Triangle Credit Union jobs - 43 jobs

Job Description A hired candidate will work onsite at our office in Nashua, NH Role: Responsible for the administration, implementation, support, and maintenance of server systems-both on-premises and in the cloud. Ensures all server environments are configured, secured, and maintained optimally to support business operations and compliance requirements. Coordinates system changes, patches, and upgrades with the Information Technology (IT) team. Provides support for core server services, devices, and applications, including troubleshooting, documentation, and incident resolution. Plays a key role in maintaining and optimizing the credit union's Entra (Azure) and Microsoft O365 environments, ensuring these systems operate efficiently, securely, and effectively. Supports basic networking tasks as needed to ensure seamless server operations. Responsible for the administration, implementation, support, and maintenance of the network infrastructure components on-prem and off-prem (cloud). Ensures they are maintained and configured optimally to support the business and remain in compliance. Coordinates network changes, patches, and upgrades with the rest of the Information Technology (IT) team. Assists them with support, maintenance and optimization of core network services, devices, and communications systems. Works alongside team to provide logistical support, respond to tickets, document changes, and assist with testing, assessment, diagnosis and resolution of network service outages and incidents. Responsible for maintaining and troubleshooting the credit union's Entra (Azure) and Microsoft O365 environment ensuring. the smooth operation of these systems running efficiently and effectively. Essential Functions & Responsibilities: Provide level 1 and 2 support for users requiring assistance with server, security, and IT issues. On-call coverage and occasional travel to branches may be required. Support and manage server environments in collaboration with IT management and third parties. Perform diagnostics and provide support for server-related issues. Analyze and evaluate server performance, including availability, capacity planning, and security posture. Implement and maintain server security measures, including patch management, access controls, monitoring, and vulnerability remediation. Assist with the administration of the Entra (Azure) environment, including Microsoft O365 components and SharePoint deployment. Research, recommend, and help implement new technologies to improve the server and cloud environment. Participate in the analysis and design of existing and alternative server solutions. Independently handle system monitoring, backups, application troubleshooting, and projects of all sizes. Participate in disaster recovery planning, testing, documentation, and process improvement for server systems. Perform basic networking tasks related to server connectivity, such as configuring interfaces, VLANs, and supporting network troubleshooting in collaboration with network specialists. Perform other related duties as assigned, including travel between branches and participation in on-call coverage. Knowledge and Skills: Experience Two (2) to three (3) years of similar or related experience in server or systems administration, Entra (Azure)/O365 administration in a hybrid environment, VMware administration, Windows Domain environment, and basic networking. Experience with desktop support is also valuable. Education Equivalent to a college degree (BS or BA in a relevant field). Certifications on Entra (Azure) or Microsoft related and server / network administration are a plus. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation; resourcefulness and problem solving aptitude. Other Skills 1.Must be able to work and travel independently and use general office equipment. 2.Excellent verbal and written communication skills. 3.One or more Microsoft Technical Certifications related to Windows or Network Administration. Physical Requirements Must be able to move equipment as required to complete assigned installation and troubleshooting tasks. Lift weight 50 pounds regularly. Work Environment Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include, having transportation to outside training courses, when required. Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours. Remote work from hybrid a possibility Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Helpdesk Manager, the Senior Helpdesk Specialist provides tier-2 hardware, software and application support to the organization over phone, email and in person. This position is responsible for the first level and escalated problem determination, recording, incident reporting and resolution in order to meet the business needs of the Credit Union. The Senior Helpdesk Specialist will be a key contributor with the Helpdesk Manager in managing complex projects and coordinating task delegation to Helpdesk Specialists. This role will also primarily support infrastructure-related operations, including incident management for monitoring tools, network services, and other core systems\applications. Key Responsibilities * Work with the Infrastructure team on larger projects and system Go-Lives. Provide administrative support for core business and other systems. * Serve as an escalation point for tickets requiring advanced troubleshooting or investigation beyond the scope of Helpdesk Specialists. * Provide primary support for any end user devices including Windows Desktop, Printers/Scanners and phones. Install and troubleshoot Microsoft windows, Office suite, Office 365, Emails, anti-virus, VPN and business applications, as measured by the accurate and timely completion of SMB Support Requests and business area feedback; determining possible solutions; testing and implementing solutions to enhance company capabilities for user support, over phone and desk side. Measured as resolved through tickets. Conduct hardware installations at all SMB sites for break/fix and hardware refreshes. * Supports all activity for the Credit Union ATM/ITM network to include alerts and availability * Manage workstation provisioning to ensure that applications will exhibit high levels of performance, security, scalability, and reliability upon deployment. Keep up to date Inventory of all User related IT equipment. Manage and document locations of local and remote deployed equipment. * Manage onboarding, transfers and terminations processing. * Addresses security vulnerabilities that are present on endpoints, printers, and other assets. * Work closely with other IT team members to resolve complex issues, share knowledge, and continuously improve IT services and support processes. Core Skill Competencies * Technical proficiency: Strong knowledge of computer systems, networks, and software applications. * Automation: Familiarity with scripting or automation tools (e.g., PowerShell, Python, or Microsoft Power Automate). * Leadership: Strong leadership skills with the ability to manage and motivate a team. * Problem-Solving: Excellent analytical and problem-solving abilities. * Communication: Effective communication skills, both verbal and written, to interact with team members and stakeholders. * Time management: Ability to prioritize tasks, manage time effectively, and handle multiple issues simultaneously. * Teamwork: Ability to collaborate with team members and other departments to achieve common goals. Physical Demands * Ability to sit for extended periods while working at a computer. * Occasional lifting of equipment and boxes up to 50 pounds. * Ability to travel to different office locations as required. Qualifications * Bachelor's degree in technical field or equivalent hands-on experience in IT operations or support. * Minimum of three years of experience working in a technical operating capacity with banking experience a plus. Previous senior/lead helpdesk experience a plus. * Demonstrated knowledge and experience with Windows desktop operating systems, Windows Server, and associated services. * Strong leadership skills and ability to delegate tasks to team members. * Experience with automation and scripting.

