Patient Service Representative jobs at TriStar Horizon Medical Center - 937 jobs

Job Description Join our dynamic team at Southwest Health System, Inc. as a Full Time Patient Access Representative in beautiful Cortez, CO! This onsite role offers an exciting opportunity to be the first point of contact for patients, making a real difference in their healthcare journey. Enjoy a competitive pay range of $17.25/hr - $20.95/hr while working in a fun, flexible environment that prioritizes customer-centricity. Your contributions will directly impact our commitment to excellence and safety, ensuring that every patient feels valued and cared for. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Employee Discounts, and 403(b) Retirement. Embrace a relaxed yet professional culture where your empathy and integrity shine as you help create a seamless patient experience. Dive into a fulfilling role where every day presents new challenges and opportunities for growth! Apply now to be part of our dedicated team! Who are we? An Introduction SHS was established in 1914, Southwest Health System, Inc. has a rich history of serving rural communities and has a strong mission to provide the highest quality healthcare to our patients. We offer comprehensive "care close to home", helping people in small towns receive quality operations and services you'd only expect from a big city. By only using the latest technology and employing the best staff, we create a patient experience unlike any other. Our employees love our respectful culture, our excellent compensation package, and our incredible location, making our hospital the place to build dream careers! Your day as a Patient Access Representative As a new Patient Access Representative at Southwest Health System, Inc., you can expect an engaging and dynamic daily routine. Your primary responsibilities will include greeting patients warmly, verifying insurance information, and managing patient registrations efficiently. You will also assist in scheduling appointments and providing essential information about services, ensuring a seamless experience for all. Expect to collaborate closely with healthcare providers and administrative staff, fostering a supportive and customer-centric environment. Your schedule will vary, covering Days, Evenings, and Night Shifts, allowing you to adapt your work hours to fit your lifestyle. Each shift will present unique interactions and challenges that will enhance your skills and deepen your understanding of patient care. Prepare to contribute meaningfully while enjoying a relaxed and professional workplace culture! What we're looking for in a Patient Access Representative To thrive as a Patient Access Representative at Southwest Health System, Inc., several key skills will contribute to your success in this role. First and foremost, exceptional communication skills are vital for effectively interacting with patients and colleagues alike. You must possess strong interpersonal skills to create a welcoming atmosphere, ensuring patients feel comfortable and valued. A keen attention to detail is essential, as accuracy in handling patient information and insurance verifications is critical for a seamless experience. Your ability to problem-solve efficiently will be invaluable when addressing patient inquiries or resolving scheduling conflicts. Additionally, demonstrating empathy in every interaction will foster trust and rapport with patients. Time management skills are crucial, as you'll need to juggle multiple tasks while maintaining a focus on delivering excellence. With these skills, you'll be well-equipped to make a positive impact in the healthcare environment! Our team needs you! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! ** THIS POSITION WILL REMAIN OPEN FOR A MINIMUM OF 7 DAYS. AFTER THAT DATE, THE POSITION WILL CLOSE WHEN A SUITABLE CANDIDATE IS SELECTED. ** Job Posted by ApplicantPro

