Triad Adult and Pediatric Medicine jobs in Greensboro, NC

This position is to provide and implement a new EPIC System within Triad Adult and Pediatric Medicine (TAPM). This role also supports and manages the EPIC System through the full project life cycle which are specific to TAPM enablement. JOB RESPONSIBLITES: Exhibit effective and engaging training sessions to diverse audiences including management staff, nurses, medical assistants, patient services staff, ancillary support staff, medical providers, nurse practitioners, outside community agencies, and physician assistants. Serve as primary resource for the EPIC System. Plan, schedules, and presents end-user education for the EPIC Project. Evaluate, monitor and completes EPIC/IT helpdesk tickets. Conduct EPIC training classes on an as needed basis and provides one-on-one support to staff. Accurately review, communicate and document any changes for EPIC upgrades. Maintain workflow Analysis, design and development. Assign and distribute E-learnings for EPIC modifications and changes. Subject matter expert to ensure training quality and consistency for the EPIC System. Collaborate with core staff and able to work cross-functionally with multiple layers of the organization. Ensure all users are properly trained and able to demonstrate proficiency in the EPIC System prior to gaining access to the production environment. Provide login labs for end-users upon completion of their training, providing system credentials, supporting initial login, and verifying correct system access. Develop and present oral and written communications to Management staff and other department heads. Design and develop a methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.) Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc. Communicate operational and project issues to appropriate management. Demonstrates consistent compliance with the enterprise's defined cultural behaviors (Integrity, Outstanding Service, Innovative Climate, Caring Spirit and Financial Viability) Help identify and document workflows. Assessing the scope and impact of the EPIC System. Performs other duties and responsibilities as assigned. EDUCATION: Bachelor's degree in education, healthcare and/or other technical field. Four or more years of experience in clinical support, design and delivery of an EPIC System. An equivalent combination of education and experience may be considered in an Ambulatory Healthcare setting. Certifications and knowledge of EPIC is a definite plus. KNOWLEDGE : As an Epic Support Analyst/Trainer, you must be self-motivated and well organized with strong innovation and facilitation skills. You must also have strong analytic and problem-solving skills as well as strong multitasking and project management skills. It is also vital that you have excellent verbal and written communication, interpersonal, presentation skills, and the ability to effectively communicate technical information to persons across multiple business and technical teams at of varying levels of expertise. Healthcare domain experience with HIPAA, HITECH, HL7 and FQHC. MUST have Project Management Skills and Change Management Skills. EPIC experience required. Proficient in Microsoft Office Products Technical knowledge and experience in the development, installation, implementation and support of information systems and technologies Strong analytical and project prioritization skills Leadership skills and ability to work with minimum supervision Excellent verbal/written communication skills Need Analysis skills Other duties as assigned SKILLS: Superior individual and group working skills are required. Ability to work in a fast paced, high stress environment is required. Superior customer service and communication skills are required. REQUIREMENTS: On-call and the ability to travel to remote sites

The Clinical Psychiatrist will evaluate, diagnose and treat patients with mental disorders. This role is integrated within the primary care clinic to function as a member of multi-disciplinary and administration teams in the provision of mental health and substance use screening protocols for adult & pediatric patients. This role may prescribe medication or suggest therapy according to their patents' needs. Job Responsibilities: Helps patients by evaluating medical and psychosocial conditions. Develops and implements treatment plans, including prescription of psychotropic medications. Monitors and evaluates treatment results. Evaluates patients by interviewing patient, family, and other persons; conducting physical examinations; observing behaviors; reviewing medical history and related documents; selecting, administering, and interpreting psychological tests; and ordering laboratory tests and evaluating results. Develops treatment plans by determining nature and extent of cognitive, emotional, developmental, social, and behavioral disorders and establishing treatment goals and methodologies. Treats patients by utilizing psychotherapeutic methods and medications; discussing progress toward goals with patients; providing instructions; monitoring effect of medications; and supervising staff provision of services. Maintains interdisciplinary treatment by reviewing treatment plans and progress, and consulting and collaborating with primary care physicians, mental health therapists, nurses, and other health care providers. Assures quality and safe service for patients and staff by enforcing policies, procedures, standards, rules, Joint Commission for Accreditation of Health Care Organizations requirements, and legal regulations; participating in utilization reviews; and remaining available for emergency consultations. Improves staff competence by providing training and discussions regarding the interrelationship between psychosocial and physiological problems, psychotropic medications, crisis intervention, and related issues. Maintains historical records by documenting symptoms, medications, and treatment events and writing summaries. Updates job knowledge by participating in continuing medical educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Qualifications: Strong interpersonal and communication skills Strong documentation and monitoring skills Proven ability to analyze information and to think critically Excellent decision-making and listening skills Excellent patient service, care and bedside manner Preparation and Training: Completion of a psychiatric residency or a family medicine/psychiatry residency in an ACGME approved residency program Current BC/BE in Psychiatry (American Board of Psychiatry and Neurology in psychiatry) Valid state medical license as MD or DO Valid DEA certificate 2 years' experience working full-time as a psychiatrist in child/adult psychiatry

