Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking motivated and customer-focused IT Call Center Help Desk (Tiers I and II) in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities:
* Assist end-users virtually (phone/email/chat) by identifying and solving problems with computer hardware and software functionality.
* Assists customers via email messages, web inquiries and or phone calls and logs all requests into the government tracking system (ServiceNow).
* Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
* Determine the best solution based on the issue and details provided by users.
* Grants access new employees to the network, directory and related systems.
* Escalates when problems are identified and corrected in a timely manner.
* Follows up with customers when an issue has been resolved to gain feedback.
* Runs reports to identify malfunctions that continue to occur.
Qualifications:
* Must be a US Citizen.
High School Diploma or equivalent.
* 1 - 2 years of help desk experience.
* Good understanding of computer/software systems, mobile devices, and other tech products.
* Ability to diagnose and resolve basic technical issues.
* MCSA certification preferred.
* A+ certification preferred.
* Must possess strong customer service skills.
* Must have knowledge of both hardware and software systems.
* Bilingual preferred (Spanish)
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
$55k-86k yearly est. 60d+ ago
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Telos Coaches 4.6
Remote or Vancouver, WA job
Do you enjoy quickly connecting with people and asking curious questions? Your engagement with people and attention to detail will help connect people with work that motivates. You will listen carefully to people's strengths and values to make long lasting placements for our clients.
Opportunity
As a Recruiter with Telos Coaches you will help clients and candidates look beyond daily tasks and responsibilities and develop impactful partnerships. Using open -ended questions you will identify How and Why a job exists for our clients. Then use competency based interview skills to uncover how a candidate's experience aligns with those needs. Carefully recording your insights will help clients follow up on these candidates to make great hires!
Key Responsibilities
Search online resources to identify and approach top talent
Cultivate trusted relationships with candidates that uncover their true talent
Collect relevant data points and present candidates to our clients
Follow up with client and candidate on hiring process, providing scheduling and offer assistance
Assess quality of placement after 90 days through connecting with client and candidate
Requirements
Qualifications
Experience with customer service
Basic Boolean, internet search, and Microsoft Office/Google Docs skills
Personable phone presence
Clear communication and data recording
Benefits
Contract position with flexibility and remote work
$50k-72k yearly est. 60d+ ago
Cleaning Technician
Data Center Solutions 4.7
Hilliard, OH job
About Us:
Data Center Solutions, Inc. is a leading provider of data center facility cleaning services and technology solutions. Our team works closely together to deliver exceptional service to our clients. Our positions are dual role where we work in the field and at the home office. We are looking for leaders who are willing to roll up their sleeves, work hard, and help write the next chapter in our company story.
The Opportunity:
We are seeking a Cleaning Technician to join our team. Our ideal candidate will be dependable, have strong attention to detail, and willing to deliver excellent service. Gain knowledge, exposure, and access to the growing Central Ohio data center market.
Job Responsibilities:
Perform routine maintenance and cleaning in IT facilities
Ensure our warehouse and vehicles are stocked with necessary materials
Perform minor floor repairs and product installations in the field
Desired Qualifications:
Work well independently, but thrive with a team
Like steady work, but a flexible work schedule
Like to travel and occasionally spend the night in a hotel
Love to work with your hands (mechanically inclined) equipment/auto maintenance skills a bonus
Thrive on seeing a finished project
Take pride in your attention to detail almost as much as your attendance record
Scoff at terms like “physically demanding” and “able to lift 30 pounds”
Spatial intelligence, good logic and problem-solving
Desires a position that offers many different responsibilities
What we offer you:
On-the-job training in IT mission critical facilities
Coaching throughout your first 90 days and beyond to set you up for success
Professional development
Flexible schedule
Healthy Work/Life balance
Competitive pay up to $25 per hour, depending on prior work experience
PTO, Holidays
Retirement savings with company match
Health Reimbursement
Onsite fitness area
Bonus potential
Applicants must have a valid state issued driver license, pass a drug test, and background check. Data Center Solutions Inc is a Drug-Free/Smoke-Free Workplace.
$25 hourly 60d+ ago
IT Contact Center Service Desk Quality Control Lead
Systems Integration 4.3
Remote or Springfield, VA job
IT Contact Center Service Desk Quality Control Lead Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Quality Control Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the Quality Control Lead, you ensure Enterprise IT Service Desk operations meet performance standards by monitoring, auditing, and improving support processes for efficiency and compliance. The Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities:
Develop and update SOPs for efficiency and effectiveness for an IT Service Desk.
Ensure high-quality service delivery and adherence to best practices.
Monitor, evaluate, and continuously improve service desk operations.
Track incidents and customer feedback to identify improvement areas.
Collaborate with stakeholders to optimize operations and training initiatives.
Prepare and analyze reports on service quality trends and corrective measures.
Drive compliance with performance standards and error remediation.
Qualifications:
Associate or bachelor's degree in computer science, Information Systems or related discipline.
5+ years' experience in IT service desk operations, including 3+ years in quality control roles in a contact center.
