TTEC jobs - 129 jobs

At Percepta, we bring first-class service across each market we support. As a Dealership Warranty Advocate (100% Work from home), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner. This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication. The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals. During a Typical Day, You'll * Investigate and resolve Dealerships' warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues. * Document each contact in the appropriate system and create/maintain all contact communications. * Utilize Automotive Warranty systems for claims review and processing. * Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements. Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points. * Provide feedback on improvement implementation plans to the client and Percepta management teams. * Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels. * Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives. * Ensure adherence to the client's record retention policy. * Work on activities and/or projects as requested by management. What You Bring to the Role * High School diploma required; College Degree preferred * 3-5 years of experience required in one of or a combination of the following areas: * Dealership Warranty Administration (preferably at a major automotive Dealership), or * Warranty-related or Recall-related work at an OEM, or * Service Technician experience (preferably at a major automotive Dealership) What You Can Expect * Health/Dental/Vision/Life Insurance * Pay of $23 per hour * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

Title - QA consultant Duration - 6 months extendable (Must have good experience in Video testing and have exp on Networking) Job Description: · Performing testing for Verizon's FiOS Video services including the testing of equipment (Set Top Boxes, Cable Cards, and Digital Media devices) and Ad Insertion services (DMA and sub-DMA advertisement) · Analyze requirements, developing test cases, construct multi-platform test-beds, execute test cases and document findings and defects. · Potentially writing test scripts for and gathering data related to test automation Requirements: · Experience with video testing or Q/A · Neural networks in R statistical package experience · Familiarity with traditional Digital video head-ends (Trancoding, Muxing, Conditional Access, VoD, etc.) · Experience with ad insertion (linear and target) · Networking experience (TCP/IP, Fiber-optics, Routers, Switches, etc.) · Experience with In-Home devices (Set Top Boxes, routers) · Experience with desktop operating systems - Windows, MAC · Experience with server operating systems - Solaris/Linux, Microsoft Server 2008 · Familiarity with digital video and audio formats (MPEG-2 & 4, AC3, etc) Technical skills: · Experience with Motorola and/or Cisco (Scientific Atlanta) Set Top Boxes · Experience with SeaChange SPOT system · Experience with MPEG processors (grooming, re/multiplexing) · Knowledge of ANSI/SCTE-30 & 35 standards · Video test equipment (MPEG Analyzer, RF Signal Level Meters) · Application testing on video game consoles like Xbox 360 · Familiarity with HP Quality Center General Requirements · BS degree in a technical field (BS-EE or BS-CS preferred) · 5 years of related job experience · Strong verbal and written communications skills - Must be able to understand instructions and to communicate issues to their test leads. Explain technical problems and scenarios using non-technical language. · Organized with a strong attention to detail · Strong analytical skills · Ability to follow processes, but to think outside of the box. · Job includes individual and team work, candidate should be self-motivated. · Proficiency with MS Office applications (Excel, Word, PowerPoint) Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Job Type Contract PROtect is seeking a Product Marketing Specialist (Contractor) to help shape our product marketing strategy and bring it to life through clear messaging, strong technical and customer-facing content, and go-to-market support. This role will support our IDMS product and an AI-focused product, partnering closely with product, marketing, and business development to strengthen our story, improve conversion, and support growth. Time Commitment & Path 10-15 hours/week (contract) Key Responsibilities Define ICPs and personas for priority segments and buying roles across SMB, mid-market, and/or enterprise Build and maintain a messaging framework (positioning, value props, proof points, differentiation, objections) Develop customer-facing and internal assets, such as: product/solution one-pagers, briefs, web copy, FAQs, and light sales enablement as needed Create and optimize email nurture content aligned to personas and stages (awareness ? consideration ? decision) Collaborate with marketing, product, business development, and leadership and other team members to ensure consistent messaging across campaigns, content, and event activations Conduct market/competitive research to support positioning and content direction Requirements SaaS product marketing experience required (experience supporting SMB, mid-market and/or enterprise audiences) Strong writing and editing skills; able to translate technical concepts into clear customer value Comfortable working cross-functionally and moving deliverables forward with minimal oversight Organized, responsive, and able to manage multiple workstreams in a part-time cadence Nice to Have Experience in or exposure to NDT (non-destructive testing) or industrial inspections Familiarity or experience marketing AI-enabled products What Success Looks Like (first 60-90 days) Documented ICPs/personas with clear use cases, pains, and buying triggers A usable messaging framework adopted across Marketing/Content/Events At least one email nurture sequence drafted and ready to deploy (or in-market with early performance learnings) PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes

PROtect, LLC is seeking an experienced individual to join our team as a Lead Environmental Monitoring and Mitigation (EMM) Technician. The Lead Technician plays a key role in field operations, overseeing Environmental Monitoring and Mitigation programs designed to minimize fugitive volatile organic compound (VOC) and hazardous air pollutant (HAP) emissions in compliance with EPA standards. The Lead Technician will be responsible for supervising and training EMM Apprentices and Level II Technicians in the field, ensuring work is completed safely, accurately, and efficiently. This role will work closely with site management and project leadership to plan, execute, and document Leak Detection and Repair (LDAR) activities and other compliance-related tasks. POSITION PURPOSE ESSENTIAL FUNCTIONS AND BASIC DUTIES Reporting all incidents, injuries, near misses, motor vehicle or any other unsafe condition or acts to supervisor and the Safety Department regardless of how minor they are. Responsible for team monitoring components in an industrial environment to detect emissions from process equipment using a portable analyzer and electronic data collector. Ability to lead a small team to perform monitoring activities for an assigned route with an allotted amount of time, ensuring all leak interfaces are accurately monitored and reported. Average expected monitoring rate on a route is 250-300 components in a day. Responsible to for team competency in FID/PID Analyzer and basic tablet usage and troubleshooting. Advancing team's ability to learn, read, and understand P&IDs. Responsible for their team calibrating equipment to ensure optimum performance. Makes minor mechanical adjustments when situations arise. Responsible to develop advanced understanding of calibration regulatory requirements, equipment, gas management, and repair of equipment. Includes responsibility for portions of large Client Launch and Audit Projects. Ensures team is completing daily upload of monitoring activity to the customer database and completes daily emissions monitoring reports- must have basic computer knowledge. Able to review work of others, identify gaps. Ability to perform LDAR Audits Communicating daily leaks or potential issues with site operations and maintenance personnel. Communicating/coordinating with all levels of plant personnel. Performing other duties and responsibilities as assigned.E ESSENTIAL FUNCTIONS AND BASIC DUTIES Must be at least 18 years old, have high school diploma or general education degree (GED). REQUIRED KNOWLEDGE AND EXPERIENCE Greater than 5 years related experience and/or training; or equivalent combination of education and experience. Basic PC Skills with particular emphasis on MS Office Suite (Word, Excel). SKILLS/ABILITIES Strong experience in chemical plants or refineries required. Basic knowledge in 3-5 industries. Expanded knowledge of 20+ subjects/reports/regulations, SME tendencies in a couple. Strong communication (written, verbal and listening) and interpersonal skills. Demonstrates initiative, planning work and carrying out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance and undertakes additional responsibilities. Ability to analyze data, evaluate situations and identify problems or opportunities, including likely causes. Strong attention to detail and the ability to prioritize work to meet assigned deadlines. Ability to multi-task in a fast-paced environment. Safety-oriented attitude with a true commitment to personal safety as well as the safety of other is a must. Must be willing/able to don respiratory protection equipment for extended periods of time. Must be reliable/dependable with reliable transportation. Must be willing to work extended hours and weekends when necessary. May be required to travel out of town on a periodic basis. WORKING CONDITIONS May be exposed to fumes or airborne particles; toxic or caustic chemicals and outside weather conditions, including working in inclement weather conditions (extreme heat/cold). This job may require lifting of up to 50 pounds occasionally. Ability to climb and work at heights of up to 300ft. Ability to climb scaffolding & walk up to 30 flights of stairs. Work at moderate to high levels of physical exertion for extended periods. Their work may involve risks to hazards such a working around moving mechanical parts; risk of electrical shock, explosives and vibration. The noise level in the work environment may exceed 85dB and will require the use of hearing protections. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over 450 experts across 11 Cisco Specializations, manage on-premise services, optimize contact centers, perform cloud migrations, and improve existing technology investments to fuel the exceptional customer experience (CX) for our clients' customers. As a Technical Account Manager (TAM), you will serve as the operational and technical leader for a portfolio of clients within TTEC Digital's Managed Services practice. You will drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. This role is pivotal in contract renewals, incident management, platform upgrades, and continuous improvement, requiring strong cross-functional collaboration and a deep understanding of both technical and commercial drivers.What You'll Be Doing Strategic Operations & Client Management Contract Renewal Negotiations: Lead 2-3 renewal negotiations per client per quarter, including pricing, scope, and terms. Actively manage negotiations until contracts are signed, often handling deals ranging from $10K to $4M+. Client Health Checks & Monitoring: Conduct daily system and landing-zone checks, maintain knowledge bases, and drive automation scripting to ensure platform health and client satisfaction. Change & Upgrade Coordination: Plan and execute platform upgrades (e.g., CVP, Finesse, ICM), schedule maintenance windows, and coordinate with Level 2 engineers and Cisco TAC. Incident Escalation & Bridge Support: Serve as the escalation point for P1/P2 incidents, lead or join incident bridges, and ensure timely, clear updates to clients and internal teams. RCA Action Tracking: Partner with Major Incident Response (MIR) to track and implement preventive actions from root cause analyses, ensuring knowledge transfer and checklist completion. Billing Inputs: Provide engineering services hours and OM utilization data to Commercial Admin for monthly billing packs. Contract Scope Alignment: Validate OM responsibilities against SOW/RACI documents and clarify deliverables with clients and internal teams during onboarding and renewals. Platform & Service Delivery Oversee trending and analysis of support and change service requests. Prioritize and assign work for technical resources, ensuring timely completion of change management cycles and incident resolution. Review and analyze platform stability, capacity, and performance metrics; develop and execute action plans to address issues. Coordinate incident and service request resolution from initiation to root cause analysis, collaborating with Service Desk, Level II/III, and management resources. Maintain deep, current knowledge of supported platforms and technologies, applying this expertise to client environments. Ensure strict adherence to client regulations and policies (e.g., ITIL, Incident/Problem/Change/Release Management, Security, Asset Management, Time Reporting). Communication & Relationship Building Build and maintain strong, trusted relationships with client stakeholders, acting as a strategic advisor and escalation point. Organize and lead regular operational status reviews and business review meetings. Coordinate account activities and communications with Account Management, vendors, and internal teams. Proactively check in with clients to assess satisfaction and identify improvement opportunities. Mentor internal team members to ensure high standards of customer service and technical delivery. Capture and share “lessons learned” and best practices across teams. Commercial & Contract Management Support Account Management in client interactions, renewals, and expansion opportunities. Assist in the creation of Statements of Work (SOWs), Change Requests, RFP responses, and other contract documentation. Track project run rates, hours utilization, and ensure accurate invoicing. Compile pre-implementation requirements, level of effort (LOE) estimates, and resource management plans for small projects. Provide formal account status updates and critical client information to peers and leadership. Transition & Change Management Lead the transition of clients from project implementation to steady-state support (Day 2 operations). Ensure creation and maintenance of support reference documentation. Set clear expectations for daily support and ongoing project responsibilities. Integrate feedback to improve delivery methods and client experience. What You'll Bring to the Role 6-8+ years of technical operations management, preferably in contact center technology (cloud or on-premises). Proven experience in client management and technical consulting. Hands-on experience with contact center technologies (voice/data networks, CTI, ACD, IVR, CRM applications). Demonstrated ability to lead, mentor, and develop technical support teams. Strong understanding of ITIL processes and best practices. Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning. Excellent communication, relationship-building, and problem-solving skills. Ability to work effectively in a remote, global, and cross-functional environment. $125,000 - $145,000 a year#LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Your potential has a place here with TTEC's award-winning employment experience. As a **Licensed Property & Casualty Insurance Agent working remotely** , you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need. **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues + Some upselling of products or services to existing customers may be required **What You Bring to the Role** + Active Property and Casualty License + 6 months or more of customer service experience + High school diploma or equivalent + Recognize, apply and explain your product or service knowledge + Integrity to follow guidelines on maintaining members' privacy + Computer experience + High speed internet (> 25 mbps) + While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) + Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in **What You Can Expect** + Continuing education paid for by TTEC + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base pay of $21 per hour plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Job:** __Customer Care Representative_ **Title:** _Licensed Property & Casualty Insurance Agent - Remote USA_ **Location:** _null_ **Requisition ID:** _047ZE_

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: September 15, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

JOB TYPEFull Time PROtect LLC is looking for a skilled Monitoring Emissions Technician (LDAR) to join our team and take ownership of daily emissions monitoring at industrial facilities. You'll use your field knowledge and mechanical skills to identify and tag leaks, calibrate analyzers, and work closely with both plant personnel and leadership to endure compliance and top-tier service. JOB RESPONSIBILITIES Accurately monitor valves, pumps, and process components using Method 21 and other EPA protocols. Run assigned monitoring routes and ensure all components are scanned and documents within schedule. Calibrate and troubleshoot handheld analyzers to ensure optimum performance. Process leak tags and re-monitoring repaired equipment. Communicate clearly with plant operations and maintenance staff. Identify opportunities to improve site compliance or streamline processes. Follow all safety guidelines, report incidents, and use PPE including respirators when required. Support the team and take on new responsibilities as needed. WORKING ENVIRONMENT Industrial work environment Comfortable working outdoors in all weather conditions Must be able to work at height of up to 300 feet WORK SCHEDULE Standard schedule is 4-10s (four 10-hour shifts per week). Schedule may vary depending on job site location. BASIC QUALIFICATIONS Must be at least 18 years old, have a high school diploma or general education degree (GED). Valid driver's license. 6+ months of LDAR experience (or similar industrial/environmental monitoring work). Strong mechanical aptitude and problem-solving ability. Good communication and interpersonal skills - must work well with plant staff and teammates. Solid computer skills (MS Excel, data entry, handheld devices/PDA). Ability to lift 50 lbs., climb stairs/scaffolding, and work in hot/cold weather. Dependable transportation, flexible schedule, and strong safety mindset. The noise level in the work environment may exceed 85dB and will require the use of hearing protection. PREFERRED QUALIFICATIONS 2+ years of LDAR experience Understanding of TVA 2020, to include MIC-6 & Manual Calibrations Familiarity with BWON, AVO inspections, QQQ reporting, or OGI/IR camera tech. Experience in refineries or chemical plants. Understanding of P&IDs or emissions control systems. ABOUT US At PROtect LLC, we work with some of the biggest names in oil and gas to keep operations clean and compliant. Our technicians are trusted professionals with room to grow - whether you want to lead projects, train new hires, or specialize in advanced inspection technologies. At PROtect LLC, every role plays a vital part in ensuring the safe, reliable, and compliant operations of high-risk environments across the U.S. We help companies avoid incidents, equipment failures, and regulatory issues, providing critical services nationwide. Headquartered in Wichita, KS, we offer competitive compensation, top-tier benefits, and a culture of collaboration, innovation, and excellence. Join us and grow in a company that invests in its employees' success and fosters personal and professional development. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes

US-TX-HoustonDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Houston, TX, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager will work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concerns in the fastest and most pleasant means possible. They will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client's brand throughout the case management process. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution Act as a resource for all product knowledge and service support Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers) Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting all customer interactions Use applicable customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments, and maintenance plans Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support Perform other duties as assigned Handle Case Management, which includes: Practical application of time management is critical, as specialists will focus on handling cases from initial concern to resolution Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases within the client's established timeline Successful agents in this role will utilize resources, including an on-site Knowledge Base, Dealerships, local resources, and Tech SMEs for case progression Keeping promises is critically important to agent success and customer satisfaction. Customer Service Case Managers must follow up with customers on updates and timelines, as these lead to a poor customer experience and diminished brand loyalty What You Bring to the Role High school diploma required; Associate or bachelor's degree preferred Two (2) years of experience in a Customer Relations Contact Center or hospitality industry Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Strong customer service, interpersonal, and relationship-building skills Time management and the ability to prioritize projects and customer needs Conflict resolution skills - listen to the customer Exercise good service and business judgment with the end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Ability to sway the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language, and appearance Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills (minimum 30 words per minute) Knowledgeable in Microsoft Office, Email, and Texting Experience with Microsoft Dynamics (Customer Contact system) is an asset Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers, external organizations, and contacts What You Can Expect Pay rate of $19.50 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, the Customer Service Case Manager is the single point of contact for the customer, taking both initial inbound calls and managing those related cases. The Customer Service Case Manager will liaise with our clients, dealerships, and subject matter experts as needed to resolve cases as quickly as possible. The Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. The Customer Service Case Manager may receive general inquiry calls, which they will attempt to address or warm transfer to a tier-1 Customer Service Representative as needed. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. The Customer Service Case Manager is responsible for meeting expected customer service levels and achieving Customer Experience objectives relative to their after-call and after-case customer survey scores. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. What Your Day Looks Like: Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility. Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.). Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance. Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces. Tear down and document test results or help with post-inspection clean-up. You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety. Why It's More Than Just a Job: This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to: Level II or III NDT Technician Specialist in ultrasonic, radiographic, or magnetic particle testing Team Lead or Regional Inspector Project Manager or QA/QC roles PROtect supports your growth with: Clear advancement paths Paid training and certification support Travel and relocation opportunities Career stability in a growing industry Essential Functions Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures. Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections. Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials. Assist in the identification of defects in materials using testing techniques. Drive Company vehicles and maintain safe driving record. Train on experienced tasks and learn new tasks from Lead Technicians. Follow instructions to ensure safety of entire team. Requirements Knowledge, Skills, Abilities Mechanical - Basic mechanical knowledge. Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members. Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time. Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene. Customer Service - Interact professionally with customers. Punctual arrival to assignments. Team Work - able to work effectively as part of a team and to follow specific instructions. Education High School Diploma or GED. Certification and Licensure Valid driver's license. Insurability through PROtect, LLC. insurance carrier. *State Card/Trainer Preferred* TWIC card preferred Work Experience Prefer some previous work-related skill, knowledge or experience. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes

Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program Interface with internal technical teams (e.g., Qlik, GCQIS) Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions Investigate and resolve select program concerns via email, virtual meetings, and phone Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids Create and edit warranty-related PowerPoint presentations for both internal and external audiences Act as the liaison between program users and the IT team What You Bring to the RoleEducation Bachelor's degree or equivalent relevant work experience Experience 10+ years of experience with dealership service and warranty processes Skills Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) Demonstrated knowledge of Automotive Service and Warranty Policies Ability to work independently while partnering effectively with clients and Ford team members Project management mindset with strong planning, execution, and results-driven focus Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint Minimal travel required (estimated twice per year) What You Can Expect Starting pay: $70,000 per year 100% Remote Work Schedule: Monday-Friday, 8\:00 AM-5\:00 PM (40hrs per week) Comprehensive benefits package, including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation, Sick Time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Conversational AI Bot Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. What You'll Be Doing Lead voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role 8+ years of architecture and design experience overall 4+ years of experience with Google Dialog Flow ES/CX 2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc., Google Certification a plus and/or badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in managing large multi-site contact center implementations Experience managing and guiding developers or interest in doing so Experience in writing Solution Document Designs/specifications for IVA applications Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting Bachelor's degree required Desired Experience Staff management 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 What You Can Expect The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. What You'll Be Doing Support voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients as needed to drive towards implementation of AI solutions Serve as a strong contributor to the Google Delivery practice Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role 8+ years of application development experience overall 3+ years of experience with Google Dialog Flow ES/CX 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc., Google Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in supporting large multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting Bachelor's degree required Desired Experience 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 Bilingual (Spanish) skills a plus What You Can Expect The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States

As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. What Your Day Looks Like: Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility. Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.). Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance. Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces. Tear down and document test results or help with post-inspection clean-up. You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety. Why It's More Than Just a Job: This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to: Level II or III NDT Technician Specialist in ultrasonic, radiographic, or magnetic particle testing Team Lead or Regional Inspector Project Manager or QA/QC roles PROtect supports your growth with: Clear advancement paths Paid training and certification support Travel and relocation opportunities Career stability in a growing industry Essential Functions Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures. Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections. Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials. Assist in the identification of defects in materials using testing techniques. Drive Company vehicles and maintain safe driving record. Train on experienced tasks and learn new tasks from Lead Technicians. Follow instructions to ensure safety of entire team. Requirements Knowledge, Skills, Abilities Mechanical - Basic mechanical knowledge. Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members. Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time. Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene. Customer Service - Interact professionally with customers. Punctual arrival to assignments. Team Work - able to work effectively as part of a team and to follow specific instructions. Education High School Diploma or GED. Certification and Licensure Valid driver's license. Insurability through PROtect, LLC. insurance carrier. *State Card/Trainer Preferred* TWIC card preferred Work Experience Prefer some previous work-related skill, knowledge or experience. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.What You'll Be Doing Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations What You'll Bring to the Role 3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project 5+ years' experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking 5+ years' experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage 4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-haves Ability to present to clients in a business-focused, impactful, and persuasive manner Proven ability to lead projects including both on- and off-shore resources #LI-DD1 Team OverviewFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for ‘Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUS

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.