Is a key member of the Triad Adult and Pediatric Medicine, Inc. (TAPM) Clinic Management Team (CMT). This position works with the Nursing Director, Practice Administrator and Lead Provider to provide administrative leadership to the site/office clinical team. Under administrative review, provides preliminary leadership in the overall administrative direction and coordination for policies, procedures, and programs at the clinical site. Jointly accountable with other members of the clinic management team for the management of clinical and financial resources in order to achieve patient outcome, as well as to promote professional development and coordination of the TAPM clinical staff. Provides first-line leadership, supervision, and coordination for nursing and clinical services at a specific TAPM site; serves as an administrative and clinical resource to clinical staff; assists with effective management practice of all staff and material resources in order to achieve the highest quality patient care; provides direct nursing services in the clinical setting and in specialty clinics as assigned. The Lead Nurse will cover the clinical portion based on the needs of the site. Example: Cover provider clinic, triage, and/or clinical responsibilities listed below. Job Responsibilities: Front Line Supervisory Responsibilities: Provides leadership for office/site nursing staff. Evaluates/provides utilization of personnel, supplies equipment, and physical facilities. Manages the Team Directed Care and Chronic Clinic, as required. Participates in multi-disciplinary teams with member hospitals and county agencies for continuity of care. Develops and modifies the nursing schedule, coordinating with provider schedule and clinic needs. Assigns daily duties to site specific nursing staff. Serves as a member of the clinic management team (CMT). Will primarily work in direct care to address urgent needs and cover shortages. Will have assigned administrative time. Ensures the orientation and training of new staff. Supervises site nursing staff Conducts competency and performance evaluations Monitors on a regular basis the competency of new nursing staff. Ensures nursing protocols are fully implemented in daily practice. Works with the Nursing Director and clinical management team to ensure protocols are updated based on standard of care and best practices. Ensures nursing duties in preventative and disease management protocols are fully implemented. Float to other clinic sites upon request to meet staffing and coverage needs. Triage Role - Performs all Triage Nurse Functions Administrative/Financial/Budgetary Responsibilities: Assists in management of salaried expendables at or below budgeted expenses. Assesses/requisitions needed supplies and equipment. Participates in formulating/implementing variance analysis and corporate action plans. Manages inventory of clinical supplies and monitors daily par levels. Oversees ordering of supplies for clinic, including immunizations and medications. Ensures OSHA, Bloodborne Pathogen and other regulations are adhered to and that accidents are reported to Human Resources for follow-up. Responsible jointly with members of the clinical management team to ensure annual trainings are conducted to maintain staff awareness of safety issues in conjunction with Human Resources. Human Resources Responsibilities: Participates in the interview, selection, and orientation process for new personnel. Identifies and refers all employee counseling issues to appropriate resources. Monitors/reports absenteeism, tardiness, etc.; refers to Practice Administrator. Identifies, assists, and participates with on-going employee training needs. Participates/promotes in weekly ongoing Quality Improvement monitoring, educational updates, in-services, staff, and other meetings pertaining to position. Assists with the formulation, evaluation, and revision of nursing policies, procedures, and routines. Participates in Quality Assurance development/maintenance for related clinics. Clinical Responsibilities: Performs nursing intervention skills according to nursing policies and procedures including but not limited to venipuncture, wound care, debridement, sterile and non-sterile dressings, ear irrigations, administration of medications and immunizations, catherizations, specimen collections, etc.: completes all necessary documentation, as required. Administers medications and injections in compliance with state law and clinic guidelines. Triages patient calls and patient “walk-ins” to office assesses priority of low-to-high risk patients on a “must see” basis of whether to be seen immediately, make a future appointment, or send home with care management advice to patient/parent. Assists medical staff during examinations, treatments, and minor surgery. Participates in the case management and multidisciplinary plan of care of Team Directed Clinic patients. Reviews records: documents no shows or cancelled appointments performs follow-ups per protocol and determines appropriate follow-up care. Instructs/informs patient/parent for preparation of ordered tests/treatments; makes certain all consent forms for procedures/tests are signed Obtains, reviews, records, and maintains patient laboratory and x-ray data. Retrieves patient charts for lab and diagnostic tests, and obtains required patient signature on appropriate consent forms, as requested by medical staff. Ensures patient chart completion prior to their assigned visits: charts major complaints, vital signs, measurements, and reasons for visit prepares patient for examination per TAPM protocol. Ensures referral requests and other paperwork initiated by medical staff is complete and accurate. Oversees the requisition, organization, and maintenance of inventory for examination rooms and nurse's station, as needed. Disposes of all disposables, contaminated, and used items into designated waste containers. Oversees the cleaning and stocking of examination rooms, labs, and stations, as needed. Completes patient charge form and ensures charges are recorded and returned to front office, and ensures patient follow-up appointments. Ensures referral requests and other paperwork initiated by medical staff is complete and accurate. Disposes of all disposables, contaminated, and used items into designated waste containers. Promotes team, system, and organizational goals; maintains patient confidentiality. Abides by all company policies, procedures, and protocols regarding safety/health rules and regulations. Adapts to various situations and adjusts to shifting priorities. Performs other duties as assigned. Preparation and training: Job duties require registered nurse (BSN preferred) with a minimum of three (3) years' experience in a similar capacity. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication and English skills. Must maintain current North Carolina RN License, CPR certification, Venipuncture certification, IV Certification, and a NC driver's license for occasional travel.

