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  • Customer Success Manager - SLED

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** ID.me is seeking an experienced Customer Success Manager to specialize in managing a portfolio of 10-20 State, Local, and Higher Ed (SLED) customers. In this pivotal role, you will be instrumental in fostering enduring relationships with SLED clients, ensuring their satisfaction, and championing the success of our innovative products and services. Your expertise will be crucial in navigating complex accounts, driving adoption, and serving as the Subject Matter Expert (SME) on product functionalities and fraud mitigation best practices. You will also be responsible for measuring the value being delivered to each customer, and developing strategies to drive those outcomes when expectations are not being met. Responsibilities: Drive Adoption and Performance: Analyze product performance data at the customer level to identify trends or potential issues. Leverage that data to drive the customer to optimize their integration as needed. Train customers on ID.me best practices and what is required to achieve the best possible results. Drive Expansion and Growth: Identify and pursue opportunities for account expansion by understanding customer needs and aligning them with relevant offerings. Collaborate with the sales and marketing teams to drive growth within the SLED customer base. Analyze and understand Key Performance Indicator metrics to drive improvements and desired results. Develop a Trusted Advisor Relationship: Establish and nurture strong, multi-threaded relationships with key stakeholders within SLED customer organizations. Understand the unique needs and challenges of each customer to provide tailored solutions and support. Manage Renewals: Proactively engage with customers to ensure timely renewals and identify opportunities for upselling or cross-selling additional products or services. Collaborate with the sales team to drive successful contract renewals. Own the Relationship and Overall Success of the Customer: Act as the primary point of contact for SLED customers, ensuring a seamless experience and addressing any concerns or issues promptly. Collaborate with internal teams to ensure an effective feedback loop and deliver on customer expectations and commitments. Provide regular updates to internal stakeholders on the status of SLED customer accounts, including opportunities for growth and potential risks. Collaborate with cross-functional teams to address challenges and capitalize on opportunities. Manage Product Roadmap and Migrations: Stay informed about product developments and updates, ensuring customers are aware of and can take advantage of new features. Coordinate and manage migrations to new product versions, minimizing disruption to customer operations. Be the Subject Matter Expert (SME) on Product and Fraud Mitigation Best Practices: Develop a deep understanding of our products and services, serving as the go-to expert for customers on product functionality. Provide guidance on best practices for fraud mitigation and overall product usage. Qualifications At least three years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related markets, preferably in the Public Sector Proven track record of success managing customers with Digital Wallet, IAM, or Identity Orchestration platforms Strong data analytics skills with the capacity to independently build convincing, data-driven proposals Strong communication skills and the ability to build consensus and de-escalate conflict Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized Proactive, confident and energetic attitude with the desire to be a key player on a high-performing team Travel expectations up to 25% The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$140,441-$158,303 USDMountain View, CA Pay Range$140,441-$158,303 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $140.4k-158.3k yearly Auto-Apply 5d ago
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  • VP, Communications

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** VP, Communications Job Title: VP (or Sr. Dir.) Communications Location: Mountain View, CA (in-office) About Us: ID.me is the next-generation digital identity wallet that makes it simple and secure for people to prove who they are online. With a single login, users can verify their identity once and seamlessly sign in across websites without creating new logins or repeating the process. Today, more than 154 million users trust ID.me's digital wallet to sign-in and verify their identity across 20 federal agencies, 45 state government agencies, 70+ healthcare organizations, and 600+ consumer brands. Our technology meets federal authentication standards, including NIST 800-63-3 IAL2/AAL2, and is approved by the Kantara Initiative. Guided by our mission of “No Identity Left Behind,” we ensure everyone has access to a secure digital identity. Role Overview: ID.me is seeking a dynamic, strategic, and proactive VP of Communications to lead our communications strategy, brand reputation, and executive thought leadership efforts. This leader will oversee all aspects of corporate, product, and crisis communications, working across B2B, B2C, and government audiences to build trust, drive industry leadership, and shape public perception of our brand and of our products. The ideal candidate is a strong strategic communicator, media strategist, seasoned storyteller, opportunist, crisis navigator, and with a proven track record of driving business objectives through both offensive and defensive communications. They love navigating complex topics such as identity, privacy and security. They equally enjoy shaping high-level strategy as getting into the details of the work. They will be a player-coach with our team and our agency. They will be responsible for ensuring our company stands out in a competitive landscape while protecting and strengthening our reputation in moments of opportunity and challenge. Key Responsibilities 1. Strategic Communications & Thought Leadership Develop and execute a holistic communications strategy that establishes the company as an industry leader and innovator in the tech space. Oversee executive communications, including blogs, media interviews, and thought leadership content for key leaders. Drive strategic content such as published papers, industry insights, and co-branded announcements to reinforce credibility and differentiation. Partner with Marcom to develop and manage a content strategy for owned and earned channels to amplify key narratives. Develop an ongoing stream of compelling stories that highlight our brand, our product value, and the people we serve. Identify strategic opportunities and forge relationships with partners for co-authorship on key industry topics. 2. Media Relations & Public Relations Oversee press and PR strategies, including product launches, industry recognition, and strategic partnerships. Lead co-branded announcements with customers and partners, ensuring alignment and amplification of shared messages. Shape our relationship with top-tier media, analysts, and influencers to shape public perception and drive positive coverage, supported by our comms agency. Craft compelling defensive statements and responses to media inquiries to safeguard the company's reputation. 3. Industry Influence & Brand Positioning Lead industry recognition efforts, securing speaking opportunities, and high-profile engagements that elevate the company's stature. Identify and position ID.me for industry awards and ratings, both for b2b and b2c. Oversee corporate participation in key industry events, conferences, and forums, positioning executives as thought leaders. Oversee key channels and amplify strategic narratives. 4. Crisis & Reputation Management Develop proactive risk mitigation strategies to anticipate and navigate potential threats to the company's reputation. Serve as the frontline leader in managing crises, issues, and sensitive matters, ensuring swift and strategic responses. Manage the company's presence on employer branding platforms (e.g., Glassdoor, LinkedIn) to ensure transparency and authenticity in external-facing messaging. Qualifications & Experience Strong storyteller. 15+ years of experience in communications, public relations, or corporate affairs, with at least 6 years in a senior leadership role. Deep experience working with B2B, B2C, and government stakeholders in the technology sector. Proven success in crisis management, reputation defense, and high-stakes corporate storytelling. Strong media and analyst relations experience, with a track record of securing high-impact coverage. Excellent leadership skills, with the ability to influence C-level executives and cross-functional teams. Experience managing internal communications to drive engagement and alignment. Ability to navigate complex regulatory and policy landscapes, particularly in tech-related industries. Exceptional written, verbal, and interpersonal communication skills. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$300,000-$353,000 USDMountain View, CA Pay Range$300,000-$352,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $300k-353k yearly Auto-Apply 5d ago
  • Specialist Designer - Design Systems

