Manager, Client Experience
Minnetonka, MN jobs
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Manager, Client Experience, has overall responsibility for Commercial account management service delivery and operational support. This position is critical in the leadership and management of the Account Managers and Account Executives, providing the business and service processes for clients and brokers. This role focuses on retention and membership growth through supporting new business sales and renewal of existing business. Performs other duties as assigned.
Key Accountabilities
People Management and Team Development
Provides day-to-day management of Account Managers and Account Executives including performance management, individual development, career growth, and succession management. Includes daily leadership of staff, goal setting, coaching and development, and annual performance reviews
Provides routine assessments and coaching related to performance and regular feedback around team effectiveness, retention of business and service expectations. Facilitates annual employer satisfaction survey and ensures results are consistently favorable; applies market feedback to customized individual and team training needs
Accountable for building the team through employee selection, performance management and training. Directs the successful deployment of organizational plans with clients and brokers
Coordinates all aspects of training including partnering with operations, product, and shared services teams to ensure the staff is up to date on Medica products, processes and tools
Process Improvement and Organizational Support
Leads and participates in cross functional work groups to implement organizational initiatives impacting commercial business
Identifies and provides prioritization of both Client Support and Medica wide process improvement activities including implementation of compliance initiatives and directives
Leads in resolution of escalated client issues
Partners with Sales and Operations to address exceptions and customized requests to determine viability, effort, risks, costs and impact. Coordinates with product administration, sales operations, and account teams to achieve retention objectives
Provides market (employer and broker) input to product management for new product development, including benefit enhancements, service area expansion, network development, and communication materials
Significant Collaborator with External Stakeholders and Internal Leaders
Establishes and maintains relationships with key broker partners and clients
Represents Medica externally by attending broker and client activities including business events, conferences, training sessions, and other events
Partners and builds relationships with other internal and operational departments to coordinate efforts and enhance synergies to improve the customer experience
Required Qualifications
Bachelor's degree or equivalent combination of education and experience required
5+ years applicable work experience required
Skills and Abilities
Business expertise and working knowledge of Medica's internal and external sales, operational structure and processes
Experience with Association Health Plans (AHPs) and Professional Employer Organizations (PEOs) strongly preferred
Demonstrated leadership experience required
Ability to build, lead and develop people and teams
Strong operational mind-set - able to manage details, projects and process well
Strong interpersonal skills (listening, mentoring, motivating)
Proven process improvement and problem-solving capabilities
Results focused
Industry knowledge
Strong decision-making ability
Effective collaborator
Demonstrated successful track record of managing a team handling large commercial/employer clients
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
The full salary grade for this position is $92,200-$158,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $92,200 - $138,285. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.⯠In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Manager, International Operations
Minneapolis, MN jobs
Company Details We're a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider, offering property, casualty, professional and cyber insurance coverage for technology firms and businesses with technology exposure.
Responsibilities
Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence, support process improvements, and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners.
* Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback.
* Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met.
* Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed.
* Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection.
* Support process improvement initiatives and collaboration with other departments on workflow enhancements.
* Deliver and coordinate training for team members; foster professional development.
* Serve as the primary escalation point for compliance, operational or billing issues.
* Facilitate effective communication within the team and with partner carriers/affiliates.
* Track and report on team performance metrics; participate in quality audits and reviews.
* Oversee the team's book of business, ensuring compliance, and Accuracy and SLA's are met
* Educate team members on country-specific insurance rules and compliance requirements
May perform other functions as assigned
For highly qualified candidates, we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis, MN.
Qualifications
* 5+ years of experience in multinational insurance programs
* 3+ years prior supervisory experience
* Strong understanding of compliance, SOPs, and operational workflows in global insurance.
* Experience delivering training and coaching team members.
* Excellent client service and relationship management skills.
* Effective communicator with strong organizational and problem-solving abilities.
* Ability to work collaboratively in a cross-functional, multicultural environment
Education
* High school diploma or equivalent
Additional Company Details
The Company is an equal employment opportunity employer. We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $150k - $225k • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Additional Requirements
Travel: Limited travel
Sponsorship Details
Sponsorship not Offered for this Role Responsibilities Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence, support process improvements, and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners. - Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback. - Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met. - Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed. - Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection. - Support process improvement initiatives and collaboration with other departments on workflow enhancements. - Deliver and coordinate training for team members; foster professional development. - Serve as the primary escalation point for compliance, operational or billing issues. - Facilitate effective communication within the team and with partner carriers/affiliates. - Track and report on team performance metrics; participate in quality audits and reviews. - Oversee the team's book of business, ensuring compliance, and Accuracy and SLA's are met - Educate team members on country-specific insurance rules and compliance requirements May perform other functions as assigned For highly qualified candidates, we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis, MN.
Auto-ApplyLead Management Specialist, Operational Risk Management (Finance/Financial Assets) - Hybrid
Cedar Rapids, IA jobs
Job Family
Operational Risk
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Who We Are
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them.
We're
What We Do
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Summary
Provide subject matter expertise in Finance/Financial Assets on the day-to-day execution of the Transamerica Operational Risk
Management program to ensure appropriate risk considerations are in place and practiced across the company including the
identification, assessment, monitoring, and reporting of key risks across the company business and technology landscape. Develop
and maintain relationships with business and technology management across three lines of defense.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.
Responsibilities:
Deep subject-matter expertise in risks, controls, and in-depth understanding of the Finance/Financial Assets business.
Partner with business management to lead the execution of risk assessments across business groups.
Challenge current process design, identify areas for improvement, and recommend changes to supporting policies, procedures and control execution to increase efficiency and quality.
Lead risk issue management activities, including risk identification, root cause analysis, action plan status monitoring, and reporting of outcomes to management.
