TTEC jobs in Lansing, MI

Career paths start between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling Spanish-language mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Bilingual/Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management Ability to communicate written and verbally in both Spanish and English Computer skills Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications: Six months of sales experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

We are looking for an experienced DAS & Small Cell Project Manager to lead the full lifecycle of in-building wireless infrastructure projects. In this role, you will manage Distributed Antenna Systems (DAS), Small Cell, and repeater deployments-from RF solutioning and proposal development to installation, commissioning, and customer handover. You will work closely with sales, RF engineers, technical support, subcontractors, and field installation teams while driving schedule, cost, quality, and customer communication. You'll join a collaborative team of six within the DAS & Small Cell group, with a primarily remote work environment and occasional on-site responsibilities. 🔧 Key Responsibilities : Work with sales and customers to define coverage requirements and project scope. Support or review RF design proposals, SOWs, BOMs, labor estimates, budgets, and timelines. Build, manage, and track detailed project schedules and milestones. Coordinate procurement, logistics, and equipment/material delivery. Select and manage subcontractors; ensure work quality and adherence to design standards. Serve as on-site Project Manager when needed to coordinate installation crews and customer interactions. Manage change orders related to scope, cost, and schedule. Partner with RF engineers and technical teams to resolve installation and commissioning issues. Provide clear, consistent internal and customer-facing status updates. Support regional proposals and contribute to broader DAS & Small Cell initiatives. 📡 Required Technical Experience : Strong hands-on experience with DAS and Small Cell deployments, including in-building wireless and carrier integration projects. Deep understanding of neutral host DAS, single-operator DAS, small cells, and in-building repeater technologies. Proven experience managing wireless infrastructure projects through full implementation. Ability to communicate effectively with stakeholders, customers, and cross-functional teams.

We are looking to hire Subrogation Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $21.00/hour, with Specialists earning an average monthly bonus of $1,300! The Subrogation Specialist is responsible for recovering subrogation claims from insurance carriers, self-insured entities, and uninsured tortfeasors. This role requires close collaboration with clients, insured parties, and other stakeholders to maximize recovery while ensuring compliance with state regulations and industry best practices. Candidates who live within 60 miles from 7810 E Escalante Rd. Tucson, AZ 85730 could be considered for an onsite position. Essential Functions and Responsibilities: Review and manage subrogation files across varying lines of business. Respond professionally and promptly to telephone calls and emails from clients, adjusters, claimants, witnesses, attorneys, and underwriters. Review and investigate claims to evaluate liability, assess damages, and determine all viable recovery avenues. Prepare and analyze files, ensuring accurate documentation and tracking of all verbal and written correspondence in applicable systems. Process carrier-to-carrier subrogation claims. Research laws and state statutes on subrogation claims to ensure compliance and optimize recovery. Communicate effectively to obtain and provide necessary information from relevant parties. Negotiate liability and damage disputes with other insurance carriers and self-insured entities. Review claim files to evaluate collection potential and develop strategies for each recovery. Minimum Job Requirements: High school diploma or GED; some college coursework preferred. 3-5 years of subrogation or claims experience preferred. Adjuster license preferred. Proficiency with Microsoft Office and relevant claims systems. Strong oral and written communication skills. Proven ability to analyze, negotiate, and manage multiple tasks with attention to detail. Demonstrated reasoning and problem-solving abilities. Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Mandatory Technical / Functional Skills 1. At least 7 years of experience in IT development 2. Hands-on experience Connex Software & Mainframe assembler code 3. Understanding of Credit card authorization process 4. Must have demonstrated strong verbal and written communication skills 5. Working knowledge - exposure to SQL server/ .NET preferred. Roles and responsibility 1. Preparation of Functional and Technical Design Document 2. Work with business owners and users in clarifying needs and requirements for their technical issues related to the configuration, performance, and enhancement 3. Works with project team to ensure smooth and efficient implementation and integration between technical and functional system requirements 4. Translate user business requirements and expectations into cost effective technical solutions which includes deliverables, work plans and project implementation requirements Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

I'm supporting a stealth-mode sports tech startup building a next-gen college sports streaming app - and we're looking for a talented Full Stack Developer to join the team. What you'll work on: ✔ React Native mobile apps (iOS/Android) ✔ Next.js for high-performance web experiences ✔ Node.js backend services & APIs ✔ Cloud architecture on AWS/Azure ✔ CI/CD pipeline development ✔ Performance optimization for live streaming What we're looking for: ➡ 6-8+ years full-stack experience ➡ Strong React Native + Next.js background ➡ Experience with Node.js, REST APIs, and cloud platforms ➡ Startup mindset + passion for mobile-first products If you're excited about building cutting-edge sports tech and want to help shape a product from the ground up, let's connect.