TAPM (Triad Adult and Pediatric Medicine) patient navigator will guide patients through the health care system and help them overcome barriers that prevent them from getting the care they need. Our patient navigators will assist patients transitioning from uninsured or self-pay to available programs they qualify for regarding medical insurance coverage, sliding fee scale and GCCN Orange Card. Responsible for connecting new and established patients to resources to help overcome barriers to care. Responsible for tracking and documenting interactions with patients for data collection as needed. Primary Job Responsibilities: Assist eligible patients to transition from uninsured or self-pay to programs such as Medicaid, Health Insurance Marketplace, Guilford Community Care Network (GCCN), or the TAPM Sliding Scale Fee Program. Assist newly enrolled Medicaid patients to establish care with a medical provider by assisting them through the new patient application process. Ensure all insurance, demographic, eligibility, and clinical information are obtained and entered in the EHR system accurately. Assist with determining sliding scale fee eligibility. Schedule the initial new patient appointments for newly enrolled Medicaid patients as needed. Educate patients regarding plan options, coverage details, benefits, enrollment processes, resources, and available TAPM services. Identify and connect patients to resources to overcome barriers to care (i.e., financial assistance, medication assistance, transportation, etc.). Assists new patients with first appointment. Document and track all interactions with patients/others appropriately to ensure proper documentation and data collection as needed for program reporting and tracking. Provide all services in an ethical, respectful, and compassionate manner while maintaining patient dignity. Maintain expertise in eligibility, enrollment and program specifications and provide information to patients in a fair and impartial manner. Participate in professional development, staff meetings, continuing education, quality improvement and performance review as required. Participates in Quality Improvement initiatives to improve efficiency and effectiveness of patient health outcomes. Abides by Health Center guidelines, policies and procedures, and HIPAA regulations. Willingly perform other duties as assigned. Minimum Qualifications 1 to 3 years of experience in healthcare, customer service, education, community outreach, public health, benefits enrollment, and/or related fields. Bilingual Preferred (English/Spanish)

We are seeking a dedicated and detail-oriented Dental Assistant (I and II) to join our team. The ideal candidate will assist the dental team in providing high-quality pediatric patient care and ensure the smooth operation of the dental office. Key Responsibilities Ensure that all operatories are ready for patients prior to clinic hours/end of day Proficiency in 4-handed dentistry, prioritizing patient comfort Prepare and sterilize instruments and dental equipment. Take and process dental X-rays (with proper certification). Perform basic lab tasks, such as pouring and trimming dental models. Take impressions of patients' teeth for study models or orthodontic appliances. Apply fluoride treatments and sealants (if qualified and permitted). Perform coronal polishing (if qualified and permitted) Accurately record all medical/dental findings, results and outcomes in the EHR (Epic Wisdom) in accordance with HIPAA guidelines Sequence and appoint comprehensive treatment plans in Wisdom Provide post-operative care instructions to patients. Ensure infection control by following OSHA and CDC guidelines. Administrative Responsibilities Schedule and confirm patient appointments in Wisdom according to effective scheduling policies. Maintain and update patient records. Assist with billing, insurance claims, and payment processing. Order and manage dental supplies and inventory. Greet and check in patients, ensuring a smooth office workflow. Operational Excellence Ensure the delivery of all dental treatment and care is consistent with all regulatory, accreditation, and professional standards, including clinic policies and quality initiatives. Participate in peer review and TAPM Quality Assurance/Improvement surveys and actions.

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner. Job Responsibilities: Greets and registers patients in a polite, prompt, helpful manner. Verifies and updates patient information per established patient registration procedures. Copies new/updated insurance cards and scans into our electronic health record Updates insurance information during the chec1‹ in process Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers. Informs patients of payment/financial responsibilities. Collects co-payments and amounts due, as applicable; provides each patient a receipt. Communicates via patient tracking to nurse's station that patient is registered and waiting. Interprets and translates for fellow employees and patients as needed. Follows approved medical group guidelines and appointment scheduling policies and procedures to schedules patients (new and existing) for each practitioner. Answers incoming telephone calls and expedites to proper individual. Correctly identify him/herself when answering the phone and follow TAPM phone etiquette policy Documents triage calls by listing patient name, telephone number, date of birth, and complaints/symptoms or illness; send information to nurse via task Maintains the waiting area in neat and orderly fashion. Schedules recheck and follow-up appointments, as required at the time of check out. Balances cash drawer and verify your insurance forms for the day Performs established closing procedures: Force close phones as instructed at the Wendover Location Only Turns in co-pay money collected Gathers documents processed during the day that remain to be filed Turns off monitors, copiers, and lights, and locks the front door. Prepares reports for all “no shows” and faxes to our community agency for follow up. Prepares report for supervisor, including details of all patients on recall list. Print immunization records as requested by patients Assist medical records, as needed Abides by all company policies regarding safety/health rules and regulations. Prints final daily schedule to verify each patient who was registered and treated. Adapts to various situations and adjusts to shifting priorities. Performs other duties as assigned Preparation and Training: Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver's license for occasional outside travel.

The purpose of the Registered Dietician (RD) position is to provide comprehensive, complex nutrition and health education services to adult and pediatric patients with a variety of medical/nutritional problems. The RD will exercise a thorough knowledge of disease pathophysiology in relation to nutritional theories and practices. The RD will consistently manage acute, chronic, and terminally ill clients/patients who are characterized as medical high risk. The scope of practice will include but not limited to: managing the hypertension program, diabetic program and other quality and patient care initiatives. As a key contributor to the Quality Program the RD will participate in developing and implementing clinic flow, patient referral criteria, operation standards, and procedures. Serves as a technical resource and provides training to other clinical and non-clinical staff and work may include other related assignments as determined by the Chief Medical Officer (CMO). Overview and Guideline: The RD will receive complex, critical referrals, requiring independent analysis of clients' medical condition, researching nutritional requirements of the respective medical problems, and creation of a treatment plan in concert with an interdisciplinary team approach. The RD may provide technical consultation and training to clinicians in developing the nutrition component of the care plan. May interpret medical and laboratory information and discuss hospital referred treatment plans, interpreting their application to the home environment. Guidelines include standardized assessments, professional reference materials, nutritional program reference manuals, medical reference, and professional standards. Employees must independently apply these guidelines, program goals, and standards or seek advice from either a higher lever nutritionist or the program management team. Essential Duties: Support medical staff in addressing nutrition and weight issues with all patients Counsel interested patients/families in healthy food choices and physical activity Maintain database of patients counseled Plan patient care independently or in concert with an interdisciplinary team. Meeting objectives and goals as directed by your supervisors. Help program management develop resources (handouts, newsletters, demonstrations and other teaching tools) and forms as assigned and directed. Meet with staff to review program and revise process. Communicate regularly with providers on all their patients/families enrolled in program Provide consultative service to school nurses, fitness program staff and other change agents. Assists with special research projects; gathers comprehensive health education data and statistics; and makes proposals as needed based on these and trends in the health education field. Provides oversight with the CMO for the Hypertension and Diabetic initiatives at the designated location. Participates in TQM (Total Quality Management) at TAPM for children and adults. Represents the agency at community organizations; serves as a speaker before public groups, private organizations, and the general public as needed. Performs related duties as required. Travel as needed. Minimum Qualifications: Registered Dietitian Masters Degree with two year's work experience. Proficient in Microsoft Office Current NC Driver's License

