Customer Success Manager jobs at TripActions - 1041 jobs

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

Prolific isn't just enabling AI innovation - we're redefining it. While foundational AI technologies are becoming commoditized, Prolific's human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting‑edge AI research and training grounded in inclusivity and precision. The Role As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end‑to‑end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space. What You'll Be Doing Define and execute the overall strategy for client projects, ensuring alignment with the client's objectives and Prolific's standards. Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle. Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals. Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery. Partner with internal teams, including sales, operations and product, to ensure projects meet both client and organizational goals. Track and report on project delivery metrics, including timelines, budgets and profitability, to ensure financial and operational targets are met. Establish and maintain project dashboards and performance trackers to provide real‑time visibility into project status, risks and opportunities for improvement. Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows. Continuously evaluate and improve delivery processes to enhance efficiency, scalability and client satisfaction. Provide internal and external training sessions on best practices, project execution standards and Prolific platform capabilities to improve overall delivery outcomes. What You'll Bring to the Role Proven experience (3‑6 years) managing complex, multi‑stakeholder projects or client delivery roles, ideally in Human‑in‑the‑loop (HITL) or AI training, with a strong track record of delivering successful outcomes in fast‑paced environments. Solid understanding of AI technologies, their applications and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation and validation processes. Strong ability to build and maintain positive client relationships, with exceptional client‑facing communication skills and a focus on exceeding expectations. Demonstrated ability to develop and execute strategies aligned with client goals and company objectives. Proficiency in tracking and analysing project delivery metrics, KPIs and profitability to drive continuous improvement and optimise outcomes. Excellent written and verbal communication abilities, capable of articulating complex concepts clearly to both technical and non‑technical audiences. Problem‑solving ability: strong problem‑solving skills, with the ability to quickly identify challenges and implement effective solutions. Proven ability to lead cross‑functional teams, align diverse stakeholders and foster collaboration to achieve shared objectives. Comfortable working in a rapidly changing environment and adapting priorities as needed. Strong organisational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana) to ensure accuracy, quality and timely delivery of complex projects. Demonstrated capability to manage multiple tasks while ensuring the accuracy and quality of project deliverables. Why Prolific is a Great Place to Work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation - one that reflects the breadth and best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits and remote working within our impactful, mission‑driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role's location as well as your skills, experience and relevant education or training. For pay transparency, the base salary range for this full‑time role in San Francisco or New York is $120,000 - $150,000 per annum. #J-18808-Ljbffr

Our Customer Success Team is committed to helping customers adopt Asana as a collaborative work management platform. We strive to help all of our customers, across countries, industries, and functions, get the most value out of Asana over time. We are looking for a Top Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Top CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You'll exemplify an empathetic, customer-centric perspective to the entire Asana team. This role is based in our New York office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organization with a hyper focus on senior-level and decision-making stakeholders (ie C-Level); Serve as a trusted advisor on the collaborative work management space. Partner with customers to identify their strategic goals and co-create Success Plans with clear success metrics and engagement strategies. Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews, and roadmap consultations. Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities. Develop and maintain an internal Champion Network or Center of Excellence within the customer's organization to help foster customer advocacy and facilitate customer testimonials or case studies. Analyze customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans. Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long-term success. Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams based on your knowledge of customers needs. Travel and meet customers on-site up to 25% of the time About you: 10+ years of professional experience, including 7+ years of demonstrated success in a SaaS-based Customer Success or Account Management role. Proven track record managing large, complex enterprise accounts, including Fortune 500 organizations, driving both product-led and sales-led growth initiatives, and overseeing enterprise-wide technology implementations across diverse stakeholder groups-from C-suite executives to functional leaders and administrators. Ability to run C-suite-level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority, and deliver exceptional storytelling around impact and ROI. Experience owning a book of high-value customer relationships, delivering post-sales and deployment services, driving measurable value outcomes, and aligning with stakeholders across complex customer environments at both executive and departmental levels. Demonstrated capability to assess end-user adoption at the micro level and connect those behaviors to broader organizational objectives, ensuring cohesive and scalable impact. Deeply customer-centric-committed to ensuring customer success, product adoption, and advocacy, while representing customer needs internally. Self-motivated, proactive team player with a strong bias toward action; able to excel in ambiguous, fast-changing environments and shift seamlessly between high-level strategic thinking and detailed execution. Highly organized, process-oriented, and disciplined, with the ability to balance competing priorities, make sound decisions, and adapt across diverse customer scenarios. Ability to contextualize Asana use cases within different business units and change-management frameworks. Curious and forward-thinking, with an interest in AI tools and emerging technologies and a willingness to learn, experiment, and apply them to improve productivity, collaboration, and decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer: Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $160,000-181,600. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Remote About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of Customer Success, Technology, Financial & Business Services, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Financial and Business Services. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do: Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience. Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs. Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals. Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development. Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns. Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes. What You Will Need to be Successful: Bachelor's degree or equivalent working experience, MBA preferred 10+ years in account management with a proven record of success 5+ years in organizational leadership roles Expertise managing complex accounts exceeding $500K in value Salesforce CRM proficiency Experience in virtual work environments Other Knowledge, Skills, and Abilities: Strategic mindset with strong analytical and execution skills Influential communicator with proven negotiation and relationship-building capabilities Ability to lead through change and transformation Entrepreneurial approach, thriving in dynamic, resource-constrained environments Willingness to travel up to 25% Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140-180K base annually. We've structured the compensation package to ensure strong alignment with performance and market expectations. The total annual compensation will exceed $200,000, inclusive of base and target variable comp. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Senior Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. Develop and execute customer success plans aligned with clients' business objectives. Proactively identify and coordinate resolution of customer needs through cross-functional partnerships Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education 6+ years of Customer Success Management experience. Bachelor's degree in business management or related field required. Proven track record of managing enterprise customer relationships. Strong business acumen with demonstrated ability to understand customer objectives. Excellence in cross-functional collaboration and stakeholder management. Experience preparing and delivering executive-level presentations. Proficiency with CRM systems and customer success platforms. Key Competencies Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. Relationship Building: Skill in developing strong partnerships with customers and internal teams. Business Acumen: Understanding of business metrics and value drivers. Project Management: Capability to manage multiple concurrent initiatives. Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders. Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics Customer satisfaction and retention rates Quality of cross-functional collaboration Effectiveness of Quarterly Business Reviews Product adoption and feature utilization Customer advocacy and reference ability Customer Focus Extremely strong customer-facing skills Proactive mindset with strong follow-through Ability to translate complex technical concepts into business value. Experience driving customer advocacy and satisfaction. Additional Requirements Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As the trial process lead, Trial Success Managers (TSMs) will manage key elements of our proof-of-concept (POC) process impacting both trial conversion as well as the long-term success of the program. TSMs will instill confidence in Motive's product set through consistent collaboration between Motive pre- and post-sales teams as well as external stakeholders. This is a high-profile role keenly focused on overall sales success and revenue growth of the company, particularly the Enterprise Sales business. What You'll Do: Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers Partner in developing and implementing key goals, objectives, and success criteria for each trial Design and configure the Motive platform to meet the unique needs of the client and ensure it solves their problems Act as a subject matter expert and consult on topics including product, change management, communication strategy, risk management, and coaching techniques Create and deliver effective onsite and web-based training and best practice presentations Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey Communicate updates on major milestones and keeps all stakeholders informed of progress What We're Looking For: 5+ years of experience in a client-facing role; fast-paced SaaS environment is preferred Experience managing and leading a software/hardware Proof of Concept, Proof of Value, or Trial process Project management experience (PMP a plus) Strong organizational skills and the ability to multitask/handle urgent requests with poise and professionalism Ability to interface at all levels within the organization to effectively communicate complex ideas and concepts clearly and concisely Bachelor's Degree or equivalent experience Ability to travel 20-25% domestically as well as potential international travel French or Spanish speaking a plus Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits .The on-target earnings (base pay + commissions) for this role:$100,000-$135,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you. About the Role: The Manager, Customer Success leads a team of Customer Success Managers responsible for building and maintaining post-sales customer relationships to drive adoption, utilization, retention, and value realization of Onit's products and services. This role manages a portfolio of customers with annual contract values below $399K and is accountable for team performance, customer health, renewal readiness, and