TTEC jobs in Madison, WI

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications: Six months of sales experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Purchasing/Project Coordinator The Purchasing Agent is responsible for sourcing, negotiating, and purchasing materials and supplies required for custom label production. This includes pressure-sensitive substrates, inks, laminates, dies, and packaging materials. The role ensures that materials are procured on time, within budget, and meet the company's quality standards to support efficient production scheduling and customer satisfaction. Key Responsibilities: Source and purchase raw materials such as label stock, adhesives, films, foils, and inks from approved vendors. Maintain appropriate inventory levels to support production schedules while minimizing excess stock. Request and evaluate supplier quotes, negotiate pricing, and manage purchase orders. Build and maintain strong relationships with suppliers to ensure reliability and responsiveness. Track incoming orders and coordinate with receiving and production departments to ensure timely delivery of materials. Monitor supplier performance and quality; assist in vendor evaluations and audits as needed. Collaborate with production and scheduling teams to forecast material needs based on upcoming jobs and customer demand. Resolve issues related to deliveries, shortages, or nonconforming materials. Maintain accurate records of purchase orders, invoices, and pricing agreements. Continuously look for cost-saving opportunities and process improvements in the supply chain. Skills: o Strong negotiation and communication skills. o Proficiency with ERP or inventory management systems. o Strong attention to detail and organizational skills. o Ability to manage multiple priorities in a fast-paced production environment.

RESPONSIBILITIES Manage small work teams in a fast paced, high volume, unionized, manufacturing environment. Ensure team safety; building teams and training / allocating manpower; driving and implementing continuous improvement solutions to improve product quality and reach throughput and cost targets; and ensuring team morale. Coordination of all activities to achieve business metrics and implement Stellantis Production Way (SPW) processes and initiatives. Ensure the production plan is met; analyze issues with other roles, drive and implement continuous improvement activities and sustainability of solutions inside the zone. Ensure a safe workplace, by leading the Team to improve safety in the area and enforce the use of mandated safety tools and procedures. Ability to understand losses during the Shift, use the C-Matrix to coordinate SPW activities and improve Zone performances. Proactively analyzes quality KPIs related to the Zone, prioritizes quality issues and properly guides Team Leaders. REQUIREMENTS Must be open to work any shift Must have a valid drivers license High school diploma or GED Ability to work any shift and overtime as required Excellent organization, written and oral communication skills Excellent interpersonal skills and ability to interface with various levels of employees within all areas of the Plant from hourly represented employees to Senior Leadership as required Ability to build effective business relationships with plant leadership and customers Ability to handle multiple projects simultaneously Goal oriented self-starter with ability to lead teams Ability to coach/mentor/develop team members Must have a working knowledge of Microsoft Office PREFERRED REQUIREMENTS Bachelors Degree in a technical field 2+ years experience in supervision in a high-volume environment Demonstrated ability to coach/mentor/develop team members Previous experience working in a union environment Experience in continuous improvement systems and lean manufacturing Working knowledge of Google Suite software programs Manufacturing General Physical Requirements

We're looking for a Software Development Engineer in Test (SDET) to help transform our testing approach for a Unified Checkout & Subscription app powering Video Streaming products. Currently, our team relies on manual testing-your mission will be to automate 80% of these tests by mid-next year using Cypress and custom frameworks in JavaScript. What You'll Do: ✅ Build and maintain automation frameworks in JavaScript ✅ Implement automated tests for functional & integration testing using Cypress ✅ Drive the shift from manual to automated testing ✅ Collaborate with QA & Dev teams to ensure high-quality releases What We're Looking For: ✔ Strong experience with JavaScript & Cypress ✔ Background in Automation Framework Development ✔ Familiarity with TestRail (nice to have) ✔ Bonus: Experience with LightningJS or Video Streaming platforms If you're passionate about automation and want to lead a major transformation, we'd love to hear from you! 📩 Apply now or reach out directly for more details.

