TTEC jobs in Orlando, FL

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative II in Melbourne, FL you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The BAC Customer Care Representative (CCR) works under the direct supervision of the Team Leader/Assistant Team Lead and is responsible for providing a timely and professional service in response to a wide variety of inquiries impactful to dealer operations related to REACT and IC program support by using available resources. The BAC CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range dealer service experience, and answer regular support inquiries and concerns via chat/email/telephone. During a Typical Day, You'll * Promptly processes and answers/resolves inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. * Communicate professional, grammatically correct verbal and written responses to inquiries and concerns; educate the dealer on client products and services. * Understand use of technology, scripts, and product knowledge. Actively listens providing answers, while controlling the interaction to lead the dealer in an efficient professional manner. * Act as a liaison between dealerships and business owners, providing excellent service to both by following up and being organized and knowledgeable. * Handle difficult issues and avoid escalation whenever possible in a positive and professional manner. * Ensure that all contacts are properly logged into CMR Tool, the CRC's contact system, to allow for an accurate historical view of contacts; manage follow-up log and audit documentation of customer files. * Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues. * Master desktop applications, such as CMR Tool, Intranet, AAF, Search engine, etc. * Follow-up with the dealer if required, to ensure the full resolution of the problem. * Employs customer satisfaction (e. g. AWA) tools according to guidelines. * Recommends changes to departmental policies and procedures to improve support services provided to the dealer, keeping the Team Leader/Assistant Team Lead informed of any issues that arise. * Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. * Provides recommendations to Team Leader/Assistant Team Lead regarding the resolution of recurring problems. Assists in formulation of problem-solving techniques for newly discovered issues. * Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies. * Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. * Handle additional projects and assignments as directed. What You Bring to the Role Education * High school diploma required. Experience * 6-months Customer Service experience required. * Previous experience supporting customers through phone preferred. * Experience or interest in working with technology is preferred. * Experience with customer contact systems . Skills * Adaptability and flexibility to work within different channels within the program as needed. * Solid computer skills, internet savvy, and experience using CRM software. * Ability to type and speak at the same time. * Strong problem solving, troubleshooting experience, resolving technical problems from start to finish. * Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization. * Experience working in the automotive or wireless telecommunications industry is an asset. * Strong customer service skills * Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology. * Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers. * Ability to learn quickly and eagerness to learn new techniques and skills. * Highly organized, detail oriented, and able to thrive in a fast paced, changing environment. * Strong team building skills, to work well within a close team environment - self-sufficient, resourceful and works well with minimal supervision. Other * Must be able to interact with all internal and external departments and contacts. * Must represent Percepta professionally with all clients and external organizations and contacts. Hours of Operation Monday - Friday, 8:30 am to 8:50pm What You Can Expect * Start Date is January 12, 2026. * Starting Pay of $15.00 per hour with Incentives * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-onsite

US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career Our ideal candidate will be an enthusiastic and organized independent worker with an excellent work ethic who is ready to jump into a fast-paced environment. Experience in all aspects of apartment maintenance is preferred. A qualified candidate will have HVAC/CFC certification, HVAC experience and the ability to work with plumbing, electrical, drywall/painting and appliance repairs. This is an excellent opportunity for a goal-oriented, motivated individual who is ready to join a team with room to grow. Job Duties include but are not limited to: Communicates the status and outcome of any emergency, property condition, safety issues, and other notable items to the PM as soon as practicable. Ensures that all employees are properly trained, that they are performing their assigned duties, and that they have the necessary equipment and resources to do their jobs. Follow budgetary guidelines and make sure that all inventory purchases are approved by the PM and that they are made following established purchasing procedures. Maintain a safe working environment and educate employees on proper safety procedures. Work with PM to develop and implement the property's hurricane preparedness plan. Assists in the creation and implementation of a preventative maintenance program for the facility using the set parameters. Stocking, ordering and arranging an inventory of parts, supplies, and materials are part of this role. For the community, monitors the functions of service contractors and building repair and maintenance contractors. Assists with the solicitation of bids and proposals for the property, as well as making recommendations to the PM. Performs a daily walk-through of the property to ensure that it is aesthetically pleasing, and that all equipment and facilities are in working order. Installs and restores industrial machinery and equipment's electrical systems, apparatus, and electrical and electronic components. Monitors the upkeep and maintenance of all mechanical equipment in the community including, but not limited to, water heaters, HVAC systems, and other similar items. Replace damaged or broken wires and cables and diagnose defective machineries such as transformers, motors, and lighting fixtures. Replaces machine electrical components such as relays, switches, and motors, as well as position detecting devices that are malfunctioning. Controls that regulate building systems, such as air conditioning and boilers, should be monitored and adjusted. Other responsibilities may be assigned by the Property Manager. Don't let this exciting opportunity pass you by! Apply today! Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid PTO Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles. The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase. The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer). Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries). During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands - required 3-5 years' experience in contact center environment - required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

