Senior Account Manager jobs at TTEC - 10 jobs

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

The Account Executive will be the face of Inktel to our clients and will be the client's voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients. Inktel only selects the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren't afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E. Service - We are actively engaged in our communities and seek to make positive and lasting impacts. Everyone on our team is expected to be a player in his or her community. When you provide service, we leave the world a better place. Tenacity - "Grit" is a good word used to describe us. We always find a way no matter what, and we will expect you to do the same. We stretch ourselves further than we thought we could stretch, and then we give even more. We love doing the hard stuff, and the right candidate for the Client Relationship Manager will love this too. The right candidate understands how "Embracing the suck!" can be completely rewarding. Responsibility - We take personal ownership when things go wrong, we don't make excuses and we don't pass the buck and we are striving for excellence at all times. The right candidate will be committed to "wowing" those they interact with. Integrity - We act with integrity in everything we do. We are a values-based organization and our values guide our daily decisions and how we conduct ourselves. You will help us achieve the goal of being client's most trusted partner. Versatility - In today's business environment, change is the only constant. We'll need you to incorporate changes and stay current on our client's business and industry to maintain your level of expertise. Entrepreneurship - We are a company that can make things happen. We abhor bureaucracy and the "it can't be done" mentality. The right candidate for this role will always "go for it" when given a challenge or opportunity. They will not back down.. Can't is not a part of their vocabulary. The Successful Candidate will: Love to tackle challenges Be motivated and persistent Have strong ethics and integrity Be enthusiastic Continually be growing by setting and obtaining personal goals and challenges Drive results and exceed expectations • Understand the balance of being a self-starter and working with a team Know how to have fun! Education & Experience Bachelor's degree in Business, Marketing (or equivalent experience) 1-2 years of client-facing account management Call center experience preferred, but not required Know our client's business inside and out including business model and competitors Share the client's vision and feedback with all applicable internal departments Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators Work with internal departments to make certain that all business units are meeting/exceeding the program expectations • Manage action plans to correct dips in performance Prepare project reports for management, clients, or others Effectively and consistently forecast revenue and complete monthly invoicing Prepare and conduct monthly business reviews and quarterly client presentations Proactively address potential concerns Knowledge, Skills, and Abilities Ability to be an advocate of Inktel and a trusted advisor to assigned clientele Excellent organizational and verbal skills with a strong sense of urgency and ability to quickly adapt to change Clear, concise, and effective communication skills, including outstanding presentation skills with various audience sizes and positions Conflict resolution skills Ability to consider multiple solutions to a problem Ability to travel as business needs dictate (generally 1-2 times per quarter) Demonstrated ownership of resolving problems throughout contract life cycle to ensure customer retention Effective relationship-building skills with clients and internal departments Ability to complete tasks and manage company expectations with limited supervision Strong project management and planning skills Eagerness to gain knowledge of Inktel's service features and benefits Ability to multitask and thrive in a fast-paced, high-pressure environment Salary & Benefits The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-MW1

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: * Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets * Lead, mentor, and coach a high-performing Referral Specialist team * Provide mentorship to Account Management team * Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. * Retain customers by ensuring high customer satisfaction and clear ROI * Facilitate strategic meetings with director-level or higher customer stakeholders. * Own and maintain strategic Action Plans for all key accounts. * Participate in relevant industry conferences and local market events. * Maintain accurate and complete Salesforce documentation and comply with all operational processes. * Collaborate across departments and contribute to coaching, development, and team culture. * Engage in cross-functional initiatives and receive positive customer/internal feedback. * Collect feedback on deals and communicate issues or concerns in solution-orientated approach. * Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: * Bachelor's degree or equivalent experience * 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers * Subject matter expertise on products and market trends * Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills * Strong analytical skills, with the ability to measure and report on and create narratives around ROI * Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives * Ability to travel minimum 25%

Sutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment. Job Description The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients. KEY RESPONSIBILITIES: Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting. Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure. Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges. Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions. Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas. Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies. Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions. Operational Excellence : Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates. Qualifications A. Education & Experience Bachelor's or master's degree in business, Data Science, Technology, or related field. Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment. Familiarity with BPO, IT services, or enterprise solutions preferred. B. Critical Competencies Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms. Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies. Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases. Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends. Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics. Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly. Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration. Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers. Key Result Areas (KRAs): Measure of Success Pipeline Growth & Health; Growth in qualified opportunities across all services Revenue Generation; New revenue from digital transformation deals, ACV/TCV targets Lead Conversion Rates; Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates Consultative Sales Impact; Number of consultative engagements and business cases developed CxO-Level Engagements; Number of strategic, executive-level conversations initiated Market Positioning & Thought Leadership; Participation in industry events, publications, and content contributions Sales Cycle Optimization; Reduction in average deal closure time and dwell time within pipeline stages Operational Efficiency; Proposal-to-win ratio improvements, adherence to pipeline progression KPIs Client Retention & Expansion; Growth in upsell/cross-sell opportunities within existing accounts Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets Lead, mentor, and coach a high-performing Referral Specialist team Provide mentorship to Account Management team Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. Retain customers by ensuring high customer satisfaction and clear ROI Facilitate strategic meetings with director-level or higher customer stakeholders. Own and maintain strategic Action Plans for all key accounts. Participate in relevant industry conferences and local market events. Maintain accurate and complete Salesforce documentation and comply with all operational processes. Collaborate across departments and contribute to coaching, development, and team culture. Engage in cross-functional initiatives and receive positive customer/internal feedback. Collect feedback on deals and communicate issues or concerns in solution-orientated approach. Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: Bachelor's degree or equivalent experience 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers Subject matter expertise on products and market trends Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills Strong analytical skills, with the ability to measure and report on and create narratives around ROI Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives Ability to travel minimum 25%

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES * Sales engagement: Driving end-to-end pursuit cycle * Consistently generate $3M of revenue from net new logos every year * Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant * Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. * Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. * Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. * Develop and communicate compelling value propositions and advance sales conversations * Drive pricing and MSA negotiations with clients as well as internal approvals * Client relationship management and networking: Forging strong relationships * Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work * Engage/develop relationships with and sell to C-suite executives * Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth * Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted * Invest in social selling - own and promote Sutherland's brand * Teaming: Collaborate to bring forth best of Sutherland * Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients * Expertise and knowledge management: Staying ahead of the curve * Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments * Track competitors' investments, footprint, new offerings; develop account-specific insights * Sales operations * Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement * Accountable for the client relationships from deal conception to closing. Qualifications * Education: Bachelor's degree, MBA preferred * 15+ years of experience in business development with depth in the Banking industry. * Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals * Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings * Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises * Experience in growing and sustaining long-term customer relationships * Resourceful, understands and leverages "The-art-of-the-possible" * Proven track record of delivering excellence through informal experience * Confident communication/ active listener with top tier skills in "telling the story" and facilitating conversation * Will win "or die trying" attitude towards goals * Top tier capacity for reasoning, logic, critical thinking & problem solving * Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: * Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets * Lead, mentor, and coach a high-performing Referral Specialist team * Provide mentorship to Account Management team * Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. * Retain customers by ensuring high customer satisfaction and clear ROI * Facilitate strategic meetings with director-level or higher customer stakeholders. * Own and maintain strategic Action Plans for all key accounts. * Participate in relevant industry conferences and local market events. * Maintain accurate and complete Salesforce documentation and comply with all operational processes. * Collaborate across departments and contribute to coaching, development, and team culture. * Engage in cross-functional initiatives and receive positive customer/internal feedback. * Collect feedback on deals and communicate issues or concerns in solution-orientated approach. * Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: * Bachelor's degree or equivalent experience * 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers * Subject matter expertise on products and market trends * Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills * Strong analytical skills, with the ability to measure and report on and create narratives around ROI * Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives * Ability to travel minimum 25%

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About Us Sutherland is a digital transformation company focused on delivering exceptional experience for both customers and employees We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description Sutherland Global' s Travel, Transportation, Hospitality & Retail (TTHL) practice is seeking a dynamic Client Development Executive to spearhead our growth and sell the full suite of Sutherland's transformative business services and solutions into new logo organizations within the Retail space. The CDE is responsible for selling Sutherland offerings to new logo Travel accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationships. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. Roles & Responsibilities Direct business development and sales activities with new relationships within a set of base accounts Build new business with 3-5 Travel base accounts, generating $3-5M of revenue annually Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization Identify opportunities to offer value through our new strategic services Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services Leverage the Travel domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales Accountable for the client relationship from deal conception to closing Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland Qualifications 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales targets Deep and broad Travel domain expertise and industry experience Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO, CPO organizations Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture, while building a value proposition and business case to transform and deliver client business outcomes Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models Experience in building and executing an individual sales plan, which includes revenue forecasting, strategic account planning with action plan Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets Knowledge and understanding of the analyst and advisor community. An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc. Confident communicator and active listener with top tier skills in “telling the story” and facilitating conversation Strong references from key stakeholders (influencers, buyers) with global players Education: Bachelor's degree, MBA Additional information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision Additional Information All your inf At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision and information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.