Customer Service Merchandising Coordinator
Trinidad Benham job in Greenwood Village, CO
Department: Purchasing & Merchandising Employment Type: Full Time Compensation: $61,000 - $71,000 / year Description The Customer Service Merchandising Coordinator is responsible for the accurate preparation, administration, and reconciliation of agricultural sales contracts, releases, and invoices. This position plays a key role in ensuring compliance with contractual terms, monitoring shipment activity, and maintaining positive customer relationships. The successful candidate will demonstrate a high level of attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Draft, review, and process sales contracts, releases, and amendments in accordance with company policies and customer requirements.
* Prepare, issue, and reconcile invoices, ensuring alignment with contract terms and supporting documentation.
* Monitor contract balances and perform reconciliations to ensure accuracy and compliance.
* Serve as a primary point of contact for a diverse customer base, including domestic, industrial, canning, and institutional accounts.
* Interpret and apply customer credit terms when processing sales transactions and invoicing.
* Apply appropriate shipping terms (FOB, delivered, prepay and add,etc.) to contracts and shipments.
* Track and follow up on shipments to ensure timely delivery and resolution of discrepancies.
* Collaborate with internal departments-including Accounting, Logistics, and Operations-to resolve contract, shipment, or billing issues.
* Maintain comprehensive records and ensure that all documentation is accurate, complete, and easily accessible.
Skills, Knowledge and Expertise
* 2+ years of experience in sales administration, contracts management, or invoicing within the agriculture or commodities sector.
* Knowledge of customer categories relevant to agriculture, including domestic, industrial, canners, and institutional.
* Understanding of credit and shipping terms (e.g., FOB, delivered prepay and add).
* Strong organizational skills with proven attention to detail and accuracy.
* Excellent written and verbal communication skills with a strong customer service orientation.
* Ability to prioritize and manage multiple tasks with minimal supervision.
* EDI
Benefits
* Employee-owned
* Advancement Opportunities
* Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
* 401(k) with employer match
* Paid holidays and competitive vacation/sick pay plans
* Tuition assistance program
* Employee stock ownership program (ESOP)
Supervisor, Merchandising
Trinidad Benham job in Greenwood Village, CO
The Supervisor, Merchandising is responsible for leading and managing a merchandising support team while actively participating in daily operations to ensure seamless execution across pricing, contracts, logistics, and financial functions. This position requires close collaboration with internal departments and external partners to maintain efficient workflows, resolve issues, and support trading and finance activities. Staying informed on agricultural commodity trends is essential to align execution with broader business performance.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Train, mentor, and develop merchandising support staff.
* Assign daily tasks, monitor workload, and ensure deadlines are met.
* Support employee growth through coaching, feedback, and development plans.
* Lead hiring, onboarding, and performance management of the team.
* Oversee accurate execution of purchase and sales contracts, confirmations, and amendments.
* Monitor compliance with pricing models, contract terms, credit limits, and controls.
* Understand the Logistics flow for truck, rail, barge, and vessel shipments and how it impacts order flow.
* Oversee domestic and international documentation including export packs, letters of credit, and claims resolution.
* Ensure timely, accurate processing of vendor invoices and payments.
* Evaluate current systems and processes; recommend and implement improvements.
* Lead testing and training for system upgrades, new tools, and best practice rollouts.
* Ensure seamless continuity of functions during staff absences or transitions.
* Collaborate with Sales and Procurement on market opportunities to ensure readiness.
* Partner with Accounting on controls, month-end close, reconciliations, accounts receivable and audit readiness.
* Build customer and supplier rapports to expedite documents, payments, and claims resolution.
* Manage vendor AP for both domestic and international payments.
* Prioritize daily workflow, distribute tasks evenly, and ensure high-level service to customers and vendors.
* Engage with internal teams (Trading, Accounting, Logistics) and external parties (customers, suppliers) to ensure timely data and documentation flow.
* Assist with resolving customer and supplier inquiries.
* Build strong relationships with internal and external stakeholders to enhance service.
* Maintain market awareness of agricultural commodity trends to understand how execution impacts business performance.
