Travel Service Consultant Jobs in Fayetteville, NC

Do you want to work in a collaborative, international environment - whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other? If the answer is "yes", we should talk. Many of the world's best-known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe, and secure government travel experience across six continents. As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips. Welcome to a culture of caring Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues. Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. Your mission, should you choose to accept it… Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you'll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you'll play a key role in delivering a safe and enjoyable journey to our clients' traveling employees. On a day-to-day basis, you will: * Create and complete travel arrangements (air, hotel, car, rail) * Ensure reservations are built according to client standards and preferences * Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience * Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares * Escalate most complex bookings to more experienced staff * Assignments include both routine and non-routine work * Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date #LI-DNI No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team is what's most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. So, if you're willing to learn, we will teach you everything you need to excel in this exciting industry. The kind of attributes we're looking for in new team members include: Languages * English fluent - written and spoken * 2nd language a plus Knowledge, Skills, and Abilities (KSAs) * Detail-oriented * Good verbal and written communication skills * Basic MS Office A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too * Strong teamwork skills * A positive, "can do" attitude * Willingness to learn and grow! Optional experience that's a plus * Any travel industry-related experience * Customer Service CWT accepts Military experience/certifications as substitute for some requirements. What's in it for you? There are all kinds of advantages to joining the CWT community. We hope these things have already won you over - but just in case, here are a few extra, important details you probably want to know: * Hands-on paid training in the travel industry * Competitive compensation - including shift differentials, referral bonuses, and supplier incentives. * 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year * Both on-site and home-based positions available * Flexible working options: Full-time, part-time, working nights and weekends. * Medical/dental/vision * Employee discounts and supplier incentives * Employee Assistance Program & Employee Resource Groups Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review. To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government-required and/or company-mandated information security policies and regulations. The individual is also required to take all Information Security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations. CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to **********************************. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Service Consultant at Caterpillar, you will be an integral part of the Cat Telehandler product group within the Telehandler Product Support team. The role focuses on dealer technical support and supporting lead Product Service Engineer(s) to develop and author technical & service materials for current and new products. What You'll Do (Responsibilities) * Product Support: Support Dealer technical and parts requests, support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability, thereby enhancing product acceptance. * Deliver Technical & Service Engineering Materials: Produce or author comprehensive go-to-market technical and service engineering documentation for new product introduction programs as well as both current production models. * Enhance Dealer Capabilities: Create and maintain high-quality publications to ensure dealer capability and service delivery quality, thereby enhancing customer experience and supporting effective field service and maintenance of Cat CWL products. * Supporting Product Launches: Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support. * Continuous Improvement: Engage in continuous improvement initiatives to produce, refine and /or optimize product support publications and materials, or providing expert technical & service engineering support. What You Have (Skills, Knowledge & Experience) * Effective Communications: Good communication skills and ability in taking on direction or work instructions effectively is crucial, with ability to understand context, end goals, time constraints, accountability and escalate roadblock or issues. * Technical Excellence: Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering, along with general engineering or technical experience with construction or building construction equipment. * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. * Data Gathering: Knowledge of and ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. * Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. * Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Top Candidates Will Also Have * Experience in general construction machine product support, service and maintenance repair processes & methods, or construction product service engineering, such as dealer repair processes & methods. * Strong knowledge of general construction products or off highway machine products and /or product applications. * Experience in technical writing & authoring proficiency, clear and concise writing. Ability to explain complex technical concepts in simple terms and use software or office tools. * Skilled at editing and proofreading, with attention to detail is key to ensure materials are free of errors and easy to understand. Additional Details * Location: Clayton, NC * Caterpillar operates in a hybrid work environment that requires 3 days per week of onsite work * Relocation assistance is not available for this role * Travel: up to 25% domestic and international Summary Pay Range: $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development * Subject to annual eligibility and incentive plan guidelines. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** Posting Dates: January 9, 2025 - January 22, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Conducts searches for suitable job openings for clients, comparing client qualifications with employer's requirements Develops a wide variety of job opportunities for candidates Establishes and maintains active and frequent contact employers Develops and maintains detailed knowledge of the local labor market Establishes rapport with area businesses; maintains on-going relationships with businesses Works with businesses to identify job openings, alternative work activities, and training initiatives Assists employers in recruiting, interviewing, and hiring qualified applicants Maintains a current listing of local job opportunities Keeps project staff apprised of local business needs and job placement opportunities Works with case management staff to facilitate job placements Enlists cooperation of community and business leaders to help increase awareness of available workforce services in the community Maintains follow-up contact with employers to determine satisfaction with services and plan for quality improvement Arranges for employers to speak to candidates about employment and employer expectations Sets up job fairs and employer hiring events. Flexible to occasionally work outside of normal business hours for events and/or to meet deadlines Other duties as assigned Qualifications Bachelor's Degree from an accredited university or college or 2 years work experience in business to business sales, marketing, customer service, staffing or recruiting Excellent verbal and written communication and interpersonal skills Demonstrated strong customer service skills. Strong presentation skills with public speaking or outside sales experience Familiarity with the communities being served, with knowledge and understanding of local needs and resources Demonstrated knowledge of labor market trends Friendly, professional demeanor Sales or staffing experience preferred Bi-lingual (English/Spanish) preferred Ability to work well in teams and independently Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint) Ability to work well in teams and independently Valid Driver's License in good standing and proof of current automobile insurance required Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information We are looking for a high energy, strong sales mind to provide AMAZING customer service to our GROWING service department. 1 to 3 years experience is a must, Hyundai certification is a plus Employment Position: Full Time Salary: $60,000.00 - $80,000.00 Yearly Salary is negotiable. Zip Code: 28111

