Travel Service Consultant jobs in Waco, TX

Love Planning Trips? Get Paid to Do It from Home! Calling all travel lovers and natural planners! If you're the go-to person for girls' trips, weddings, family reunions, or milestone birthdays this opportunity is calling your name. We're helping motivated individuals build their OWN remote travel business with full support, training, and access to exclusive group travel deals through our licensed host agency. What You'll Do: Plan unforgettable weddings, retreats, and group getaways Manage logistics, timelines, and booking coordination Negotiate group discounts with hotels and resorts Tap into expert systems and vendor tools (training provided!) Work 100% from home with the flexibility you've been craving You don't need experience just drive, passion, and Wi-Fi. We'll help you go from group planner to paid pro with the tools, mentorship, and systems to grow fast. Perfect for organized, social, and detail-loving leaders! Make sure to eep an eye on your email (and check your spam/junk folder!) for next steps. We're reaching out! Start your business. Create freedom. Make memories (and commissions!). Apply now we offer LIVE webinars DAILY!

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes: Wayfair, an online destination for all things home Joss & Main, where beautiful furniture and finds meet irresistible savings AllModern, a go-to online source making modern design more accessible DwellStudio, a design house with a decidedly modern vibe Birch Lane, a collection of classic furnishings and timeless home decor Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people . Job Description Key Job Duties: Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. Project a professional company image through phone and email interactions. Recognize, document, and alert supervisors of trends in customer calls. Uphold high customer service standards. Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates. Qualifications Requirements: Bachelor's Degree preferred and/or equivalent customer service experience Must speak fluent Spanish Excellent communication and relationship building skills. Passion for helping customers. Desire to make Customer Service a career. Service experience, preferably in a call center. A successful track record working in a high volume environment. Strong desire to be part of a team achieving personal and company financial goals. Able to solve problems by thinking analytically and creatively. Familiar with the latest e-commerce trends. Regular and reliable attendance is an essential function of this position. Additional Information All your information will be kept confidential according to EEO guidelines.

The candidate shall develop SAP Data Services jobs moving data from source (SAP, non-SAP) systems to target (mostly non-SAP). Should have experience with SAP Data Services (3-5+yrs) and understand non-SAP (text file, MS SQL) sources and their data transformation activities Job Responsibilities (Day to Day Activities of the Role): Participate in meetings, work together with Data architects to understand source of information and data elements. Create documentation on developments created by self. Test scenarios and understand implications. Follow-up with open items with other teams and impacted customers. Recommend improvement opportunities. Qualifications Required Skills: SAP Data Services experience Soft Skills: Good communication skills, good coordination skills, good interpersonal skills (working together with other teams) Desired Skills or Experience: Experience with versioning and transport control, experience with multicultural environment and experience in working with global companies and virtual teams. Additional Information To discuss further about this position, please reach out to me at **************. Riya Jain Technical Recuiter Collabera

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Employment Position: Full Time Salary: $60,000.00 - $120,000.00 Yearly Salary is negotiable. Zip Code: 75232

Travel Counselor - 180001JC) Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our Fort Hood, Texas onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT is a global company that feels like a small employer, where I'm valued and not just a number. I have had so many opportunities and there is still room to grow. "My Journey, My CWTJennifer Meyers, Manager Traveler Services USAAs the U. S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U. S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U. S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U. S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. Position ResponsibilitiesYou will delight the traveler/travel arranger and all CWTSatoTravel clients Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems You will strengthen the CWTSatoTravel brand Build loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectation Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business You will build CWTSatoTravel's value Possess a strong understanding of travel trends and industry best practices Seek higher levels of performance continuously Qualifications We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:High school diploma or equivalent Minimum 1-3 years travel counselor experience Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Knowledge of ticketing procedures Proficiency in a minimum of one native GDSSabre experience preferred Government travel reservation experience a plus Ability to meet and maintain required performance standards Excellent customer service and communication skills required We are willing to train a professional and/or student looking to gain experience within the travel industry Americorps/PeaceCorps and other national service alumni are encouraged to apply Primary Location: Fort HoodEmployment type: StandardJob Family: Travel CounselorScope: RegionalTravel: NoShift: Day JobOrganization: Customer_Military & GovernmentExperience Level: 1 to 3 years Job Posting: Apr 4, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class

Mandatory Technical / Functional Skills * In depth experience in SOA (Service Oriented Architecture) and Web Services. The candidate would have been a tenured technologist on multiple successful SOA implementations. This position requires a good understanding of the SOA; having performed a lead role in the establishment of an SOA environment and successful implementation of applications using SOA. Lastly, the candidate would have a proven track record driving application architecture in a high growth enterprise environment. * Solid Quality Assurance experience including strategy planning, reporting and metrics analysis including experience managing and building test processes and frameworks; architecting, designing and delivering solutions in the areas of SOA and Quality Assurance including a strong knowledge of all stages of software quality assurance including black box testing, gray box, white box testing, performance, stress and load testing, requirements analysis, test planning, reporting/control and root cause analysis. * Proven repeated experience in developing, implementing, and managing load, performance, stress and capacity testing strategies in complex enterprise environments including integrated applications using EAI tools. * Proven experience in multiple environments with designing/programming skills with strong Object Orientated skills using some of the open architecture standards such as XPDL, BPEL, UML, Servlets, SOAP, WSDL, JSPs, JDBC, SQL, JNDI, XML, HTML and J2EE best practices, design principles and techniques with SOA applications and ESB software (e.g., TIBCO BusinessWorks, BEA WebMethods) * Strong understanding of system, regression and user acceptance testing, familiarity with testing tools to include functional automation tools and test case management and defect management tools. Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Hi, Hope you are doing great! We have a urgent requirement for Service now Consultant with one of our client in Plano,TX Below is the job description. NOTE: The client is willing to Provide the Re-location Assistance. Role: Service now Consultant Location: Plano, TX Duration: Full time / Permanent Desired Skills & Experience: • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 5 years of experience in IT Preferred: • At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes • At least 4 years of experience in ServiceNow, CMDB & Service-Watch Skills • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment • Analytical Skills • Excellent Communication skills • Experience and desire to work in a Global delivery environment. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.

Primary Purpose: The Accounts and Travel Specialist is a combined role responsible for supporting the Education Service Center (ESC) Region 16's accounts payable operations, serving as a liaison between Region 16 and the contracted travel agency, and reconciling credit card transactions. This position ensures accurate financial and travel-related transactions, timely vendor payments, and compliance with organizational requirements, while maintaining detailed records and fostering effective communication with the travel agency and internal staff. Qualifications: Education/Certification High School graduate or GED required Skills Business office skills required, including a working knowledge of personal computers and basic software Required proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Publisher Required proficiency in spelling, punctuation, and grammar Must be skilled in general office procedures Must exhibit tact and relate well to people Must possess initiative, as well as organizational and exceptional communication skills Working Conditions: Tools/Equipment Used: Standard office equipment, including personal computer and peripherals Posture: Must be physically able to tolerate prolonged sitting, frequent standing, occasional bending/stooping, pushing/pulling, twisting, and standing Motion: Must be physically able to tolerate frequent standing and walking, repetitive hand motions, frequent keyboarding, and use of mouse; occasional reaching, occasional driving Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more) Environment: Must be physically able to work inside; tolerate occasional regionwide and/or statewide travel; regular exposure to noise Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion Regular Attendance is an essential function Major Responsibilities and Duties: Support Accounts Payable Operations: Assist in managing the ESC's accounts payable process, including printing and matching purchase order documentation, and matching invoices with purchase orders for payment. Process Vendor Payments: Support the production of vendor checks and facilitate monthly vendor payments via credit card, ensuring timely and accurate processing. Enter Financial Transactions: Input and verify transactions, including encumbrances, disbursements, and payment authorizations, ensuring data accuracy. Maintain Purchase Order Records: Assist in verifying and updating the outstanding purchase order report to ensure accuracy. Assist with Audits: Provide support to auditors by supplying accurate financial records and documentation as needed. Act as Travel Agency Liaison: Serve as the primary point of contact between Region 16 personnel and the contracted travel agency to coordinate travel arrangements for ESC staff. Maintain Travel Records: Organize and maintain travel-related records, including itineraries, receipts, and correspondence, in compliance with ESC policies. Reconcile Credit Card Transactions: Collect receipts, reconcile monthly credit card billing, and complete credit card expense spreadsheets and billing requests to meet required deadlines. Resolve Discrepancies: Contact vendors to correct errors in hotel, rental car, or airline receipts and obtain corrected documentation as needed. Maintains professional relationship with clients and vendors Follows established ESC telephone protocol Reports for work ready to perform responsibilities Performs duties that directly and/or indirectly impact student performance in Region 16 Maintains a professional level of confidentiality regarding all ESC matters Supports the mission, goals, and objectives of the ESC strategic plan Upholds and adheres to safety rules and policies of the ESC safety program Performs professional responsibilities as required by ESC policies, processes, and procedures Manages time, calendar, and job responsibilities to meet deadlines Meets proficiency levels of required technology skills as outlined by supervisor Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor Performs other duties as assigned Work Days: 226