Collaborate and challenge process owners during the development of action plans to assess adequacy of actions taken by management.
Lead the execution of Risk & Control Self Assessments (RCSA) via review and challenge of inherent/residual risk scoring, risk mitigation, review control design and execution.
Collaborate with peers in the Risk Management function, and various partners and stakeholders throughout the organization (e.g. line and functional management, compliance, IT, Internal Audit).
Lead the execution of risk assessment activities across various organizational functions, programs, projects, processes, etc.
Navigate company Governance Risk & Compliance (GRC) tool to record, update and report on various risk issues, risk events, action plans, etc.
Qualifications:
Bachelor's degree in accounting, finance, or relevant field
Eight years of experience working in operational risk management or internal controls related environment
Progressive experience in operational risk management, internal controls, audit, risk management, or equivalent field
Deep understanding of operational functions, preferably in the financial services industry
In-depth knowledge and hands on experience with risk management principles and techniques including development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and development of related metrics
Strong risk and control background including knowledge of SOX framework
Ability to present and interact with various levels of management
Ability to build relationships with people at all levels
Excellent oral/written communication skills
Preferred Qualifications:
Strong knowledge and/or experience in the insurance or financial services industry
CPA
CIA
CISA
Working Conditions:
Hybrid office environment: 3 days/week in one of our core offices: Baltimore, MD/Cedar Rapids, IA/Denver, CO/Philadelphia, PA
Occasional travel
Compensation:
The Salary for this position generally ranges between $104,000 - $110,000 annually.
Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including
qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.
#LI-BD1
This is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica's Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
* As of December 31, 2023
Auto-ApplyClient Service Team Lead, PC
Minneapolis, MN jobs
We are looking to add a Team Lead role on the PC Client Service Team in Minneapolis, MN. This is a great opportunity for someone looking to develop and grow their career in a leadership pathway. Team Lead responsibilities can apply to an AVP, PC; Sr. Client Service Consultant, PC; or Client Service Consultant, PC.
Following are the primary Team Lead responsibilities:
Lead and motivate team by:
Ensuring right talent is in the right role for the success of the organization, which may include hiring and terminating employees.
Coaching and counseling team members on areas such as workflow, process and procedure, customer service and client consulting.
Preparing and conducting performance feedback that defines future goals and objectives and holds employees accountable.
Fostering a high-performance culture by supporting career development and advancement for team members.
Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets.
Participate in compensation decisions for team members, as applicable.
Facilitate regularly scheduled meetings to foster teamwork.
Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally.
Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures.
Provide back-up assistance for team members, as necessary.
Qualifications:
Education: High school diploma; college degree preferred.
Licensing: Active state specific Property Casualty Insurance agent's license required or the ability to acquire license within three months of hire.
Experience: Minimum 5+ years customer service, underwriting, or risk management experience in the insurance industry.
Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.
Here's a little bit about us:
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey!
Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
Auto-ApplyClaims Manager- TPA
West Des Moines, IA jobs
BITCO Corporation, a leading provider of specialized insurance solutions is seeking a Claims Manager (TPA) for our corporate office located in Davenport IA. With a strong national presence and 11 branch offices in 10 states, BITCO delivers tailored insurance services to specialized industries including construction, forest products and oil & gas.
This position is eligible for a hybrid or remote work arrangement with required business travel to BITCO office locations and customer offices.
Position Summary :
As a Claims Manager, you will oversee the day-to-day operations of a claims team handling Legacy Claims and working with Third Party Administrators (TPAs). This role includes managing workflow distribution, providing training and guidance to team members, and ensuring all claims are processed accurately, efficiently, and within established timelines.
As a working manager, your main responsibility will be managing a claims team. However, you will also be responsible for handling a modest pending of complex claims directly, with a focus on timely resolution and the prioritization of high-impact cases. You will ensure appropriate workload balance across the team while maintaining a high standard of service delivery.
The ideal candidate will bring strong technical expertise, utilizing claims management systems and analytical tools to streamline processes, monitor key performance indicators, and identify areas for operational improvement. Your leadership will be critical in supporting team performance, ensuring compliance with company policies, and driving continuous improvement in claims handling.
Primary Responsibilities:
Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
Maintains current company and department processes and procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
Prepare and review key reports, including Reinsurance summaries, large reserve changes, and Claims Committee materials, while actively participating in roundtable discussions.
Perform other duties as assigned
Qualifications:
The qualified candidate will have experience with the following:
15 or more years of claims experience in the following areas:
Commercial General Liability, Commercial Auto, and Construction Defect in multiple jurisdictions, with a strong emphasis in the West
Complex Coverage - proficient in managing and analyzing complex coverage claims and providing clear and accurate direction to claims staff accordingly
Claims Administration - analysis of losses, reports, reserves, compliance, laws, and procedures within the handling territory, providing clear and accurate direction to claims staff to meet best practices and company guidelines across multiple jurisdictions
Claims Settlement - provide clear and accurate direction to claims staff in the analysis and resolution of claims within the assigned claims territory. Ensure timely and accurate preparation of coverage communications, releases, and proof of loss statements
5 or more years' experience managing a claims team
Chartered Property Casualty Insurance (CPCU), Associates in Claims (AIC), and/or similar professional designation highly regarded
Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service to BITCO customers, including but not limited to its agents and policyholders
Strong verbal and written communication skills, both internally within the team and externally
Proven ability to stay organized and meet deadlines
Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
Work Environment & Physical Requirements:
Must be legally authorized to work in the United States
Office environment; this position is eligible for a hybrid or remote work schedule, as directed by manager
Frequently sit at a desk or other work station for extended periods of time
Occasionally lift and carry equipment and/or materials weighing up to 15 pounds
Routinely bend, kneel, reach, see, be mobile and walk around
Must be able to attend and perform job duties effectively both in-person and virtually, as required by manager
Travel - some overnight travel required
Benefits:
Competitive salary and benefits
Paid time off and 12 paid holidays a year
Health, dental, and vision insurance
Company paid life insurance - 2x annual earnings
Old Republic 401(k) Savings and Profit Sharing Plan
Education and training opportunities
Insurance designations encouraged with financial assistance available
Daily two-hour flexible start and end time for 7.5-hour workday
Employee Fitness Program
Personal Lines Team Lead
West Des Moines, IA jobs
PL Team Leader
Seeking a dedicated and experienced PL Team Leader to join a team. This role is pivotal in managing and leading a team of professionals to ensure exceptional service and sales performance. The ideal candidate will have a strong background in account management, leadership, and a passion for driving team success. This is a unique opportunity to make a significant impact within a dynamic and supportive environment.