In depth knowledge of service desk practices based on ITIL frameworks, ticketing systems (e.g., ServiceNow), incident management, audits, and compliance.
Experience in team mentoring and process improvement.
Effective communication with technical/non-technical stakeholders.
Possesses ITIL v4 certification or commit to obtaining it within 6 months.
Must be a US Citizen and pass a government Public Trust Security clearance with the DHS.
Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE
$76k-115k yearly est. 5d ago
Deputy Program Manager
Actionet 4.7
Remote job
ActioNet is seeking a mission-focused, technically astute Deputy Program Manager (DPM) to support our United States Marine Corps (USMC) Portfolio, overseeing daily operations and driving strategic growth across a geographically distributed contract. This critical leadership role bridges operational oversight, technical execution, and long-range planning, and serves as the primary interface to USMC stakeholders. The DPM will ensure seamless service delivery, maintain high customer satisfaction, and help steer the future direction of ActioNet's USMC efforts through a combination of tactical execution and strategic insight.
Location: Quantico, VA (Remote with up to 20% travel)
Clearance Required: Active Secret (TS eligibility strongly preferred)
Key Responsibilities
Operational Leadership & Program Execution
Drive daily execution across all task order locations, ensuring adherence to scope, schedule, and quality benchmarks.
Oversee risk, issue, and schedule management processes to proactively identify and mitigate programmatic obstacles.
Lead integrated cross-functional teams, delivering high-impact solutions on time and within budget.
Manage contract transitions, ramp-up activities, and task order launches, ensuring continuity and excellence.
Customer & Stakeholder Engagement
Serve as the primary liaison to USMC Contracting Officer Representatives (CORs), Government Program Managers, and other key stakeholders.
Lead recurring program reviews, executive briefings, and technical interchange meetings.
Build and sustain trusted customer relationships that position ActioNet as a mission-first, solutions-driven partner.
Financial & Contract Oversight
Own program financial performance, including spend plan development, burn rate analysis, and proactive resource reallocation.
Maintain portfolio fiscal health with zero tolerance for budget overruns.
Ensure compliance with contract terms, reporting requirements, and audit readiness.
Team Leadership & Workforce Alignment
Align staffing strategies with evolving mission demands, optimizing utilization across multiple sites and disciplines.
Coach and mentor project managers, ensuring consistent delivery and execution of ActioNet's PMO standards.
Coordinate surge operations, contingency support, and workforce planning in collaboration with HR and BD.
Strategic Alignment & Growth Enablement
Translate operational performance into future opportunity by capturing lessons learned and identifying expansion areas.
Partner with BD and Capture teams to shape and contribute to winning proposals and recompetes.
Lead strategic planning activities to align program execution with ActioNet's corporate growth objectives.
Required Qualifications
10+ years of progressive leadership in program/project management with DoD or Federal IDIQ contracts.
Proven track record managing portfolios >$50M with distributed teams across multiple sites.
Experience with contract startup, customer deliverables (CDRLs), and operational performance metrics.
Background in IT infrastructure, cyber/IA, network engineering, or systems integration.
PMP or PgMP certified; Bachelor's degree in IT, Engineering, Business, or related field.
Active Secret clearance required; TS eligibility strongly preferred.
Preferred Qualifications
Direct experience with USMC customers within the past 5 years.
Familiarity with Agile project delivery and systems engineering lifecycle.
Knowledge of cloud services, enterprise networking, and DoD cybersecurity frameworks.
Strong interpersonal, coaching, and executive communication skills.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$110k-152k yearly est. Auto-Apply 60d+ ago
z/OS Migration Expert
Unisys 4.6
Remote or Texas job
What success looks like in this role:
Our organization is seeking an experienced z/OS expert to support a major mainframe modernization initiative. This project involves migrating legacy z/OS mainframe applications and 3rd party system applications. The ideal candidate will have deep technical expertise in z/OS environments, hands-on experience with large-scale migrations, and a passion for mainframe transformation.
Key Responsibilities
Lead or support the migration of applications, batch jobs, and system utilities from legacy z/OS, including codebase analysis, JCL conversion, and workload scheduler integration.
Participate in the creation and cloning of “Golden Image” LPARs for Dev, Test, and Prod environments on z/OS v3.1.
Oversee or assist with the installation and configuration of IBM software suites (e.g., Auto Binary Optimizer, Migration Utility, Workload Scheduler, Enterprise COBOL, Security Server with RACF/zSecure).
Analyze and assist to remediate legacy code (Assembler, COBOL, FORTRAN, RPG, Easytrieve) for compatibility and performance on z/OS.
Support the conversion of FORTRAN and RPG modules to COBOL v6.4.
Collaborate with application teams to identify and retire redundant code and batch jobs.
Assist with migration of security rules from Broadcom's ACF2 and Top Secret to IBM RACF, including rule rewrites and RBAC alignment.
Assist with migration of batch scheduling from PCS and Control-M to IBM Workload Scheduler (IWS).
