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Customer Care Representative jobs at Tri Pointe Group - 385 jobs

  • Customer Service Coordinator

    Simplex Group 3.3company rating

    Rancho Cucamonga, CA jobs

    Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”. We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group. Responsibilities: Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience Respond promptly to customer inquiries in a professional and courteous manner Resolve customer concerns, issues, and complaints effectively and efficiently Identify and recommend process improvements to enhance customer satisfaction Maintain a positive and empathetic attitude towards customers at all times Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings Review of driver documentation required for proper onboarding Enter and verify client information in systems to ensure records are kept up-to-date Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers Manage and maintain a clean and organized reception area welcoming to visitors Ensure security protocols are followed for visitor access Assist with other tasks as needed by the company Experience Requirements: High school diploma or equivalent relevant experience. Customer service experience, preferably in the transportation industry. Bilingual conversational in Punjabi is required/preferred. Skills Needed: Customer-centric mentality. Data entry and documentation skills. Strong attention to detail. Bilingual in English and Punjabi. Familiarity with Microsoft Office (Excel, Word). Job Duties: Greet and assist visitors. Coordinate with internal departments. Respond to inquiries and resolve concerns. Identifying Process Improvements Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings Data Entry and Record Keeping Miscellaneous Clerical Duties Review driver documentation. Maintain a welcoming reception area. Follow security protocols. Supporting additional company needs Great Fit if... Able to work on an On-Site position Excellent verbal and written communication skills Exceptional interpersonal and customer service skills Outstanding organizational skills and attention to detail Strong analytical, logical thinking, and problem-solving skills Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Characteristics of a Simplificator: Optimistic Attitude Problem Solver Passionate Eager to learn Team Player Adaptable Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
    $34k-44k yearly est. 11h ago
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  • Customer Support Representative

    Procore 4.5company rating

    Austin, TX jobs

    What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented Customer Support Representative (CSR)to join Procore's journey to revolutionize construction. As aCSR, you'll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. As a member of Procore'sCSRteam, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision-to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment-Procore is the place for you! This position will report to the Manager of Customer Support and is based remotely.We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available. What you'll do: Acquire and maintain a thorough understanding of Procore's business model, system, and the tools needed to optimize system use and maximize impact Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software Diligent, consistent attention to detail and management of administrative aspects of the job Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike Proactively seek guidance and direction from manager and co-workers when appropriate Convey Procore's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards What we're looking for: 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions A hungry learner with the ability to learn quickly and adapt to a changing product Self-starter who is excellent at problem-solving A solution-focused mindset that proactively detects issues and provides timely solutions Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player Prior experience or even interest in the construction industry is a plus Additional Information Base Pay Range: 19.20 - 26.40 USD HourlyFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
    $29k-36k yearly est. 4d ago
  • Customer Care Representative

    Lennar 4.5company rating

    Irvine, CA jobs

    We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Schedule and oversee repairs, ensuring completion within specified timeframes. Maintain service request logs and documentation of all work performed. Evaluate performance of trade partners and materials, reporting back to management. Participate in department meetings and emergency on-call rotation schedules. Requirements High school diploma or GED; Associate's degree or equivalent is preferred. 1-3 years of experience in residential customer service or construction field preferred. Valid driver's license with a good driving record Strong communication, organizational and time- management skills Physical & Office/Site Presence Requirements: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle. This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $20.29 - $36, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
    $20.3-36 hourly Auto-Apply 1d ago
  • Customer Care Representative

    Lennar Corp 4.5company rating

    Irvine, CA jobs

    We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. * A career with purpose. * A career built on making dreams come true. * A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team * Schedule and oversee repairs, ensuring completion within specified timeframes. * Maintain service request logs and documentation of all work performed. * Evaluate performance of trade partners and materials, reporting back to management. * Participate in department meetings and emergency on-call rotation schedules. Requirements * High school diploma or GED; Associate's degree or equivalent is preferred. * 1-3 years of experience in residential customer service or construction field preferred. * Valid driver's license with a good driving record * Strong communication, organizational and time- management skills Physical & Office/Site Presence Requirements: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle. * This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $20.29 - $36, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. * This position may be eligible for bonuses. * This position may be eligible for commissions. * This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. * This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
    $20.3-36 hourly Auto-Apply 3d ago
  • CSR/Associate Broker

    South Bay Search 4.0company rating

    Irvine, CA jobs

    Job Description Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
    $43k-59k yearly est. 24d ago
  • CSR/Associate Broker

    South Bay Search 4.0company rating

    Irvine, CA jobs

    Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
    $43k-59k yearly est. 60d+ ago
  • Customer Loyalty Retention Specialist

    Corkys Pest Control 3.6company rating

    San Marcos, CA jobs

    Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.
    $34k-44k yearly est. Auto-Apply 60d+ ago
  • Customer Service Specialist

    Price Solutions 4.0company rating

    Littleton, CO jobs

    At Price Solutions, we pride ourselves on our outstanding leadership development program and unique work culture. Our firm is seeking a motivated individual who desires a professional, yet fun and energetic work environment! As we expand our retail division, the objective of this role is to extend outreach for current brand partners, establish new business, and drive revenue on behalf of our client accounts. Applicant Requirements: Must be able to commute to the office every day Strong work ethic, motivated and goal-oriented Strong written and verbal communication skills Great student mentality and willingness to learn Company Benefits: Merit-based advancement structure Team orientated and fun work environment Travel opportunities both domestically and internationally Outstanding growth and management opportunity This position is full time and involves responsibilities in: Entry-level sales, marketing, and customer service Entry-level management training and development Client relationship building and sales presentations Field sales and marketing of new products for our clients Product knowledge and presentation skills Interviewing and training company new hires People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service and Promotions Specialist

    Price Solutions 4.0company rating

    Aurora, CO jobs

    Price Solutions company mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of marketing services to our clients and sales tactics to our team. Our Business Development managers are seeking an influential, entry level professional to join our team as an Entry Level Customer Service and Promotions Representative. The Customer Service and Promotions Representative will become an invaluable asset by leading and directing internal resources to execute sales objectives aligned with our client's company and brand standards. BASIC JOB RESPONSIBILITIES: Customer service inquiries/questions and client acquisitions Creating positive experiences that ensure continued business relationships Completing sales and scheduling client meetings Staying up to date on product knowledge and compliance Assisting with campaign success and target tracking Interviewing and training company new hires CANDIDATE QUALIFICATIONS: Self-motivated with a positive attitude High school diploma or higher (some college preferred) Ability to lead by example and maintain company standards Student mentality with an entrepreneurial spirit Impeccable communication skills (written and verbal) Adaptable personality Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services. #LI-OnSite
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Direct Customer Service Specialist

    Price Solutions 4.0company rating

    Denver, CO jobs

    At Price Solutions, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of increasing brand awareness as the trusted face of our company, while paving the path for future upward mobility. The Ideal Candidate will have an honest academic and professional history, enjoy working with people, be goal-oriented, and possess an entrepreneurial spirit. Responsibilities of a Customer Service Specialist: Manage assigned marketing campaigns and meet with potential customers Assist in setup and distribution of all promotional collateral Work closely with management to improve and ensure consumer satisfaction Set an example as a front line representative Develop teams by aiding in the interview and training process Maintain up to date knowledge of industry specifics Qualifications of the Customer Service Specialist: Degree in Marketing, Business, or currently studying related field Adapts easily to a changing environment and market climate Manages multiple tasks/projects simultaneously and successfully Develops and maintains trusting, respectful, collaborative relationships Thrives in a fast-paced, deadline-driven workplace Troubleshoots and solves problems quickly to secure ongoing business Willingness to learn and grow; takes ownership and responsibility Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Junior Customer Service Agent

    Price Solutions 4.0company rating

    Boulder, CO jobs

    At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    JBL Resources 4.3company rating

    San Antonio, TX jobs

    About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail. Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner. Maintaining customer accounts by updating records and ensuring accuracy in all transactions. Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns. Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards. Generating reports and maintaining detailed records to track order processing and customer interactions. Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment. Working beyond standard hours as needed to support business needs and ensure timely order fulfillment. Qualifications: High school diploma or equivalent required. Associate's degree or equivalent work experience preferred. Must have experience in order processing and a strong understanding of order management workflows. Experience working with an ERP system, preferably Oracle, is helpful. Must be proficient in Microsoft Office, including Excel and Outlook. Must possess a valid driver's license and have a good driving record. Minimum of 2+ years of customer service or account management experience. Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation. Strong problem-solving and communication skills, with the ability to address customer concerns effectively. Excellent organizational skills, customer service abilities, and follow-up capabilities. Strong phone communication skills with the ability to remain composed in stressful situations. Proven ability to process orders accurately and generate reports with attention to detail. Must be able and willing to work successfully in a team-oriented environment. Must be dedicated, goal-oriented, and self-directed. Ability to work beyond standard hours as needed to support business demands. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company
    $28k-39k yearly est. 43d ago
  • Certified Care Specialist

    Solterra Team Services 3.6company rating

    Tucson, AZ jobs

    This position is responsible for creating the quality of life and experiences for our residents. On a daily occurrence, this position will assist with activities of daily living to include performing patient care activities under the supervision of the Director of Clinical Care. Overnight position the days are Monday, Tuesday, Wednesday and Friday. Specific Duties: Support clinical staff in a calm and efficient manner during acute, emergency situations. Bathe residents by multiple methods: tub/whirlpool, shower, bed bath and perennial care. Follow prescribed bathing protocols. A thorough bathing process includes: shampooing/washing/rinsing/drying and moisturizing of hair and body parts thoroughly. Dress and groom (brush hair, shave, oral hygiene, etc.) residents. Provide nail care (no clipping but filing is included); evaluating the need for podiatry support. Perform housekeeping duties such as making beds (both occupied and unoccupied) and clean up after any unusual incontinence or injury as it occurs. Assist with prompt communication to maintain the integrity of Resident's private areas and building in general by notifying maintenance and housekeeping department through work orders for repair and less than sanitary conditions. Measure, record and report vital signs: temperature, pulse, respirations and blood pressure. Weigh residents monthly as ordered and as needed with concern for change in condition. Measure and record intake and output as ordered or requested by the Resident Care Coordinator and/or the Director of Clinical Care. Provide care that minimizes the risk of skin breakdown by being attentive to the resident's hygiene, proper positioning and injury prevention. Observe and report the presence of skin breakdown to the Resident Care Coordinator and/or the Director of Clinical Care. Properly and safely lift, move, transfer and position residents in bed, wheelchairs and while using other equipment; use of gait belts for transfer assistance is mandatory. Maintain proper care specialist dress code as described in the Solterra Employee Handbook. Provide encouragement of socialization and engagement in activity to promote life enrichment. Safely aid with feeding residents as ordered, following prescribed feeding protocols. Record resident's intake and report any changes. Accurately observe, recognize changes and report to the Resident Care Coordinator and/or the Director of Clinical Care staff in a timely fashion. Submit via both written and/or verbal communication any changes from norm, or “unusual” observations to the Resident Care Coordinator and/or the Director of Clinical Care in a timely fashion. Report accidents, with or without injury, promptly to immediate supervisor. Maintain an atmosphere of warmth, personal interest and positive energy toward a calm and peaceful environment. Gossiping is toxic and intolerable. Team members are empowered to insure the “home-like” environment for Residents and “professional” workplace for all Solterra staff by redirecting negative energies and reporting unresolved matters to the Resident Care Coordinator and/or the Director of Clinical Care. Assist each resident with their ever-changing needs due to cognitive and physical loss. Qualifications High School diploma or equivalent Licensed Certified Care Giver in accordance with Arizona State Law Current CPR and First Aide Certificates Current Finger Print Card Able to lift between 25 & 75 pounds Experience working with seniors and/or in the medical field (preferred) Ability to work in a team environment Possess written and verbal skills for effective communication in English Maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment. Ability to work weekends, holidays and a flexible schedule
    $45k-113k yearly est. 6d ago
  • Customer Service Agent HHR

    Advanced Air, LLC 3.9company rating

    Hawthorne, CA jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Part time FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: The Customer Service Agent position will be based in Hawthorne, CA. The incumbent of this role, is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests. We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience. What you will do: Responsible for resolving customer requests, questions and needs ensuring the best use of resources to accomplish these tasks in a high pace environment. Must be able to handle customer complaints and maintain a professional attitude · Answer and direct calls at the multi-line phone station in a courteous and professional manner Operate office equipment, including but not limited to air-to-group radio, ground radios, airport access control, computers and multiline phones as required. Coordinate customer service order requests and maintain database to ensure data is accurate Complete daily fuel log, invoice fuel tickets and settle truck sheets Serve as a concierge between customers and various airport departments and vendors. Assist customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions. Periodically inspect and maintain facilities, including lobby, front counter and restrooms Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airport, etc. Requirements: What we are looking for: Must have authorization to work in the U.S. Must have valid CA Driver's license and clean driving record 2+ Years of Customer Service Experience Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints High School diploma or GED equivalent Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary 401k plan with dollar-for-dollar employer match up to 4% Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest Special Requirements: May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Tentative Schedule Requirements: PT 1: PT 2: Sunday: 0700 - 1330 Sunday: 0700 - 1330 Monday: 0630 - 0930 Monday: 0630 - 0930 Thursday: 0500 - 1330 Thursday: 0600 - 1430 Friday: 0500 - 0930 Friday: 0500 - 0930 FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities and disabilities to come sit at our tables and fly our planes. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 lbs. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May include working outside on an aircraft ramp in various temperatures and conditions. Loud noise from aircraft, use hearing protection when needed and is provided.
    $30k-37k yearly est. 3d ago
  • Customer Service /Pawnbroker

    Insta-Cash Pawn 3.1company rating

    Jacksonville, TX jobs

    Insta-Cash Pawn is looking for individuals to join our team. Experience in the pawn industry is not required. We offer great benefits, employer paid life insurance, paid vacation, sick time, and four paid holidays off. We offer competitive wages ($11 to $15 Hourly/Commission depending on Region) with opportunities to be as successful as you choose to be! General duties and responsibilities: Greet and interact with all customers Keep sales floor clean and maintain display of merchandise Perform sales and loan transactions Minimum Qualifications: Computer literate Outgoing and energetic personality Ability to multi-task High School Diploma or GED Equivalent Bilingual a plus! Physical Requirements: Must be able to lift 50 pounds Continuous standing required Frequent walking, reaching, bending Occasional climbing
    $11-15 hourly Auto-Apply 60d+ ago
  • Customer Service Agent PHX

    Advanced Air, LLC 3.9company rating

    Phoenix, AZ jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Full time FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: We are actively in search of a Customer Service Agent to support our operations at Phoenix Sky Harbor International Airport! This position is 100% on-site, so being based in the Phoenix, AZ area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat. What you will do: Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed. Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers. Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; Transport passengers via shuttle or van as required; Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required; Maintain Advanced Air brand standards and consistency in the ground experience. Identify opportunities to improve customer experience and increase satisfaction; Maintain positive customer relations at all times by using good judgment and the ability to multi-task; Ensures FAA, TSA, Airlines & Airport regulations are followed at all times. Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports. Additional duties as assigned by Supervisor. Requirements: What we are looking for: Must have authorization to work in the U.S. Must have valid Driver's license and clean driving record 2+ Years of Customer Service Experience Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints / Must have valid Driver's license and clean driving record High School diploma or GED equivalent Special Requirements: May be required to push/ pull ground service equipment weighing approximately 5,000 lbs May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary PTO and Sick Time (PTO provided to full time employees) Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest 401k plan with dollar-for-dollar employer match up to 4% Tentative Schedule (2 open shifts): Sun: 0500 - 1730 Mon: 0330 - 1530 Tues: 1200 - 1930 Wed: 1200 - 1930 Thurs: OFF Fri: OFF Sat: OFF (39.3 hrs) Sun: 0600 - 1730 Mon: OFF Tues: OFF Wed: OFF Thurs: 1230 - 2130 Fri: 1100 - 1800 Sat: 0330 - 1300 (37 hrs) There is a two-week training schedule: Monday: 0400 - 1430 Tuesday: 0800 - 1830 Wednesday: 0400 - 1300 Thursday: 0400 - 1500 Friday: 0400-1300 FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes. Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $26k-33k yearly est. 5d ago
  • Call Center Representative - Hourly Base + Incentive!

    Granite Transformations 3.8company rating

    Florida jobs

    Granite Transformations & Bath Planet of Jacksonville is looking for an outstanding Call Center Representative to call and qualify sales leads, schedule sales appointments, manage customer inquiries, and facilitate other sales tasks as needed. This person will be outbound dialing new inbound leads as well as our potential customer database. Expectation is one set appointment for every two hours worked. Compensation is hourly plus incentive based on volume of set appointments. Qualifications: - Positive attitude and customer service mindset - Self motivated, driven individual - Professional, energetic and a strong brand ambassador for the company - Maintaining flexibility and adaptability in an ever-changing work environment - Critical thinker with the ability to effectively develop solutions - Team player - Basic computer proficiency, including Microsoft tools - Must be available to work Saturday rotation - Organized and detail oriented Related keywords: sales, inside sales, inside sales representative, call center representative
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative - Hourly Base + Incentive!

    Granite Transformations 3.8company rating

    Orange Park, FL jobs

    Job Description Granite Transformations & Bath Planet of Jacksonville is looking for an outstanding Call Center Representative to call and qualify sales leads, schedule sales appointments, manage customer inquiries, and facilitate other sales tasks as needed. This person will be outbound dialing new inbound leads as well as our potential customer database. Expectation is one set appointment for every two hours worked. Compensation is hourly plus incentive based on volume of set appointments. Qualifications: - Positive attitude and customer service mindset - Self motivated, driven individual - Professional, energetic and a strong brand ambassador for the company - Maintaining flexibility and adaptability in an ever-changing work environment - Critical thinker with the ability to effectively develop solutions - Team player - Basic computer proficiency, including Microsoft tools - Must be available to work Saturday rotation - Organized and detail oriented Related keywords: sales, inside sales, inside sales representative, call center representative Powered by JazzHR 33TJQYZ8uT
    $23k-30k yearly est. 30d ago
  • Customer Support Representative

    Procore Technologies, Inc. 4.5company rating

    Austin, TX jobs

    What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented Customer Support Representative (CSR) to join Procore's journey to revolutionize construction. As a CSR, you'll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. As a member of Procore's CSR team, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision-to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment-Procore is the place for you! This position will report to the Manager of Customer Support and is based remotely. We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available. What you'll do: * Acquire and maintain a thorough understanding of Procore's business model, system, and the tools needed to optimize system use and maximize impact * Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs * Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems * Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software * Diligent, consistent attention to detail and management of administrative aspects of the job * Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike * Proactively seek guidance and direction from manager and co-workers when appropriate * Convey Procore's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards What we're looking for: * 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED * A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully * Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions * A hungry learner with the ability to learn quickly and adapt to a changing product * Self-starter who is excellent at problem-solving * A solution-focused mindset that proactively detects issues and provides timely solutions * Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player * Prior experience or even interest in the construction industry is a plus Additional Information Base Pay Range: 19.20 - 26.40 USD Hourly For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
    $29k-36k yearly est. 7d ago
  • Call Center Specialist

    West Shore Home 4.4company rating

    Raleigh, NC jobs

    Inside Sales Representative Location: Raleigh, NC (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************* #LI-AW1
    $19.8 hourly 7d ago

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