TRG - The Resource Group jobs

Required Skill Set Netezza (DB) Development and Support Experience, Cognos/Actuate (Reporting tools) Development and Support Experience, Good knowledge of Unix Shell Scripting and PL/SQL, Informatica Working Experience SNResponsibility of / Expectations from the Role 1. Experience: 7-9 years full systems life cycle experience. Deep technical knowledge. 2. Subject matter expertise in areas: Reservations (Transactions), Web Analytics (Ecommerce transactions), and Sales (Account Tracking, Travel Agent Commissions transactions). 3. Experience of working directly with the business leads especially in the area of minor enhancements or data issue resolution. 4. Experience of supporting multiple technologies in the MRDW framework. 5. Participates/leads requirements gathering 6. Develops and manages respective aspects of a project plan with minimal assistance, including schedules, deliverables, and appropriate metrics. 7. Plans and coordinates complex implementation overseeing quality control of systems functional design, usability, functionality, and implementation. 8. Coordinates with quality assurance, shares services, and vendor relations teams 9. May manage consulting resources 10. Provides consultation for routine and complex systems development 11. Makes short term plans for the team to effectively utilize resources 12. Manages customer satisfaction process taking accountability for addressing concerns 13. Provides accurate estimates of work efforts 14. Functions as a technical resource for other team members 15. Trains and/or mentors other team members, and peers as appropriate 16. Excellent problem solving and analysis skills. 17. Excellent written and verbal communication skills. 18. Excellent presentation skills. 19. Excellent interpersonal skills. Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. Thoroughly and completely documenting all customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. Responding to and resolving internal and external complex customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to all client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the success of the organization. Other duties as assigned. Qualifications Some things we consider critical for this role: High School Diploma or Equivalent 2 years experience in a high volume customer service environment Experience in healthcare or related industry experience preferred Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of Microsoft Office applications Strong organizational skills and attention to detail Ability to work independently and with a team Ability to learn quickly and adapt to a fast pace production environment Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service levels Attend additional training as requested/deemed necessary Preferred: Medical/Dental terminology knowledge experience Medicare/Medicaid knowledge Claims/Billing and coding experience Ibex Benefits: Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan Paid Time Off Paid T-Mobile cell service $500.00 Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Bilingual Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Meet sales objectives as defined** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

**Category :** **Information Technology** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.** **This position is 100% work at home.** **Your Responsibilities** + **Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.** + **Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.** + **Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.** + **Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.** + **Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.** + **Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.** + **Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.** + **Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.** **Qualifications** + **Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.** + **Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.** + **Demonstrated ability to design and present complex technical solutions clearly and compellingly.** + **Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.** + **Solid understanding of ITIL frameworks and ITSM best practices.** + **Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.** + **Strong problem-solving skills and a client-first mindset.** + **Focus on continual training on new ServiceNow technologies to keep skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud-based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.** + **Experience with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)** + **Experience working with monitoring tools and strategies related to ITOM.** + **Project management experience or certification (e.g., PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow Certified Application Developer (CAD)** + **ITIL Foundation Certification (v3 or v4)** + **ServiceNow Certified Implementation Specialist - ITSM** + **ServiceNow Certified Implementation Specialist - CSM** + **ServiceNow Certified Implementation Specialist - ITOM** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

**Category :** **Client Operations** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as** **liaison** **between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.** **This position is 100%** **work** **at home.** **Must be** **located** **within the US and eligible to work in the US without sponsorship.** **Your Responsibilities** + **P** **roject management including team leadership** + **Compile specifications,** **requirements** **and other program specific documentation from the client** + **Write creative copy for interactive voice response scripts** + **Track and manage scope,** **schedule** **and costs for project implementation** + **Manage tasks and deliverables from client to technical resources** + **Review both new and existing IVR programs for script to system accuracy and effective sales approach** + **Analyze client reports and make suggestions to** **optimize** **scripts and/or offers** + **Identify** **potential application and process improvements** + **Provide excellent customer service to internal and external clients** + **Prepare monthly billing documentation** + **Prepare documentation for client business reviews** + **Develop monthly revenue projections for each client** + **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management** + **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately** **Qualifications** + **Must be at least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of** **intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)** + **Overnight travel approximately four times per year** + **Excellent attendance history is** **required** + **Must pass mandatory background checks which may include pre-screenings, illegal drug** **tests** **and credit check** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

