Triangle Credit Union jobs in Nashua, NH

Job DescriptionSet schedule: Mon-Fri, 7am-12pm Role: To maintain the grounds such that they are clean and professional appearing to members. Efficiently and effectively ensure all documentation/packages are delivered to their intended destination. Essential Function and Responsibilities: · Clean or spot clean fixtures, vehicles, equipment, floors, building exteriors, change light bulbs, swap batteries, and stock supplies, as needed and directed.· Deliver mail and packages to all locations following a set schedule and handle any mail emergencies as needed.· Notifies management regarding items that require repair, show signs of wear and tear, report general condition of buildings and equipment, order supplies, as needed.· Removes snow and ice by shoveling and salting walks and driveways during stormy weather or as needed and directed.· Providing friendly, professional, personalized service to all members using Service Strategies.· Perform other duties, as requested, and maintain a safe and violation free driving record. Knowledge and Skills: Experience:One year to three years of similar or related experience. Education:A high school education or GED Interpersonal Skills:Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Helpdesk Manager, the Senior Helpdesk Specialist provides tier-2 hardware, software and application support to the organization over phone, email and in person. This position is responsible for the first level and escalated problem determination, recording, incident reporting and resolution in order to meet the business needs of the Credit Union. The Senior Helpdesk Specialist will be a key contributor with the Helpdesk Manager in managing complex projects and coordinating task delegation to Helpdesk Specialists. This role will also primarily support infrastructure-related operations, including incident management for monitoring tools, network services, and other core systems\applications. Key Responsibilities Work with the Infrastructure team on larger projects and system Go-Lives. Provide administrative support for core business and other systems. Serve as an escalation point for tickets requiring advanced troubleshooting or investigation beyond the scope of Helpdesk Specialists. Provide primary support for any end user devices including Windows Desktop, Printers/Scanners and phones. Install and troubleshoot Microsoft windows, Office suite, Office 365, Emails, anti-virus, VPN and business applications, as measured by the accurate and timely completion of SMB Support Requests and business area feedback; determining possible solutions; testing and implementing solutions to enhance company capabilities for user support, over phone and desk side. Measured as resolved through tickets. Conduct hardware installations at all SMB sites for break/fix and hardware refreshes. Supports all activity for the Credit Union ATM/ITM network to include alerts and availability Manage workstation provisioning to ensure that applications will exhibit high levels of performance, security, scalability, and reliability upon deployment. Keep up to date Inventory of all User related IT equipment. Manage and document locations of local and remote deployed equipment. Manage onboarding, transfers and terminations processing. Addresses security vulnerabilities that are present on endpoints, printers, and other assets. Work closely with other IT team members to resolve complex issues, share knowledge, and continuously improve IT services and support processes. Core Skill Competencies Technical proficiency: Strong knowledge of computer systems, networks, and software applications. Automation: Familiarity with scripting or automation tools (e.g., PowerShell, Python, or Microsoft Power Automate). Leadership: Strong leadership skills with the ability to manage and motivate a team. Problem-Solving: Excellent analytical and problem-solving abilities. Communication: Effective communication skills, both verbal and written, to interact with team members and stakeholders. Time management: Ability to prioritize tasks, manage time effectively, and handle multiple issues simultaneously. Teamwork: Ability to collaborate with team members and other departments to achieve common goals. Physical Demands Ability to sit for extended periods while working at a computer. Occasional lifting of equipment and boxes up to 50 pounds. Ability to travel to different office locations as required. Qualifications Bachelor's degree in technical field or equivalent hands-on experience in IT operations or support. Minimum of three years of experience working in a technical operating capacity with banking experience a plus. Previous senior/lead helpdesk experience a plus. Demonstrated knowledge and experience with Windows desktop operating systems, Windows Server, and associated services. Strong leadership skills and ability to delegate tasks to team members. Experience with automation and scripting.