Sr. Travel Counselor - 170001CA) Your mission as a Carlson Wagonlit Travel (CWT) Senior Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Learn about our travel counselor opportunities and start your journey today. · You delight the traveler/travel arranger o Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances o Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings o Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special o Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation · You build CWT's commercial value o Sell products that are of commercial value to CWT and contribute to CWT's profitability o Operates with discretion for clients and the travel arrangers o Follow company procedures, guidelines and standards o Remain current on value we provide to each customer o Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate o Adapt and change as requirements of the business change o Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business · You represent and strengthen the CWT brand in how you work on a day-to-day basis Qualifications Minimum High School diploma or equivalent 5-10 years experience in the travel industry in a similar position or in a customer service center required Experience working with groups & leisure a plus Superior written and verbal communication skills (in person and on phone) Proficient in Sabre GDS Very customer focused and service oriented Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination) Ability to handle multi-cultural sometimes multi-lingual clientele Diplomatic problem solver and results-driven Adaptable and motivated to learn Proficiency in technology to research options and to complete process requirements Knowledge of the Microsoft Excell, Avaya phone system, Moxie, and Power Express a plus Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements Americorps/PeaceCorps and other national service alumni are encouraged to apply *LI-SD *FB Primary Location: CharlotteEmployment type: StandardJob Family: Travel CounselorScope: CountryTravel: NoShift: Day JobOrganization: P&T Business PlatformsExperience Level: 5 to 7 years Job Posting: Mar 6, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class

Bookkeeper & Travel Tracker Specialist Report To: Office Manager and Transportation Director Term of Employment: 12 Months Pay Grade: 61 Performance Evaluation: Performance is to be evaluated annually by the Office Manager and Transportation Director Education/Qualifications: * High school graduate/equivalent or higher degree; * Business training or its equivalent in work experience; * Must be eligible for a school bus driver's license (CDL); * Knowledge of School Bus Traffic & Safety; * Ability to multitask; * Efficient written and verbal communication; * Associates Degree preferred, or equivalent combination of education, training, and experience. Responsibilities and Duties by Program Area: * Receive, log, process, and submit for approval all purchase orders for state and local allotted monies. * Gather and organize pertinent data into usable forms for the transportation director. * Complete payroll for on site personnel to meet district payroll deadlines. * Maintain accurate records reflecting sick leave, vacation, and personal leave accrued and used for employees on site payroll. * Assist with bus driver payroll as needed. * Maintain supplies including forms, and maintain all office machines, including repair as needed. * Managing Travel Tracker: * Assigning buses for field trips, entering mileage, trip approvals, assigning users to appropriate access. * Assign yellow buses and mileage input for afterschool. * Make sure checks have been received and paid. * Post and monitor school level allotment. * Prepare paperwork and keys for activity bus check outs for field trips. * Perform office duties to include, and not limited to: * Greet and assist visitors to the Transportation Department * Answer a multi line phone, deliver messages, place calls * Make office supply lists * Operate office machinery change out cartridges on printer * Receive and copy all DOT physicals * Hand out Authorization forms for Vitality * Issues out School Bus Drivers Pocket Cards * Assist payroll with timesheets * Participates in trainings and workshops * Performs any other related as assigned by the Transportation Director.

ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. **We are hiring entry level through senior level associates so all experience levels are encouraged to apply.** **Essential Duties and Responsibilities:** -Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. -The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. -Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings -Consistently provide a high level of consultative proactive client service in a professional manner. -Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues. -Ensure inquires and issues are resolved and service levels are met. -Provide thorough, high quality research, problem solving and issue resolution -Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. -Participates in creating a strategy with Relationship manger to ensure client retention. -Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy. -Assist in the management of vendor relationships on behalf of clients and partner. -Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager. -Achieve individual and team goals for service levels, growth and retention for assigned book of business. -Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk. -Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients. -Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience. -Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. -Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). -Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. -Educate client regarding plan features, product capabilities or Ascensus functionality and process. -Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. -Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise. -Provide training to members of team as opportunities arise. -Perform other duties and participate in or lead special projects as assigned. **Minimum Requirements:** · Bachelor's degree or equivalent work experience. · Direct client experience and Retirement Services industry experience or thorough knowledge preferred · Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred. · Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base. · Excellent presentation skills, business etiquette, client service skills and time management. · Demonstrated professionalism in all aspects of the role. · Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. · Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred. · Excellent analytical and problem resolution skills. · Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). · Ability to work in a team environment to ensure common goal of providing exceptional client service. · Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. · Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. · Ability to work extended hours to meet business needs as required. · Quality focus with attention to detail. · Handle other essential tasks as assigned. The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits _._ _Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._ Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team is what's most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. So, if you're willing to learn, we will teach you everything you need to excel in this exciting industry. The kind of attributes we're looking for in new team members include: Languages · English fluent - written and spoken · 2nd language a plus Knowledge, Skills, and Abilities (KSAs) · Detail-oriented · Good verbal and written communication skills · Basic MS Office A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too · Strong teamwork skills · A positive, “can do” attitude · Willingness to learn and grow! Optional experience that's a plus · Any travel industry-related experience · Customer Service CWT accepts Military experience/certifications as substitute for some requirements. What's in it for you? There are all kinds of advantages to joining the CWT community. We hope these things have already won you over - but just in case, here are a few extra, important details you probably want to know: · Hands-on paid training in the travel industry · Competitive compensation - including shift differentials, referral bonuses, and supplier incentives. · 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year · Both on-site and home-based positions available · Flexible working options\: Full-time, part-time, working nights and weekends. · Medical/dental/vision · Employee discounts and supplier incentives · Employee Assistance Program & Employee Resource Groups Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review. To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the

Become part of our success story! A leading global solution provider for all sectors of intralogistics - that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees. As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow. SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions. We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER-it's that simple. We're also proud to be an equal opportunity workplace and an affirmative-action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us! This position provides comprehensive administrative support for the Office. The role is responsible for a variety of duties, incl. but not limited to travel coordination, general office support as well as sales/marketing and purchasing support as needed. This is an in office position. Essential Functions: Performs general administrative support for the office including the purchasing and sales department Plans sales meetings, includes logistics and travel Provide administrative support for meetings (audio/video conferences, training sessions and other meetings): Scheduling, agendas, meeting materials, set-up, minutes, sign-up, shut down, etc. Travel assistance for all employees - which includes coordinating complex travel arrangements for key projects, including collaboration with sister companies in Graz, Germany, and Slovenia, ensuring seamless travel logistics. Invoice Auditing: Review and reconcile travel invoices and receipts with precision, resolving discrepancies promptly Coordinate and arrange flight, hotel, car, or lodging arrangements effectively though our online Egencia travel platform. Assist with travel complications, alternative travel solutions, and out of policy conditions. Monitor travel changes, cancellations, and refunds. Review, code, and reconcile online travel platform reports. Negotiate special rates and discounts with airlines, hotels, apartments and ground transportation providers. Maintain travel vendor database. Research, secure, and manage Project Housing leases and utilities. Coordinate with HR for Employee relocations. Occasionally work afterhours and weekends to support special emergency travel needs on an on-call basis. Maintain housekeeping/restock for Coffee Bar Station and supplies, Conference Rooms, Printing Stations, and Lobby. Assist employees with company vehicle insurance claims. Check and sort incoming mail, perform routine mail runs and prep outgoing FedEx/UPS packages Answers the office main line and directs/filters incoming calls appropriately Customer Interaction and visitor management Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. Assist sales with trainings or preparing sales presentations Arranges meeting rooms, video conference meetings, takes notes and disburses to team as needed Sales, SAP and general ad hoc reporting Assists with activities/event or meetings for leadership, departments, HR and/or marketing Other duties as assigned Supervisory Responsibilities: This position has no supervisory responsibilities. Additional Responsibilities: Corporate credit card Qualification Requirements: Minimum of 3 years administrative assistant experience preferably in a sales environment. Minimum of 2 years of experience in coordinating travel arrangements. Prior experience with travel software helpful, experience with Egencia preferred. Prior experience with SAP Concur preferred Intermediate to high level proficiency with Microsoft Outlook, Excel, Word, and Access., SAP, Sales Force or experience with other CRM data base. Team attitude for communications and flexibility with customers, vendors, and co-workers. Ability to work under pressure with tight deadlines. Demonstrated ability to exercise independent good judgment. Self-motivated to work and improve. ***No Sponsorship***

