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Tripleseat jobs - 1,839 jobs

  • Data & Insights Analyst

    Tripleseat 4.2company rating

    Tripleseat job in Concord, MA

    Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues. Data & Insights Analyst Location: Concord, MA or Boston, MA (Hybrid) Preferred, Open to Remote The Opportunity We're hiring a Data & Insights Analyst to support the day-to-day reporting and analytical needs of our Go-To-Market (GTM) teams. You'll report into the Senior Manager, Data & Insights, who owns forecasting, planning, and our broader analytics strategy - and you'll play a critical supporting role in providing the data, visibility, and insights that drive meaningful impact across our business. This role is hands-on, fast-paced, and highly cross-functional. You will build and maintain evergreen dashboards, respond to inbound reporting requests, ensure data accuracy across our GTM systems, and deliver the visibility that enables Sales, BDR, and Marketing leaders to make confident, data-informed decisions. It's an excellent opportunity for an early-career analyst who wants to grow, learn, and help shape a high-performing revenue operation. What You'll Own Reporting, Dashboards & Evergreen Visibility Build, maintain, and QA recurring dashboards for Sales, BDR, and B2B Marketing. Own evergreen reporting across Salesforce, Looker, Tableau, HubSpot, and Outreach.io. Create KPI dashboards that highlight performance, pipeline health, funnel conversion, and activity trends. Ensure consistency and accuracy across all GTM reports and visualizations. Tactical Data Support for GTM Teams Respond to inbound reporting requests from frontline managers and GTM team leads. Build one-off analyses to answer operational questions (pipeline trends, rep performance, lead quality, campaign performance, BDR activity, etc.). Translate business questions into clean, digestible insights. Support pipeline reviews with data pulls, summaries, and snapshot reporting. Partnership With the Senior Manager, Data & Insights Provide data support for strategic workstreams including forecasting, planning, and performance analysis. Ensure alignment between tactical dashboards and broader analytics strategy. Assist with data validation and cross-system consistency checks across Salesforce and HubSpot. Contribute to data hygiene initiatives and standardization across GTM reporting fields and structures. Data Quality & Governance Support Monitor lead, contact, account, and pipeline data for inaccuracies or gaps. Help enforce data hygiene practices through structured updates and validation rules. Partner with Sales and Marketing Ops to maintain consistent reporting logic across systems. Cross-Functional Collaboration Support Sales Leadership, BDR managers, and Marketing leaders with timely reporting and insights. Provide analytical visibility that drives coaching, prioritization, and execution. Communicate clearly and proactively to ensure teams can act on data quickly and confidently. What We're Looking For 1-2+ years in a data, revenue operations, sales operations, or marketing operations role. Strong proficiency with Salesforce (required). Familiarity with Looker, Tableau, HubSpot, Outreach.io, or similar tools (preferred). Strong analytical mindset with excellent Excel/Google Sheets skills. Ability to independently pull data, build dashboards, and respond to inbound reporting needs. Clear communication skills and the ability to translate data into simple, actionable insights. Curiosity, attention to detail, and a desire to grow within Revenue Operations and analytics. Success Looks Like Accurate, trusted dashboards used consistently by GTM managers and ICs. Faster response times to reporting requests. Strong adoption of evergreen reporting across Sales, BDR, and Marketing. Clean, consistent data across Salesforce and supporting systems. Seamless partnership with the Senior Manager of Data & Insights, enabling strategic work to move forward efficiently. Base Compensation Range: $65,000 - $75,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues. Data & Insights Analyst Location: Concord, MA or Boston, MA (Hybrid) Preferred, Open to Remote The Opportunity We're hiring a Data & Insights Analyst to support the day-to-day reporting and analytical needs of our Go-To-Market (GTM) teams. You'll report into the Senior Manager, Data & Insights, who owns forecasting, planning, and our broader analytics strategy - and you'll play a critical supporting role in providing the data, visibility, and insights that drive meaningful impact across our business. This role is hands-on, fast-paced, and highly cross-functional. You will build and maintain evergreen dashboards, respond to inbound reporting requests, ensure data accuracy across our GTM systems, and deliver the visibility that enables Sales, BDR, and Marketing leaders to make confident, data-informed decisions. It's an excellent opportunity for an early-career analyst who wants to grow, learn, and help shape a high-performing revenue operation. What You'll Own Reporting, Dashboards & Evergreen Visibility Build, maintain, and QA recurring dashboards for Sales, BDR, and B2B Marketing. Own evergreen reporting across Salesforce, Looker, Tableau, HubSpot, and Outreach.io. Create KPI dashboards that highlight performance, pipeline health, funnel conversion, and activity trends. Ensure consistency and accuracy across all GTM reports and visualizations. Tactical Data Support for GTM Teams Respond to inbound reporting requests from frontline managers and GTM team leads. Build one-off analyses to answer operational questions (pipeline trends, rep performance, lead quality, campaign performance, BDR activity, etc.). Translate business questions into clean, digestible insights. Support pipeline reviews with data pulls, summaries, and snapshot reporting. Partnership With the Senior Manager, Data & Insights Provide data support for strategic workstreams including forecasting, planning, and performance analysis. Ensure alignment between tactical dashboards and broader analytics strategy. Assist with data validation and cross-system consistency checks across Salesforce and HubSpot. Contribute to data hygiene initiatives and standardization across GTM reporting fields and structures. Data Quality & Governance Support Monitor lead, contact, account, and pipeline data for inaccuracies or gaps. Help enforce data hygiene practices through structured updates and validation rules. Partner with Sales and Marketing Ops to maintain consistent reporting logic across systems. Cross-Functional Collaboration Support Sales Leadership, BDR managers, and Marketing leaders with timely reporting and insights. Provide analytical visibility that drives coaching, prioritization, and execution. Communicate clearly and proactively to ensure teams can act on data quickly and confidently. What We're Looking For 1-2+ years in a data, revenue operations, sales operations, or marketing operations role. Strong proficiency with Salesforce (required). Familiarity with Looker, Tableau, HubSpot, Outreach.io, or similar tools (preferred). Strong analytical mindset with excellent Excel/Google Sheets skills. Ability to independently pull data, build dashboards, and respond to inbound reporting needs. Clear communication skills and the ability to translate data into simple, actionable insights. Curiosity, attention to detail, and a desire to grow within Revenue Operations and analytics. Success Looks Like Accurate, trusted dashboards used consistently by GTM managers and ICs. Faster response times to reporting requests. Strong adoption of evergreen reporting across Sales, BDR, and Marketing. Clean, consistent data across Salesforce and supporting systems. Seamless partnership with the Senior Manager of Data & Insights, enabling strategic work to move forward efficiently. Base Compensation Range: $65,000 - $75,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
    $65k-75k yearly 39d ago
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  • Account Executive - Inside Sales

    Tripleseat 4.2company rating

    Tripleseat job in Boston, MA or remote

    Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. The Account Executive, Inside Sales, is a key contributor to Tripleseat's mission to drive new business across the SMB and Unique Venues segments. This hybrid role is based in the Boston office and emphasizes inside sales strategies to prospect, engage, and close new customers. The Account Executive applies a consultative sales approach to understand prospect needs, deliver compelling product demonstrations, and present customized solutions for various hospitality venues, including restaurants, hotels, breweries, country clubs, and other unique event spaces. This role requires a highly motivated individual with a passion for hospitality and technology and a proven ability to thrive in a fast-paced, short-cycle sales environment. Location: Boston Sales Office: Work in the office Monday through Thursday, and work remotely on Fridays. Initial onboarding is conducted at the Concord, MA headquarters. Travel Expectations: Minimal travel is required, with occasional trips for company events, trade shows, or training sessions. Core Responsibilities Prospecting & Lead Generation * Proactively identifies and engages new sales opportunities through outbound calls, emails, social media, and inbound lead follow-up. * Builds virtual relationships with prospects across assigned territories and verticals. * Targets high-impact venues and organizations that align with Tripleseat's business goals. Customer Engagement & Demonstrations * Conducts discovery calls to uncover prospect needs and pain points. * Delivers both virtual and occasional in-person software demonstrations, customized to the audience. * Crafts proposals that communicate product value and return on investment. Sales Execution & Pipeline Management * Consistently meets or exceeds assigned revenue quotas through strategic outreach and deal management. * Maintains a healthy, qualified pipeline, targeting 5x coverage relative to quota. * Records all prospect engagement and deal activity in CRM tools (e.g., Salesforce) for accurate forecasting. Collaboration & Strategy * Collaborates with internal teams, including Marketing, Account Management, Customer Support, and Sales Development, to ensure a seamless sales process. * Executes go-to-market strategies tailored to specific territories or market segments. * Leverages existing industry relationships when appropriate. Negotiation & Closing * Prepares customized proposals and negotiates contracts that balance customer satisfaction and business goals. * Manages follow-up communications to drive deal closure and maintain momentum. Market & Product Expertise * Stays current on industry trends, market dynamics, and competitor offerings. * Shares valuable customer feedback with internal teams to enhance product offerings and positioning. * Other related duties as assigned. Knowledge, Skills, and Abilities * Sales Expertise: Demonstrated success in achieving or exceeding sales goals within SaaS or inside sales environments. * Hospitality Knowledge: Understanding of hospitality operations, including event planning, food & beverage, and venue management. * Communication Skills: Strong verbal and written communication skills; skilled in delivering virtual presentations. * Organization & Time Management: Capable of managing multiple deals across different sales stages efficiently. * Technical Proficiency: Experience using CRMs like Salesforce and comfort with new technologies. * Analytical Thinking: Ability to identify and resolve customer challenges with creative, tailored solutions. * Collaboration: Comfortable working in cross-functional teams and sharing knowledge to support overall success. * Customer Orientation: Maintains a customer-first mindset, fostering trust and long-term relationships. Preferred Qualifications * 1-3 years of experience in SaaS sales. * Proven performance in a fast-paced, short sales cycle environment. * Prior experience as a Business Development Representative is a plus. Base Compensation Range $70,000 - $90,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: * Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. * Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. * 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. * Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. * Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. * Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued - Everyone Included.
    $70k-90k yearly 21d ago

  • Head of Customer Success and Support

    Onramp Technology, Inc. 2.8company rating

    Boston, MA job

    About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $41k-50k yearly est. 1d ago

  • Director of Privacy & Compliance (Hybrid)

    Zelis Healthcare Inc. 4.5company rating

    Remote or Boston, MA job

    A healthcare technology firm is seeking a Director of Privacy to lead privacy initiatives and ensure compliance with laws like HIPAA and CCPA. This role requires at least 10 years of experience in privacy and a strong leadership capability. The position involves risk assessment, policy development, and cross-functional collaboration to enhance privacy standards. The role offers a competitive salary range of $169,000 to $225,000 along with a comprehensive benefits package. #J-18808-Ljbffr
    $169k-225k yearly 1d ago

