your career to new heights. At FCM Travel, we provide highly individualized travel services for busy executives. We are one of the world's leading corporate travel and expense management consultancies.
About the opportunity
FCM VIP Travel Manager - Brisbane
You will be responsible for managing the travel requirements of large market industries, presenting travel solutions for multinational accounts. Our ideal candidate will have a minimum of 3 years travel consulting experience along with buckets of ambition and an insatiable appetite for sales and delivery of impeccable service. Additionally, you will:
* Strong international fare skills
* Proven capability with managing VIP travellers
* Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
* Follow company procedures, account guidelines and customer service standards in the area of; making travel arrangements, ticketing, Phase IVs, ticket exchanges/changes, CRS/GDS productivity.
* GDS proficiency - Sabre required
* Excellent communicator and professionalism
* Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
* Maintain favourable working relationships with accounts and all of their company employees
* Provide solutions to travel related problems clients may have experienced with arrangements
* High attention to detail
* Strong time management skills and professionalism
* Expertise in fares and complex itineraries
All about you:
* A high level of attention to detail
* Experience as a Travel Consultant or Travel Manager (min 3 years experience)
* International travel experience
* To be a 'people person' with networking and relationship-building skills
* Demonstrated ability to work within a multi-disciplinary team
* Excellent communication, listening and presentation skills
* Great business acumen
The WIIFM (What's in it for me!)
* $75,000 guarantee for 6 months plus super - average earnings of $80,000-$85,000 plus super
* Flexible and blended working arrangements, including remote - WFH, office based or a blend of both
* Monday to Friday week, business hours. Weekends are yours
* A company culture that supports responsible travel, diversity, equity and inclusion, empowered giving and conservation of natural resources and sustainability. Yep, our hearts are big, mushy and green!
* Travel discounts including family and friends, health and wellness discounts, financial planning advice
* Excellent career opportunities across our global network of brands. We promote from within
* Dynamic social calendar of awards nights, team building events and opportunities to attend our annual global conference for high performers (being held in Vegas 2022!)
* Individualised learning and development opportunities
* Paid Parental Leave
We make it our priority to keep our people feeling their best - with fun perks, strong benefits, and a real commitment to providing a work/life balance.
We're proud to have created an environment where our people can share their incredible passion for travel and global cultures while making sure every client receives top-notch service and the best experience possible.
Driven by an unconventional mindset, our people are out-of-the-box thinkers, movers and shakers. We are dedicated to making the corporate travel experience for our customers - seriously smooth
APPLY NOW
Applications close:
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Updated March 14, 2024
Updated March 14, 2024