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Specialist Designer - Design Systems Location: Mountain View, CA, in-office requirement 5 days/week At ID.me, we're shaping the future of digital identity to make proving who you are online easier, more secure, and accessible to everyone. Serving over 150 million people, we're also on a mission to ensure no identity is left behind. As a design-led company, design influences everything we do. We believe great design is more than aesthetics; it's the foundation of trust, accessibility, and connection in every experience we create. Our designers, engineers, and product partners move quickly together, empowering each other to make thoughtful decisions that have real impact. Within our team, empathy and kindness aren't just values, but how we collaborate, give feedback, and grow. If you're passionate about crafting experiences that are both human and transformative, you'll have a seat at the table here. Role Overview The Design Systems Specialist, Motion defines how ID.me moves - shaping the rhythm, responsiveness, and emotion behind every interaction across our products, platforms, and ecosystem. You'll craft the motion language that powers our design system - establishing principles, tokens, and patterns that unify everything into one seamless experience. Working closely with Marketing, Product, and Engineering teams, you'll translate design intent into living systems that scale across native, web and on-device platforms. Motion at ID.me is not decorative or gratuitous - it's communicative. It signals trust, conveys meaning, and humanizes the experience. Your work will ensure every transition, micro-interaction, and animation reinforces confidence, continuity, and our brand's promise: a verified identity you control. Key Responsibilities Motion Systems & Interaction Language Define and evolve a motion design system - principles, patterns, and tokens that scale across platforms and devices. Establish motion guidelines and frameworks that connect brand expression with functional UI behaviors. Translate static components into living systems that express hierarchy, feedback, and state changes through motion. Collaborate with engineering partners to ensure motion tokens, variables, and libraries are consistent and performant across environments. Document motion principles with examples and rationale that make adoption easy across teams. Craft & Execution Create high-fidelity motion prototypes to communicate interaction intent, transitions, and micro-interactions. Use motion to clarify relationships, guide focus, and reduce cognitive load in complex interfaces. Collaborate with brand and marketing teams to ensure product motion aligns with broader brand storytelling. Push the boundaries of how design systems communicate emotion, rhythm, and identity through animation. Maintain balance between expressive and systematic motion - ensuring performance, accessibility, and usability. Cross-Functional Collaboration Partner with product, design systems, and engineering teams to bring motion principles into component libraries and production code. Lead motion reviews and motion audits - identifying inconsistencies and opportunities for refinement. Serve as a mentor and advocate for motion literacy across the organization, helping designers and developers integrate motion intentionally. Communicate complex motion concepts clearly through storytelling, prototypes, and visual documentation. Design Quality & Systems Evolution Ensure motion contributes to accessibility and inclusivity (e.g., prefers-reduced-motion compliance). Evolve the design system's interaction layer as the bridge between static design and living product experience. Define success metrics and qualitative patterns for motion consistency and performance. Contribute to the broader design system roadmap, influencing how motion integrates with typography, color, spacing, and component evolution. Champion accessibility, ensuring motion adheres to prefers-reduced-motion standards without sacrificing meaning. Design motion patterns that aid cognitive understanding - using animation to communicate hierarchy, spatial relationships, and system feedback for users with visual or cognitive challenges. Develop adaptive motion states that adjust intensity, duration, or behavior based on user settings or context, ensuring motion remains inclusive, not exclusionary. Qualifications Proven experience creating and maintaining motion systems within a design system or large-scale product environment. Deep understanding of animation principles, easing, timing, and choreography across web and native platforms. Expertise with Figma, Figma Make, After Effects, or similar motion and prototyping tools. Strong foundation in visual design, hierarchy, and interaction design - with the ability to use motion as a storytelling and usability tool. Experience collaborating with engineers to translate design motion into production-ready code (e.g., via CSS transitions, Lottie, or motion libraries). Excellent communication skills with the ability to present and advocate for motion as part of the design system's DNA. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$200,000-$250,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $68k-116k yearly est. Auto-Apply 5d ago
  • Fraud Data Scientist

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview We are seeking a Fraud Data Scientist to gather critical insights and identify and analyze fraud patterns across the ID.me network. In this role, you will work closely with the Fraud Analytics Team, Fraud Investigations Team, Engineering, Product and Customer Success to execute on ID.me's fraud strategy. If you are data-driven, results-oriented, and eager to help solve data problems related to fraud, then this would be the perfect opportunity for you. Responsibilities Partner with fraud leadership and fraud investigators to develop our fraud strategy Design experiments, test hypotheses, and analyze fraud patterns that are effective at detecting fraud with low false positive rates Leverage data analytics evaluate, recommend, and manage fraud strategies to prevent fraudulent activity on the ID.me network Respond quickly to fraud attacks by developing fraud monitoring frameworks, dashboards, and solutions in collaboration with cross-functional teams Recommend and build automated rules and models to support the detection and prevention of fraudulent activity Use signals and data collected by member interactions with the ID.me network to identify the use of stolen Personal Identifiable Information (PII), social engineering, and account takeover (ATO) Establish robust monitoring capabilities to ensure high performance of both automated and manual fraud detection processes Build strong relationships with key partners and the leadership Basic Qualifications 2+ years of hands-on experience in fraud analytics or a high-tech mature startup 1+ years of experience with deep learning frameworks such as Tensorflow, Tensorflow Recommenders, Pytorch, MXNet, Keras MS in a highly quantitative field (Computer Science, Engineering, Math, Operations Research, Physics, Statistics, or related) Preferred Qualifications Experience with SQL & the Python ML ecosystem - pandas, numpy, sklearn, etc. Experience with Time Series Prediction models & one or more deep learning libraries Experience in developing, managing, and manipulating large, complex datasets Data-driven, detail-oriented individual with excellent storytelling and problem-solving abilities Ability to work independently and autonomously, as well as part of a team Superb time management, prioritization of tasks and ability to meet deadlines with little supervision This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$130,000-$165,000 USDMountain View, CA Pay Range$158,000-$185,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $158k-185k yearly Auto-Apply 4d ago
  • Staff iOS Engineer

    Thredup 4.5company rating

    Oakland, CA job

    ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make an Impact ThredUp is transforming the way people shop-and think-about secondhand fashion. Our iOS app is the primary way millions of customers discover and purchase secondhand clothing, making it one of the most critical drivers of our business. As a Staff iOS Engineer, you'll take a leading role in shaping the future of this app. Reporting to the Senior Engineering Manager on the Merch Engineering team-which powers search, browse, and discovery across a constantly changing catalog of millions of unique SKUs-you'll also provide platform-wide technical leadership. You'll guide architectural modernization, raise the technical bar, and influence cross-team strategies that ensure our iOS app remains stable, scalable, and fast for years to come. We're seeking a strategic, collaborative, and communicative technical leader who's passionate about mobile platform health and adept at mentoring to raise the team's technical bar. This candidate will proactively tackle ambiguous challenges, delivering pragmatic solutions that skillfully balance immediate needs with long-term scalability. In This Role You'll Get To: * Set technical direction for the iOS app, ensuring long-term stability, scalability, and performance across critical user experiences. * Ensure robust release pipelines, testing, monitoring, and observability practices are in place across mobile teams. * Drive architectural modernization and explore strategies to reduce redundancy and accelerate development velocity (e.g., Kotlin Multiplatform), while preserving a native-first iOS experience. * Collaborate with cross-functional and cross-team partners to align mobile technical strategy with product goals and business priorities. * Mentor and guide engineers across mobile teams, shaping best practices and raising the technical bar. What We're Looking For: * 8+ years of professional experience building and scaling native iOS applications. * Recognized expertise in Swift and Objective-C, with strong knowledge of UIKit and SwiftUI. * Proven track record of leading architectural initiatives or re-architecture efforts at scale. * Deep experience with concurrency, memory management, performance optimization, and system design for mobile applications. * Experience driving cross-team technical projects, influencing technical strategy beyond a single product area. * Proven ability to mentor and grow engineers, shaping engineering practices across teams. * A product mindset: able to connect technical decisions to user experience and business outcomes. * Curiosity and excitement about leveraging AI to accelerate mobile development (e.g., code generation, testing, performance optimization). * Familiarity with Android (Kotlin/Java) and an interest in collaborating with Android engineers to ensure platform parity is a plus. * Exposure to Kotlin Multiplatform or other shared-code strategies, along with experience in consumer-facing e-commerce, search, or other high-scale user engagement applications is a plus. At ThredUp, your base pay is one part of your total compensation package. This role pays between $225,000 and $240,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer: * 4-day work week, with Fridays off * Hybrid work environment: 3 days in the office and 1 day remote each week * Competitive salary (we leverage market data) * Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards * Employee stock purchase plan * Flexible PTO (take the time you need) + 13 company holidays * Paid Sabbatical after 3 years of full time employment * Generous paid parental leave for new mothers and fathers * Medical, dental, vision, 401k, life and disability insurance offered * We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth We believe diversity, inclusion and belonging is key for our team At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
    $225k-240k yearly Auto-Apply 60d+ ago
  • Staff Software Development Engineer - Data Platform (PostgreSQL Specialist)

