TTEC jobs in Austin, TX

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. What You'll Be Doing Support voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients as needed to drive towards implementation of AI solutions Serve as a strong contributor to the Google Delivery practice Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role 8+ years of application development experience overall 3+ years of experience with Google Dialog Flow ES/CX 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc., Google Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in supporting large multi-site contact center implementations Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting Bachelor's degree required Desired Experience 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 Bilingual (Spanish) skills a plus What You Can Expect The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Associate Administrator Systems AdministrationYour potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. #experience TTECWhat You'll DoAssociate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. During a Typical Day, You'll Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs. com, Centerpoint, etc Conduct regression testing and UATsConduct project and initiatives assigned to ISU Provisioning Conduct internal trainings What You Bring to the RoleBachelor's/College Degree, Computer Science/Information Technology or equivalent. Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. Experience on a BPO company Work as part of a regional team across multiple countries, cultures and time-zones Applicants must be willing to work on shifting schedules including weekends and holidays What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www. mybenefits. ttec. com for more information. CompensationThe anticipated range is $23. 17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTECTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-RemotePrimary Location: US-TX-Austin

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Conversational AI Bot Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. What You'll Be Doing Lead voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing What You'll Bring to the Role 8+ years of architecture and design experience overall 4+ years of experience with Google Dialog Flow ES/CX 2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc., Google Certification a plus and/or badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in managing large multi-site contact center implementations Experience managing and guiding developers or interest in doing so Experience in writing Solution Document Designs/specifications for IVA applications Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting Bachelor's degree required Desired Experience Staff management 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9 What You Can Expect The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Exercises wide latitude in determining objectives and approaches to engagements. Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. Works on issues that impact design/selling success, future concepts, and product offerings. Ability to mentor Software Engineers Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET Design and present projects to improve current process and overall platform. Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 5 or more years' experience in NICE CXone and UC environments. 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). Team Player Desire to work in a fast-paced environment. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Contact Center as a Service (CCaaS) software management and domain experience. NICE CXone and CXone Studio Experience What You Can Expect The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Business Relationship ManagerYour potential has a place here with TTEC's award-winning employment experience. As a Business Relationship Manager working in remote in the United States, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing: The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners- building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement. During a Typical Day, You'll:• Serve as the primary liaison between business teams, TTEC IT, and technology vendors, ensuring clarity, accountability, and alignment. • Communicate frequently and consistently with assigned business units to understand goals, challenges, and technology priorities. • Translate business opportunities into actionable solutions that integrate smoothly into everyday workflows. • Manage vendor relationships and roadmaps, including leading Quarterly Business Reviews with business leadership. • Ensure all solutions meet regulatory, data privacy, security, and operational requirements. • Partner with TTEC IT to ensure systems are effectively maintained and evolve to meet changing business needs. • Identify and champion opportunities where technology can increase efficiency, reduce risk, and support growth. • Drive adoption and return on investment for technology initiatives, ensuring that business teams feel supported by their tools. • Act as a trusted advisor and advocate for both the business and IT, ensuring mutual understanding and shared success What You Bring to the Role:• Bachelor's degree in computer science, Information Technology, Business, or a related field-or an equivalent combination of education and experience. • Minimum 2 years of experience in one or more of the following: Project, Program, Product, or Portfolio Management. • Strong understanding of SaaS systems, vendor management, and technology lifecycle practices. • Exceptional communication skills (written and verbal) with the ability to translate between technical and business audiences. • Proven ability to manage multiple stakeholders and maintain productive relationships across teams. • Experience working with legal, compliance, or risk teams is a plus What You Can Expect:· An annual incentive program · Medical, dental, and vision · Tax-advantaged healthcare accounts · Financial and income protection benefits · Paid time off (PTO) and wellness time off · Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U. S. Employees | TTEC for more information. The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-AustinOther Locations: United States

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client facing environment. This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects.What You'll Be Doing Manage the overall delivery relationship with assigned clients Frequent and direct contact with leadership to provide technical expertise and project status updates Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors) Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. Review project invoices for accuracy Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio Code and test projects. Attend meetings and training as required. What You'll Bring to the Role Experience delivering digital transformation projects. Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect 5+ years experience in Project / Program Management within a consulting environment Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements. Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects. Experience leading a program with multiple projects and workstreams preferred. Superb written and verbal communication and listening skills Excellent organizational and planning skills Keen attention to detail Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners. PMP or other Project Management Certification strongly preferred Ability to travel up to 30% $140,000 - $160,000 a year#LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.What You'll Be Doing Design, implement, and maintain Genesys Engage solutions to meet business requirements. Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting. Develop and optimize routing strategies using Genesys Routing. Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting. Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation. Administer and maintain Genesys systems using Genesys Administrator. Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling. Participate in an on-call rotation to provide 24/7 support and ensure system availability. Collaborate with cross-functional teams to ensure seamless integration and operation of Genesys solutions. Troubleshoot and resolve complex technical issues related to the Genesys platform. Stay updated with the latest developments and best practices in Genesys technologies. What You'll Bring to the Role Minimum 4 years of experience working with the Genesys Engage Platform. Proficiency in GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and WFM. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Bachelor's degree in Computer Science, Engineering, or a related field (preferred). Genesys certification (preferred). $120,000 - $135,000 a year#LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an AWS Sr. Software Developer to join our team. This is a remote role based in the US. The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date. As the backbone of our delivery teams, our AWS Sr. Software Developers, working remotely in the US, build and deploy our AWS Practice's designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.What You Will Be Doing: Morning meetings with the internal team and clients Requirements analysis and design conversations when you have a new project starting. Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs. You need to be ready to learn quickly! What You Will Bring: Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services Advanced understanding of the way the web works Functional understanding of agile methodologies such as Scrum Ability to accept constructive feedback Desire to provide assistance to other team members. The ideal candidate seeks to understand before prescribing a solution. A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Willingness to stand up for your convictions and yet commit to the team's decision #Li-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Enterprise Architect is responsible for leading large enterprise transformation engagements, complex multi practice E360 CX transformations, architecture governance, vision and roadmap and ensuring optimal solutions are architected and developed across many workstreams to meet the client business challenges. In addition, you will elevate TTEC Digital's relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions while becoming a trusted advisor. You will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.What You'll Be Doing Client engagement Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices Project delivery Leads enterprise-scale, complex functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decomposes enterprise-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks Professionally delegates technical tasks to other team members for multi-workstream enterprise projects Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others' proposed solutions, and delegates ownership to others where appropriate Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery Demonstrates an ability to monitor other consultants' completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others Expertise Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy For enterprise projects, reviews requirements/user stories of others for completeness and clarity What You Bring to the Role Is able to write moderately complex data queries and/or simple low-code routines Has 5+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project Has 5+ years' experience leading consulting projects for enterprise clients with three or more of the following types (or comparable) of projects, and is considered a go-to source of knowledge for others: Implementing, configuring and customizing Microsoft D365 CE including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps Upgrading/migrating CRM on-premise to D365 Sales Implementing Microsoft Dynamics CRM or D365 Sales Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights Migrating data and and/or implementing integrations to and from D365 Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort Has four or more Microsoft D365 certifications Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement What You Can Expect The anticipated range for individuals expressing interest in this position is $180,000 to $200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-DD1 Team OverviewFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for ‘Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUSWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.$150,000 - $170,000 a year What you'll be doing: The Vice President, Sales Executive is expected to drive net new sales of professional and managed services by acquiring new clients and expanding business within existing clients across our comprehensive portfolio. This role is crucial for expanding our market presence beyond our traditional CX solutions into broader AWS workloads and deeper customer engagements. The ideal candidate will have a strong background in enterprise technology professional services sales, with deep understanding of AWS services and cloud transformation strategies. Unlike SaaS product sales, you'll be working backwards from customer problems to design custom solutions leveraging AWS services, requiring strong consultative selling skills and technical acumen. Key Responsibilities: Act as a trusted advisor to customers and prospects to understand business problems first, then provide expert guidance on leveraging the full suite of AWS services to enable business transformation, optimize operations, and create competitive advantages. Generate, manage, and execute pipeline growth across multiple channels, including self-generated opportunities through strong C-suite relationships. Manage multiple complex sales opportunities from inception to close, responsible for deal qualification, strategy development, and maintaining executive-level customer relationships. Work cross-functionally with pre-sales solution architects, delivery teams, managed services, AI/ML specialists, data engineers, and cloud infrastructure experts to propose comprehensive professional services roadmaps that meet customers' business objectives. Collaborate closely with AWS teams, understanding how to co-sell and partner effectively within the AWS ecosystem to maximize value for clients. Utilize outcome-based and consultative solution-selling techniques to address enterprise-wide transformation needs through custom professional services engagements rather than pre-packaged solutions. Consistently meet or exceed sales targets, demonstrating a proven track record in enterprise cloud solution sales. What you bring: 8+ years of experience in selling enterprise technology professional services (not products), with significant exposure to AWS solutions and custom implementation engagements. 5+ years of experience selling directly to C-suite executives in enterprise-level customers, with demonstrated ability to translate business problems into technical solutions. Demonstrated expertise in AI/ML, data analytics, and cloud transformation solutions, with the ability to articulate their business value. Proven ability to develop long-term relationships and partnerships with business leaders and decision-makers across multiple organizational departments. Experience selling complex, high-value professional services engagements with long sales cycles and multiple stakeholders and articulate the value of consulting expertise. Highly self-motivated and results-oriented Proven success in a dynamic, fast-growing environment and ability to adapt to rapidly evolving technology landscapes. Strong understanding of the AWS partner ecosystem and go-to-market strategies. Industry experience in Retail, Financial Services, Travel/Hospitality, and/or Healthcare preferred, with understanding of industry-specific AWS use cases. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone WFM Senior Consultant is responsible for the overall development, testing and delivery of the NICE CXone WFM software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone WFM software. Technical experience with various WFM technologies including NICE CXone WFM will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Influences opportunity strategy to incorporate the right technologies. Exercises wide latitude in determining objectives and approaches to client engagements. Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. Works on issues that impact design/selling success, future concepts, and product offerings. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You'll Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 5 or more years' experience in NICE CXone and UC environments. Existing knowledge and/or industry certifications for NICE CXone and process automation technologies Experience with enterprise level CCaaS architecture for complex business needs. Experience creating and presenting to executive level stakeholders (technical and non-technical). Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Desire to work in a fast-paced environment. IEX and NiCE CXone Quality Management experience #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Your potential has a place here with TTEC's award-winning employment experience. As a Business Relationship Manager working in remote in the United States, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be Doing: ** The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners- building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement. **During a Typical Day, You'll** : - Serve as the primary liaison between business teams, TTEC IT, and technology vendors, ensuring clarity, accountability, and alignment. - Communicate frequently and consistently with assigned business units to understand goals, challenges, and technology priorities. - Translate business opportunities into actionable solutions that integrate smoothly into everyday workflows. - Manage vendor relationships and roadmaps, including leading Quarterly Business Reviews with business leadership. - Ensure all solutions meet regulatory, data privacy, security, and operational requirements. - Partner with TTEC IT to ensure systems are effectively maintained and evolve to meet changing business needs. - Identify and champion opportunities where technology can increase efficiency, reduce risk, and support growth. - Drive adoption and return on investment for technology initiatives, ensuring that business teams feel supported by their tools. - Act as a trusted advisor and advocate for both the business and IT, ensuring mutual understanding and shared success **What You Bring to the Role** : - Bachelor's degree in computer science, Information Technology, Business, or a related field-or an equivalent combination of education and experience. - Minimum 2 years of experience in one or more of the following: Project, Program, Product, or Portfolio Management. - Strong understanding of SaaS systems, vendor management, and technology lifecycle practices. - Exceptional communication skills (written and verbal) with the ability to translate between technical and business audiences. - Proven ability to manage multiple stakeholders and maintain productive relationships across teams. - Experience working with legal, compliance, or risk teams is a plus **What You Can Expect** : · An annual incentive program · Medical, dental, and vision · Tax-advantaged healthcare accounts · Financial and income protection benefits · Paid time off (PTO) and wellness time off · Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U.S. Employees | TTEC (************************************************* for more information. The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Title:** _Business Relationship Manager_ **Location:** _TX-Austin_ **Requisition ID:** _048A8_ **Other Locations:** _United States_

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX). We are looking for a Presales Solution Architect with experience in Google GCP, CCaaS, or UJET to join our dynamic GTM team. In this role, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions, enhance caller satisfaction, and optimize transaction completion-infused with the perfect balance of flair and personality.What You'll Be Doing Lead Self-Service demo builds and customer sales presentations Provide input to overall strategy for Google CCaaS solution architecture Define requirements and business specifications to drive technical design and estimation What You'll Bring to the Role 3+ Years of Industry Experience working with Contact Center Technology 1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience Experience in managing large multi-site contact center implementations Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop Experience in writing technical design specifications for IVA and Speech applications Experience in developing call flows for complex applications Successful track record of solutioning speech applications for contact center operations Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture Strong business analysis, requirements, design and documentation skills Ability to communicate both functional and technical concepts to the client Bachelor's Degree What You Can Expect Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off. #LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Your potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. \#experience TTEC **What You'll Do** Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. **During a Typical Day, You'll** + Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. + Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported + Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc + Conduct regression testing and UATs + Conduct project and initiatives assigned to ISU Provisioning + Conduct internal trainings **What You Bring to the Role** + Bachelor's/College Degree, Computer Science/Information Technology or equivalent. + Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. + Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. + Experience on a BPO company + Work as part of a regional team across multiple countries, cultures and time-zones + Applicants must be willing to work on shifting schedules including weekends and holidays **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Ask us about our paid time off (PTO) and wellness and healthcare benefits + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit *********************** for more information. **Compensation** The anticipated range is $23.17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. **About TTEC** TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Title:** _Associate Administrator Systems Administration_ **Location:** _TX-Austin_ **Requisition ID:** _048L0_

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation Ability to mentor Software Engineers Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. What You'll Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. 3 or more years of experience in Zoom Contact Center and UC environments. Experience with enterprise level CCaaS architecture for complex business needs. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). Team Player Desire to work in a fast-paced environment. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and ten Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).What You'll Be Doing Collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making Leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications Leads large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decomposes large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks Professionally delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others' proposed solutions, and delegates ownership to others where appropriate Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership Productively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level Demonstrates a proven, repeatable track record of successful large-scale project delivery Demonstrates an ability to monitor other consultants' completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others What You'll Bring to the Role 5+ years of experience with large-scale delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project 5+ years' experience leading consulting projects for large clients for Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk and Security Architecture 5+ years' experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine resources, Azure Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage Four or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications. AZ104 and AZ305 are must-haves $170,000 - $200,000 a year#LI-DD1 Team OverviewFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for ‘Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUSWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Your potential has a place here with TTEC's award-winning employment experience. As a Associate Administrator Systems Administration working remotely in the United States, you'll be a part of bringing humanity to business. #experience TTEC What You'll Do Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. During a Typical Day, You'll * Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc. * Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported * Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc * Conduct regression testing and UATs * Conduct project and initiatives assigned to ISU Provisioning * Conduct internal trainings What You Bring to the Role * Bachelor's/College Degree, Computer Science/Information Technology or equivalent. * Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive. Experience in SQL and in ITIL is an advantage. * Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. * Experience on a BPO company * Work as part of a regional team across multiple countries, cultures and time-zones * Applicants must be willing to work on shifting schedules including weekends and holidays What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Ask us about our paid time off (PTO) and wellness and healthcare benefits * And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit *********************** for more information. Compensation The anticipated range is $23.17/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Principal Solutions Architect is the lead for delivering D365 CE solutions with responsibility for being both customer facing and revenue generating in a pre-sales capacity. This individual will gather client technical and business requirements, provide Dynamics 365 CE / Power Platform consulting, execute and/or lead technical workshops with clients, and develop product and proposal content. This individual will also provide consulting leadership on projects. At TTEC Digital our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Principal Solutions Architect, you will elevate TTEC's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.What You'll Be Doing Leading and/or participating in the project team to develop optimal solutions for client business challenges. Guiding the client through design, architecture, estimation, and delivery. Winning new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision making. Managing client engagements at all levels of client interaction with responsibility for product and technical content. Providing thought leadership around TTEC's core GTM solutions internally and externally. Leading technical workshops to drive enablement and business development. Establishing TTEC as a recognized leader in technology-led innovation through public speaking and published thought leadership. Leveraging industry and Microsoft contacts to generate new business opportunities and revenue. Delivering strategic thought leadership by participating in multiple client engagements simultaneously in both pre-sales and delivery capacities. What You'll Bring to the Role Consulting leadership experience working for a Microsoft partner with spectacular client references. Experience in client relationship and team building. Minimum of 5 years' project leadership experience, including 2+ years' experience leading enterprise-level projects in a professional services or consulting environment. Ability to shape strong client presentations and narratives that influence and commit people to change. 2-3 years' experience performing pre-sales activities along with 4+ years' experience working with relevant Microsoft CRM / D365 CE technology in a professional services/consulting environment. Mastery of D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization. Preferred experience in Power Platform, Power Apps, Data / AI, Customer Insights, Power BI, Modern Workplace, etc. Bachelor's degree in Computer Science, MIS, or a related field preferred. Master's a plus. Certification in relevant Microsoft discipline(s) preferred. Previous experience using both Waterfall and Agile methodologies. Travel up to 50% nationally #LI-DD1#LI-Remote Team OverviewFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for ‘Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUS

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Solutions Architect is responsible for the overall design, development, testing and delivery of the Zoom Contact Center software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to design and implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.What You'll Be Doing Overall subject matter expert for all external and internal thought leader within the Zoom Contact Center CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Influences opportunity strategy to incorporate the right technologies. Exercises wide latitude in determining objectives and approaches to client engagements. Designing, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments Design and Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation Lead a team of TTEC Digital project developers to enhance and improve software written in JavaScript Work with system analysis and project management for the successful completion of a project. Works on issues that impact design/selling success, future concepts, and product offerings. Deliver high-quality software on time. Lead meetings and training as required. What You'll Bring to the Role Bachelor's degree in computer science, IT, or engineering preferred. Experience with enterprise level CCaaS architecture for complex business needs. Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. 5 or more years' experience in Zoom Contact Center and UC environments. 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies Ability to mentor Software Engineers and junior staff Create new code and testing solutions for projects. Experience with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non-technical). #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote