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  • Business Operations Specialist Experience with compensation tools (Everstage Compensation) Denver CO OR Remote

    Red Oak Technologies 4.0company rating

    Remote job

    Business Operations Specialist Experience with compensation tools (Everstage Compensation) Denver, CO Experience with compensation tools (Everstage Compensation - very good to have) This project is envisioned as a short-term managed services engagement (3-6 months), with scalability between 2 FTEs at minimum and 4 FTEs at maximum. Resources may work remotely, with flexibility for on-site support as needed. We are looking for a Business Operations Specialist to codify and document best practices across sales and operations teams. This role focuses on capturing institutional knowledge around governance processes such as forecasting, CRM task tracking, quota timelines, and usage of supporting tools. The ideal candidate will combine organizational and project management skills with a strong understanding of sales processes. Responsibilities: Collaborate with sales and operational leadership to gather process documentation from subject-matter experts. Consolidate and structure best practices into accessible reference materials for team onboarding and continuity. Document workflows for Salesforce task logging, account transitions, and quota management timelines. Review and ensure process alignment with 3rd party software tools used across the sales lifecycle. Maintain organized, searchable repositories (Google Sheets/MS Excel) of governance and procedural content. Qualifications: 2-4 years of advanced Google Sheets or Microsoft Excel usage for documentation and data organization. 2-4 years project management experience, preferably in a sales operation's context. 2-4 years of direct collaboration with sales teams on process improvement or enablement. 2-4 years of Salesforce usage, including reporting, task management, and process tracking. Strong communication skills and ability to translate tribal knowledge into structured operational guidelines.
    $34k-48k yearly est. 1d ago
  • AI Trainer -Remote Editorial Assistant

    Outlier 4.2company rating

    Remote job

    Earn up to $16 USD/hourly and work fully remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Work from a real user perspective to create natural, high quality data that reflects how people actually use AI in practice. Review, compare, and rank responses generated by large language models, focusing on usefulness, clarity, and reasoning quality. Contribute across a range of projects based on your skills, interests, and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to craft thoughtful prompts and evaluate nuanced AI responses with sound judgment. Strong Written Communication: Clear, structured writing to explain decisions, provide feedback, and articulate why one response is stronger than another. Care and Precision in Execution: A consistent ability to follow guidelines, notice subtle differences, and ensure outputs meet defined quality standards. Nice to Have Background in fields such as literature, creative writing, history, philosophy, theology, or similar disciplines. Prior experience in writing or editorial roles, such as content strategy, technical writing, or editing. Curiosity about AI systems, machine learning, or creative technology tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
    $16-16.1 hourly 2d ago
  • Vendor Operations Associate - Valuations

    Servicelink 4.7company rating

    Remote job

    Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. · Manage vendor timelines, appointments and engagement agreements · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Computer literate with the ability to learn software applications · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned. Qualifications · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word). · High School diploma or equivalent. · Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule. We can recommend jobs specifically for you! Click here to get started.
    $52k-96k yearly est. Auto-Apply 8d ago
  • Associate, Intelligent Operations

    Point B 4.6company rating

    Remote job

    Job DescriptionPoint B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY:Associates in Point B's Intelligent Operations - Automation & Modeling capability help clients improve performance by designing and delivering data-driven, technology-enabled solutions. You'll work at the intersection of people, process, and technology-translating business needs into digital workflows and helping organizations modernize how work gets done. Associates have the opportunity to work with top clients of all types, from start-ups to Fortune 500 companies in various industries, including Healthcare, Life Sciences, Financial Services, Manufacturing, and Consumer Products & Retail. RESPONSIBILITIES:Participate in the automation development life cycle, including requirements definition, design, testing, deployment, and continuous improvement.Collaborate with clients to document and analyze business processes, identify automation opportunities, and translate business requirements into clear functional and technical specifications.Support discovery and feasibility assessments that quantify value, ROI, and risk for potential automation and AI use cases.Contribute to the design and configuration of process automation solutions using low-code, RPA tools, enterprise applications, and custom app development.Support data discovery activities by identifying, cleaning, and mapping process data across systems; understand how data inputs drive performance metrics and automation logic.Partner with analytics and data teams to validate data quality, lineage, and governance requirements for automation solutions.Configure, test, and deploy automated workflows; ensure alignment with client objectives and seamless integration with existing systems.Maintain comprehensive documentation-process maps, data models, technical specifications, and user guides.Support client enablement through training, communication, and adoption planning; help teams understand how automation and AI augment daily work.Participate in developing internal playbooks, reusable frameworks, and accelerators that strengthen Point B's Intelligent Operations offerings.Partner with senior team members to research emerging technologies (e.g., copilots, generative AI, process mining, simulation) and bring insights into active engagements.Learn and grow by working alongside some of the best Operations and Process Improvement experts in the business, as well as Point B Solutions experts in other areas such as change management, org design, technology, strategy, mergers & acquisitions, data & analytics, and others.Exercise an entrepreneurial spirit and contribute to the firm's growth as an employee-owner. REQUIRED QUALIFICATIONS:2+ years of management consulting and hands-on experience in process automation, business process management, or a related field. Prefer candidates with experience with advanced analytics, machine learning, or artificial intelligence as applied to process automation.Technical Skills: Knowledge of process improvement methodologies and tools such as Lean Six Sigma. Functional knowledge of automation tools and technologies such as RPA (e.g., UiPath, Blue Prism, Automation Anywhere, Microsoft Power Platform, Appian, Celonis) and enterprise applications (ERP, CRM, etc.). Ability to work on-site as requested Ability to work remotely Ability to travel up to 80%Ability to work non-standard work hours as necessaryB.A. or B.S. required Relevant certification in process automation or related technologies preferred (e.g., Six Sigma, Microsoft Power Platform) are preferred. DESIRED QUALIFICATIONS:Delivery & Product Mindset: Exposure to software development or product life cycle concepts (SDLC, Agile, or Design Thinking). Comfortable working in iterative environments and collaborating with both business and technical teams.Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail and the ability to identify process inefficiencies and improvement opportunities. Understanding of how data is structured, captured, and governed across business systems (ERP, CRM, workflow tools). Able to translate process data into insights using visualization tools such as Power BI or Tableau. Experience with data preparation, joins, and quality checks preferred.Project Management: Experience managing projects, including scoping, planning, executing, and monitoring, with a track record of successful project delivery. Familiarity with Agile methodology and Software Development Lifecycle (SDLC).Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders effectively.Client-Focused: Demonstrated experience working directly with clients, understanding their needs, and delivering solutions that meet their expectations. COMPENSATION & BENEFITS: The estimated salary range for this role is $69,000-$138,00 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.Bonuses are awarded at Point B's discretion and are based upon individual contributions and overall firm performance.INTRIGUED TO LEARN MORE?When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. WHAT MAKES POINT B DIFFERENT?We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world's best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities. Benefits - Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, and short-and long-term incentives - as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish. Employee Ownership - We give employees a voice in directing their careers and the growth of our company. Our Employee Stock Ownership Plan (ESOP) is a non-contributory retirement vehicle that grows over time from annual allocations (based on individual compensation) and the value of our company. Award winning - Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity. Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website. Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at applicantaccommodations@pointb.com or ************ to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires. Legal Information for Job Seekers can be accessed on our Careers Website. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $69k-138k yearly 27d ago
  • Webinar Operations Associate