Support the transition to a CI/CD pipeline using GIT and IBM-based tools, including the decommissioning of Panvalet and CONDOR.
Assist with SMF data analysis to optimize performance and resource utilization on z/OS.
Document migration processes, best practices, and lessons learned.
Participate in post-migration hypercare, troubleshooting, and stabilization activities for each division's cutover.
You will be successful in this role if you have:
Required Qualifications
7+ years of hands-on experience with IBM z/OS mainframe environments.
Experience with z/VSE highly desirable.
Strong proficiency in COBOL, JCL, Assembler, and experience with FORTRAN, RPG, and Easytrieve.
Deep knowledge of IBM mainframe utilities, LPAR management, and SMPE.
Experience with IBM RACF, ACF2, Top Secret, and security migrations.
Familiarity with IBM Workload Scheduler, batch scheduling, and CI/CD pipelines.
Soft Skills
Excellent troubleshooting and analytical skills.
Strong documentation and communication abilities, both written and verbal.
Collaborative team player who works effectively with cross-functional teams and external partners.
Ability to mentor and train others, sharing knowledge and best practices.
Adaptable and flexible in a dynamic project environment.
Strong organizational skills and attention to detail.
Proactive problem-solver with a commitment to quality and continuous improvement.
Preferred Qualifications
Experience with DOCET/EV, Panvalet, CONDOR, and third-party mainframe tools.
Prior involvement in large-scale mainframe modernization or consolidation projects.
Exposure to regulatory compliance in insurance or financial services environments.
Additional Requirements
Must be eligible to work in the United States and pass background checks as required.
Willingness to participate in onsite and remote work as project needs dictation.
Commitment to knowledge transfer and mentoring of IT staff.
***MUST BE LOCATED IN TEXAS TO GET TO CLIENT SITE WHEN NEEDED***
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************************** or alternatively Toll Free: ************ (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$102k-159k yearly est. Auto-Apply 10d ago
Service Desk Team Lead
Validatek 4.1
Remote job
Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. ***************** Summary
The Service Desk Shift Lead oversees daily operational support activities for the CBP IT Service Desk during an assigned shift. This role ensures compliance with service level agreements (SLAs), provides technical and procedural guidance to Tier 1 and Tier 2 personnel, and acts as the escalation point for service issues requiring immediate attention. The Shift Lead monitors workflow, coordinates with CBP leadership and engineering teams, and ensures consistent delivery of high-quality customer support services. A strong blend of leadership, communication, and hands-on troubleshooting capability is required.
Responsibilities
Lead daily Service Desk operations and support delivery for assigned shift.
Serve as the primary escalation point for unresolved incidents and service requests from Tier 1 and Tier 2 staff.
Monitor ticket queues and ensure adherence to SLAs for response, classification, escalation, and resolution.
Assign and prioritize workloads across the shift team to maintain service continuity.
Provide coaching, mentoring, and on-the-job training to Service Desk technicians.
Track and coordinate Incident, Service Request, and Problem Management activities.
Review shift activity logs and ensure accurate ticket documentation and closure.
Prepare and deliver shift turnover reports to incoming leads and program leadership.
Participate in and occasionally lead Incident Response conference bridges during outages or high-impact events.
Collaborate with engineering, cybersecurity, communications, and field support teams to resolve escalated issues.
Support onboarding and access provisioning activities for new CBP users and personnel transitions.
Maintain and update knowledge base articles and operational documentation to improve consistency and efficiency.
Qualifications
U.S. Citizenship required (per CBP security requirements).
Ability to obtain and maintain CBP Public Trust / Suitability clearance.
5+ years of IT Service Desk or help desk experience, including experience performing Tier 2-level troubleshooting.
1-2 years of experience in a lead, supervisory, or shift coordination role in a Service Desk or IT support environment.
Proficiency with:
Microsoft Windows 10/11 support
Office 365 and common CBP desktop applications
Active Directory account and access administration
VPN and remote connectivity troubleshooting
Enterprise ticketing and ITIL-based service management practices
Strong written and verbal communication skills with the ability to interact with government stakeholders and senior leadership.
Salary Disclosure Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.
The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required. EEO Statement ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws.
Applicants who are selected for employment will be required to verify authorization to work in the United States.
Offers of employment will be contingent upon passing a post-offer background check. Not ready to apply? Connect with us for general consideration.
$49k-69k yearly est. Auto-Apply 39d ago
ServiceNow Technical Account Manager Lead
Unisys 4.6
Remote job
What success looks like in this role:
The ServiceNow Technical Account Manager (TAM) will serve as the primary strategic partner for a dedicated client in the US Pharma sector. This role focuses on maximizing the value of the ServiceNow platform, driving platform adoption, and supporting ongoing enhancement work delivered through the client's enhancement POD. The TAM will provide architect-level guidance-without being hands-on keyboard-while also managing a small team of Business Analysts to ensure high-quality delivery.
Key Responsibilities
Client Strategy & Platform Leadership
Act as the dedicated technical advisor for the client across all ServiceNow initiatives.