Provides direct patient care services by independently and interdependently scheduling, supervising, and/or conducting complex diagnostic and therapeutic procedures. This position independently participates in the delivery of direct patient care within the scope of individual authority granted by the North Carolina State Boards of Medical Examiners and Nursing. Essential Functions: Performs complete physical exams, obtains medical history; interprets and records findings. Orders/obtains appropriate laboratory and diagnostic studies/tests to assist with patient evaluations, as needed. Interprets and integrates data to determine preliminary diagnosis and appropriate therapeutic plan. Performs direct patient care services, which may include instruction, education, counseling, recommendation of medications and treatments, health and illness prevention, and/or community resources to meet specific needs to patient and family. Coordinates and schedules laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to patients. Reviews, writes, and renews medication prescriptions, which corresponds to the written standing orders, and/or, to the consultation advice of the supervising physician. Documents, updates, and maintains patient records. Carries out patient care services under indirect physician supervision, such as suture removal, catherizations, burn and wound debridements, simple head injuries, dressing changes, pelvic exams, removal of foreign bodies from orifice or tissue, etc. Collaborates with physician in the management of acute or long-term patient needs: monitors/maintains a record of patient progression, and consults with supervising physician when patient progress does not meet anticipated and/or predetermined criteria. Collaborates with the designated Triage Nurse to address phone calls from patient seeking advice, answers to health questions, determination of being seen in the clinic, etc., home health nurses, teachers, inpatient medical team, PT 's, OT's, and physicians. Collaborates with Community Liaisons and Wraparound staff to coordinate patient complex care, follow-ups, and continuity of care Reviews school reports, psychological evaluations, DEC evaluations, IEP's, Early Intervention Reports, etc. with regards patient care plan. Summarizes records and prepares referral letters. Communicates/confers with various outside agencies and resources regarding medical advice/information of clinic patients, such as dentist, social services, speech and hearing, etc., as needed. Refers patients to specialist, such as ENT, Pediatric Surgeon, Dermatologist, Neurologist, Asthma, etc., as needed. Assists in Quality initiative Participates in clinic and provider meeting minutes Confers with other health professionals regarding patient condition, if necessary. Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service. Disposes all disposable, contaminated, and used items into designated waste containers. Abides by all company policies regarding safety/health rules and regulations. Adapts to various situations and adjusts to shifting priorities. Performs other duties as assigned. Preparation and Training: Job duties require a broad knowledge of advanced clinical/Physician Assistant Program skills and comparable studies not available in undergraduate schools. Requires completion of certification as an Physician Assistant. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication and English skills. Must maintain current North Carolina PA License, with a letter of approval from the NC Medical Board. CPR certification, and a NC driver's license are also necessary. (Every 2 years)

Under direct supervision, provides assistance to the provider and clinical staff of Triad Adult and Pediatric Medicine (TAPM) in order to provide direct, quality patient care to adult and/or pediatric patients. Job Responsibilities: Assists provider staff during examinations, treatments, and testing. Refers to and follows provider staff orders in accordance with agency protocols, policies and procedures when performing patient care and clinical skills including but not limited to: venipuncture, immunization injections, ear irrigation, administration of medications, dental varnishings, catherizations, specimen collections, etc., and completes necessary documentation. Retrieves information from patient charts for lab and diagnostic tests, and obtains required patient signature on appropriate consent forms, as requested by provider staff. Performs patient intake and prepares patients for office visit per policy and procedure. In collaboration with provider staff, supports entry and recording of visit charges per protocol and advises patients of follow up appointments as directed by provider staff. When requested, ensures referral forms and other paperwork initiated by provider staff is complete and accurate. Requisitions, organizes, and stocks inventory for examination rooms and nurse's station, as needed. Disposes of all disposables, contaminated, and used items into designated waste containers. Cleans and stocks examination rooms and stations as needed. Participates in ongoing quality improvement monitoring, educational updates, in-services, and other meetings pertaining to position. Promotes team, system, and organizational goals; maintains patient confidentiality and provides customer service. Abides by all company policies, procedures and protocols regarding safety/health rules and regulations. Adapts to various situations and adjusts to shifting priorities. Performs other duties as assigned. Floats to other clinic sites upon request to meet staffing and coverage needs. Preparation and Training: Job duties require a high school education with additional broad technical training in a nationally recognized Medical Assistant Program. Must either be a currently Certified or Registered Medical Assistant. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain current CMA/RMA designation, CPR certification, and a NC driver's license for occasional outside travel.