* Complete projects assigned by Manager.
Skills, Knowledge and Expertise
EDUCATION AND FORMAL TRAINING:
* High School Diploma or equivalent, Required
* College Degree in related field, preferred
* 3-5 years of experience in commodity trading support, merchandising operations, or trade execution (grains, oilseeds, feed ingredients, or similar preferred).
* Supervisory or leadership experience strongly preferred- able to spend time training and coaching team development.
* Demonstrated ability to lead in a fast-paced team environment with strong planning and coaching skills.
* Strong analytical and numerical skills; ability to calculate percentages, discounts, and metric pricing.
* Knowledge of agricultural pricing, contracts, supply chain, and supply chain processes.
* Proficiency in Microsoft Excel and reporting tools.
* Effective communication skills; ability to work cross-functionally with trading, logistics, finance, and external stakeholders.
KNOWLEDGE, SKILLS, AND ABILITY:
* Leadership & Mentorship
* Analytical Thinking & Accuracy
* Business Continuity Mindset
* Process Improvement Orientation
* Collaboration & Communication
* Adaptability & Problem Solving
* Ability to maintain high level of confidentiality.
Benefits
* Employee-owned
* Advancement Opportunities
* Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
* 401(k) with employer match
* Paid holidays and competitive vacation/sick pay plans
* Tuition assistance program
* Employee stock ownership program (ESOP)
IT ERP Accounting Business Analyst (Consultant) - 2 Year Duration
Trinidad Benham job in Greenwood Village, CO
Department: IT Employment Type: Fixed Term - Full Time Compensation: $125,000 - $155,000 / year Description Trinidad Benham Corporation is seeking an IT ERP Accounting Business Analyst (Consultant) with direct experience in Accounting functions and 3+ years of relevant Business Analyst experience to support the implementation of core Accounting functions in our new manufacturing ERP (Enterprise Resource Planning) system. In this role, you will play a key part in bridging the gap between our Accounting department and the IT team, ensuring that technology solutions align with business goals. You will lead requirements gathering, process analysis, and solution design, while actively collaborating with cross-functional teams to deliver high-quality, scalable IT solutions. This is an exciting opportunity that combines the world of accountant and business analyst to help drive business success. This position will be an opportunity for a candidate to take ownership of complex areas of our application development and implementation in an agile team of Product Owners and Business Analysts.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Subject Matter Expertise
* Strong knowledge and expertise in various business areas and ERP related topics to advocate for correct implementations and best practices
* Expertise/experience in one or more of the following Accounting focused ERP modules is required: Accounts Payables, Accounts Receivables, Manufacturing / Inventory, General Ledger
* Strong knowledge of accounting principles in order support development of processes that ensure compliance with controls and financial reporting standards
Requirements Definition
* Engage with Accounting team to define Accounting and business needs/requirements within the company's ERP application
* Lead requirements gathering process in assigned areas, focused on Accounting features of our ERP application.
* Shape and prioritize backlog, utilizing business expertise and understanding of customer needs, and translate requirements into user stories & acceptance criteria
* Balance business value with technical feasibility while prioritizing stories and features, optimizing cost, and improving delivery efficiency. Always be an advocate for the solution with the highest ROI.
* Act as the "voice of the customer" within the IT team to ensure the team "builds the right thing"
* Document and communicate requirements to ensure the IT team is engaged and requirements are understood
Solution Design
* Lead in the overall translation of business requirements into technical solutions
* Lead how requirements may be implemented from a functional standpoint and drive/improve user experience
* Drive creation and selection of solution options, work with the team leads (development, architecture/data, business analysis) to assess tech elements of the solution prior to implementation and user testing
* Identify business needs related to solutions requiring integration and configuration options as well as understand application landscape to ensure solution meets organizational needs
* Lead the design based on business needs and our overall vision for the application
Product Delivery
* Facilitate agile project management principles (sprint planning, release planning, user story creation) to ensure the product is built efficiently and effectively
* Facilitate demos and user acceptance testing to user groups of the product you have created
* Accountable to manage the implementation and testing with the development team to ensure the end-to-end build of a particular part of a solution is compliant and works as designed
* Ensures the backlog is healthy : Stays 2-3 sprints ahead and ensures each feature has a clear definition of "done"; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint
* The ideal candidate will possess a deep understanding of core Accounting ERP systems, a strategic mindset for identifying enhancements, and the ability to collaborate effectively with developers and stakeholders
* Collaborate with the Product Owner and Business Analyst (BA) team to produce creative and functional design solutions
* This candidate should aim to become a subject matter expert within the Business Analyst team in accounting features of our ERP application.