Promote and articulate the benefits of the ServiceNow platform to expand adoption and maximize ROI.
Identify enhancement opportunities that strengthen the partnership and drive additional work.
Contribute to solution roadmaps and provide architectural guidance on platform improvements.
Service Delivery & Technical Oversight
Provide expert-level input on ServiceNow capabilities, integrations, and best practices.
Participate in the client-focused enhancement POD, ensuring alignment between requirements, design, and delivery.
Ensure solution quality, platform integrity, and adherence to standards throughout the delivery lifecycle.
Offer technical recoverability-able to step in when necessary, though not a development role.
Team Leadership
Manage and mentor a team of 3-4 US-based Business Analysts, with coordination across offshore contributors.
Provide coaching, task oversight, and support for professional development.
Foster collaboration between BAs, architects, developers, and client teams.
Business Development Support
Partner with account leadership to identify opportunities for platform growth and propose new solutions or modules.
Support pre-sales efforts through scoping, estimations, and representing Unisys as a ServiceNow SME.
Build strong relationships with mid- and senior-level client stakeholders to position Unisys as a trusted advisor.
You will be successful in this role if you have:
Key Qualifications
Strong and broad understanding of the ServiceNow platform; architect-level perspective preferred.
ServiceNow CSA required; CIS certifications (ITSM, ITOM, or others) are highly desirable.
Experience guiding clients through platform strategy, enhancement planning, or solution design.
Prior people leadership experience is a plus; strong interest and aptitude for managing BAs required.
Experience working with senior stakeholders in complex or regulated environments (Pharma/Life Sciences preferred but not required).
Excellent communication, client-facing presence, and consultative skills.
Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-JV1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************************** or alternatively Toll Free: ************ (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$98k-132k yearly est. Auto-Apply 42d ago
Cloud Developer
Actionet 4.7
Remote job
DecisiveInstincts is hiring a Cloud Developer (Senior) - Remote but candidates must be within 50 Miles of Clarksburg, WV. Secret clearance is required.
Requirements:
Configure, maintain, and optimize Atlassian infrastructure (Jira, Confluence, Bitbucket, Bamboo) hosted in AWS GovCloud or Azure Government environments.
Implement auto-scaling, load balancing, and secure access controls for enterprise collaboration platforms.
Automate deployments and infrastructure management for Atlassian services using IaC tools (Ansible, Packer, CloudFormation).
Integrate monitoring solutions (CloudWatch, CloudTrail, Splunk, Prometheus, Grafana) specifically for Atlassian environments.
Apply cloud security best practices, including integration with AWS Security Hub for compliance and threat detection.
Support containerization and orchestration (Docker, Kubernetes, ECS) for scalable application delivery.
Participate in SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
Collaborate with Product Owners and Product Managers to refine and prioritize the backlog.
Implement CI/CD pipelines for cloud applications.
Requirements:
Secret Clearance
Minimum of 8 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
Any of the following certifications preferred - AWS Certified DevOps Engineer - Professional, AWS Certified Solutions Architect - Associate/Professional, AWS Certified SysOps Administrator - Associate, HashiCorp Certified: Terraform Associate, Atlassian Certified Jira Administrator,
Certified Kubernetes Administrator (CKA), SAFe Practitioner (SPC or SA)
Expertise in AWS or Azure cloud management, including key services such as EC2, S3, RDS, VPCs, Lambda, Load Balancing/Auto-Scaling, and IAM for managing cloud infrastructure.
Proficiency in IaC using tools like Ansible, Packer, and AWS CloudFormation to automate cloud deployments and maintain configuration consistency.
Experience implementing and maintaining CI/CD pipelines with tools like Bamboo to enable efficient software development and deployment in the cloud.
Strong skills in monitoring and logging solutions (e.g., AWS CloudWatch, CloudTrail, Splunk, Prometheus, Grafana) for proactive cloud performance monitoring, anomaly detection, and troubleshooting.
Solid understanding of cloud security best practices, including network security, data encryption, multi-factor authentication, and integration with cloud security services like AWS Security Hub.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$76k-108k yearly est. Auto-Apply 60d+ ago
Technology Business Management (TBM) Analyst
Actionet 4.7
Remote job
IgniteAction, a joint venture between ActioNet and IgniteIT is seeking an experienced and highly motivated Technology Business Management (TBM) Analyst for to leverage their expertise in Apptio's platform to support financial management, IT operations, and strategic decision-making for mission-critical initiatives. The role will lead the migration of the Apptio application from an on-premise environment into AWS cloud while ensuring no impact to operations.
Responsibilities:
Implement and manage the Apptio TBM platform to drive cost transparency, financial analysis, and optimization of IT resources within AWS cloud.
Configure and maintain Apptio models, dashboards, and reporting tools to meet organizational needs within the on-premise environment until the application has been successfully migrated to the cloud.
Troubleshoot complex technical issues and resolve problems promptly to minimize downtime and ensure high availability of Apptio applications.