Exciting opportunity available for a Nurse or Physical Therapist with wound care experience . American Medical Technologies (AMT), a progressive company in the senior care setting, is the leading independent provider of wound care solutions for long term care (LTC) facilities in the United States. Servicing qualifying residents in 6250 LTC facilities, AMT is building on this success by developing new programs, products and services to improve the quality of care in the senior care market. With this exciting new direction, AMT is recruiting individuals who want to be a part of a high growth company focused on becoming the leader in senior care. Job Description, Clinical Specialist/Account Manager AMT has high expectations for our team of professionals. We look for candidates with a strong work ethic, an outgoing attitude, good communication skills, high energy, the ability to work independently, and strong skills in selling and influencing decision-makers. AMT also wants candidates to be a good fit in the area of senior care, with a customer-centric approach and the clinical and professional expertise to make a significant contribution to both our customers and our company. Strengths in these AMT core values translates into excellent job performance and results in a successful career with AMT. The traveler position involves weekly travel to areas across the country for coverage throughout the work week (Monday- Friday) returning home for weekends . The traveler is responsible for booking all travel arrangements including airline, hotel and car as needed. A company credit card is not provided but reimbursement is timely and regular. Job duties include : · Scheduling rounds with assigned LTC facilities to facilitate timely ordering of eligible products · Providing education to LTC staff on appropriate product utilization · Selling, securing and retaining new business in the LTC arena Job performance is measured by customer satisfaction, volume of business managed and superior execution of the AMT vision: “Improving the quality of life of senior care patients through innovative and value based programs to support their long term care needs across all settings.” Requirements for consideration include: · Associate degree or higher · Experience in wound care · LPN/LVN/PTA or higher clinical designation Proof of COVID-19 vaccination by date of hire is required. Additionally, special consideration will be afforded those with wound care certification and experience with Microsoft office and medical record software. Compensation includes: · Highly competitive base salary · Bonus · Paid expenses · 401(k) · Choice of medical, dental, and vision plans American Medical Technologies is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

**Service Advisor** Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners. Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own. Come join an award winning dealership! **Benefits:** * Health insurance at group rate * Dental * Life Insurance * 401k with employer match * Each consultant has their own office * Free lunch on Saturday * AC Shop * Newly renovated shop * Opportunity for growth, typically promote from within * Paid training- mentorship **Responsibilities**: * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Increase profitability by maximizing sales & execute retail promotions. * Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times. * Oversee and participate in quality control. * Participate in the development and documentation of Standard Operating Procedures as appropriate. **Requirements**: * High School Diploma or equivalent. * Accredited training in service advisor skills, customer satisfaction and quality control. * Automotive service advisor experience. * Ability to concentrate and accomplish tasks despite interruptions. * Ability to perform a variety of tasks simultaneously. * Must be willing to submit to a background check & drug screen **Apply for Service Consultant** Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Military Experience Signature and Verification I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying. Date: 7/27/2024