    Surgent McCoy Cpe LLC 3.1company rating

    Remote job

    KnowFully Learning Group is growing and is currently in search of a Webinar Operations Associate! KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance/Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other's differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply! This position is a technically savvy and customer-centric individual who is responsible for administering live webinars for the learners and providing customer support via phone and live chat. Proficiency in audio/video technology, combined with their strong organizational and communication skills, will play a vital role in delivering top-notch services to customers. Demonstrating a successful track record in administering daily live webinar broadcasts while upholding excellent service standards and ensuring high customer satisfaction. Location: Remote Supervisory Responsibilities: None Duties/Responsibilities: Capture, record, and deliver high quality webinar broadcasts. Troubleshoot technical issues that customers might have when viewing our webinars. Pre-production equipment tests to prevent any issues during live broadcasts and recordings. Handle complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution. Assist customers with other support related needs. Follow communication procedures, guidelines, and policies. Available for evening/weekend work when necessary. Other duties and responsibilities as assigned. Required Skills/Abilities: Ability to collaborate and respond quickly. Excellent organizational skills and attention to detail, accuracy, and quality. Excellent communication skills, both written and oral. Excellent time management skills with a proven ability to meet deadlines. Strong Computer / Data Entry Skills - Microsoft Office Proficiency. Problem solving and troubleshooting skills. Continual focus on improvement, innovation, and creative development. Ability to work well independently and as a team. Ability to adapt to the changing needs of the company and department. Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers. Ability to function well in a high-paced and at times stressful environment. Ability to multi-task in a flexible environment with minimum supervision Proficient with Microsoft Office Suite or related software. Salary: The starting salary for the Webinar Operations Associate position is competitive and will be commensurate with the candidate's qualifications and experience. The starting hourly pay is $20/hour with the potential for an annual discretionary bonus based on company and individual performance. The final offer will be determined based on factors such as the candidate's skills, education, relevant work experience, and location. The company also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and other perks like remote work. The total compensation package will be discussed in the interview process and based on fit for the role and the organization. The company is committed to providing a fair and competitive compensation structure that reflects the value and contributions of its employees. We believe in fostering a work environment that recognizes and rewards excellence, and we are dedicated to attracting and retaining top talent in the industry. Education and Experience: BA/BS College degree; Degrees specifically in TV/Film/Video production, Communications, Computer Science, Audio/Visual, or equivalent work experience preferred. Live Production Experience; Experience in a live production environment, filming, and/or outputting live streaming video. Remote Production Experience; Experience in a remote production environment, filming, and/or outputting live streaming video. Strong Computer Skills: Experience in video/audio editing through the Adobe Suite is a major plus. HTML5 video playback knowledge a plus. Familiarity with CRM systems and practices; Microsoft Dynamics experience preferred. Experience with Webinar/video conferencing technology and using webcams. Knowledgeable in both Microsoft and Apple products. Experience in Customer Service, Technical Support, or related areas with direct customer communication: Phone/Live Chat support experience preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Equal Opportunity Statement: KnowFully Learning Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $20 hourly Auto-Apply 60d+ ago
  • Fraud Operations Performance Associate II

    Affirm 4.7company rating

    Remote job

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our Customer Operations Team is expanding, and we're seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked. As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross-functional partners, you'll improve visibility into accuracy. The responsibilities of this position may also extend to ensuring the overall quality of cases worked. It will also be necessary to dedicate 20% of your time to production to stay current with trends, issues, and workflows. What You'll Do Identify knowledge gaps through analysis and QA Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing Document findings as appropriate and escalate to Leadership Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting Maintain daily expected cases volume with an accuracy score of 98%+ What We Look For 3+ years of Fraud experience, preferably within the fintech industry 1+ years Quality Assurance experience, preferably within the fintech industry Demonstrated ability to work independently with leadership and exhibit strong project management skills Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement Proven track record of identifying and resolving quality issues and driving process improvements Focused, self-motivated and reliable with ability to stay focused on a task and work independently Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization Experience with industry-specific tools and standards, including but not limited to: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido Base Pay Grade - D Equity Grade - 1 Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000 USA base pay range (all other U.S. states) per year: $62,000 - $82,000 Employees new to Affirm typically come in at the start of the pay range. Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
    $70k-90k yearly Auto-Apply 5d ago
  • Customer Strategy & Operations Associate