Compensation Package
Base Salary: $65,000 per year
Responsibilities
Lead and manage a team of 10 professionals, overseeing both sales and service functions.
Handle hiring, training, and performance management, including hiring and termination decisions.
Drive team performance to meet and exceed sales and service goals.
Provide guidance and support to team members, fostering a collaborative and productive work environment.
Manage inbound sales processes, ensuring a high level of customer satisfaction.
Oversee account management activities, including cross-selling opportunities.
Utilize Epic software to manage workflows and maintain accurate records.
Qualifications/Requirements
3-5 years of experience in account management, sales, or a related field.
Demonstrated leadership abilities, with experience managing or mentoring team members.
Strong customer service skills and a proven ability to drive sales performance.
Familiarity with inbound sales processes, preferably in a call center or similar environment.
Proficiency in Epic software or similar platforms is preferred.
Excellent communication and organizational skills.
Ability to work remotely within Iowa.
#LI-DD3
Agency Operations Manager
Blaine, MN jobs
Job Description
At Farmers Insurance, we are seeking a dynamic and proactive Agency Development Manager to join our team in Blaine, MN, where in-office collaboration is the key to innovation. As a cornerstone of our community-focused agency, you will play a crucial role in empowering our sales team and driving strategic growth. Here, every day brings new opportunities for advancement and impact, as your expertise will directly contribute to the professional development of our sales agents.
We believe in fostering a positive, inviting atmosphere where motivated individuals can thrive. This role is perfect for a natural leader who has a passion for nurturing talent and cultivating lasting relationships with both colleagues and clients. If you're ready to bring your enthusiasm and sales acumen to a leading position within our reputable company, we encourage you to apply and become a part of our dedicated team.
Requirements
Team Leadership: Lead and inspire a team of insurance sales agents to achieve targeted goals.
Strategic Planning: Develop and implement strategies to develop new business and grow existing client portfolios.
Performance Monitoring: Assess team performance and provide continuous feedback to improve overall productivity.
Client Engagement: Cultivate and maintain strong relationships with key clients and stakeholders.
Market Analysis: Analyze market trends to identify opportunities for business expansion.
Training and Development: Conduct regular training sessions to ensure the team remains knowledgeable about the latest trends in insurance sales.
Benefits
Experience: At least 3-5 years of experience in insurance sales or a similar field, with a strong track record of success.
Licensing: Must hold or be able to obtain an active Minnesota property and casualty insurance license.
Communication Skills: Excellent verbal and written communication skills are necessary for effective client and team interactions.
Leadership: Demonstrated leadership skills with the ability to motivate and develop a successful sales team.
Analytical Skills: Strong analytical skills for making informed decisions and devising sales strategies.
Customer-Focused: A dedication to providing exemplary customer service and understanding client needs.
Organizational Skills: Exceptional organizational abilities to manage multiple priorities effectively.
Local Knowledge: Familiarity with the market and community of Blaine, Minnesota, is advantageous.
UW Support Manager
Cedar Rapids, IA jobs
UFG is currently hiring for an Underwriting Support Manager to lead a team of supervisor(s) and support staff within the Underwriting Support Department. Key responsibilities include directing and assisting staff in meeting production goals, hiring, and developing new team members and defining and executing business plans, including the development of high-level plans, key deliverables, milestones and Key Performance Indicators (KPIs) to ensure successful implementation of the UFG Plan and other strategic initiatives affecting the Underwriting Support organization. The Underwriting Support manager will identify solutions to meet customer needs, contribute to company initiatives, and operate within a budget. Collaboration with team members to develop, implement, and maintain plans including scheduling, costs, quality, expected impacts, stakeholder satisfaction and change management is expected. A key responsibility for this position will be finding innovative ways to improve our business processes, maximize efficiency, and manage resources effectively to drive business growth.
Essential Duties and Responsibilities:
* Identify opportunities for process improvements and propose strategies to enhance operational efficiency. This includes finding more efficient ways to perform existing tasks and processes.
* Manage resources effectively to ensure optimal utilization. This includes human resources, financial resources, and technological resources.
* Align resource allocation and process improvements with business objectives to create the biggest business benefit. This includes cost savings, revenue generation, and strategic alignment.
* Develop and monitor performance metrics to assess the effectiveness of efficiency improvement initiatives and resource optimization strategies.
* Collaborate with various teams across the organization to implement efficiency improvements and resource optimization strategies.
* Work with project teams to establish action plans and timelines and provide direction as needed.
* Proactively initiate and drive solutions for the Underwriting Support department.
* Partner with business leaders and stakeholders to identify areas of dependency, risk, and opportunity.
* Prepare and present relevant content and materials in meetings as needed.
* Ensure all programs, best practices and activities align with the defined strategic plan initiatives' goals and objectives.
* Analyze capacity of resources and support leadership team in workforce planning.
* Provide leadership and guidance to UW Support department leadership team, corporate underwriting, risk control, claims, and strategic planning meetings.
