Senior Software Engineer, Call Center Platforms | Hybrid
Grand Circle 4.6
Boston, MA jobs
A leading travel company is seeking a Senior SoftwareEngineer for their Call Center Platforms team in Boston. This role involves designing and supporting systems to enhance customer engagement and agent experience. Ideal candidates will have over 5 years of backend development experience in Java or C# and a solid understanding of API integrations and database management. The position offers a hybrid work environment and a comprehensive benefits package, including medical and retirement plans.
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$106k-132k yearly est. 5d ago
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Senior Software Engineer
Grand Circle 4.6
Boston, MA jobs
Candidate Physical Location: Massachusetts, US - 347 Congress St, Boston, MA 02210, USA
Senior SoftwareEngineer - Call Center Platforms
Reports To: Engineering Manager, Call Center Technology
Role Overview
The Senior SoftwareEngineer, Call Center Platforms will play a key role in designing, building, and supporting the systems that power Grand Circle's contact center operations. This role focuses on developing scalable, reliable applications and integrations that improve agent experience, customer engagement, and operational efficiency. The ideal candidate is a strong hands‑on engineer who enjoys solving complex problems, collaborating cross‑functionally, and contributing to technical direction without owning full architectural responsibility.
Key Responsibilities
Design, develop, and maintain software applications supporting call center platforms and customer engagement tools
Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems
Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions
Write clean, maintainable, and well‑tested code while following engineering best practices
Participate in code reviews and contribute to continuous improvement of development standards
Troubleshoot production issues and support system reliability and performance
Contribute ideas to improve agent workflows, customer experience, and platform scalability
Qualifications
5-8+ years of professional softwareengineering experience
Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)
Experience building APIs and integrating third‑party platforms and services
Familiarity with cloud‑based environments (Azure preferred)
Experience working with databases (SQL and/or NoSQL)
Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus
Strong problem‑solving skills and ability to work independently within a collaborative team
Excellent communication skills and comfort working with cross‑functional partners
Nice to Have
Experience supporting customer‑facing or high‑availability systems
Familiarity with event‑driven or microservices architectures
Experience with monitoring, logging, and performance optimization
Interest in improving internal tools and operational efficiency
Total Rewards
We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, generous paid time off, paid holidays, retirement savings plans, employee travel benefits, and opportunities for professional growth and development.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$106k-132k yearly est. 5d ago
Fast Food Team Member
Burger King-MHC 4.5
Springfield, MA jobs
Our Team Members are motivated, team oriented, friendly, dependable and driven to providing excellent guest service! A qualified candidate will serve our guests Hot and Fresh Food in a Clean and Safe environment in a Friendly and Fast manner. Previous fast food experience is preferred.
Qualifications: Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds, Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.
$26k-31k yearly est. 15d ago
KFC Team Member
KFC 4.2
New Bedford, MA jobs
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world famous chicken (and tell your friends you know the "secret" - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
- You're a fun and friendly person who values customers and takes absolute pride in everything you do.
- You like talking - a lot - even to strangers (despite what your Mom told you). This is important, because you're not able to text message customers.
- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - working as a team.
- And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
We've got great jobs for people just starting their careers, working around school hours, or for those looking for a flexible second. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
$27k-34k yearly est. 1d ago
KFC Team Member
KFC 4.2
Everett, MA jobs
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world famous chicken (and tell your friends you know the "secret" - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
- You're a fun and friendly person who values customers and takes absolute pride in everything you do.
- You like talking - a lot - even to strangers (despite what your Mom told you). This is important, because you're not able to text message customers.
- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - working as a team.
- And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
$28k-34k yearly est. 1d ago
Restaurant Team Member
KFC 4.2
Westfield, MA jobs
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world famous chicken (and tell your friends you know the "secret" - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
Requirements:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world famous chicken (and tell your friends you know the "secret" - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
$27k-34k yearly est. 1d ago
Software Architect (GDS/TMC Integration)
Kayak Software Corporation 4.6
Concord, MA jobs
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
KAYAK is looking for a Software Architect with deep Java expertise and extensive experience designing large-scale distributed systems. The ideal candidate brings strong knowledge of travel industry integrations - including GDS, NDC, multi-supplier content in a TMC context and experience architecting high-reliability backend services that power mission-critical travel operations.
In this role you will:
Design and build highly scalable backend services in Java supporting multi-GDS integrations (Amadeus, Sabre, Travelport), NDC APIs, LCC APIs, hotel/rail suppliers, and other travel content sources.
Architect and deliver end-to-end booking, ticketing, and order flows, ensuring accuracy, fault tolerance, and consistency across distributed systems.
Own backend features across their full lifecycle - design, implementation, testing, deployment, observability, and production troubleshooting.
Raise system reliability and operational readiness and, mentor teammates through design reviews and architecture guidance.
Become a product expert in your area. Work with product and commercial stakeholders to understand problems and propose solutions based on current and future system needs.
Please apply if you have:
10+ years of backend engineering experience in Java/.NET or similar (platform is in Java)
Deep understanding of distributed transactions, retries/backoff, accurate booking flows, and the saga patterns.
