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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Northborough, MA | $46,295 | $22.26 |
| 2 | Albany, NY | $44,281 | $21.29 |
| 3 | Saint Louis Park, MN | $38,494 | $18.51 |
| 4 | Torrance, CA | $37,383 | $17.97 |
| 5 | Schaumburg, IL | $36,467 | $17.53 |
| 6 | Louisville, CO | $34,997 | $16.83 |
| 7 | Mount Juliet, TN | $33,804 | $16.25 |
| 8 | Fort Wayne, IN | $33,430 | $16.07 |
| 9 | Northville, MI | $33,052 | $15.89 |
| 10 | Dayton, OH | $32,329 | $15.54 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Head Customer Service Representative | $146,553 | $70 | - |
| 2 | Customer Service Director | $142,297 | $68 | - |
| 3 | Customer Service Senior Manager | $118,586 | $57 | - |
| 4 | Customer Service Expert | $112,707 | $54 | - |
| 5 | Customer Leader | $98,282 | $47 | - |
| 6 | Customer Service Senior Engineer | $90,495 | $44 | - |
| 7 | Team Leader | $84,288 | $41 | - |
| 8 | Customer Service Senior Associate | $83,370 | $40 | - |
| 9 | Customer Support Manager | $79,231 | $38 | - |
| 10 | Service Manager | $79,214 | $38 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Tyco Electronics Corporation | $49,272 | $24 | - |
| 2 | Bretford | $42,227 | $20 | - |
| 3 | Master Industries | $40,947 | $20 | - |
| 4 | Perfecseal, Inc | $40,869 | $20 | - |
| 5 | Robertshaw | $40,564 | $20 | - |
| 6 | APSM Systems | $39,468 | $19 | - |
| 7 | Danfoss | $39,095 | $19 | - |
| 8 | Astra Products | $38,812 | $19 | - |
| 9 | OILES America | $37,249 | $18 | - |
| 10 | BriskHeat | $36,894 | $18 | - |
| 11 | C&D Technologies | $36,731 | $18 | - |
| 12 | Multek | $36,272 | $17 | - |
| 13 | Saint-Gobain | $36,237 | $17 | 7 |
| 14 | Therm-x | $35,769 | $17 | - |
| 15 | Rjr Polymers, Inc. | $35,711 | $17 | - |
| 16 | Entegris | $35,205 | $17 | - |
| 17 | Smalley Steel Ring Co. | $34,612 | $17 | 2 |
| 18 | Rain Bird | $34,348 | $17 | 1 |
| 19 | Scovill Fasteners | $34,291 | $16 | - |
| 20 | Kimball Electronics | $33,585 | $16 | 1 |