Under the direction of the Business Development Team Lead, the Business Development Officer is responsible for identifying potential business opportunities, building and maintaining relationships and fostering partnerships with Regional Managers, branch sales and service, SMFS and commercial relationship manager to drive credit union growth. Acts as a relationship manager for businesses with lending relationships generally under $250M. Driving small business suite of services including deposit accounts, business loans and lines of credit, and cash management products. Key Responsibilities: * Build and maintain strong relationships with new business members to support business deposits and cash management. * Identify and evaluate potential business opportunities in the community to generate cash management and deposit opportunities including Financial Wellness@Work. * Manage internal and external Centers of Influence (COI) such as CPA's, commercial real estate brokers, and lawyers to develop new business. * Develop and implement plans to drive business growth and market expansion. * Conduct market research to identify trends, competitor activities, and opportunities. * Prepare and deliver presentations and proposals to potential members and partners. * Collaborate with internal teams to ensure alignment and execution of business strategies. * Monitor and report on the effectiveness of business development activities. * Attend industry events, conferences, and networking opportunities to promote the credit union and assist in meeting their sales goals. Core Skill Competencies: * Communication: Excellent verbal and written communication skills for interacting with potential members. * Relationship Building: Strong interpersonal skills to build and maintain professional relationships. * Analytical Skills: Strong analytical abilities to evaluate business opportunities and performance. * Sales Management: Experience in sales management and achieving sales targets. * Adaptability: Flexibility to adapt to changing market conditions and business needs. * Team Collaboration: Ability to work effectively with cross-functional teams. * Time Management: Excellent organizational skills and ability to manage multiple projects simultaneously. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and using CRM software, cash management platform and other business development tools. Physical Demands: * Ability to sit for extended periods while working at a computer. * Occasional lifting of office supplies and equipment, up to 25 pounds. * Frequent travel to meet with potential members and attend industry events. Qualifications: * Bachelor's degree in Business Administration, Marketing, or a related field. * Five years of experience in business development, sales, or retail. * Proven track record of achieving business growth targets. * Strong understanding of market dynamics and industry trends. * Ability to travel as required.

Under the direction of the Member Experience Manager, I/II, the Member Experience Supervisor I, is responsible for leading and managing a team dedicated to providing exceptional service to members. The Supervisor oversees daily operations, ensuring that members' needs are met efficiently, and enhancing the overall member experience. The branch deposit portfolio is less than $75mm and under $5mm for year one of a new branch. Key Responsibilities * Supervise, mentor, and support a branch team. * Oversee daily operations to ensure smooth workflow and adherence to service standards. * Handle escalated member inquiries and complaints, providing timely and effective resolutions. * Process transactions accurately and efficiently according to balance guidelines. * Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans. * Conduct regular training sessions to enhance team skills and knowledge. * Identify areas for process enhancement and implement solutions to improve efficiency and service quality. * Provide coverage and oversight of Sales and Service functions in order to assist in meeting the branch goals. * Prepare and present reports on team performance and member satisfaction metrics. * Ensure adherence to company policies, procedures, and regulatory requirements. * Lead special projects and initiatives aimed at improving the member experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Effective problem-solving skills to address and resolve member issues promptly. * Organizational: Ability to manage multiple tasks and priorities in a fast-paced environment. * Interpersonal: Strong relationship-building skills to foster a positive team environment and collaborate with other departments. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. * Risk Management: Identify and mitigate risks. Physical Demands * Prolonged periods sitting at a desk and working on a computer. * Occasional lifting of office supplies, up to 30 pounds. * Occasional travel may be required for events, meetings, or conferences. Qualifications * High school diploma required, associate's degree preferred or equivalent work experience. * Minimum of 2 years supervisory experience or as a Teller III/Member Experience Specialist. * Proficient understanding of sales and daily branch operations as it relates to teller and branch operational functions. * Knowledge of deposit and loan products required.

Role: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information. - Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information. - Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions. - Respond to all telephone and/or E-mail correspondences on the same day as they are received. - Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs. - Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements * Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work Environment Member facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the IT Manager, the Senior Systems Engineer is responsible for the design, implementation, and maintenance of the organization's on-premises and cloud-based infrastructure. This role drives automation, enhances system efficiency, and aligns technology initiatives with business objectives and modernization goals. The Senior Systems Engineer will lead disaster recovery exercises, implement redundancy and high-availability strategies, and ensure infrastructure security and compliance with industry standards. This position also collaborates closely with other IT team members, business units, and stakeholders to deliver secure, scalable solutions, while mentoring junior technical staff and promoting a culture of continuous improvement and knowledge sharing. Key Responsibilities Design and implement robust, scalable on-premises and cloud-based systems that meet organizational needs. Deploy, configure, and manage cloud infrastructure and services (e.g., Azure, AWS) with a focus on performance, cost optimization, and security. Perform regular maintenance and provide support for existing systems, ensuring high availability, reliability, and optimal performance. Integrate new technologies and cloud solutions into existing environments without disrupting operations. Monitor and analyze system and cloud performance, conduct root-cause analysis, and implement proactive improvements. Ensure all systems-on-premises and cloud-are secure and compliant with organizational policies and industry standards. Create and maintain comprehensive system documentation, including design specifications, configuration baselines, and maintenance procedures. Work closely with other IT staff, business analysts, and stakeholders to achieve project goals, share knowledge, and mentor junior staff. Core Skill Competencies Technical Expertise: Advanced proficiency in system architecture, network configuration, cloud infrastructure, and software integration. Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve complex system and infrastructure issues. Security Awareness: Comprehensive understanding of cybersecurity principles, compliance standards, and best practices for securing hybrid environments. Project Management: Proven ability to plan, coordinate, and execute multiple projects while meeting scope, timeline, and quality objectives. Communication: Excellent verbal and written communication skills; able to translate complex technical concepts for non-technical stakeholders. Collaboration: Strong interpersonal skills with a focus on teamwork, cross-departmental collaboration, and mentoring junior staff. Physical Demands Capability to work in various environments, including data centers and server rooms. Prolonged periods of sitting and using a computer. Occasional travel may be required for on-site support and installations. Ability to work flexible work hours including on-call responsibilities. Qualifications Bachelor's degree in computer science, Information Technology, or a related field preferred. 7+ years of experience in systems engineering or solutions architecture, including infrastructure design and implementation. 5+ years of experience in senior technical roles with a focus on disaster recovery, business continuity, and redundancy planning. Expertise in Windows Server, Active Directory, VMware Cloud Director, and related infrastructure technologies. Proven experience designing and implementing disaster recovery and high-availability solutions across hybrid environments. Strong proficiency with automation and scripting tools for infrastructure deployment and management (e.g., PowerShell, Python, and Opcon). Strategic experience with Microsoft Azure, including architectural design, governance, cost optimization, and integration with on-premises infrastructure.

Under the direction of the Director of Residential Lending, the Mortgage Loan Officer is responsible for assisting members in obtaining mortgage loans and ensuring a smooth, efficient, and positive lending experience. Cross-sell applicable products and services to meet credit union goals. Key Responsibilities • Assess members financial situations and provide tailored mortgage solutions. • Conduct thorough analyses of applicants' credit histories and financial backgrounds. • Guide members through the mortgage application process, explaining terms, conditions, and legalities. • Collaborate with real estate agents, underwriters, and other industry professionals. • Maintain up-to-date knowledge of mortgage products, lending regulations, and market trends. • Generate new business by developing relationships with real estate professionals, builders, attorneys, and personal networks. • Prepare and submit mortgage applications to underwriting for approval. • Negotiate loan terms and interest rates with applicants. • Ensure compliance with all federal and state regulations throughout the lending process. • Provide exceptional member service and maintain ongoing relationships with members. • Participate in community and industry organizations and events. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Relationship Building: Strong interpersonal skills to build and maintain professional relationships. • Analytical Skills: Ability to assess financial situations and determine appropriate mortgage solutions. • Member Focus: Commitment to providing high-quality service and fostering positive member relationships. • Detail-Oriented: Meticulous attention to detail to ensure accuracy and compliance in all documentation. • Interpersonal Skills: Strong ability to build and maintain professional relationships. • Problem-Solving: Effective problem-solving abilities to address clients' concerns and find viable solutions. • Sales Skills: Proficiency in sales techniques and ability to generate new business opportunities. • Time Management: Excellent time management skills to handle multiple tasks and deadlines efficiently. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and mortgage lending software including but not limited to LOS, POS and Pricing. Physical Demands • Prolonged periods sitting at a desk and working on a computer. • Occasional lifting of office supplies, up to 15 pounds. • Frequent travel may be required for meetings and events. Qualifications • Minimum of an associate's degree in business or finance with five or more years of experience in first mortgage origination. • Active well-established book of business and COIs to consistently originate production averaging a minimum funded loan volume of $1MM monthly for the most recent 24-months, previous 24-month production mix should be a minimum of 60% purchase volume. • Able to accurately determine interest rates, buy-downs, pricing for Conventional, HFAs and Government programs. • Maintain a thorough knowledge and understanding of Conventional, FHA, VA, NHHFA, USDA RD, HFAs and portfolio lending and how they work and be able to communicate these effectively to all members. • Mortgage Loan Originator (MLO) license or certification as required by state regulations. • Continuing education and training in mortgage lending practices and regulations.

Under the direction of the Member Experience Float Supervisor, the Float Member Service Associate is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Provide coverage for staff shortages across multiple branches as needed. * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 50 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. * Travel is required. Qualifications * High school diploma or equivalent is required. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members. Key Responsibilities • Process customer transactions, including deposits, withdrawals, and payments. • Maintain and balance a cash drawer daily. • Assist customers with account inquiries and provide information on bank products and services. • Ensure security protocols to mitigate risk are followed. • Refer customers to appropriate bank personnel for more complex issues or services. • Follow bank policies and procedures to ensure compliance with regulations. • Promote and cross-sell bank products and services to meet customer needs. • Maintain a clean and organized work environment. • Provide exceptional customer service by addressing customer needs and concerns promptly and courteously. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. • Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies. • Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player. • Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. • Problem-Solving: Ability to identify issues and resolve customer concerns efficiently. • Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals. • Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications. Physical Demands • Ability to stand for extended periods during working hours. • Manual dexterity to handle cash and operate office equipment. • Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds. • Visual acuity to verify customer identification and transaction details. Qualifications • High school diploma or equivalent. • One year cash handling or customer service experience is preferred but not required. • Knowledge of deposit and loan products is desired • Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.

This position has a set schedule every week: Monday, Tuesday, & Wednesday 8:30am - 5:00pm, and Thursday 8:30am - 3:00pm. The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will: · Answer incoming calls and forward them to the appropriate parties. · Welcome members and the public. · Respond to members' requests for information about their accounts in a timely manner and answer questions about Triangle products and services. · In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment, such as, fax machine and postage meter. · Promote products and services to meet or exceed branch and company objectives; cross-selling products and services. Qualifications: Education: HS diploma or GED Skills: - Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies. - Strong computer skills. - Excellent phone and communication skills. - Ability to multi-task, with strong attention to detail. - Ability to stay focused on the job, work efficiently under tight deadlines. - Handling member account transactions with accuracy and a sense of urgency - Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner. - Sales acumen. - Bilingual-Spanish a plus. Experience: Previous receptionist experience is preferred. Physical Requirements: - Ability to stand for long periods of time. - Ability to lift 10 pounds. - Bending, twisting, squatting, reaching. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Business Development Team Lead, the Business Development Officer is responsible for identifying potential business opportunities, building and maintaining relationships and fostering partnerships with Regional Managers, branch sales and service, SMFS and commercial relationship manager to drive credit union growth. Acts as a relationship manager for businesses with lending relationships generally under $250M. Driving small business suite of services including deposit accounts, business loans and lines of credit, and cash management products. Key Responsibilities: Build and maintain strong relationships with new business members to support business deposits and cash management. Identify and evaluate potential business opportunities in the community to generate cash management and deposit opportunities including Financial Wellness@Work. Manage internal and external Centers of Influence (COI) such as CPA's, commercial real estate brokers, and lawyers to develop new business. Develop and implement plans to drive business growth and market expansion. Conduct market research to identify trends, competitor activities, and opportunities. Prepare and deliver presentations and proposals to potential members and partners. Collaborate with internal teams to ensure alignment and execution of business strategies. Monitor and report on the effectiveness of business development activities. Attend industry events, conferences, and networking opportunities to promote the credit union and assist in meeting their sales goals. Core Skill Competencies: Communication: Excellent verbal and written communication skills for interacting with potential members. Relationship Building: Strong interpersonal skills to build and maintain professional relationships. Analytical Skills: Strong analytical abilities to evaluate business opportunities and performance. Sales Management: Experience in sales management and achieving sales targets. Adaptability: Flexibility to adapt to changing market conditions and business needs. Team Collaboration: Ability to work effectively with cross-functional teams. Time Management: Excellent organizational skills and ability to manage multiple projects simultaneously. Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and using CRM software, cash management platform and other business development tools. Physical Demands: Ability to sit for extended periods while working at a computer. Occasional lifting of office supplies and equipment, up to 25 pounds. Frequent travel to meet with potential members and attend industry events. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Five years of experience in business development, sales, or retail. Proven track record of achieving business growth targets. Strong understanding of market dynamics and industry trends. Ability to travel as required.

Key Responsibilities Collecting delinquent accounts timely and within compliance standards. Resolve Synapsys events and return payment notifications. Maintain FDCPA requirements by processing certified and USPS outgoing mail. Process Letter of Guarantee Requests and GAP claims. Communicate with members to understand their financial situations and negotiate Provides exceptional member service and maintain positive relationships with members. Ensure compliance with company policies, state, and federal regulations. Core Skill Competencies Communication: Clear and effective communication skills, both written and verbal. Attention to Detail: High level of accuracy in maintaining records and documenting interactions. Time Management: Efficiently manage multiple accounts and prioritize tasks to meet deadlines. Member Service: Demonstrated commitment to providing excellent member service and support. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines. Regulatory Knowledge: Understanding of relevant laws and regulations related to loan collections and financial services. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of office supplies and materials weighing up to 20 pounds. Ability to work in a fast-paced environment and handle high-stress situations. Regular use of telephone and email for communication. Qualifications High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections. Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.

Job DescriptionRole: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information.- Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information.- Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions.- Respond to all telephone and/or E-mail correspondences on the same day as they are received.- Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs.- Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements* Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work EnvironmentMember facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Loan Servicing Manager, the Loan Resolution Supervisor is responsible for overseeing and managing the loan resolution team to ensure effective handling and resolution of delinquent loans. This role requires a blend of leadership, communication, and analytical skills to develop strategies for resolving loan issues and improving department efficiency. The Supervisor ensures reasonable remedies meet the needs of the members and the Credit Union. Key Responsibilities * Supervise and mentor a team of loan resolution specialists, providing guidance and support to ensure high performance and professional development. * Develop and implement strategies for resolving delinquent loans, including negotiation with borrowers and exploring alternative payment arrangements. * Negotiate appropriate and reasonable extensions, payment plans, forbearance agreements, loan modifications * Monitor and analyze team performance metrics, prepare regular reports to be presented to the Loan Resolution Committee and Credit Committee monthly. Present potential losses in the event of loan modification, short sale, deed in lieu, repossession, liquidation, foreclosure. * Member Service: Address escalated member issues and complaints, working to find satisfactory resolutions while maintaining member relationships. * Represent the credit union in court proceedings and communicate with attorneys in all chapters of Bankruptcy. * Conduct training sessions for team members to enhance their skills and knowledge of loan resolution processes. * Maintain accurate records of all loan resolution activities and communications with borrowers. * Ensure all activities comply with relevant laws, regulations, and company policies. * Regulation Owner must stay current and knowledgeable on assigned regulations for the credit union. In partnership and with the support of the Risk Management Compliance area, ensure regulatory changes ae identified and implemented timely to assure policies and procedures accurately reflect changes as well as complete periodic reviews and tests as necessary to maintain compliance. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Leadership: Strong ability to lead, motivate, and develop a team. * Analytical Skills: Proficient in analyzing data to make informed decisions and improve processes. * Negotiation: Skilled in negotiating with members to reach mutually beneficial resolutions. * Problem-Solving: Ability to identify issues and develop effective solutions. * Attention to Detail: High level of accuracy in documentation and reporting. * Member Service: Strong commitment to providing exceptional member service. * Time Management: Ability to prioritize tasks and manage time effectively. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collections software. Physical Demands * Prolonged periods sitting at a desk and working on a computer. * Occasional lifting of office supplies, up to 15 pounds. * Ability to work in a fast-paced environment and handle high-stress situations. * Regular use of telephone and email for communication. Qualifications * Associates degree or equivalent experience with at least five years of collection experience preferably in mortgage, mobile home, consumer loan, and credit card collections * Five years Supervisory experience in collections environment to include leadership and coaching skills. * Proficiency in the understanding of Fair Debt Collection regulations and Bankruptcy practices * Proficiency in the understanding of Investor (FNMA) and PMI Company reporting and guidelines. * Must possess excellent written, verbal and negotiation skills.

Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 30 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. Qualifications * High school diploma or equivalent is required. * • Ability to advance to level III if goals meet or exceed expectations. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

Set schedule: Mon-Fri, 7am-12pm Role: To maintain the grounds such that they are clean and professional appearing to members. Efficiently and effectively ensure all documentation/packages are delivered to their intended destination. Essential Function and Responsibilities: · Clean or spot clean fixtures, vehicles, equipment, floors, building exteriors, change light bulbs, swap batteries, and stock supplies, as needed and directed. · Deliver mail and packages to all locations following a set schedule and handle any mail emergencies as needed. · Notifies management regarding items that require repair, show signs of wear and tear, report general condition of buildings and equipment, order supplies, as needed. · Removes snow and ice by shoveling and salting walks and driveways during stormy weather or as needed and directed. · Providing friendly, professional, personalized service to all members using Service Strategies. · Perform other duties, as requested, and maintain a safe and violation free driving record. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members. Key Responsibilities * Process customer transactions, including deposits, withdrawals, and payments. * Maintain and balance a cash drawer daily. * Assist customers with account inquiries and provide information on bank products and services. * Ensure security protocols to mitigate risk are followed. * Refer customers to appropriate bank personnel for more complex issues or services. * Follow bank policies and procedures to ensure compliance with regulations. * Promote and cross-sell bank products and services to meet customer needs. * Maintain a clean and organized work environment. * Provide exceptional customer service by addressing customer needs and concerns promptly and courteously. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies. * Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Problem-Solving: Ability to identify issues and resolve customer concerns efficiently. * Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals. * Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications. Physical Demands * Ability to stand for extended periods during working hours. * Manual dexterity to handle cash and operate office equipment. * Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds. * Visual acuity to verify customer identification and transaction details. Qualifications * High school diploma or equivalent. * One year cash handling or customer service experience is preferred but not required. * Knowledge of deposit and loan products is desired * Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.

Job Description This position has a set schedule every week: Monday, Tuesday, & Wednesday 8:30am - 5:00pm, and Thursday 8:30am - 3:00pm. The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will: · Answer incoming calls and forward them to the appropriate parties. · Welcome members and the public. · Respond to members' requests for information about their accounts in a timely manner and answer questions about Triangle products and services.· In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment, such as, fax machine and postage meter.· Promote products and services to meet or exceed branch and company objectives; cross-selling products and services. Qualifications: Education: HS diploma or GED Skills: - Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies.- Strong computer skills. - Excellent phone and communication skills. - Ability to multi-task, with strong attention to detail. - Ability to stay focused on the job, work efficiently under tight deadlines. - Handling member account transactions with accuracy and a sense of urgency - Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner.- Sales acumen. - Bilingual-Spanish a plus. Experience: Previous receptionist experience is preferred. Physical Requirements: - Ability to stand for long periods of time. - Ability to lift 10 pounds. - Bending, twisting, squatting, reaching. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Member Experience Manager, I/II, the Member Experience Supervisor I, is responsible for leading and managing a team dedicated to providing exceptional service to members. The Supervisor oversees daily operations, ensuring that members' needs are met efficiently, and enhancing the overall member experience. The branch deposit portfolio is less than $75mm and under $5mm for year one of a new branch. Key Responsibilities • Supervise, mentor, and support a branch team. • Oversee daily operations to ensure smooth workflow and adherence to service standards. • Handle escalated member inquiries and complaints, providing timely and effective resolutions. • Process transactions accurately and efficiently according to balance guidelines. • Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans. • Conduct regular training sessions to enhance team skills and knowledge. • Identify areas for process enhancement and implement solutions to improve efficiency and service quality. • Provide coverage and oversight of Sales and Service functions in order to assist in meeting the branch goals. • Prepare and present reports on team performance and member satisfaction metrics. • Ensure adherence to company policies, procedures, and regulatory requirements. • Lead special projects and initiatives aimed at improving the member experience. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance. • Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. • Problem-Solving: Effective problem-solving skills to address and resolve member issues promptly. • Organizational: Ability to manage multiple tasks and priorities in a fast-paced environment. • Interpersonal: Strong relationship-building skills to foster a positive team environment and collaborate with other departments. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. • Risk Management: Identify and mitigate risks. Physical Demands • Prolonged periods sitting at a desk and working on a computer. • Occasional lifting of office supplies, up to 30 pounds. • Occasional travel may be required for events, meetings, or conferences. Qualifications • High school diploma required, associate's degree preferred or equivalent work experience. • Minimum of 2 years supervisory experience or as a Teller III/Member Experience Specialist. • Proficient understanding of sales and daily branch operations as it relates to teller and branch operational functions. • Knowledge of deposit and loan products required.