6+ years of experience with databases (SQL, NoSQL, caching layers) and designing data models for high-volume transactional workloads.
6+ years experience with web application development, proven understanding of foundational web technologies.
Direct integration experience with at least one major GDS (Amadeus, Sabre, Travelport): PNR creation, ticketing, queues, pricing, ATPCO, or shopping APIs.
Practical knowledge of NDC offer/order flows, ancillary handling, and hybrid architectures bridging PNR and Order models.
Familiarity with travel accounting concepts such as ARC/BSP settlement, e-ticket/EMD lifecycle, and fare/tax computation.
Experience with:
Integrating multi-source travel content (LCCs, rail, hotel wholesalers) and normalizing heterogeneous data.
Building or integrating TMC systems, approvals, duty-of-care, traveler profiles, policy engines, or back-office/ERP reconciliation.
Containerization and orchestration (Kubernetes or similar) and hybrid cloud environments.
Spring/Spring Boot and modern JVM performance practices is a plus.
Corporate travel is a plus (travel policies, mid-office QC flows, duty-of-care, traveler profiles, and back-office settlement needs (ARC/BSP, ERP)).
If you're a clear, collaborative communicator who simplifies complex systems into clean architectures, thrives in fast-paced environments, and builds detail‑oriented, resilient systems - we'd love to hear from you!
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Flexible hours and ability to work from home 1 or 2 days per week
Generous retirement plans
Awesome health, dental and vision insurance plans with flexible spending accounts
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Universal paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Massachusetts based role is $160,000 - 215,000.00, not inclusive of annual bonus and recurring RSU grants.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.
Inclusion
At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.
#LI-EI1
$160k-215k yearly Auto-Apply 43d ago
Frontend Software Engineer, Stays
Kayak Software Corporation 4.6
Concord, MA jobs
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
If you're a smart, ambitious, and hardworking developer with a passion for travel, this could be your next dream role! You will be responsible for developing user experiences that affect millions of travelers every day. Join our team and help us solve real world problems, making it easier for users to navigate the complex and exciting world of air travel.
This role is required to work 3 days a week from our Concord office (Tuesday through Thursday).
In this role you will:
Work on the Stays product, used by millions of people across the globe
Scope and implement features, working with designers, product managers, and commercial stakeholders
Have end-to-end ownership of the UI, including testing, monitoring, and troubleshooting production issues
Pair up with other developers to jumpstart your product learning
Drive technical debt reduction and improve code quality
Develop features with a11y best practices in mind
Work with globally distributed teams
Leverage AI coding tools to take your efficiency to the next level
Please apply if you have:
Bachelor's degree or higher, preferably in a quantitative/technical field (e.g. Computer Science, Engineering, Physics, Math)
Significant experience building layouts using CSS, HTML, and JavaScript (with a preference for TypeScript)
Deep understanding and expertise with React (or a comparable modern UI framework)
Ability to…
Debug issues in a full-stack environment
Produce high quality and accurate work
Break down complicated tasks into actionable, accurately-estimated deliverables
Process, store and manipulate large sets of data
Work within an agile development process
Analyze others' code and offer valuable suggestions for improvement
Develop working relationships with cross-functional teammates
Demonstrate the ability to learn and grow from feedback
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday socials, and more
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Massachusetts based role is $105,000-110,000.00, not inclusive of annual bonus and recurring RSU grants.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.
Inclusion
At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need any adjustment for the interview, application or on the job? No problem - just give us a heads-up. We've got you.
$105k-110k yearly Auto-Apply 10d ago
AWS Cloud Software Engineer
Dev 4.2
Boston, MA jobs
Jobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
0%
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
As a
Cloud SoftwareEngineer y
ou could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.
What you will be doing:
• Designing, programming, debugging and modifying software enhancements.
• Interacting with product managers and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements.
• Working with internal Client Training, Client Relationship and Sales teams.
What you will need:
• Experience with end-to-end
AWS Cloud systems
development life cycles and standards.
• Knowledge of financial industry practices, regulations and operations.
• Fluency in sequence diagrams, class models, etc.
• Proficiency in solutions design and requirements definition disciplines.
• A bachelor's in computer engineering, computer science or other related discipline or equivalent experience.
BONUS:
RHEL/Linux/Unix
Scrum
SAFe
Continuous Integration
Continuous Delivery
Docker, Kubernetes
VMWare ESX
Terraform, Packer, Puppet
Microservice deployment or development
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
$80k-111k yearly est. 44m ago
Senior Lead Software Engineer, Front End
Dev 4.2
Taunton, MA jobs
Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job Description130 5th Ave (22130), United States of America, New York, New YorkSenior Lead SoftwareEngineer, Front End
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Front End SoftwareEngineers who are passionate about using cutting-edge open source frameworks with emerging technologies. As a Capital One Sr. Lead SoftwareEngineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. The role is in EDML for the team responsible for the UI for the Enterprise Model Platform (EMP). The EMP is the platform used by all of Capital One's Data Scientists and Machine Learning Engineers.