    Id.Me 3.9company rating

    Id.Me job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is seeking a Staff Software Development Engineer (SDE-V) to lead the design, evolution, and operation of our PostgreSQL-based data platform. This role will focus on building and scaling the databases, APIs, and automation that form the foundation of ID.me's core identity systems. As a Staff Engineer, you will serve as the organization's technical expert in PostgreSQL administration, development, and performance engineering at scale. You will drive improvements in database reliability, observability, schema design, and query optimization. You'll work across engineering, infrastructure, and compliance teams to ensure that ID.me's data platform is secure, resilient, and capable of supporting mission-critical workloads and regulatory requirements. This is a highly technical and hands-on role that combines deep database expertise with strong software engineering skills to build scalable, high-performance systems. This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance. Responsibilities * Architect, build, and optimize PostgreSQL databases that power high-volume identity, authentication, and analytics workloads. * Develop automation, tooling, and APIs for provisioning, scaling, and managing PostgreSQL instances in a cloud-native environment. * Drive improvements in query performance, indexing strategies, and schema design for operational and analytical systems. * Design and implement replication, sharding, and partitioning strategies to ensure scalability and fault tolerance. * Partner with Platform and SRE teams to enhance monitoring, observability, and alerting for database health, latency, and throughput. * Build guardrails and automation around data retention, governance, and compliance (e.g., GDPR, FedRAMP). * Guide engineers in best practices for database access patterns, connection management, and transactional consistency. * Collaborate with product teams to support data-intensive application development through well-structured APIs and data services. * Evaluate and extend PostgreSQL using extensions, PL/pg SQL functions, triggers, or custom tooling to meet product needs. * Mentor other engineers and provide architectural leadership on data-intensive projects. Minimum Qualifications * Bachelor's or Graduate degree in Computer Science, Software Engineering, or a related technical field. * 8+ years of professional software development experience, including 3+ years working extensively with PostgreSQL in production at scale. * Proficiency in a systems programming language such as Go, Java, Ruby, or Python. Preferred Qualifications * Deep expertise in PostgreSQL architecture, query planning, replication, indexing, and tuning. * Hands-on experience managing PostgreSQL in cloud environments (AWS RDS, Aurora PostgreSQL, GCP Cloud SQL, or self-managed Kubernetes). * Proven experience implementing high-availability and disaster recovery solutions. * Strong understanding of data security, encryption, and compliance controls. * Experience extending PostgreSQL through custom extensions or PL/pg SQL procedures. * Familiarity with event-driven architectures and data pipelines (e.g., Kafka, Debezium, or CDC frameworks). * Experience automating database lifecycle management with Terraform, Ansible, or Kubernetes Operators. * Strong leadership and mentorship skills, with a track record of influencing data and infrastructure strategy. * Passion for reliability, observability, and building clean abstractions that simplify database operations at scale. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $217,565-$260,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $217.6k-260k yearly Auto-Apply 60d+ ago
  • Strategic Sourcing Manager

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Strategic Sourcing Manager This role is based out of our Mountain View, CA, New York City, or McLean, VA offices and requires full-time in-office attendance. We will offer relocation to any of these office locations. ID.me is seeking a Strategic Sourcing Manager to lead sourcing, negotiation, and vendor management efforts across a broad range of enterprise spend categories. This individual will play a critical role in driving cost savings, mitigating risk, and maximizing value from third-party partnerships. The Strategic Sourcing Manager will support teams across the organization - including Go-To-Market, Operations, Finance, Marketing, HR, and IT - by identifying vendor opportunities, executing sourcing strategies, and overseeing the end-to-end procurement process. This role is ideal for a commercially-minded leader who can balance speed with strategic thinking, and who thrives in a high-growth, high-impact environment. Responsibilities Drive Strategic Sourcing Initiatives Lead sourcing strategies across indirect spend categories, including SaaS, professional services, corporate tools, and infrastructure Identify opportunities to reduce costs, optimize supplier mix, and improve contract terms Manage competitive RFPs/RFIs, vendor selection processes, and commercial evaluations. Build pricing models, business cases, and total cost of ownership analyses. Negotiate & Manage Vendor Contracts Own the negotiation and execution of vendor agreements - new contracts, renewals, and amendments. Collaborate with Legal, Finance, IT Security, and business owners to ensure alignment with compliance, risk, and budget requirements Ensure contract accuracy, performance incentives, and appropriate SLAs are in place. Cross-Functional Partnership & Enablement Serve as a consultative partner to internal teams, helping them navigate procurement processes and make strategic sourcing decisions Provide guidance on make-vs-buy considerations, vendor consolidation, and renewal timing Partner closely with other support teams to ensure holistic alignment across sourcing and vendor management strategies. Who We're Looking For Data Fluency The ability to understand, interpret, and communicate information from data Commercial Acumen Skilled in sourcing, cost modeling, and identifying value levers in supplier negotiations. Able to distill complex business requirements into actionable procurement strategies. Strategic Execution Balances near-term execution with long-term sourcing strategy Makes data-driven decisions and advocates for scalable, sustainable vendor models Relationship Builder Builds strong partnerships across Legal, Finance, Risk and business units Able to influence stakeholders at all levels, including executive leadership. Detail-Oriented & Agile Thrives in a fast-paced, high-growth environment with evolving needs Proactive, organized, and committed to continuous improvement Basic Requirements Bachelor's degree in Business, Computer Science, Engineering, or related field 7 years of experience in strategic sourcing, procurement, or vendor management across multiple spend categories Experience in leading procurement/sourcing projects for enterprise technology contracts Preferred Requirements Identity, SaaS, fintech, or high-growth company experience Proven success leading vendor negotiations and delivering measurable cost savings Knowledge of procurement tools, supplier risk management, and contract lifecycle management This position is 5 days/week in office at one of the following locations: New York, New York, Mountain View, California or McLean, Virginia. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$131,000-$177,000 USDMountain View, CA Pay Range$161,000-$202,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $161k-202k yearly Auto-Apply 5d ago
  • Software Development Manager - Person Platform

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** D.me is seeking a Senior Engineering Manager to lead the Person Platform team, the team that defines and manages the digital representation of a person across the ID.me ecosystem. As an identity company, Person is one of our most foundational domains: it powers how individuals are identified, linked across systems, and kept up to date as their information evolves. This team owns the systems and APIs that create, store, and manage person records, attributes, and profiles, the authoritative source of truth for a person. As the engineering leader, you'll build and guide a team of backend engineers to design secure, scalable, and reliable services that ensure data integrity and consistency across all identity use cases. You'll work closely with Product, Architecture, and other Identity teams to ensure the Person platform provides a unified and trustworthy foundation for identification across ID.me's products. You'll set the technical direction, drive operational excellence, and develop the engineers responsible for maintaining the core of how ID.me represents and understands people. This position will be based full-time in our Mountain View, CA office. Key Responsibilities Build, Lead and mentor the Person Platform engineering team, fostering a culture of innovation, execution, and collaboration. Own the execution and delivery of product roadmaps for defining, building, and evolving the core Person data model, APIs, and services that represent and manage an individual within ID.me's identity platform. Partner closely with sister teams to develop cohesive identity services and data contracts that ensure consistency, interoperability, and trust across the ID.me platform. Ensure platform services are secure, reliable, and compliant, while flexible enough to support diverse partner and product requirements. Guide the team through architectural modernization, consolidating legacy systems into scalable, modular, and well-defined service components. Champion performance, observability, resilience, and long-term maintainability across core platform and backend systems. Collaborate cross-functionally with Product, Architecture, Identity, Compliance, and Infrastructure stakeholders. Required Qualifications 10+ years of software engineering experience 5+ years in an engineering management capacity. 5+ years of shipping production-grade B2B or developer-facing applications. Bachelor's degree in Computer Science or equivalent Preferred Qualifications Experience building or managing systems that model, store, and maintain person or entity attributes at scale. Expertise in NIST 800-63 AAL2/IAL2 standards, including evidence requirements, verification methods, and lifecycle management. Experience building back-end services, API integration, and data modeling. Prior experience navigating architecture modernization and building service-oriented architectures. Experience with cloud-native infrastructure (AWS, GCP, or Azure). Experience operating in regulated environments (e.g., security, compliance, or data privacy requirements). Strong product sense with an ability to balance quality, tech debt, and delivery velocity. Excellent communication and leadership skills. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$220,000-$264,621 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $220k-264.6k yearly Auto-Apply 5d ago
  • Sr. Principal Engineer - Authentication

    Id.Me 3.9company rating

    Id.Me job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview The Sr. Principal Software Development Engineer will play an instrumental role in shaping the authentication experience for over 130 million ID.me customers. The Authentication team owns the end-to-end implementation of signing into an ID.me account across web and mobile surfaces. This team is responsible for account registration, authentication (including MFA) MFA Recovery, Account lockout, and general account security. This team is the front door to ID.me We are looking for a very experienced hands-on technical leader with Authentication domain expertise and a proven ability to drive end-to-end engineering solutions. This position will from our Mountain View, CA or McLean, VA office full-time in the office. Responsibilities Define architecture and technical roadmap for Authentication - owning all aspects of the tech stack and representing the domain in technical collaborations. Lead the implementation of an Authentication Platform of APIs and UI components for scale, security, and reliability. Design and Implement industry-leading authentication solutions for our business customers. Raise the bar for technical excellence, engineering best practices, testing strategies, and distributed system design through pairing, mentoring, architecture / code reviews, technical presentations, and knowledge sharing sessions. Exert significant influence on the overall vision and long-term goals of the company by co-leading roadmap planning with engineering and product leadership. Own end-to-end deliverables through committing quality code and overseeing the work of others, with sound judgment to know what is appropriate. Minimum Qualifications Bachelor's degree in Computer Science or related field of study. 15+ years of SaaS development experience using Java or Ruby or Javascript or Go or C++. 10+ years of experience building Authentication products or services, with first hand knowledge implementing major industry protocols, such as OIDC, SAML, OAuth 2.0. Preferred Qualifications Masters degree and/or PhD in Computer Science or related field of study. At least 5 years of experience with at least one major public cloud: AWS, GCP, Azure. Significant level of ownership of systems and architecture, with proven experience designing and driving technical roadmaps, collaborating with stakeholders to make tradeoff and prioritization decisions. Experience moving an organization forward in best practices around tracking, observability, monitoring, and alerting. Deep understanding of web technologies, frameworks, programming design patterns and paradigms, and APIs. Excellent verbal and written communication skills. Experience with implementing Social Login, 2FA, and/or Passwordless authentication. Experience with threat modeling and security engineering. Experience with building or contributing to a fully automated CI/CD pipeline. Experience working in a startup environment. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$261,000-$350,000 USDMountain View, CA Pay Range$300,000-$405,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $134k-194k yearly est. 27d ago
  • Staff Third Party Risk Manager

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview The ID.me security team is looking for a proven Staff Third Party Risk Manager. This person will help drive and implement the risk management practices to maintain rigor over supply chain security operations. Activities include roadmap design, control design, assessment operations, and key metrics. This role will collaborate with teams across the company to assess and manage risks when using third and fourth parties. This position will perform critical operations across procurement and customer assurance, building trust with our customers through questionnaire and audit support. This is a multifaceted role that combines project management, delivery management, and systems analysis responsibilities. The role embodies strategic thinking with tactical execution to enhance the customer experience, business resiliency, and promote a rationalized technology footprint. This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance. Responsibilities Work cross functionally with Security, IT, Engineering, Product, and Finance to evaluate vendors and assess supply chain risks. Keep detailed assessment records and ERM control mappings to vendor operations in a high volume environment Own responding to customer assurance requests such as security questionnaires, security reviews and similar engagements. Performing control based assessments of vendor documentation (SOC 2) or industry standard customer questionnaire (CAIQ, SIG CORE or SIG LITE) Understanding of MITRE System of Trust (SoT) Framework Direct enablement of Sales opportunities by participating in RFP, RFI, contracts and other sales opportunity deliverables Regular, effective, repeatable reporting at all levels of the organization on vendor risk and Operations. Run engagements with customer auditors educate and demonstrate compliance Communicate effectively and proactively with management ideas and recommendations for optimizing business operations, resources and capacity to meet internal and external compliance goals Develop and propose key program performance and risk metrics Create and mature procedural documentation, including training materials or process documentation Develop, maintain, and update AI tools and services, reducing the impact of Third Party Risk management Operations. Basic Qualifications BA or BS in a technical field or equivalent experience 7+ years of program management experience 5+ years of experience for end-to-end management of third party risk programs 4+ years of experience with major compliance audits (FedRAMP, SOC 2, HIPAA, etc.) Owner and builder of risk management processes. Ability to own finding and fixing issues with no supervision. Familiar with SaaS product design and cloud architecture. Deep understanding of common business processes and functions in enterprise environments Prior experience automating audit evidence collection Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences CCSP, CISSP, CISA, and similar certifications are a plus #LI-JS1 The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$149,991-$195,000 USDMountain View, CA Pay Range$176,977-$213,084 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $177k-213.1k yearly Auto-Apply 5d ago
  • Manager, FP&A

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is seeking a highly analytical Manager, FP&A to join our fast-paced and growing Finance team. Reporting to the Director of Finance, IR, & Strategic Planning, this role will support a diverse set of responsibilities across forecasting, bookings estimation, Deal Desk, and broader cross-functional analysis such as Product ROI forecasting. The ideal candidate will have a can-do attitude, ambiguous problem solving skills as well as great attention to detail, and will enjoy rolling up their sleeves and being part of an innovative culture where they can make something better everyday. Note, this role will have great visibility across Finance, Go-to-Market (GTM), and Product leadership. Responsibilities Deal Desk Bookings Estimation Driving critical Deal Desk activities company-wide related to bookings estimation, bookings to revenue forecasting, and cross-functional approvals Forecasting bookings for new business and upsell pipeline opportunities, including vetting of customer contracts, volume projections, and pricing Building and implementing scalable forecasting models across customer types, industries, and product offerings to improve bookings accuracy Conducting detailed, independent research to inform bookings estimation Driving cross-functional Deal Desk meetings, coordinating with Legal, Accounting, FP&A, and other relevant functions to manage sign-off on non-standard deal terms Tracking Deal Desk bookings accuracy and reporting regularly to Sales and Finance Leadership Implementing key system changes (Salesforce, etc.) related to bookings tracking and auditing Identify areas where AI can improve bookings accuracy Product ROI Analysis Partner closely with Product and Engineering teams to build business case models translating roadmap initiatives to financial impact across the P&L, including revenue, COGS, and operating expenses Partner with Sales and RevOps to identify existing customers and pipeline opportunities where new product capabilities could drive incremental revenue or upsell potential Conduct TAM / SAM / SOM analyses to quantify market opportunity for new products, features, or potential vertical expansions Evaluate competitive landscape, customer segments, and industry dynamics to inform market assumptions and revenue potential for business case models Prepare executive ready summaries that articulate business case outputs and drivers Ideal Qualifications The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications. 4+ years of experience working in a SaaS / technology Finance, GTM, or Product Ops organization (or similar experience for a professional services organization) 2+ years of management / strategy consulting experience, market sizing and revenue forecasting projects preferred Experience in forecasting for Consumption-based SaaS a plus Strong Excel modeling and PowerPoint presentation skills, as well as experience with Salesforce Ability to multi-task and work independently with minimal direction from management in a dynamic, fast-paced environment Bachelor's degree in Accounting, Finance, Economics or a related field, with MBA preferred Ideal candidate will thrive in the following culture: Enjoys solving ambiguous problems with continual refinement Ability to thrive when there are changing priorities and shifting of gears Strong oral, written, and presentation-driven communication skills Collaborative mentality - must have experience working in a fast-paced team environment Willingness to roll up sleeves and work across departments and the company Ability to communicate effectively with all levels within an organization Understands the importance of professionalism and confidentiality Appreciates the attention to detail required for financial forecasting and auditing Must be a team player with a strong, self-managing work ethic Note that candidates must be located in either New York City or Mountain View (5 days in office) and travel up to 10% of the time. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$128,017-$140,110 USDMountain View, CA Pay Range$155,000-$175,750 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $155k-175.8k yearly Auto-Apply 5d ago
  • Martech Operations Manager