The Maintenance Supervisor plays a critical leadership role in advising on technical matters, directing skilled trades personnel within a fast-paced, high-volume, unionized manufacturing environment. This position is responsible for ensuring the maintenance department meets its objectives in safety, quality, delivery, cost and morale. RESPONSIBILITIES Lead and coordinate both professional and breakdown maintenance activities to support production goals. Drive improvements in equipment throughput, reliability and uptime. Provide coaching and mentoring to hourly and supervisory team members in applying production methodologies, including problem-solving and corrective action implementation. Supervise and support Skilled Trades employees in daily operations and continuous improvement efforts. Collaborate with the Professional Maintenance Specialist (PMS) to address equipment-related issues, including downtime, run-to-run variability and throughput challenges. Champion waste reduction initiatives through SPW pillars: Autonomous Maintenance (AM), Professional Maintenance (PM), Quality Maintenance (QM), Focused Improvement (FI) and People Development (PD). Lead and participate in Kaizen activities focused on enhancing Overall Equipment Effectiveness (OEE) and identifying cost-saving opportunities. REQUIREMENTS High School Diploma or GED 3+ years of industrial automation experience with project management experience Ability to work any shift and overtime as required Solid technical understanding of maintenance strategies, including Time-Based Maintenance (TBM), Condition-Based Maintenance (CBM) and Dynamic Maintenance (DM). Ability to influence key performance indicators such as Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR) and equipment condition standards. Strong leadership, communication and organizational skills. Proven ability to foster a culture of continuous improvement and team development. Excellent organization, written and oral communication skills Excellent interpersonal skills and ability to interface with various levels of employees within all areas of the Plant from hourly represented employees to Senior Leadership as required Ability to build effective business relationships with plant leadership and customers Ability to handle multiple projects simultaneously Demonstrated troubleshooting problem solving experience Goal oriented self-starter with ability to lead teams Ability to coach/mentor/develop skilled trade employees Must have a good working knowledge of Microsoft Office PREFERRED REQUIREMENTS Bachelors Degree in technical/engineering field Experience in continuous improvement systems and lean manufacturing Experience leading maintenance teams in a union environment Green Belt/Red X/Six Sigma training Experience with controls, robotics, drives and system level communication systems, sealing systems, glass cell systems, various conveyance systems, welding - all types, paint process and associated systems, vision systems and sensors use and application Familiar with World Class Manufacturing pillar methodology and implementation Good working knowledge of Google Suite/Workplace

The Property Manager is the community's business leader and oversees all property operations. This is a leadership role and requires someone with a strong sense of business and financial acumen. As the Property Manager, you will effectively manage and coordinate all community activities and resources to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, growing property values, minimizing property operation expenses while maintaining a quality product. The Property Manager reports directly to the Regional Manager. This person is a leader, a team-builder, and knows how to encourage, empower, and hold others accountable. This person is an effective communicator, empathetic problem solver, an adaptive multi-tasker, and someone who can drill down to the details while seeing the big picture. Responsibilities: Hire, train, motivate and supervise all on-site team members to achieve operational goals. Assist in budget preparation and manage expenses to align with property goals. Ensure that all rents are collected, posted and deposited as needed. Perform and schedule all evictions and carry out adherence to all lease rules and regulations. Ensure that all vendors are on the approved vendor list and complete the vendor packet, and confirm vendor work schedules, billing and accounts payable are timely and accurate. Responsible for office operations, quality curb appeal, and community cleanliness. Initiate and implement all policies and procedures while maintaining staff and resident communication. Partner with Maintenance Supervisor to ensure all maintenance related activities and initiatives are in alignment with property goals. Regularly walk the community and report all liability and/or deficiencies to the Maintenance Supervisor and/or Regional Manager. Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing. Respond sensitively to resident questions and/or concerns, exhibit sense of urgency, and de-escalate upset customers Attend and assist in resident activities and functions after hours as needed. Maintain all vendor relationships with utmost professionalism. Train, empower, and motivate the office and maintenance team through team building activities, 1 on 1 meetings, continuous support and training, providing feedback, etc. Address performance concerns promptly and issue written Corrective Actions and/or Performance Improvement Plans as needed. Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to Regional Managers regarding owner requests as needed Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. Available Schedules: * Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm * Schedules cannot be negotiated. * Training Pay: $15.00 * Start Date: 12/22/25 * Pay: $16 per hour Qualifications: * Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Excellent communication skills: clear tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers * Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES * Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues. * Demonstrate high standards for quality service * Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication * Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts * Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately * Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects * Strict adherence to key performance indicators (KPI) as set by management. * Strive to exceed key performance indicators (KPI) and quality goals as outlined by management * Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS * 2-3 years' experience in a business/professional environment; preferably in the service industry * Comparable experience in an office environment encouraged * Self-starter and ability to manage workload efficiently * Exceptional written communication skills * Demonstrate ability to deliver a high level of client service under high volume * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen * Professional, upbeat, and engaging written communication * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy- e-commerce and online shopping experience preferred * Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) * Excellent Data Entry skills/- 45-55 wpm minimum * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. * Vacation blackout period applies during the holiday season and promotional periods * Punctuality is essential. Job Type: Full-time Salary: $16.00 per hour

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Are you ready to join a Team that works as one? ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following: Cleans all amenity areas as designated by the Maintenance Supervisor. Cleans and maintains the hallways, lobby areas, and elevator. Cleans the model apartment in a daily basis. Obtains list of vacant apartments which need to be cleaned immediately. Advises Manager or Supervisor of apartments ready for occupancy. Inventories stock to ensure adequate supplies. Mops, scrubs, and vacuums hallways, stairs and office space. Empties trash and garbage containers. The general duties of this position require that the employee maintain the property in a clean and sanitary condition at all times. Ensuring that residents come home to a clean building. Additional duties may be assigned by the property manager Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Responsibilities: • Develop and test Extract, Transformation, and Loading (ETL) modules based on design specifications • Develop and test ETL Mappings in Talend • Plan, test, and deploy ETL mappings, and database code as part of application build process across the enterprise • Provide effective communications with all levels of internal and external customers and staff • Must demonstrate knowledge in the following areas: o Data Integration o Data Architecture o Team Lead experience is a plus • Understand, analyze, assess and recommend ETL environment from technology strategy and operational standpoint • Understand and assess source system data issues and recommend solution from data integration standpoint • Create high level, low level technical design documents for data integration • Design exceptions handling, audit and data resolution processes • Performance tune ETL environment • Conduct proof of concepts • Estimation of work based on functional requirements documents • Identify system deficiencies and recommending solutions • Designing, coding, and writing unit test cases from functional requirements • Delivering efficient and bug-free ETL packages and documentation • Maintenance and support of enterprise ETL jobs • Experience with Talend Hadoop tools is a plus Basic Qualifications: • 3+ years of development experience on Talend ETL tools • 7+ years working with one or more of the following ETL Tools: Talend, Informatica, Ab Initio or Data Stage • 7+ years proficient experience as a developer • Bachelor's Degree in Computer Science or equivalent • Database (Oracle, SQL Server, DB2) • Database Programming (Complex SQL, PL/SQL development knowledge) • Data Modeling • Business Analysis • Top level performer with ability to work independently in short time frames • Proficient working in a Linux environment • Experience in scripting languages (Shell, Python or Perl) • 5+ years of experience deploying large scale projects ETL projects that • 3+ years of experience in a development lead position • Data analysis, data mapping, data loading, and data validation • Understand reusability, parameterization, workflow design, etc. • Thorough understanding of Entire life cycle of Software and various Software Engineering Methodologies • Performance tuning of interfaces that extract, transform and load tens of millions of records • Knowledge of Hadoop ecosystem technologies is a plus Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. Essential Functions and Responsibilities: Perform supervisory, administrative, and management functions involved in property operations in the absence of the Community Manager. Assist, confer with, and advise new residents on lease requirements and responsibilities. Conduct applicant background checks and recommends acceptance or rejection of applicants. Interviews prospective residents show available apartment units to applicants and explains the operation of the dwelling equipment. Lease vacant units to approved applicants. Conducts eligibility of the initial examination and the re-examination, recertification for the tenants' income and family composition as applicable. Manages and maintains a waiting list of prospective residents. Maintains and monitors lease and accounting records, accounts receivable/delinquency records and eviction notifications. Collects rents and other monies due from residents; posts collections to resident account cards, prepares and makes bank deposits, prepares financial reports and reviews same to assure accuracy and completeness prior to submission. Prepares and monitors daily, weekly, and monthly vacancies and delinquencies reports. Coordinates follow-up and initiation of work orders and requests for maintenance work. Monitors contractors rendering services on the property. Inspects all apartments and grounds for maintenance and repair requirements to ensure that maintenance personnel and residents are maintaining units and grounds in a decent, safe, and sanitary manner and directs resident and maintenance supervisor in remedying any noted deficiencies. Responds to emergencies during working and non-working hours. Receives prepares, reviews, prioritizes, and assigns maintenance and repair requests and work order schedules. Conducts periodic quality assurance inspections to assure the satisfactory completion of work orders. Conducts and maintains perpetual and annual inventories of supplies and equipment and reviews requisitions for the purchase of supplies and equipment to assure compliance with Housing Authority purchasing policies and procedures. Prepares rent roll controls on all move-ins, move-outs, rent changes, etc. Counsel's tenant's delinquent in rent payments and takes appropriate