  • Remote Mathematics Expert for AI Research & Training

    Labelbox 4.3company rating

    Remote or Boston, MA job

    A leading AI research firm is looking for a Mathematics Expert to join their remote team. You will be tasked with developing and solving complex mathematical problems, collaborating with AI researchers, and ensuring mathematical rigor in deliverables. The ideal candidate will hold a Master's or PhD in Mathematics, have experience coding in Python or MATLAB, and possess strong communication skills. This hourly contract offers a competitive rate of $75-$90 per hour based on expertise. #J-18808-Ljbffr
    $75-90 hourly 4d ago

  • Director of Embedded Software

    Medium 4.0company rating

    Boston, MA job

    Pison is developing breakthrough consumer and healthcare products that are harnessing the power of the mind. We've pioneered the science of electroneurography (ENG) to non‑invasively sense, analyze, and apply electrical signals coming from the brain. Our neural biosensor and artificial intelligence software are opening a new window to thousands of new, neural‑based applications that can improve human health and wellness and help individuals control their environment via gesture recognition. Our vision is to deliver real‑time, actionable insights into the state of the body's nervous system, guiding users to better health and higher achievement in every domain of human endeavor. Job Summary The Director of Embedded Software will lead the development and execution of embedded device software strategies for Pison's innovative neural biosensor devices. This critical role involves overseeing the full embedded software development lifecycle, from concept and design to testing, deployment, and maintenance. The ideal candidate is a highly motivated and experienced leader and developer with a strong background in embedded systems, real‑time operating systems (RTOS), and firmware development for low power consumer or wearable devices. A passion for pushing technological boundaries and a deep understanding of the complexities of integrating software with advanced hardware are essential. Supervisory Responsibilities Lead, mentor, and manage talented embedded engineers. Foster a collaborative and high‑performing engineering culture. Conduct performance evaluations and provide constructive feedback. Oversee recruitment and onboarding of new engineers. Allocate resources and manage delivery effectively. Duties and Responsibilities Act as both a people manager and a senior individual contributor contributing to our technology and codebases. Define and execute on the firmware roadmap for Pison's device portfolio, aligning with company objectives and product vision. Architect and develop robust, high‑quality software and firmware solutions for embedded systems within Pison's neural biosensor devices. Manage internal and external embedded firmware resources Ensure seamless integration of device software with mobile and cloud applications. Oversee the development and implementation of software testing to guarantee performance, reliability, and security. Collaborate closely with cross‑functional teams, including hardware engineering, data science, and product management. Contribute to intellectual property development and patent filings. Maintain comprehensive documentation throughout the software development lifecycle. Required Skills Deep understanding of embedded systems architecture and design principles. Proven track record of successfully leading and managing software development teams. Extensive experience with real‑time operating systems (RTOS) and embedded software development. Proficiency in C/C++ and other relevant programming languages. Experience with firmware development for wearable devices or other resource‑constrained environments. Strong knowledge of Bluetooth Low Energy or other similar communication protocols Familiarity with software version control systems (e.g., Git).Excellent problem‑solving and analytical skills. Exceptional communication and interpersonal skills. Passion for innovation and a commitment to pushing the boundaries of technology. Bonus: Experience with Zephyr OS, West build system, nRF5x series, Python, Sensors Education and Experience Bachelor's degree in Computer Science, Electrical Engineering, or a related field. Master's degree or PhD preferred. 10+ years of experience in software development, with at least 5 years in a leadership role. ** This Employer Participates in E-Verify ** We understand that candidates can feel discouraged if they do not tick every box. We encourage you to apply. Pison is building a diverse team with people from all backgrounds who can help us build an inclusive organization. #J-18808-Ljbffr
    $124k-180k yearly est. 5d ago