* Assist with development of employees and department as needed.
* Provide guidance to UW Support Supervisors to hire, develop and retain UW Support Professionals/team members.
* Aid team members in achieving their professional potential and career aspirations through leadership, active coaching and mentoring, and recommended technical training.
* Partner with team members to set goals and expectations aligned with business outcomes.
* Evaluate team members' performance in context of KPI's, career pathing, identifying performance gaps and development opportunities to achieve desired goals and position objectives.
* Resolve conflict effectively and recommend personnel actions when needed in partnership with HR and maintain appropriate documentation with regards to team members' performance.
Job Specifications:
Education:
* Bachelor's degree in a relevant field required.
Certifications/Designations:
* Active participation in insurance education programs
* Certificate of General Insurance (AINS) and Supervisory Management (SM) designations required
* Continue to pursue other applicable industry designations to include AU, ARM, CIC, AIC
Experience:
* 5+ years of insurance experience.
* 2+ years of experience in an underwriting support role.
* 2+ years of leadership experience desired.
* Tableau, Excel, Project Management software/tools knowledge helpful
* Experience in bringing large projects to successful completion, including experience at every level of the project
Working Conditions:
* Typical office environment with standard office equipment operation, including phone work, video conference and collaborative tools, typing, scanning, copying, emails, etc. Outlook and MS Teams
* Extended periods of computer work (6+ hours daily) and work with various office technology.
* Ability to focus for extended periods.
* Extended hours (beyond regular business hours), when needed to meet deadlines or demands.
* Occasional travel, as needed.
Pay Transparency Statement:
UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $85,992 - $113,413 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.
In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:
* Annual incentive compensation
* Medical, dental, vision & life insurance
* Accident, critical Illness & short-term disability insurance
* Retirement plans with employer contributions
* Generous time-off program
* Programs designed to support the employee well-being and financial security.
This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.
Architectural Metals Operations Manager
Des Moines, IA jobs
Flynn Group of Companies will be based in Phoenix AZ We are seeking an experienced and detail-oriented Architectural Metals Manager in Phoenix, AZ to oversee the construction and fabrication of diverse commercial projects, ranging from $250k to $10 million. The ideal candidate will combine deep expertise in architectural metalwork with strong leadership, financial acumen, and customer service skills. This role involves managing project budgets, overseeing financial forecasting and reporting, and developing strong client relationships to ensure project profitability and customer satisfaction. The Architectural Metals Manager will also be responsible for mentoring and motivating a high-performing team.
Relocation to the Phoenix, AZ area is required and assistance relocating will be provided.
Flynn's strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been almost 50 years of success, and the next 50 looking even brighter. Flynn is North America's leading Building Envelope Commercial contractor.
THE FLYNN WAY
"The Flynn Way" is the way we do things at Flynn. It is a collection of behaviors and actions that are influenced by our values and beliefs. Safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn's culture. Check out our company page at flynncompanies.com
What we offer:
* Salary is DOE, competitive, plus bonus
* Medical, Dental, and Vision Insurance
* Short-Term and Long-Term Disability Insurance
* Life and Disability Insurance
* Paid time off and paid holidays
* Vehicle allowance or company truck
* Flynn University: Education Leadership Development
* 401k with company match
* Gym Membership (specific gyms)
* Fun, collaborative work environment
* Potential scholarships for employee dependents
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning, 40+ years of success is having the right people on our team.
#LI-LC1
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate's potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Government Relations Manager
Minnetonka, MN jobs
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Government Relations Consultant plays an important role supporting Medica's Sr. Director of Government Relation's and Medica's advocacy and policy priorities. Residing within the law department, the lobbyist position is responsible for researching, analyzing, and helping develop Medica's public policy and lobbying strategies. related to legislative issues impacting healthcare and Medica's interests. The role follows a structured approach to work and although operating under the supervision of the Sr. Director of Government Relations, requires a self-starter capable of taking initiative on emerging issues contributing to the organization's business goals. Performs other duties as assigned.
Key Accountabilities
Research and analyze legislative issues affecting healthcare and company interests
Assist in the development of company policy and advocacy strategies
Represent the employer at trade association committee meetings to advocate for organizational interests
Attend legislative hearings in person across Minnesota and provide written summaries of deliberations as needed.
Monitor and track legislation impacting the employer across our service area; provide timely updates through written reports and verbal briefings
Engage with lawmakers, policymakers, and regulatory officials on behalf of the employer, as needed
Draft a variety of written materials, including testimony, letters, position papers, and legislative updates
Required Qualifications
Bachelor's degree or equivalent experience in related field
3 or more years of work experience beyond degree
Preferred Qualifications
Bachelor's degree in Political science, public policy preferred
2 or more years of experience in government affairs, public policy, legislative advocacy, or a related field
Health insurance policy background and/or experience is a plus
A genuine interest in learning more about health insurance policy, Medicaid policy and the legislative process.
Familiarity with healthcare policy and regulatory environments
Track record of applying professional principles to contribute to work practices in the area of specialty
Organize and manage own work to meet job goals and objectives
Skills and Abilities
Working knowledge of the legislative process in Minnesota.
Willingness to learn about the legislative process of other states including Wisconsin, Nebraska, Missouri, North Dakota and others as needed
Strong organizational skills and ability to manage tasks independently
Effective written and verbal communication skills
Ability to operate standard office equipment including keyboard and phone
Capacity to work in a professional office environment and move freely within it
Ability to work independently with limited supervision
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
The full salary grade for this position is $77,100 - $132,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $77,100 - $115,710. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.⯠In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Assistant Team Leader
Ames, IA jobs
Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The purpose of the ATL position is to provide services and supports in community residential settings to persons with intellectual disabilities and brain injuries. This position is a professional position which provides assistance and support to Team Leader through a combination of direct support services to members, assisting with oversight of Direct Support Professional (DSP) and completion of administrative tasks. All personnel are expected to promote a safe and welcoming environment that inspires hope and supports members with their individual goals and aspirations.