Under the direction of the Director of Indirect Consumer Lending, the Senior Underwriting Manager ensures the efficient operation and compliance of the indirect lending consumer loan officers. The Manager oversees consumer loan officers with underwriting, setting performance benchmarks, and ensuring adherence to industry standards and company policies. Core Responsibilities • Lead and supervise a team of consumer loan officers, providing guidance, training, and performance management. • Review and approve underwriting decisions for complex cases, ensuring accuracy and compliance with regulatory requirements. • Develop and implement underwriting policies and procedures to improve efficiency and risk management. • Monitor team performance against key metrics and provide timely feedback. • Collaborate with other departments to ensure seamless communication and operations across teams. • Analyze market trends and risk factors to adjust underwriting strategies and optimize portfolio performance. • Present reports and updates to senior management, detailing underwriting outcomes and departmental progress. • Foster a culture of continuous learning and development within the underwriting team. Core Skill Competencies • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information at various levels of the organization. • Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance. • Team Performance: Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans. • Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. • Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues, develop solutions, and make informed decisions. • Risk Management: Identify and mitigate risks for the CU. • Regulatory Knowledge: In-depth knowledge of federal, state, and local regulations related to residential lending. • Compliance: Knowledge of financial regulations and standards. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with underwriting software and tools. Physical Demands • Ability to work in an office environment, sitting for extended periods of time. • Capability to travel occasionally for meetings, training sessions, or conferences. Qualifications • Bachelor's degree or equivalent experience required. • Minimum of 5 years of underwriting experience, including 2 years in a supervisory role. • Strong understanding of underwriting principles, risk assessment, and regulatory compliance. • Professional certifications in underwriting or risk management are a plus (such as CPCU or ARM).

Pay - $18-$20 per hours + incentives based on sales The Teller / Sales Representative is a branch role specializing in member service and transaction processing. A Teller / Sales Rep. is responsible for overall member satisfaction by delivering outstanding service at the teller pod. This position is also responsible to cross sell Bellwether Community Credit Union's product and services. Essential Functions: Responsible for ensuring error free and accurate completion of financial transactions, practices sound cash handling and balancing. Demonstrate strong decision-making skills as they relate to security and fraud prevention. Answers inquiries, provides information and resolves basic concerns on member accounts. Refers and cross sells Bellwether Community Credit Union's products and services to members and nonmembers, as outlined in the MSR Referral Program. Understands and complies with all BSA regulations. Qualifications Understanding of and ability to learn credit union and retail branch operations, including policies, procedures, compliance, and security. Strong interactive communication skills to ensure members' understanding. Exhibit positive attitude and professionalism, projecting a positive image as a representative for the Credit Union. Demonstrated proficient use of credit union software and technologies to include Microsoft suite. Position requires standing for most of the day. Position also requires occasionally lifting up to 35 pounds when carrying coin bags, and occasionally bending, squatting, twisting and reaching. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 30 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. Qualifications * High school diploma or equivalent is required. * • Ability to advance to level III if goals meet or exceed expectations. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

Under the direction of the Business Development Team Lead, the Business Development Officer is responsible for identifying potential business opportunities, building and maintaining relationships and fostering partnerships with Regional Managers, branch sales and service, SMFS and commercial relationship manager to drive credit union growth. Acts as a relationship manager for businesses with lending relationships generally under $250M. Driving small business suite of services including deposit accounts, business loans and lines of credit, and cash management products. Key Responsibilities: Build and maintain strong relationships with new business members to support business deposits and cash management. Identify and evaluate potential business opportunities in the community to generate cash management and deposit opportunities including Financial Wellness@Work. Manage internal and external Centers of Influence (COI) such as CPA's, commercial real estate brokers, and lawyers to develop new business. Develop and implement plans to drive business growth and market expansion. Conduct market research to identify trends, competitor activities, and opportunities. Prepare and deliver presentations and proposals to potential members and partners. Collaborate with internal teams to ensure alignment and execution of business strategies. Monitor and report on the effectiveness of business development activities. Attend industry events, conferences, and networking opportunities to promote the credit union and assist in meeting their sales goals. Core Skill Competencies: Communication: Excellent verbal and written communication skills for interacting with potential members. Relationship Building: Strong interpersonal skills to build and maintain professional relationships. Analytical Skills: Strong analytical abilities to evaluate business opportunities and performance. Sales Management: Experience in sales management and achieving sales targets. Adaptability: Flexibility to adapt to changing market conditions and business needs. Team Collaboration: Ability to work effectively with cross-functional teams. Time Management: Excellent organizational skills and ability to manage multiple projects simultaneously. Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and using CRM software, cash management platform and other business development tools. Physical Demands: Ability to sit for extended periods while working at a computer. Occasional lifting of office supplies and equipment, up to 25 pounds. Frequent travel to meet with potential members and attend industry events. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Five years of experience in business development, sales, or retail. Proven track record of achieving business growth targets. Strong understanding of market dynamics and industry trends. Ability to travel as required.