About Us: We are a dynamic and customer-focused travel agency dedicated to providing exceptional travel experiences for our clients. We are looking for a motivated and knowledgeable Travel Agent to join our team and help clients plan their dream vacations. Responsibilities: Provide expert travel advice and recommendations based on client preferences and needs. Book flights, hotels, car rentals, tours, and other travel arrangements. Create personalized itineraries and ensure all details are covered. Stay updated on travel trends, promotions, and industry changes. Assist with resolving client inquiries and issues before, during, and after trips. Qualifications: Previous experience in travel sales or customer service (preferred). Strong knowledge of travel destinations, booking platforms, and itineraries. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Attention to detail and strong organizational skills. Why Join Us? Flexible work environment (remote). Competitive compensation with performance-based incentives. Opportunity to help others create unforgettable travel experiences. How to Apply: Submit your resume and a brief cover letter highlighting your relevant experience and passion for travel. We can't wait to hear from you!

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : Manages environmental projects including review of environmental due diligence reports and contracting and oversight of external environmental consultants retained to perform Phase I EASs. Provides technical insight and input to area analysts and maintains technical and regulatory proficiency for area. Job Description Summary This job is responsible for supporting a dynamic commercial real estate environmental risk assessment process that evaluates the client's real estate assets to determine existing or potential environmental risks that could impact asset values and jeopardize loan repayment. The successful candidate will possess the necessary technical skills and relevant experience to execute the process at a high level. Role Responsibilities Bank of America's engineering staff is primarily responsible for managing commercial real estate environmental risk assessments which includes procuring third-party environmental services, evaluating the accuracy and completeness of third-party assessments, resolving inconsistencies/discrepancies in assessment recommendations, and providing subject matter expertise and counsel to credit and lending teams. Specific Responsibilities may include: Ensure environmental regulatory compliance with Local, State & Federal agencies Perform outsourcing activities and compliance reviews Develop scopes of work for environmental due diligence Resolve disputes regarding policy requirements and environmental assessments Management/oversight of environmental remediation projects Monitor department service levels Litigation support Contribute to enterprise strategy connecting personal contributions to business purpose, results, and success Technical Competencies Include: Strong Microsoft Office skillset Technical writing to include narrative engineering reports and supporting documentation Field management to oversee environmental field investigation activities Effective communication with internal partners and external clients related to environmental matters Adherence to credit policy and environmental due diligence guidelines Working knowledge of probability of maximum loss (seismic) and property conditions assessments is preferred Minimum Candidate Qualifications: BS in Engineering (Geology, Geotechnical Sciences, or other appropriate scientific discipline) 5+ years of relevant environmental engineering experience; Experience working for a financial institution a plus Significant business knowledge of risk management and regulatory interactions Strong analytical and organizational skills; focus on attention to detail Excellent written and verbal communication skills. Effectively packages and communicates complex content and information. Critical thinker with the ability to influence senior leaders Shift: 1st shift (United States of America) Hours Per Week: 40

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services. We strongly believe: " If something cannot be measured, it cannot be managed. " TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core. We are an Equal Employment Opportunity Employer M/F/V/D Recognitions: 2015 -America's Fastest Growing Company by Inc.com 2015- SPARK FastTrack Award from Ann Arbor SPARK 2015 -Honoree of Diversity Focused Company by Corp! Magazine 2014- America's Fastest Growing Company by Inc.com 2014- Michigan 50 Companies to Watch 2014 - DiSciTech Award in Technology by Corp! Magazine 2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine 2014- SPARK FastTrack Award from Ann Arbor SPARK Specialties: Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration Job Description Required: Oracle EBS implementation services • Need to have some combination of experience in Oracle: Field Service, Mobile Field Service, Install Base, Depot Repair, Tele Service. Additional InformationThanks & Regards, Aravind Jakku Technical Recruiter ************ **************************

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services. We strongly believe: " If something cannot be measured, it cannot be managed. " TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core. We are an Equal Employment Opportunity Employer M/F/V/D Recognitions: 2015 -America's Fastest Growing Company by Inc.com 2015- SPARK FastTrack Award from Ann Arbor SPARK 2015 -Honoree of Diversity Focused Company by Corp! Magazine 2014- America's Fastest Growing Company by Inc.com 2014- Michigan 50 Companies to Watch 2014 - DiSciTech Award in Technology by Corp! Magazine 2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine 2014- SPARK FastTrack Award from Ann Arbor SPARK Specialties: Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration Job Description Required: Oracle EBS implementation services • Need to have some combination of experience in Oracle: Field Service, Mobile Field Service, Install Base, Depot Repair, Tele Service. Additional Information Thanks & Regards, Aravind Jakku Technical Recruiter ************ **************************