Join our dynamic team at Southwest Health System, Inc. as a Full Time Patient Access Representative in beautiful Cortez, CO! This onsite role offers an exciting opportunity to be the first point of contact for patients, making a real difference in their healthcare journey. Enjoy a competitive pay range of $17.25/hr - $20.95/hr while working in a fun, flexible environment that prioritizes customer-centricity. Your contributions will directly impact our commitment to excellence and safety, ensuring that every patient feels valued and cared for. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Employee Discounts, and 403(b) Retirement. Embrace a relaxed yet professional culture where your empathy and integrity shine as you help create a seamless patient experience. Dive into a fulfilling role where every day presents new challenges and opportunities for growth! Apply now to be part of our dedicated team! Who are we? An Introduction SHS was established in 1914, Southwest Health System, Inc. has a rich history of serving rural communities and has a strong mission to provide the highest quality healthcare to our patients. We offer comprehensive "care close to home", helping people in small towns receive quality operations and services you'd only expect from a big city. By only using the latest technology and employing the best staff, we create a patient experience unlike any other. Our employees love our respectful culture, our excellent compensation package, and our incredible location, making our hospital the place to build dream careers! Your day as a Patient Access Representative As a new Patient Access Representative at Southwest Health System, Inc., you can expect an engaging and dynamic daily routine. Your primary responsibilities will include greeting patients warmly, verifying insurance information, and managing patient registrations efficiently. You will also assist in scheduling appointments and providing essential information about services, ensuring a seamless experience for all. Expect to collaborate closely with healthcare providers and administrative staff, fostering a supportive and customer-centric environment. Your schedule will vary, covering Days, Evenings, and Night Shifts, allowing you to adapt your work hours to fit your lifestyle. Each shift will present unique interactions and challenges that will enhance your skills and deepen your understanding of patient care. Prepare to contribute meaningfully while enjoying a relaxed and professional workplace culture! What we're looking for in a Patient Access Representative To thrive as a Patient Access Representative at Southwest Health System, Inc., several key skills will contribute to your success in this role. First and foremost, exceptional communication skills are vital for effectively interacting with patients and colleagues alike. You must possess strong interpersonal skills to create a welcoming atmosphere, ensuring patients feel comfortable and valued. A keen attention to detail is essential, as accuracy in handling patient information and insurance verifications is critical for a seamless experience. Your ability to problem-solve efficiently will be invaluable when addressing patient inquiries or resolving scheduling conflicts. Additionally, demonstrating empathy in every interaction will foster trust and rapport with patients. Time management skills are crucial, as you'll need to juggle multiple tasks while maintaining a focus on delivering excellence. With these skills, you'll be well-equipped to make a positive impact in the healthcare environment! Our team needs you! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! ** THIS POSITION WILL REMAIN OPEN FOR A MINIMUM OF 7 DAYS. AFTER THAT DATE, THE POSITION WILL CLOSE WHEN A SUITABLE CANDIDATE IS SELECTED. **

Join our dynamic team at Southwest Health System, Inc. as a Full Time Patient Access Representative in beautiful Cortez, CO! This onsite role offers an exciting opportunity to be the first point of contact for patients, making a real difference in their healthcare journey. Enjoy a competitive pay range of $17.25/hr - $20.95/hr while working in a fun, flexible environment that prioritizes customer-centricity. Your contributions will directly impact our commitment to excellence and safety, ensuring that every patient feels valued and cared for. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Employee Discounts, and 403(b) Retirement. Embrace a relaxed yet professional culture where your empathy and integrity shine as you help create a seamless patient experience. Dive into a fulfilling role where every day presents new challenges and opportunities for growth! Apply now to be part of our dedicated team! Who are we? An Introduction SHS was established in 1914, Southwest Health System, Inc. has a rich history of serving rural communities and has a strong mission to provide the highest quality healthcare to our patients. We offer comprehensive "care close to home", helping people in small towns receive quality operations and services you'd only expect from a big city. By only using the latest technology and employing the best staff, we create a patient experience unlike any other. Our employees love our respectful culture, our excellent compensation package, and our incredible location, making our hospital the place to build dream careers! Your day as a Patient Access Representative As a new Patient Access Representative at Southwest Health System, Inc., you can expect an engaging and dynamic daily routine. Your primary responsibilities will include greeting patients warmly, verifying insurance information, and managing patient registrations efficiently. You will also assist in scheduling appointments and providing essential information about services, ensuring a seamless experience for all. Expect to collaborate closely with healthcare providers and administrative staff, fostering a supportive and customer-centric environment. Your schedule will vary, covering Days, Evenings, and Night Shifts, allowing you to adapt your work hours to fit your lifestyle. Each shift will present unique interactions and challenges that will enhance your skills and deepen your understanding of patient care. Prepare to contribute meaningfully while enjoying a relaxed and professional workplace culture! What we're looking for in a Patient Access Representative To thrive as a Patient Access Representative at Southwest Health System, Inc., several key skills will contribute to your success in this role. First and foremost, exceptional communication skills are vital for effectively interacting with patients and colleagues alike. You must possess strong interpersonal skills to create a welcoming atmosphere, ensuring patients feel comfortable and valued. A keen attention to detail is essential, as accuracy in handling patient information and insurance verifications is critical for a seamless experience. Your ability to problem-solve efficiently will be invaluable when addressing patient inquiries or resolving scheduling conflicts. Additionally, demonstrating empathy in every interaction will foster trust and rapport with patients. Time management skills are crucial, as you'll need to juggle multiple tasks while maintaining a focus on delivering excellence. With these skills, you'll be well-equipped to make a positive impact in the healthcare environment! Our team needs you! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! THIS POSITION WILL REMAIN OPEN FOR A MINIMUM OF 7 DAYS. AFTER THAT DATE, THE POSITION WILL CLOSE WHEN A SUITABLE CANDIDATE IS SELECTED.