We are seeking a detail‑oriented and highly motivated BSA/Compliance Analyst to join our Compliance team. In this critical role, you will help protect the credit union from financial crime by supporting our Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), and Combating the Financing of Terrorism (CFT) programs. This role ensures adherence to all federal and state regulatory requirements, including the USA PATRIOT Act and Office of Foreign Asset Controls regulations. You will conduct investigations, perform ongoing monitoring, collaborate with regulatory agencies, and help ensure the credit union meets all federal and state compliance obligations. This is an excellent opportunity for someone passionate about financial crime prevention, regulatory compliance, and work that truly makes an impact. Essential Functions & Responsibilities Investigations & Monitoring (70%) § Conduct reviews of account activity to identify unusual, suspicious, or potentially illicit behavior, including money laundering, fraud and terrorist financing risks using the credit unions transaction monitoring system (Verafin). § Prepare Suspicious Activity Reports (SARs) with submission-ready documentation and narratives in accordance with FinCEN requirements. § Review and finalize Currency Transaction Reports (CTRs), ensuring accuracy and compliance prior to approval and submission. Monitor and disposition daily alerts for OFAC, sanctions, watchlists, and transaction monitoring systems. § Maintain and track Customer Due Diligence (CDD) questionnaires. § Conduct enhanced due diligence (EDD) and investigations on high-risk members and accounts, reporting any unusual/suspicious activity to the BSA Officer. § Maintain records for high-risk member files (i.e. ATMs, Cash Intensive businesses). Regulatory Communications & Reporting (20%) § Participate in information sharing per FinCEN 314(a) and 314(b). § Process subpoenas and legal requests by conducting account research and collecting/submitting requested documentation to legal entities. § Assist with regulatory exams and internal audits. Compliance Program Support (10%) § Support the Member Identification Program (MIP/KYC). § Conduct regulatory research using legal and regulatory references. § Provide feedback on program enhancements and emerging risks. Other duties as assigned. Experience § At least one year of related banking experience. Banking compliance, BSA/AML or audit support experience preferred. Knowledge and Skills Required § Working knowledge of BSA, AML, CFT, OFAC regulations, and the USA PATRIOT Act. § Strong investigative, analytical, and problem‑solving abilities. § Exceptional writing skills, particularly in drafting SAR narratives. § Ability to work with a high degree of accuracy, confidentiality, and professionalism. § Familiarity with banking systems and Microsoft Office, and Verafin a plus. § Ability to collaborate effectively with auditors, regulators, and internal teams. Work Environment § Hybrid option: 3 days onsite at our Franklin Street, Nashua NH location, 2 days remote. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the IT Manager, the Senior Systems Engineer is responsible for the design, implementation, and maintenance of the organization's on-premises and cloud-based infrastructure. This role drives automation, enhances system efficiency, and aligns technology initiatives with business objectives and modernization goals. The Senior Systems Engineer will lead disaster recovery exercises, implement redundancy and high-availability strategies, and ensure infrastructure security and compliance with industry standards. This position also collaborates closely with other IT team members, business units, and stakeholders to deliver secure, scalable solutions, while mentoring junior technical staff and promoting a culture of continuous improvement and knowledge sharing. Key Responsibilities * Design and implement robust, scalable on-premises and cloud-based systems that meet organizational needs. * Deploy, configure, and manage cloud infrastructure and services (e.g., Azure, AWS) with a focus on performance, cost optimization, and security. * Perform regular maintenance and provide support for existing systems, ensuring high availability, reliability, and optimal performance. * Integrate new technologies and cloud solutions into existing environments without disrupting operations. * Monitor and analyze system and cloud performance, conduct root-cause analysis, and implement proactive improvements. * Ensure all systems-on-premises and cloud-are secure and compliant with organizational policies and industry standards. * Create and maintain comprehensive system documentation, including design specifications, configuration baselines, and maintenance procedures. * Work closely with other IT staff, business analysts, and stakeholders to achieve project goals, share knowledge, and mentor junior staff. Core Skill Competencies * Technical Expertise: Advanced proficiency in system architecture, network configuration, cloud infrastructure, and software integration. * Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve complex system and infrastructure issues. * Security Awareness: Comprehensive understanding of cybersecurity principles, compliance standards, and best practices for securing hybrid environments. * Project Management: Proven ability to plan, coordinate, and execute multiple projects while meeting scope, timeline, and quality objectives. * Communication: Excellent verbal and written communication skills; able to translate complex technical concepts for non-technical stakeholders. * Collaboration: Strong interpersonal skills with a focus on teamwork, cross-departmental collaboration, and mentoring junior staff. Physical Demands * Capability to work in various environments, including data centers and server rooms. * Prolonged periods of sitting and using a computer. * Occasional travel may be required for on-site support and installations. * Ability to work flexible work hours including on-call responsibilities. Qualifications * Bachelor's degree in computer science, Information Technology, or a related field preferred. * 7+ years of experience in systems engineering or solutions architecture, including infrastructure design and implementation. * 5+ years of experience in senior technical roles with a focus on disaster recovery, business continuity, and redundancy planning. * Expertise in Windows Server, Active Directory, VMware Cloud Director, and related infrastructure technologies. * Proven experience designing and implementing disaster recovery and high-availability solutions across hybrid environments. * Strong proficiency with automation and scripting tools for infrastructure deployment and management (e.g., PowerShell, Python, and Opcon). * Strategic experience with Microsoft Azure, including architectural design, governance, cost optimization, and integration with on-premises infrastructure.