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people-and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. And weʼre hiring passionate, professional and caring Financial Services Consultants who are ready to join our coalition of champions. This is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. But this is so much more than a call center job. As a Financial Services Consultant, you will impact the lives of thousands of participants each year, helping TIAA deliver its mission of providing guaranteed income for life. Beyond that, you will set your career on an exciting new path in the financial services industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely different career destinations including sales, learning, talent management and finance. Every TIAA associate receives the benefits they need to achieve the same financial security we work to provide our clients. From our industry-leading pension program and family support benefits to making it easy to perform your best wherever you work, our experience is designed to set associates up for success. You can even receive funding, coaching and support to pass FINRA Series 6 or 7 and 63 certification exams if you are not currently licensed or registered. Great Financial Services Consultants bring a wide range of experiences - there's no blueprint, although there are skills and qualities we look for: - Strong customer service mindset - Professionalism - reliable, possessing high quality standards, collaborative and team-oriented, respectful and inclusive, demonstrating strong attention to detail and able to work well in a structured operational environment - Able to communicate clearly and professionally verbally and in writing - Ability to prioritize multiple tasks and navigate multiple business systems - Demonstrate care, compassion, and empathy - A learner's mindset, being coachable and open to feedback - Performs well in a scheduled work environment - Banking, Call Center, Customer Service or Sales experience is helpful (though again, not required). While the Financial Services Consultant educates and provides services to participants, this job does not provide financial advice. **Key Responsibilities and Duties** + Establishes rapport quickly with participants, setting them at ease and providing direction regarding financial transactions and long-term asset planning + Understands participant needs and outlines appropriate solutions leveraging TIAA products and services, explaining viable options using clear and simple explanations. + Answers participant questions by communicating financial plan details and providing further explanation when necessary. + Executes transactions and service requests on behalf of participant. + Maintains records of all participant interactions, including inquiries, complaints, and actions taken, as well as banking service transactions performed. + Refers participant to business partners when appropriate to help participant achieved their desired outcome. **Educational Requirements** + Associate's Degree or Equivalent Experience Preferred **Work Experience** + No Experience Required **FINRA Registrations** + SRC Indicator: Series 6 or 7; Series 63 **Licenses and Certifications** + Life and Health Insurance License (Multi-state) - Multiple Issuers required within 120 Days **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 5IC + Hybrid office presence + Candidates with SIE may be eligible for a $1500 bonus + The Start Date will be April 14th, 2025 + Hours of operation are Mon - Fri 8:00 am to 9:00 pm Eastern Time + Must be able to successfully complete employment screening, including a Credit Report background check + Interview will be in-person + TIAA offers competitive compensation for this role by continually assessing market data and reflecting that in our pay ranges. Financial Consultants are paid at a base pay rate determined by your relevant experience and market data associated with the position and hiring location. Our total compensation package includes an hourly rate plus an annual bonus with a target of 15% of your base pay and eligible earnings. The potential total compensation range for this position based on the target bonus rate is between $47,000 and $66,700. Related Skills Adaptability, Collaboration, Communication, Conflict Management, Customer Engagement, Digital Savviness, Innovation, Inspires Others, Prioritizes Effectively, Resourcefulness **Anticipated Posting End Date:** 2025-02-07 Base Pay Range: $19.11/hr. - $36.83/hr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ **Company Overview** Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. **Benefits and Total Rewards** The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (********************************************************* . **Equal Opportunity** We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. Read more about the Equal Opportunity Law here (******************************************* . **Accessibility Support** TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org **Privacy Notices** For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. **Privacy Notices** + For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . + For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . + For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . + For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . **Nondiscrimination & Equal Opportunity Employment** TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-***********88.pdf) Pay Transparency Philadelphia Ban the Box (https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf)

