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Job Trainer jobs at TTEC - 3 jobs

  • Hybrid Team Lead/ Trainer

    TTEC 4.4company rating

    Job trainer job at TTEC

    Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be doing as a Trainer/Team Lead Hybrid** As a Trainer, you will be conducting training classes with new hires. Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor. As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance. We're looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers. **During a Typical Day** In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. **What You Bring to the Role** + Experience training adult learners in a classroom setting + Experience leading a group of 15 or more + Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task + Mentor and inspire others + Computer experience with MS Office, customer relationship management applications, and learning management systems. + Have an active Resident State Health Insurance License **Compensation and Benefits** + The anticipated range for individuals expressing interest in this position is $19/hr. + Visit ************************************************ for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. **Title:** _Hybrid Team Lead/ Trainer_ **Location:** _United States_ **Requisition ID:** _049N3_
    $19 hourly 5d ago
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  • Management Training Program

    Inktel Holdings 4.1company rating

    Doral, FL jobs

    OUR COMPANY Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence. What's in our DNA? We provide unrivaled service by enlivening our Passion for People philosophy. We are entrepreneurs who act with integrity. We are tenacious. We are versatile and responsible. Inktel is a special place. We're an established company with over a thousand employees and a track record of success of over 20 years. There's a reason we've been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We're a team of achievers who appreciate a good sense of humor and taking meaningful action. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core-and we don't use the word "strive" lightly. It embodies what we value. Management Training Program As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries-with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this-good is not good enough for us-we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That's why every interaction we have speaks to the passion we have for people. Everything we do, we do because we're thinking about someone else. If you're inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We're looking to work with you. What You Can Expect Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid-it's for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work. Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship. Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success! Your Profile * A Bachelor's degree (recently acquired or upcoming, either spring or summer 2022) * 3.0 GPA or above * Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent * Strong character and standard for personal excellence * A strong combination of work-ethic, analytical skills, and communication skills * Excellent communication and writing skills in English. * Reliable transportation for possible travel between offices within Broward and Miami-Dade counties. The Future After successfully completing the program you will have: * A permanent role with immediate opportunity to make a big impact. * A clear understanding of our business * A mentoring relationship with a senior leader * Service experience with our charity partners Salary & Benefits The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan. #LI-EM1
    $36k-43k yearly est. 60d+ ago
  • Management Training Program

    Inktel Careers 4.1company rating

    Fort Lauderdale, FL jobs

    OUR COMPANY Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence. What's in our DNA? We provide unrivaled service by enlivening our Passion for People™ philosophy. We are entrepreneurs who act with integrity. We are tenacious. We are versatile and responsible. Inktel is a special place. We're an established company with over a thousand employees and a track record of success of over 20 years. There's a reason we've been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We're a team of achievers who appreciate a good sense of humor and taking meaningful action. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core-and we don't use the word “strive” lightly. It embodies what we value. Management Training Program As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries-with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this-good is not good enough for us-we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That's why every interaction we have speaks to the passion we have for people. Everything we do, we do because we're thinking about someone else. If you're inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We're looking to work with you. What You Can Expect Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid-it's for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work. Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship. Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success! Your Profile A Bachelor's degree (recently acquired or upcoming, either spring or summer 2022) 3.0 GPA or above Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent Strong character and standard for personal excellence A strong combination of work-ethic, analytical skills, and communication skills Excellent communication and writing skills in English. Reliable transportation for possible travel between offices within Broward and Miami-Dade counties. The Future After successfully completing the program you will have: A permanent role with immediate opportunity to make a big impact. A clear understanding of our business A mentoring relationship with a senior leader Service experience with our charity partners Salary & Benefits The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan. #LI-EM1
    $36k-43k yearly est. 60d+ ago

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