Job DescriptionRole: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information.- Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information.- Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions.- Respond to all telephone and/or E-mail correspondences on the same day as they are received.- Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs.- Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements* Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work EnvironmentMember facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The Direct Loan Processing Representative will have the primary responsibility of processing and funding all direct consumer loans, mobile home loans and Home Equity Lines of Credit. Duties also include supporting the Direct Loan Processor in receiving, reviewing and booking indirect consumer loans. Will develop and maintain strong and effective communications with the Centralized Lending Team, the Retail Team, the Operations Team, and Indirect Sellers. Consistently processes all loan requests in a timely manner to meet or exceed processing and funding expectations. Responsible for processing all direct loan product requests in an accurate and efficient manner, within established timeframes. This includes performing pre-closing, closing & post-closing tasks for all loan consumer loan products offered by the credit union. Responsible for working with Bellwether members to finalize the details of their approved consumer loan, collecting outstanding stipulation documentation, preparing loan documents for closing and ensuring the final loan package meets required standards. Will also be responsible for funding the loan to the core system and delivering the proceeds of the loan. They will organize the loan file and submit to Quality Control within established timeframes. Responsible for working the Home Equity Line of Credit Pipeline by ordering and tracking supporting documentation, sending notices, disclosure and application packages to the borrower, ensuring all loans are compliant and documentation is complete, creating the closing documents, scheduling closings with the members to finalize the loan as well as funding and disbursing the loans. Will record HELOC mortgages and supporting riders with the registry of deeds. Will organize the loan file and submit to Quality Control within established timeframes. Responsible for processing and funding the indirect mobile home loans. Will verify that all documents contained within the closed loan package meet required loan standards. Work with the seller to collect outstanding items. Set up loan within servicing and core systems. Will send out welcome package, organize loan file and submit to Quality Control within established timeframes. Will set up and process adverse action letters within required time frame. Will process withdrawn, declined and approved loans that are HMDA reportable in a compliant manner. Responsible for inputting loan applications into lending software, including indirect autos and mobile homes. Responsible for answering written and electronic credit disputes in compliance with FCRA. Assist Indirect Processor with funding indirect auto loan packages from dealerships within the Credit Union's established time frames. Verify all documents contained within the loan packages for accuracy and that they meet required standards. Communicate with the dealers any missing documents and funding problems which must be resolved prior to funding. Organize loan file and submit to Quality Control within established timeframes. Must have a thorough understanding of consumer loan policies and procedures. Understands and complies with all applicable regulations. Occasionally assist in performing administrative tasks within the department. Including, but not limited to, loan filing, gathering and preparing loan data for audits and reporting purposes, obtaining payoffs and title processing. Work together with the Centralized Lending Team in meeting or exceeding the lending standards & loan goals. Demonstrates the capacity to consistently handle an above average volume of department workflow. Follow up on Quality Control findings in a timely fashion. Understand and comply with all BSA Regulations Other duties as assigned. Qualifications Professional, well-developed interpersonal skills essential for effectively and openly communicating with our internal and external members and projecting a positive image as a representative of the Credit Union. Effective well rounded communication skills including reading, writing and listening. Communicates in a professional manner at all times and in all forms. Self-motivated and capable of working independently. Computer skills including, but not limited to, Windows, Word, Excel, & Outlook are a must as well as a basic understanding of software utilized by BCCU. Job requires a sound knowledge of Credit Union policies and procedures for consumer and mortgage lending. Requires the completion of duties that require registration and licensing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). The registration process with the Nationwide Mortgage Licensing System and Registry and obtaining the license must be completed prior to commencement of duties related to residential mortgage loan origination. If unable to obtain this licensing, or if becoming ineligible for licensing, eligibility for employment with the Credit Union in this position will be subject to evaluation and may be terminated. Utilizes time effectively; tracks and prioritizes work to ensure that tasks are completed according to their priority. Remains aware of and plans for upcoming events or activities. Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.) Position requires sitting the majority of the day. May have to lift up to 20 pounds. Position also requires occasional bending, squatting, climbing, twisting, reaching and kneeling. These characteristics are normally acquired through completion of a high school education plus additional post-secondary coursework. Job requires a minimum of six months to one year of similar or related experience.

Under the direction of the Director of Residential Lending, the Mortgage Loan Officer is responsible for assisting members in obtaining mortgage loans and ensuring a smooth, efficient, and positive lending experience. Cross-sell applicable products and services to meet credit union goals. Key Responsibilities * Assess members financial situations and provide tailored mortgage solutions. * Conduct thorough analyses of applicants' credit histories and financial backgrounds. * Guide members through the mortgage application process, explaining terms, conditions, and legalities. * Collaborate with real estate agents, underwriters, and other industry professionals. * Maintain up-to-date knowledge of mortgage products, lending regulations, and market trends. * Generate new business by developing relationships with real estate professionals, builders, attorneys, and personal networks. * Prepare and submit mortgage applications to underwriting for approval. * Negotiate loan terms and interest rates with applicants. * Ensure compliance with all federal and state regulations throughout the lending process. * Provide exceptional member service and maintain ongoing relationships with members. * Participate in community and industry organizations and events. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Relationship Building: Strong interpersonal skills to build and maintain professional relationships. * Analytical Skills: Ability to assess financial situations and determine appropriate mortgage solutions. * Member Focus: Commitment to providing high-quality service and fostering positive member relationships. * Detail-Oriented: Meticulous attention to detail to ensure accuracy and compliance in all documentation. * Interpersonal Skills: Strong ability to build and maintain professional relationships. * Problem-Solving: Effective problem-solving abilities to address clients' concerns and find viable solutions. * Sales Skills: Proficiency in sales techniques and ability to generate new business opportunities. * Time Management: Excellent time management skills to handle multiple tasks and deadlines efficiently. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and mortgage lending software including but not limited to LOS, POS and Pricing. Physical Demands * Prolonged periods sitting at a desk and working on a computer. * Occasional lifting of office supplies, up to 15 pounds. * Frequent travel may be required for meetings and events. Qualifications * Minimum of an associate's degree in business or finance with five or more years of experience in first mortgage origination. * Active well-established book of business and COIs to consistently originate production averaging a minimum funded loan volume of $1MM monthly for the most recent 24-months, previous 24-month production mix should be a minimum of 60% purchase volume. * Able to accurately determine interest rates, buy-downs, pricing for Conventional, HFAs and Government programs. * Maintain a thorough knowledge and understanding of Conventional, FHA, VA, NHHFA, USDA RD, HFAs and portfolio lending and how they work and be able to communicate these effectively to all members. * Mortgage Loan Originator (MLO) license or certification as required by state regulations. * Continuing education and training in mortgage lending practices and regulations.

Under the direction of the SVP of Commercial Banking, the Commercial Credit Manager is responsible for the management of the credit analysts and the credit administration function. Also responsible for financial analysis and underwriting of complex credits for business loans within policies and guidelines. The manager aligns with industry and market conditions and recommends changes to credit policy and procedures while maintaining the risk rate model. Responsible for credit related audits and exams. Key Responsibilities • Lead a team of credit analysts on loan originations, renewals, and reviews. • Evaluate the creditworthiness of potential business members by analyzing financial statements, credit reports, and other relevant data. • Work with Commercial Relationship Managers to evaluate credit profile and appropriately structure loan requests based on risk assessment. • Review and approve credit applications based on Lending Authority Policy. • Conduct real estate appraisal, environmental and inspection reviews in accordance with applicable guidelines. • Manage vendor relationships including the administration of the loan origination/portfolio management system, LoanVantage. • Primary contact for credit related audits and examinations. • Manage US SBA guaranteed loan program Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance. • Team Performance: Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans. • Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. • Risk Management: Identify and mitigate risks for the CU. • Regulatory Knowledge: In-depth knowledge of federal, state, and local regulations related to residential lending. • Compliance: Knowledge of financial regulations and standards. • Budget Management: Experience in budgeting and financial management, with the ability to manage and optimize resources. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Physical Demands • Ability to sit for extended periods while working at a computer. • Occasional lifting and carrying of files, documents, and office supplies (up to 20 pounds). Qualifications • Bachelor's degree in finance, accounting, business administration, or a related field. A master's degree or professional certification (e.g., CPA, CFA) is a plus. • Ten or more years of experience in commercial credit analysis. • Knowledge of Federal, NCUA and State of NH banking regulations. • Advanced knowledge of credit enhancement programs (i.e. SBA, NHBFA, and CDFIs). • Strong understanding of credit principles, financial analysis, and risk management. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

include, but are not limited to: - Provide friendly, professional, personalized service to all members, using Service Strategies. - Accurately handle money. - Handling member account transactions with accuracy and a sense of urgency - Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner. - Covering a wide variety of work responsibilities, filling needs when other tellers are away from their workstations including working at the drive-up window as needed. - Promoting products and services to meet or exceed branch and company objectives; cross-selling products and services. Qualifications: Experience: - Prior teller/ cash handling experience preferred. - Customer service skills essential. Skills: - Good communication skills. - Strong Computer skills. - Sales acumen. - Attention to detail. Physical Requirements: - Ability to stand for long periods of time. - Ability to lift 25 pounds. - Bending, twisting, squatting, reaching. Education: - High School or GED required. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Outbound Sales Representative - Banking Experience Required Pay - $22.00-$23.00 + incentives based on sales The Inside Sales Representative is responsible for outbound, revenue-generating, sales activities using telephone, email, and other electronic messaging methods. With thorough product knowledge of Bellwether Community Credit Union deposit products, consumer loan products, loan protection products, and digital services, the Inside Sales Representative will use a consultative sales approach to facilitate sales while helping members achieve their financial goals, thereby creating brand promoters. Makes consultative outbound calls to various types of leads related to marketing initiatives, sales of products and services, and other calls to members, prospective members, and self-generated referrals. Meet or exceed sales and service activity goals and sales production goals to support deposit growth and loan growth expectations. Uses reports, research, and loan acquisition tools to cross-sell and up-sell Credit Union products and refer business partner products and services. Handles all related processing of member applications for deposit accounts and loans and analyzes credit bureau reports for additional sales opportunities. Handles incoming calls that relate to the achievement of sales goals while delivering service that always builds brand promoters. Warm-transfer service calls to appropriate Retail and Operations staff. Develops a detailed understanding of BCCU loan and deposit products, guidelines, and policies. Applies this knowledge situationally and conversationally to probe for, identify, and acquire new relationship growth opportunities. Collaborates as needed in team decision making. Attends and takes an active role in meetings and training sessions. May be required to open new accounts and service existing accounts, including IRAs and loans. Effectively deals with ambiguity in developing best practices for tracking and converting leads to sales. Adheres to timely follow-up standards in accordance with outbound calling procedures as they develop. Aids in the improvement of outbound sales tracking and reporting. Provides detailed notes to Centralized Lending team on consumer loan applications within assigned guidelines in a timely, efficient manner. Qualifications Professional, well-developed interpersonal skills, both verbal and written, necessary for servicing Credit Union members and projecting a positive image as representative for the Credit Union. Work requires essential knowledge of all Credit Union products and services. These characteristics are normally acquired through completion of a high school education plus some experience in the teller and/or member service area of a credit union or financial institution. Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, ratios etc.). A high level of comfort with various computer applications, adapting to changes in programs, and navigating the internet are required.

Under the direction of the Loan Servicing Manager, the Loan Resolution Supervisor is responsible for overseeing and managing the loan resolution team to ensure effective handling and resolution of delinquent loans. This role requires a blend of leadership, communication, and analytical skills to develop strategies for resolving loan issues and improving department efficiency. The Supervisor ensures reasonable remedies meet the needs of the members and the Credit Union. Key Responsibilities • Supervise and mentor a team of loan resolution specialists, providing guidance and support to ensure high performance and professional development. • Develop and implement strategies for resolving delinquent loans, including negotiation with borrowers and exploring alternative payment arrangements. • Negotiate appropriate and reasonable extensions, payment plans, forbearance agreements, loan modifications • Monitor and analyze team performance metrics, prepare regular reports to be presented to the Loan Resolution Committee and Credit Committee monthly. Present potential losses in the event of loan modification, short sale, deed in lieu, repossession, liquidation, foreclosure. • Member Service: Address escalated member issues and complaints, working to find satisfactory resolutions while maintaining member relationships. • Represent the credit union in court proceedings and communicate with attorneys in all chapters of Bankruptcy. • Conduct training sessions for team members to enhance their skills and knowledge of loan resolution processes. • Maintain accurate records of all loan resolution activities and communications with borrowers. • Ensure all activities comply with relevant laws, regulations, and company policies. • Regulation Owner must stay current and knowledgeable on assigned regulations for the credit union. In partnership and with the support of the Risk Management Compliance area, ensure regulatory changes ae identified and implemented timely to assure policies and procedures accurately reflect changes as well as complete periodic reviews and tests as necessary to maintain compliance. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Leadership: Strong ability to lead, motivate, and develop a team. • Analytical Skills: Proficient in analyzing data to make informed decisions and improve processes. • Negotiation: Skilled in negotiating with members to reach mutually beneficial resolutions. • Problem-Solving: Ability to identify issues and develop effective solutions. • Attention to Detail: High level of accuracy in documentation and reporting. • Member Service: Strong commitment to providing exceptional member service. • Time Management: Ability to prioritize tasks and manage time effectively. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collections software. Physical Demands • Prolonged periods sitting at a desk and working on a computer. • Occasional lifting of office supplies, up to 15 pounds. • Ability to work in a fast-paced environment and handle high-stress situations. • Regular use of telephone and email for communication. Qualifications • Associates degree or equivalent experience with at least five years of collection experience preferably in mortgage, mobile home, consumer loan, and credit card collections • Five years Supervisory experience in collections environment to include leadership and coaching skills. • Proficiency in the understanding of Fair Debt Collection regulations and Bankruptcy practices • Proficiency in the understanding of Investor (FNMA) and PMI Company reporting and guidelines. • Must possess excellent written, verbal and negotiation skills.

Role: To assist the Branch Manager and to oversee the loan activities of the Branch; help to ensure the Branch meets financial, operational, service, and growth plans. Essential Functions & Responsibilities: - Assists in maintaining and developing a qualified staff sufficient to meet the needs of the members. - Assists to develop a Sales Culture to promote all TCU products and services and financial planning offered through TFG, LLC. - Focus on Teller/FSR/Lending Procedures, TCU's Service Standards, Staff Development, Support, Mentoring and Coaching. - Proficient in all duties of a Branch Manager and capable of running the office in the Manager's absence. - Develop into an FSR, servicing members as needed. - Keep management informed regarding key operating issues affecting the branch. - Perform other related duties as assigned. Knowledge and Skills: Experience Three (3) to five (5) years of similar or related experience Experience in a leadership role preferred Lending and/or Mortgage experience preferred Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation. Other Skills * Team Building Skills * Strong written and/or oral Communication Skills * Computer literacy with Microsoft Window-Based Systems * Sales Acumen * Analytical Skills Physical Requirements * Ability to sit for extended periods of time * Ability to twist, bend, squat, and reach Work Environment Member Facing/Fast Paced/Team Orientated Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The Systems Administrator is a hands-on role responsible for the management, support, and ongoing improvement of the credit union's core infrastructure systems across multiple locations. The role plays a key part in ensuring the security, reliability, and performance of infrastructure and network services while providing responsive technical support to end users in a regulated credit union environment. KEY RESPONSIBILITIES Administer and support core infrastructure systems including Active Directory, network components, identity services, virtualization platforms, servers, and supporting services. Perform routine system maintenance including patching, updates, monitoring, backups, and recovery testing using established change practices. Support Microsoft-based environments including Windows Server and Microsoft 365 / Entra ID. Maintain accurate infrastructure and network documentation, including configurations, procedures, and diagrams. Support disaster recovery and business continuity activities through execution of backups, restores, and testing. Administer and support LAN, WAN, VPN, wireless, and internet connectivity across branch and office locations. Troubleshoot network performance and connectivity issues and coordinate with vendors as needed. Implement and support infrastructure and security controls related to access management, system hardening, logging, and monitoring. Assist with vulnerability remediation, incident response, and internal reviews as directed. Support regulatory and compliance needs by maintaining secure configurations and providing technical documentation when requested. Maintain strict confidentiality of member, employee, and institutional information. Provide technical support for infrastructure, systems, and network-related issues. Participate in an after-hours on-call rotation for critical incidents and outages. NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time. Qualifications 3+ years of experience in systems, infrastructure, or network administration. Hands-on experience with Active Directory and Windows-based infrastructure. Experience with Microsoft 365, including Entra ID and Exchange. Experience supporting virtualization platforms (VMware, Hyper-V, or equivalent). Familiarity with Cisco/Meraki network equipment. Working knowledge of networking fundamentals including DNS, DHCP, VPNs, ACLs, NPS, routing, and switching. Experience supporting enterprise backup, monitoring, or endpoint management solutions. Experience working in a security-sensitive or availability-critical environment. Strong troubleshooting, documentation, and communication skills. Prior experience in a financial institution or other regulated industry a plus. PHYSICAL CONSIDERATIONS: Ability to lift up to 50 pounds. Ability to climb ladders and work in network closets. Ability to work extended hours during outages, maintenance windows, or incident response.