OUR COMPANY Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence. What's in our DNA? We provide unrivaled service by enlivening our Passion for People philosophy. We are entrepreneurs who act with integrity. We are tenacious. We are versatile and responsible. Inktel is a special place. We're an established company with over a thousand employees and a track record of success of over 20 years. There's a reason we've been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We're a team of achievers who appreciate a good sense of humor and taking meaningful action. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core-and we don't use the word "strive" lightly. It embodies what we value. Management Training Program As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries-with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this-good is not good enough for us-we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That's why every interaction we have speaks to the passion we have for people. Everything we do, we do because we're thinking about someone else. If you're inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We're looking to work with you. What You Can Expect Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid-it's for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work. Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship. Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success! Your Profile * A Bachelor's degree (recently acquired or upcoming, either spring or summer 2022) * 3.0 GPA or above * Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent * Strong character and standard for personal excellence * A strong combination of work-ethic, analytical skills, and communication skills * Excellent communication and writing skills in English. * Reliable transportation for possible travel between offices within Broward and Miami-Dade counties. The Future After successfully completing the program you will have: * A permanent role with immediate opportunity to make a big impact. * A clear understanding of our business * A mentoring relationship with a senior leader * Service experience with our charity partners Salary & Benefits The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan. #LI-EM1

Job DescriptionRequisition Title: French Bilingual Digital Communication Specialist (045U5) US-FL-MelbourneDescription French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. · Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. · Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. · Complete additional tasks / projects as needed. · Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 + years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect · Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential · Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. This property is currently a lease up property located in Wynwood. Job responsibilities include but are not limited to: Interviews prospective tenants and records information to ascertain needs and qualifications. Accompanies prospects to model apartments and discusses size and layout, available facilities and services, and terms of lease. Completes lease form or agreement and collects rental deposit. Inspects condition of premises periodically and arranges for necessary maintenance. Compiles listings of available rental units. Identifies prospects. Answers incoming call and voicemails in a timely and professional manner. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs. Assist in monitoring renewals. Distribute and follow-up or monitor advertising effectiveness. Gather information about market competition in the area and file. Benefits as a TRGM Employee: Base Salary + Performance Bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits. The benefits package includes 100 percent employer-paid life and disability insurance. Employer Matching 401k Employee Engagement and Wellness programs. Company-paid Vacation, Sick, Personal, and Holiday Time. Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases. During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