What You'll Do:
Lead a team of developers with deep experience in distributed microservices and full stack systems
Perform software development on Front End Applications leveraging a test-driven development pattern
Own the technical design and development of cross-functional, multi-platform application systems
Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
Utilize programming languages like JavaScript (Angular, React, Node), HTML/CSS, TypeScript and Java, open source frameworks, RESTful web services, and work on cross-browser and cross-device development
Basic Qualifications:
Bachelor's Degree
At least 8 years of professional softwareengineering experience (Internship experience does not apply)
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
Preferred Qualifications:
Master's Degree
9+ years of experience in at least one of the following: JavaScript, React, Angular, Node, TypeScript, or Java
4+ years of experience in open source frameworks
1+ years of people management experience
2+ years of experience in Agile practices
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $230,100 - $262,700 for Sr. Lead SoftwareEngineerSan Francisco, California (Hybrid On-Site): $243,800 - $278,200 for Sr. Lead SoftwareEngineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$243.8k-278.2k yearly 60d+ ago
Software Engineer (Research)
Dev 4.2
Gloucester, MA jobs
Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description SoftwareEngineer (Research)
Position Description
We are looking for a Senior Research SoftwareEngineer.
This role will be in our Space, Defence and Intelligence sector.
Are you naturally inquisitive, creative and innovative, highly capable across multiple technology domains and driven by problem solving? Do you want to work on a variety of exciting projects that could make a difference to keeping our nation safe?
If the answer to these questions is “yes”, then we need to talk.
Due to the secure nature of the clients we work with, you will need to hold or be able to secure a UK Security Clearance or above and to be UK National.
Your future duties and responsibilities
CGI's Secure Innovation and Advisory sector is growing fast and is looking for new team members to double the size of its Innovation Unit; a specialist team charged with the delivery of new capability in a fast-paced, sprint-driven environment. We are looking for people who are passionate about and comfortable with working across a wide range of technologies at the forefront of UK applied software research and innovation.
Your expertise will help to support our clients, assisting UK National Security and military clients through the creation of novel solutions that aid in making and keeping our country safe.
You might be asked to develop proof of concept capabilities, or to transition work from a low technical maturity into a project delivery team building an operational system. You could be challenged to reverse engineer a new technology, write a report on the applicability of another to a given problem domain, or embark on a piece of rapid development with a high degree of technical risk. You may be the only person assigned to a piece of work, or you may be leading or working as part of a delivery team. You may also become involved in the bidding process - responding to client requests for CGI capability statements - and outlining our proposed approach to solving their challenges.
Our Innovation Lab engineers demonstrate their technical skills across multiple disciplines and relish the opportunity to share and broaden their skills and knowledge, stepping outside of their comfort zone. They pro-actively take the lead in analysing, investigating and proposing solutions to technical challenges, seeking guidance for more complex issues, being prepared to fail-fast or redefine the ask. They are free thinkers and are encouraged to demonstrate creativity in their solutions. They apply technical standards and best practice, taking responsibility for and pride in all aspects of their work.
The leading-edge nature of the work means that we are not expecting you to have all the answers on day one, but we are looking for the type of mind that isn't afraid to look for them. The truth is though that we are never quite sure what the next challenge will bring so we need to be prepared for all eventualities. A willingness to learn, a “can-do” attitude and an aptitude and passion for technology will therefore complement specific skillsets or qualifications.
Required qualifications to be successful in this role
We are looking for candidates for this role who can exhibit any of a variety of skills; these include, but are not limited to: -
• Python
• C/C++
• An appreciation of the relationship between code and the platform on which it is executing.
• Machine and deep learning
• Data visualisation, including AR or VR techniques
• Cryptographic techniques
• Internet protocols
• Low-level device programming
• RF analysis
We celebrate and reward our colleagues through a variety of methods, and we promote the health and well-being of our members through a range of programs and activities. We are also committed to ensuring a safe work environment through the prevention of harmful workplace incidents including physical harm, harassment and violence.
Unconditionally inclusive - we know diversity brings a great greater variety of ideas, perspectives and experiences to the workplace. We actively encourage diversity at CGI and inclusivity is one of our top priorities, with support networks for Parents, Women, LGBT+, BAME, Neurodiversity and Disability.
#bepartofourstory
#ExperienceCGI
#INDCGI
#TJ
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
Skills
C++
Data Visualisation
Python
Software Testing
$80k-110k yearly est. 60d+ ago
Software Engineer (Research)
Dev 4.2
Gloucester, MA jobs
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description
SoftwareEngineer (Research)
Position Description
We are looking for a Senior Research SoftwareEngineer.
This role will be in our Space, Defence and Intelligence sector.
Are you naturally inquisitive, creative and innovative, highly capable across multiple technology domains and driven by problem solving? Do you want to work on a variety of exciting projects that could make a difference to keeping our nation safe?
If the answer to these questions is “yes”, then we need to talk.
Due to the secure nature of the clients we work with, you will need to hold or be able to secure a UK Security Clearance or above and to be UK National.
Your future duties and responsibilities
CGI's Secure Innovation and Advisory sector is growing fast and is looking for new team members to double the size of its Innovation Unit; a specialist team charged with the delivery of new capability in a fast-paced, sprint-driven environment. We are looking for people who are passionate about and comfortable with working across a wide range of technologies at the forefront of UK applied software research and innovation.
Your expertise will help to support our clients, assisting UK National Security and military clients through the creation of novel solutions that aid in making and keeping our country safe.
You might be asked to develop proof of concept capabilities, or to transition work from a low technical maturity into a project delivery team building an operational system. You could be challenged to reverse engineer a new technology, write a report on the applicability of another to a given problem domain, or embark on a piece of rapid development with a high degree of technical risk. You may be the only person assigned to a piece of work, or you may be leading or working as part of a delivery team. You may also become involved in the bidding process - responding to client requests for CGI capability statements - and outlining our proposed approach to solving their challenges.
Our Innovation Lab engineers demonstrate their technical skills across multiple disciplines and relish the opportunity to share and broaden their skills and knowledge, stepping outside of their comfort zone. They pro-actively take the lead in analysing, investigating and proposing solutions to technical challenges, seeking guidance for more complex issues, being prepared to fail-fast or redefine the ask. They are free thinkers and are encouraged to demonstrate creativity in their solutions. They apply technical standards and best practice, taking responsibility for and pride in all aspects of their work.
The leading-edge nature of the work means that we are not expecting you to have all the answers on day one, but we are looking for the type of mind that isn't afraid to look for them. The truth is though that we are never quite sure what the next challenge will bring so we need to be prepared for all eventualities. A willingness to learn, a “can-do” attitude and an aptitude and passion for technology will therefore complement specific skillsets or qualifications.
Required qualifications to be successful in this role
We are looking for candidates for this role who can exhibit any of a variety of skills; these include, but are not limited to: -
• Python
• C/C++
• An appreciation of the relationship between code and the platform on which it is executing.
• Machine and deep learning
• Data visualisation, including AR or VR techniques
• Cryptographic techniques
• Internet protocols
• Low-level device programming
• RF analysis
We celebrate and reward our colleagues through a variety of methods, and we promote the health and well-being of our members through a range of programs and activities. We are also committed to ensuring a safe work environment through the prevention of harmful workplace incidents including physical harm, harassment and violence.
Unconditionally inclusive - we know diversity brings a great greater variety of ideas, perspectives and experiences to the workplace. We actively encourage diversity at CGI and inclusivity is one of our top priorities, with support networks for Parents, Women, LGBT+, BAME, Neurodiversity and Disability.
#bepartofourstory
#ExperienceCGI
#INDCGI
#TJ
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
Skills
C++
Data Visualisation
Python
Software Testing
$80k-110k yearly est. 43m ago
Senior Lead Software Engineer, Front End
Dev 4.2
Springfield, MA jobs
Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job Description130 5th Ave (22130), United States of America, New York, New YorkSenior Lead SoftwareEngineer, Front End
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Front End SoftwareEngineers who are passionate about using cutting-edge open source frameworks with emerging technologies. As a Capital One Sr. Lead SoftwareEngineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. The role is in EDML for the team responsible for the UI for the Enterprise Model Platform (EMP). The EMP is the platform used by all of Capital One's Data Scientists and Machine Learning Engineers.
What You'll Do:
Lead a team of developers with deep experience in distributed microservices and full stack systems
Perform software development on Front End Applications leveraging a test-driven development pattern
Own the technical design and development of cross-functional, multi-platform application systems
Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
Utilize programming languages like JavaScript (Angular, React, Node), HTML/CSS, TypeScript and Java, open source frameworks, RESTful web services, and work on cross-browser and cross-device development
Basic Qualifications:
Bachelor's Degree
At least 8 years of professional softwareengineering experience (Internship experience does not apply)
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
Preferred Qualifications:
Master's Degree
9+ years of experience in at least one of the following: JavaScript, React, Angular, Node, TypeScript, or Java
4+ years of experience in open source frameworks
1+ years of people management experience
2+ years of experience in Agile practices
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $230,100 - $262,700 for Sr. Lead SoftwareEngineerSan Francisco, California (Hybrid On-Site): $243,800 - $278,200 for Sr. Lead SoftwareEngineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$243.8k-278.2k yearly 60d+ ago
Senior Software Engineer, Backend
Bevi 4.3
Boston, MA jobs
Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cans-making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year-saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
Bevi is seeking a Senior SoftwareEngineer for Bevi's backend platform. As a Senior SoftwareEngineer, you will be responsible for delivering software solutions that facilitate the stable operation of Bevi's fleet of smart water machines. You will collaborate closely with other softwareengineers on system design and implementation. Whether you prefer driving critical feature development or providing mentorship to junior teammates, this role invites seasoned engineers to exercise their deep expertise.
We are a small and fun software team in a fast-growing hardware startup. Our customers love our product and you will play a crucial role in making them even happier. If you love thinking through new ideas and interactions, how to execute them in an innovative way and have a deep respect for user experience, come join our team!
The ability to be in the office 2+ days per week in our Boston (Charlestown) headquarters is strongly preferred for this position.
Your Day to Day
* Design, build, optimize, and maintain Bevi's backend platform and services using Java and Kotlin to facilitate consistently reliable operation, remote management, and scalability.