QUALIFICATIONS AND SKILLS
Education: High School Diploma or Equivalency/HiSet/GED
Experience: Human Service Experience is strongly preferred.
Driving: This position requires possession of valid Driver's License, legal driving privileges and
ability in the State of Iowa and qualification with Mainstream Living's underwriter as an insurable driver.
Computer: Basic data entry skills required. Familiarity with WORD, Google Docs, Excel is preferred.
Post hire: Must demonstrate competencies to complete internal training, including training to
pass medication.
General: All employees must work diligently to incorporate the spirit and intent of the agency mission,
vision and values. This includes respectful communication to all others at all times. Employees must
be able to establish a rapport and develop positive relationships with others while conducting self in
line with the Agency Code of Ethics. Employees must also demonstrate consistent professional
Conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.
The Assistant Team Leader position requires good attention to detail and superior organizational skills. Excellent communication and interpersonal skills are required, with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to diversity. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form.
The Assistant Team Leader is a leadership position. This individual must be a stable, mature, professional person capable of working in stressful situations. Must possess good judgment in crisis situations and demonstrate the same. The Assistant Team Leader must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems. This person must be able to objectively examine situations and determine appropriate courses of action.
The Assistant Team Leader must both serve as a role model for members and DSP staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of the member.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is considered an essential health care worker position and in the event of an emergency may be required to work one-on-one with members to ensure their safety.
General Administrative Duties:
* Participate in interviewing, welcoming, onboarding and initial training of new employees as assigned. Assist in ongoing training relevant to program or member-specific needs.
* Primary responsibility for completion of staff work schedule, ensuring that all shifts are covered.
* Proactively train fill-in or PRN staff so that a back up list can be developed.
* Work with the existing staff team to brainstorm coverage, shift switches or tweaking shift hours to help with absence coverage and reduce overtime.
* Communicate difficulties with schedule and/or shift coverage to the supervisor for assistance, with as much notice as possible.
* Communicate information regarding status changes, transfer requests, terminations, or leaves to TL and appropriate personnel. Complete and submit Personnel Action forms.
* Work collaboratively with Human Resources and Team Leader to address open hours.
* Approve DSP timecards, monitoring for accuracy, overtime reduction and as outlined by policy. Communicate with peers to confirm accuracy of time worked by DSP at sites on other caseloads.
* Monitor DSP performance when on site. Provide feedback when necessary and communicate observations and issues to Team Leader.
* Employ systems to monitor member personal budgets and expenses as outlined by policy; complete banking reconciliation and provide receipts as required. Monitor onsite money count systems for accuracy and completion.
* Check medication areas and follow up on any medication errors, organizational issues, outdated medication, drug destruction, etc.
* Code, approve and submit employee expense reimbursements and agency vehicle mileage.
* Monitor sites for safety and maintenance needs. Receive and complete maintenance requests and monitor and communicate delays or issues.
* Complete site visits as assigned.
* Ensure routine checks, emergency drills, lift reviews etc. are completed and submitted.
* Monitor vehicle cleanliness, supplies and incidents. Schedule 6 mos and nonroutine maintenance checks.
* Assist with oversight of DSP staff and assume primary responsibility for the Team Leader caseload in the absence of the Team Leader.
* Complete member paperwork in a thorough and timely fashion including but not limited to Section 8, camps, food stamps, activities, etc.
* Provide backup assistance if TL is absent.
* Other duties as assigned.
Member and Direct Service Related:
Maintain weekly balance of direct care shifts as instructed by supervisor. Direct care assignments may fluctuate depending on open shifts and need, but to the degree possible the ATL direct hours should be on their own caseload. When completing direct care duties, ATL will complete duties as outlined on the DSP providing exemplary services and acting as a role model to DSP workers by:
* Monitoring safety and cleanliness of member living environments; communicating needs or concerns to TL or Maintenance.
* Monitoring the medical, medication and nutritional needs of members and reporting suggestions or concerns to TL
* Assist in the implementation and monitoring of members' service plan into daily routine by providing direct support, supervision and encouragement according to their established supports and individualized goals.
* Assist in assessing member skills/needs and interests. Communicate observations and suggestions to TL, and the members' interdisciplinary team as needed.
* Assist in the development, implementation and documentation of member specific training activities as assigned.
* Communicate effectively and professionally with guardians, stakeholders and others.
* Assist in the implementation and monitoring of member behavioral support plans.
* Assist with member education, forums and meetings.
Adherence to Policies and Procedures:
All employees will adhere to agency policies and procedures including but not limited to:
* Personnel Policies and Policy manuals.
* Attend and work shifts as scheduled. Adhere to agency Attendance Policies for time off, on-call and attendance to training/staff meetings.
* Follow medication and medical policy and procedures to include: administration, record keeping, identification of medication, purpose, therapeutic intent and adverse reactions, and self-administration of medication.
* Follow documentation procedures to include accurate, honest and timely completion.
* Follow health and safety practices per agency policies including participation in emergency procedures, drills, proper infection control, accident/injury prevention, etc.
* Follow vehicle policies for safe operation of agency vehicles and safe transport of members/others if in driving position.
* Keep supervisor informed of critical and non-routine events. Communication is constructive, effective, and timely.
WORK ENVIRONMENT
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made upon request to enable employees with a disability to perform the essential functions.