The Patient Service Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Performs other duties as required. POSITION REQUIREMENTS Education : High school diploma or equivalent. Experience : Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications : Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Computer 100% High Fax machine 10% Normal Telephone 100% High Approximate percentage of time incumbent spends in “on-the-job” travel , excluding commuting to regular work location: 0% Working Conditions Typical office environment.

The Patient Service Representatives are the "voice" of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES * Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. * Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. * Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. * Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. * Answers questions from patients, when possible, or refers questions to appropriate alternative source. * Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma or equivalent. Experience: Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications: Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required * Computer 100% High * Fax machine 10% Normal * Telephone 100% High Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 0% Working Conditions Typical office environment.

Hours: 8:30AM - 5PM Days: Monday - Friday Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner. Qualifications JOB QUALIFICATIONS Education: High school graduate or GED preferred. One or two years of college preferred. Experience: Hospital or similar medical facility experience. Knowledge of Medical Terminology preferred. Licenses/Certificates: N/A Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures. Qualifications JOB QUALIFICATIONS Education: Completion of a high school diploma required. College level courses preferred. Licensure: N/A Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years experience in a hospital billing office, medical billing office or other health care setting. Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of Medical Terminology and third party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Normal business office environment. Constant sitting and limited freedom of movement. Ability to work under conditions of frequent interruption. Poise, tact and courtesy is necessary when dealing with patients. Must be detail oriented. Must be able to assert initiative and judgment involved in classifying financial data and maintaining the normal flow of work. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Hours: 8:30AM - 5PM Days: Monday - Friday Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.

Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures.

This posting is for multiple positions. Events generally occur between 7:30AM and 5:30PM, Monday to Friday. May be subject to hours/shifts running after 5PM. Standardized Patients (SP) support Osteopathic Medical Education by playing the role of "patient actors", who create a realistic scenario from which students can learn. A Standardized Patient will be assigned a role and patient profile, be provided training, and then portray the role to students in a simulated clinical setting or classroom. Standardized Patient scenarios include but are not limited to the SP providing a scripted clinical history, having a basic non-invasive physical exam performed upon them, and/or portraying a simulated illness. Costumes and makeup may be used to enhance the simulated effect. Standardized Patients engage non-verbal communication skills so clinical learners can experience the emotions, body language, and communication skills they might encounter in a clinical environment. All healthcare information in the scenarios is simulated. No invasive procedures or invasive exams will be required during Standardized Patient Encounters. The ideal candidate will have an interest in training the next generation of health care providers and participating in active learning scenarios. Standardized Patients may also participate in some clinical skills training and/or classroom functions. During events in the Osteopathic Principles and Practice Laboratory session, SPs will serve as demonstration models for osteopathic manipulative techniques (OMT).The following technique modalities are expected to be performed on the SPs: balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, still, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course. balanced ligamentous tension/ligamentous articular strain, counterstrain, facilitated positional release, Still technique, high-velocity low amplitude, lymphatic techniques, muscle energy, myofascial release, osteopathic cranial manipulative medicine, soft tissue, visceral techniques, and other osteopathic technique modalities as taught in the course Responsibilities Commit to attending the required paid training sessions and putting best effort into learning and portraying simulated scenarios. Commit to attending and working at least 2 events per semester. Embody a simulated patient, learn a simulated clinical case, and accurately portray the scenario for classroom and exam sessions. Communicate with the Standardized Patient program of any personal reasons or concerns that would preclude the Standardized Patient from undertaking a role. Follow and abide by Baptist Health Sciences University and state health and safety regulations. Participate as a body model for Osteopathic Principles and Practice (OPP) or ultrasound laboratory sessions. Requirements, Preferences and Experience High school diploma or GED Must be at least 18 years of age. Able to realistically and consistently portray a simulated scenario repeatedly across a long time frame. Comfortable portraying possibly challenging scenarios (such as emotional scenarios, tough diagnoses, etc).

Job DescriptionDescription: Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Position Summary: The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients' medical charts and receives co-payments for the visit. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor. Key Results Areas (KRAs): Physician order execution Patient satisfaction Clinic resource availability Regulatory compliance Phone triage Pre-certification & authorization Patient care Patient scheduling Prescription refill authorizations Chart preparation Ability to travel to satellite clinic 1-2 times weekly Core Competencies Ability to prioritize and multi-task Excellent communication skills Keyboarding skills and aptitude for learning patient database program Knowledge of OSHA requirements Knowledge of medical terminology Committed to supporting UCH's standard to medical excellence Requirements: Education & Experience: High School diploma or equivalent Required Certified Medical Assistant Certification from an accredited teaching establishment Required If not currently certified, must obtain certification within the first 90 days of employment. 1- 2 years of related work experience is Preferred

Full-time Description Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Position Summary: The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients' medical charts and receives co-payments for the visit. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor. Key Results Areas (KRAs): Physician order execution Patient satisfaction Clinic resource availability Regulatory compliance Phone triage Pre-certification & authorization Patient care Patient scheduling Prescription refill authorizations Chart preparation Ability to travel to satellite clinic 1-2 times weekly Core Competencies Ability to prioritize and multi-task Excellent communication skills Keyboarding skills and aptitude for learning patient database program Knowledge of OSHA requirements Knowledge of medical terminology Committed to supporting UCH's standard to medical excellence Requirements Education & Experience: High School diploma or equivalent Required Certified Medical Assistant Certification from an accredited teaching establishment Required If not currently certified, must obtain certification within the first 90 days of employment. 1- 2 years of related work experience is Preferred

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. Conducts patient check-in, check-out and medical records, following policy and procedures. Functions as preceptor to newly hired staff Properly tracks patients in EHR for next location and ensures patients are not missed. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external. Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. Prepares the Electronic Health Record (EHR) for next provider visit Obtains necessary records prior to patient's appointment. Follows standard operating procedure (SOP) for external follow ups Opens and distributes mail if necessary. Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). Distributes outbound correspondence or copies of records as necessary. Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System. Other duties as assigned Ability to travel/float to other clinics for business needs Maintains and ensures confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) High school graduate or equivalent with GED. Checked off on competencies for registration and scheduling coordinator functions within 90 days 5 years' experience in a professional office with customer service required Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience required or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICAL REQUIREMENTS: • Able to travel to satellite clinics when necessary • Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: * Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. * Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. * Conducts patient check-in, check-out and medical records, following policy and procedures. * Functions as preceptor to newly hired staff * Properly tracks patients in EHR for next location and ensures patients are not missed. * Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. * Ensures eligible patients have proper distress screening * Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. * Ensures canceled and missed appointments are followed up and properly documented * Schedules patient appointments, including internal and external. * Runs and/or works daily reports to identify patients with unscheduled orders * Performs tasks related to Governmental, Insurance and Quality Initiative Programs: * Ensures communication is distributed to patients regarding program details * Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) * Communicates information regarding Patient Engagement Portal and assists with registration process * Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. * Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. * Prepares the Electronic Health Record (EHR) for next provider visit * Obtains necessary records prior to patient's appointment. * Follows standard operating procedure (SOP) for external follow ups * Opens and distributes mail if necessary. * Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). * Distributes outbound correspondence or copies of records as necessary. * Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. * Communicates to other staff members using Instant Messaging System. * Other duties as assigned * Ability to travel/float to other clinics for business needs * Maintains and ensures confidentiality of patient information * Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) * High school graduate or equivalent with GED. * Checked off on competencies for registration and scheduling coordinator functions within 90 days * 5 years' experience in a professional office with customer service required * Strong computer skills including Windows file management and MS Office, and e-mail experience. * Electronic Medical Records experience required or within 90 days. * Good verbal and written communication skills. * Ability to work productively and effectively in a fast-paced environment. * Strong organizational skills and attention to detail. * Excellent customer service skills. PHYSICAL REQUIREMENTS: * Able to travel to satellite clinics when necessary * Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides cross-functional support to the Patient Registration, Care Coordination, and Health Information Management teams as assigned. General responsibilities include providing excellent customer service, managing the reception and registration of patients at the front desk, collecting patient payments, facilitating a calm and safe environment, promoting positive patient and visitor experience, scheduling patients for internal and external appointments, and processing patient health information. ESSENTIAL FUNCTIONS: Promptly answers telephone calls and greets patients in a courteous, efficient manner. Routes calls and messages to appropriate employee or department. Documents patient information in appropriate clinical and business applications with accuracy. Collects patient payments; ensures accurate cash counts, credit card transactions, patient receipts, and documentation on deposit slips and payment logs. Collaborates effectively with team members to coordinate internal and external patient care activities. Promotes the safety of facility occupants, adhering to visitor registration procedure, performing routine disinfection procedure of high-contact surfaces, and promptly reporting incidents and unsafe conditions. Facilitates the comfort of lobby occupants, fostering a calm environment and ensuring availability of beverages, snacks, and appropriate reading materials. Schedules internal and external patient appointments as ordered or requested by the provider. Contacts patients to remind, confirm, and reschedule upcoming appointments. Processes incoming and outbound patient health records. Demonstrates excellent customer service, responding promptly to patient and team member requests. Promotes positive patient experience, encouraging patients and involved caregivers to participate in patient satisfaction surveys. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed. Opens and distributes mail if necessary. Functions as a preceptor to newly hired staff. Adheres to all Tennessee Oncology policies and procedures. Performs other duties as assigned. REQUIRED QUALIFICATIONS: High school diploma or GED Proficient use of computer technology Professional appearance and communication 5 years of medical office or transferrable experience Customer Service Dependability Effective task prioritization PREFERRED QUALIFICATIONS: Tertiary degree or diploma in a related area of study Conflict management PHYSICIAL REQUIREMENTS: Job Title: Patient Services Coordinator Physical Activity Required Amount of time None Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Standing X Walking X Sitting X Finger or manual dexterity X Repetitive finger motion X Lifting or exerting force Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X Over 100 pounds X Reaching or stretching X Climbing or balancing X Crouching or stooping X Speaking X Hearing X Seeing (with correction) X

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: * Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. * Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. * Conducts patient check-in, check-out and medical records, following policy and procedures. * Functions as preceptor to newly hired staff * Properly tracks patients in EHR for next location and ensures patients are not missed. * Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. * Ensures eligible patients have proper distress screening * Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. * Ensures canceled and missed appointments are followed up and properly documented * Schedules patient appointments, including internal and external. * Runs and/or works daily reports to identify patients with unscheduled orders * Performs tasks related to Governmental, Insurance and Quality Initiative Programs: * Ensures communication is distributed to patients regarding program details * Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) * Communicates information regarding Patient Engagement Portal and assists with registration process * Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. * Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. * Prepares the Electronic Health Record (EHR) for next provider visit * Obtains necessary records prior to patient's appointment. * Follows standard operating procedure (SOP) for external follow ups * Opens and distributes mail if necessary. * Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). * Distributes outbound correspondence or copies of records as necessary. * Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. * Communicates to other staff members using Instant Messaging System. * Other duties as assigned * Ability to travel/float to other clinics for business needs * Maintains and ensures confidentiality of patient information * Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) * High school graduate or equivalent with GED. * Checked off on competencies for registration and scheduling coordinator functions within 90 days * 5 years' experience in a professional office with customer service required * Strong computer skills including Windows file management and MS Office, and e-mail experience. * Electronic Medical Records experience required or within 90 days. * Good verbal and written communication skills. * Ability to work productively and effectively in a fast-paced environment. * Strong organizational skills and attention to detail. * Excellent customer service skills. PHYSICAL REQUIREMENTS: * Able to travel to satellite clinics when necessary * Able to lift 25 pounds.

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department. Follows policy and procedures outlined by management to ensure standardization of processes across all clinics. Conducts patient check-in, check-out and medical records, following policy and procedures. Functions as preceptor to newly hired staff Properly tracks patients in EHR for next location and ensures patients are not missed. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents. Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets. Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external. Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests. Ensures proper billing document(s) is faxed with diagnostic order if patient is on study. Prepares the Electronic Health Record (EHR) for next provider visit Obtains necessary records prior to patient's appointment. Follows standard operating procedure (SOP) for external follow ups Opens and distributes mail if necessary. Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR). Distributes outbound correspondence or copies of records as necessary. Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System. Other duties as assigned Ability to travel/float to other clinics for business needs Maintains and ensures confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities) High school graduate or equivalent with GED. Checked off on competencies for registration and scheduling coordinator functions within 90 days 5 years' experience in a professional office with customer service required Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience required or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICAL REQUIREMENTS: • Able to travel to satellite clinics when necessary • Able to lift 25 pounds.