    Lightyear 4.0company rating

    Remote job

    The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear's platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: As a Customer Strategy & Ops (CSO) Associate, you will sit at the intersection of our customers, product, and go-to-market teams. You'll guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying/driving expansion opportunities. You'll spend time ensuring that our customers achieve successful outcomes and work cross-functionally with our Sales, Operations, and Product teams. As the first CSO hire, you will help refine and execute the foundational playbooks, tooling, and processes that scale Lightyear's customer experience. This role is designed to grow into the right hand of the Head of Customer Success, with significant growth in responsibility and compensation over time. This position will be full-time and fully remote with competitive total cash compensation ranging from $115-135k based on experience and additional equity compensation. Key Responsibilities Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies Prepare and deliver quarterly business reviews that connect customer goals with Lightyear's product impact Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales Advocate for customers internally, influencing product and operations decisions Ideal Qualifications 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment Strong communication, presentation, and relationship-building skills High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine/build dashboards Bonus if located in Austin (Hiring Manager is based in Austin)
    $115k-135k yearly Auto-Apply 60d+ ago
  • Legislative Operations Associate

    Roger Baldwin Foundation of ACLU 4.0company rating

    Remote job

    The ACLU of Illinois is one of the largest state affiliates of the American Civil Liberties Union, a nationwide, non-partisan membership organization dedicated to the defense and expansion of civil rights and civil liberties. The ACLU has been at the forefront of every major battle for civil liberties and social justice in this country and continues to work through integrated advocacy to advance equality, fairness, and freedom, especially for the most vulnerable in our society. Job Description Reporting to the Advocacy and Intergovernmental Affairs Director and working closely with the Advocacy team, the Legislative Operations Associate will play a vital role in supporting the ACLU of Illinois's legislative advocacy initiatives. This position provides crucial administrative and logistical support, ensuring the accuracy and operational excellence of legislative activities. The Legislative Operations Associate will also collaborate with colleagues in the Legal, Communications, and Philanthropy & Engagement Departments to promote change using an integrated advocacy approach. Responsibilities Lead the bill tracking and monitoring process, including identifying bills and amendments of interest and tracking organizational positions throughout the legislative cycle. Manage the process for submitting legislative analysis, including coordinating with and supporting Advocacy and relevant Legal staff to ensure timely substantive analysis of all bills and amendments of interest. Develop and distribute schedules for state and local legislative and administrative hearings, meetings, and related events. Coordinate and schedule legislative events. Manage legislative documents and databases, ensuring accurate and up-to-date information. Prepare and distribute legislative updates, reports, and other relevant materials. Assist in the preparation of fact sheets, legislative and policy presentations, and other advocacy materials as needed. Maintain effective communication with legislators, staff, coalition partners, and community stakeholders. Handle confidential information with discretion and maintain strict confidentiality. Assist with special projects and other duties as assigned to support the Advocacy Department's goals. Liaise with vendors that provide services for legislative needs (e.g., FastDemocracy and Blueroom Stream), including attending training on function updates, communicating system malfunctions, and training team members. Serve as the point of contact for general legislative inquiries and triage them to appropriate team members. Manage mandatory reporting for lobbying activities, including lobbyist registration and lobbying expense reporting. Coordinate, support, and provide advocacy training to allied organizations and supporters. Participate in speaking engagements that advance and support the work of the Advocacy Department and the organization. Requirements At least 3 years continuous, proven effective, administrative experience, preferably in a legislative or advocacy setting. Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Strong attention to detail and accuracy. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency with Canva. Proficiency, or the ability to learn, the use of video-based meeting systems (e.g., Zoom, Teams). Familiarity with the Illinois legislative process is highly desirable. Commitment to the ACLU's mission of protecting and advancing civil liberties and civil rights. Experience working with individuals and communities with diverse identities. Salary and Benefits The salary for the Legislative Operations Associate is within the collective bargaining contract Classification III-Strategist 1. The minimum salary for this classification is $53,000 annually; depending on the nature of an applicant's experience and qualifications, the position may pay as much as $62,000. Benefits include: Vacation: 15 days of paid vacation in the first year and 20 days of paid vacation thereafter. Health benefits: 100% employer-paid premiums for medical, vision, and dental insurance for staff and eligible dependents. Retirement benefits: 6% employer-paid retirement contribution after 1 year without any employee contribution, plus 50% employer retirement match of the first $3000 the employee contributes. Other benefits: 100% employer-paid life insurance; employee assistance program; short and long-term disability insurance. Paid parental leave after 1 year. Flexible spending account. The Legislative Operations Associate is an exempt union position that is part of a bargaining unit represented by the National Organization of Legal Services Workers / United Auto Workers Local 2320. ACLU-IL staff are based in Chicago, IL and are currently working on a hybrid in-office / remote work schedule. Staff members will be expected to work in our Chicago office on in-office days. How to Apply Applicants should submit the following materials: A current resume. A cover letter that explains (1) your interest in working for the ACLU of Illinois in this role, and (2) how you meet the qualifications listed above, particularly with the Illinois legislative process, and your commitment to civil rights and liberties. Applications will be reviewed on a rolling basis. ACLU Employment Statement The ACLU of Illinois is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, criminal record, or veteran status. The ACLU of Illinois is committed to providing reasonable accommodation to individuals with disabilities. If you require assistance with the online application process, please email our Human Resources Manager at *******************, including the position you are applying for in the subject line. You will receive additional information regarding how to request accommodation for the interview process. Salary Description $53,000 - $62,000
    $53k-62k yearly 60d+ ago
  • Fiscal Operations Associate

    Congreso

    Remote job

    The Part-Time Fiscal Operations Associate is an essential member of Congreso's fiscal team, responsible for supporting accounts payable and overall financial operations. This role serves as a key liaison between the Administrative and Programmatic Divisions, requiring strong financial skills, attention to detail, and effective collaboration across departments. The Fiscal Operations Associate is primarily responsible for the following: Managing credit card payments and processing related transactions. Posting journal entries accurately and maintaining organized transaction records. Communicating with staff regarding expense coding and payment details. Ensuring adherence to internal controls and compliance with fiscal policies. Learning and utilizing accounting software tools, including Microsoft Dynamics GP, Fidesic Accounts Payable Automation, SAP Concur, and Pivot Payables. This position reports to the Accounting and Payroll Director. This is a Remote position. The Fiscal Operations Associate applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee-focused experience that is appreciative of the unique strengths, values and needs that each employee brings to the workplace; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to employee experience, records management, and data integrity and usability. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Fiscal Operations Regularly updates monthly Accounts Payable credit card worksheet that tracks payment status of operational expenses for Congreso and its entity 2800 American Street Company. Downloads and saves monthly expenses for backup needed for grant reimbursements and recovery of Full Time Employee (FTE) expenses. Saves and/or combines PDF files as needed for grant requirements. Journal Entries Posts monthly credit card expenses in Microsoft Dynamics GP for Administrative Division's credit card expenses. Other Responsibilities Supports other Accounts Payable and fiscal functions as needed to meet monthly deadlines. Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills a plus. Supervisory Responsibilities: This position does not have supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: Associates in accounting or Bachelor degree a plus. Minimum Experience: Experience in nonprofit accounting a plus. Computer proficiency in cloud applications and Microsoft Office Suite required. Excellent oral and written communications skills required. Certification/License: Mandated Reporter and Supporting Children and Families with Disabilities training certificates required and may be completed post hire.
    $41k-77k yearly est. Auto-Apply 6d ago
  • Support Operations Associate

    Sales Match

    Remote job

    Job Title: Remote Support Operations Associate Hourly Pay: $20 - $24/hour We are seeking a proactive and detail-oriented Support Operations Associate to join our remote team. In this role, you will assist with ensuring the smooth operation of our customer support function by tracking key metrics, maintaining workflow efficiency, and contributing to operational improvements. If you enjoy working behind the scenes to enhance customer service delivery and are looking for a remote opportunity with growth potential, we would love to hear from you. Key Responsibilities: Support daily operations of the customer support department. Monitor service quality metrics and suggest workflow optimizations. Track KPIs and prepare regular operational reports. Identify and address inefficiencies in support processes. Assist with the development of training resources and best practice documentation. Collaborate with support leads to maintain operational consistency and excellence. Contribute ideas for improving tools, systems, and support strategies. Help implement new processes and measure their effectiveness over time. Qualifications: Strong organizational and multitasking skills. Comfortable using customer service platforms and data analysis tools. Analytical thinker with a focus on efficiency and continuous improvement. Excellent written and verbal communication skills. Ability to work independently in a remote environment. Previous experience in support operations, customer service, or administrative roles is preferred but not required. Reliable internet connection and a quiet, dedicated workspace. Perks & Benefits: 100% remote work with flexible scheduling. Competitive hourly pay: $20 - $24 based on experience. Paid training and career development support. Collaborative, supportive work environment. Opportunities for career advancement into senior support and operations roles.
    $20-24 hourly 60d+ ago
  • Operations Associate

    Wynd Labs

    Remote job

    Who We Are: We build infrastructure that delivers massive amounts of web data to the companies training the world's most powerful AI models. We're the team that helps to power and support Grass, a bandwidth-sharing network that lets us operate a massive distributed crawler, giving us unique access to high-quality public web data at global scale. On top of that, we've built pipelines for ingesting, segmenting, and annotating billions of videos, transcripts, and audio files, powering dataset creation for frontier labs. We're lean, technical, and move fast. No red tape, no slow decision-making; just a team of builders pushing to expand what's possible for open web data and AI. The Role. We're seeking an Operations Associate who will support daily business operations while delivering projects that increase our operational capabilities and improve process efficiency. Who You Are. Acts with integrity and seeks out responsibility. Demonstrates resilience, resourcefulness, and motivation for getting things done. Approaches challenges as opportunities. Curious and eager to learn. Welcomes feedback and open dialogue. Process driven. What You'll Be Doing. Analyzing existing workstreams to identify opportunities to develop and implement automated, or more efficient solutions, for process optimization. Collaborating with the founders and across various departments such as marketing, sales and software development to facilitate smooth operational flow. Carrying out administrative tasks and processes, and preparing operational documents such as reports, spreadsheets, and briefing notes. Drive special projects that increase our operational capabilities. Skills, Requirements and Qualifications. Minimum of 2 years of experience in an administrative, operations or project management role. Ability to work under pressure and evaluate priorities. High EQ - gains trust and enjoys working with people. Attention to detail and well organized. Tech-savvy with proficiency in automation tools and software. Ownership mentality demonstrated by taking projects from inception to completion Strong communication and interpersonal skills. Why Work With Us: Opportunity. We are at at the forefront of developing a web-scale crawler and knowledge graph that allows ordinary people to participate in the process, and share in the benefits of AI development. Culture. We're a lean team working together to achieve a very ambitious goal of improving access to public web data and distributing the value of AI to the people. We prioritize low ego and high output. Work Remotely Compensation. You'll receive a competitive salary, benefits and equity package.
    $38k-72k yearly est. Auto-Apply 60d+ ago
  • Marketing Ops Associate (Operations)