action. Investigates written and/or verbal tenant complaints and resolves them when possible; refers others to Community Manager. Prepares monthly, quarterly, and annual HUD reports as applicable and assigned. Refers tenants having social problems to appropriate organizations. Establishes and maintains a good rapport with the public, fellow employees, residents, and other housing authorities; and promulgates and maintains Housing Authority policies, rules, and applicable HUD regulations. Attends and participates in resident association meetings. Assists in the preparation of the annual budget for the property; prepares a daily statement of operations; reviews and approves payroll timecards; reviews and monitors all property reports for compliance with operating standards; assures accuracy and timeliness of all reports submitted to the Portfolio Manager and/or his/her supervisor. Approves petty cash expenditures and submits report on same. Reads and computes utility meters and submits reading to supervisor for billing to residents. Works with various governmental agencies, housing authorities, and the public as appropriate. Perform related duties and responsibilities as required. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid PTO Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Purchasing/Project Coordinator The Purchasing Agent is responsible for sourcing, negotiating, and purchasing materials and supplies required for custom label production. This includes pressure-sensitive substrates, inks, laminates, dies, and packaging materials. The role ensures that materials are procured on time, within budget, and meet the company's quality standards to support efficient production scheduling and customer satisfaction. Key Responsibilities: Source and purchase raw materials such as label stock, adhesives, films, foils, and inks from approved vendors. Maintain appropriate inventory levels to support production schedules while minimizing excess stock. Request and evaluate supplier quotes, negotiate pricing, and manage purchase orders. Build and maintain strong relationships with suppliers to ensure reliability and responsiveness. Track incoming orders and coordinate with receiving and production departments to ensure timely delivery of materials. Monitor supplier performance and quality; assist in vendor evaluations and audits as needed. Collaborate with production and scheduling teams to forecast material needs based on upcoming jobs and customer demand. Resolve issues related to deliveries, shortages, or nonconforming materials. Maintain accurate records of purchase orders, invoices, and pricing agreements. Continuously look for cost-saving opportunities and process improvements in the supply chain. Skills: o Strong negotiation and communication skills. o Proficiency with ERP or inventory management systems. o Strong attention to detail and organizational skills. o Ability to manage multiple priorities in a fast-paced production environment.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Career paths start between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling Spanish-language mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Bilingual/Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management Ability to communicate written and verbally in both Spanish and English Computer skills Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start at $17/hr plus bonuses (this includes an hourly base rate of $16.50 and an on-site differential of 50 cents an hour) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may also require upselling of items from time to time. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Career paths start between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling Spanish-language mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Bilingual/Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management Ability to communicate written and verbally in both Spanish and English Computer skills Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. Available Schedules: Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm Schedules cannot be negotiated. Training Pay: $15.00 Start Date: 12/22/25 Pay: $16 per hour Qualifications: · Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness · Strong desire to be helpful and take ownership to resolve customer situations · Excellent communication skills: clear tone and knowledge/use of proper grammar · Positive outlook and enthusiastic attitude · Conscientious team player · Driven by delivering results · Dependable and consistent, history of good attendance · Naturally curious with an aptitude for learning and understanding quickly · Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers · Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES · Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues. · Demonstrate high standards for quality service · Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication · Work in tandem with the quality and training team to self-manage performance expectations · Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development · Maintain business acumen, courtesy, and professionalism when dealing with all client contacts · Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately · Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects · Strict adherence to key performance indicators (KPI) as set by management. · Strive to exceed key performance indicators (KPI) and quality goals as outlined by management · Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS · 2-3 years' experience in a business/professional environment; preferably in the service industry · Comparable experience in an office environment encouraged · Self-starter and ability to manage workload efficiently · Exceptional written communication skills · Demonstrate ability to deliver a high level of client service under high volume · Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen · Professional, upbeat, and engaging written communication · Ability to develop relationships with clients, even in difficult situations · Ability to advise and counsel clients in a quick and efficient manner · Must be computer literate and internet savvy- e-commerce and online shopping experience preferred · Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) · Excellent Data Entry skills/- 45-55 wpm minimum · Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. · Vacation blackout period applies during the holiday season and promotional periods · Punctuality is essential. Job Type: Full-time Salary: $16.00 per hour