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Truck dispatcher skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical truck dispatcher skills. We ranked the top skills for truck dispatchers based on the percentage of resumes they appeared on. For example, 23.2% of truck dispatcher resumes contained truck loads as a skill. Continue reading to find out what skills a truck dispatcher needs to be successful in the workplace.

15 truck dispatcher skills for your resume and career

1. Truck Loads

Here's how truck dispatchers use truck loads:

Worked with reefer and dry loads; LTL and Full truck loads
Use truck loading Windows applications, retrieving and testing certain feed samples

2. Safety Regulations

Here's how truck dispatchers use safety regulations:

Followed DOT regulations, Hazmat federal regulations, complied with safety regulations and hours of services.
Interpreted company policies to workers and enforced safety regulations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how truck dispatchers use customer service:

Develop and promote positive effective customer service relations.
Receive orders via phone and provide a friendly and courteous customer service ensuring a professional and lengthy relationship with customers.

4. Delivery Appointments

A delivery appointment is the fixed timing determining the processing, dispatching, and delivery of an item. The term is most commonly used in the logistics department, giving the buyers an estimated delivery time. The appointments help both the buyer and seller keep track of the package as it goes through the different stages until finally reaching the consumer.

Here's how truck dispatchers use delivery appointments:

Dispatched more than thirty truck drivers daily Managed invoices Scheduled pick-up and delivery appointments with clients
Direct customer contact for the purpose of scheduling delivery appointments and/or expediting equipment.

5. Owner Operators

Here's how truck dispatchers use owner operators:

Negotiated and brokered deals between owner operators and shipping companies.
Contracted carriers and owner operators for the movement of produce, frozen food and dry freight.

6. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how truck dispatchers use gps:

Utilized GPS enhanced technology to locate company owned trucking.
Operated newly installed GPS vehicle monitoring system.

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7. OTR

Here's how truck dispatchers use otr:

Excelled as an OTR refrigerated dispatcher and was key in the the company's adoption of Mcleod software for dispatch functions.
Dispatch *Equipment utilization and maintenance *Safety and compliance CDL-X Driver (17 years Local and OTR) * Safety and Driving Awards

8. Computer System

Here's how truck dispatchers use computer system:

Prepared shipping labels Routed truck deliveries Helped load trucks Developed the Computer System to Manage Workload
Check driver paperwork into computer system.

9. Driver Logs

Here's how truck dispatchers use driver logs:

Process and price field tickets as well as review driver logs for discrepancies.
Checked and maintained accurate driver logs and records related to work activities.

10. Freight Rates

Here's how truck dispatchers use freight rates:

Negotiated best freight rates with vendors to book loads.
Offered quotes on freight rates to allow the customer to make an informed decision on carrier.

11. Service Vehicle

Here's how truck dispatchers use service vehicle:

Schedule and dispatch service vehicles to appropriate locations according to customer requests, specifications or needs.
Schedule and dispatch work crews or service vehicles to appropriate locations according to customer needs using radios/telephones

12. Conveyance

Here's how truck dispatchers use conveyance:

Scheduled and dispatched 168 drivers for conveyance of materials and/or freight rendered outside the place of business.
Moved, loaded, delivered, and unloaded packages to storage bins and conveyance belts.

13. Customer Inquiries

Here's how truck dispatchers use customer inquiries:

Severed as liaison between the technical support representatives and customers; received fielded and communicated customer inquiries.
Update and maintaining accurate status information in customer's material systems, resolve and document customer inquiries by maintaining communications.

14. Book Loads

Here's how truck dispatchers use book loads:

Dispatch truck trivers, book loads, enter information in computer and answer phones
Book loads, dispatch trucks -Pay drivers -Scheduling appointments

15. Equipment Locations

Here's how truck dispatchers use equipment locations:

Monitored personnel and trucking equipment locations in order to coordinate service loads and truck driver's schedules.
Oversee all communications within specifically assigned territories, personnel and/or equipment locations and utilization in order to coordinate service and schedules.

5 Truck Dispatcher resume examples

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What skills help Truck Dispatchers find jobs?

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List of truck dispatcher skills to add to your resume

The most important skills for a truck dispatcher resume and required skills for a truck dispatcher to have include:

Truck Loads
Safety Regulations
Customer Service
Delivery Appointments
Owner Operators
GPS
OTR
Computer System
Driver Logs
Freight Rates
Service Vehicle

Conveyance
Customer Inquiries
Book Loads
Equipment Locations
Log Book
Freight Brokers
Customer Calls
Customer Orders
Two-Way Radio
Two Way Radios
Multi-Line Phone System

Traffic Problems
LTL
Customer Complaints
Production Reports
Office Equipment
Delivery Schedules
Radio Communications
Federal Regulations
Restore Service
Truck Routes
Computer Knowledge

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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