    Id.Me 3.9company rating

    Id.Me job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Company Overview ID.me is a next-generation digital identity wallet that simplifies how individuals securely verify their identity online. With a single ID.me verification, users can seamlessly sign in across multiple websites without creating new accounts. Over 152 million users trust ID.me for streamlined identity verification and secure access to services at 20 federal agencies, 45 state governments, and 70 healthcare organizations. More than 600 consumer brands use ID.me to verify user segments and build authentic relationships. ID.me's technology meets federal authentication standards set by the Commerce Department and is approved as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative. Committed to "No Identity Left Behind," ID.me ensures secure digital identities for all. ID.me is building the identity layer of the internet - and with it, a category-defining brand. Marketing is at the center of that transformation, connecting ID.me with our members and customers. We build belief in our mission, trust in our products, and momentum for our growth - driving awareness, engagement, and transactions through the launch and scale of products and campaigns that resonate with members and customers alike. Together, we're building an iconic brand and accelerating ID.me's growth to make life safer and easier. Role Overview Location: Mountain View, CA (Full-time in-office) ID.me is seeking a MarTech Operations Manager to own the day-to-day operations, implementation, and optimization of our marketing automation systems, data flows, and campaign enablement across teams.This role ensures data integrity, seamless audience syncs, accurate event tracking, and reliable automation to enable personalized, measurable, and scalable marketing programs. You'll collaborate closely with Lifecycle Marketing, Product, Data Engineering, Analytics, and platform partners to manage integrations, streamline workflows, and continuously enhance ID.me's marketing technology ecosystem. Responsibilities Platform Management & Optimization Manage and optimize ID.me's marketing automation platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud) and related systems. Oversee campaign operations, including setup, QA, deployment, and performance monitoring across CRM channels. Ensure data pipelines, event triggers, and audience syncs operate seamlessly across marketing and product systems. Maintain data hygiene, compliance, and segmentation logic, ensuring member engagement campaigns are accurate and reliable. Partner with Data Engineering to implement and validate event tracking and marketing data flows. Automation & Workflow Enablement Build and maintain automated workflows and customer journeys to support lifecycle programs, retargeting, and transactional communications. Identify and execute opportunities to streamline campaign processes, reduce manual work, and improve system efficiency. Troubleshoot and resolve technical issues related to data syncs, campaign delivery, and workflow automation. Data Integrity & Reporting Maintain data quality standards across CRM, CDP, and analytics tools, ensuring accuracy in targeting and reporting. Collaborate with Analytics to ensure marketing data structures support performance measurement, attribution, and optimization. Monitor system performance metrics and proactively identify areas for improvement in automation, deliverability, and data flow reliability. Cross-Functional Collaboration Work closely with Lifecycle, Growth, and Product Marketing teams to support campaign launches and personalization initiatives. Partner with Engineering and Data teams to ensure proper event tracking, API integrations, and data availability. Provide technical expertise and support for MarTech tool adoption, onboarding, and governance. Innovation & Best Practices Stay current on MarTech trends, CRM innovations, and data privacy best practices (e.g., GDPR, CAN-SPAM, CCPA). Evaluate new tools and technologies to improve efficiency, scalability, and personalization capabilities. Qualifications The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications. 5-7+ years of experience in marketing operations, marketing automation, or MarTech implementation at a high-growth B2C, eCommerce, or tech company. Hands-on experience with CRM and automation platforms such as Braze, Iterable, Salesforce Marketing Cloud, or similar systems. Familiarity with data integration and ETL processes, CDPs, and API-based connections between MarTech systems. Proficiency with segmentation, event triggers, and audience management. Working knowledge of SQL, JSON, or scripting for data manipulation and system QA (preferred but not required). Experience building and maintaining automation workflows, triggers, and audience logic. Demonstrated ability to improve process efficiency and drive automation scalability. Proven track record of working cross-functionally with Marketing, Data, Engineering, and Product teams. Bachelor's degree in Marketing, Information Systems, Computer Science, or a related field. Ideal candidate also has: Comfort operating in dynamic environments with evolving priorities. A self-starter mindset with strong ownership, curiosity, and drive for continuous improvement. A team-first attitude with a bias for collaboration and results. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$158,523-$226,840 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $67k-121k yearly est. 26d ago
  • Engineering Manager - Credential API

    Id.Me 3.9company rating

    Id.Me job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is seeking an Engineering Manager - Credential API to lead, architect, and operationalize our core credentialing platform: the API and services that issue, manage, and retrieve validated credential bundles (e.g., verified passports, driver's licenses, validated domains, verified faces) for persons and organizations. In this role you will own the product-engineering lifecycle for the Credential API: definition, delivery, reliability, performance, and evolution. You will partner with identity/verification systems, platform teams, security & compliance, and external partners to deliver a world-class credentialing service at scale. This position is based full-time in our Mountain View, CA office (with in-office presence expected). Key Responsibilities * Define and drive the Strategy and Roadmap for the Credential API and related services: issuance, retrieval, lifecycle management (creation, renewal, revocation) of credential bundles. * Own the architecture, reliability, performance, scalability, security, and operational excellence of the credential services stack. * Lead and grow a team of senior engineers (and likely immediate reports) accountable for the design, implementation, monitoring, and maintenance of the services and APIs. * Partner deeply with Product Management, Identity & Verification teams, Security, Compliance (e.g., NIST 800-63-3, Kantara, etc.), and Partner Engineering to convert business, regulatory, and partner requirements into production systems. * Define data modelling and storage strategy for credential attributes, provenance, relationships (graph + relational + document & attribute store) and ensure robust schema evolution, versioning, and interoperability. * Establish standards and best practices for API versioning, documentation, developer experience, service lifecycle, observability (metrics, logging, tracing), and SLA/SLI definitions. * Design and oversee the integration of external identity/attribute validation vendors, partner systems, and internal verification services (face recognition, domain validation, driver's license/passport proofing) into the credential pipeline. * Manage the operational readiness and health of the Credential API systems: high availability, disaster recovery, performance tuning, incident response, root cause analysis, replay of validation events, etc. * Advocate for and implement emerging identity/credentialing standards (e.g., Verifiable Credentials (VCs), Decentralized Identifiers (DIDs), trust frameworks) to ensure our platform remains forward-looking. * Mentor, coach, and develop engineering leaders and individual engineers within the team, fostering a culture of high-quality code, technical rigor, and measurable impact. * Make hiring decisions, set team goals, track metrics (team, system, business), and continuously improve engineering processes (agile, CI/CD, code reviews, DevOps culture). Required Qualifications * Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field (or equivalent professional experience). * 8+ years of software engineering experience, building and operating large-scale, public-facing APIs and backend services at high scale. * 3+ years managing engineering teams. Preferred Qualifications * Experience in the digital identity, credentialing, or verification space (identity proofing, attribute verification, trust scoring). * Familiarity with credential & identity standards: Verifiable Credentials, Decentralized Identifiers, DID/VC ecosystems, SAML, OIDC. * Strong background in API design (REST and/or GraphQL), backend systems architecture, data stores (relational, NoSQL, graph), and cloud-native services. * Deep understanding of security, authentication/authorization (OAuth2, OIDC, JWT), data privacy, encryption, and compliance frameworks. * Proven ability to translate business and regulatory requirements into scalable technical solutions and lead them to production. * Excellent leadership, communication and collaboration skills: able to influence cross-functional stakeholders and drive alignment. * Experience with API gateway and service mesh technologies (e.g., Kong, Apigee, AWS API Gateway, Istio). * Proven track record with event-driven architectures (Kafka, Kinesis, SNS/SQS) and asynchronous workflows at scale. * Experience with cloud platforms (AWS, GCP, or Azure), container orchestration (Kubernetes, ECS), infrastructure-as-code (Terraform, Helm). * Prior experience in regulated industries (government, financial, healthcare) with adherence to standards like FedRAMP, GDPR, NIST. * Contributions to open-source or technical communities around backend platform engineering, API standards, or identity frameworks. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range $220,000-$264,621 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $220k-264.6k yearly Auto-Apply 40d ago
  • Principal Product Manager - Credentials