Jordan & Skalas team of talent is what distinguishes our company from the rest. If a fast paced, field service environment is one you thrive in and you are ready to be part of one of the top ranked consulting engineering firms in the United States, then we want to start a conversation with you! What will make you rise to the top? Experience: * Up to 50% travel to project construction sites. Travel M-F typical. Position requires a valid driver's license, a good driving record and the ability to fly on commercial airlines. * Must be able to become certified in a variety of code and above-code certifications, including (but not limited to) Building Commissioning Professional, IECC Inspector, NGBS Verifier, Home Energy Rating Systems (HERS) Rater * Preferred knowledge in energy programs including but not limited to ENERGY STAR * Familiar with energy and building sciences. * Strong working knowledge of Microsoft Office Suite Products * Foxit and Bluebeam knowledge * Preferred knowledge of Archisnapper Functions: * Collect and analyze data, identifying needs and devise strategies to meet project goals. * Commissioning * Prepare preliminary reports for Sustainability Field Consultant or Sustainability Field Architect/Engineer review. * Provide field verification and testing services at active construction sites. * Perform site visits to review and fill out pre-functional checklists. * Perform site visits to witness, direct and perform functional performance testing. * Perform Indoor Air Quality Testing, Envelope Enclosure testing (Blower Door), Duct Tightness testing, Air flow and Pressure testing, photometric testing as it relates to energy and green building codes. * Review and verify on site systems and documents for Green Building Compliance. * Assists in providing on-site inspections and verification of project compliance for energy and green building codes and above code programs. * Coordinate with internal/external teams to communicate the field observed and inspected items related green building and energy code compliance. * Assist in performing Energy Code Inspections for city and local jurisdictions. * Communicate to internal/external Team methods to bring non-conformance items into conformance. * Assist in providing updates at project milestones, including routine reports, to both external clients and internal staff. Strengths: * Strong problem-solving skills * Excellent written and verbal communication skills * Flexible and adaptive * Ability to work independently and as a collaborative team player * Demonstrates dependability and sense of urgency * Must be able to prioritize and work effectively under time constraints * High attention to detail * Perform code and above-code research for projects as it relates to field services as well as code research for projects Physical Demands: The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; the employee will regularly be required to: talk, hear, type, stand or sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions To perform essential job duties the employee will regularly be required to: * Constantly required to walk, stand, climb (includes stairs and ladders), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. * Routinely required to sit for meetings and travel by plane or car. * Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. * Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 50 pounds * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus * The ability to work in extreme temperatures both hot and cold, including wide variances in temperature, dust and precipitation * The ability to give and discern the various visual and audible alarms and signals for equipment startup, evacuation, and fires JSE has a robust portfolio of project types including hospitality, commercial office building, retail/ restaurant, industrial, healthcare, and multi-family construction projects. Why join us? Jordan & Skala Engineers is a great place to work! We offer a family friendly environment with competitive benefits, teleworking options, flexible PTO, wellness incentives, professional development, and more. At Jordan & Skala, you will be consistently challenged by interesting projects. Your opportunities will be limited only by your ambition! EMPLOYEE GROWTH & DEVELOPMENT * JSE University * In House Seminars & Technical Training * Lunch & Learns * Encouraging Professional Licensure * Paid Time Off for FE and PE Exam Study Preparation * Financial Assistance toward Educational Development HELPING YOU MAINTAIN BALANCE * Teleworking options * PTO (Flexible Time Off Policy) * Paid Holiday (7) * Paid Time for Employees Birthday policy * Paid Bereavement Leave * Fitness Incentive Program * Wellness Programs * Booster Programs * Employee Assistance Program FINANCIAL * 401(k) Plan Competitive Employer Match * Discretionary Mid and End of Year Bonuses * Flexible Spending Accounts * Heath Savings Accounts and Employer Contributions * Financial Seminars * Bonus for passing FE Exam and first-time passing PE Exam * Competitive Compensation INSURANCE * Company paid Life and AD&D Insurance * Health Insurance * Company paid Employee Vision & Dental Insurance * Company paid Short-Term Disability * Company paid Long Term Disability * Voluntary Plans (Critical Illness/Cancer, Accident) Are you ready to be part of kicking off our next big project? Apply here and start a conversation with us today! Jordan & Skala Engineers is a leading mechanical, electrical and plumbing engineering firm with regional design offices located throughout the United States. Jordan & Skala has grown to be one of the largest consulting engineering firms in the U.S., ranked by Consulting-Specifying Engineer trade publication as a top MEP Giant consistently since 2004. Founded as a corporation in 1953, the firm has built a national client base by utilizing its considerable technical and personnel resources to deliver innovative designs on time and within budget. In the professional engineering industry, there is no substitute for experience. Jordan & Skala Engineers has participated in the design and construction of thousands of buildings throughout the United States, Central America, and the Caribbean. Our firm is committed to providing innovative consulting engineering solutions for any project challenge.

This position primarily maintains, oversees, and reports financial accounting data. This position may also serve as specialists in an area or program requiring specialized fiscal knowledge, such as, but not limited to, payroll, contract/grants, or other closely related accounting services. Technical accounting work may include independent responsibility for maintaining accounting records or separate accounts receivable/payable and payroll functions. This position may include varied responsibilities affecting the fiscal and financial operations of their respective work unit or involvement in a budget process. This position have delegated responsibility to analyze data for accuracy, to problem-solve, and to interpret regulations. This position may reverse errors. They are accountable for accuracy of entries and reconciliation of data and information. Positions coordinate and/or make recommendations for system changes and may test new processes. Physical Demands Reaching: Extending hand(s) and arm(s) in any direction., Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling., Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly., Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discrimination in sound., Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers. Required Qualifications High School Diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience. Preferred Qualifications Travel expense audit and/or accounting background. Experience with 1099 reporting processes. Desire foreign national tax compliance exposure. Proficiency in MS Office software. Technical writing ability and experience in documenting processes.