execution consistency across the segment. Reporting directly to the Director of Customer Success, the Manager partners closely with CS leadership to execute customer success strategy, surface risks and insights, and ensure consistent delivery across the Mid-Market segment. The Manager provides both people leadership and functional customer success expertise, acting as a player-coach and escalation point while partnering cross-functionally to support customer outcomes. This is a management-level role and is not an individual contributor position. Key Responsibilities: Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships. Provide regular performance feedback, coaching, and development to ensure consistent execution and team growth Oversee and effectively leverage an offshore or shared resource to support operational efficiency Drive adoption and utilization of Onit products and services across the target customer base Ensure consistent execution of onboarding, success planning, QBRs, and renewal readiness activities Serve as an escalation point for customer risks, challenges, and complex engagements Own aggregate customer health, retention, and renewal readiness for accounts below $399K ARR Support identification of expansion opportunities, including upsell and cross-sell motions, in partnership with Sales and Account Management Ensure consistent application of Customer Success processes, playbooks, and segmentation-appropriate motions Partner cross-functionally with Sales, Product, Support, and Professional Services to improve customer outcomes Required Skills: 5-7+ years of experience in Customer Success, Account Management, or related customer-facing SaaS roles 2+ years of experience managing Customer Success Managers or similar teams Experience managing Mid-Market SaaS customer portfolios with retention and renewal accountability Experience in the legal industry or legal-technology space, including familiarity with legal workflows and stakeholders Strong understanding of adoption, utilization, customer health, retention, and renewal readiness metrics Proven ability to operate as a player-coach in a fast-paced, execution-focused environment Excellent communication, prioritization, and cross-functional stakeholder management skills Experience working with offshore or distributed teams preferred Deep curiosity, analytical rigor, and a passion for helping clients harness data to transform legal operations. Benefits & Perks That Support You:Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.Income Protection: 100% employer-paid life and disability insurance.Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.Community Engagement: One paid volunteer day each year to give back to the community. Our Commitment to ApplicantsWe know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for. This position will remain open for applications for 7 calendar days from the posting date.

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to ************************ so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Onboarding Customer Success Manager in the New York area who has experience working with or in the Legal Industry. This role will support our customers, building long-term client retention through presenting product information, assisting the sales team with upselling and renewals, and addressing customer issues. The CSM will be responsible for onboarding new customers. This role will be reporting to the Senior Manager, Customer Success. What your contributions will be: Client Relationship Management Serve as the primary point of contact for a portfolio of legal industry clients Develop strategic relationships Act as a consultative advisor Gainsight Administration & Strategy Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks. Adoption Ensure smooth product adoption tailored to legal workflows and compliance requirements. Retention & Expansion Manage renewals, identify upsell and cross-sell opportunities and drive account growth. Manage and identify churn for customers, creating action plans and working with other internal teams to rectify Voice of the Customer Advocate internally for client needs Provide feedback to improve product roadmap, user experience, and service delivery. Business Reviews & Insights Conduct regular business reviews (QBRs) to demonstrate ROI and adoption Align product usage with client goals and develop actionable insights using data-driven analysis from platforms like Salesforce, Splunk, and Power BI. Documentation & Enablement Maintain detailed records of client interactions, milestones, and sentiment using Gainsight Timeline and CTAs Lead enablement and adoption efforts for legal teams transitioning to for existing and new product sets Legal Industry Expertise Understand and address the unique challenges, regulatory requirements, and compliance nuances of legal clients, offering tailored solutions and best practices. Required Education and Experience: Bachelor's degree in Business discipline or equivalent years' experience 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project management with a SaaS company. Preferred Experience : Legal industry experience preferred Gainsight and Salesforce Benefits 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for wellness Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 base plus 20% variable bonus. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Senior Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Bring your passion for customer success to Genesys At Genesys, we're reimagining what's possible in customer and employee experience. Our cloud, AI, and digital orchestration solutions help organizations in more than 100 countries deliver the kind of service that builds trust, loyalty, and lasting relationships. We're looking for an Executive Customer Success Manager (CSM) who's passionate about helping customers transform the way they connect with their customers and employees. This is a strategic, high-impact individual contributor role focused on guiding our largest and most complex enterprise customers toward measurable success with Genesys Cloud CX. If you love partnering with executive stakeholders, driving adoption, and delivering tangible business outcomes - we'd love to meet you. Key Responsibilities: What You'll Do * Be a Trusted Advisor Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs. The successful candidate will excel at working with C-level stakeholders to building strong, trust-based relationships. This involves regular, clear