Patient Service Representative jobs at TriStar Horizon Medical Center

Full-time Position- 4 days a week, one 12-hour shift, one 8-hour shift, and two 10-hour shifts. The clinic is open Monday-Friday (6am to 6:30pm) and on Saturdays (7am to noon). Saturdays will rotate. Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability. Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better. Position Overview The MRI Patient Access Representative is responsible for all aspects of operating the MRI front desk to include: appointment scheduling, patient registration, payment collections, and assisting with patient medical records. This position will cross train to support our clinic front desk and assist as needed. Essential Functions Appointment Scheduling * Schedule MRI and CT appointments. * Complete follow-up appointments and X-Ray only appointments needed in clinic. * Coordinate interpretation services as necessary. Insurance and Collections * Verify and follow up with authorization as needed to ensure early access for patients. * Generate estimates for patient collections and explain benefits to patients. * Effectively collect patient balances before or at time of service. Medical Records * Utilize 3rd party systems to send and receive studies from outside facilities. * Burn CDs for patients while following appropriate HIPAA and medical release requirements. * Accept fax and email(s) with outside facility reports, upload to patient chart, and communicate status to the patient care team. * Scan and upload any documentation necessary into the EMR system. * Collaborate with other team members, including 3rd party companies, to assist in delivering patient medical records. Customer Service * Assist patients with all possible needs: filling out paperwork, questions or concerns regarding insurance or account balances, etc. * Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the requestor as soon as possible for urgent cases. * Communicate effectively, both verbally and in writing, with all levels: patients, co-workers, supervisors and physicians. * Keep call transfers to a minimum by being a resource first and ensuring the caller will be directed to the correct department or subject matter expert. * Maintain and apply knowledge of supported ortho specialties and associated doctors. Departmental Expectations * Abide by all safety standards set by the compliance department and participate in annual training, reporting any safety or compliance concern promptly within our compliance tracking system. * Support the department in maintaining departmental goals and productivity parameters set by leadership. * Cover co-workers and cross train as necessary to meet the needs of the organization. * Proactively identify opportunities to enhance patient care and experience by contributing to the development, evaluation, and continuous improvement of clinical systems and care protocols. * Prepare and maintain supplies and order as necessary. * Travel to other Panorama offices as necessary. * Perform other duties as assigned. This position is eligible for benefits, including: Health, Dental and Vision Insurance Life Insurance Long-term Disability Profit Sharing Retirement plan, once eligibility requirements are met Participation in other voluntary benefits programs. 4 weeks of PTO a year Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check. #PANO Requirements Knowledge/Skills Abilities Required * High School Diploma or GED required. * 2 Years of medical office or customer service experience preferred. * Knowledge of EMR system (we currently use EPIC), HIPAA, and OSHA requirements is a plus. * Exceptional computer, interpersonal, communication, hospitality, and customer service skills. * Ability to multi-task and prioritize, remain calm under pressure, and work with little supervision. * Position hours will vary. Evening and Saturday shifts may be required. Pay information: $18-$22/hour, based on experience Salary Description $18-$22

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking an energetic and customer-focused Patient Service Representative. Summary: The Patient Service Representative will greet patients at our imaging centers and assist them with scheduling of appointments, registering for procedures, maintaining medical records, and other related tasks. This is a vital role for ensuring patient satisfaction. Ideal candidates will need to be service-oriented and considerate of the patient's condition. Desired Professional Skills And Experience * High School or equivalent preferred * Background in healthcare is preferred * Background with Eclinical Works Practice Management System Preferred * Strong organizational skill Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **********************.

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking a talented, patient-focused individual to join or growing team as a Lead Patient Services Representative. The Lead Patient Service Representative will oversee the daily operations of the front desk division. This person will assist the Patient Service Representative staff in registering new patients and former patients to schedule their appointments using Epic and the RIS/PAC system. Desired Professional Skills And Experience * Minimum of two years of work experience, preferably within a medical office setting * Solid understanding of Medical Terminology * Knowledge of clinical policies including safety, privacy, and HIPAA regulations * Positive attitude and patient-focused mindset Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.