Collaborate with stakeholders to gather requirements, design solutions, and deliver actionable insights.
Perform data integration, cleansing, and validation to ensure accurate reporting.
Train and support team members and end-users on the effective use of the Apptio platform.
Conduct regular reviews of financial and operational data, identifying opportunities for cost savings and process improvements.
Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve deployment, configuration, and administration processes.
Requirements:
Bachelor's Degree
Apptio Certification (e.g., TBM Executive, Apptio Analyst, or related certification)
Proven experience working with Apptio TBM Suite, including implementation into cloud environments, configuration, and reporting.
Strong analytical, problem-solving, and communication skills.
Familiarity with IT financial management, budgeting, and cost allocation principles.
Experience with cloud-based infrastructure platforms, specifically AWS.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$58k-83k yearly est. Auto-Apply 60d+ ago
Certified Data Transfer / Windows Administrator
Actionet 4.7
Remote job
ActioNet has an opportunity for a Certified Data Transfer / Windows Administrator requiring a SECRET clearance in Vienna, VA.
The Certified Data Transfer / Windows Administrator supports secure file transfers and Windows system administration for Treasury's TSDN environment. Ensures compliance with DoD and Treasury standards for data handling and protection.
Duties and Responsibilities- Perform secure data transfers in compliance with DoD/NIST standards.- Administer Windows Server systems and Active Directory.- Monitor and log file transfer activities.- Implement security patches and updates.- Support audits and compliance checks.- Document processes and provide training to staff.Basic Qualifications (Required)- Active Secret clearance (T-3).- Bachelor's degree in IT or equivalent experience.- Knowledge of DoD/NIST data transfer regulations.- 5+ years of Windows system administration experience.- Strong knowledge of Active Directory and NTFS permissions.Preferred Qualifications- Microsoft Windows Server certifications.- Experience with DoD secure transfer tools.- Knowledge of scripting languages for automation.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$67k-95k yearly est. Auto-Apply 60d+ ago
Helpdesk Manager
Actionet 4.7
Remote job
Description ActioNet is hiring a Helpdesk Manager who oversees the agency's 24/7/365 technical support operations, ensuring consistent and responsive service across Tier 1-3 levels. This role manages helpdesk personnel, coordinates incident response and escalation, and ensures compliance with agency service level agreements. The Helpdesk Manager is responsible for shift scheduling, performance monitoring, and continuous improvement of support processes.Duties and Responsibilities:
Manage daily helpdesk operations and shift coverage.
Oversee incident response, escalation, and resolution.
Ensure compliance with agency service procedures and documentation.
Coordinate with infrastructure and application teams.
Monitor performance metrics and reporting.
Basic Qualifications:
Bachelor's degree or equivalent experience.
5+ years managing IT helpdesk or operations teams.
Experience with Windows, Linux, and IBM zSeries environments.
Familiarity with ITIL practices.
Preferred Qualifications:
Experience supporting agency or federal helpdesk operations.
ITIL certification.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$78k-117k yearly est. Auto-Apply 60d+ ago
Firewall Architect
Mantech 4.5
Remote or South Burlington, VT job
**MANTECH** is seeking a motivated, career and customer-oriented **Firewall Subject Matter Expert (SME) / Architect** in **South Burlington, VT; Camp Springs, MD** ; this position will be **fully remote.** **Responsibilities include, but are not limited to:**
+ Primary role is to perform as Level 4 firewall and network engineering escalation point for network security to effectively support security processes and procedures.
+ Continually improve on the network stability working with the performance team to establish network performance metrics for alerting and remediation automations.
+ Work with other firewall and network engineer colleagues to configure and implement Next Generation Firewall and Intrusion Protection Systems.
+ Review existing configuration settings to identify potential security vulnerabilities and propose/implement setting or architectural changes to address these vulnerabilities.
+ Perform securing, hardening, and rule creation for new firewalls, switches, routers, and other network equipment. This includes reviewing and re-evaluating existing configuration settings and rules to verify USCIS' security posture and eliminate unnecessary risk.
**Minimum Qualifications:**
+ A minimum of ten (10) years of experience as an enterprise firewall engineer across large and complex network and Microsoft AD environments
+ Certifications: PCNSE
+ Extensive security background with Palo Alto firewall systems
+ A minimum of four (4) years of experience in cloud technologies such as but not limited to Azure and AWS.
+ Experience designing and implementing enterprise solutions that increase the availability and security of the enterprise.
+ Experience with on premise physical infrastructure and virtualization technologies including Hyper-V, VMWare, SAN, NFS, SMB3 etc
+ Deep experience with networking and security methods and tools.
