What does a treatment coordinator do?
A Treatment Coordinator is responsible for assisting the doctors and other medical professionals in performing treatment procedures and administering medications for the patients. Treatment Coordinators manage administrative duties, such as scheduling medical appointments, discussing the treatment plans to the patients, updating medical information on the database, and processing payments for the medical procedures. They also coordinate with the insurance agencies to verify the patients' eligibility and information and file documents as necessary. A Treatment Coordinator must have excellent communication and organizational skills, especially in maintaining databases and ensuring that all medical forms are organized and safely stored.
Treatment coordinator responsibilities
Here are examples of responsibilities from real treatment coordinator resumes:
- Supervise and manage festival hospitality for VIP suites, catering spaces, and award presentations.
- Facilitate billing with regards to HMO's, PPO's, manage care, and worker's compensation.
- Manage patient confidentiality in relation to HIPAA when sending information to refer offices.
- Demonstrate clinical competency and compassion in providing care, using technology, administering medications, performing procedures and managing emergencies.
- Visit patient rooms daily to evaluate for cleanliness, comfort, technical issues and food service.
- Complete all HMO and Medicaid/care management, documentation and contact.
- Process billing information for patients using proprietary software (EagleSoft).
- Staff employee on assignments and screen candidate profiles in the healthcare field.
- Maintain record store securely and handle in compliance with HIPAA privacy and security regulations.
- Present options of donation to the legal next of kin with compassion and care.
- Round with the medical team in the ICU each day and make therapeutic drug recommendations.
- Work emergency department critical care, intensive care unit (ICU), and general floors.
- Participate in HB team meetings, dry run simulations, epic escalation calls and command center support.
- Create a visual display for the tent for the evening's party with VIP clients and sponsors.
- Greet and seat customers, help servers when need, maintain cleanliness of bathrooms and restaurants, cashier.
Treatment coordinator skills and personality traits
We calculated that 36% of Treatment Coordinators are proficient in Patients, Customer Service, and Financial Arrangements. They’re also known for soft skills such as Listening skills, Speaking skills, and Leadership skills.
We break down the percentage of Treatment Coordinators that have these skills listed on their resume here:
- Patients, 36%
Provided care coordination, benefit verification and re-certification of all patients admitted to the Outpatient and Day Treatment Programs.
- Customer Service, 7%
Developed and implemented several forms, waivers and procedures ensuring order accuracy and swift product repair achieving five-star customer service experience.
- Financial Arrangements, 6%
Presented financial options and determined financial arrangements to facilitate treatment start.
- Treatment Options, 5%
Provided clinical consultation for identifying treatment options for behavioral health, substance abuse and clinically complex cases.
- Mental Health, 4%
Provided psycho-education for patients and families educating them on mental health disorders and symptoms including anxiety and depression.
- Social Work, 4%
Supervised social work interns on the inpatient behavioral health unit including providing feedback and evaluation of progress towards educational goals.
Most treatment coordinators use their skills in "patients," "customer service," and "financial arrangements" to do their jobs. You can find more detail on essential treatment coordinator responsibilities here:
Listening skills. The most essential soft skill for a treatment coordinator to carry out their responsibilities is listening skills. This skill is important for the role because "recreational therapists must pay attention to patients’ concerns in order to determine an appropriate course of treatment." Additionally, a treatment coordinator resume shows how their duties depend on listening skills: "communicated effectively with patient the financial options including dental insurance coverage and co-payments. "
Leadership skills. treatment coordinators are also known for leadership skills, which are critical to their duties. You can see how this skill relates to treatment coordinator responsibilities, because "recreational therapists must be engaging and able to motivate patients to participate in a variety of therapeutic activities." A treatment coordinator resume example shows how leadership skills is used in the workplace: "manage inpatient treatment program supervise 10+ staff participate in leadership team, quality assurance team, clinical team"
Compassion. A big part of what treatment coordinators do relies on "compassion." You can see how essential it is to treatment coordinator responsibilities because "recreational therapists may deal with people who are in pain, so they should be empathetic when providing support to patients and their families." Here's an example of how this skill is used from a resume that represents typical treatment coordinator tasks: "performed customer service functions while providing compassionate and confidential patient care. "
The three companies that hire the most treatment coordinators are:
- Jefferson Dental & Orthodontics54 treatment coordinators jobs
- Gentle Dental41 treatment coordinators jobs
- MB215 treatment coordinators jobs
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Compare different treatment coordinators
Treatment coordinator vs. Activity specialist
An activity specialist is responsible for organizing events and planning activity outline for a social institution or a group of people. Activity specialists identify the activity requirements and goals, coordinate with suppliers and vendors for resources, and calculate costs and expenses within the budget limitations. They also finalize the participants' lists and pick the best grounds to set up an activity, ensuring the safety and security of the guests. An activity specialist must have excellent communication and organizational skills, especially in writing reports and creating clear expectations to discuss with the management.
There are some key differences in the responsibilities of each position. For example, treatment coordinator responsibilities require skills like "customer service," "financial arrangements," "treatment options," and "mental health." Meanwhile a typical activity specialist has skills in areas such as "good communication," "adaptive," "mediation," and "role model." This difference in skills reveals the differences in what each career does.
Activity specialists tend to make the most money working in the education industry, where they earn an average salary of $33,838. In contrast, treatment coordinators make the biggest average salary, $42,993, in the non profits industry.The education levels that activity specialists earn slightly differ from treatment coordinators. In particular, activity specialists are 9.9% less likely to graduate with a Master's Degree than a treatment coordinator. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Treatment coordinator vs. Director of therapeutic activities
An Activity Therapist specializes in organizing set activities for patients in hospitals or those undergoing therapy. Recreational activities are essential for uplifting patients' moods and recuperating mentality from the stresses involved with medication and hospitalization. An activity therapist outlines a list of activities customized for the types of patients that will join the activity. Activity Therapists coordinate with other physicians, therapists, and psychologists to better develop activities that benefit everyone.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that treatment coordinator responsibilities requires skills like "patients," "customer service," "financial arrangements," and "treatment options." But a director of therapeutic activities might use other skills in their typical duties, such as, "music therapy," "group sessions," "mds," and "art therapy."
In general, directors of therapeutic activities achieve higher levels of education than treatment coordinators. They're 10.2% more likely to obtain a Master's Degree while being 0.7% less likely to earn a Doctoral Degree.Treatment coordinator vs. Activity therapist
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a treatment coordinator is likely to be skilled in "customer service," "financial arrangements," "treatment options," and "oral surgery," while a typical activity therapist is skilled in "rehabilitation," "treatment programs," "cpr," and "recreational therapy."
Most activity therapists achieve a similar degree level compared to treatment coordinators. For example, they're 2.5% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Treatment coordinator vs. Rehabilitation therapist
Even though a few skill sets overlap between treatment coordinators and rehabilitation therapists, there are some differences that are important to note. For one, a treatment coordinator might have more use for skills like "customer service," "financial arrangements," "treatment options," and "oral surgery." Meanwhile, some responsibilities of rehabilitation therapists require skills like "rehabilitation," "physical therapy," "art therapy," and "adaptive. "
In general, rehabilitation therapists earn the most working in the health care industry, with an average salary of $58,523. The highest-paying industry for a treatment coordinator is the non profits industry.In general, rehabilitation therapists hold higher degree levels compared to treatment coordinators. Rehabilitation therapists are 5.9% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Types of treatment coordinator
Updated January 8, 2025