Job Description The primary responsibilities of the Emergency, Outpatient, Inpatient and Clinic patient access representatives are to accurately register and pre-register all medical patients receiving services at Southwest Health System. Regulatory/Educational Requirements: High School Diploma or equivalent. Language Skills: Able to communicate effectively in English, both verbally and in writing. Additional languages preferred. Excellent customer service skills. Skills: Basic computer knowledge. Strong communication skills. ** THIS POSITION WILL REMAIN OPEN FOR A MINIMUM OF 5 DAYS. AFTER THAT DATE, THE POSITION WILL CLOSE WHEN A SUITABLE CANDIDATE IS SELECTED. ** Job Posted by ApplicantPro

The primary responsibilities of the Emergency, Outpatient, Inpatient and Clinic patient access representatives are to accurately register and pre-register all medical patients receiving services at Southwest Health System. Regulatory/Educational Requirements: * High School Diploma or equivalent. Language Skills: * Able to communicate effectively in English, both verbally and in writing. * Additional languages preferred. * Excellent customer service skills. Skills: * Basic computer knowledge. * Strong communication skills. THIS POSITION WILL REMAIN OPEN FOR A MINIMUM OF 5 DAYS. AFTER THAT DATE, THE POSITION WILL CLOSE WHEN A SUITABLE CANDIDATE IS SELECTED.

The Patient Service Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Performs other duties as required. POSITION REQUIREMENTS Education : High school diploma or equivalent. Experience : Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications : Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Computer 100% High Fax machine 10% Normal Telephone 100% High Approximate percentage of time incumbent spends in “on-the-job” travel , excluding commuting to regular work location: 0% Working Conditions Typical office environment.

Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures. Qualifications JOB QUALIFICATIONS Education: Completion of a high school diploma required. College level courses preferred. Licensure: N/A Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years experience in a hospital billing office, medical billing office or other health care setting. Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of Medical Terminology and third party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Normal business office environment. Constant sitting and limited freedom of movement. Ability to work under conditions of frequent interruption. Poise, tact and courtesy is necessary when dealing with patients. Must be detail oriented. Must be able to assert initiative and judgment involved in classifying financial data and maintaining the normal flow of work. Full-Time Benefits * 403(b) Matching (Retirement) * Dental insurance * Employee assistance program (EAP) * Employee wellness program * Employer paid Life and AD&D insurance * Employer paid Short and Long-Term Disability * Flexible Spending Accounts * ICHRA for health insurance * Paid Annual Leave (Time off) * Vision insurance

Job Details Bradley Medical Center LLC - CLEVELAND, TN Full Time Days ClericalDescription Hours: 8:30AM - 5PM Days: Monday - Friday Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner. Qualifications JOB QUALIFICATIONS Education: High school graduate or GED preferred. One or two years of college preferred. Experience: Hospital or similar medical facility experience. Knowledge of Medical Terminology preferred. Licenses/Certificates: N/A Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Job Details Bradley Physician Services LLC - CLEVELAND, TN Full Time Days Physician OfficeDescription Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures. Qualifications JOB QUALIFICATIONS Education: Completion of a high school diploma required. College level courses preferred. Licensure: N/A Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years experience in a hospital billing office, medical billing office or other health care setting. Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of Medical Terminology and third party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Normal business office environment. Constant sitting and limited freedom of movement. Ability to work under conditions of frequent interruption. Poise, tact and courtesy is necessary when dealing with patients. Must be detail oriented. Must be able to assert initiative and judgment involved in classifying financial data and maintaining the normal flow of work. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Responsible for obtaining re-authorization requirements for on-going coverage of durable medical equipment. Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization. Responsible for assisting patients in the re-authorization process Responsible for working with sales and clinical personnel to facilitate re-authorization tasks. Review & work pending re-authorization tasks daily Assist in the appeals process for denied re-authorizations Travel as needed to provider's office/clinic/hospital to obtain records for re-authorization. Contact patients to coordinate any necessary doctor's appointments needed in order to submit re-authorization Notify RT/Sales teams regarding non-compliance and re-authorization deadlines that are not met Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit. Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. Completes other duties, as assigned Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Regional Sales Manager. Requirements: Learns and maintains knowledge of current patient database and billing system Ability to understand re-authorization requirements General knowledge of government, regulatory billing and compliance regulations/policies for Medicare, Medicare Advantage, Commercial Insurance & Medicaid Medical Terminology background Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately Experience: Clinical administrative experience preferred Two years' experience in insurance office, doctor's office, or three years' general office experience. Skills: Superior organizational skill. Attention to detail and accuracy. Ability to work as part of a health care team. Effectively communicate with physicians, patients, insurers, colleagues and staff Proficient in Microsoft Office, including Outlook, Word, and Excel