Physical Demands: While performing this job, employees must be able to meet the physical demands required to complete essential functions of this position and meet member needs in their home environment. Employees will be required to lift 15-25 pounds on a frequent basis. Depending on member needs and in some work locations, employees may be required to assist with ambulation, lifting and transferring of members, generally with the use of adaptive equipment such as gait belts, walkers, wheelchairs, mechanical lifts, etc. Thus, there may be times the employee must lift up to 50lbs and rarely up to 100lbs if working in sites with members requiring ambulation assistance.
OSHA CLASSIFICATION
This position is considered a Classification I in regard to jobs in which required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Additionally, there is possible exposure to cleaning chemicals. Use of appropriate measures is required for every health care provider.
We are pleased to provide eligible employees with fantastic benefits which include:
* Health, vision, and dental insurance
* 403(b) retirement plan with match
* Paid time off including vacation, holidays and sick time
* Regular wage increase evaluation
* Training and development opportunities
* Education grants
* Life insurance, cancer coverage, and flexible spending accounts
* Opportunities for bonuses/incentives and internal recognition programs
Full job description provided at time of interview.
EOE
Claims Manager
Urbandale, IA jobs
Company Details Rated Best Places to Work 2020, 2022 and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.
As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company and carry Standard & Poor's Financial Rating of A+ (Strong).
This role will be based in one of our two offices where we offer a hybrid work schedule with four days in the office; and one day remote where it makes sense to do so. This position is not a remote opportunity.
* Urbandale, IA
* Lincoln, NE
The Company is an equal employment opportunity employer. #LI-LD1 #LI-Hybrid
Responsibilities
As a Claims Manager, you will oversee a team of claims professionals, ensuring timely, fair, and compliant resolution of claims. You will play a key role in managing loss costs and loss adjustment expenses, directly supporting our profitability and operational efficiency goals.
What you can expect:
* Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent.
* Internal mobility opportunities.
* Visibility to senior leaders and partnership with cross functional teams.
* Opportunity to impact change.
* Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.
We'll count on you to:
* Train, mentor, and supervise claims unit staff to ensure customer service, file quality and staff productivity objectives are met through adherence to the Claims Best Practices, Guidelines, and Standards. Mentor staff by providing timely and specific feedback to staff.
* Monitor claim files to evaluate the quality of investigation; coverage analysis; identification of liability/compensability and damages; documentation and reporting; accurate and timely reserving; and goal-oriented action planning. Monitor claim file data quality for accuracy. Provide technical advice and identify coaching opportunities to enhance file quality and individual job performance.
* Manage loss costs and loss adjustment expenses to support the company business plan objectives related to profitability and expense management. Monitor and drive efficient and cost-effective utilization of outside vendors.
* Examine files for timely and accurate assessment of damages. Provide technical advice and direction to staff. Partner with other company departments, including Underwriting, Risk Services, Finance, and Actuary, to provide claim-specific reports and other information as appropriate.
* Perform Quality Audits in compliance with company guidelines to measure quality of file handling. Create and implement effective coaching/training action plans based on results.
* Contribute to CWG's success by establishing individual staff performance and development goals, measuring results, rewarding achievement, or taking corrective action as needed. Partner with claims unit staff individually to provide direction, support, and monitor career development plans. Identify, develop and implement unit training and department-wide training as appropriate.
* Participate in Claims-related projects. Provide input to Claims leadership regarding trends and changes in the legal environment and State/jurisdictions.
* Partner with other company departments including Underwriting, Risk Services, Legal, Finance, and Actuary to provide input regarding trends and changes in Claims environment and to provide training and Claims perspective as appropriate.
* Perform other related duties as assigned by management.
Supervisory Responsibilities:
* Directly supervises five to eight casualty claim adjusters.
* Responsible for the overall direction, coordination, and evaluation of the casualty claims team.
* Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
What you need to have:
* 5+ years related claims experience and/or training, or equivalent combination of education and experience. A bachelor's degree is preferred but not required.
* Completion of or working toward AIC, AIM, CPCU, SCLA or similar designation preferred.
* Ability to travel on an occasional basis; occasionally receive communications after business hours from claims staff reporting large loss activity; organize, prioritize, and manage multiple tasks in a fast-paced environment; quickly and professionally respond to customer inquiries; effectively manage a project and/or lead a team; lead people and get results through others (on-site and remote staff); communicate effectively with all levels of the organization; and attract, coach and develop talent.
* Possess strong customer orientation, problem analysis and problem resolution skills, and interpersonal and communication skills, including presentation skills.
* Regularly and consistently demonstrates a commitment to company values and guiding principles.
* Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
* Valid driver's license for travel.
What makes you stand out:
* Bachelor's degree in Business Management or Administration.
* Previous leadership experience.
* Complex claims handling experience, including areas such as Construction Defect, Directors & Officers Liability, Toxic Tort, Employers Liabilty, Public Officials Liability and high severity losses.
* Completion of any of the following; AIC, CPCU, SCLA or similar designation.
Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role Responsibilities As a Claims Manager, you will oversee a team of claims professionals, ensuring timely, fair, and compliant resolution of claims. You will play a key role in managing loss costs and loss adjustment expenses, directly supporting our profitability and operational efficiency goals. What you can expect: - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent. - Internal mobility opportunities. - Visibility to senior leaders and partnership with cross functional teams. - Opportunity to impact change. - Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education. We'll count on you to: - Train, mentor, and supervise claims unit staff to ensure customer service, file quality and staff productivity objectives are met through adherence to the Claims Best Practices, Guidelines, and Standards. Mentor staff by providing timely and specific feedback to staff. - Monitor claim files to evaluate the quality of investigation; coverage analysis; identification of liability/compensability and damages; documentation and reporting; accurate and timely reserving; and goal-oriented action planning. Monitor claim file data quality for accuracy. Provide technical advice and identify coaching opportunities to enhance file quality and individual job performance. - Manage loss costs and loss adjustment expenses to support the company business plan objectives related to profitability and expense management. Monitor and drive efficient and cost-effective utilization of outside vendors. - Examine files for timely and accurate assessment of damages. Provide technical advice and direction to staff. Partner with other company departments, including Underwriting, Risk Services, Finance, and Actuary, to provide claim-specific reports and other information as appropriate. - Perform Quality Audits in compliance with company guidelines to measure quality of file handling. Create and implement effective coaching/training action plans based on results. - Contribute to CWG's success by establishing individual staff performance and development goals, measuring results, rewarding achievement, or taking corrective action as needed. Partner with claims unit staff individually to provide direction, support, and monitor career development plans. Identify, develop and implement unit training and department-wide training as appropriate. - Participate in Claims-related projects. Provide input to Claims leadership regarding trends and changes in the legal environment and State/jurisdictions. - Partner with other company departments including Underwriting, Risk Services, Legal, Finance, and Actuary to provide input regarding trends and changes in Claims environment and to provide training and Claims perspective as appropriate. - Perform other related duties as assigned by management. Supervisory Responsibilities: - Directly supervises five to eight casualty claim adjusters. - Responsible for the overall direction, coordination, and evaluation of the casualty claims team. - Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Auto-ApplyManager, Pharmacy Operations
Minnetonka, MN jobs
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Manager of Pharmacy Operations is responsible for the overall direction and management of pharmacy operations for Medica. This position develops solutions to streamline processes, reduce administrative costs and improve operational procedures; and directs the implementation of strategies to enhance the member experience and improve effectiveness. Performs other duties as assigned.
Key Accountabilities
Process Improvement
Oversees accurate administration of Medica's prescription drug benefits and including accumulator and enrollment data exchange between vendors
Develops and oversees implementation of clinical and operational strategies, new programs and custom network development
Oversees pharmacy benefit and program implementation, communication and coordination across Medica's business units
Represent Pharmacy Operations at leadership level during meetings and presentations including the Pharmacy Executive Steering Committee
Partner with Sales and Account Management to address exceptions and customized requests to determine viability, effort, risks, costs and impact
People Management
Manages day-to-day operational functions
Directs workflow, prioritization and strategic alignment of initiatives
Recruits, hires, coaches and oversees training of new team members
Conducts performance evaluations and promotes career development
Vendor Management
Oversees PBM claim processing to ensure accuracy and timeliness
Holds PBM and mail order vendors accountable to contract provisions and performance guarantee standards
Manages quality controls (financial, procedural and compliance) for operational systems and processes
Oversees issue resolution with PBM and other vendors
Minimum Qualifications
Bachelor's degree in Business, or equivalent experience in related field
5 years of equivalent work experience
Preferred Qualifications
Leadership experience in pharmacy operations or managed care
Knowledge of health care industry/products/benefits
Experience in PBM vendor management
Experience in medical pharmacy
Advanced experience with MS Excel
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, Omaha, NE, St. Louis, MO.
The full salary grade for this position is $87,100 - $149,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $87,100 - $130,620. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.⯠In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Claims Manager- TPA
Davenport, IA jobs
BITCO Corporation, a leading provider of specialized insurance solutions is seeking a Claims Manager (TPA) for our corporate office located in Davenport IA. With a strong national presence and 11 branch offices in 10 states, BITCO delivers tailored insurance services to specialized industries including construction, forest products and oil & gas.
This position is eligible for a hybrid or remote work arrangement with required business travel to BITCO office locations and customer offices.
Position Summary :
As a Claims Manager, you will oversee the day-to-day operations of a claims team handling Legacy Claims and working with Third Party Administrators (TPAs). This role includes managing workflow distribution, providing training and guidance to team members, and ensuring all claims are processed accurately, efficiently, and within established timelines.
As a working manager, your main responsibility will be managing a claims team. However, you will also be responsible for handling a modest pending of complex claims directly, with a focus on timely resolution and the prioritization of high-impact cases. You will ensure appropriate workload balance across the team while maintaining a high standard of service delivery.
The ideal candidate will bring strong technical expertise, utilizing claims management systems and analytical tools to streamline processes, monitor key performance indicators, and identify areas for operational improvement. Your leadership will be critical in supporting team performance, ensuring compliance with company policies, and driving continuous improvement in claims handling.
Primary Responsibilities:
Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
Maintains current company and department processes and procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
Prepare and review key reports, including Reinsurance summaries, large reserve changes, and Claims Committee materials, while actively participating in roundtable discussions.