The primary purpose of this position is to effectively manage cases and to coordinate referrals with outside medical facilities, clinics, and agencies, in order to provide the appropriate patient care. This position promotes community awareness by facilitating health education in a variety of settings and through various marketing opportunities. Job Responsibilities: Coordinates patient referrals to outside specialists, physicians, testing facilities, specialized schools, agencies, and parent support/advocacy services, utilizing appropriate TAPM procedures. Assists/advises families with available service assessments. Serves as liaison for county and member hospital and agencies. Tracks TAPM in-patients at hospitals. Participates in discharge planning rounds, as appropriate, with area hospitals. Schedules and confirms appointments for patients at specialty clinics, as necessary Refers patients to appropriate sources for home health care. Coordinates transportation needs, which includes providing maps, distributing bus tickets, and maintaining appropriate records. Provides interpreters for non-English speaking and/or hearing impaired patients/families. Provides authorization to other facilities for treating TAPM patients. Initiates and maintains tracking data related to referrals and lab/studies; assures that reports are available for primary providers. Monitors ongoing availability of community resources and network services. Promotes community awareness of TAPM by providing patient education in community forums, such as health fairs, daycare centers, schools, malls, drug stores, and other community/agency functions. Abides by all company policies regarding safety/health rules and regulations. Adapts to various situations and adjusts to shifting priorities. Preparation & Training: Job duties require the equivalent of a high school education with a preferred two-year Associate Degree in business or healthcare management. A combination of education and experience will be considered. Must maintain effective written and oral communication/English skills and proficiency in Microsoft office programs. Must maintain a current NC driver's license for outside travel.

Provides direct patient care services by independently and interdependently scheduling, supervising, and/or conducting complex diagnostic and therapeutic procedures. This position independently participates in the delivery of direct patient care within the scope of individual authority granted by the North Carolina State Boards of Medical Examiners and Nursing. Job Responsibilities: * Performs complete physical exams, obtains medical history; interprets and records findings. * Orders/obtains appropriate laboratory and diagnostic studies/tests to assist with patient evaluations, as needed. * Interprets and integrates data to determine preliminary diagnosis and appropriate therapeutic plan. * Administers medications, immunizations, and injections in compliance with state law and clinic guidelines. * Performs direct patient care services, which may include instruction, education, counseling, recommendation of medications and treatments, health and illness prevention, and/or community resources to meet specific needs to patient and family. * Coordinates and schedules laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to patients. * Reviews, writes, and renews medication prescriptions, which corresponds to the written standing orders, and/or, to the consultation advice of the supervising physician. * Documents, updates, and maintains patient records. * Carries out patient care services under indirect physician supervision, such as suture removal, catheterization, burn and wound debridement, simple head injuries, dressing changes, pelvic exams, removal of foreign bodies from orifice or tissue, etc. * Collaborates with physician in the management of acute or long-term patient needs: monitors/maintains a record of patient progression, and consults with supervising physician when patient progress does not meet anticipated and/or predetermined criteria. * Collaborates with the designated Triage Nurse to address phone calls from patient seeking advice, answers to health questions, determination of being seen in the clinic, etc., home health nurses, teachers, inpatient medical team, PT 's, OT's, and physicians. * Collaborates with Community Liaisons and Wraparound staff to coordinate patient complex caie, follow-ups, and continuity of care * Reviews school reports, psychological evaluations, DEC evaluations, IEP's, Early Intervention Reports, etc. with regards to patient care plan. * Summarizes records and prepares referral letters. * Communicates/confers with various outside agencies and resources regarding medical advice/information of clinic patients, such as dentist, social services, speech and hearing, etc., as needed. * Refers patients to specialist, such as ENT, Pediatric Surgeon, Dermatologist, Neurologist, Asthma, etc., as needed. * Participates in clinical research projects and prepares analyses/consensus report, when requested. * Confers with other health professionals regarding patient condition, if necessary. * Attends staff meeting once monthly. * Attends Ground Rounds and continuing education meetings, as required. * Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service. * Disposes all disposable, contaminated, and used items into designated waste containers. * Abides by all company policies regarding safety/health rules and regulations. * Adapts to various situations and adjusts to shifting priorities. * Performs other duties as assigned. Preparation and Training: Job duties require a broad knowledge of advanced nursing skills and comparable studies not available in undergraduate schools. Requires completion of a master's degree Nurse Practitioner program and certification as an FNP or PNP. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication and English skills. Must maintain current North Carolina RN and NP License, with a letter of approval from the NC Medical Board. CPR certification, and a NC driver's license are also necessary. Experience: With the above skills, education, at least three years of previous clinical experience (preferably in ambulatory pediatric care), and with an additional two years of experience as a Nurse Practitioner, it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Under the general supervision of the Clinical Nurse Lead and in collaboration with the Director of Nursing, the Triage Nurse performs care coordination and professional nursing functions to assess the severity of patients' health concerns. Using TAPM established Adult and Pediatric telephone q protocols, and clinical algorithms. The Triage Nurse determines appropriate patient dispositions including emergency care referrals, clinic provider appointments, or triage nurse clinic services, all within the licensed scope of practice. The RN will also support providers by triaging all walk-in patients, ensuring timely assessment and appropriate care coordination. Job Responsibilities: * Triage Nurses manage nurse-directed patient telephone calls and from walk-in patients requesting health care services * Evaluate and assesses patient's health care needs based on patient's signs and symptoms * Obtain appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs * Coordinate and schedule same-day and walk-in appointments on the provider schedule * Maintain a nurse only schedule * Assist providers with special procedures as needed * Manage prescription refills per protocol * Provides clinical support on the floor as needed to ensure adequate coverage and continuity of patient care. * Serve as a clinical resource and professional role model for other nursing staff. * Prioritizes work tasks and services to ensure timely and efficient completion. * Maintains accurate, clear, and concise documentation, including progress notes, problem lists, and medication lists, in accordance with clinical and organizational standards. * Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community. * Participates in staff, planning, in-service, and other meetings as needed. * Administers medications and performs medical and nursing procedures as ordered within the scope of practice. Administrative Responsibilities: * Document symptoms/complaints, nursing assessment, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. * Completes all patient-related documentation, including but not limited to prior authorizations, home health forms, and other required medical paperwork in a timely and accurate manner. * Provide patient education: e.g. chronic disease, preventive and family * Participate in quality improvement programs * Assure that pertinent medical information is forwarded to proper departments as needed for continuity of patient care * Document in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up * Must have knowledge of disease processes, normal growth and development of all age groups * Must possess community health knowledge and theory * Must operate with culturally sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic and social backgrounds Clinical Responsibilities: * Administers certain medications, injections, immunizations and family planning options as ordered by provider * In conjunction with Clinical Nurse Lead, monitor patient flow in the clinic; ensure that patients receive all recommended services in a timely manner. Minimum Qualifications * Must have a current NC RN license * Currently CPR certified * At least one year of Triage Nurse Experience * Associate's Degree required * Bachelor's Degree preferred Preparation and training: Job duties require registered nurse (BSN preferred) with a minimum of three (3) years' experience in a similar capacity. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication and English skills. Must maintain current North Carolina RN License, CPR certification, Venipuncture certification, IV Certification, and a NC driver's license for occasional travel.