* Manage backend software deployments to production, maintaining service up-time and monitoring service health post rollout.
* Contribute to the use of logging and metrics to monitor, troubleshoot, and improve system performance.
* Ensure the performance, quality, and responsiveness of Bevi's user interfaces by developing and maintaining well designed and documented APIs.
* Work efficiently to deliver consistent results as part of an agile software development team, ensuring your code is clean, reliable, and easy to maintain.
* Collaborate with cross-functional teams, including product management and hardware teams, to define, design, and ship new features as well as contribute significantly to software development planning.
* Review code and regularly share input and advice to peers to ensure high code quality and maintain best practices across the team. Champion unit/integration testing and test-driven development practices.
* Mentor other softwareengineers in architectural design decisions, technical direction, and application creation strategies.
* Own the relationship and interaction with cloud providers, software vendors, or other third-party services integrated with Bevi's backend infrastructure to support consistent system performance and scalability.
* Help triage, identify, and resolve complex issues and bugs that surface in Bevi's backend services and UIs for reliable system operation on Bevi machines and to reduce impact to customers.
* Participate in architectural discussions, technical design direction, and app optimization strategies with an eye on metric driven results.
* Actively participate in Agile/Scrum development processes, including sprint planning, daily stand-ups, and retrospectives.
Requirements
* A BS in Computer Engineering, Computer Science or other related field, or the equivalent in related software development experience.
* 5+ years of experience in backend Java/Kotlin development. Experience working in and contributing to a microservice architecture is a plus.
* Strong expertise with database design and development in Postgres or a similar database management system.
* Experience with deploying solutions to and maintenance of cloud platforms.
* Strong expertise in API design. Experience in GraphQL is highly preferred.
* You know how to monitor, troubleshoot, and improve system performance through logging and metrics.
* Experience with unit/integration testing and test-driven development.
* Familiarity with tools such as Git and CI/CD pipelines.
* The ability to analyze complex technical issues, devise innovative solutions, and implement effective strategies to enhance application performance and stability.
* A working knowledge of the application development landscape, architectures, trends, and emerging technologies. You have a passion for new technologies and you're excited to find ways to implement them in your work.
* A genuine desire and commitment to always learn, improve, and produce the best work possible.
* Strong communication and interpersonal skills that allow you to collaborate effectively with cross-functional teams.
* A self-starter approach and sense of ownership of the projects that you work on with the ability to work both independently and collaboratively in a fast-paced work environment.
#LI-CK1
#LI-HYBRID
At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:
* Market-driven - We anchor pay decisions in real-time market data
* Performance-based - We reward individual impact, not just tenure
* Equitable - We ensure fairness across teams, roles, and demographics
* Growth-focused - We invest in talent that scales with Bevi
* Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity
The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Bevi are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.
* For Sales roles: The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position.
Pay Range
$141,865-$175,245 USD
Benefits:
* Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
* 401(k) with company match
* Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
* Generous fully paid parental leave for both birth parents and non-birth parents
* Fully employer paid disability and life insurances
* Wellness and fitness reimbursements
* Monthly stipends for cell phone use and commuting costs
* Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too
* Happy hours, team-building events, bagel breakfasts, Values awards - and more.
We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list. If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together.
A member of the Bevi Talent team '******************' will be reaching out about next steps if we would like to move forward.
Accommodations:
Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact ******************.
$141.9k-175.2k yearly 24d ago
Lead Software Engineer, Backend
Draftkings 4.0
Boston, MA jobs
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Lead SoftwareEngineer, you'll lead the charge in building scalable systems that power real-time experiences for millions of customers. You'll architect robust solutions, write high-performance code, and guide a team committed to technical excellence. Working across disciplines, you'll align engineering execution with business strategy and elevate our enterprise platform. This is a rare opportunity to lead with impact, shape product direction, mentor talent, and drive innovation at scale.
What you'll do
Architect, develop, and maintain scalable and secure systems and APIs that power high-impact applications used by millions of users in a real-time, always-on environment.
Take ownership of the full development lifecycle from shaping the architecture of new features to breaking down workstreams and guiding implementation.
Lead by example, writing high-performance, well-tested code that meets our rigorous standards for reliability and scalability.
Set and enforce best practices around code quality, design patterns, testing, and system performance.
Triage, debug, and resolve complex issues in production environments, driving a culture of accountability and operational excellence.
Collaborate cross-functionally with Product, Design, and Engineering teams to align technical solutions with strategic business goals.
Act as a technical mentor and coach, providing guidance and feedback that helps engineers grow and deliver their best work.
Play a critical role in shaping the team's roadmap and technical direction while fostering a strong engineering culture grounded in ownership and continuous learning.
What you'll bring
Bachelor's degree in Computer Science or any suitable combination of education, experience, and training.
At least 5 years of experience in object-oriented backend development using languages such as C# or Java, with advanced expertise in OOP principles, design patterns, and backend architecture.
Proven ability to architect, build, and scale distributed systems in Cloud environments such as AWS or Google Cloud Platform (GCP).
Deep experience developing and maintaining comprehensive automated test suites, including unit, integration, and performance tests, to ensure system resilience and scalability.