This position primarily maintains, oversees, and reports financial accounting data. This position may also serve as specialists in an area or program requiring specialized fiscal knowledge, such as, but not limited to, payroll, contract/grants, or other closely related accounting services. Technical accounting work may include independent responsibility for maintaining accounting records or separate accounts receivable/payable and payroll functions. This position may include varied responsibilities affecting the fiscal and financial operations of their respective work unit or involvement in a budget process. This position have delegated responsibility to analyze data for accuracy, to problem-solve, and to interpret regulations. This position may reverse errors. They are accountable for accuracy of entries and reconciliation of data and information. Positions coordinate and/or make recommendations for system changes and may test new processes. Physical Demands Reaching: Extending hand(s) and arm(s) in any direction. Handling: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discrimination in sound., Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers. Required Qualifications High School Diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience. Preferred Qualifications Travel expense audit and/or accounting background. Experience with 1099 reporting processes. Desire foreign national tax compliance exposure. Proficiency in MS Office software. Technical writing ability and experience in documenting processes.

Are you passionate about travel and looking for a way to turn your love for exploring the world into a source of income? We have an exciting opportunity for you to join the fast-growing travel industry and earn additional income while enjoying endless travel perks. As a Travel Booking Specialist, you will be responsible for assisting clients in booking their dream vacations and creating unforgettable travel experiences. In addition to earning traditional and INSTANT commission on each booking, you will have access to exclusive travel discounts and perks to help fuel your dreams. We are looking for motivated individuals who are eager to learn and grow in the travel industry. No previous experience is required all training will be provided. You must have excellent communication skills, access to the internet and Zoom, a passion for travel, and a desire to succeed. If this sound like something you can commit to we want to hear from you. Don't miss out on this amazing opportunity to combine your love for travel with a chance to earn additional income. Apply now and start your journey towards a rewarding career in the travel industry.

Westside Lexus Service Advisor -Auto Dealership Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pickup. On a typical day, this will include: Upselling additional services using low-pressure, high-integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards The Rewards: A competitive pay plan A great working environment where you'll be supported by a team of professionals Excellent Medical, Dental & Vision Insurance 401K Retirement Savings Plan Paid Sick, Vacation, and Holiday Pay Discounts on vehicle purchases Advancement opportunities for high performers The requirements: Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable About our Company: Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career. If you're looking for a rewarding career using your outstanding customer service skills, apply today. Check us out on Social Media: *************************************** **************************************** *The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

JobID: 210643573 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $147,250.00-$235,000.00; New York,NY $166,250.00-$260,000.00 Are you a strategic thinker, passionate about leading and delivering solutions to the world's most innovative companies? You have found the right team The Treasury Consulting (CTC) Team functions as an in-house treasury management consulting team, directly engaging with companies to provide in-depth analysis of their treasury's operational environment to help define their strategic goals and develop holistic strategies to achieve them. As a Business Services Treasury Consultant within the Business Services team, you will spearhead the scoping and delivery of treasury consulting services to cutting-edge technology companies aiming to enhance or revolutionize their treasury and cash operations structures and processes. Your engagements may encompass treasury centralization and maturity analysis, business process re-engineering for Treasury/AP/AR, and offering industry and market insights, including benchmarking diagnostics. Additionally, you will provide best practices, insights, and recommendations to support the evolution and scaling of treasury functions as companies expand organically or through mergers and acquisitions. Note: This role is not part of a sales or banking team Job Responsibilities * Understand and define the strategic trends in Treasury and Cash Management that impact the business services and insurance services industry. Apply market knowledge and expertise in engagements and dialogue with client base * Successfully lead and execute consulting engagements from kick-off and discovery to analysis and recommendations with ability to conduct deep dive analysis and solutioning based on client's needs and pain points * Create client-focused, customized, and bank-agnostic recommendations and solutions spanning internal processes and organizational design * Identify key needs of client's treasury operations and effectively message pain points / issues and quantify benefits of recommendations based on data provided / gathered from the client * Effectively communicate to CFOs, Treasurers, and senior leadership within the client organization to pitch, execute and present the results of a consulting engagement * Facilitate cross-functional coordination and communication with TS Sales, Bankers, product and international specialists, and other firm stakeholders to drive client solutioning and support * Create and promote (as a speaker at client and industry events) innovative and forward-thinking treasury content (not limited to articles and white papers) that strengthen the firm's publicly available thought leadership and collateral * Develop content that can be leveraged by multiple sales and banking teams to further dialogue with their clients, including but not limited to playbooks and conversation starters * Develop and deliver training to internal teams (sales, banking, middle office, consulting peers) on industry or treasury topics * Partner closely with team members and provide coaching and training to team analysts and associates building up team's talent pipeline * Collaborate with fellow consultants to deliver client engagements, new content, and other internal projects Required Qualifications, Capabilities and Skills * Requires a BA/BS degree * Requires 7+ years of progressive treasury experience in corporate treasury or treasury consulting with Expert-level knowledge of global Treasury and Cash Management including but not limited to AP and AR processes & daily cash processes * Outstanding ability to analyze problems, identify new insights, communicate effectively and confidently (both oral and written) actionable recommendations, mobilize internal networks and garner support from cross-functional partners * Strong project management skills; well-organized, structured approach; ability to achieve tight timelines on complex deliverables across teams * Team player with strong interpersonal leadership and influencing skills - ability to interact at all levels of the organization in a peer-like way to facilitate the negotiation of critical matters on behalf of the client - and always able to consider diverse perspectives to get the best outcome * Advanced/Strong Microsoft office skills needed, particularly EXCEL and POWERPOINT Preferred Qualifications, Capabilities and Skills * Experience working in a large corporate treasury or cash operations (AP/AR) team in a senior manager level or in treasury consulting at a principal / senior manager level within the business services and/or insurance services industry * Knowledge of J.P. Morgan Treasury Services products * Familiarity and recent user experience with Treasury Management Systems (TMS), Enterprise Resource Programs (ERP), and other technology solutions that support Treasury, AP and AR processes

Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology' and ‘Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Job Purposes As a Technology Services Consultant in the Technology business your main focus will be client value delivery in the form of Projects, Customer Support on technology related queries, and Technology Training. Receive and process customer inquiries of process simulation technology solutions, and support customers through specialized technical or scientific applications, keeping in line with our quality KPIs.. Will work within a community of engineers mentoring junior staff and working alongside SME in technology and consulting to develop expertise. Serve as bridge between sales, R&D, and customers, to maintain and strengthen the KBC / partnership relationships. Project Related: Execute technology projects from start to finish, including tasks like: Gather and analyze data. Depending on application, relevant crude assay characterization or fluid characterization and integration into the model Build and/or calibration of complex models Configure and implement process or energy simulation solutions at client sites or remotely, such as monitoring systems or cloud-based solutions. Integration of models and solutions Assist with project documentation creation as needed Management of small projects. Solution Development: Contribute to R&D tasks when needed (provide expert feedback, testing, among others) Assist with documentation and demo case development. Identify areas needing improvement, develop potential solutions. Sales and Marketing Support: Collaborate with Sales, team leader, and Commercial Services groups in proposal writing and project hrs. estimates. Provide support to KBC marketing events; represent Company at industry conferences, present papers Communicate with Sales of new opportunities discovered during interactions with customers. Responsibilities Technical Support - Provide software support for internal and external customers via email, phone and in person. Monitor customer tickets, identifying and resolving standard issues and escalating these to manager as appropriate. Assist with client sales visits to demonstrate technology features. Ensure customer needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales. Respond to customer escalations promptly and appropriately; requesting managerial approvals as needed. Product Information - Provide advanced product information and respond to complex customer questions about our portfolio of products. Facilitate Meetings with Customers - Set clear objectives for each customer meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. Customer Relationship Management - Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the Technology Solution. Identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Key Account Management - Client advocate for medium/large accounts - includes but not limited to proactive contact with customers, administrative tasks, etc. Work within established systems to develop solutions, generate new opportunities, and ensure all customer demands are met. Acts as client liaison and advises on technical aspects of work. Service-related Upselling - During service interactions, Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and communicate with Sales team. Technology Training - Deliver advanced technology training courses, as requested by customer, or as part of a project, based on level of expertise on particular technology. Will also be expected to create material as needed. Personal Capability Building - Build / maintain awareness of KBC's product lines. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. KBC Company Business - Actively support company Knowledge Management. Actively support company work process implementation and improvement. Position Requirements To include Skills, education & experience Behavioral Competencies: Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions. Skills: Customer-Focused Approach - Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers. Keeps customer at center of sale, Collaborates with customers, Elevates partner insights, Uses common terminology Initiates Compelling Sales Conversations - Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Provides context for conversations, Proposes mutually valuable agenda, Leverages pre-call prep for partnerships, Confirms client understanding, Leverages pre-call prep, Adds value through perspective Knows the Buying Influences - Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity. Identifies all buyers and their level of influence, Assesses each buyer's sense of urgency and readiness, Seeks to understand each buyer's desired business results and concerns, Assesses buyer feelings about the proposed solution, Secures a coach within the buyer organization to facilitate introductions and access, Leverages a strategic coach to support the partner relationship Manages Buyer Indifference - Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference. Acknolwedges indifference, Probes for relevance to proceed, Probes to understand indifference, Identifies new needs or opportunities Manages Resistance - Works without supervision and provides technical guidance when required to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance. Responds to client concerns, Seeks understanding before responding, Addresses objections, Follows up after resolution Understands Buying Influencer Needs - Works without supervision and provides technical guidance when required to quickly and accurately define the needs of the key buying influencers. Seeks to understand buyer needs, Determines the root of