Perform other duties as assigned
Qualifications:
The qualified candidate will have experience with the following:
15 or more years of claims experience in the following areas:
Commercial General Liability, Commercial Auto, and Construction Defect in multiple jurisdictions, with a strong emphasis in the West
Complex Coverage - proficient in managing and analyzing complex coverage claims and providing clear and accurate direction to claims staff accordingly
Claims Administration - analysis of losses, reports, reserves, compliance, laws, and procedures within the handling territory, providing clear and accurate direction to claims staff to meet best practices and company guidelines across multiple jurisdictions
Claims Settlement - provide clear and accurate direction to claims staff in the analysis and resolution of claims within the assigned claims territory. Ensure timely and accurate preparation of coverage communications, releases, and proof of loss statements
5 or more years' experience managing a claims team
Chartered Property Casualty Insurance (CPCU), Associates in Claims (AIC), and/or similar professional designation highly regarded
Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service to BITCO customers, including but not limited to its agents and policyholders
Strong verbal and written communication skills, both internally within the team and externally
Proven ability to stay organized and meet deadlines
Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
Work Environment & Physical Requirements:
Must be legally authorized to work in the United States
Office environment; this position is eligible for a hybrid or remote work schedule, as directed by manager
Frequently sit at a desk or other work station for extended periods of time
Occasionally lift and carry equipment and/or materials weighing up to 15 pounds
Routinely bend, kneel, reach, see, be mobile and walk around
Must be able to attend and perform job duties effectively both in-person and virtually, as required by manager
Travel - some overnight travel required
Benefits:
Competitive salary and benefits
Paid time off and 12 paid holidays a year
Health, dental, and vision insurance
Company paid life insurance - 2x annual earnings
Old Republic 401(k) Savings and Profit Sharing Plan
Education and training opportunities
Insurance designations encouraged with financial assistance available
Daily two-hour flexible start and end time for 7.5-hour workday
Employee Fitness Program
Architectural Metals Operations Manager
Des Moines, IA jobs
Architectural Metals Operations ManagerFlynn Group of Companies*This position will be based in Phoenix AZ
We are seeking an experienced and detail-oriented Architectural Metals Manager in Phoenix, AZ to oversee the construction and fabrication of diverse commercial projects, ranging from $250k to $10 million. The ideal candidate will combine deep expertise in architectural metalwork with strong leadership, financial acumen, and customer service skills. This role involves managing project budgets, overseeing financial forecasting and reporting, and developing strong client relationships to ensure project profitability and customer satisfaction. The Architectural Metals Manager will also be responsible for mentoring and motivating a high-performing team. **Relocation to the Phoenix, AZ area is required and assistance relocating will be provided. Flynn's strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been almost 50 years of success, and the next 50 looking even brighter. Flynn is North America's leading Building Envelope Commercial contractor. THE FLYNN WAY“The Flynn Way” is the way we do things at Flynn. It is a collection of behaviors and actions that are influenced by our values and beliefs. Safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn's culture. Check out our company page at flynncompanies.com What we offer: *Salary is DOE, competitive, plus bonus *Medical, Dental, and Vision Insurance *Short-Term and Long-Term Disability Insurance *Life and Disability Insurance *Paid time off and paid holidays *Vehicle allowance or company truck *Flynn University: Education Leadership Development *401k with company match *Gym Membership (specific gyms) *Fun, collaborative work environment *Potential scholarships for employee dependents Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning, 40+ years of success is having the right people on our team.#LI-LC1Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate's potential fit for a role they applied to.This posting is for an existing vacancy within the organization.
Auto-ApplyManager of Tech - Claims
Minnetonka, MN jobs
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
Medica is seeking an experienced Manager of Tech, Claims. The focus will be robust and scalable solutions that will support Medica's claims. This role is ideal for an innovative and highly technical thinker who thrives in a mission-driven, healthcare-focused organization and is passionate about ensuring efficiency, scalability, financial integrity and compliance. Performs other duties as assigned.
This role will support the IT Software Engineering (SE) Claims Delivery Director and will also support the SE Claims Product Delivery Teams. The purpose of the position is to use advanced technical knowledge and skills to resolve escalated and cross-team issues, recommend solutions to complex problems to the team, and coordinate delivery on high-value products and high-dependency initiatives.
Required Qualifications
Bachelor's degree or equivalent experience in related field
8 years of related work experience in Healthcare IT
Preferred Qualifications
Advanced knowledge of Healthcare IT
Advanced knowledge of Quality Assurance, Agile/Scrum
Advanced skill explaining complex technical concepts to a wide variety of audiences including senior leaders
Ability to anticipate and understand complex technical issues and generate solutions
Advanced level of organizational skills
Healthcare IT Experience in delivering Claims products
Master's Degree in Business, Information Technology or Healthcare, or equivalent work experience
Scaled Agile certification - Scaled Agilest, PO/PM, RTE etc.
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI
The full salary grade for this position is $111,200 - $190,600. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $111,200 - $166,740. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.⯠In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees
The compensation and benefits information are provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Agency Operations Manager
Pipestone, MN jobs
Job Description
At Farmers Insurance, we are seeking a dynamic and proactive Agency Development Manager to join our team in Pipestone, Minnesota, where in-office collaboration is the key to innovation. As a cornerstone of our community-focused agency, you will play a crucial role in empowering our sales team and driving strategic growth. Here, every day brings new opportunities for advancement and impact, as your expertise will directly contribute to the professional development of our sales agents.
We believe in fostering a positive, inviting atmosphere where motivated individuals can thrive. This role is perfect for a natural leader who has a passion for nurturing talent and cultivating lasting relationships with both colleagues and clients. If you're ready to bring your enthusiasm and sales acumen to a leading position within our reputable company, we encourage you to apply and become a part of our dedicated team.
Requirements
Team Leadership: Lead and inspire a team of insurance sales agents to achieve targeted goals.
Strategic Planning: Develop and implement strategies to develop new business and grow existing client portfolios.
Performance Monitoring: Assess team performance and provide continuous feedback to improve overall productivity.
Client Engagement: Cultivate and maintain strong relationships with key clients and stakeholders.
Market Analysis: Analyze market trends to identify opportunities for business expansion.
Training and Development: Conduct regular training sessions to ensure the team remains knowledgeable about the latest trends in insurance sales.
Benefits
Experience: At least 3-5 years of experience in insurance sales or a similar field, with a strong track record of success.
Licensing: Must hold or be able to obtain an active Minnesota property and casualty insurance license.
Communication Skills: Excellent verbal and written communication skills are necessary for effective client and team interactions.
Leadership: Demonstrated leadership skills with the ability to motivate and develop a successful sales team.
Analytical Skills: Strong analytical skills for making informed decisions and devising sales strategies.
Customer-Focused: A dedication to providing exemplary customer service and understanding client needs.
Organizational Skills: Exceptional organizational abilities to manage multiple priorities effectively.
Local Knowledge: Familiarity with the market and community of Pipestone, Minnesota, is advantageous.