A strong track record of mentoring engineers, leading code and design reviews, and driving high-impact technical decisions across cross-functional teams.
A proactive mindset with a focus on continuous improvement, code quality, and driving engineering best practices across teams.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 136,000.00 USD - 170,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$115k-151k yearly est. Auto-Apply 60d+ ago
Senior Software Engineer
Grand Circle 4.6
Boston, MA jobs
Senior SoftwareEngineer - Call Center Platforms
Reports To: Engineering Manager, Call Center Technology
The Senior SoftwareEngineer, Call Center Platforms will play a key role in designing, building, and supporting the systems that power Grand Circle's contact center operations. This role focuses on developing scalable, reliable applications and integrations that improve agent experience, customer engagement, and operational efficiency. The ideal candidate is a strong hands-on engineer who enjoys solving complex problems, collaborating cross-functionally, and contributing to technical direction without owning full architectural responsibility.
Key Responsibilities
Design, develop, and maintain software applications supporting call center platforms and customer engagement tools
Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems
Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions
Write clean, maintainable, and well-tested code while following engineering best practices
Participate in code reviews and contribute to continuous improvement of development standards
Troubleshoot production issues and support system reliability and performance
Contribute ideas to improve agent workflows, customer experience, and platform scalability
Qualifications
5-8+ years of professional softwareengineering experience
Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)
Experience building APIs and integrating third-party platforms and services
Familiarity with cloud-based environments (Azure preferred)
Experience working with databases (SQL and/or NoSQL)
Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus
Strong problem-solving skills and ability to work independently within a collaborative team
Excellent communication skills and comfort working with cross-functional partners
Nice to Have
Experience supporting customer-facing or high-availability systems
Familiarity with event-driven or microservices architectures
Experience with monitoring, logging, and performance optimization
Interest in improving internal tools and operational efficiency
Total Rewards
We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, generous paid time off, paid holidays, retirement savings plans, employee travel benefits, and opportunities for professional growth and development.
To learn more, please visit our websites at ************ ***************** and ******************************
$106k-132k yearly est. 4d ago
Senior Software Engineer
Grand Circle Travel 4.6
Boston, MA jobs
Senior SoftwareEngineer - Call Center Platforms Reports To: Engineering Manager, Call Center Technology The Senior SoftwareEngineer, Call Center Platforms will play a key role in designing, building, and supporting the systems that power Grand Circle's contact center operations. This role focuses on developing scalable, reliable applications and integrations that improve agent experience, customer engagement, and operational efficiency. The ideal candidate is a strong hands-on engineer who enjoys solving complex problems, collaborating cross-functionally, and contributing to technical direction without owning full architectural responsibility.
Key Responsibilities
* Design, develop, and maintain software applications supporting call center platforms and customer engagement tools
* Build and enhance integrations between call center systems (e.g., CRM, telephony, routing, analytics) and internal business systems
* Collaborate with product managers, operations, and business stakeholders to translate requirements into technical solutions
* Write clean, maintainable, and well-tested code while following engineering best practices
* Participate in code reviews and contribute to continuous improvement of development standards
* Troubleshoot production issues and support system reliability and performance
* Contribute ideas to improve agent workflows, customer experience, and platform scalability
Qualifications
* 5-8+ years of professional softwareengineering experience
* Strong experience with modern backend development (e.g., Java, C#, .NET, or similar)
* Experience building APIs and integrating third-party platforms and services
* Familiarity with cloud-based environments (Azure preferred)
* Experience working with databases (SQL and/or NoSQL)
* Exposure to call center, CRM, or customer experience platforms (e.g., Genesys, Salesforce, or similar) is a plus
* Strong problem-solving skills and ability to work independently within a collaborative team
* Excellent communication skills and comfort working with cross-functional partners
Nice to Have
* Experience supporting customer-facing or high-availability systems
* Familiarity with event-driven or microservices architectures
* Experience with monitoring, logging, and performance optimization
* Interest in improving internal tools and operational efficiency
Total Rewards
We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, generous paid time off, paid holidays, retirement savings plans, employee travel benefits, and opportunities for professional growth and development.
To learn more, please visit our websites at ************ ***************** and ******************************
$106k-132k yearly est. 6d ago
Web Developer
Apex Systems 4.6
Norwood, MA jobs
Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Job Description:
Working under the supervision of the Web Director (and other managers), the Web Developer works closely with the Account Management and Creative Services teams within Communications to create/manage web content (internal and external) aimed at variety of audiences. In handling these requests, he/she helps support broader company and client marketing/communications and business goals. Primarily, the Web Developer works on web-based employee benefits communications and education programs that Mercer provides for its clients.
Additional responsibilities include:
Develop and test of microsites and landing pages.
Create/update HTML-based and Outlook emails.
Perform regular internal and client web updates and deploy these updates through a content management system.
Assist in quality control efforts, including testing web functionality, proofreading copy against original submissions to detect errors and inconsistencies, and regularly reviewing web content for problems.
Qualifications
QUALIFICATIONS AND REQUIREMENTS
Bachelor's degree in computer science or related technology degree is preferred.