The Mortgage Loan Processor is responsible for loan file computer set up and ordering of all loan documentation required on residential loan applications which are in first lien position and collection and evaluation of all documented information required. This person will verify through alternate documentation or outside sources, the validity of the application information, calculate debt-to-income and loan-to-value ratios, and assemble a completely documented file for submission to underwriting with a letter of recommendation. The Loan Processor will also be responsible for scheduling mortgage closings with all stakeholders, reviewing mortgage files to ensure required documents are complete and accurately meeting all applicable federal regulatory and compliance standards. Qualifications Have a thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, and agency requirements. Be familiar with all federal and state regulations governing Credit Union mortgage lending. Have a thorough working knowledge of conventional, FHA, VA, USDA, and New Hampshire Housing; and other special loan/grant programs; and the necessary documentation for processing and obtaining underwriting approval. Obtain all information necessary from borrowers and other third-party resources to process loans and obtain underwriting approval as needed. Set up files on system, order credit reports, appraisals, and necessary verification forms and conduct follow up with outside sources for outstanding documentation. Review and analyze all documentation received and determine ratios and credit acceptability after documentation is received. Load files into document management system. Complete a final evaluation and analysis of the completed loan file package and prepare the file for underwriting approval, specifying any applicable conditions to the approval. Clear all alerts on credit report, review appraisal and clear all pending conditions Complete a final evaluation and analysis of the completed application package and prepare the file to be sent to document preparation for Underwriting and Closing. Utilizing pipelines, timeframes & coordinating with the closing department to make sure files meet purchase closing dates and adhere to TRID timelines and regulations. Arrange Closing with Attorney/Title Company, prepare, and send the Closing Disclosure and Closing package in accordance with CFPB regulations, timeframes and TRID guidelines. Closely examine all information relating to fee's, rate, property information, vesting, to ensure accuracy. Coordinate, set-up, funding, booking and shipping of 1 st mortgages. Updating core operating system and servicing platform as required. Maintain and update loan files on the loan origination software as the loan flows through the system from processing to closing. Finastra Mortgagebot LOS experience helpful but not required. Complete all required HMDA information in loan origination software. Have a general knowledge of all Credit Union departments and how they interact with the Mortgage Lending Operations department. Work with staff and co-workers as a team in analyzing and solving situations that may arise in the mortgage origination loan process. Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals. Work with Post Closer on Quality Control and follow up with pending documentation to ensure a compliant file and completing post close file submission Familiar with secondary market guidelines and loan delivery process For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service Other Job Functions: Represent BCCU in a professional and responsible manner at all times. Perform additional duties as may be assigned. Maintain good housekeeping practices within the work area. Understand and Comply with all BSA Regulations Job Specifications: Professional, well-developed interpersonal skills essential for interviewing loan applicants and projecting a positive image as representative of the Credit Union. Knowledge of underwriting guidelines (FNMA, FHLMC, FHA) and other investors used by BCCU. Knowledge of all state and federal regulations affecting mortgage lending including but not limited to Reg Z, ECOA, Reg B, and HMDA. General knowledge of NH Real Estate Law. Excellent interpersonal skills. Self motivated and capable of working independently. Basic computer skills including, but not limited to, Windows, Word, Excel, and a thorough understanding of mortgage software utilized by BCCU These characteristics are normally acquired through completion of a high school education plus additional post-secondary coursework. A minimum of two to three years' experience as a mortgage loan processor, with an emphasis on conventional, FHA, VA products, and other loan products. Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.). The ability to perform income analysis to compute income to payment and debt to income ratio and Loan to Value. Must have dependable transportation. Position requires sitting, standing, squatting, driving, and the ability to enter and maneuver facilities outside of the control of BCCU. May have to lift up to 30 pounds. Flexible hours are required, but a minimum of 40 hours/week are expected to be devoted to fulfilling and/or exceeding the goals of the position Additional hours as necessary to accomplish objective, goals and projects Ability to Multi-Task, Adapt, and Problem Solve. Must be organized and detail- focused.

Role: To support the financial management and operations of the credit union through maintenance of records and reports. Performs relatively straight forward, routine tasks as directed within the Operations department. Essential Functions & Responsibilities: - Automated Clearing House (ACH): (primary and backup) Perform daily exception processing, stop payments, written statements of unauthorized debt (WSUD), process death alerts, death certificates, reclamations and allocations. - Share Drafts: Daily processing of share draft exceptions. Review checks over $10,000 for proper signature. Report checks over 100K to management daily. Process forgery claims and various check adjustments. Post necessary journal entries and perform monthly reconciliation to the general ledger - ATM Deposit Processing: Daily processing of member and non-member deposits through TCU owned ATMs and ITMs. - ACH Origination: Create and release ACH Origination batches of routine transactions, such as; loan payments, dealer funding, tuition, and payroll. Set up and maintain new business ACH requests and upload business batches for origination when necessary. Direct Loan Payment Processing (DLPA) - Remote Deposit Capture (RDC): Daily processing of member deposits initiated on-line, weekly review of RDC memberships no longer in good standing, respond to branch requests to add or remove RDC from a membership. - Fed Returns: Daily processing of deposited checks returned by the Federal Reserve for various reasons. Perform monthly reconciliation to the general ledger. - Courtesy Pay (CP): Weekly addition of CP for qualifying memberships, weekly removals, and notifications to members. Respond to management requests to remove or add the product, as needed. - Compliance: Create, maintain, and periodically review procedures for all assigned tasks . Maintain knowledge of current rules and regulations associated with responsibility. - Other duties as needed including but not limited to Shared branching adjustments, assisting with reporting and providing backup coverage as needed. Knowledge and Skills: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Other Skills Detailed oriented and organized. Must be able to Work independently, and have good communication skills. Computer proficiency. Processing experience preferred. Physical Requirements Work Environment Office work and remote hybrid possible Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.