communication tailored to their strategic priorities, and a deep understanding of their business goals. By positioning yourself as a trusted advisor, you can offer insights that align Genesys AI powered Experience Orchestration Platform's capabilities with the customer's long-term vision. This collaborative approach not only strengthens the partnership but also ensures that C-level stakeholders see you as an essential contributor to their success. * Drive Value and Outcomes Create and execute success plans that help customers achieve measurable ROI and realize the full potential of Genesys Cloud CX and AI capabilities. * Lead Executive Engagements Deliver compelling executive business reviews, sharing insights, benchmarks, and recommendations that connect technology performance to strategic impact. * Collaborate Across Genesys The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants. The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. * Ensure Retention and Growth Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives. * Be the Voice of the Customer Advocate for customer needs internally - influencing roadmaps and innovation across Genesys. Minimum Requirements & Desirable Skills: What You'll Bring * 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts * Deep understanding of SaaS, cloud, or CX/contact center technologies * Proven success building and influencing relationships with C-level executives and senior stakeholders * Strong business acumen and the ability to link technology investments to business value * Excellent communication, storytelling, and executive presentation skills * A proactive, self-starter attitude with a bias for action and collaboration * Bachelor's degree, MBA, or equivalent experience preferred Why You'll Love Working at Genesys * You'll join a global leader in Experience as a Service℠, shaping the future of customer engagement * You'll work with innovative teams that blend AI, analytics, and empathy to drive transformation * You'll make an impact on some of the world's most recognized brands * You'll enjoy a culture built on trust, inclusion, and growth At Genesys, we believe that every customer experience can be made extraordinary - and that starts with the people behind it. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,800.00 - $300,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. Proactively grow the breadth and depth of strategic relationships within assigned customers. Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption. Closely manage and nurture accounts to identify and eliminate risk of attrition. Partner with internal stakeholders to align account activities with the customers business case and strategy. Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty. Ensure customers are aware of and educated on new features and releases. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Own the delivery of periodic customer health-checks. Identify renewal risk(s) and partner with internal teams to recommend a solution, remediate, and ensure a successful renewal. Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services. Identify areas for cross selling/up-sell opportunities to expand sales. Participate in other projects or duties. SUPERVISORY RESPONSIBILITIES: N/A KNOWLEDGE, SKILLS AND ABILITIES: Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel and PowerPoint. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards. EDUCATION AND TRAINING: Bachelor's Degree Six (6) plus years of customer success, account management, or sales experience in SaaS or similar industry. Minimum 3 years in a customer service-oriented role required. Broad knowledge and experience in Sales and Marketing processes and systems. Experience with Sales and Marketing technology such as Salesforce, etc. Or equivalent combination of education and/or experience Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $65,400.00 - $85,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education * 6+ years of Customer Success Management experience. * Bachelor's degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms. Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Additional Requirements * Travel: Less than 30% Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $98,200.00 - $182,400.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Interested in being considered for future Customer Success Manager opportunities at PagerDuty? Connect with us here! At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life. Our Customer Success team is the heartbeat of our customer experience-empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement. What We Look For Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change. Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value. Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. Skilled communicators who excel in consultative conversations-influencing at all levels and facilitating meaningful, outcome-driven discussions. Individuals who can translate complex technology concepts into actionable insights-helping customers realize ROI and drive growth through data-driven decisions. A Day in the Life of a CSM at PagerDuty Act as a trusted advisor guiding customers through their digital transformation journey. Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation. Lead business reviews and strategic sessions, ensuring alignment with each customer's evolving goals. Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap. Drive collaboration across internal teams to ensure customers experience maximum value and operational success. If you're excited about empowering organizations, driving measurable outcomes, and building lasting partnerships-let's stay connected! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Executive Customer Success Manager (Individual Contributor) Location: Remote / Hybrid - United States Bring your passion for customer success to Genesys At Genesys, we're reimagining what's possible in customer and employee experience. Our cloud, AI, and digital orchestration solutions help organizations in more than 100 countries deliver the kind of service that builds trust, loyalty, and lasting relationships. We're looking for an Executive Customer Success Manager (CSM) who's passionate about helping customers transform the way they connect with their customers and employees. This is a strategic, high-impact individual contributor role focused on guiding our largest and most complex enterprise customers toward measurable success with Genesys Cloud CX. If you love partnering with executive stakeholders, driving adoption, and delivering tangible business outcomes - we'd love to meet you. What You'll Do * Be a Trusted Advisor Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs. The successful candidate will excel at working with C-level stakeholders to building strong, trust-based relationships. This involves regular, clear communication tailored to their strategic priorities, and a deep understanding of their business goals. By positioning yourself as a trusted advisor, you can offer insights that align Genesys AI powered Experience Orchestration Platform's capabilities with the customer's long-term vision. This collaborative approach not only strengthens the partnership but also ensures that C-level stakeholders see you as an essential contributor to their success. * Drive Value and Outcomes Create and execute success plans that help customers achieve measurable ROI and realize the full potential of Genesys Cloud CX and AI capabilities. * Lead Executive Engagements Deliver compelling executive business reviews, sharing insights, benchmarks, and recommendations that connect technology performance to strategic impact. * Collaborate Across Genesys The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants. The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. * Ensure Retention and Growth Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives. * Be the Voice of the Customer Advocate for customer needs internally - influencing roadmaps and innovation across Genesys. What You'll Bring * 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts * Deep understanding of SaaS, cloud, or CX/contact center technologies * Proven success building and influencing relationships with C-level executives and senior stakeholders * Strong business acumen and the ability to link technology investments to business value * Excellent communication, storytelling, and executive presentation skills * A proactive, self-starter attitude with a bias for action and collaboration * Bachelor's degree, MBA, or equivalent experience preferred Why You'll Love Working at Genesys * You'll join a global leader in Experience as a Service℠, shaping the future of customer engagement * You'll work with innovative teams that blend AI, analytics, and empathy to drive transformation * You'll make an impact on some of the world's most recognized brands * You'll enjoy a culture built on trust, inclusion, and growth At Genesys, we believe that every customer experience can be made extraordinary - and that starts with the people behind it. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,800.00 - $300,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Bring your passion for customer success to Genesys At Genesys, we're reimagining what's possible in customer and employee experience. Our cloud, AI, and digital orchestration solutions help organizations in more than 100 countries deliver the kind of service that builds trust, loyalty, and lasting relationships. We're looking for an Executive Customer Success Manager (CSM) who's passionate about helping customers transform the way they connect with their customers and employees. This is a strategic, high-impact individual contributor role focused on guiding our largest and most complex enterprise customers toward measurable success with Genesys Cloud CX. If you love partnering with executive stakeholders, driving adoption, and delivering tangible business outcomes - we'd love to meet you. Key Responsibilities: What You'll Do * Be a Trusted Advisor Strong executive presence with proven ability to operate credibly at the C-suite level while managing complex delivery programs. The successful candidate will excel at working with C-level stakeholders to building strong, trust-based relationships. This involves regular, clear communication tailored to their strategic priorities, and a deep understanding of their business goals. By positioning yourself as a trusted advisor, you can offer insights that align Genesys AI powered Experience Orchestration Platform's capabilities with the customer's long-term vision. This collaborative approach not only strengthens the partnership but also ensures that C-level stakeholders see you as an essential contributor to their success. * Drive Value and Outcomes Create and execute success plans that help customers achieve measurable ROI and realize the full potential of Genesys Cloud CX and AI capabilities. * Lead Executive Engagements Deliver compelling executive business reviews, sharing insights, benchmarks, and recommendations that connect technology performance to strategic impact. * Collaborate Across Genesys The role will work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account. You will orchestrate cross-functional delivery and success teams including Customer Success Managers (CSMs), Technical Account Managers (TAMs), Professional Services, and Consultants. The Senior Director will manage the end-to-end customer lifecycle - from onboarding through transformation - while driving AI adoption, innovation, and revenue expansion. * Ensure Retention and Growth Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives. * Be the Voice of the Customer Advocate for customer needs internally - influencing roadmaps and innovation across Genesys. Minimum Requirements & Desirable Skills: What You'll Bring * 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts * Deep understanding of SaaS, cloud, or CX/contact center technologies * Proven success building and influencing relationships with C-level executives and senior stakeholders * Strong business acumen and the ability to link technology investments to business value * Excellent communication, storytelling, and executive presentation skills * A proactive, self-starter attitude with a bias for action and collaboration * Bachelor's degree, MBA, or equivalent experience preferred Why You'll Love Working at Genesys * You'll join a global leader in Experience as a Service℠, shaping the future of customer engagement * You'll work with innovative teams that blend AI, analytics, and empathy to drive transformation * You'll make an impact on some of the world's most recognized brands * You'll enjoy a culture built on trust, inclusion, and growth At Genesys, we believe that every customer experience can be made extraordinary - and that starts with the people behind it. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,800.00 - $300,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.