    Id.Me 3.9company rating

    Id.Me job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit *********************** Principal Product Manager - Credentials Location: Mountain View, California This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance. Team: Platform - Credentials Reports to: VP of Product, Platform About the Role ID.me is seeking a Principal Product Manager to lead the strategy and execution of our Credentials platform. The Credentials team is responsible for the digitization of foundational identity trust artifacts - legal IDs, professional licenses, healthcare records, financial proofs, and travel documents. This role is pivotal in ensuring that credentials are trustworthy, compliant, and reusable across Wallet, SuperApp, and partner ecosystems. As a Principal PM, you'll work closely with our apps teams to establish a framework for how credentials are represented and governed at ID.me, balancing compliance (e.g., NIST 800-63-4, HIPAA, PCI, TSA/DHS), developer experience, customer requirements, and member usability. You'll partner closely with Platform Graph PMs, Identity/Verification engineering, and Apps domain teams (Healthcare, Finance, Travel, Shopping) to ensure that credentials are consistently modeled, verified, validated, and presented across channels at internet scale. Responsibilities Product Leadership: Define and own the vision and roadmap for Credentials as a first-class Platform resource. Credential Lifecycle: Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery. Trust Chain Integration: Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain. Compliance & Standards: Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO). Cross-Team Collaboration: Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs. Ecosystem & Partnerships: Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability. Analytics & Feedback: Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders. Evangelism: Represent ID.me's credential strategy to partners, customers, and standards bodies. Basic Qualifications 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries. 2 years of experience owning credential or identity-related products at scale. Bachelor's Degree in Computer Science or related technical field Preferred Qualifications Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4). Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines. Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams. Leadership without authority: demonstrated ability to influence platform direction across multiple domains. Key Success Metrics Credential Coverage: #/% of supported credential classes (legal, professional, healthcare, financial, travel). Freshness & Accuracy: Frequency and success rate of credential validation refreshes. Compliance: Zero major audit/compliance failures tied to credential handling. Adoption: Credential usage across Wallet, SuperApp, and partner integrations. Developer & Member Experience: NPS/CSAT for credential APIs and user-facing flows. Why Join ID.me? This is a high-visibility principal PM role at the core of ID.me's platform strategy. You'll define how credentials - from driver's licenses and passports to professional licenses, health records, and financial proofs - are modeled, issued, and consumed at internet scale. You'll work cross-functionally to ensure credentials are compliant, trustworthy, and developer-friendly, shaping how ID.me's platform is adopted across Wallet, SuperApp, and partner ecosystems. Help us build the identity layer of the internet. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$226,000-$270,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $226k-270k yearly 12d ago
  • Staff Software Development Engineer - Credential API

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is seeking a Staff Software Development Engineer - Credential API to design and build the foundation of our credentialing platform - the API that issues, retrieves, and manages validated credential bundles (e.g., verified passport, driver's license, validated domain, verified face) for both people and organizations. As a key individual contributor, you'll architect and implement the services that underpin ID.me's next-generation identity trust layer. You'll work across identity, verification, and platform teams to deliver a secure, scalable, and high-performance API that enables the interoperability and integrity of digital credentials used by millions of users and trusted partners. This position will be based full-time in our Mountain View, CA office. Key Responsibilities Design and implement the Credential API and its core services that issue, fetch, and manage credential attribute bundles for entities such as Person or Organization. Build RESTful and GraphQL endpoints that meet strict standards for reliability, latency, and security, and integrate seamlessly with both internal and external systems. Develop robust data models and storage patterns to represent credential provenance and relationships across relational and graph databases. Implement credential lifecycle flows - including creation, validation, renewal, and revocation - integrated with ID.me's identity verification and attribute validation systems (AVS, face, domain validation, etc.). Ensure the security and privacy of credential data through strong authentication, authorization, encryption, and audit practices. Collaborate closely with Platform, Identity, Security, and Partner Engineering teams to deliver end-to-end features and integrations. Write high-quality, maintainable, and well-tested code, including automated tests and observability instrumentation. Contribute to system design discussions, code reviews, and technical documentation to drive clarity and alignment across teams. Continuously optimize performance, scalability, and reliability for credential services in production environments. Stay current on emerging identity and credentialing standards (e.g., Verifiable Credentials, Decentralized Identifiers, OIDC extensions) and bring new ideas into the product. Required Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience). 8+ years of professional experience developing backend services and APIs in production environments. 8+ years experience in at least one backend language (Python, Go, or Java) and with modern frameworks. Preferred Qualifications Demonstrated expertise in building and operating public-facing REST or GraphQL APIs at scale. Deep experience with relational databases (e.g., PostgreSQL) and NoSQL or graph data stores. Solid understanding of distributed systems concepts, caching, asynchronous processing, and cloud-native patterns. Experience implementing authentication and authorization (OAuth2, OIDC, JWT, or custom schemes). Proven ability to design, document, and evolve APIs used by multiple internal and external consumers. Familiarity with identity and credential verification systems, including data validation, proofing, or trust scoring. Experience with cloud infrastructure (AWS, GCP, or Azure), including containerization and deployment pipelines. Knowledge of event-driven architectures (Kafka, SNS/SQS) and patterns for decoupled service communication. Exposure to digital credential and identity standards (e.g., Verifiable Credentials, Decentralized Identifiers, W3C DID specs). Experience working with API gateway technologies (e.g., Kong, Apigee, AWS API Gateway). Strong debugging and performance optimization skills in complex production systems. Contributions to open-source backend or identity-related projects are a plus. Experience in regulated or high-assurance domains (government, financial, or healthcare systems) is advantageous. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$217,565-$260,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $217.6k-260k yearly Auto-Apply 5d ago
  • Sr. Principal Engineer - Authentication

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview The Sr. Principal Software Development Engineer will play an instrumental role in shaping the authentication experience for over 130 million ID.me customers. The Authentication team owns the end-to-end implementation of signing into an ID.me account across web and mobile surfaces. This team is responsible for account registration, authentication (including MFA) MFA Recovery, Account lockout, and general account security. This team is the front door to ID.me We are looking for a very experienced hands-on technical leader with Authentication domain expertise and a proven ability to drive end-to-end engineering solutions. This position will from our Mountain View, CA or McLean, VA office full-time in the office. Responsibilities Define architecture and technical roadmap for Authentication - owning all aspects of the tech stack and representing the domain in technical collaborations. Lead the implementation of an Authentication Platform of APIs and UI components for scale, security, and reliability. Design and Implement industry-leading authentication solutions for our business customers. Raise the bar for technical excellence, engineering best practices, testing strategies, and distributed system design through pairing, mentoring, architecture / code reviews, technical presentations, and knowledge sharing sessions. Exert significant influence on the overall vision and long-term goals of the company by co-leading roadmap planning with engineering and product leadership. Own end-to-end deliverables through committing quality code and overseeing the work of others, with sound judgment to know what is appropriate. Minimum Qualifications Bachelor's degree in Computer Science or related field of study. 15+ years of SaaS development experience using Java or Ruby or Javascript or Go or C++. 10+ years of experience building Authentication products or services, with first hand knowledge implementing major industry protocols, such as OIDC, SAML, OAuth 2.0. Preferred Qualifications Masters degree and/or PhD in Computer Science or related field of study. At least 5 years of experience with at least one major public cloud: AWS, GCP, Azure. Significant level of ownership of systems and architecture, with proven experience designing and driving technical roadmaps, collaborating with stakeholders to make tradeoff and prioritization decisions. Experience moving an organization forward in best practices around tracking, observability, monitoring, and alerting. Deep understanding of web technologies, frameworks, programming design patterns and paradigms, and APIs. Excellent verbal and written communication skills. Experience with implementing Social Login, 2FA, and/or Passwordless authentication. Experience with threat modeling and security engineering. Experience with building or contributing to a fully automated CI/CD pipeline. Experience working in a startup environment. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$261,000-$350,000 USDMountain View, CA Pay Range$300,000-$405,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $134k-194k yearly est. Auto-Apply 5d ago
  • Principal IT Engineer

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is seeking a highly skilled and experienced Principal IT Engineer to lead the design, automation, integration, and improvement of IT systems across the organization. This role will serve as a senior technical leader and subject matter expert in multiple domains including endpoint engineering, network administration, systems integration and automation. The Principal IT Engineer will play a pivotal role in ensuring the reliability, security, and scalability of ID.me's enterprise IT environment. The ideal candidate is passionate about scalable, secure, and automated solutions in a modern, cloud-native enterprise environment. You will collaborate closely with IT, Security, and Engineering teams to design and implement solutions that enhance system performance, user experience, and operational efficiency at scale. This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance. Role Responsibilities Architect, develop, and maintain endpoint management and configuration systems, including modern device management platforms such as Jamf, Intune, and MaaS360. Manage and support corporate network infrastructure, including switches, firewalls, VPN, and wireless networks, ensuring reliability and security across all office and remote environments. Design and implement systems integrations between SaaS platforms, identity providers (e.g., Okta), and internal applications. Develop compliance and configuration baselines for Windows, mac OS, and network systems, ensuring policy enforcement and alignment with security benchmarks. Collaborate with Security, GRC, and Engineering teams to enforce secure configurations and remediate vulnerabilities across infrastructure and endpoint fleets. Evaluate, recommend, and integrate new technologies to streamline IT operations, improve security posture, and enhance system observability. Serve as an escalation point for complex technical issues spanning endpoints, networks, and system integrations. Maintain technical documentation, runbooks, and architectural diagrams. Drive incident response, root cause analysis, and post-incident reviews for IT infrastructure and endpoint systems. Implement solutions using scripting and programming languages such as Bash, PowerShell, Python, or Go. Serve as a technical lead and mentor to other engineers and administrators within the IT team. Basic Qualifications 10+ years of experience in IT or relevant technical sector roles. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field-or equivalent practical experience. Expert-level proficiency designing and maintaining software deployment and installation frameworks. Experience designing endpoint configuration aligned to security frameworks in production environments. Expertise in designing and implementing secure, identity-aware, access strategies. Proven ability automating complex processes in an enterprise environment. Preferred Qualifications The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of these qualifications. Experience managing and securing remote-first, cloud-native enterprise environments. Hands-on experience utilizing Git-based version control. Proven track record of diagnosing and resolving complex endpoint-related technical issues in large-scale environments. Demonstrated excellence in written and verbal communication with the ability to convey complex technical concepts to technical and non-technical stakeholders. Experience with telemetry/monitoring tools (e.g., Datadog, Splunk, Kandji Insights). Familiarity with Okta or similar identity providers. Expertise in enterprise network infrastructure (switches, firewalls, VPN, wireless). Contributions to internal knowledge bases, documentation systems, or open-source projects. Industry certifications. #LI-JS1 The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$163,000-$195,584 USDMountain View, CA Pay Range$193,970-$232,745 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $194k-232.7k yearly Auto-Apply 5d ago
  • Software Development Manager - Organizations

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Role Overview ID.me is looking for a Software Development Manager - Organizations with experience in managing one or more teams. This person will be responsible for the team powering the ID.me Organization API. This role owns the organization platform that enables customers to manage users, roles, permissions, access, and configurations in a highly regulated, high-trust environment. As a people manager this role is directly responsible for leading the team through its expansion, assessing and hiring potential engineers, and leveling up the engineers on the team through direct mentoring. In addition, they'll work cross functionally with other product and engineering teams to define best practices, processes, and policies that can be scaled out to ensure success as the organization grows. This position is based full-time in our Mountain View, CA office (with in-office presence expected). Responsibilities Manage a team of 6-8 engineers Coach and guide the professional development of your team members by providing regular feedback in 1:1s and performance management through quarterly and yearly reviews Exert significant influence on the overall vision and long-term goals of the team by participating in roadmap planning with engineering and product leadership Collaborate with team members, product managers, other engineering teams, and leadership stakeholders to solve the right problems and build the best solutions for customer needs Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews, architecture document critiques, and leading cross team knowledge sharing forums Act as application owner by reviewing PRs, shipping releases, participating in on call rotations, and leading the charge on incident response Be willing and able to occasionally jump in, debug, and understand code to accelerate the team. Will not own features as a manager, but should be able to contribute strategically when needed Plan and manage engineering resources to achieve predictable roadmap delivery, iterating and managing the sprint schedule and backlog as priorities change and escalations occur Qualifications At least 2 years of experience managing a team of 4+ engineers 6+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++ 6+ years of experience with relational databases such as PostgresSQL MySql, or similar 6+ years of experience operating in any Agile environment (Scrum, Kanban, SAFe, etc.) and leveraging planning tools (Jira, Trello, ProductPlan, etc.) to plan, assign, track, and report on the work of the team Preferred Qualifications Experience making decisions in a data-driven manner, gathering evidence, formulating opinions, and driving consensus on solutions through detailed write-ups and presentations Hands on leader with a bias towards action, proactively addressing problems both technically and organizationally Strong understanding of A|B testing strategies and ability to interpret results Ability to thrive when priorities change and escalations occur, with a track record of exercising sound judgment on when to make short and long term tradeoffs for the good of the engineering team, the codebase, and the business while avoiding costly product and engineering mistakes Passion for software engineering, learning, and continuous improvement through a demonstrated pattern of consistent growth and curiosity Proven track record of building, owning, delivering, and maintaining quality products Experience managing a team that owns a consumer facing application at scale Previous experience working at a growing start-up Deep experience in automated testing methodologies and tools Experience hiring and assessing talent Engineering experience using Ruby on Rails Understanding of technologies such as OpenID Connect (OIDC), SAML, XACML SCIM, OAuth, Federation, etc The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$220,000-$264,621 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $220k-264.6k yearly Auto-Apply 4d ago
  • Senior Product Marketing Manager, Identity Verification & Authentication Experiences