We are seeking a highly skilled and detail-oriented Compliance & Incident Management Lead to independently manage on-site compliance processes, incident governance, and frontline stakeholder coordination for the US geography. This role acts as the primary on-site representative for the Compliance & Incident Management function and is responsible for handling complex cases, conducting initial investigations, ensuring proper documentation, and partnering closely with client HR, Legal, and operations teams. The role will take full ownership of compliance workflows, hotline case management, I-9/E-Verify escalations, and policy administration. This role requires strong judgment, exceptional accuracy, and the ability to navigate sensitive employee-related issues with professionalism and confidentiality. This position is based on-site in the US, collaborating daily with Compliance teams, HR operations, legal partners, and Chennai offshore teams. Responsibilities: * Take ownership of compliance processes and end-to-end incident response activities, including initial investigation, fact finding, documentation, and timely escalation. * Serve as the first point of contact for sensitive compliance matters raised on-site by HR, Store Managers, or Operations leaders. * Hotline Case Management - monitor and manage all incoming hotline reports; log each case into the case management tool with complete details (date, reporter info, summary of concern). * Ensure proper categorization, confidentiality, documentation, and timeline tracking of each case. Audit & Transaction Review * Review and audit transactions processed by offshore teams to ensure compliance with US regulatory requirements and client policies. * Identify gaps or deviations and coordinate corrective actions with offshore leadership. * I-9 & E-Verify Compliance * Fix I-9 issues and support store teams with E-Verify case management, exception handling, and troubleshooting. * Respond to Form I-9 and E-Verify audits at the State and Federal level, ensuring all documentation is timely and audit-ready. Escalation & Case Resolution * Ensure timely escalation of high-risk issues to client HR, ER, or Legal teams. * Respond to Tier 1 and Tier 2 compliance queries and provide accurate guidance aligned to federal and state guidelines. Policy Governance & Communication * Manage updates to HR policies, compliance SOPs, and communication materials. * Conduct on-site awareness or information sessions with store teams as required. Stakeholder Collaboration * Collaborate closely with US HR teams, Legal, Operations, and offshore support teams to ensure accuracy, efficiency, and timely resolution of issues. * Act as the on-site liaison for compliance quality reviews and governance discussions. Qualifications * 2-3 years of hands-on experience managing US Compliance & Incident Management processes (mandatory). * Experience handling I-9/E-Verify, hotline case management, incident investigation, or policy governance. Technical Skills * Working knowledge of HRIS, case management tools, and compliance auditing. * Strong understanding of US labor laws, I-9 regulations, E-Verify requirements, and compliance documentation standards. Education * Bachelor's degree in HR, Business Administration, Legal Studies, or a related field. Competencies * Strong investigative ability and documentation accuracy. * High integrity, confidentiality, and sound judgment when handling sensitive cases. * Exceptional attention to detail and audit discipline. * Strong stakeholder management and client-facing communication skills. * Ability to manage multiple cases simultaneously with urgency and precision. * Proactive, solutions-oriented, and able to work independently in an onsite environment. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** + **Ability to work remotely in a virtual team environment** + **6 months Customer service experience preferred** + **Over 18 years of age** + **Ability to type 25 wpm** + **High School Graduate or GED** + **Comfort with desktop computer system** + **Proven oral & written communication skills** + **Logical problem-solving skills** + **Ability to navigate Windows operating systems** + **Organization and work prioritization skills** **Work from Home Requirements:** + **Internet Connection Requirements:** + **Minimum subscribed download rate equal or exceeds 12.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 3.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **Tp and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Your Responsibilities** **As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all inbound and outbound customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding** + **Appropriately communicate with customers, exercising retention efforts if needed** + **Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan** + **Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