* Work with UI/UX design team to create functional design solutions
* Produce requirements and users stories to develop new areas of the application
* Perform QA/testing on implementations that you were directly involved in designing to ensure features have been developed as intended
Skills, Knowledge and Expertise
* Bachelor's degree in Accounting or a related field, direct experience in Accounting functions, and 3+ years of experience as a Product Owner, IT Business Analyst, or similar role in ERP core accounting systems management
* CPA or CMA desired
* Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and their application in business processes along with strong working knowledge of ERP Financials modules
* Experience implementing one or more of the following Accounting focused ERP modules: Accounts Payables, Accounts Receivables, Manufacturing / Inventory, General Ledger.
* Hands-on experience supporting the month-end close process, reconciliations, and audit/compliance requirements in ERP environments
* Experience in a manufacturing industry of food or food contact products is desired
* Excellent project management skills, with experience in leading projects and meeting deadlines
* Experience with Agile methodology and strong understanding of the Software Development Lifecycle Management model and documentation.
* Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders. Detail-oriented with strong problem-solving skills.
* Ability to manage multiple priorities.
Benefits
* Employee-owned
* Advancement Opportunities
* Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
* 401(k) with employer match
* Paid holidays and competitive vacation/sick pay plans
* Tuition assistance program
Specialist, Accounts Receivable (Full Time)
Trinidad Benham job in Greenwood Village, CO
The Specialist, Accounts Receivable researches customer deductions from invoiced payments, resolves discrepancies, obtains necessary documentation, and collects invalid deductions from customers. Assists with other A/R functions, including, but not limited to, customer payment collection.
Key Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
* Conducts accounts receivable processes, including accurate and timely miscellaneous invoicing, monitoring of aging reports, and reconciliation of customer accounts.
* Conducts payment collection calls and correspondence to ensure timely payment of outstanding invoices.
* Research and resolve customer chargebacks (i.e. short pays/deductions), billing discrepancies, and disputes promptly and professionally.
* Obtains necessary deduction documentation from internal and external resources and requests repayment of invalid deductions as necessary.
* Record and reconcile customer payments, allocate them correctly, and research and resolve unapplied funds
* Respond to customer inquiries regarding billing issues, payment terms, and account balances
* Processes write-offs, credit memos, and debit memos transactions as appropriate and approved
* Perform ad hoc customer reporting as needed for customers, sales personnel, and other stakeholders.
* Deals professionally with issues of a confidential nature.
* Supports the Accounts Receivable Supervisor and Accounting Manager in carrying out the responsibilities of the accounts receivable department.
* Performs other related duties as necessary or assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Skills, Knowledge and Expertise
Education and Formal Training
* High school diploma or equivalent required
* Some college coursework in accounting or a related field preferred
* Minimum two (2) years of experience in accounts receivable and chargebacks experience preferred
Knowledge, Skills and Ability
* Proficient in Dynamics Great Plains or similar accounting software required
* Intermediate MS Office experience (Excel, Outlook)
* Strong analytical and problem-solving skills
* High standards of accuracy and high-level attention to detail
* Excellent communication skills, written and verbal
* Ability to work collaboratively with customers, internal and external
* Self-motivated and directed, able to handle high transaction volume and deadlines
Benefits
* Insurance coverage that includes medical, dental, vision, and life insurance and flexible spending accounts (To be eligible for benefits, the employee must work at least 30 hours per week (or 130 hours per month))
* 401(k) with employer match
* Paid holidays and competitive vacation/sick pay plans
* Tuition assistance program
* Employee stock ownership program (ESOP)