  • 6.2. Chief Operating Officer

    Medium 4.0company rating

    Burlington, MA job

    About Phoenix Tailings Phoenix Tailings is a rapidly‑growing clean mining and metals production startup dedicated to sustainable and economic critical metals production. Our mission is to be the world's first fully clean mining and metals production company, producing the resources needed for the next generation of our economy. Why Phoenix Tailings At Phoenix Tailings, we believe that nothing great is ever accomplished alone or without the passion of people who push and motivate one another. If you are someone who shares our relentless pursuit of a better future, passion for innovation, and are excited about working with some of the top innovators in the world, then this is the place for you. Our Values You are only crazy if you are wrong, it's ok to be wrong Lead with Compassion Be Resourceful Listen Hustle Who We Are Looking For We are looking for a Get It Done officer, a proven operator who thrives on execution, negotiation, and moving projects from plan to reality. You will be the right hand of the CEO, ensuring the company runs at full speed every day. You will work closely with the CMO on facility deployment, taking ownership of contracts, negotiations, and the day‑to‑day operational backbone required to bring facilities online and scale production. The ideal candidate has built manufacturing facilities, led teams in startup environments, and knows how to deliver results under pressure. Key Responsibilities Facility Deployment: Partner with the CMO to lead end to end deployment of new manufacturing facilities, from design and permitting through construction, equipment installation, and commissioning. Contract Negotiation: Own negotiations with contractors, suppliers, utilities, logistics providers, and partners to secure the best terms and drive projects forward. Project Management: Create and enforce detailed project plans, budgets, and schedules. Hold all stakeholders accountable to deadlines and deliverables. Resource Allocation: Directly oversee the allocation of capital, equipment, and talent across projects to ensure efficiency and maximize output. Operational Systems: Implement processes and systems to streamline manufacturing and business operations, ensuring scalability and accountability. Execution Leadership: Step into the details when needed, clear roadblocks, and ensure critical initiatives are completed on time. Team Leadership: Recruit, manage, and develop high‑performing teams aligned with aggressive growth goals. CEO Partnership: Act as the CEO's right hand in translating strategic objectives into operational reality and ensuring execution across the company. Qualifications Proven track record building and deploying manufacturing facilities. Direct startup experience, ideally as a founder or senior operator. Demonstrated expertise in contract negotiation and vendor management. Strong project management skills with experience running large‑scale, complex projects. Financial discipline with experience managing capital allocation and operational budgets. Ability to lead from the front, hands‑on, detail oriented, and relentlessly focused on execution. We offer a competitive compensation package that is based on expertise. We also offer the following benefits Healthcare, we care about you and your family: 100% Medical, dental, and vision coverage Stock: Ownership in a fast‑growing venture‑backed company. Family Focus: Parental leave and flexibility for families. Time Off: Flexible vacation policy to encourage people to get out and see the world. Team Fun: Regularly scheduled events, and celebrations. Learning: Learning and development opportunities to grow your skills and career. Great team: Working with fun, hard‑working, kind people committed to making a difference! Flexible culture: We are results‑focused. We don't work at the office every day. At Phoenix Tailings, we have an open culture that values learning, and we are looking to grow the team with enthusiastic individuals who share our vision of sustainable mining. Phoenix Tailings, Inc. is an Equal Opportunity Employer, and we value diversity at all levels. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information, or any other applicable protected characteristics, and these characteristics will not be a factor for consideration of any work‑related decisions (including but not limited to hiring, firing, compensation, and discipline). #J-18808-Ljbffr
    $143k-220k yearly est. 2d ago

  • MSL: Prostate Cancer - South Central

    Blue Earth Diagnostics Ltd. 4.2company rating

    Needham, MA job

    A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr
    $32k-40k yearly est. 5d ago

  • Director of Continuous Improvement - Business Processes

    Northeastern University 4.5company rating

    Boston, MA job

    .Director of Continuous Improvement - Business Processes page is loaded## Director of Continuous Improvement - Business Processeslocations: Boston, MA (Main Campus)time type: Full timeposted on: Posted 2 Days Agojob requisition id: R134434**About the Opportunity****JOB SUMMARY**Lead business process optimization initiatives across our Finance organization, with a focus on leveraging SaaS technologies and emerging technology such as Agentic AI. This role will champion a culture of continuous improvement, driving efficiency, scalability, and operational excellence across our finance systems, workflows, and cross-functional processes.The ideal candidate is a data-driven leader who can blend business acumen, process redesign, and technology enablement with a collaborative open communication style to scale our finance operations in a high-growth, SaaS environment.**MINIMUM QUALIFICATIONS**Bachelor's degree in Finance, Business, Engineering, or related field and eight to ten years of related experiencerequired.Preferred: CPA, CMA, or MBA 10+ years of Finance experience. Knowledge of or Workday Certified in HCM/PAY/FIN and experience with large complex project management.**KEY RESPONSIBILITIES & ACCOUNTABILITIES****Lead Continuous Improvement Initiatives 20%**Drive end-to-end process improvement strategies across finance and adjacent functions, including billing, revenue recognition, FP&A, accounting operations, and procurement**.****SaaS Optimization 20%**Evaluate and optimize the use of SaaS platforms (e.g., Workday, Jaeggar, ServiceNow, Adaptive Insights, etc.) to automate and streamline workflows.**Process Design & Documentation 20%**Design, document, and implement scalable finance processes aligned with business goals and compliance requirements.**Compliance & Controls:** Ensure that process improvements adhere to internal controls.**Cross-Functional Collaboration 20%****Change Management:** Lead change initiatives, foster user adoption of new tools/processes, and provide training where needed.**Leadership 20%**Build and lead a team of BSA's and change professionals focused on process excellence and operational transformation.**Position Type**Information Technology**Additional Information**Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.**Compensation Grade/Pay Type:**115S**Expected Hiring Range:**$154,810.00 - $224,473.75*With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.*Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system-which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide-serves as a platform for scaling ideas, talent, and solutions. The university's residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver.Northeastern's personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors-aligned around solving today's highly interconnected global challenges and focused on transformative impact for humankind. #J-18808-Ljbffr
    $154.8k-224.5k yearly 1d ago

  • Senior IT Audit & Risk Leader

    Northeastern University 4.5company rating

    Boston, MA job

    An esteemed educational institution in Boston seeks an Associate Director - IT Audit to lead the IT audit program and evaluate risk management practices. The ideal candidate will have over 7 years of experience in auditing and IT security, with strong communication skills and a bachelor's degree in a related field. Join us to provide strategic insights and improve operational excellence across our university. #J-18808-Ljbffr
    $76k-104k yearly est. 1d ago