3-5 years' experience in front-end web development, web-based design and publishing.
Excellent organizational skills and the ability to work under tight deadlines.
Ability to work well in a team environment as well as independently with minimal guidance.
Excellent communication, customer service, research, organization, decision-making, listening and detail-oriented analytical skills, including the ability to articulately explain any problem or bug and ability to describe how problems were fixed.
Solid understanding of HTML, CSS, Photoshop, Dreamweaver.
Experience with the following: JavaScript, jQuery, XML, Flash, CMS (Autonomy/Interwoven TeamSite), Google Analytics, Marketo, ConstantContact, ExactTarget responsive design.
Additional Information
Apply Now!
All your information will be kept confidential according to EEO guidelines.
$72k-108k yearly est. 41m ago
cafe systems engineer
Au Bon Pain 3.5
Boston, MA jobs
Crafting distinctively delicious food starts early morning in Au Bon Pain cafe. While our bakers line the shelves with hot, freshly baked pastries, muffins, bagels and scones, other team members brew our rich coffee and espresso blends from the highest-quality Arabica beans, set up the health smart oatmeal bar, and prepare dozens of fresh eggs for nourishing breakfast sandwiches. Their passion for quality and freshness continues throughout the day with mouthwatering sandwiches and wraps served on freshly baked breads; hearty soups, stews and macaroni and cheese; enticing salads topped with our signature dressings; and assortments of cut and whole fresh fruit; cheese and crackers; energy bars; nuts; yogurt and indulgent cupcakes, cookies and brownies.
Au Bon Pain caters to today's sophisticated but time-constrained customer in many ways. One day you may enjoy a made-to-order customized sandwich or salad, designed by you and prepared just the way you like it. And the next day, you may only have time to grab a pre-made salad, sandwich, wrap or snack. But no matter how you shop Au Bon Pain, we promise that our food will always be delicious and fresh and our service fast and friendly.
Au Bon Pain--Taste the goodness in every flavor-full bite!
AU BON PAIN JOB DESCRIPTION
Title: Café Systems Engineer
Reports To: Director of Cafe Systems
Department: Information Technology
FLSA Status: Executive/Exempt
Position Summary:
This individual is responsible for managing the technical infrastructure that supports Au Bon Pain's café and corporate operations. The scope of responsibility includes: telecommunications; networking (both local area and wide area); server management; desktop management; café infrastructure including POS, back office, communication equipment and peripheral devices; new/remodel café opening
Responsibilities:
Perform complex systems analysis translating business requirements into technical solutions.
Engage with the business to understand their architectural needs and gather technical requirements.
Responsible for defining the overall POS architecture and high-level design.
Participate in the change management process and provide architectural consulting experience to system analysts and architects to evaluate projects from a technical stance, ensuring that the development methods used are in line with the infrastructure capability.
Develop and certify business solutions that include registers, controllers, pin-pads, self-checkouts, and cashier touch screens.
Report on findings and make recommendations for improvement.
Assist project management team with technical project planning, including overseeing system design, development, and quality assurance.
Adhere to the IT release management guidelines to ensure smooth release of new patches and updates to the applications in close coordination with the stakeholders.
Interface with other areas in information systems and stakeholder departments to support existing production systems and to develop and implement new systems.
Continually evaluate strategic products and solutions and make buy vs. build decisions and communicate findings to management.
Maintain constructive relationships with the suppliers to allow effective and productive evaluation of supplier offerings against business. requirements, constraints and priorities.
Work with suppliers to understand their roadmap and upcoming capabilities.
Participate in root cause, problem and solution analysis.
Conduct impact of planned activities on performance, capacity and availability of systems.
Ensure systems are compliant with all governmental and industry regulations (PCI, SOX, HIPAA).
Research/keep updated with latest industry trends.
Provide 24x7 on-call support of production systems.
Qualifications
Requirements:
Abilities, certifications and 10+ years experience analyzing, designing, integrating, and implementing POS solutions.
Knowledge of and skilled in systems analysis, logic diagramming, test debugging, system software, systems testing, systems implementation, hardware computer operations and documentation standards.
Experience developing and configuring Server 2003, IBM 4690 OS, IBM Supermarket Application, IBM SurePOS ACE Application, IBM Data Integration Facility, IBM Store Integrator, and Retalix Storeline.
Application preferred. Knowledge of administration tasks for MS Server 2003 and IBM 4690 V6R2 in a highly available and high volume environment.
Strong SQL and XML skills.
Knowledge of Service-Oriented Architecture (SOA) concepts.
Share technical knowledge and clearly communicate technical concepts.
Experience with process and controls surrounding enterprise compliance of Payment Card Industry (PCI )and Sarbanes Oxley (SOX) standards.
Possess excellent technical leadership skills.
Inquisitive, responsible, conscientious and possess a passion for excellence
Possess excellent verbal and written communication skills in order to develop integration patterns, processes, and standards for messaging.
Qualifications:
A minimum of 6-8 years experience as a senior level IT executive within a technology support organization supporting a distributed environment, preferably in the restaurant industry.
Bachelor's degree in Business Administration, Information Technology or related field.
