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Working As a Travel Service Consultant

  • Performing for or Working Directly with the Public
  • Getting Information
  • Interacting With Computers
  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • $82,000

    Average Salary

What Does A Travel Service Consultant Do

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. 

Duties

Travel agents typically do the following:

  • Arrange travel for business and vacation customers
  • Determine customers’ needs and preferences, such as schedules and costs
  • Plan and arrange tour packages, excursions, and day trips
  • Find fare and schedule information
  • Calculate total travel costs
  • Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
  • Describe trips to clients and give details on required documents, such as passports and visas
  • Give advice about local weather conditions, customs, and attractions
  • Make alternative booking arrangements if changes arise before or during the trip

Travel agents sort through vast amounts of information to find the best possible trip arrangements for travelers. In addition, resorts and specialty groups use travel agents to promote vacation packages to their clients.

Travel agents also may visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues. They may visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment. However, most of their time is spent talking with clients, promoting tours, and contacting airlines and hotels to make travel accommodations. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels.

The following are examples of types of travel agents:

Leisure travel agents sell vacation packages to the general public. They are responsible for arranging trip itineraries based on clients’ interests and budget. Leisure travel agents increasingly are focusing on a specific type of travel, such as adventure tours. Some may cater to a specific group of people, such as senior citizens or single people.

Corporate travel agents primarily make travel arrangements for businesses. They book travel accommodations for an organization’s employees who are traveling to conduct business or attend conferences.

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How To Become A Travel Service Consultant

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Education

Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, a few colleges offer degrees in travel and tourism.

Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.

The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.

The International Air Transport Association (IATA) offers the Travel and Tourism Professional (TTP) designation, which requires varying degrees of experience depending on the achieved education level. The designation remains valid for 2 years and requires continuing education credits. 

The Cruise Lines International Association (CLIA) offers three levels of certification: Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.

Important Qualities

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

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Top Skills for A Travel Service Consultant

  1. Customer Service
  2. Travel Arrangements
  3. Airline Tickets
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated Customer Service such as complaints and changes.
  • Arranged air, hotel, car and rail travel arrangements for clients.
  • Assisted clients with domestic reservation including airline tickets, hotel accommodations, car rentals, cruises, and vacation package.
  • Developed and organized cost-effective, knowledgeable travel consultation specifically in flight arrangements, hotel accommodations, car rentals, and cruises.
  • Served as a travel agent, booking domestic travel services, airline reservations, car rentals, domestic and international vacations.

Travel Service Consultant Demographics

Gender

Female

60.0%

Male

27.4%

Unknown

12.6%
Ethnicity

White

58.6%

Hispanic or Latino

21.0%

Black or African American

9.7%

Asian

6.2%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

41.7%

French

25.0%

Portuguese

8.3%

Chinese

8.3%

German

8.3%

Mandarin

8.3%
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Travel Service Consultant Education

Schools

University of Phoenix

11.1%

Pace Institute

7.4%

Pennsylvania School of Business

7.4%

University of New Hampshire

7.4%

Kaplan University

7.4%

Florida State College at Jacksonville

7.4%

Dakota County Technical College

3.7%

San Antonio College

3.7%

William Rainey Harper College

3.7%

University of Tennessee - Martin

3.7%

University of Akron

3.7%

Kaplan Career Institute - Charlestown

3.7%

LIU Hudson at Westchester

3.7%

West Chester University of Pennsylvania

3.7%

University of New Mexico

3.7%

Mercy College - Dobbs Ferry

3.7%

Essex County College

3.7%

Lindenwood University

3.7%

Coastline Community College

3.7%

University of Texas at Dallas

3.7%
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Majors

Business

23.3%

Hospitality Management

15.0%

Accounting

11.7%

Nursing

6.7%

Finance

5.0%

Legal Support Services

5.0%

Photography

3.3%

Cosmetology

3.3%

Business Communications

3.3%

Economics

3.3%

Health Care Administration

3.3%

Education

3.3%

International Business

1.7%

Psychology

1.7%

Entertainment Business

1.7%

Mechanical Engineering Technology

1.7%

Medical Technician

1.7%

Real Estate

1.7%

Animal Science

1.7%

Computer Information Systems

1.7%
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Degrees

Other

29.5%

Bachelors

24.4%

Associate

20.5%

Certificate

9.0%

Masters

7.7%

Diploma

6.4%

License

2.6%
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Updated May 19, 2020