  • Director of Finance

    Onramp 2.8company rating

    Boston, MA job

    OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. OnRamp is hiring a Director of Finance to own financial planning, modeling, and financial operations as we scale. Reporting directly to the CFO, this role will be responsible for how the company plans, measures, and runs the business financially - from forward‑looking projections to day‑to‑day accounting and close. This high‑impact role is ideal for a builder: someone excited to modernize, automate, and design a best‑in‑class finance function using modern tools (including Ramp, Rippling, and AI‑driven workflows). You will have the opportunity to build a modern, automated finance function from the ground up with real ownership over financial planning, operations, and systems. What You'll Do Financial Planning & FP&A Own and maintain the company's financial model, including multi‑year projections, scenario analysis, and sensitivity modeling Lead budgeting, forecasting, variance analysis, and performance reporting Partner with the CFO and leadership team on strategic planning, headcount modeling, and capital allocation Prepare financial materials for executives, board meetings, and investors Support fundraising efforts, including deck construction, diligence materials, investor analysis, and narrative support Financial Operations & Accounting Oversee all accounting functions, including monthly/quarterly close, AR/AP, payroll, reconciliations, and journal entries Ensure compliance with GAAP and tax regulations Prepare accurate and timely financial statements and investor deliverables Manage relationships with auditors, tax advisors, and external finance partners Own treasury management, including cash forecasting, liquidity planning, and optimization of the cash conversion cycle Be hands‑on with accounting and close processes initially, with ownership to design a scalable future‑state Systems, Automation & Process Building Build and manage financial systems, controls, and reporting processes Design and implement automated workflows using modern finance tools (e.g., Ramp, Rippling, and emerging AI tooling) Identify and execute opportunities to streamline, automate, and improve financial workflows Serve as the internal owner and expert for the finance technology stack Team & Function Building Help define the roadmap for future finance and accounting hires Contribute to the long‑term evolution of the finance function, with growth potential into a VP‑level role About You 6+ years of finance and/or accounting experience Strong FP&A background with experience owning financial models and projections Solid understanding of GAAP and accounting fundamentals; comfortable preparing journal entries and managing close processes Startup or high‑growth company experience preferred Known as the “go‑to” person for finance systems (e.g., QuickBooks, Ramp/Brex, bank feeds, reporting tools) Excited by modern finance tooling and eager to pilot new systems, including AI‑driven automation Builder mindset with strong attention to detail and analytical skills CPA or public accounting experience is a plus, but not required Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company that just raised its $15M Series A led by top investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 3+ days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $105k-166k yearly est. 3d ago

  • Chief Disability & Refugee Services Officer

    Medium 4.0company rating

    Boston, MA job

    A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services. #J-18808-Ljbffr
    $57k-89k yearly est. 4d ago

  • Senior / Staff / Principal Embedded Software Engineer

    Nia Therapeutics 3.3company rating

    Boston, MA job

    At Nia Therapeutics, we are engineering solutions at the frontier of neuroscience to make memory loss reversible. We are a team of scientists and engineers developing advanced implantable brain stimulation devices to reverse memory loss from brain injury and degenerative disease. Our core technology, developed at the University of Pennsylvania and funded by DARPA, is built on a foundation of human clinical studies that demonstrate its efficacy. This is a rare opportunity to help develop a product that will not only improve patient lives but also redefine what's possible in neural engineering. WHAT YOU WILL DO Develop embedded firmware in C to support BLE communication between an implantable device and mobile apps Design and implement custom GATT services and characteristics to enable secure, low-latency data exchange Support real-time signal processing, sensor interfaces, and closed-loop control logic Contribute to the design of system-level communication protocols across implant, wearable, and cloud platforms Help build automated test systems for wireless and embedded functionality REQUIRED QUALIFICATIONS BS in Electrical Engineering / Computer Science plus 5+ / 8+ / 11+ years experience OR an advanced degree plus 3+ / 6+ / 9+ years of experience Strong programming skills in C for embedded systems Hands‑on experience developing and debugging BLE firmware, including custom profiles and characteristics Understanding of BLE stack behavior (advertising, connection parameters, bonding, encryption) Comfortable working with microcontroller toolchains, oscilloscopes, and logic analyzers Ability to read datasheets and electrical schematics and develop device drivers Strong troubleshooting, communication, and cross‑functional collaboration skills PREFERRED SKILLS Experience with ST or Nordic microcontrollers RTOS based firmware development (e.g. FreeRTOS, Zephyr) Hands‑on experience developing and debugging Bluetooth Low Energy (BLE) communication protocols, including creating custom GATT services and characteristics Experience integrating mobile applications with embedded firmware, ensuring robust and reliable data exchange Experience developing active implantable medical devices, medical device quality systems, standards (e.g. ISO-14708) and risk management activities (e.g. FMEA) Proficiency in cross‑platform (Android, iOS) mobile application development Broad circuit design experience including analog, digital, power supply and comms functions Setting up and maintaining testing environments for hardware and software systems OUR CULTURE This position is 5 days per week in person based in Boston, MA. We're a small team tackling big challenges. We move quickly, think rigorously, and care deeply about the impact of our work. If you're excited by the idea of helping build a product that integrates neuroscience, embedded systems, and mobile UX, and you're eager to grow in a fast‑paced startup, we'd love to meet you. BENEFITS Nia Therapeutics provides comprehensive health benefits to support our employees' well‑being, including medical, dental, and vision insurance. We also offer stock options, giving team members a direct stake in the company's success and long‑term mission. #J-18808-Ljbffr
    $106k-132k yearly est. 3d ago

  • Revenue Enablement Director - SaaS Growth & Strategy

    Validity 4.5company rating

    Boston, MA job

    A leading SaaS company is searching for a Revenue Enablement Director/Senior Manager to lead their revenue function in Boston. This role focuses on driving measurable improvements in SaaS sales performance. The ideal candidate will have over 11 years of related experience in B2B environments, leading teams and aligning with C-level stakeholders. A competitive salary of $150,000 to $175,000 is offered, with additional benefits. This position requires in-office work three days a week. #J-18808-Ljbffr
    $150k-175k yearly 1d ago

  • Business Development Representative

    Tripleseat Software 4.2company rating

    Tripleseat Software job in Boston, MA

    Job Description Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. As a Business Development Representative at Tripleseat, you will proactively identify and generate business leads through research, networking, and outbound prospecting. Engaging potential customers through phone, email, and social media is key to qualifying leads. A thorough understanding of Tripleseat's products, value propositions, and target market is essential for collaborating effectively with the sales team to develop and implement successful sales strategies and campaigns. Location: This role will be in-office based in our Boston, MA office, with a schedule of Monday through Thursday in the office and Friday remote. Travel Expectations: The ideal candidate will be required to complete initial onboarding at our Concord, MA office, followed by occasional travel for company events. Core Responsibilities Proactively identify and generate new business leads through research, networking, and outbound prospecting. Conduct high-volume phone, email, and social media outreach to engage with potential clients and qualify leads. Develop a deep understanding of Tripleseat's product offerings, value propositions, and target market. Collaborate with the Marketing and Sales team to develop and execute effective sales and marketing strategies. Schedule and coordinate meetings and demos for the sales team with qualified leads. Maintain accurate and up-to-date records of all sales activities and lead interactions in the CRM system. Provide regular feedback to the sales and marketing teams on lead quality and campaign effectiveness. Stay current with industry trends and best practices to improve lead generation efforts continually. Other related duties as assigned. Knowledge, Skills, and Abilities Required Sales Acumen: ability to generate new business leads through research, networking, and outbound prospecting. Product Knowledge: Ability to quickly learn and maintain a deep understanding of product offerings, value propositions, and target markets. Communication Skills: Strong interpersonal skills, with the ability to clearly articulate the benefits and impact of Tripleseat, while engaging with a diverse base of prospects. Time Management: Proven ability to handle multiple sales cadences, while staying organized and maintaining attention to detail. Goal-oriented and Self-Motivated: A proactive approach to achieving sales targets and continually improving performance. Team Collaboration: Ability to self-motivate and remain goal-oriented, while working effectively in both independent and team environments. Adaptability and Industry Awareness: Willingness to stay informed on industry trends, best practices, and competitors to enhance lead generation efforts. Values Alignment: A customer-focused attitude and the ability to build rapport across teams. Preferred Experience: SaaS or Hospitality Sales: One year of experience in B2B sales, business development, or lead generation, preferably within the SaaS industry. Demonstrated success in achieving quota in software sales and/or SaaS sales. Hospitality Experience: Experience in event management, restaurant or hotel operations. Understanding of Sales Processes: Familiarity with sales strategies and an ability to work collaboratively with sales and marketing teams to develop and execute campaigns. CRM Proficiency: Experience using CRM systems to track sales activities, manage leads, and keep accurate records. Base Compensation Range: $62,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued - Everyone Included.
    $62k yearly 21d ago

  • Lead AI Engineer: Build Scalable, Autonomous ML

    Klaviyo Inc. 4.2company rating

    Boston, MA job

    A leading tech company in Boston seeks a Lead AI Engineer focused on designing and scaling backend and machine learning systems. You'll collaborate with product managers and data scientists to deliver intelligent solutions. Ideal candidates have 7-10 years in machine learning engineering and solid experience with both backend systems and Python. This role offers a competitive salary and a collaborative work environment. #J-18808-Ljbffr
    $69k-104k yearly est. 2d ago

  • Head of Customer Success & Support - Scale Post-Sales Impact

    Onramp Technology, Inc. 2.8company rating

    Boston, MA job

    A leading SaaS company in Boston is looking for a Head of Customer Success and Support. This role involves managing the customer success and support teams and leading post-sales strategies to enhance customer satisfaction and retention. Ideal candidates will have experience in B2B SaaS, strong leadership skills, and the ability to influence and communicate effectively with executive stakeholders. Competitive compensation, including equity and benefits, is offered. #J-18808-Ljbffr
    $138k-213k yearly est. 1d ago