**Preferred Qualifications:**
+ Familiar with tools including: ServiceNow, GitHub, Jira, Confluence
+ Experience with ITIL, DevSecOps and Agile concepts
+ Experience supporting Government contracts
**Clearance Requirements:**
+ Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance prior to starting this position
+ Ability to obtain DHS EOD suitability prior to starting this position
+ Current DHS EOD highly preferred
**Physical Requirements:**
+ Must be able to remain in a stationary position 50%
+ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
$91k-123k yearly est. 46d ago
Program Business Manager (Finance/Contracts/HR/Quality)
Actionet 4.7
Remote job
IgniteAction, a joint venture between ActioNet and Ignite has an immediate opening for a Program Business Manager serves as a strategic partner to the Program Leadership Team within the PMO, acting as the central point of coordination for all contractual, financial, HR, and quality-related matters across the Census OCISS BPA. This role is pivotal in ensuring seamless collaboration between the program and the back-office functions of the Joint Venture (JV) partners. The Business Manager will oversee contract modifications, customer satisfaction metrics, CPAR assessments, recruiting coordination, and financial reporting. This individual will also lead the development and delivery of internal and external reports, forecasts, and compliance documentation. The ideal candidate will bring a strong understanding of federal contracting, financial analysis, and program operations, and will play a key role in driving program success through operational excellence and strategic insight.
Duties and Responsibilities:
Serve as the primary liaison between program leadership and JV back-office teams for finance, HR, contracts, and quality.
Oversee contract modifications, funding awards, and subcontractor agreements.
Coordinate and track customer satisfaction metrics and CPAR evaluations.
Support HR and recruiting efforts by aligning program needs with JV HR/Recruiting POCs.
Prepare and reconcile invoices, ensuring timely and accurate payments.
Monitor program expenditures, track budget execution, and manage funding reallocations.
Conduct ad hoc financial analysis to support strategic decision-making.
Develop and deliver monthly internal and external reports and forecasts.
Ensure compliance with company policies and federal regulations.
Lead audit preparation and response efforts.
Track and report on subcontractor spend and vendor payments.
Manage blank purchase order agreements and cash transfers.
Basic Qualifications (Required):
5+ years of experience in Federal Government Contracting.
Bachelor's Degree in Business Administration, Finance, Accounting, or related field.
Proven ability to perform complex financial and administrative reporting.
Experience with budget execution and expenditure tracking.
Strong understanding of contract requirements and financial objectives.
Proficiency in invoice processing and reconciliation.
Familiarity with contract/subcontract management and pricing.
Experience coordinating HR and recruiting activities.
Ability to respond to customer and corporate reporting requests.
Knowledge of compliance requirements for government programs.
Experience supporting audits and ensuring program compliance.
Preferred Qualifications:
MBA or advanced degree in a related field.
Demonstrated experience managing business operations for federal contracts.
Expertise in accounting systems such as Deltek CostPoint.
In-depth knowledge of FAR, DFAR, and federal contracting vehicles.
Familiarity with Earned Value Management (EVM) principles.
Understanding of GAAP, DCAA/DCMA requirements, CAS, and procurement regulations.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You?As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$83k-128k yearly est. Auto-Apply 60d+ ago
Data Architect
Actionet 4.7
Remote job
DecisiveInstincts is hiring a Data Architect (SME). This role is remote, but candidates must be within 50 Miles of Clarksburg, WV. Secret Clearance is required.
Responsibilities:
Participates in planning, definition, and high-level design of data solutions, exploring alternatives and evaluating new technologies.
Develops and maintains scalable cloud-based data infrastructure, ensuring alignment with the organization's decentralized data management strategy.
Designs and implements ETL pipelines using AWS services (e.g., S3, Redshift, Glue, Lake Formation, Lambda) to support data domain requirements and self-service analytics.Procurement Sensitive- See FAR 2.101 and 3.104
Collaborates with data domain teams to design and deploy domain-specific data products, adhering to organizational standards for schema design, data transformations, and storage solutions.
Establishes and enforces data governance practices, including compliance with data
privacy, access controls, and lineage requirements, across the organization's data assets.
Maintains a comprehensive data catalog and governance tools, automating workflows to uphold data integrity and ensure discoverability across all domains.
Leads the implementation and ongoing support of data mesh architecture, ensuring seamless integration and data flow across multiple domains.
Ensures the availability and reliability of the organization's Data Mesh software, managing
operations and maintenance of the framework.
Provides guidance and leadership on the cultural adoption of data mesh principles, including organizational training initiatives for data stewards and users.
Communicates effectively with stakeholders to align technical data architecture with business goals, ensuring long-term support for analytics, insights, and innovation.
Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
Provide team specific training as needed.
Requirements:
Secret Clearance
Minimum of 10 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
Any of these certifications are preferred - AWS Certified Data Analytics - Specialty, AWS Certified Solutions Architect - Professional, DAMA Certified Data Management Professional (CDMP), Google Professional Data Engineer (cross-cloud expertise), Informatica Data Governance Specialist (or equivalent tool-based cert), SAFe Agilist (SA), Certified Information Privacy Professional (CIPP/US) (for data privacy governance)
Minimum of 8 years' experience designing and implementing data architectures, including data lakes, warehouses, and data mesh frameworks in cloud environments.