In-depth knowledge and hands-on experience managing the technology support function
Prior experience negotiating and managing vendor/outsource relationships
Proven experience and detailed knowledge of technology and vendors in the infrastructure field
A demonstrated ability to lead people and get results through others.
Problem analysis and problem resolution at both a strategic and functional level
Focus on information technology process and project management principles
Additional Information
$88k-111k yearly est. 60d+ ago
cafe systems engineer
Au Bon Pain 3.5
Boston, MA jobs
Crafting distinctively delicious food starts early morning in Au Bon Pain cafe. While our bakers line the shelves with hot, freshly baked pastries, muffins, bagels and scones, other team members brew our rich coffee and espresso blends from the highest-quality Arabica beans, set up the health smart oatmeal bar, and prepare dozens of fresh eggs for nourishing breakfast sandwiches. Their passion for quality and freshness continues throughout the day with mouthwatering sandwiches and wraps served on freshly baked breads; hearty soups, stews and macaroni and cheese; enticing salads topped with our signature dressings; and assortments of cut and whole fresh fruit; cheese and crackers; energy bars; nuts; yogurt and indulgent cupcakes, cookies and brownies.
Au Bon Pain caters to today's sophisticated but time-constrained customer in many ways. One day you may enjoy a made-to-order customized sandwich or salad, designed by you and prepared just the way you like it. And the next day, you may only have time to grab a pre-made salad, sandwich, wrap or snack. But no matter how you shop Au Bon Pain, we promise that our food will always be delicious and fresh and our service fast and friendly.
Au Bon Pain--Taste the goodness in every flavor-full bite!
AU BON PAIN JOB DESCRIPTION
Title:
Café Systems Engineer
Reports To:
Director of Cafe Systems
Department:
Information Technology
FLSA Status:
Executive/Exempt
Position Summary
:
This individual is responsible for managing the technical infrastructure that supports Au Bon Pain's café and corporate operations. The scope of responsibility includes: telecommunications; networking (both local area and wide area); server management; desktop management; café infrastructure including POS, back office, communication equipment and peripheral devices; new/remodel café opening
Responsibilities:
Perform complex systems analysis translating business requirements into technical solutions.
Engage with the business to understand their architectural needs and gather technical requirements.
Responsible for defining the overall POS architecture and high-level design.
Participate in the change management process and provide architectural consulting experience to system analysts and architects to evaluate projects from a technical stance, ensuring that the development methods used are in line with the infrastructure capability.
Develop and certify business solutions that include registers, controllers, pin-pads, self-checkouts, and cashier touch screens.
Report on findings and make recommendations for improvement.
Assist project management team with technical project planning, including overseeing system design, development, and quality assurance.
Adhere to the IT release management guidelines to ensure smooth release of new patches and updates to the applications in close coordination with the stakeholders.
Interface with other areas in information systems and stakeholder departments to support existing production systems and to develop and implement new systems.
Continually evaluate strategic products and solutions and make buy vs. build decisions and communicate findings to management.
Maintain constructive relationships with the suppliers to allow effective and productive evaluation of supplier offerings against business. requirements, constraints and priorities.
Work with suppliers to understand their roadmap and upcoming capabilities.
Participate in root cause, problem and solution analysis.
Conduct impact of planned activities on performance, capacity and availability of systems.
Ensure systems are compliant with all governmental and industry regulations (PCI, SOX, HIPAA).
Research/keep updated with latest industry trends.
Provide 24x7 on-call support of production systems.
Qualifications
Requirements:
Abilities, certifications and 10+ years experience analyzing, designing, integrating, and implementing POS solutions.
Knowledge of and skilled in systems analysis, logic diagramming, test debugging, system software, systems testing, systems implementation, hardware computer operations and documentation standards.
Experience developing and configuring Server 2003, IBM 4690 OS, IBM Supermarket Application, IBM SurePOS ACE Application, IBM Data Integration Facility, IBM Store Integrator, and Retalix Storeline.
Application preferred. Knowledge of administration tasks for MS Server 2003 and IBM 4690 V6R2 in a highly available and high volume environment.
Strong SQL and XML skills.
Knowledge of Service-Oriented Architecture (SOA) concepts.
Share technical knowledge and clearly communicate technical concepts.
Experience with process and controls surrounding enterprise compliance of Payment Card Industry (PCI )and Sarbanes Oxley (SOX) standards.
Possess excellent technical leadership skills.
Inquisitive, responsible, conscientious and possess a passion for excellence
Possess excellent verbal and written communication skills in order to develop integration patterns, processes, and standards for messaging.
Qualifications:
A minimum of 6-8 years experience as a senior level IT executive within a technology support organization supporting a distributed environment, preferably in the restaurant industry.
Bachelor's degree in Business Administration, Information Technology or related field.
In-depth knowledge and hands-on experience managing the technology support function
Prior experience negotiating and managing vendor/outsource relationships
Proven experience and detailed knowledge of technology and vendors in the infrastructure field
A demonstrated ability to lead people and get results through others.
Problem analysis and problem resolution at both a strategic and functional level
Focus on information technology process and project management principles
Additional Information