* Responsible for obtaining re-authorization requirements for on-going coverage of durable medical equipment. * Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization. * Responsible for assisting patients in the re-authorization process * Responsible for working with sales and clinical personnel to facilitate re-authorization tasks. * Review & work pending re-authorization tasks daily * Assist in the appeals process for denied re-authorizations * Travel as needed to provider's office/clinic/hospital to obtain records for re-authorization. * Contact patients to coordinate any necessary doctor's appointments needed in order to submit re-authorization * Notify RT/Sales teams regarding non-compliance and re-authorization deadlines that are not met * Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit. * Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. * Completes other duties, as assigned * Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Regional Sales Manager. Requirements: * Learns and maintains knowledge of current patient database and billing system * Ability to understand re-authorization requirements * General knowledge of government, regulatory billing and compliance regulations/policies for Medicare, Medicare Advantage, Commercial Insurance & Medicaid * Medical Terminology background * Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. * Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately Experience: * Clinical administrative experience preferred * Two years' experience in insurance office, doctor's office, or three years' general office experience. Skills: * Superior organizational skill. * Attention to detail and accuracy. * Ability to work as part of a health care team. * Effectively communicate with physicians, patients, insurers, colleagues and staff * Proficient in Microsoft Office, including Outlook, Word, and Excel

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at Columbine Family Practice! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands. About the Role: The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships. This position typically reports to the Front Office Supervisor but will also take directions from the Practice Manager. Responsibilities: Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information. Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules. Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette. Verify medical insurance coverage and assist patients with billing questions and payment processing. Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards. Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified. Skills: The Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. Proficient computer knowledge is essential for managing electronic health records, scheduling software, and billing systems efficiently. Front desk and telephone etiquette skills are critical for creating a welcoming environment and handling patient communications professionally. Understanding medical insurance and patient billing allows the coordinator to assist patients with financial inquiries and insurance verification effectively. These combined skills enable the coordinator to support both administrative operations and patient satisfaction consistently. Minimum Qualifications: High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred. Proficiency in using computer systems and electronic health record (EHR) software. Strong communication skills, both verbal and written, with excellent telephone etiquette. Preferred Qualifications: Experience working in a primary care or outpatient clinic setting. Familiarity with healthcare compliance standards such as HIPAA. Certification in medical office administration or patient coordination. Ability to handle multiple tasks efficiently in a fast-paced environment. Knowledge of medical insurance processes, patient billing, and appointment scheduling. Proven experience in healthcare registration or front desk operations within a medical or clinical environment. Supervisor Responsibilities: This position has no supervisory responsibilities Job Elements and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. Occasionally required to walk; sit, stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. BENEFITS OFFERED • Health insurance plan options for you and your dependents • Dental, and Vision, for you and your qualified dependents • Company Paid life insurance • Voluntary options for short-term disability, and long-term disability coverage • AFLAC Plans • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately • PTO accrued Salary: $20 - $24 / hour The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. OnPoint Medical Group is an EEO Employer. This position will be posted for a minimum of 5 days and may be extended. Applicants can redact age information from requested transcripts. Compensation details: 20-24 Hourly Wage PI340b445e1a05-26***********4

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at Lone Tree Family Practice! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands. About the Role: The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships. This position typically reports to the Front Office Supervisor but will also take directions from the Practice Manager. Responsibilities: Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information. Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules. Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette. Verify medical insurance coverage and assist patients with billing questions and payment processing. Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards. Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified. Skills: The Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. Proficient computer knowledge is essential for managing electronic health records, scheduling software, and billing systems efficiently. Front desk and telephone etiquette skills are critical for creating a welcoming environment and handling patient communications professionally. Understanding medical insurance and patient billing allows the coordinator to assist patients with financial inquiries and insurance verification effectively. These combined skills enable the coordinator to support both administrative operations and patient satisfaction consistently. Minimum Qualifications: High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred. Proficiency in using computer systems and electronic health record (EHR) software. Strong communication skills, both verbal and written, with excellent telephone etiquette. Preferred Qualifications: Experience working in a primary care or outpatient clinic setting. Familiarity with healthcare compliance standards such as HIPAA. Certification in medical office administration or patient coordination. Ability to handle multiple tasks efficiently in a fast-paced environment. Knowledge of medical insurance processes, patient billing, and appointment scheduling. Proven experience in healthcare registration or front desk operations within a medical or clinical environment. Supervisor Responsibilities: This position has no supervisory responsibilities Job Elements and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. Occasionally required to walk; sit, stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. BENEFITS OFFERED • Health insurance plan options for you and your dependents • Dental, and Vision, for you and your qualified dependents • Company Paid life insurance • Voluntary options for short-term disability, and long-term disability coverage • AFLAC Plans • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately • PTO accrued Salary: $20 - $24 / hour The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. OnPoint Medical Group is an EEO Employer. This position will be posted for a minimum of 5 days and may be extended. Applicants can redact age information from requested transcripts. Compensation details: 20-24 Hourly Wage PI3611e0a54dee-26***********1

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at OnPoint Family Medicine: Parker Square! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands. About the Role: The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships. This position typically reports to the Front Office Supervisor but will also take directions from the Practice Manager. Responsibilities: Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information. Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules. Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette. Verify medical insurance coverage and assist patients with billing questions and payment processing. Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards. Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified. Skills: The Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. Proficient computer knowledge is essential for managing electronic health records, scheduling software, and billing systems efficiently. Front desk and telephone etiquette skills are critical for creating a welcoming environment and handling patient communications professionally. Understanding medical insurance and patient billing allows the coordinator to assist patients with financial inquiries and insurance verification effectively. These combined skills enable the coordinator to support both administrative operations and patient satisfaction consistently. Minimum Qualifications: High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred. Proficiency in using computer systems and electronic health record (EHR) software. Strong communication skills, both verbal and written, with excellent telephone etiquette. Preferred Qualifications: Experience working in a primary care or outpatient clinic setting. Familiarity with healthcare compliance standards such as HIPAA. Certification in medical office administration or patient coordination. Ability to handle multiple tasks efficiently in a fast-paced environment. Knowledge of medical insurance processes, patient billing, and appointment scheduling. Proven experience in healthcare registration or front desk operations within a medical or clinical environment. Supervisor Responsibilities: This position has no supervisory responsibilities Job Elements and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. Occasionally required to walk; sit, stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. BENEFITS OFFERED • Health insurance plan options for you and your dependents • Dental, and Vision, for you and your qualified dependents • Company Paid life insurance • Voluntary options for short-term disability, and long-term disability coverage • AFLAC Plans • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately • PTO accrued Salary: $20 - $24 / hour The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. OnPoint Medical Group is an EEO Employer. This position will be posted for a minimum of 5 days and may be extended. Applicants can redact age information from requested transcripts. Compensation details: 20-24 Hourly Wage PI075ef53701d3-26***********8

This posting is for multiple positions. Events generally occur between 7:30AM and 5:30PM, Monday to Friday. May be subject to hours/shifts running after 5PM. Standardized Patients (SP) support Osteopathic Medical Education by playing the role of "patient actors", who create a realistic scenario from which students can learn. A Standardized Patient will be assigned a role and patient profile, be provided training, and then portray the role to students in a simulated clinical setting or classroom. Standardized Patient scenarios include but are not limited to the SP providing a scripted clinical history, having a basic non-invasive physical exam performed upon them, and/or portraying a simulated illness. Costumes and makeup may be used to enhance the simulated effect. Standardized Patients engage non-verbal communication skills so clinical learners can experience the emotions, body language, and communication skills they might encounter in a clinical environment. All healthcare information in the scenarios is simulated. No invasive procedures or invasive exams will be required during Standardized Patient Encounters. The ideal candidate will have an interest in training the next generation of health care providers and participating in active learning scenarios. Standardized Patients may also participate in some clinical skills training and/or classroom functions. During events in the Osteopathic Principles and Practice Laboratory session, SPs will serve as demonstration models for osteopathic manipulative techniques (OMT).The following technique modalities are expected to be performed on the SPs: balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, still, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course. balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, Still technique, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course Responsibilities Commit to attending the required paid training sessions and putting best effort into learning and portraying simulated scenarios. Commit to attending and working at least 2 events per semester. Embody a simulated patient, learn a simulated clinical case, and accurately portray the scenario for classroom and exam sessions. Communicate with the Standardized Patient program of any personal reasons or concerns that would preclude the Standardized Patient from undertaking a role. Follow and abide by Baptist Health Sciences University and state health and safety regulations. Participate as a body model for Osteopathic Principles and Practice (OPP) or ultrasound laboratory sessions. Requirements, Preferences and Experience High school diploma or GED Must be at least 18 years of age. Able to realistically and consistently portray a simulated scenario repeatedly across a long time frame. Comfortable portraying possibly challenging scenarios (such as emotional scenarios, tough diagnoses, etc).

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: * Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. * Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. * Conducts patient check-in, check-out and medical records, following policy and procedures. * Functions as preceptor to newly hired staff * Properly tracks patients in EHR for next location and ensures patients are not missed. * Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. * Ensures eligible patients have proper distress screening * Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. * Ensures canceled and missed appointments are followed up and properly documented * Schedules patient appointments, including internal and external. * Runs and/or works daily reports to identify patients with unscheduled orders * Performs tasks related to Governmental, Insurance and Quality Initiative Programs: * Ensures communication is distributed to patients regarding program details * Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) * Communicates information regarding Patient Engagement Portal and assists with registration process * Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. * Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. * Prepares the Electronic Health Record (EHR) for next provider visit * Obtains necessary records prior to patient's appointment. * Follows standard operating procedure (SOP) for external follow ups * Opens and distributes mail if necessary. * Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). * Distributes outbound correspondence or copies of records as necessary. * Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. * Communicates to other staff members using Instant Messaging System. * Other duties as assigned * Ability to travel/float to other clinics for business needs * Maintains and ensures confidentiality of patient information * Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) * High school graduate or equivalent with GED. * Checked off on competencies for registration and scheduling coordinator functions within 90 days * 5 years' experience in a professional office with customer service required * Strong computer skills including Windows file management and MS Office, and e-mail experience. * Electronic Medical Records experience required or within 90 days. * Good verbal and written communication skills. * Ability to work productively and effectively in a fast-paced environment. * Strong organizational skills and attention to detail. * Excellent customer service skills. PHYSICAL REQUIREMENTS: * Able to travel to satellite clinics when necessary * Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description:

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. Conducts patient check-in, check-out and medical records, following policy and procedures. Functions as preceptor to newly hired staff Properly tracks patients in EHR for next location and ensures patients are not missed. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external. Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. Prepares the Electronic Health Record (EHR) for next provider visit Obtains necessary records prior to patient's appointment. Follows standard operating procedure (SOP) for external follow ups Opens and distributes mail if necessary. Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). Distributes outbound correspondence or copies of records as necessary. Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System. Other duties as assigned Ability to travel/float to other clinics for business needs Maintains and ensures confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) High school graduate or equivalent with GED. Checked off on competencies for registration and scheduling coordinator functions within 90 days 5 years' experience in a professional office with customer service required Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience required or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICAL REQUIREMENTS: • Able to travel to satellite clinics when necessary • Able to lift 25 pounds.

Authorization Denial Specialist ensures that chemotherapy (specialty group) and other infusions/radiation therapy/radiology/ surgical services meet medical necessity and appropriateness per insurance medical policies/ FDA/NCCN guidelines. Initiates and coordinates pre-certifications/prior authorizations per payer guidelines prior to services being rendered and completes the Insurance verification process. Reviews clinical information and supporting documentation for outpatient or Part B services authorization denials to determine and perform retro authorizations, reconsiderations, or appeal actions to defend the revenue. Performs other duties as assigned. Job Responsibilities • Obtain and review treatment/therapy plan orders for medical necessity and appropriateness according to insurance medical policy/FDA/NCCN guidelines and requirements. • Research insurance company medical policies, medical literature, and compendiums to determine eligibility for services. Utilize multiple healthcare websites • Responsible for tracking, obtaining, and extending authorizations from various carriers in a timely manner • Responsible for completing the Insurance Verification process • Works closely with physicians and clinic staff obtain authorizations to promote positive patient outcomes, timely treatment, and positive reimbursement • Understands and complies with regulatory requirements by specific insurance companies and facilitates compliance by maintaining awareness of guidelines and ensuring compliance through communication and documentation to appropriate staff. • Reviews, assesses and evaluates all authorization denial communications received in order to optimize reimbursement. Requirements, Preferences and Experience Education Preferred : Associates degree or 2 years of college level courses. Minimum : Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Preferred : 5 years of business experience in a healthcare environment with at least 3 years payer specific experience. Minimum : 3 years clinical experience in a clinical care setting. Pre-certification experiences desired. Special Skills Preferred : Education Minimum Required 3 - 5 years of business experience in a healthcare environment with 2 of those years being in a clinical setting. Preferred/Desired 5 years of business experience in a healthcare environment with at least 3 years payer specific experience. 3 years clinical experience in a clinical care setting Pre-certification experience desired. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Strong organizational skills. Ability to type and/or key correctly Preferred/Desired Associates degree or 2 years of college level courses. Training Minimum Required Requires critical thinking and judgement. Preferred/Desired Must demonstrate the ability to appropriately use standard criteria established by payers. Special Skills Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly. Minimum Required Ability to read and understand medical policies, compendiums, LCDs, and FDA guidelines. Must be able to multitask and be flexible. Advance computer literacy skills and problem-solving skills. Ability to deal with confrontational issues and high stress situations with patients, family, and physicians. Minimum : Knowledge of oncology pre-certification requirements and guidelines. Licensure, Registration, Certification Preferred : Pharmacy Tech, CHAA, RHIT, LPN, RN About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching, and teaching. And we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums, and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program Category: Finance and Accounting Type: Non-Clinical Work Type: Full Time Work Schedule: Days Location: US: Memphis, TN Located in the Memphis, TN area