**Category :** **Marketing** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **We're** **seeking a dynamic Integrated Account-Based Marketing (ABM) Manager to lead and execute targeted, multichannel campaigns that drive pipeline growth and revenue for our IT Services line of business. Reporting to the Director of Integrated Marketing, you will m** **anage** **1:1,** **1:Few** **, and** **1:Many** **ABM campaigns, collaborating cross-functionally with Sales, SDRs, and other Marketing teams. This role is pivotal in driving personalized, targeted engagement across our key accounts around our IT Services such as Cloud Services, Intelligent Automation, Security Services, and Data Services. The ideal candidate will have hands-on experience and** **proficiency** **managing marketing programs with Marketo,** **Demandbase** **, LinkedIn, and Salesforce (SFDC). S/he will have practical knowledge of multichannel ABM campaigns and** **proficiency** **with gifting platforms. Your ability to develop creative, data-driven strategies will help us deepen relationships with high-value accounts and** **optimize** **the buyer journey.** **This position is 100%** **work** **at home** **. While this position will be working from home, this candidate must be** **located** **within the US and be eligible to work in the US** **without sponsorship** **.** **Your Responsibilities** + **ABM Strategy & Execution: Develop personalized 1:1 campaigns and scalable** **1:Few** **programs to engage target accounts and buying committees.** + **Collaboration: Partner with Sales, SDRs, and Client Success to** **align on** **account plans and marketing priorities, ensuring cohesive go-to-market strategies.** + **Campaign Management:** **Utilize** **multi-channel approaches, including paid media, social selling, events, email, and tailored and custom content, to drive pipeline and revenue growth and market share.** + **Data & Optimization: Leverage tools like Salesforce,** **Demandbase** **, LinkedIn, and Marketo to track engagement,** **optimize** **campaigns, and deliver performance reporting.** + **Content Creation: Develop engaging, account-specific materials, including videos and personalized templates, to support campaigns.** + **Training & Enablement: Educate field teams on ABM tactics and follow-up strategies to ensure seamless execution.** **Qualifications** + **7 years in B2B marketing for IT Services with 3+ years in ABM roles.** + **Expertise** **in marketing tools such as Marketo,** **Demandbase** **, LinkedIn, and Salesforce.** + **Proven ability to deliver high-ROI campaigns in a fast-paced environment.** + **Strong project management, analytical, and communication skills.** + **Please expect reasonable travel for this position - approximately a few times annually but based on the needs of the business** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

Sutherland is looking for a skilled General Ledger Accountant to join one of our growing retail programs working out of our client site in Chesapeake, VA. A General Ledger Accountant will be responsible for ensuring that all financial data from stores, inventory systems, POS systems, AP/AR, and payroll flows accurately into the general ledger, enabling correct financial reporting. Responsibilities: * Monthly & Daily General Ledger Maintenance * Inventory Accounting & COGS Adjustments * Bank & Cash Reconciliation * AP & AR Subledger Reconciliation * Fixed Assets Accounting * Accruals & Prepayments * Financial Closing & Reporting * Internal Controls & Compliance Qualifications Our most successful candidates will have: * 5-8+ years of experience as a General Ledger Accountant * Lawson ERP knowledge/experience * Accounting experience supporting the retail industry will be a major plus * A customer-oriented attitude, handling first level of communications and issues * Capacity to efficiently manage time and keep track of multiple schedules, * Excellent verbal and written communication skills * Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland is looking for a skilled Accounts Payable Analyst/Specialist to support one of our growing retail programs within the client site in Chesapeake, VA. Reporting, insights, and optimization. As an AP Analyst/Specialist you'll get to: * Analyze AP trends (aging, early-pay discounts, late fees) * Create dashboards and monitor KPIs * Identify process bottlenecks & optimize the same * Support audits with data * Produce reports, data insights Example Metrics: * AP aging dashboard * Days Payable Outstanding (DPO) * Early payment discount utilization * Vendor performance metrics/KPIs * Approval cycle times * SLA adherence (invoice-to-pay times) * Ensure compliance with internal controls Qualifications * 5+ years of Accounts Payable experience in an AP Analyst or AP Supervisor role * Lawson ERP knowledge/experience will be a major plus * Customer-oriented attitude in handling first level of communications and issues * Capacity to efficiently manage time and keep track of multiple schedules * Excellent verbal and written communication skills * Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Your potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. \#experience TTEC **What You'll Do** Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. **During a Typical Day, You'll** + Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. + Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported + Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc + Conduct regression testing and UATs + Conduct project and initiatives assigned to ISU Provisioning + Conduct internal trainings **What You Bring to the Role** + Bachelor's/College Degree, Computer Science/Information Technology or equivalent. + Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. + Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. + Experience on a BPO company + Work as part of a regional team across multiple countries, cultures and time-zones + Applicants must be willing to work on shifting schedules including weekends and holidays **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit *********************** for more information. **Compensation** The anticipated range is $23.17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **About TTEC** TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Associate Administrator Systems Administration_ **Location:** _TX-Austin_ **Requisition ID:** _048L0_

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll + Achieve training completion goals + Manage day-to-day operations, processes, and reporting + Improve the key success metrics associated with training goals + Deliver excellent employee experiences + Develop, coach, support, and evaluate the team to help them reach for amazing + Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role + Experience in training and/or adult learning programs + Nurturing an inclusive learning environment + Encouraging and engaging coaching skills + Data analysis and reporting skills + Customer and employee focused mindset + Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits + The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. + Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit ************************************************ for more information A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Seasonal Healthcare Licensed Training Supervisor_ **Location:** _TX-Austin_ **Requisition ID:** _043L8_