At least 5 years' experience working with AWS data services (S3, Redshift, Glue, Lake Formation, Lambda) for scalable, cloud-native data solutions.
Proven leadership in data governance, including privacy, access control, and metadata management across decentralized data domains.
Experience managing and maintaining data catalogs and automating governance workflows using specialized tools.
Ability to lead organizational adoption of data mesh principles through training initiatives, stakeholder engagement, and cultural transformation.
Strong collaboration skills to align technical data architecture with business objectives and ensure interoperability across systems.
Experience overseeing the operations and maintenance of enterprise Data Mesh software, ensuring reliability and scalability for analytics and innovation
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$87k-127k yearly est. Auto-Apply 60d+ ago
EOC Engineer- Junior Level
Actionet 4.7
Remote job
Assist with the daily activities of configuration and operation of systems (mainframe, mini, or client/server based).
Assist in optimizing system operation and resource utilization.
Perform system capacity analysis and planning.
Provide assistance to users in accessing and using business systems.
Analyze information requirements and evaluate problems related to workflow, organization, and planning.
Assist Senior Computer Systems Analysts and Computer Systems Analysts in developing corrective actions.
Help develop plans for automated information systems from project inception to conclusion.
Define problems, develop system requirements, and create program specifications for programmers.
Coordinate closely with programmers to ensure proper implementation of program and system specifications under the supervision of a Senior or Computer Systems Analyst.
Work with functional users to develop alternative solutions for systems.
Responsibilities:
Assist in system configuration, optimization, and resource management.
Perform capacity analysis and monitor system performance.
Provide user support for accessing and utilizing business systems.
Collaborate with senior analysts to identify and resolve system issues.
Develop requirements and specifications for new systems and enhancements.
Work closely with programming teams to ensure system specifications are accurately implemented.
Requirements:
Education: Bachelor's degree
Experience: 1 year of relevant experience in system analysis or configuration.
Knowledge of mainframe, mini, or client/server systems.
Experience assisting in system optimization, capacity analysis, and user support.
Familiarity with system analysis, workflow, and organizational planning.
Ability to work with senior analysts and programmers to implement system specifications.
Strong communication skills and the ability to work collaboratively with internal teams.
Certifications/Training:
ITIL, Vendor Specific (Unix, Microsoft, etc.), and/or CompTIA, or similar training.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
Bottom of Form
$56k-76k yearly est. Auto-Apply 60d+ ago
Agile Product Owner
Mantech International Corporation 4.5
Remote job
General information Requisition # R65179 Posting Date 01/07/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full time Description & Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!
MANTECH seeks a motivated, career and customer-oriented Agile Product Owner to join our team. This is a remote position. As an Agile Product Owner (PO) you will be a member of an Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team. The PO has a significant role in maximizing the value produced by the team and ensuring Stories meet the user's needs and comply with the Definition of Done.
Responsibilities include, but are not limited to:
* Support product roadmap and release schedules
* Conceptualize, define, and prioritize features based on opportunities, resources, and customer needs to meet mission goals
* In collaboration with key stakeholders, lead the Agile team through execution and roll-out of changes and features
* Make sprints more efficient by identifying what goes in and what does not
* Advise the Government product stakeholders so they can make key product decisions
* Assist with product management
Minimum Qualifications:
* Bachelor's degree
* Experience serving in a Product Owner role for Legacy Systems undergoing modernization and eventually being replaced.
Preferred Qualifications:
* Experience/familiarity with TMIP-J systems
Clearance Requirements:
* Must have a current/active secret security clearance.
Physical Requirements:
* Must be able to remain in a stationary position 50%
* Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
* Often positions self to maintain computers in the lab, including under the desks and in the server closet
* Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate in
The projected compensation range for this position is $87,400.00-$145,300.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
$87.4k-145.3k yearly Auto-Apply 4d ago
Software Engineer/API Developer
Actionet 4.7
Remote job
DecisiveInstincts is hiring a Software Engineer (Senior). This role will be Remote but candidates must be able to travel to Clarksburg, WV. Secret Clearance is required.
Responsibilities:
Develops, deploys, and maintains mission-critical enterprise applications throughout the full software development lifecycle, including analysis, design, coding, testing, deployment, and operational support.
Designs and implements cloud-based applications using AWS services such as EC2, Lambda, RDS, and DynamoDB, ensuring scalability, security, and high availability.
Builds and optimizes front-end applications delivering responsive and user-friendly interfaces tailored to business needs.
Manages version control, development workflows, and CI/CD pipelines using Atlassian tools like Bitbucket and Jira to enable rapid, dependable deployments.
Applies Agile development principles within the SAFe framework, engaging in iterative development cycles, backlog prioritization, and adaptive planning.
Conducts rigorous unit testing, integration testing, and automated deployment processes to ensure application quality, reliability, and security compliance.
Performs ongoing application maintenance, including monitoring system performance, responding to incidents, and implementing patches and security updates.
Develops and maintains databases within an application environment, ensuring efficient data storage and retrieval for large-scale applications.
Designs, customizes, and optimizes software solutions to enhance operational efficiency, integrating third-party components and automating maintenance tasks.
Collaborates with cross-functional teams to define technical requirements, participate in architecture reviews, and deliver high-quality software solutions aligned with business objectives.
Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
Provide team specific training as needed.
Requirements
Secret Clearance
Minimum of 8 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
Minimum of 5 years' experience in API development and standardization, including RESTful, SOAP, and GraphQL, with focus on security protocols (OAuth, JWT, OpenID Connect) and enterprise governance.
Strong background in enterprise software development using Java, Python, or Golang, with 8+ years of experience in object-oriented programming and cloud-native application design.
Experience with API management tools such as AWS API Gateway, including defining, enforcing, and documenting API standards.
Proven ability to lead cross-functional teams, driving API governance and adoption across enterprise systems.
Familiarity with XML, XSD, and standards like NIEM for structured data exchange and integration with external partners.
Experience implementing CI/CD pipelines and managing Atlassian tools for version control, project tracking, and automated deployments.
Strong skills in cloud-based application development leveraging AWS services (EC2, Lambda, RDS, DynamoDB) for scalable, secure solution
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
$82k-110k yearly est. Auto-Apply 60d+ ago
IT Contact Center Service Desk Operations Manager
Systems Integration, Inc. 4.3
Remote or Springfield, VA job
IT Service Desk Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Operations Manager in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the IT Operations Manager, you will manage the staff and operations of an Enterprise IT Service Desk. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities:
* Oversee all aspects of Enterprise IT Service Desk operations, metrics and SLA management per internal and ITIL/HDI benchmarks, ensuring efficient workflows, resource planning, and adherence to deadlines and budgets.
* Manage staffing, reporting, and the implementation of processes to meet evolving business requirements.
* Manage and provide regular performance updates on operations, staffing, and initiatives.
* Promote continuous improvement and optimize processes to achieve service level requirements and performance goals.
* Act as an escalation point and facilitator for severe, critical, or unique issues.
* Act as a liaison between technical teams and stakeholders, including end users and government leaders.
Qualifications:
* Minimum Associate's technical degree in Computer Science, Information Systems or related discipline.
* Minimum 3 years' professional or technical experience in IT with a strong background in all aspects of service desk in a contact center.
* Minimum of 3 years of supervisory experience.
* Strong communication skills and problem-solving skills.
* Experience with Enterprise tools such as Amazon Connect and ServiceNow.
* Possesses ITIL v4 certification or commit to obtaining it within 6 months.
* Must be a US Citizen and pass a government Public Trust Security clearance with the DHS.
* Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
$103k-136k yearly est. 60d+ ago
Network Engineer/F5 SME-- REMOTE
Actionet 4.7
Remote job
IgniteAction, a joint venture between ActioNet and Ignite has an immediate opening for a Network Engineer/F5 SMEto provide advanced support, configuration, and maintenance of F5 load balancing technologies, including BIG-IP, LTM, GTM/DNS, APM, and ASM modules. The engineer will ensure high availability, performance, and security of application delivery in enterprise or government IT infrastructure environments.
Location: Remote
Clearance Requirement: Public Trust High (Eligibility to US Citizens Only) / Background Check
Provide daily operational support and troubleshooting for F5 BIG-IP systems, including LTM, GTM, APM, and ASM modules.
Manage the deployment, configuration, and tuning of F5 appliances and virtual instances.
Design and implement traffic management policies, iRules, SSL offloading, health monitors, and virtual servers.
Coordinate with application, network, and security teams to support the delivery of secure and optimized application services.
Perform software upgrades, patches, and system backups for F5 devices.
Monitor system performance and conduct capacity planning.
Analyze logs and conduct root cause analysis of traffic flow issues or service interruptions.
Ensure compliance with organizational and federal security standards (e.g., NIST, FedRAMP).
Support disaster recovery and high availability configurations.
Required Qualifications
3-5+ years of experience managing and supporting F5 BIG-IP systems in large-scale environments.
Proficiency in configuring and supporting LTM, GTM/DNS, APM, and ASM modules.
Strong knowledge of TCP/IP, HTTP/S, DNS, SSL/TLS, SNMP, and Layer 4-7 network protocols.
Experience writing and troubleshooting iRules and Traffic Policies.
Familiarity with integration of F5 with identity providers for SSO/MFA (e.g., SAML, OAuth).
Hands-on experience with F5 upgrades, HA clustering, and firmware management.
Familiarity with common tools: Wireshark, Splunk, CLI tools, or REST APIs for F5 automation.
Excellent documentation, communication, and customer service skills.
Preferred Qualifications
F5 Certified Technology Specialist (CTS) or Certified Solution Expert (CSE) certification.
Experience supporting F5 in hybrid cloud environments (AWS, Azure, or GCP).
Knowledge of Ansible, Terraform, or other Infrastructure as Code (IaC) tools.
Experience with government compliance frameworks (e.g., FISMA, FedRAMP, TIC 3.0).
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
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