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

The Board-Certified Behavior Analyst (BCBA) is responsible for providing special consultative services to adolescents to adults often diagnosed with autism spectrum disorder or similar conditions. The BCBA will work within the community to support and train caregivers to implement evidence-based strategies in order to reduce interfering behaviors, increase functional communication. **Reports to:** Clinical Director **Key Skills/Responsibilities:** * Excellent clinical skills and ability to work with people of diverse social backgrounds. * Ability to effectively conduct functional behavioral assessments and develop behavioral support plans. * Ability to teach and provide consultation to other involved parties in a client's placement and/or life. * Ability to design and implement skill acquisition programs. * Ability to effectively manage time and schedule activities to meet deadlines. * Good listening, verbal, and writing skills. * Appropriate collaboration/coaching skills to effectively communicate clinical/behavioral needs to involved parties. **Minimum Qualifications:** * Master's degree in human services or health-related field (preferably Psychology or Applied Behavior Analysis) * Must possess and maintain Board Certification as a Behavior Analyst (BCBA) with the Behavior Analyst Certification Board (BCBA) * At least 5 years' experience working with individuals needing BCBA intervention. * Experience working with persons with autism and autism-like behaviors preferred. * Experience in caregiver training and working in collaboration with other providers. * Experience working with adults. **THIS IS A FULL-TIME (40-HR) POSITION** **Full-Time Benefits** **Financial Wellbeing:** * Competitive salary and generous benefits package * 403b and Other Retirement Planning * Benevolence Fund **Health and Wellness:** * Comprehensive health insurance coverage, including dental and vision. * Life Insurance * Long-term Disability * Employee Assistance Program (EAP) for mental health and other support * Wellness initiatives **Professional Development:** * Ongoing training programs. * Tuition Reimbursement Program **Work-Life Balance:** * Generous paid time off, including holidays and vacation days. * Paid sick days. **Additional Perks:** * Referral Bonuses * Employee discount programs with partner companies. * Social events, team-building activities, and company-wide events.

**Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a **Product Service Consultant** at Caterpillar, you will be an integral part of the Cat Telehandler product group within the Telehandler Product Support team. The role focuses on dealer technical support and supporting lead Product Service Engineer(s) to develop and author technical & service materials for current and new products. **What** **You'll** **Do (** **Responsibilities** **)** + **Product Support:** Support Dealer technical and parts requests, support service engineering strategies and processes for a given product to improve repairability, maintenance & serviceability, thereby enhancing product acceptance. + **Deliver Technical & Service Engineering Materials:** Produce or author comprehensive go-to-market technical and service engineering documentation for new product introduction programs as well as both current production models. + **Enhance Dealer Capabilities:** Create and maintain high-quality publications to ensure dealer capability and service delivery quality, thereby enhancing customer experience and supporting effective field service and maintenance of Cat CWL products. + **Supporting Product Launche** **s** **:** Collaborate with cross-functional teams to ensure the successful launch of new products, providing expert technical & service engineering support. + **Continuous Improvemen** **t** **:** Engage in continuous improvement initiatives to produce, refine and /or optimize product support publications and materials, or providing expert technical & service engineering support. **What You Have (Skills** **, Knowledge** **& Experience)** + **Effective Communications:** Good communication skills and ability in taking on direction or work instructions effectively is crucial, with ability to understand context, end goals, time constraints, accountability and escalate roadblock or issues. + **Technical Excellence:** Strong mechanical aptitude, product and systems knowledge, and a robust background in construction machine product engineering, along with general engineering or technical experience with construction or building construction equipment. + **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. + **Data Gathering:** Knowledge of and ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. + **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. + **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Top Candidates Will Also Have** + Experience in general construction machine product support, service and maintenance repair processes & methods, or construction product service engineering, such as dealer repair processes & methods. + Strong knowledge of general construction products or off highway machine products and /or product applications. + Experience in technical writing & authoring proficiency, clear and concise writing. Ability to explain complex technical concepts in simple terms and use software or office tools. + Skilled at editing and proofreading, with attention to detail is key to ensure materials are free of errors and easy to understand. **Additional Details** + **Location: Clayton, NC** + Caterpillar operates in a hybrid work environment that **r** **equires 3 days per week of onsite work** + Relocation assistance is not available for this role + Travel: up to 25% domestic and international **Summary Pay Range:** $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** **Posting Dates:** January 9, 2025 - January 22, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (*********************************************** .