Sutherland is seeking a Payroll Specialist based on-site at our client location in Chesapeake, Virginia, serving as the primary interface between HR Shared Services, client leadership, and operational teams. * This role demands deep expertise in US payroll operations, strong problem-solving capability, and an exceptional ability to manage on-site discussions, drive operational alignment, and ensure seamless coordination across multiple stakeholder groups. * You will act as the payroll SME and governance lead, overseeing end-to-end payroll accuracy, compliance, and risk mitigation while providing strategic input on process improvements and executive-level escalations. * This is a work-from-office, on-site role with high visibility across HR, Finance, Tax, and Executive teams. * On-Site Stakeholder Engagement & Governance * Represent HRSS at the client location and lead in-person discussions with HR, Finance, and business leaders. * Ensure continuous coordination across all stakeholders, enabling smooth day-to-day payroll operations and issue resolution. * Act as a trusted advisor to client leadership during reviews, audits, and sensitive payroll conversations. * Payroll Processing & Compliance * Own Build-to-Gross input reconciliation and Gross-to-Net validation for all payroll cycles. * Manage complex payroll scenarios including executive compensation, stock payouts, garnishments, severance, multi-state taxation, and retro adjustments. * Ensure adherence to SOX, IRS, federal, and state payroll regulations, maintaining audit readiness at all times. * Review and validate benefit-related and retirement-related payroll inputs. * Operational Excellence & Issue Management * Handle high-priority payroll escalations, discrepancies, data issues, and executive queries with urgency and accuracy. * Support response management for Tier-0 and Tier-1 payroll queries. * Drive continuous improvement, automation, and workflow optimization within payroll operations. * Perform payroll tax data validation and partner with tax teams for accurate and timely filings. Systems & Process Optimization * Ensure optimal usage and configuration of Workday, ADP, and Kronos systems. * Support system testing, enhancements, and compliance updates aligned with regulatory changes. * Partner with cross-functional teams to streamline payroll tools, reporting, and quality checks. Qualifications * 3-6 years of progressive US payroll experience, including exposure to complex and executive-level payroll scenarios. * Certified Payroll Professional (CPP) strongly preferred; APA or other relevant certifications are a plus. * Expertise in Workday, ADP, Kronos, including reporting and system configuration. * Bachelor's degree in Accounting, Finance, HR, or related discipline; Master's preferred. * Strong understanding of US tax laws, payroll regulations, audits, and compliance frameworks. * Demonstrated experience in vendor coordination and cross-functional stakeholder management. Core Competencies * Exceptional executive communication, stakeholder alignment, and on-site client engagement. * Deep knowledge of US payroll tax governance, compliance, and risk mitigation. * Strong decision-making with a commitment to accuracy, timeliness, and data integrity. * Advanced analytical skills; proficiency in Excel, Power BI, Tableau, or other reporting tools. * Proven ability to lead process improvements, automation initiatives, and transformation activities. * High level of discretion in managing confidential and sensitive payroll data. * Ability to operate within a global, matrixed environment with shifting priorities. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Your potential has a place here with TTEC's award-winning employment experience. As a Litigation Support Specialist working hybrid across Virginia Beach and Chesapeake, VA, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position requires that you reside within 50 miles of Virginia Beach and Chesapeake, VA. What You'll be Doing Do you have a passion for law, public speaking, and ensuring compliance? Whether it's preparing cases, negotiating settlements, or representing the organization in court, you'll be the difference between operational efficiency and excellence. During a Typical Day, You'll * Oversee the full legal lifecycle of toll violation cases from summons issuance to post-trial motions. * Prepare cases daily and appear in person for weekly court sessions across multiple jurisdictions. * Review court dockets and internal systems to research case histories and identify repeat offenders. * Engage directly with defendants via phone, email, and in person to clarify charges, negotiate settlements, and guide pre-trial options. * Represent in General District and Circuit Courts as custodian of records and testifying witness. * Coordinate with Commonwealth Attorneys and private counsel for appeals or complex litigation. * Maintain detailed records of court outcomes and ensure compliance with reporting requirements. What You Bring to the Role * College degree or equivalent experience (legal studies preferred but not required). * At least 6 months of experience in a legal field. * Strong public speaking skills and ability to navigate sensitive conversations. * Excellent written and verbal communication skills. * Ability to manage multiple caseloads and deadlines across jurisdictions. * Proficiency with computer systems and legal documentation. * Must be comfortable with hybrid work (remote admin tasks and in-person court appearances). What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage starting at $25.50 per hour * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You'll report to the Training Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You'll + Inspire and motivate learners to reach for amazing + Mentor and coach new hires within client training goals and time frames + Bring your interest in helping others to start their career journeys successfully + Deliver high-quality client product training + Have an active Resident State Health Insurance License What You Bring to the Role + High school diploma or equivalent + 6 months or more in training and adult learning or call center experience + Team building and nurturing an inclusive learning environment + Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks + Computer experience with MS Office, customer relationship management applications, and learning management systems. Compensation and Benefits + The anticipated range for individuals expressing interest in this position is $19-$21/hr. + Visit ************************************************ for more information. What You Can Expect + Supportive of your career and professional development + An inclusive culture and community-minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Seasonal Licensed Healthcare Trainer_ **Location:** _TX-Austin_ **Requisition ID:** _043US_