The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Provide excellent customer service to patients, referring physicians, and all callers to the clinic. Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately. Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area. Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits. Verify patient demographics and insurance; obtain referrals and authorizations prior to visits. Schedule and manage appointments for multiple physicians, including internal and external referrals. Track patient movement in the EMR to ensure continuity of care and prevent missed encounters. Prepare the EMR for upcoming provider visits, including importing necessary records and documentation. Ensure proper documentation and follow-up for canceled or missed appointments. Conduct patient check-in and check-out procedures in accordance with clinic policies. Assist patients with registration and engagement through the Patient Portal. Maintain patient records and process medical record requests in compliance with HIPAA guidelines. Electronically scan and import patient-related documents into the EMR. Distribute outbound correspondence, including dictated notes and letters to referring offices. Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution. Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests. Follow standard operating procedures (SOPs) for external follow-ups and documentation. Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers. Maintain confidentiality of patient information and adhere to all organizational policies and procedures. Use internal communication tools (e.g., instant messaging systems) to coordinate with staff. Float or travel to other clinics as needed to support business operations. Perform other related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: EDUCATION & EXPERIENCE: High school graduate or GED is required. Checked off on competencies for registration and scheduling coordinator functions within 90 days. A minimum of 2 years' experience in a professional office with customer service required. Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience preferred or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICIAL REQUIREMENTS: Able to travel to satellite clinics when necessary. Able to lift 25 pounds.

Job Title: IR Scheduling Specialist About Us At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients' lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment. Position Overview The Interventional Scheduling Coordinator plays a vital role in coordinating and managing interventional radiology procedures across assigned facilities. This position works closely with physicians, nurses, technologists, and support teams to align provider schedules, staff availability, and procedural resources. Working under the general direction of the Radiology Manager, this role ensures efficient scheduling practices that support timely patient care, operational goals, and a positive patient experience. Key Responsibilities Schedule Interventional Radiology procedures and office appointments for all IR providers. Schedule return appointments, laboratory tests, and radiology studies as required. Align provider, nurse, and technologist availability with procedure room resources to ensure efficient scheduling. Maintain awareness of provider schedules and procedure volumes to meet established turnaround time standards. Identify scheduling barriers and implement solutions to improve access and workflow efficiency. Communicate effectively with patients, providers, and staff both within the clinic and at outside facilities. Assist with patient calls related to procedures, appointments, and scheduling questions. Coordinate and route all scheduling and procedural information appropriately within the EMR. Maintain and track scheduling delay logs for interventional procedures. Obtain and document necessary patient information, including prior imaging and medical records. Notify physicians promptly of scheduling issues or conflicts. Coordinate procedures with other physicians and clinic appointments as needed. Interface daily with Medical Records, Insurance, Phone Room, Nursing, and Physician teams. Maintain patient confidentiality, professional appearance, and compliance with clinic policies. Attend staff meetings and perform additional duties as assigned. Qualifications Education & Experience Required: High school diploma or GED. Minimum of one (1) year of experience in operating room scheduling, procedural scheduling, or a clinical coordination role involving providers, staff, and procedural resources. Preferred: Experience supporting interventional radiology, surgical services, or specialty procedural clinics. Skills & Abilities Required: Excellent organizational, follow-up, and time-management skills. Strong verbal and written communication skills. Strong problem-solving and analytical abilities. Ability to independently manage complex schedules with limited supervision. Ability to prioritize and balance multiple demands in a fast-paced clinical environment. Proficiency in Microsoft Word, Excel, and email applications. Ability to work effectively within multidisciplinary teams while maintaining strong professional relationships. Ability to apply deductive reasoning and adapt scheduling decisions in response to changing provider, staff, or patient needs. Preferred: Experience working within an EMR and coordinating care across multiple facilities. Why West Cancer Center is a Great Place to Work Meaningful Impact: Play a critical role in ensuring patients receive timely, coordinated care. Collaborative Culture: Work alongside a multidisciplinary team dedicated to excellence in oncology care. Professional Development: Access training, educational resources, and opportunities for growth. Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation. No nights, weekends, or holidays. Comprehensive benefits package. Join Us If you are detail-oriented, thrive in a fast-paced clinical environment, and are passionate about coordinating care that makes a real difference for patients, we encourage you to apply. Join West Cancer Center as an Interventional Scheduling Coordinator and help ensure seamless access to high-quality oncology services.