Travel specialist job description

Travel & Expenses Specialist with English
Join multicultural team of one of the leading brands in medical technology sector! This is an excellent opportunity to work within international structure, for a global company that has a mission of helping people see brilliantly.

Travel & Expenses Specialist, you'll be in charge of your own cases of employee travel and business expenses ensuring that they are processed in accordance with the company policy and international regulations and regional guidelines.

Main responsibilities include:
Support direct manager with the operational tasks related to Travel & Expenses.Responsible to track and update country travel policy and support the market with expense report creation.Control Corporate card applications and follow up with employees with overdue account.Perform timely month end activities, such Accruals, Compliance Controls and Account Reconciliations.Train/ educate employees on how to report their expenses in Concur System.Support T&E team communicating with the country (translations required).Provide feedback and support to key stakeholders. (CFO's, Executive Assistants, frequently flyers, etc) Keep all local procedures updated through Work Instructions, for team backup, and T&E Decks for market self-service support.Perform daily activities according to SLA's and KPI's established.Support all employees queries daily through our ticketing tool, Focusing on critical/high impact tickets.As LPO (Local Process Owner), support and provide feedback to GPO's requests.

Successful candidate profile:
Proficiency in EnglishAnother European language is a plus Familiar with SSC structures and set up Professional and/or education finance & accounting background will be highly beneficial Quality and focus oriented Team player Strong customer focus, solution-oriented

What's on offer:
Opportunity to work on best in class Organization among Medical Devices/Equipment sector Opportunity to work in a high paced agile environment Work with people who are passionate of delivering outcomes and a culture of simplification and ownership Possibility to influence the design of the solution responding to business needs to enhance customer experience Collaboration and frequent direct interactions with business stakeholders Truly international environment and daily interactions with colleagues from all over the world Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, free Alcon products for you and your significant other Permanent employment contract, attractive base salary and annual bonus Flexible hours and remote work possibilities Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside

Apply to speak about this opportunity, we'll be happy to introduce you to the company and the great team!

The Travel Management Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual Charter& Commercial Air, Group bookings, Hotel stays, Ground transportation and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, cost effectiveness and timeliness.
KEY JOB FUNCTIONS
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Daily job duties will vary based on volumes in three key areas of the business: Groups, Charter Program & Travel Agency All job duties will be focused on giving superior customer service and ensuring all travel preferences are met and/or documented and advised Groups Work closely with our property and vendor representatives to secure commercial airline group block space for groups of 10 to 50 passengers Secure, quote, book space, deposit space, confirm the names, and ticket the reservation within the given timeframes. Heavy attention to detail by tracking, calendaring and providing the appropriate payments in a timely manner Charter Program Answers inbound telephone calls for Direct Mail and retail customers converting them into reservations for the Charter program. Other duties include but not limited to: Book inbound phone guests into SkyForce, the propriety booking engine used to secure guests onto our charter aircraft. Completing transfer of Charter reservation to on-property hotel systems while confirming data is complete & correct and all needs are met/requested in both systems Responds to and consistently meets the needs of guests Offers upgrades to player experience through upselling higher level services and opportunities Travel Agency Book customers through GDS and hotel systems through various inbound channels. With specific importance on but not limited to: Demonstrated knowledge of fare construction principles, exchange procedures and airline policies Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines Must be knowledgeable of all happenings on property and in market Politely gives consistent, timely and accurate information and finds answer when unsure Ensure proper alignment with all internal teams through proactive communication strategies Maintains confidentiality of sensitive information Other duties as assigned



EDUCATION and/or EXPERIENCE:


Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area


Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services GDS (Sabre preferred) or Airline software certifications strongly preferred



QUALIFICATIONS:


Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously. Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office. Excellent interpersonal, team building and problem solving skills required. Must have excellent customer service skills. Must present a well-groomed professional appearance. Must be available to work various shifts. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues.


WORK ENVIRONMENT
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Must be able to move in and around quickly on the casino floor. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, and balance. Must be able to stand and walk for long periods. Must be able to respond to visual and oral cues. Must be able to tolerate area containing secondary smoke. Able to handle more than one function at a time by being well organized and pay attention to details. Must have manual dexterity to operate the computer and necessary office equipment.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The Travel Management Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual Charter & Commercial Air, Group bookings, Hotel stays, Ground transportation and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, cost effectiveness and timeliness.

• Demonstrates an understanding of basic US Government travel policy.
• Demonstrates a strong grasp of Travel Processing Systems & Solution
• Demonstrates a deep understanding of the Federal Travel Regulations.
• Ability to write memos, waivers, and other written communication clearly and with minimal grammatical mistakes.
• Is able to work in a fast-paced environment and meet tight deadlines
• Stays abreast of all relevant USG, State Department , and USAID travel guidance and policies.

Experience: 3-5 years of office experience and relevant experience.

Required Skills:

• Position requires the ability to work in high pressure situations occasionally exceeding normal business hours.
• Must have strong verbal and written communication skills as well as the ability to work independently or in a team environment.
• Proficient in Excel and other MS Office programs.
• Excellent critical thinking and organizational skills
• Ability to multi-task in fast paced environment.
• Detail-oriented.

In order to ensure the health and safety of PMCG's employees and families, all employees are required to receive vaccinations as determined by the President’s Executive Order No. 14042, Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, issued on September 9, 2021 and the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors, which require COVID-19 vaccinations for all PMCG employees regardless of work location unless a medical or religious accommodation is granted by PMCG. PMCG requires all newly hired employees to be fully vaccinated (meaning two weeks after the employee receives the Johnson & Johnson single-dose vaccine or the second dose of the Pfizer/Moderna vaccines) or have an approved medical or religious accommodation by December 8, 2021 or by their start date if it is after December 8th, 2021.

PM Consulting Group provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status.