  • Salesforce Administrator, Marketing Operations

    Tripleseat 4.2company rating

    Tripleseat job in Concord, MA

    Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues. Salesforce Administrator, Marketing Operations Location: Concord, MA or Boston, MA (Hybrid) Preferred, Open to Remote The Opportunity We're looking for a Salesforce Administrator, Marketing Operations to build, optimize, and maintain a high-performing top-of-funnel (TOFA) engine across Salesforce and HubSpot. Reporting to the Director of Sales Operations, this role bridges marketing, business development, and systems to ensure seamless lead flow, clean data, and actionable insights across the buyer journey. You'll be responsible for improving conversion and movement through the bowtie funnel-from Awareness (AQL) to MQL to SQL-by managing integrations, automations, and data enrichment programs that help sellers focus on the highest-quality opportunities. If you thrive at the intersection of technology, process, and growth, this role offers the chance to make a measurable impact on revenue generation and operational excellence. What You'll Own ī¸ Salesforce Administration & Optimization * Own the configuration, automation, and optimization of Salesforce for marketing and top-of-funnel processes. * Partner with the Director of Sales Ops to align lead management, routing, and reporting with GTM strategy. * Implement and manage integrations with RevenueHero, HubSpot, ClayAI, DataLane, Brizo, and Outreach.io. * Improve system scalability and reduce duplication across records, campaigns, and lead sources. * Maintain data hygiene standards-ensuring a single source of truth across accounts, contacts, and leads. * Track and report on funnel performance, using data to identify where leads or prospects stall and implement technical enhancements that increase flow through each stage. HubSpot Integration, Troubleshooting & Enhancement * Serve as the HubSpot-Salesforce integration expert, ensuring bidirectional syncs are functioning accurately and efficiently. * Manage field mapping, data validation, deduplication logic, and sync troubleshooting between systems. * Collaborate with Marketing to ensure campaigns, forms, and workflows in HubSpot are connected correctly to Salesforce campaigns and lead sources. * Proactively identify sync issues or discrepancies and resolve them through automation updates or API enhancements. * Support technical upgrades, connector releases, and sandbox testing to ensure stability and scalability. * Develop documentation and best practices for HubSpot-Salesforce data flow and governance. Lead Management & Funnel Conversion * Design and maintain lead lifecycle stages and scoring models that surface qualified opportunities faster. * Partner with B2B Marketing on lead nurture campaigns, ensuring accurate tracking from MQL → SQL → Closed Won. * Monitor conversion rates at every stage of the bowtie funnel, surfacing insights to improve velocity and quality. * Optimize routing logic and lead assignment rules to minimize response time and increase connect rates. * Build dashboards to visualize TOFA metrics (AQL, MQL, SQL, Velocity, Conversion, Attribution) and communicate performance to leadership. Cross-Functional Collaboration * Partner closely with the B2B Marketing, Business Development, and Revenue Operations teams to unify campaign-to-pipeline workflows. * Ensure Salesforce and HubSpot data syncs properly-supporting multi-touch attribution, campaign tracking, and ROI analysis. * Collaborate with Enablement to ensure sellers and business development reps are trained on lead workflows, scoring logic, and new automation updates. * Work with stakeholders to identify friction points in lead handoff or funnel progression, and develop process improvements that drive measurable conversion gains. Data Governance & Enrichment * Manage ongoing data cleanup and enrichment projects to maintain accuracy, completeness, and segmentation quality. * Leverage ClayAI, DataLane, and Brizo for enrichment, de-duplication, and scoring optimization. * Develop standardized operating procedures for lead imports, campaign tagging, and reporting. * Partner with the Data & Insights team to enhance dashboards and provide visibility into TOFA performance and data quality metrics. System Integrations & Automation * Partner with B2B Marketing to design and execute stage-based and behavior-based nurture programs that accelerate movement through the funnel. * Continuously evaluate and recommend new AI-driven capabilities and emerging technologies to ensure Tripleseat maintains a best-in-class go-to-market tech stack. * Lead and maintain integrations across key platforms: Salesforce, HubSpot, RevenueHero, and Outreach.io. * Build workflows, flows, and automations to streamline top-of-funnel processes and reduce manual effort. * Collaborate with the tech team on sandbox testing, deployment, and version control. * Ensure compliance and data integrity in line with company governance policies. What We're Looking For * 3-6+ years of experience in Salesforce Administration and Marketing Operations within B2B SaaS or hospitality tech. * Advanced proficiency in HubSpot-Salesforce integration, including setup, maintenance, troubleshooting, and enhancement. * Deep understanding of lead lifecycle management, campaign attribution, and top-of-funnel performance optimization. * Proficiency in Salesforce Sales Cloud, HubSpot, Outreach.io, and related automation tools. * Experience with integration tools and APIs (HubSpot-Salesforce native sync, Zapier, Workato, or equivalent). * Proven track record of improving lead conversion and accelerating pipeline creation through process or technical enhancements. * Strong analytical mindset with the ability to translate data into insights and system improvements. * Excellent cross-functional communication skills with Marketing, Business Development, and RevOps stakeholders. Success Looks Like: * Reliable and fully optimized HubSpot-Salesforce sync with zero data discrepancies. * Clean, unified Salesforce and HubSpot data ecosystem with high adoption across teams. * Improved MQL → SQL conversion rates and faster lead response times. * Measurable lift in top-of-funnel velocity and marketing-to-sales alignment. * Accurate, automated dashboards and attribution models that inform GTM decisions. * A seamless and scalable process from first touch to closed deal-powered by data, automation, and collaboration. Base Compensation Range: * $90,000 - $100,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
    $90k-100k yearly 38d ago