    30 Minutes To President's Club

    Remote job

    30MPC is the top media company in sales behind the #1 sales podcast and bestselling book. We're known for putting out the most actionable sales content out there without the fluff-and now we're looking for a Marketing Ops Associate (Operations) to be the connective tissue behind every piece of content we put in front of our audience. You'll project manage content production through launch, plan new product drops, and much more: Content Project Manager: You'll project manage the pre and post-production process of our Youtube and Podcast channels, partnering with editors to make sure every piece of content goes out on time and mistake free. Content Operations: You'll build the backend of all our major project lines from newsletters to webinars to courses, taking all of our content peices the last mile. Everything Else: Whether it's launching our next course, helping with visual identities for our new thumbnails, or A/B testing landing page conversion, you'll do it all. Background You must have 2+ years marketing operations experience, in a fast-paced tech environment. You are a solution finder and provider. Someone that can “make it happen”. You're comfortable wearing multiple different hats, solving problems in different areas of the business. Along the way, we'll work together to find the areas where you 1. Have the most passion 2. Can be truly great at. You can learn new things (like sales) in a snap and you're excited to project manage visuals to life. Why Join Us? This is no run-of-the-mill marketing ops job: If you want responsibility and ownership on day 1... you'll be right at home joining our scrappy team of 8. If you want to work behind-the-scenes for outrageous, fun content concepts... we ban boring marketing concepts and push the edge in all of our content. If you want to build the #1 sales media company with us... you'll touch more parts of the content machine than you would in any traditional corporate marketing job. Ready? Grab your Hawaiian shirt and welcome aboard, folks. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 19, 2025. Please see the independent bias audit report covering our use of Covey here.
    $38k-72k yearly est. Auto-Apply 1d ago
  • Operations Associate, Accounts

    Commure + Athelas

    Remote job

    At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more - all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide - more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As an Operations Associate at Commure + Athelas, you will play a pivotal role in our Account Operations team focusing on developing and maintaining relationships with clients for our Revenue-Cycle Management business arm. You will work across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless client onboarding process and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This position is 100% remote, but we highly prefer candidates in the Central and Eastern time zones. What You'll Do Drive client growth through operational optimization and new growth initiatives Drive operational metrics (process throughput, defect rate, etc.) Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months Ensure the efficient and timely execution of all essential aspects of internal operations projects. Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. Breakdown complex, challenging business problems Own execution and outcomes Understand the business in-and-out to be proactive about solving emerging problems Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue Effectively manage client relationships, ensuring satisfaction and maximizing retention. 5-10% travel required What You Have 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience Comfortable working with data and proficiency in SQL + Excel Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices. Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending ******************, @commure.com ****************. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
    $38k-72k yearly est. Auto-Apply 60d+ ago
  • Operations Associate

    Nutrafol 3.8company rating

    Remote job

    Keep Growing with Nutrafol We're a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It's our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow. About You: The ideal candidate is ready to join a rapidly growing team. We are looking for an Operations Associate, who is technically savvy and ready to wear multiple hats. We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic. You should have superlative organizational and communication skills and a strong eye for quality and detail. We are looking for someone who is very flexible and is willing to work during the weekend. The Operations Associate will work with third-party fulfillment centers, shipping carrier relationships, customer experience, supply chain team and offshore team. This is a full-time role with a Tuesday-Saturday schedule (8:30am to 5:30pm ET) to ensure team coverage and support during peak business needs. Role Responsibilities: DTC: Perform daily fraud-screening on orders flag for secondary verification before releasing. To handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems. (Magento, Kount, Authorize.net and PayPal preferred) Handle all Fulfillment/Shipping issues and work closely with 3PL vendors. Assist and troubleshoot any system issues raised by the customer experience team. Triage any new projects and issues internally before escalating it to the development team. Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. Handle all order errors and returns. Liaising directly with the Card Processing Team for account specifics. Process and submit documentation for chargebacks. Ability to learn and handle the tasks needed for B2B and Retail channels. Responsible for ensuring all orders are fulfilled in a timely manner. Investigate any potential order and system errors General knowledge of handling data Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. B2B: Handle all Fulfillment/Shipping issues and work closely with the fulfillment center. Responsible for ensuring all orders are fulfilled in a timely manner. Review and release orders that are verified orders. Work closely with the Business Services Executive Team for any shipping related issues that the Business Development Manager escalated. Triage any new projects and issues internally before escalating. Investigate any potential order errors, returns and chargebacks. Requirements: Bachelor's degree or equivalent combination of education and experience 2- 5 years experience in operations and hands-on technical experience Knowledge on ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, business processes, etc.) Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus Strong organizational, time management, communication, process orientation and problem-solving skills Some experience in analysis and documentation of functional requirements for ecommerce projects Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain), at different levels of the organization In-state and out-of-state traveling required for on-site audits and 3PL visits A flexible mindset willing to accommodate the potential need for after hours coverage Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.Salary Range:$60,000-$65,000 USDPerks & Benefits Fully remote work experience Comprehensive medical, dental, and vision package, including FSA program 401K with employer match Quarterly Bonus Program Flexible PTO Two company-wide wellness breaks every day Free lunch on us every Tuesday and Thursday via Seamless/Grubhub Monthly wellness stipend Monthly internet stipend Monthly cell phone stipend Annual learning & development stipend Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays Free meditation app membership (Headspace) Free Nutrafol subscription Pet insurance discounts and benefits California residents may review our CCPA notice here.
    $60k-65k yearly Auto-Apply 6d ago
  • Account Management Operations Associate