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **This position will be based on-site at our Richmond, Virigina location.** **Your Responsibilities** **As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **Possess an active home state Property & Casualty Insurance License.** + **High School Diploma or equivalent.** + **Minimum of 1 year of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

Technical/Functional Skills • Expert at web content management systems: Apache CQ5 • Create templates and other components for CQ5 and related applications. • Conduct designing sessions with development teams at low level projects. • Assist in functioning of CQ5 solutions by documentation and validation procedures of non-functional requirements. • Developed IT frameworks and productivity accelerators along with team of architects. • Provided quality IT solutions by understanding client, business and technological objectives. • Delivered CQ5 projects and relevant modules by mentoring and leading offshore teams. Generic Managerial Skills • Excellent communication skills and flexibility for on-call to facilitate discussions with offshore team and business. • Strong Team managements skills • Rapid Sprint/deliverable planning abilities • Ability to prioritize and work on multiple tasks simultaneously • Strong analysis skills are required. • Ability to multi-task, prioritize and execute on assigned deliverables • Ability to quickly learn new systems and business processes • Ability to seamless integrate work with third party library/web service owners Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

**Category :** **Marketing** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **We're** **seeking a dynamic Integrated Account-Based Marketing (ABM) Manager to lead and execute targeted, multichannel campaigns that drive pipeline growth and revenue for our IT Services line of business. Reporting to the Director of Integrated Marketing, you will m** **anage** **1:1,** **1:Few** **, and** **1:Many** **ABM campaigns, collaborating cross-functionally with Sales, SDRs, and other Marketing teams. This role is pivotal in driving personalized, targeted engagement across our key accounts around our IT Services such as Cloud Services, Intelligent Automation, Security Services, and Data Services. The ideal candidate will have hands-on experience and** **proficiency** **managing marketing programs with Marketo,** **Demandbase** **, LinkedIn, and Salesforce (SFDC). S/he will have practical knowledge of multichannel ABM campaigns and** **proficiency** **with gifting platforms. Your ability to develop creative, data-driven strategies will help us deepen relationships with high-value accounts and** **optimize** **the buyer journey.** **This position is 100%** **work** **at home** **. While this position will be working from home, this candidate must be** **located** **within the US and be eligible to work in the US** **without sponsorship** **.** **Your Responsibilities** + **ABM Strategy & Execution: Develop personalized 1:1 campaigns and scalable** **1:Few** **programs to engage target accounts and buying committees.** + **Collaboration: Partner with Sales, SDRs, and Client Success to** **align on** **account plans and marketing priorities, ensuring cohesive go-to-market strategies.** + **Campaign Management:** **Utilize** **multi-channel approaches, including paid media, social selling, events, email, and tailored and custom content, to drive pipeline and revenue growth and market share.** + **Data & Optimization: Leverage tools like Salesforce,** **Demandbase** **, LinkedIn, and Marketo to track engagement,** **optimize** **campaigns, and deliver performance reporting.** + **Content Creation: Develop engaging, account-specific materials, including videos and personalized templates, to support campaigns.** + **Training & Enablement: Educate field teams on ABM tactics and follow-up strategies to ensure seamless execution.** **Qualifications** + **7 years in B2B marketing for IT Services with 3+ years in ABM roles.** + **Expertise** **in marketing tools such as Marketo,** **Demandbase** **, LinkedIn, and Salesforce.** + **Proven ability to deliver high-ROI campaigns in a fast-paced environment.** + **Strong project management, analytical, and communication skills.** + **Please expect reasonable travel for this position - approximately a few times annually but based on the needs of the business** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**