buyer needs, Uncovers buyer's goals, Seeks buyer need priorities, Assesses channel relationship needs and expectations Understands Customer Needs - Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context. Understands customer context, Uncovers customer Key Performance Indicators, Articulates customer objectives, Adds value to partnerships Understands Issues/Motivations - Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges. Adapts to changing goals/objectives, Maintains focus on win-win goal, Identifies key interests, Recognizes key negotiation points, Shares goals and recognizes value Builds Rapport - Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client's organization. Shows interest in buyer needs, Shows empathy with buyer's circumstances, Respects the client's time, Incorporates client's point of view, Provides relevant context, Confirms understanding, Reinforces professional capability In-Depth Questioning - Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Seeks to understand the client's situation, Explores client problems and solutions, Differentiates between complaining and a desire for action Maintains the Relationship - Works without supervision and provides technical guidance when required to continuously provide effective solutions and value to the client's organization. Monitors client value perception, Communicates successes and challenges, Makes measurable contributions Navigates Customer Challenges - Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Listens nondefensively to angry/upset customers, Defuses customer tension, Explains and addresses customer issues, Offers appropriate goodwill gestures, Keeps promises made to the customer, Prepares for commonly encountered customer challenges, Assists multiple customers simultaneously Questions Strategically - Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges. Probes to uncover dissatisfaction, Raises awareness of the client's problem, Probes to uncover and develop needs, Seeks alignment between needs and solutions Strengthens Customer Connections - Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Connects on a personal level, Demonstrates a willingness to help customers, Chooses customer-focused words and phrases, Acknowledges what the customer says, Affirms the customer's choices, Appreciates what the customer does, Assures the customer of the organization's commitment, Transitions a customer to another service provider, Avoids technical or industry-specific jargon Verbal Communication - Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Account/Client Management - Works without supervision and provides technical guidance when required on managing client accounts in a way that provides benefits both for the organization and its clients. Diagnoses Needs with Questions - Works without supervision and provides technical guidance when required to ask questions that encourage the client to talk openly about their key objectives and challenges. Asks open-ended questions, Encourages clients to speak freely, Uses golden silence, Allows responses to guide conversations Expands the Service - Works without supervision and provides technical guidance when required to grow the value of the account through cross-sell and up-sell opportunities. Prioritizes time effectively, Develops a long-term strategy, Identifies cross-sell/ up-sell business opportunities, Communicates product/service advances, Improves channel management Planning and Organizing - Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Pre-Call Preparation - Works without supervision and provides technical guidance when required to carefully prepare for client interactions using established frameworks. Identifies all buyers affecting the sale, Plans actions to mitigate uncertainty, Leverages strengths, Identifies missing information, Gains relevant commitment, Prepares compelling value propositions Strategic Planning and Analysis - Works without supervision and provides technical guidance when required to help the client prioritize their business objectives and challenges. Knows key client issues, Identifies issues affecting the sale, Mitigates uncertainties and roadblocks, Identifies client-specific differentiators, Connects solutions to client objectives, Understands the sales stages, Supports partnership goals, Positions partnerships for long-term relationship Understands the Buying Process - Works without supervision and provides technical guidance when required to align the client's sales process with their organization's sales process, including the key influencers/sales team members when appropriate. Understands customer processes, Manages customer/org team alignment, Manages customer/org process alignment, Determines partnership market perception Education: Bachelor's degree or Equivalent Level in Chemical / Process Engineering or related field General Experience: Experience enable job holder to deal with the majority of situations and to advise others Knowledge of refining processes with experience in modeling. Plant or refinery operational experience is a distinct advantage. Knowledge of process or energy simulation using commercial software. Familiarity with one or more additional KBC software products is a distinct advantage. Ability to work as a team member in complex technology areas. Ability to manage complex workload Experience working in a global organization and with different cultures is an advantage. Experience leading and or mentoring junior staff. Willingness to undertake international travel to visit clients. Highly motivated with a good work ethic. Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