    Resortpass 4.5company rating

    Remote job

    About the company: ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay. Our marketplace now connects guests with 2,300+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott Hilton, and more. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible. The result: unforgettable experiences for guests and new revenue streams for partners. Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality. About the role We are currently hiring a new member on our Account Management team! This person will handle many of the manual updates for our team due to system limitations. You will assist the AM team during the busy season and allow them to focus on inventory, pricing and hotel product conversion. This person will not be interacting with the hotels much but assisting with data entry tasks. This is a wonderful opportunity for someone looking for seasonal remote work. Compensation for this May-September contract position will be $25 per hour and your shift will be Monday - Friday. What you'll do Assist in managing hotel accounts, including updating information and resolving issues Perform data entry tasks accurately and efficiently to maintain and update partner records Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns Collaborate with the account management team to ensure a seamless and high-quality partner experience Assist with ad-hoc projects as assigned to support the overall goals of the account management team Who you are We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you! You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented An empathetic partner. You're able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality Communicative. You're clear and concise in your written and verbal communications A problem solver. You're excited by a complex problem and take pride in finding unique and timely solutions A good human being. While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees This contract position requires use of personal equipment including a computer and internet connection.
    $25 hourly Auto-Apply 31d ago
  • Operations Associate

    Unilever 4.7company rating

    Remote job

    **Keep Growing with Nutrafol** We're a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It's our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow. **About You:** The ideal candidate is ready to join a rapidly growing team. We are looking for an Operations Associate, who is technically savvy and ready to wear multiple hats. We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic. You should have superlative organizational and communication skills and a strong eye for quality and detail. We are looking for someone who is very flexible and is willing to work during the weekend. The Operations Associate will work with third-party fulfillment centers, shipping carrier relationships, customer experience, supply chain team and offshore team. **_This is a full-time role with a Tuesday-Saturday schedule (8:30am to 5:30pm ET) to ensure team coverage and support during peak business needs._** **Role Responsibilities:** **DTC:** + Perform daily fraud-screening on orders flag for secondary verification before releasing. + To handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems. (Magento, Kount, Authorize.net and PayPal preferred) + Handle all Fulfillment/Shipping issues and work closely with 3PL vendors. + Assist and troubleshoot any system issues raised by the customer experience team. + Triage any new projects and issues internally before escalating it to the development team. + Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. + Handle all order errors and returns. + Liaising directly with the Card Processing Team for account specifics. + Process and submit documentation for chargebacks. + Ability to learn and handle the tasks needed for B2B and Retail channels. + Responsible for ensuring all orders are fulfilled in a timely manner. + Investigate any potential order and system errors + General knowledge of handling data + Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner. **B2B:** + Handle all Fulfillment/Shipping issues and work closely with the fulfillment center. + Responsible for ensuring all orders are fulfilled in a timely manner. + Review and release orders that are verified orders. + Work closely with the Business Services Executive Team for any shipping related issues that the Business Development Manager escalated. + Triage any new projects and issues internally before escalating. + Investigate any potential order errors, returns and chargebacks. **Requirements:** + Bachelor's degree or equivalent combination of education and experience + 2- 5 years experience in operations and hands-on technical experience + Knowledge on ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, business processes, etc.) + Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus + Strong organizational, time management, communication, process orientation and problem-solving skills + Some experience in analysis and documentation of functional requirements for ecommerce projects + Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes + An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution + Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain), at different levels of the organization + In-state and out-of-state traveling required for on-site audits and 3PL visits + A flexible mindset willing to accommodate the potential need for after hours coverage Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package. Salary Range: $60,000-$65,000 USD **Perks & Benefits** + Fully remote work experience + Comprehensive medical, dental, and vision package, including FSA program + 401K with employer match + Quarterly Bonus Program + Flexible PTO + Two company-wide wellness breaks every day + Free lunch on us every Tuesday and Thursday via Seamless/Grubhub + Monthly wellness stipend + Monthly internet stipend + Monthly cell phone stipend + Annual learning & development stipend + Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays + Free meditation app membership (Headspace) + Free Nutrafol subscription + Pet insurance discounts and benefits _California residents may review our CCPA notice here (******************************************************************************************************************* ._ As set forth in Nutrafol's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
    $60k-65k yearly 60d+ ago
  • Consultant - Operations Associate Organizing Resilience

    Amalgamated Foundation 4.5company rating

    Remote job

    Job Description HOW TO APPLY Applications will be reviewed on a rolling basis and must be received by November 17, 2025. Applications received after the deadline may be reviewed dependent upon qualifications. Submit a resume and cover letter that demonstrates your understanding of the role and how your experience aligns with the contract deliverables. Applications will be considered on a rolling basis until the position is filled. To protect the integrity of our structure candidacy process, we kindly ask that all applicants do not call, email, or message our office or any member of the Organizing Resilience or Amalgamated Charitable Foundation (ACF) Team about this opportunity. ABOUT US The Amalgamated Foundation is a platform for progressive, social change philanthropy that manages more than 200 donor-advised funds and collaborative funds. Committed to innovation, the Foundation is uniquely nimble and efficient in forging connections between individual donors, institutional funders, and grantees. Organizing Resilience (OR) coordinates national and local expertise to develop the tools, talent, and networks that will allow movement organizations, the philanthropic community, and government leaders to respond to the humanitarian and political crises that unfold during and after moments of disaster. By pre-building key aspects of disaster response and networks across regions and sectors before crises surface OR connects resources to on-the-ground leaders where they will have an immediate and lasting impact. Organizing Resilience is a sponsored project of the Amalgamated Charitable Foundation. Contract: Operations Associate Location: Houston, TX (Hybrid - in-person at shared office space with some remote work flexibility, 20 hours a week on contract Pay: $30/hour Term: 6 Months Reports to: Operations Manager Contract Summary: Seeking a part time, short term, contracted Operations Associate to support high-priority internal systems and special projects under the direction of the Operations Manager. This contract will focus on logistics, data management, events, and creative resource development support, ensuring that day-to-day operations and coordination efforts executed in a timely and efficient manner. The ideal consultant is detail-oriented, proactive, and comfortable supporting multiple workstreams in a fast-paced, responsive environment. Experience and/interest in nonprofit operations, event management, and movement infrastructure is preferred. Core Duties and Deliverables1. Invoice & Data Management (35%) Track and log contractor invoices and reimbursements across operations. Maintain accurate and updated documentation of invoice history and expense categories. Manage and clean contact and email data lists across CRM and spreadsheets. Input and track data related to funders, grantees, organizational partners, and disaster-impacted communities. 2. Event & Logistical Support (30%) Coordinate logistics for virtual and in-person events (set-up, registrations, calendars, tech support) for upcoming events during term of contract. Provide day-of support for Zoom, Slack, and other tools during team gatherings or public events. Take meeting notes, track follow-ups, and ensure clear post-event documentation. 3. Graphic Design & Resource Creation (20%) Design flyers, one-pagers, and toolkits in Canva or Adobe. Update and format documents and materials for internal and external use. Assist in the layout and visual consistency of branded assets. 4. Administrative & Tech Operations (15%) Organize and maintain Google Drive folders and file naming conventions. Troubleshoot tech issues related to Zoom, Slack, and Google Workspace. Must-Have: Experience with Google Workspace, Slack, and Zoom. Strong comfort and experience with spreadsheets and data entry. Strong organizational skills and ability to manage multiple tasks simultaneously. Detail-oriented, proactive, and a strong problem solver. Familiarity with Canva and/or Adobe for basic design work. Proficiency in digital tools for scheduling, tracking, and managing event logistics. Nice-to-Have: Experience with CRM platforms (e.g. Bloomerang). Familiarity with mutual aid, community organizing, or disaster response. Experience working remotely on distributed teams. Knowledge of basic project or event planning workflows. Powered by JazzHR rtk6WWgiuB
    $30 hourly 12d ago
  • Fiscal Operations Associate

    Congreso de Latinos Uni 3.9company rating

    Remote job

    The Part-Time Fiscal Operations Associate is an essential member of Congreso's fiscal team, responsible for supporting accounts payable and overall financial operations. This role serves as a key liaison between the Administrative and Programmatic Divisions, requiring strong financial skills, attention to detail, and effective collaboration across departments. The Fiscal Operations Associate is primarily responsible for the following: Managing credit card payments and processing related transactions. Posting journal entries accurately and maintaining organized transaction records. Communicating with staff regarding expense coding and payment details. Ensuring adherence to internal controls and compliance with fiscal policies. Learning and utilizing accounting software tools, including Microsoft Dynamics GP, Fidesic Accounts Payable Automation, SAP Concur, and Pivot Payables. This position reports to the Accounting and Payroll Director. This is a Remote position. The Fiscal Operations Associate applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee-focused experience that is appreciative of the unique strengths, values and needs that each employee brings to the workplace; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to employee experience, records management, and data integrity and usability. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Fiscal Operations Regularly updates monthly Accounts Payable credit card worksheet that tracks payment status of operational expenses for Congreso and its entity 2800 American Street Company. Downloads and saves monthly expenses for backup needed for grant reimbursements and recovery of Full Time Employee (FTE) expenses. Saves and/or combines PDF files as needed for grant requirements. Journal Entries Posts monthly credit card expenses in Microsoft Dynamics GP for Administrative Division's credit card expenses. Other Responsibilities Supports other Accounts Payable and fiscal functions as needed to meet monthly deadlines. Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills a plus. Supervisory Responsibilities: This position does not have supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: Associates in accounting or Bachelor degree a plus. Minimum Experience: Experience in nonprofit accounting a plus. Computer proficiency in cloud applications and Microsoft Office Suite required. Excellent oral and written communications skills required. Certification/License: Mandated Reporter and Supporting Children and Families with Disabilities training certificates required and may be completed post hire.
    $22k-30k yearly est. Auto-Apply 6d ago
  • Content Operations Associate

    Roku 4.9company rating

    Remote job

    Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Role As a Content Operations Associate (Pre‑Production), you'll operate with significant autonomy within Programming Operations, serving as the primary contact for partners with large or complex content libraries. You'll configure, monitor, and optimize automated workflows that ingest, transform, validate, and publish video packages to the Roku platform. You'll own documentation, drive cross‑functional communication, and partner with Systems Operations to triage bugs, ship features, and improve performance. This role suits a highly organized operator who can navigate ambiguity, make data‑informed tradeoffs, and improve processes at scale. This role is a hybrid position. In office Monday - Thursday with the option to work from home on Friday. What you'll be doing Partner management Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs. Manage onboarding and change requests; set and maintain SLAs and expectations. Workflow ownership Configure, maintain, and continuously improve pre‑production workflows (ingest, validation, transformation, packaging, publishing). Design and tune automated checks for metadata, timed text, artwork, and media QC; manage exception queues and escalation paths. Documentation and enablement Author and maintain SOPs, runbooks, partner implementation guides, and API/use‑case docs; ensure version control and discoverability. Create training materials and deliver enablement sessions for internal teams and partners. Quality and reliability Collaborate with Systems/Engineering to file and prioritize defects, verify fixes, and roll out new features. Identify bottlenecks and propose tooling or process changes; lead small pilots and document outcomes. Cross‑functional collaboration Coordinate with Acquisitions, Content Programming, Marketing, Legal, and Business Operations to align timelines and deliverables. Support content launches and promotional beats, ensuring assets and metadata are platform‑ready. Reporting and insights Define, track, and report operational KPIs (SLA adherence, first‑time‑right rate, exception rate, time‑to‑publish). Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders. We're excited if you have 2-4+ years in content operations within video/OTT/OVP or adjacent media delivery environments. Hands‑on experience troubleshooting workflow exceptions across ingest, metadata, media, and timed text. Familiarity with streaming media tech: transcoding, file formats/containers, codecs, DRM, captions/subtitles, CDN concepts. Working knowledge of metadata schemas and tooling: XML/JSON, MovieLabs/EMA; comfort reading/editing manifests. Solid understanding of video QC principles (e.g., loudness, frame rate, color space, subtitle timing). Strong written and verbal communication; able to translate technical detail for non‑technical audiences. Proven ability to manage multiple projects, prioritize against SLAs, and maintain exceptional attention to detail. Experience with digital distribution systems, MAM/DAM, and orchestration tools. Familiarity with APIs; basic scripting in Python or JavaScript for data wrangling, API calls, or light automation. Experience with JIRA/Confluence, Looker/Mode/Tableau, and log analysis tools. Spanish proficiency (verbal and written) or another second language. Knowledge of accessibility standards (FCC/ADA/WCAG) and regional compliance for captions/ratings. Experience with AVOD/FAST workflows, EPG/playlist generation, content rights windowing. Comfort with Git and CI/CD concepts for operational tooling. #LI-FA1Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
    $61k-91k yearly est. Auto-Apply 22h ago
  • Weekend Global Transportation Operations Specialist

    GE Aerospace 4.8company rating

    Remote job

    As a member of the Global Transportation team, you'll work on an international team that contributes to GE Aerospace's transportation & logistics excellence. You will develop a deep understanding of the business' logistical needs and the impact of our operations and resolve some of our biggest transportation challenges. You'll execute our transportation processes to ensure our supply chain's logistics operate smoothly and use a data driven, analytical approach to resolve issues and improve our performance. This role will work a non-standard work schedule, your typical work week will be Friday through Monday to ensure our logistics operations and our ability to delivery material to clear our engines to build continues to flow through the weekend. This role is open to remote consideration in EST and CST. **Job Description** + Execute the Clear to Build Process and Standard Work to transport, track and ensure parts are delivered to meet our future weekly engine output goals. + Surface emerging international and domestic delivery issues and act as the transportation escalation point during the weekend to pull in the right stakeholder to resolve delivery issues. + Lead cross-functional projects to ensure optimal internal process for supply chain fulfilment. Develop relationships to gain knowledge of business plans requiring logistics strategy, tactical and transactional refinement to meet demands. + Embrace and utilize supplier metrics to develop and implement process improvements aimed at reducing the shipment processing cycle time, enhancing quality, productivity, and service capability. In addition, global transportation finances, price inflation and deflation, premium transportation utilization, and on-time delivery performance. + Enable operations team by preparing both operational and financial performance data, through embracement of global transportation digital tools. + Contribute to GE Aerospace's transportation quality program to include identifying transportation supplier process & performance gaps and managing long term process improvements with suppliers. Develop and maintain relationships with supplier operations personnel to assist with defect resolution, corrective & preventative action implementation + Plan and implement changes in operating practices that contribute to the overall reduction in operating expenses while providing satisfactory services the customers + In collaboration with GTO Operations, identify cost savings projects and effectively manage to completion and realized savings. + Champion regulatory, policy and procedure compliance as well and EHS standards **Required Qualifications** + Bachelor of Science (or a high school diploma / GED with at least 4 years of logistics experience) + 3 years of logistics experience **Desired Characteristics** + Experience of both international and US domestic logistics operational experience. + Understanding of global customs requirements + Root cause analysis, corrective & preventative action process expertise + Advanced MS Excel + Possess a strong customer centric service approach, while balancing policy, procedures, and transportation objectives & goals + Demonstrated ability to maintain schedules and meet deliverables in a fast paced highly dynamic environment + Demonstrated knowledge and expertise managing in a metrics-based environment to include data compilation and analysis, and effectively managing performance gaps + Possess excellent organizational skills to effectively manage multiple priorities concurrently + Operational background an advantage + Humble: respectful, receptive, agile, eager to learn + Transparent: shares critical information, speaks with candor, contributes constructively + Focused: quick learner, strategically prioritizes work, committed + Leadership ability: strong communicator, decision-maker, collaborative + Problem solver: analytical-minded, challenges existing processes, critical thinker The salary range for this position is $89,500 - 120,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan. This posting is expected to close on August 12, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $89.5k-120k yearly 60d+ ago

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