This position is to manage and support an OCHIN/EPIC System within Triad Adult and Pediatric Medicine (TAPM). This position will bridge the gap between clinical and technology to ensure patient data is accurate, reliable, and accessible, ultimately improving patient care and healthcare delivery. This is a 100% onsite position. JOB RESPONSIBLITES: Exhibit effective and engaging training sessions to diverse audiences including management staff, nurses, medical assistants, patient services staff, ancillary support staff, medical providers, nurse practitioners, outside community agencies, and physician assistants. Serve as primary resource for the OCHIN/EPIC System. Plan, schedules, and presents end-user education for the OCHIN/EPIC System. Evaluate, monitor and completes OCHIN/EPIC and IT helpdesk tickets. Conduct OCHIN/EPIC training classes on an as needed basis and provides one-on-one support to staff. Analyze data from the OCHIN/EPIC System to identify trends, improve processes, and support data-driven decision-making. Recognize and resolve system issues to optimize clinical workflows. Assign and distribute E-learnings on OCHIN/EPIC modifications and changes. Subject matter expert to ensure training quality and consistency for the OCHIN/EPIC System. Collaborate with core staff and able to work cross-functionally with multiple layers of the organization. Ensure all users are properly trained and able to demonstrate proficiency in the OCHIN/EPIC System prior to gaining access to the production environment. Provide login labs for end-users upon completion of their training, providing system credentials, supporting initial login, and verifying correct system access. Develop and present oral and written communications to Management staff and other department heads. Design and develop a methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.) Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc. Communicate operational and project issues to appropriate management. Demonstrates consistent compliance with the enterprise's defined cultural behaviors (Integrity, Outstanding Service, Innovative Climate, Caring Spirit and Financial Viability) Help identify and document workflows. Assessing the scope and impact of the OCHIN/EPIC System. Performs other duties and responsibilities as assigned. EDUCATION: Bachelor's degree in education, healthcare and/or other technical field. Four or more years of experience in clinical support and maintaining an OCHIN/EPIC System. An equivalent combination of education and experience may be considered in an Ambulatory Healthcare setting. Certifications and knowledge of OCHIN/EPIC is a definite plus. KNOWLEDGE: As an OCHIN/Epic Support Analyst/Trainer, you must be self-motivated and well organized with strong innovation and facilitation skills. You must also have strong analytic and problem-solving skills as well as strong multitasking and project management skills. It is also vital that you have excellent verbal and written communication, interpersonal, presentation skills, and the ability to effectively communicate technical information to persons across multiple business and technical teams at varying levels of expertise. Healthcare domain experience with HIPAA, HITECH, HL7 and FQHC. MUST have Project Management Skills and Change Management Skills. OCHIN/EPIC experience is required. Proficient in Microsoft Office Products Technical knowledge and experience in the development, installation, implementation and support of information systems and technologies Strong analytical and project prioritization skills Leadership skills and ability to work with minimum supervision Excellent verbal/written communication skills Need Analysis skills Other duties as assigned REQUIREMENTS: On-call and must be willing to travel to remote sites

Provides direct patient care services by independently and interdependently scheduling and/or conducting complex diagnostic and therapeutic procedures. This position independently participates in the delivery of direct patient care within the scope of individual authority granted by the North Carolina Board of Medical Examiners. Job Responsibilities: Participates in the development of policies and procedures relating to the provision of clinical and related services. Provides supervision to midlevel practitioner staff. Performs complete physical exams, obtains medical history; interprets and records findings. Orders/obtains appropriate laboratory and diagnostic studies/tests to assist with patient evaluations, as needed. Interprets and integrates data to determine preliminary diagnosis and appropriate therapeutic plan. Administers medications, immunizations, and injections in compliance with state law and clinic guidelines. Performs direct patient care services, which may include instruction, education, counseling, recommendation of medications and treatments, health and illness prevention, and/or community resources to meet specific needs to patient and family. Coordinates and schedules laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to patients. Reviews, writes, and renews medication prescriptions, which corresponds to the written standing orders, and/or, to the consultation advice of the supervising physician. Documents, updates, and maintains patient records. Summarizes records and prepares referral letters. Performs administrative duties as may be request by the Medical Director Communicates/confers with various outside agencies and resources regarding medical advice/information of clinic patients, such as dentist, social services, speech and hearing, etc., as needed. Refers patients to specialist, such as ENT, Pediatric Surgeon, Dermatologist, Neurologist, Asthma, etc., as needed. Participates in clinical research projects and prepares analyses/consensus report, when requested. Confers with other health professionals regarding patient condition, if necessary. Attends monthly staff meetings at the respective Practice designated. Attends continuing education meetings, as required. Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service. Disposes all disposable, contaminated, and used items into designated waste containers. Abides by all company policies regarding safety/health rules and regulations. Adapts to various situations and adjusts to shifting priorities. Must abide by TAPM Mission, Vision, and Core Values Performs other duties as assigned. Preparation and Training: Doctor of Medicine with completion of residency training in a primary care practice. Must have a working knowledge of office equipment including computers, telephones, and such typical office machines. Must maintain effective written and oral communication and English skills. Must maintain current medical license with the North Carolina Board of Medical Examiner. Must be Board certified, eligible, or straight out of residency program eligible. All eligible candidates must be Board certified within 2 years of their contract date. Current DEA registration and CPR certification. Current ACLS or PALS required (depending on Practice of employment). Valid NC driver's license for travel. Experience: Experience with provision of medical care to low income and indigent care patients preferred. An equivalent combination of education and experience considered; it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine. Loan Repayment Opportunities As a Federally Qualified Health Center (FQHC), Triad Adult and Pediatric Medicine, Inc. has access to resources to assist with the repayment of federal loans if the recipient practices within one of the following disciplines: Family Medicine Physician (MD or DO) Family Nurse Practitioner (FNP) Pediatric Nurse Practitioner (PNP) Physician Assistant (PA) Pediatrician (MD or DO) LCSWs Nurses