We are seeking a remote Travel Advisor! As a Travel Advisor, you are responsible for, but not limited to, coordinating travel details, taking all client requests into consideration, researching the best vacation package, contacting your client to detail the quote, confirming the agreed-upon vacation package price, and entering in payment information. Arrange accommodation and travel services to clients including planning itineraries Confer with clients to determine destination, mode of transportation, apt travel dates, financial consideration, and accommodation required for travel Provide clients with area-specific travel information such as point of interest, restaurants, and special events Communicate international travel procedures such as passport, visa, and other requirements Imparts international travel information such as customs regulations and currency exchange rate Stay up to date on the latest travel restrictions Participate in ongoing company and vendor training 1099 Position/ Commission Based BENEFITS Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people-and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. And weʼre hiring passionate, professional and caring Financial Services Consultants who are ready to join our coalition of champions. This is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. But this is so much more than a call center job. As a Financial Services Consultant, you will impact the lives of thousands of participants each year, helping TIAA deliver its mission of providing guaranteed income for life. Beyond that, you will set your career on an exciting new path in the financial services industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely different career destinations including sales, learning, talent management and finance. Every TIAA associate receives the benefits they need to achieve the same financial security we work to provide our clients. From our industry-leading pension program and family support benefits to making it easy to perform your best wherever you work, our experience is designed to set associates up for success. You can even receive funding, coaching and support to pass FINRA Series 6 or 7 and 63 certification exams if you are not currently licensed or registered. Great Financial Services Consultants bring a wide range of experiences - there's no blueprint, although there are skills and qualities we look for: - Strong customer service mindset - Professionalism - reliable, possessing high quality standards, collaborative and team-oriented, respectful and inclusive, demonstrating strong attention to detail and able to work well in a structured operational environment - Able to communicate clearly and professionally verbally and in writing - Ability to prioritize multiple tasks and navigate multiple business systems - Demonstrate care, compassion, and empathy - A learner's mindset, being coachable and open to feedback - Performs well in a scheduled work environment - Banking, Call Center, Customer Service or Sales experience is helpful (though again, not required). While the Financial Services Consultant educates and provides services to participants, this job does not provide financial advice. Key Responsibilities and Duties Establishes rapport quickly with participants, setting them at ease and providing direction regarding financial transactions and long-term asset planning Understands participant needs and outlines appropriate solutions leveraging TIAA products and services, explaining viable options using clear and simple explanations. Answers participant questions by communicating financial plan details and providing further explanation when necessary. Executes transactions and service requests on behalf of participant. Maintains records of all participant interactions, including inquiries, complaints, and actions taken, as well as banking service transactions performed. Refers participant to business partners when appropriate to help participant achieved their desired outcome. Educational Requirements Associate's Degree or Equivalent Experience Preferred Work Experience No Experience Required FINRA Registrations SRC Indicator: Series 6 or 7; Series 63 Licenses and Certifications Life and Health Insurance License (Multi-state) - Multiple Issuers required within 120 Days Physical Requirements Physical Requirements: Sedentary Work Career Level 5IC Other Notes Hybrid office presence. Candidates with SIE may be eligible for a $1500 bonus. The Start Date will be September 15th , 2025. Hours of operation are Mon - Fri 7:00 am to 9:00 pm Central Time. Must be able to successfully complete employment screening, including a Credit Report background check. Interview will be in-person. TIAA offers competitive compensation for this role by continually assessing market data and reflecting that in our pay ranges. Financial Consultants are paid at a base pay rate determined by your relevant experience and market data associated with the position and hiring location. Our total compensation package includes an hourly rate plus an annual bonus with a target of 15% of your base pay and eligible earnings. The potential total compensation range for this position based on the target bonus rate is between $47,000 and $66,700 Related SkillsAdaptability, Collaboration, Communication, Conflict Management, Customer Engagement, Digital Savviness, Innovation, Inspires Others, Prioritizes Effectively, Resourcefulness Anticipated Posting End Date: 2025-07-31Base Pay Range: $19.11/hr - $36.83/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary. Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Read more about your rights and view government notices here. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here.

Service Advisor - TOP PAY We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including: Health Insurance Dental Insurance Life Insurance Paid Vacation Paid Sick Leave Paid Holidays Employee discount on vehicles Our Company Welcome to Lost Pines Toyota Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!

The Service Consultant is instrumental in maintaining the customer ownership retention cycle intact by facilitating personalized service, advocating for the customer and encouraging the purchase of dealer-approved products and services, and new vehicles as appropriate. Service Consultants will intake customer vehicles into the dealership's service department for needed maintenance and repairs by collaborating with them to identify operating concerns and then recording those concerns and other services accurately on the repair order. Throughout the service visit, the Service Consultant will keep the customer apprised of progress and any significant changes, like additional work needed or delays, until delivery is made and payment for services received. Additionally, Service Consultants follow-up with each customer the following day to gauge satisfaction with the overall visit and schedule any comeback visits quickly. Qualifications Education High school diploma or the equivalent. Licenses Driver's License Specialized One year of dealership service department work experience required or three years of other sales experience, or a combination of both. Other Ability to read and comprehend instructions and information. Professional personal appearance. Utilize professional language and excellent communication skills (telephone, email, text, voicemail, etc.). Ability to meet company's production and quality standards. Ability to converse in the Spanish language. Mathematical skills. Computer and software utilization skills. Good physical mobility. Ability to handle constant interruptions and remain focused. Be able to work varying schedules with extended hours in early morning, late evening and though lunch hour as required. Physical Requirements Surroundings Spend time indoors in air-conditioned areas and outdoors in the environment with varying weather conditions and moving about the shop and parking lot. Sitting On a regular basis Standing On a regular basis Walking On a regular basis Bending, twisting and/or stooping On a regular basis Kneeling and/or Squatting On a regular basis Lifting 10 lbs. to 25 lbs. infrequently Reaching and/or lifting overhead On a regular basis Climbing Stairs on occasion Repetitive hand/finger movement On a regular basis Grasping/grabbing with hands On a regular basis Pushing and Pulling On a regular basis Expectations General Expectations Devote himself/herself to insuring complete satisfaction to customers. Receive customers quickly with courtesy and efficiency, establishing good rapport and trust. Answer questions accurately and effectively. Determine customer concerns by asking questions and listening, then recording each of the complaints by line on the work order with supporting details that allow the technician to identify and correct the concern. On each visit, utilize the Multi-point Vehicle Inspection to position our dealership as the expert on vehicle maintenance and repair with each customer. Use available selling tools we provide to help identify and demonstrate these needs. Sell vehicle maintenance as per the manufacturer's recommended schedule, demonstrating the need for each item (time & mileage selling). Likewise, sell the jobs discovered in the MPVI with emphasis on performing the jobs on this visit. Record declined work and reason(s). Use service telephone skills and selling procedures to encourage calling customers to bring their vehicles to our shop for servicing. Be positive, downplay any situation when diagnosis has not been done, and offer your expertise in inspecting the vehicle with the customer to determine whether repairs are called for. To sell additional jobs, discuss the various payment methods available to customers, including their applying for credit with dealer approved outside lenders. Explain our service appointment system and work-flow through the shop so that an expected length of time for repairs can be established, as well as associated costs. All work must have the customer's authorization before work can begin. Understand our DMS and Customer Relationship Management system as it relates to customer records, scheduled activities and customer engagement. Verify and update customer information on each visit. Maintain the dealership's service follow-up system for "progress updating" and "after service visit" with each customer. A plan of contact must be discussed and agreed to between both parties during write-up, and all available methods of contact utilized with each customer (telephone, voicemail, text, email, etc.). Be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service. Apologize quickly and sincerely, first, then attempt to resolve concerns before involving management with routine issues. Consult with technicians and shop foreman to obtain information on needed maintenance and repairs. Keep support staff apprised of your work and vacation schedule, and time away from your office so that they can adjust the appointment system and advise customers appropriately in your absence. Work as a team with the service staff and other departmental staff members. Interact well with others and be a positive influence on employee morale. Do not diminish or degrade fellow employees, nor our products or services, especially with customers. If a failure occurs, it is really Tipotex Chevrolet that failed in the customer's eyes, so apologize for the organization and seek to redress the concern(s) quickly. Always work your scheduled shift and be punctual. Do not change your shift without management approval. Adhere to the company's notification policy on tardiness and absences. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Have strong organizational skills. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Participate in performance management and any training offered. Always complete manufacturer training on time for your role in the dealership. Understand the terminology of the business and keep abreast of technology changes in products and services. Read new and updated service bulletins daily and know the manufacturer's service policies and procedures for warranty and service agreements. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Attend company meetings as required and actively participate when appropriate. Understand and follow work rules and procedures. Have a good understanding of the Tipotex Playbook (handbook) and maintain access to the document for reference purposes. Uphold the company's non-disclosure and confidentiality policies and agreements. Job-Specific Expectations Produce accurate estimates for any repairs. Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Enter jobs into the dispatch system as appropriate. Prior to the start of a repair job, especially recalls, ascertain that we have the parts available. When parts must be ordered (special order requests or SOR's), provide customers with accurate estimates of part arrival. Actively work the SOR list to get parts installed. Help with diagnosing customer concerns correctly and accurately by describing them on the repair order and utilizing "concern verification" forms as appropriate. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Perform cashiering functions on service transactions. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders for warranty, customer paid, and internal repair. Each job must be detailed and have the 3C's (complain, cause and correction), all parts used in the repair and any sublet charges associated. As a repair order is a legal document, extreme care should be taken to insure each job is accurately recorded. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes, or additional work that is required. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Always set the customer's next appointment with their active participation in the appointment scheduler to include date, time and scope of work. Perform a quality control check on each customer vehicle to confirm maintenance services have been completed and the vehicle is free of stains, smudges and/or changes to settings (seats, radio, etc.) before notifying them of it being ready to pick up. When a customer vehicle is transferred or reassigned from one Service Consultant (or Body Shop Estimator) to another, the "new" consultant should contact the customer immediately to introduce themselves as the new point of contact and answer any questions they may have. Specifically, for transfers from the Body Shop, have their representative explain services they performed prior to delivery unless you can competently do this yourself and answer questions. Actively solicit CSI Survey responses and favorable social media posts from our customers.