Mandatory Technical / Functional Skills • Software Quality Assurance consultant with at least 10 years' experience in playing QA Director Technical/Functional Skills • Experience in formulating QA strategy and leading QA execution for large programs • Ability to play advisory role to customer on how to manage testing in an end to end scenario (right from planning and requirement phase to User acceptance testing) • Excellent understanding of QA metrics, entry/exit criteria • Experience in Insurance or Financial services industry sector will be good to have Roles & Responsibilities • Formulate Software Quality Assurance strategy (QA and UAT) • Establish quality standards • Establish quality documentation by writing and updating quality assurance procedures • Participate in Requirement analysis, Test strategy sessions of the program to understand and gather the necessary details to ensure its alignment to quality strategy, standards and procedures • Review all the program testing deliverables across Software Testing Life Cycle (STLC) • Ensure testing deliverables completeness on test scope coverage • Ensure program testing schedule is realistic •Ensure traceability on program requirement to test cases & result • Perform root cause analysis and create pattern to identify frequently occurring defects • Arrange review finding walk-through sessions, publish detail review findings • Provide corrective actions/recommendations/best practices in reducing defect trend • Track closure of review findings and implementation of actions/recommendations • Ensure program testing risks and assumptions are clearly articulated • Create and publish program quality dashboard Thanks & Regards, Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Required Skills / Experience: • BS in Biology, Agronomy, Plant Sciences, or comparable work experience in Agriculture/Biotechnology • At least three years of experience working with data in a technical or scientific environment • Excellent Excel and relational database skills, SQL preferred • Ability to use tools and techniques for analyzing data, spotfire preferred • Ability to diagnose problems in IT systems • Commitment to ensuring data quality and accuracy • Strong organizational skills, interpersonal skills and problem solving skills • Self starter and be able to work alone or as a part of a team • Fosters a sense of urgency, identifies and overcomes obstacles. • Balances the big picture with day-to-day activities/issues • Persistent in the pursuit of results • Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions • Strong interpersonal and communication skills Desired Skills / Experience: • Knowledge of breeding, agriculture, and/or biotechnology. • Experience with Spotfire, Oracle • Strong Understanding of database systems and management of large data sets. • Strong operational familiarity of IT systems. • Experience with Web Services & database design • Experience in Java and/or C# development. Qualifications Required Skills / Experience: • BS in Biology, Agronomy, Plant Sciences, or comparable work experience in Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: Arise Homes is a new home builder and developer dedicated to providing beautiful, quality homes at an affordable price point. Join a dynamic and customer-focused team dedicated to helping families find their dream homes. As the New Home Sales Coordinator, you will be responsible for generating and qualifying opportunities that drive the sales pipeline. This role manages inbound and outbound lead activity, nurtures prospects through structured follow-up, and ensures the model home is staffed during open hours. The Sales Coordinator is the first point of contact for many buyers and plays a critical role in setting consultations and supporting the New Home Sales Consultant. ABOUT YOU Strong interpersonal and communication skills; a natural people person who thrives in face-to-face interactions. A passion for helping others find their forever home. An aptitude for organization and attention to detail. Previous experience in customer service, consulting, or related field is a plus. Ability to work weekends and a flexible schedule to accommodate prospects. HOW YOU WILL SPEND YOUR TIME Execute daily outbound prospecting and timely response to inbound leads Qualify prospects and schedule consultations for the Sales Consultant Manage structured follow-up Manage structured follow-up on all leads and consultations until they advance or are disqualified Represent Arise Homes in a positive and professional manner in and outside of company. REPORTING RELATIONSHIP The New Home Sales Specialist reports to the Sales/Marketing Manager. JOB HOURS 40-45 hours per week - 9am-6pm, Tues-Sat (Sat until 5pm) Lunch meetings are occasionally required. After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines. MORE THAN A JOB Access to professional and personal training, lunch and learns, leadership workshops and other development opportunities Opportunities provided to serve within the community Counseling services, solo retreats Vision trips Quarterly staff meetings and all-staff events $250 company match to non-profit A supportive team environment that values collaboration and growth BENEFITS Comprehensive Employee Benefit Package Competitive compensation with potential for bonuses Comprehensive training on Arise Homes methods and product offerings Opportunities to advance within a growing company 401k Retirement Plan with Company Match Paid Time Off Policy

Job DescriptionSalary: The New Home Sales Consultant serves as the primary advisor to prospective buyers from initial consultation through contract. This role is responsible for conducting structured discovery (4:2 consultations), presenting community and product options, guiding families through selections, and closing contracts. The Consultant acts as the face of the community, combining relationship-building with disciplined sales practices to ensure every buyer receives a clear, consistent experience. HOW YOU WILL MAKE AN IMPACT Run structured 4:2 consultations that uncover buyer motivations, timelines, and concerns. Proactively handle and overcome objections with confidence and persistence. Execute disciplined follow-up from consultation through contract to keep deals moving forward. Connect buyer needs to the right home solutions, guiding them through pricing, options, and selections. Execute contracts accurately and decisively, delivering clean documentation to compliance. Partner with the Sales Coordinator to ensure the model home remains welcoming, well-stocked, and presentable for all visitors. Greet and personally engage walk-in visitors after initial intake by the Sales Coordinator, transitioning into discovery and tours. PERFORMANCE EXPECTATIONS Conduct 810 structured 4:2 consultations per week. Maintain a 2530% consultation-to-contract conversion rate. Execute disciplined follow-up on 100% of active deals until resolution. Log complete motivations, objections, and next steps in HubSpot for every consultation. Deliver all executed contracts to compliance with zero missing documentation or errors. REPORTING RELATIONSHIP The New Home Sales Consultantreports to the Sales and Marketing Manager SCHEDULE AND LOGISTICS Standard schedule: TuesdaySaturday, 9:00 AM 6:00 PM. Expected to work at least 3 Saturdays per month (10:00 AM 5:00 PM) in coordination with the Sales Coordinator. The model home must be staffed during all open hours (MonFri 106, Sat 105, closed Sun). Consultant and Sales Coordinator will coordinate schedules to ensure full coverage. The 5:006:00 PM hour is critical for customer traffic. Consultant is expected to coordinate with the Sales Coordinator so one team member is always present until close. Flexibility for occasional evening events or community functions may be required. MORE THAN A JOB Counseling services, solo retreats. Access to professional and personal training, lunch and learns, leadership workshops, and other development opportunities. Vision trips. Quarterly staff meetings and all-staff events. $250 company match to non-profit. A supportive team environment that values collaboration and growth. Comprehensive Employee Benefit Package. 401k Retirement Plan with Company Match. Paid Time Off Policy. BENEFITS Comprehensive Employee Benefit Package with employee health and dental paid by employer 401k Retirement Plan with 4% Company Match Opportunities to advance within a growing company Paid Time Off Policy

Sterling OMS Senior Developer Duration: Permanent Job Description: Mandatory Skills: • 3+ years experience with Sterling Order Management (OMS) Suite • 3+ Years experience in implementation of eCommerce solutions for multi-channels Retailers • 3+ Years experience in presenting to Customer Management / Stakeholders • 3+ Years experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems • 3+ Years experience in integrating eCommerce Solutions with Business Partners with various communications protocols (REST, WSDLs, Gateways, APIs, etc.) • Experience developement on eCommerce websites or other Internet transactional applications • Experience with end-to-end development, including back-end database layer, WCS, Sterling Order Management (OMS) application server/web server layer and UI layer • Integration experience with Third Party Applications (examples: Search Engines, Web Services, Tax Processors, Payment Processors, Fulfillment, Ad Engines). • Detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD). • Ability to think strategically and help development/architect teams for strategies and tactics that produce fast turnaround • Excellent personal communication, leadership, and organizational skills. Roles and responsibility • Design and develop ecommerce systems for fullfillment using Sterling Order Management (OMS) . • Contribute to the overall design and architecture of web applications. • Analyze and diagnose any issues that could adversely impact any functional capabilities of WebSphere Commerce applications. • Ensure that implementations meet the required scalability and reliability required for e-commerce operation. • Analyze and optimize database and core commerce functions • Web technologies/development (Java, J2EE, HTML, JSP, EJB, Rest services) • Experience in implementation, customization, and integration of Sterling Order Management (OMS) . • Work with various models in Sterling Order Management (OMS) . • Strong working knowledge and experience with JavaScript including AJAX/JSON and JavaScript application frameworks such as jQuery and Dojo. • Strong working knowledge of IBM DB2 database/SQL Desirable Technical / Functional Skills Work with different teams - Business, Solutions - Portal and team of Architects to create overall user interface, Implement solutions with complete considerations on Infrastructure capability, performance, supportability to achieve end user business results. Total experience in required skill (years) 6 + years Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It's not just what we do but what we love. We are looking for someone to fill the position of Showroom Manager at our beautiful Dallas David Sutherland Showroom located in the Design Center. Key Responsibilities: Lead day-to-day operations and sales for the David Sutherland showroom, delivering an elevated client experience for interior designers, architects, and luxury homeowners. Maintain a consistent and reliable on-site presence to support the team, service clients, and ensure the showroom runs smoothly day-to-day. Develop and execute strategic sales plans to exceed revenue goals, grow territory performance, and support new product launches. Manage, train, and inspire a high-performing team, fostering a collaborative, service-driven environment that reflects brand values. Oversee visual merchandising and showroom presentation to ensure a compelling, on-brand, and well-maintained space. Cultivate and maintain strong relationships with key clients, vendor partners, and internal departments including marketing, product development, and logistics. Organize and host showroom events, private appointments, and product presentations to drive engagement and strengthen client relationships. Monitor and report on sales metrics, client activity, and showroom performance using various sales platforms and CRM. Manage the showroom budget, maintain profitability, and ensure operational efficiency across all functions. Skills / Qualifications: Minimum of a Bachelor's degree Proven leadership experience in trade sales, luxury furnishings, or related industries with five years of experience. Excellent communication, interpersonal, business management, and computer skills The ability to travel to manage outside sales and business activities Strong ability to drive sales, manage teams, and develop client relationships. Demonstrated proficiency with CRM systems, preferably Salesforce. Benefit Offerings Include: Paid Time off of 15 days per year, accrued bi-weekly Eight Sick Days Per Year (or state-defined plans) 10 Paid Holidays Medical, Dental and Vision Insurance, including HDHP with HSA 401k Retirement Plan with Bi-Weekly Company Match Paid Parental Leave Company Paid Life Insurance and Long-term Disability Insurance Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity Employee Assistance Program To apply: go to ****************************************** Perennials and Sutherland participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, military/veteran status or other characteristics protected by law. Whether it's the executive who offers visionary leadership, or the sales professional who won't settle for less than perfection, a business needs great people and a collaborative environment to thrive. We maintain, develop, and inspire talented professionals and craftsmen. Our investment in people, equipment, and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace. We believe deeply that the “right” people are our greatest asset. We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win. We foster potential, celebrate success, and support every colleague. Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals * Able to commute to our office in Ft. Lauderdale Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

• In depth hands-on experience in security products like Checkpoint MDM, PIX/ASA, Checkpoint provider 1, Cisco ACS, Cisco CSM, IDS/IPS, RSA envision / SIEM tools, Two-factor Authentication products • Design, implement, support & maintain Network security platforms I.E Firewall (Check Point and Cisco), IPD/IDS, Proxy, Crypto card, PKI etc. • Rich Experience in Implementation / upgrade / maintenance of Firewalls / Proxy / IPS • Experience in Site to Site and Client to Site VPN, High availability, Load Balancing, Antivirus and Content Filtering. • Deep knowledge of security architecture methodologies, Industry best practices and generally accepted information security principles • Highly skilled in Vulnerability assessment • Strong Knowledge of Switching / Routing • Knowledge of security architecture methodologies, BS7799, COBIT,ITIL • Advanced knowledge of HTTP(S), network protocols such as IP, TCP, UDP, DNS along with packet analysis • Perform security engineering, audit and regulatory compliance • Perform periodic reviews & Develop/implement automation ideas to validate audit compliance in all security platforms I.E Firewall, Proxy, IDM,SAP, NT etc. • Manage, develop and maintain documentation/Security procedures • Implement and perform appropriate controls and audits for access security to improve security matrix in SAP, NT and IDM Platforms • Work on Virus, Malware, Spyware and Vulnerability Management Platform • Support, Implement and Design new technologies K-C will implement in future I.E Web Application Firewall, Database Firewall, Threat Management, etc. • Adhere, recommend improve, participate in security policies/Standards and Risk Management plan Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. If you're up to this challenge, we want to meet you. Our dynamic Operations Team is currently in search of an Operations Manager. This position will report directly to the Site Director. The successful candidate will: * Love to tackle challenges and develop innovative solutions to address those challenges * Be self-driven to achieve excellence in everything they do * Be motivated, reliable, and persistent * Have strong ethics and integrity * Be enthusiastic, have a positive mindset, and know how to have fun * Continually be growing by setting and obtaining personal goals and challenges * Have a passion for world-class customer service * Have raving fans in past employers * Able to work successfully with a diverse group of people and be a team-player Education & Experience * 3-5 years of contact center experience (BPO experience preferred) with a minimum of two years in a leadership/management role * Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership Experience with social media management and providing customer service online via chat is a plus. * Experience working in a fast-paced environment with changing priorities and goals * Bilingual (English/Spanish) is a plus. * A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results * Experience developing innovative solutions to drive world-class customer service Knowledge, Skills, and Abilities * Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets * Clear, concise and effective communication skills (both oral and written) * A solution-oriented and positive mindset that openly embraces change and stretch goals. * Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * An ability to create clear accountability and hold yourself and your team to those accountabilities. * Ability to multitask and thrive in a fast-paced, high-pressure environment. * An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce * Assertive with a strong sense of urgency. * Strong analytical skills; an ability to analyze data directly and glean hidden insights. * Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients. * Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong team culture. * Demonstrated forward thinking in areas of customer service and leadership. Responsibilities * Lead a team of 3-7 supervisors; build and develops a strong team of supervisors that are committed to excellence and delivering world-class customer service. * Oversee the day-to-day operation of your assigned programs and ensure that program goals, such as service level, quality, and staffing, are met * Drive a culture of accountability, continuous improvement, and personal excellence * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them, their teams, or the clients' customers * Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable * Work constructively and collaboratively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices * Develop and audit quality assurance strategies to ensure the delivery of world-class service * Be an ambassador for Inktel's culture - role model our values in everything you do * Be a subject matter expert on your clients' businesses. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions. * Implement strategies to ensure attrition remains at an acceptable level. * Be a visible presence on the floor and create strong relationships with the supervisors and their teams * Establish a robust meeting cadence that includes both developmental and operational meetings * Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met. * Proactively identify revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients. * Interface with the client to develop and execute strategies and plans to meet the client's business objectives. * Work with workforce management to ensure optimal staffing and to prepare for any seasonal peaks Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Responsibilities: • Develop and test Extract, Transformation, and Loading (ETL) modules based on design specifications • Develop and test ETL Mappings in Talend • Plan, test, and deploy ETL mappings, and database code as part of application build process across the enterprise • Provide effective communications with all levels of internal and external customers and staff • Must demonstrate knowledge in the following areas: o Data Integration o Data Architecture o Team Lead experience is a plus • Understand, analyze, assess and recommend ETL environment from technology strategy and operational standpoint • Understand and assess source system data issues and recommend solution from data integration standpoint • Create high level, low level technical design documents for data integration • Design exceptions handling, audit and data resolution processes • Performance tune ETL environment • Conduct proof of concepts • Estimation of work based on functional requirements documents • Identify system deficiencies and recommending solutions • Designing, coding, and writing unit test cases from functional requirements • Delivering efficient and bug-free ETL packages and documentation • Maintenance and support of enterprise ETL jobs • Experience with Talend Hadoop tools is a plus Basic Qualifications: • 3+ years of development experience on Talend ETL tools • 7+ years working with one or more of the following ETL Tools: Talend, Informatica, Ab Initio or Data Stage • 7+ years proficient experience as a developer • Bachelor's Degree in Computer Science or equivalent • Database (Oracle, SQL Server, DB2) • Database Programming (Complex SQL, PL/SQL development knowledge) • Data Modeling • Business Analysis • Top level performer with ability to work independently in short time frames • Proficient working in a Linux environment • Experience in scripting languages (Shell, Python or Perl) • 5+ years of experience deploying large scale projects ETL projects that • 3+ years of experience in a development lead position • Data analysis, data mapping, data loading, and data validation • Understand reusability, parameterization, workflow design, etc. • Thorough understanding of Entire life cycle of Software and various Software Engineering Methodologies • Performance tuning of interfaces that extract, transform and load tens of millions of records • Knowledge of Hadoop ecosystem technologies is a plus Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.