  • Director, IT Business Operations

    Northeastern University 4.5company rating

    Boston, MA job

    .Director, IT Business Operations page is loaded## Director, IT Business Operationslocations: Boston, MA (Main Campus)time type: Full timeposted on: Posted 30+ Days Agojob requisition id: R136533**About the Opportunity***This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified*.# **JOB SUMMARY**The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development and performance management.This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future# **MINIMUM QUALIFICATIONS**Bachelor's or master's degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities.**Expected Behaviors and / Competencies*** Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.* Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.* Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.* Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.* Encourages prudent risk taking, exploration of alternative approaches and organizational learning.* Demonstrates personal commitment to change through actions and words.* Mobilizes others to support change through times of stress and uncertainty.* Focuses on desired results and business outcomes.* Sets and achieves challenging goals.* Clearly defines mutual expectations of self and others in a team setting.* Takes appropriate actions to ensure obligations are met.* Defines performance standards in terms of doing what is appropriate and doing it well.* Revises standards in response to changing business needs.* Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.* Examines issues and creates plans with a long-term perspective.* Generates ideas and critically evaluates future scenarios.* Applies external and internal factors to strategy development.* Considers long-term strategic impact when making decisions or setting direction.* Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.* Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.# **KEY RESPONSIBILITIES & ACCOUNTABILITIES*****Strategic Planning & IT Governance: 25%**** Develop and implement IT business operations strategies that support enterprise goals.* Establish IT governance frameworks, policies, and best practices for financial and operational management.* Align IT business operations with digital transformation initiatives and innovation strategies.* Lead process improvement initiatives to enhance IT service delivery and operational efficiency* Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.* Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype***Performance Metrics & Reporting 35%**** Define and track key performance indicators (KPIs) for IT operational and financial performance.* Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk.* Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanisms.***Stakeholder Engagement & Leadership 25%**** Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters.* Collaborate with business leaders to ensure IT operations align with enterprise goals.* Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability.***Operational Efficiency & Process Improvement 15%**** Lead automation, workflow standardization, and process optimization initiatives across IT operations.* Enhance IT service delivery models by leveraging industry frameworks such as ITIL.**Position Type**General Administration**Additional Information**Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.**Compensation Grade/Pay #J-18808-Ljbffr
    $103k-131k yearly est. 2d ago

  • Account Executive - Inside Sales

    Tripleseat Software 4.2company rating

    Tripleseat Software job in Boston, MA or remote

    Job Description Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. The Account Executive, Inside Sales, is a key contributor to Tripleseat's mission to drive new business across the SMB and Unique Venues segments. This hybrid role is based in the Boston office and emphasizes inside sales strategies to prospect, engage, and close new customers. The Account Executive applies a consultative sales approach to understand prospect needs, deliver compelling product demonstrations, and present customized solutions for various hospitality venues, including restaurants, hotels, breweries, country clubs, and other unique event spaces. This role requires a highly motivated individual with a passion for hospitality and technology and a proven ability to thrive in a fast-paced, short-cycle sales environment. Location: Boston Sales Office: Work in the office Monday through Thursday, and work remotely on Fridays. Initial onboarding is conducted at the Concord, MA headquarters. Travel Expectations: Minimal travel is required, with occasional trips for company events, trade shows, or training sessions. Core Responsibilities Prospecting & Lead Generation Proactively identifies and engages new sales opportunities through outbound calls, emails, social media, and inbound lead follow-up. Builds virtual relationships with prospects across assigned territories and verticals. Targets high-impact venues and organizations that align with Tripleseat's business goals. Customer Engagement & Demonstrations Conducts discovery calls to uncover prospect needs and pain points. Delivers both virtual and occasional in-person software demonstrations, customized to the audience. Crafts proposals that communicate product value and return on investment. Sales Execution & Pipeline Management Consistently meets or exceeds assigned revenue quotas through strategic outreach and deal management. Maintains a healthy, qualified pipeline, targeting 5x coverage relative to quota. Records all prospect engagement and deal activity in CRM tools (e.g., Salesforce) for accurate forecasting. Collaboration & Strategy Collaborates with internal teams, including Marketing, Account Management, Customer Support, and Sales Development, to ensure a seamless sales process. Executes go-to-market strategies tailored to specific territories or market segments. Leverages existing industry relationships when appropriate. Negotiation & Closing Prepares customized proposals and negotiates contracts that balance customer satisfaction and business goals. Manages follow-up communications to drive deal closure and maintain momentum. Market & Product Expertise Stays current on industry trends, market dynamics, and competitor offerings. Shares valuable customer feedback with internal teams to enhance product offerings and positioning. Other related duties as assigned. Knowledge, Skills, and Abilities Sales Expertise: Demonstrated success in achieving or exceeding sales goals within SaaS or inside sales environments. Hospitality Knowledge: Understanding of hospitality operations, including event planning, food & beverage, and venue management. Communication Skills: Strong verbal and written communication skills; skilled in delivering virtual presentations. Organization & Time Management: Capable of managing multiple deals across different sales stages efficiently. Technical Proficiency: Experience using CRMs like Salesforce and comfort with new technologies. Analytical Thinking: Ability to identify and resolve customer challenges with creative, tailored solutions. Collaboration: Comfortable working in cross-functional teams and sharing knowledge to support overall success. Customer Orientation: Maintains a customer-first mindset, fostering trust and long-term relationships. Preferred Qualifications 1-3 years of experience in SaaS sales. Proven performance in a fast-paced, short sales cycle environment. Prior experience as a Business Development Representative is a plus. Base Compensation Range $70,000 - $90,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued - Everyone Included.
    $70k-90k yearly 22d ago

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Updated January 12, 2026

Zippia gives an in-depth look into the details of Tripleseat, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Tripleseat. The employee data is based on information from people who have self-reported their past or current employments at Tripleseat. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Tripleseat. The data presented on this page does not represent the view of Tripleseat and its employees or that of Zippia.

Tripleseat may also be known as or be related to Tripleseat, Tripleseat Software, Tripleseat Software LLC, Tripleseat Software Llc and Tripleseat Software, LLC.