At Percepta, we bring first-class service across each market we support. As a Dealership Claims Consultant in working hybrid in Melbourne, FL you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing The Dealership Claims Consultant is responsible for accurate and consistent Extended Service Plan Prior approval claim reviews with dealerships. This role acts as a claim consultant for targeted dealers in Retro/Reinsurance agreement with Ford Lincoln Protect, partnering with area sales managers and the North America Cost Control Manager to improve overall loss ratio, claim submission, and prior approval performance. The Dealership Claims Consultant is required to perform both virtual and in person claim reviews with dealer personnel, via client and Percepta management direction, working a hybrid schedule to allow for in-office days as well as off-site dealer visits. The scope of work and responsibilities includes the US, Canada, Mexico, and CC. During a Typical Day, You'll * Complete on-site and remote claims reviews with targeted dealers * Work with area sales managers to improve overall loss ratio/claim submission performance * Complete reviews with targeted Bonus dealers * Work with NA Cost Control Manager to improve overall loss ratio/claim submission performance * Responsible for accurate & consistent ESP PA claim reviews with Dealerships. * Identify opportunities with dealers via the prior approval claim submission process to address and coach back driving a faster turnaround from when a claim is submitted to when a decision is made. * Provide strategic direction and participate in meetings for PAWS issues & enhancements. • Attend Percepta quality calibration meetings and provide ESP input. * Monitor ESP prior approval dealer satisfaction scores & recommend operational improvements • Claim consultant for low performing dealers in Retro/Reinsurance agreement with Ford Protect * Assist in special claim review projects as needed * Participate in meetings as a claims expert with the onsite client, area Sales Managers and Dealership personnel What You Bring to the Role Education * Automotive Technical degree from college / Tech school required * ASE and/or Manufacturer Certification, preferred Experience * 5 plus years of automotive technical experience required, preferably at a Ford or Lincoln dealership * 5 plus years of supervisory experience required * 5 plus years of direct customer service experience required * Experience in business process mapping and scoping required * Project management experience required * Familiarity with claim call center processes and technology is preferred * Specialization in powertrain (engine and transmission) service and repair preferred * Training and coaching experience Skills * Thorough understanding of automotive claim processing * Ability to simplify complex issues, develop an action plan and persuasively make a case for * change * Strong interpersonal skills, including ability to quickly develop rapport with audience (e.g. field * personnel, dealers, etc.) * Win/win negotiating skills * Self-starter capable of operating independently and adapting to dynamic changes * Good judgment in conflict resolution * Ability to drive client and dealer satisfaction What You Can Expect * Competitive Salary with Incentives * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. This role is expected to travel 2-3 business days a week. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

US-FL-MelbourneDescription Powertrain Assistance Center (PAC) At Percepta, we bring first-class service across each market we support. As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing · Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes. · Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes. · Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems. · Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products. · Review digital photographs and supporting documentation. · Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities. · Perform detailed claim analysis and adjudication per contract terms and contact handling processes. · Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details. · Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided. · Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) · Provide assistance to F/L dealerships submitting powertrain warranty registrations. Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC. What You Bring to the Role · High School Diploma or equivalent · Minimum 2-3 year of customer service experience · Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred A Bit More About Your Role · Ability to analyze repair shop diagnosis information to determine coverage eligibility · Ability to read and understand workshop manual and electrical schematics · Ability to speak confidently about repair procedures · Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies · Excellent interpersonal skills · Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective · Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) · Flexibility and adaptability in a fast-paced environment · Ability to analyze and solve problems · Communicate and articulate in a professional and effective manner both verbally and written · Ability to provide technical coaching and feedback to TSR I & II level agents · Ability to exercise independent judgment and decision making · Reasoning ability and logical thinking · Strong computer and typing skills - speed and accuracy of 40-60 WPM required · Intermediate computer skills required, i.e. Web Browsing, Email · Two years of customer service experience with an emphasis on chat required · Ability to maintain the highest level of confidentiality · Basic knowledge of Microsoft Outlook, Excel, and Word preferred · Ability to work in a team fostered environment · Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

At Percepta, we bring first-class service across each market we support. As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles. The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase. The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer). Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries). During a Typical Day, You'll * Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services * Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations * Document every customer interaction, including follow-up requirements and resolutions or outcomes * Required to meet specified targets related to program metrics, as set by Operations Management * Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors * Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing * Provide feedback/recommendations to management concerning possible problems or areas of improvement * Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) * Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries * Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role * A High School Diploma (required); an associate or bachelor's degree (preferred) * Minimum 1 year demonstrated sales experience in luxury brands - required * 3-5 years' experience in contact center environment - required * Experience in automotive industry, hospitality and/or luxury environment preferred * Experience with dealer operations preferred * Previous exposure to highly professional office environments (medical, financial investments) a plus * Strong Active Listening skills, accompanied with ability to deliver effective probing questions * Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment * Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade * Ability to work in a team fostered environment * Genuine desire for interacting and building relationships * Ability to prioritize and organize work * Ability to adapt to a flexible schedule * Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect * Competitive salary * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) A Bit More About Your Role * Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations * Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: * Culture of Service - to be treated like you are the customer from day one * Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions * Respect - a team that is accountable, dependable, and gives you their full attention * Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization * Career Growth - lots of learning opportunities for aspiring minds * Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! * Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-Onsite