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** Company Overview ID.me is a next-generation digital identity wallet that simplifies how individuals securely verify their identity online. With a single ID.me verification, users can seamlessly sign in across multiple websites without creating new accounts. Over 152 million users trust ID.me for streamlined identity verification and secure access to services at 20 federal agencies, 45 state governments, and 70 healthcare organizations. More than 600 consumer brands use ID.me to verify user segments and build authentic relationships. ID.me's technology meets federal authentication standards set by the Commerce Department and is approved as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative. Committed to "No Identity Left Behind," ID.me ensures secure digital identities for all. ID.me is building the identity layer of the internet - and with it, a category-defining brand. Marketing is at the center of that transformation, connecting ID.me with our members and customers. We build belief in our mission, trust in our products, and momentum for our growth with members and customers alike. Together, we're creating a new category, establishing ID.me as the leading identity solution, and accelerating ID.me's growth to make life safer and easier. Role Overview Location: Mountain View, CA (full-time in-office) ID.me is seeking a Senior Product Marketing Manager, Identity Verification and Authentication Experiences to lead the go-to-market strategy, positioning, and lifecycle marketing for ID.me's core identity products - including our identity workflows, IAL2 verification flow, biometric experiences, face authentication, and next-generation call center authentication solutions. This role is responsible for connecting how ID.me's verification technologies create value for both our enterprise customers and our members, ensuring that every experience reflects trust, accessibility, and security. You'll define how ID.me's identity verification and authentication experiences are positioned in the market, lead go-to-market execution for new capabilities, and partner cross-functionally to ensure our solutions meet both compliance standards and member expectations for ease and confidence. This is a B2B2C role that sits at the intersection of enterprise value and consumer experience - ideal for a marketer who can move seamlessly between enterprise positioning and member empathy, backed by insights that drive adoption and engagement. Responsibilities Strategy & Positioning Define the product marketing strategy for ID.me's identity verification and authentication products, aligning with enterprise customer needs and member expectations. Develop differentiated positioning and messaging that articulate how ID.me combines compliance, security, and user experience to set the standard for digital identity verification. Translate market and member insights into narratives that influence product direction and go-to-market priorities. Go-to-Market Leadership Lead end-to-end go-to-market planning for new verification and authentication features - from face authentication to biometric recovery and call center identity verification. Collaborate with Demand Generation, Growth, and Sales to drive awareness and adoption across both enterprise and member audiences. Develop storytelling frameworks and enablement materials that bring ID.me's identity verification leadership to life - emphasizing trust, ease, and innovation. Ensure all marketing content aligns with compliance and privacy standards while maintaining clear, human-centered communication. Customer, Member & Market Insight Conduct research to understand ICP buying behavior and member experiences - translating findings into actionable recommendations. Synthesize enterprise buyer insights, market trends, and competitive intelligence to identify emerging opportunities in identity proofing and authentication. Represent both the member and the enterprise customer in cross-functional discussions - ensuring ID.me's solutions meet the needs of both with clarity and confidence. Sales & Partner Enablement Create go-to-market and enablement assets (pitch decks, product briefs, demo narratives) to help Sales and Partner teams communicate ID.me's value in secure identity verification. Collaborate with Customer Success to develop adoption and retention strategies for enterprise customers deploying ID.me's verification workflows. Equip go-to-market teams with messaging, case studies, and success stories that demonstrate the impact of trusted identity experiences. Drive Key Performance Indicators, including: Market Adoption: Growth in enterprise sales and deployments. Pipeline Health: Product-attributed opportunities, win rates, and influenced revenue. Sales Enablement Impact: Utilization and effectiveness of enablement materials. Retention & Expansion: Renewals and upsell success within key verticals. Engagement: Member completion rates, satisfaction, and trust scores. Market Awareness: Share of voice and thought leadership in verification and authentication. Qualifications 8-12 years of experience in B2B or SaaS product marketing, preferably in cybersecurity, identity, or enterprise software. Proven success developing go-to-market strategies that bridge enterprise and consumer audiences (B2B2C). Experience positioning products that integrate biometrics, authentication, or identity verification technologies. Excellent written and verbal communication skills, with the ability to translate technical concepts into business value. Data-driven mindset with experience setting and measuring marketing KPIs. Demonstrated ability to influence cross-functional teams and executive stakeholders. Curiosity about how trust, compliance, and authentication technologies create business value. Thrives in a fast-paced, mission-driven, high-growth environment. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$200,000-$243,000 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $200k-243k yearly Auto-Apply 5d ago
  • Senior Engineering Manager - Developer Portal

    Troopswap 3.9company rating

    Troopswap job in Mountain View, CA

    ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** About ID.me ID.me is on a mission to make the internet a more trusted place. We help individuals and organizations verify and manage identity, access, and compliance online. Our Developer Portal is a critical touchpoint for enabling self-service access to ID.me's APIs, onboarding partners, and providing analytics, policy management, and billing capabilities to businesses. Role Overview ID.me is seeking a Senior Engineering Manager to lead the Developer Portal Application Team, a key team in delivering world-class B2B and developer experiences. This team owns the end-to-end experience for developers and business partners integrating with the ID.me platform, spanning partner onboarding, policy and access configuration, developer tooling, and analytics. As the Engineering Manager, you'll be responsible for guiding a talented team of full-stack and UI engineers, partnering with Product, Design, and the Product Platform teams to shape the future of ID.me's integration ecosystem. This role is ideal for a hands-on engineering leader with a strong product mindset, experience managing complex frontend/backend systems, and a passion for building platforms that delight developers and scale integration velocity. This role located in our Mountain View, CA office, 5 days per week. Key Responsibilities Lead and mentor the Developer Portal Application engineering team, fostering a culture of innovation, execution, and collaboration. Own the execution and delivery of product roadmaps for developer onboarding, integration configuration, billing, analytics, and policy management experiences. Partner closely with the Product Platform teams to integrate shared capabilities (e.g., org management, credentialing, access controls) into an intuitive, streamlined user experience. Ensure product experiences are secure, reliable, and compliant, while also flexible enough to support partner diversity. Guide the team through architectural modernization, unifying legacy UIs and services into scalable, componentized applications. Champion accessibility, performance, observability, and long-term sustainability in front-end and full-stack application development. Collaborate cross-functionally with Product, UX, Identity, Compliance, and GTM stakeholders. Required Qualifications 10+ years of software engineering experience 5+ years in an engineering management capacity. 5+ years of shipping production-grade B2B or developer-facing applications. Bachelor's degree in Computer Science or equivalent Preferred Qualifications Experience building or managing external developer portals or B2B onboarding platforms. Experience working with developer-facing products, such as APIs, SDKs, or API gateways. Strong product sense with an ability to balance UX quality, tech debt, and delivery velocity. Experience leading frontend and full-stack teams in high-growth, agile environments. Deep understanding of modern UI architecture and frontend technologies (React, Web Components, SSR strategies, accessibility standards). Familiarity with back-end services, API integration, and data modeling. Excellent communication, organizational, and team leadership skills. Experience operating in regulated environments (e.g., security, compliance, or data privacy requirements). Familiarity with A/B testing, experimentation, and analytics in enterprise or developer tools. Prior experience navigating architecture modernization or UI unification initiatives. Why Join ID.me? At ID.me, we're building a platform that enables secure, trusted identity experiences at scale. The Developer Portal team plays a critical role in enabling our partners to self-serve, integrate, and grow. As the Senior Engineering Manager for this team, you will directly influence how developers and business customers experience our platform. You'll work at the intersection of product, engineering, and platform strategy-helping scale a category-defining identity company. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Mountain View, CA Pay Range$235,000-$283,516 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
    $235k-283.5k yearly Auto-Apply 5d ago

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