The Medical Assistant Apprentice is enrolled in an apprenticeship program that will prepare them to become a Certified Medical Assistant. Apprentices are expected to work full-time in the clinic and log 2000 on-the-job (OTJ) training hours over a 12-month period. All clinical skills are taught hands on under the guidance of a 1:1 coach. Apprentices also complete 200 hours of online didactic training that may include online instruction, educational readings, videos, quizzes, projects and more. The online component is completed typically in the evenings and/or on weekends. Essential Functions: Site Operations: Greets variety of patients and escorts to the exam room; informs patient of time delays throughout visit. Prepares patients for provider, anticipates needs of provider to maintain efficient patient flow. Performs vital signs and other patient procedures, exams, patient education, etc. Accurately document all aspects of patient encounters. Perform phlebotomy and laboratory procedures as directed by the provider. Perform and document injections and immunizations. Ensure exam rooms are clean, stocked, and ready for patients. Clean, prepare and sterilize instruments. Obtain prescription refills under the direction and authorization of the provider. Manage internal and external referrals and required documentation. Observe and follow required safety protocols, including handling and disposal of sharps, use of personal protective equipment, exposure to blood borne pathogens, and general safety of employees and patients. Answer telephones, schedule patients, and support care team members. Navigate care throughout the encounter process. Protect patient privacy and always comply with HIPAA regulations. Participate in quality improvement activities. Other duties as assigned. Preparation and Training: Skills: Excellent customer service, oral and written communication skills required. Compassion for patients required. Must be able to work well in a team environment. Ability to multi-task in a fast-paced work environment, with ability to anticipate future needs. Basic computer user skills required. Experience: High school diploma or equivalent required. Enrollment with a participating Federally Qualified Health Center in the Medical Assistance Apprenticeship Initiative sponsored by the North Carolina Community Health Center Association.

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner. Job Responsibilities: * Greets and registers patients in a polite, prompt, helpful manner. * Verifies and updates patient information per established patient registration procedures. * Copies new/updated insurance cards and scans into our electronic health record * Updates insurance information during the chec1' in process * Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers. * Informs patients of payment/financial responsibilities. * Collects co-payments and amounts due, as applicable; provides each patient a receipt. * Communicates via patient tracking to nurse's station that patient is registered and waiting. * Interprets and translates for fellow employees and patients as needed. * Follows approved medical group guidelines and appointment scheduling policies and procedures to schedules patients (new and existing) for each practitioner. * Answers incoming telephone calls and expedites to proper individual. * Correctly identify him/herself when answering the phone and follow TAPM phone etiquette policy * Documents triage calls by listing patient name, telephone number, date of birth, and complaints/symptoms or illness; send information to nurse via task * Maintains the waiting area in neat and orderly fashion. * Schedules recheck and follow-up appointments, as required at the time of check out. * Balances cash drawer and verify your insurance forms for the day * Performs established closing procedures: * Force close phones as instructed at the Wendover Location Only * Turns in co-pay money collected * Gathers documents processed during the day that remain to be filed * Turns off monitors, copiers, and lights, and locks the front door. * Prepares reports for all "no shows" and faxes to our community agency for follow up. * Prepares report for supervisor, including details of all patients on recall list. * Print immunization records as requested by patients * Assist medical records, as needed * Abides by all company policies regarding safety/health rules and regulations. * Prints final daily schedule to verify each patient who was registered and treated. * Adapts to various situations and adjusts to shifting priorities. * Performs other duties as assigned Preparation and Training: Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver's license for occasional outside travel.

Job Description The primary purpose of this position is to provide confidential, high-level administrative support to the Chief Executive Officer with some assistance to the C-Suite staff, and a liaison to the Board of Directors. This position supports through preparation and dissemination of meeting agenda's, statistical reports, program reports, Leadership Team projects, and post meeting action items. Performs administrative and clerical functions by preparing correspondence, planning/scheduling meetings (in person and virtual), conferences, and travel with an extreme level of detail, accuracy, confidentiality, and diplomacy. Coordinates the Chief Executive Officer and Chief Medical Officer daily calendar/schedule. Arranges and attends meetings, e.g., Board meetings, Board committee meetings, management, and staff meetings. Prepares meeting agendas, records, and distributes meeting minutes and ensures timely follow-up of meeting action items. Prepares various documents and handles confidential matters in accordance with HIPAA and organization's policies & procedures. Responsibilities: Provides direct executive level administrative support to the Chief Executive Officer. Provides administrative support to the Chief Medical Officer with scheduling meetings, agendas and clerical tasks as needed. Provides administrative support to the C-Suite staff as requested. Supports and serves as a liaison for the Board of Directors. Coordinates meetings. Assists and supports Board committee work by preparing and disseminating various documents, scheduling, recording and transcribing meeting minutes. Ensures all meeting minutes are accurately completed in a timely manner in preparation for future meeting approvals. Maintains and reviews all Board reports for the Board of Directors and assures that individual board files are maintained. Assists the Chief Executive Officer with new board orientation. Prepares collateral materials including Power Point and other written presentations as requested by Chief Executive Officer and Chief Medical Officer. Secures space and caterer for meetings and special events. Assists with preparation and updating policy, procedure, and protocol manuals for all departments. Prepares and processes customized thank you letters for foundations, donors and individual gifts to health center, and tracks donor communication. Periodically calls donors about upcoming corporate events and giving campaigns. Assists the leadership team with preparation for HRSA (Health Resources Services Administration) OSV (Operational Site Visits). Assist various departments with preparing and filing reports such as UDS (Uniform Data System), FTCA (Federal Tort Claims Act) and other Quality Improvement reports as needed. Assists the Marketing Department with special projects, e.g., Community Health Center Week, Advocacy, and the Employee Engagement Committee. Trains administrative assistants, volunteers, and administrative interns. Performs all other duties as requested by immediate supervisor. Education: Associate degree from an accredited post-secondary academic institution required with a focus in business, management, communication, social services, or public health required. Bachelor's degree preferred. A combination of education and experience may be considered. Experience: Two or more years' experience in administrative support and project management required. Previous employment in health care setting preferred, FQHC (Federally Qualified Health Center) experience is a plus.

We are seeking a dedicated and detail-oriented Dental Assistant (I and II) to join our team. The ideal candidate will assist the dental team in providing high-quality pediatric patient care and ensure the smooth operation of the dental office. Key Responsibilities * Ensure that all operatories are ready for patients prior to clinic hours/end of day * Proficiency in 4-handed dentistry, prioritizing patient comfort * Prepare and sterilize instruments and dental equipment. * Take and process dental X-rays (with proper certification). * Perform basic lab tasks, such as pouring and trimming dental models. * Take impressions of patients' teeth for study models or orthodontic appliances. * Apply fluoride treatments and sealants (if qualified and permitted). * Perform coronal polishing (if qualified and permitted) * Accurately record all medical/dental findings, results and outcomes in the EHR (Epic Wisdom) in accordance with HIPAA guidelines * Sequence and appoint comprehensive treatment plans in Wisdom * Provide post-operative care instructions to patients. * Ensure infection control by following OSHA and CDC guidelines. Administrative Responsibilities * Schedule and confirm patient appointments in Wisdom according to effective scheduling policies. * Maintain and update patient records. * Assist with billing, insurance claims, and payment processing. * Order and manage dental supplies and inventory. * Greet and check in patients, ensuring a smooth office workflow. Operational Excellence * Ensure the delivery of all dental treatment and care is consistent with all regulatory, accreditation, and professional standards, including clinic policies and quality initiatives. * Participate in peer review and TAPM Quality Assurance/Improvement surveys and actions.

Job Description The purpose of the Registered Dietician (RD) position is to provide comprehensive, complex nutrition and health education services to adult and pediatric patients with a variety of medical/nutritional problems. The RD will exercise a thorough knowledge of disease pathophysiology in relation to nutritional theories and practices. The RD will consistently manage acute, chronic, and terminally ill clients/patients who are characterized as medical high risk. The scope of practice will include but not limited to: managing the hypertension program, diabetic program and other quality and patient care initiatives. As a key contributor to the Quality Program the RD will participate in developing and implementing clinic flow, patient referral criteria, operation standards, and procedures. Serves as a technical resource and provides training to other clinical and non-clinical staff and work may include other related assignments as determined by the Chief Medical Officer (CMO). Overview and Guideline: The RD will receive complex, critical referrals, requiring independent analysis of clients' medical condition, researching nutritional requirements of the respective medical problems, and creation of a treatment plan in concert with an interdisciplinary team approach. The RD may provide technical consultation and training to clinicians in developing the nutrition component of the care plan. May interpret medical and laboratory information and discuss hospital referred treatment plans, interpreting their application to the home environment. Guidelines include standardized assessments, professional reference materials, nutritional program reference manuals, medical reference, and professional standards. Employees must independently apply these guidelines, program goals, and standards or seek advice from either a higher lever nutritionist or the program management team. Essential Duties: Support medical staff in addressing nutrition and weight issues with all patients Counsel interested patients/families in healthy food choices and physical activity Maintain database of patients counseled Plan patient care independently or in concert with an interdisciplinary team. Meeting objectives and goals as directed by your supervisors. Help program management develop resources (handouts, newsletters, demonstrations and other teaching tools) and forms as assigned and directed. Meet with staff to review program and revise process. Communicate regularly with providers on all their patients/families enrolled in program Provide consultative service to school nurses, fitness program staff and other change agents. Assists with special research projects; gathers comprehensive health education data and statistics; and makes proposals as needed based on these and trends in the health education field. Provides oversight with the CMO for the Hypertension and Diabetic initiatives at the designated location. Participates in TQM (Total Quality Management) at TAPM for children and adults. Represents the agency at community organizations; serves as a speaker before public groups, private organizations, and the general public as needed. Performs related duties as required. Travel as needed. Minimum Qualifications: Registered Dietitian Masters Degree with two year's work experience. Proficient in Microsoft Office Current NC Driver's License