At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases. During a Typical Day, You'll * Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal * Effectively utilize multiple systems in providing prompt, courteous, and accurate information * Resolve complex interactions using the appropriate escalation process * Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns * Follow up with the customer when needed, utilizing phone and/or email * Participate in daily information exchanges to remain knowledgeable of processes and procedures * Support and advocate for consumer sales and product inquiries * Assist in the formulation of problem-solving techniques for newly discovered issues * Maintain exceptional product knowledge as it relates to program support * Handle additional projects and assignments as directed * Perform additional duties as assigned What You Bring to the Role * High school diploma (required); some college or vocational training preferred * Strong problem-solving and troubleshooting experience * Sales Experience (required) * An automotive background is preferred * Parts/Service Advisor experience is preferred * Solid typing skills (30 WPM with 80%) and experience using CRM software * Must be fluent in English (written and verbal) * Exceptional communication skills * Ability to document reference materials * Strong computer and Internet skills * Strong Customer Service skills * Ability to navigate for customers who are having difficulty locating parts * Ability to advise and educate customers in a way they can understand * Possess patience when locating parts or catalog items for non-technical customers * Ability to learn quickly and eagerness to learn new problem-solving techniques * Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment * Ability to work with minimum supervision, multi-task, problem-solve, and prioritize * Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals * Successful completion of our written skills assessment is required What You Can Expect * Starting pay rate of $15.00 per hour * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: * Culture of Service - to be treated like you are the customer from day one * Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions * Respect - a team that is accountable, dependable, and gives you their full attention * Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization * Career Growth - lots of learning opportunities for aspiring minds * Diversity - be a part of our growing, diverse, and community-minded organization that is all about having fun! * Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Care Representative II in Melbourne, FL you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The BAC Customer Care Representative (CCR) works under the direct supervision of the Team Leader/Assistant Team Lead and is responsible for providing a timely and professional service in response to a wide variety of inquiries impactful to dealer operations related to REACT and IC program support by using available resources. The BAC CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range dealer service experience, and answer regular support inquiries and concerns via chat/email/telephone. During a Typical Day, You'll · Promptly processes and answers/resolves inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. · Communicate professional, grammatically correct verbal and written responses to inquiries and concerns; educate the dealer on client products and services. · Understand use of technology, scripts, and product knowledge. Actively listens providing answers, while controlling the interaction to lead the dealer in an efficient professional manner. · Act as a liaison between dealerships and business owners, providing excellent service to both by following up and being organized and knowledgeable. · Handle difficult issues and avoid escalation whenever possible in a positive and professional manner. · Ensure that all contacts are properly logged into CMR Tool, the CRC's contact system, to allow for an accurate historical view of contacts; manage follow-up log and audit documentation of customer files. · Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues. · Master desktop applications, such as CMR Tool, Intranet, AAF, Search engine, etc. · Follow-up with the dealer if required, to ensure the full resolution of the problem. · Employs customer satisfaction (e. g. AWA) tools according to guidelines. · Recommends changes to departmental policies and procedures to improve support services provided to the dealer, keeping the Team Leader/Assistant Team Lead informed of any issues that arise. · Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. · Provides recommendations to Team Leader/Assistant Team Lead regarding the resolution of recurring problems. Assists in formulation of problem-solving techniques for newly discovered issues. · Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies. · Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. · Handle additional projects and assignments as directed. What You Bring to the Role Education · High school diploma required. Experience · 6-months Customer Service experience required. · Previous experience supporting customers through phone preferred. · Experience or interest in working with technology is preferred. · Experience with customer contact systems . Skills · Adaptability and flexibility to work within different channels within the program as needed. · Solid computer skills, internet savvy, and experience using CRM software. · Ability to type and speak at the same time. · Strong problem solving, troubleshooting experience, resolving technical problems from start to finish. · Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization. · Experience working in the automotive or wireless telecommunications industry is an asset. · Strong customer service skills · Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology. · Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers. · Ability to learn quickly and eagerness to learn new techniques and skills. · Highly organized, detail oriented, and able to thrive in a fast paced, changing environment. · Strong team building skills, to work well within a close team environment - self-sufficient, resourceful and works well with minimal supervision. Other · Must be able to interact with all internal and external departments and contacts. · Must represent Percepta professionally with all clients and external organizations and contacts. Hours of Operation Monday - Friday, 8:30 am to 8:50pm What You Can Expect · Start Date is January 12, 2026. · Starting Pay of $15.00 per hour with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-onsite

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist (CXS) on-site in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues on a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with the specifications of vehicles Assist with customer/Dealer connection Educate the customer on products and services Act as a resource for all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow-up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers, i.e., Service Personnel, Subject Matter Experts, leadership, and Field Service Engineers. Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Ability to meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support Other duties as assigned Practical application of time management is critical, as specialists will focus on handling cases from initial concern to resolution Specialists will be trained in processes that include an understanding of local laws Specialists will need to handle cases within the client's established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SMEs for case progression Critically important to agent success and customer satisfaction is keeping our promise. Agents must follow up with customers with updates and timelines. Missing timelines to follow up leads to poor customer experience and diminished brand loyalty What You Bring to the Role High School Diploma required; associate or bachelor's degree preferred 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Strong customer service, interpersonal, and relationship-building skills Time management and ability to prioritize projects and customer needs Conflict resolution skills - listen to the customer Exercise good service and business judgment with the end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Ability to sway the opinion of others through verbal and/or written correspondence Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation Use of technology for product resourcing to resolve customer issues Typing Skills (minimum 30wpm) Knowledgeable in MS Office, Email, Texting, and Chat Ability to work through multiple computer screens Ability to work calmly under pressure Displays professionalism in demeanor, language, and appearance What You Can Expect Starting pay of $18.34/hr. Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Call center environment Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-onsite

Job DescriptionRequisition Title: Bilingual Spanish Customer Service Representative (046SR) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process. During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services. Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns. Understand the use of technology, scripts, and product knowledge. Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner. Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable. Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc. Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files. Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues. Handle difficult customer issues and avoid escalation whenever possible, positively and professionally. Liaise with various CRC departments, i.e., Research, etc. Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. Work on activities and/or projects as requested by the Team Leader. Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes. Relay customer service problems to the Team Leader when necessary. Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. Suggest marketing offers to customers during service calls. Perform other duties as assigned. What You Bring to the Role High school diploma or GED required. Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour + $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player - assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Starting pay rate of $18.34 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

US-FL-MelbourneDescription Customer Care Representative At Percepta, we bring first-class service across each market we support. As a Customer Care Representative I in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer. During a Typical Day, You'll Perform all Customer Care responsibilities with consistent reliability. Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. Document customer contacts. Initiate outbound contacts as appropriate. Provide online support for applications. Utilize available resources to respond to internal and external customer inquiries. Help identify process improvements and best practices for the team. As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information. Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager. Meet or exceed performance expectations including but not limited to productivity, accessibility, and quality assurance. Adhere to and support all Percepta and client initiatives and company policies and procedures. Attend and participate in team meetings. Act as a mentor to less experienced teammates which include: Training new team members. Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader. Demonstrate leadership capabilities. Complete training courses as directed by Operations and/or Training. Complete additional tasks and projects as needed. What You Bring to the Role High school diploma required. College degree preferred or equivalent work experience required. 1 - 2 years of customer service experience required; does not need to be in a call center position. Computer skills: experience working with multiple programs, ability to type. Excellent customer service ability. Ability to maneuver through various systems to provide the dealer with accurate information. Displays professionalism and a positive attitude. Ability to effectively communicate with customers, managers, and co-workers. Strong written and oral communication. Time management and organizational skills. Willingness to take on new assignments. Reliability. Ability to multitask. What You Can Expect Starting hourly rate of $14.00 Start date is February 2, 2026 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

SPW Lead Technical Service Representative At Percepta, we bring first-class service across each market we support. As a SPW Lead Technical Service Representative in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing The SPW Lead Technical Service Representative (LTSR) will support Technical Service Representatives (TSRs) and Dealers as the subject matter expert as it relates to SPW Policy, Prior Approval process, and automotive diagnostics/repair procedures. The LTSR will demonstrate high levels of contact center values including problem solving, customer first mentality, and always promoting a sense of family and teamwork. Like the TSR role, the LTSR will support incoming dealer claims as well as escalated claims while assisting with floor coaching and development. During a Typical Day, You'll Team Support: * Deputizes for Supervisor when Supervisor is away, and delegates work accordingly. * Receive and handle escalated dealer and field concerns. * Deals with queries escalated by TSR's. * Provides a leadership element to the team as a coach, mentor, or senior staff member. * Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim. * Identify and relay areas for improvement within the program to supervisor. * Identify technical training needs and provide claim examples to supervisor. * Make recommendations to improve new and existing technical training materials. * Participating in Quality Assurance technical standard setting meetings. * Improve overall claim processing time from a technical perspective. Dealer Handling: * Receive web contacts F/L dealerships regarding Service Part Warranty coverage and provide claims adjudication per published policy, technical merit, and contact handling processes. * Review digital photographs, claim estimates, repair orders, and support documentation. * Perform detailed claim analysis and adjudication per published policy and contact handling processes. * Place outbound calls to dealerships regarding status of submitted claim within client specified timeframes. * Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided. * Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts. * Escalate, as appropriate, identified dealer inquiries and concerns. * Meet or exceed all program specific performance metrics. * Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results. * Support and sustain a positive work environment that fosters team performance through own work and behavior. * Be receptive to performance feedback and work on improving own skills. * Help identify and resolve conflicts with sensitivity and tact. * Work on activities and/or projects as requested by supervisor. What You Bring to the Role * High School Diploma or equivalent. * Automotive Technical based degree from College or Technical/Vocational school or equivalent industry experience. * Minimum 2-3 years of customer service experience. * Automotive technical aptitude required (multiple assessments required). * Minimum 2-3 years recent experience as an automotive technician in a powertrain or 3-5 years as a service writer/parts person with technical knowledge, or equivalent training - required * Experience as a SPW TSR - preferred * Diesel and Gas engine diagnosis and repair experience - preferred * ASE, manufacturer or state technician certifications in automotive service and/or repair - preferred What You Can Expect * Competitive Salary with Incentives * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) A Bit More About Your Role * Ability to analyze repair shop diagnosis information to identify the cause of mechanical failures. * Ability to speak confidently about repair procedures and published policy. * Excellent interpersonal skills. * Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective. * Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) * Flexibility and adaptability in a fast-paced environment. * Ability to analyze and solve problems. * Communicate and articulate in a professional and effective manner both verbally and written. * Ability to exercise independent judgment and decision making Reasoning ability and logical thinking. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Customer Care Representative At Percepta, we bring first-class service across each market we support. As a Customer Care Representative I in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer. During a Typical Day, You'll * Perform all Customer Care responsibilities with consistent reliability. * Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: * Accurately respond to customer inquiries. * Document customer contacts. * Initiate outbound contacts as appropriate. * Provide online support for applications. * Utilize available resources to respond to internal and external customer inquiries. * Help identify process improvements and best practices for the team. * As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information. * Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager. * Meet or exceed performance expectations including but not limited to productivity, accessibility, and quality assurance. * Adhere to and support all Percepta and client initiatives and company policies and procedures. * Attend and participate in team meetings. * Act as a mentor to less experienced teammates which include: * Training new team members. * Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader. * Demonstrate leadership capabilities. * Complete training courses as directed by Operations and/or Training. * Complete additional tasks and projects as needed. What You Bring to the Role * High school diploma required. College degree preferred or equivalent work experience required. * 1 - 2 years of customer service experience required; does not need to be in a call center position. * Computer skills: experience working with multiple programs, ability to type. * Excellent customer service ability. * Ability to maneuver through various systems to provide the dealer with accurate information. * Displays professionalism and a positive attitude. * Ability to effectively communicate with customers, managers, and co-workers. * Strong written and oral communication. * Time management and organizational skills. * Willingness to take on new assignments. * Reliability. * Ability to multitask. What You Can Expect * Starting hourly rate of $14.00 * Start date is February 2, 2026 * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) * Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite