Specialist jobs at TTEC - 26 jobs

is 10am - 7pm Thursday thru Monday. BASIC FUNCTION Provide advanced tech support to contracted remote call center agents, non-agent contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions. To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. PRINCIPAL ACCOUNTABILITIES * Complete research and/or training necessary to understand WSOL and client technologies and requirements. * Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions. * Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue. * Provide accurate, professional, and timely responses to supported end-users through all available communication channels * Ensure agents are utilizing secure and updated desktop environments. * Work in tandem with other support team members and provide additional assistance during peak times. * Perform credential management tasks (add / remove / modification / auditing) across multiple systems to maintain system access for users. * Document and publish findings for technical issues, fixes, risks, mitigation steps to internal team members, Working Solutions ISS and Operational teams, and agent community. * Consistently document and communicate status of in-progress issues via ticketing system, e-mail responses, and change-of-shift team updates to minimize down-time for end-users. * Communicate directly with client-level peers where escalation is needed; Drive escalations to resolution through client, Working Solutions ISS Management & Operational channels.

is 10am - 7pm Thursday thru Monday. ** BASIC FUNCTION Provide advanced tech support to contracted remote call center agents, non-agent contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions. **To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. PRINCIPAL ACCOUNTABILITIES Complete research and/or training necessary to understand WSOL and client technologies and requirements. Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions. Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue. Provide accurate, professional, and timely responses to supported end-users through all available communication channels Ensure agents are utilizing secure and updated desktop environments. Work in tandem with other support team members and provide additional assistance during peak times. Perform credential management tasks (add / remove / modification / auditing) across multiple systems to maintain system access for users. Document and publish findings for technical issues, fixes, risks, mitigation steps to internal team members, Working Solutions ISS and Operational teams, and agent community. Consistently document and communicate status of in-progress issues via ticketing system, e-mail responses, and change-of-shift team updates to minimize down-time for end-users. Communicate directly with client-level peers where escalation is needed; Drive escalations to resolution through client, Working Solutions ISS Management & Operational channels. Requirements 2-5 years' end-user technical support experience and/or related education, and ability to study and understand project technology requirements Proficiency with Microsoft Office software programs including Word, Excel, PowerPoint and Outlook Advanced knowledge of troubleshooting techniques for home internet connectivity, software applications, multiple MS-Windows operating systems Ability to efficiently manage multiple tasks simultaneously with great attention to detail, while meeting deadlines Empathy and patience, and the ability to communicate technical information effectively to remote, non-technical people, both in writing and verbally Strong customer focus, sense of urgency, analytical and problem-solving skills, with the ability to develop creative solutions independent of existing documented solutions Ability to use a keyboard and sit at a computer for a large portion of the work period Ability to work some evening and weekend hours Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Work From Home

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value.

Job DescriptionRequisition Title: Customer Experience Specialist - Bilingual French (049I2) US-FL-MelbourneDescription We bring first-class service across each market we support. As a French Bilingual Customer Experience Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player - assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language and French bilingual fluency (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Start Date: March 2, 2026 • Starting pay rate of $18.34 per hour plus $2.00/hr. Bilingual French Differential • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs • Employee Rewards Program A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Us Established in 2000, we have contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, we require all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. We are an Equal Opportunity Employer. Please note that neither the company nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player - assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Starting pay rate of $18.34 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

US-MI-DearbornDescriptionWarranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program Interface with internal technical teams (e.g., Qlik, GCQIS) Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions Investigate and resolve select program concerns via email, virtual meetings, and phone Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids Create and edit warranty-related PowerPoint presentations for both internal and external audiences Act as the liaison between program users and the IT team What You Bring to the RoleEducation Bachelor's degree or equivalent relevant work experience Experience 10+ years of experience with dealership service and warranty processes Skills Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) Demonstrated knowledge of Automotive Service and Warranty Policies Ability to work independently while partnering effectively with clients and Ford team members Project management mindset with strong planning, execution, and results-driven focus Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint Minimal travel required (estimated twice per year) What You Can Expect Starting pay: $70,000 per year 100% Remote Work Schedule: Monday-Friday, 8:00 AM-5:00 PM (40hrs per week) Comprehensive benefits package, including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation, Sick Time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program Interface with internal technical teams (e.g., Qlik, GCQIS) Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions Investigate and resolve select program concerns via email, virtual meetings, and phone Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids Create and edit warranty-related PowerPoint presentations for both internal and external audiences Act as the liaison between program users and the IT team What You Bring to the RoleEducation Bachelor's degree or equivalent relevant work experience Experience 10+ years of experience with dealership service and warranty processes Skills Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) Demonstrated knowledge of Automotive Service and Warranty Policies Ability to work independently while partnering effectively with clients and Ford team members Project management mindset with strong planning, execution, and results-driven focus Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint Minimal travel required (estimated twice per year) What You Can Expect Starting pay: $70,000 per year 100% Remote Work Schedule: Monday-Friday, 8\:00 AM-5\:00 PM (40hrs per week) Comprehensive benefits package, including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation, Sick Time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

Career paths start between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling Spanish-language mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Bilingual/Spanish Representative at Afni? * At least six months working in a service or sales environment * Ability to work in a fast-paced environment * Ability to multitask and use effective time management * Ability to communicate written and verbally in both Spanish and English * Computer skills Requirements * Must be 18 years of age * Must have GED or High School Diploma * Must be legally permitted to work in the United States

We bring first-class service across each market we support. As a French Bilingual Customer Experience Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player - assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language and French bilingual fluency (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Start Date\: March 2, 2026 • Starting pay rate of $18.34 per hour plus $2.00/hr. Bilingual French Differential • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs • Employee Rewards Program A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Us Established in 2000, we have contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a team member, you can expect\: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, we require all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. We are an Equal Opportunity Employer. Please note that neither the company nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-Remote

At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player - assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Starting pay rate of $18.34 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect\: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Job DescriptionRequisition Title: Escalation Support Specialist (Automotive Customer Support) (046T7) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles. During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed. Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability. Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs). Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties. Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams. Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions. Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution. Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning. What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred-or equivalent practical experience. 3+ years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role. Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce. Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow). Experience working in a remote or distributed work environment is a plus. Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues. Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus. High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations. Proven adaptability in fast-paced environments with shifting priorities and evolving technologies. Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences. Demonstrated ability to work both independently and collaboratively within cross-functional teams. A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations. What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule. You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role. About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles. During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs). Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed. Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability. Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs). Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties. Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams. Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions. Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution. Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning. What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred-or equivalent practical experience. 3+ years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role. Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce. Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow). Experience working in a remote or distributed work environment is a plus. Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues. Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus. High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations. Proven adaptability in fast-paced environments with shifting priorities and evolving technologies. Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences. Demonstrated ability to work both independently and collaboratively within cross-functional teams. A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations. What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule. You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8\:00 AM to 8\:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role. About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Hybrid

US-TX-HoustonDescription California Concern Specialist At Percepta, we bring first-class service across each market we support. As a California Concern Specialist in Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The California Concern Specialist is the single point of contact for California customers and dealers, managing cases from initial inquiry through resolution. The role blends EV product expertise, empathetic customer care, and dealer liaison work, ensuring fast, pleasant, and compliant resolutions that earn and retain loyalty. You'll guide customers through charging, incentives, and ownership support; coordinate with dealerships, OEM teams, SMEs, and Field Service Engineers; and use satisfaction tools (financial assistance, service plans, payments, and maintenance plans) within your delegation of authority. During a Typical Day, You'll Responsibilities Customer & Dealer Case Ownership Act as the single point of contact for customers and dealers, managing cases end-to-end from initial inquiry through resolution. Handle inbound/outbound calls, emails, SMS, and webform requests with professionalism, empathy, and efficiency. Actively listen and guide interactions to achieve timely, effective outcomes while maintaining control of the conversation. Document all interactions accurately in CRM systems; maintain timelines, commitments, and next steps. Return emails and voicemails promptly; follow up with customers and dealers as promised. Resolution & Escalation Use customer satisfaction tools (Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payments, Maintenance Plans) within delegated authority; escalate for leadership approval when necessary. Develop repair or financial assistance plans collaboratively with dealers; ensure clear documentation and case progression. Tenaciously track parts delays-escalate, monitor, and resolve to minimize downtime. Assist dealerships with warranty/ESB claims and technical assistance requests; confirm resolution and close the loop. EV Product & Program Expertise Serve as a resource for EV product knowledge, including battery health, charging options, range, maintenance, and telematics. Guide customers through California-specific incentives, rebates, and compliance requirements. Support dealers with RAV uploads, ESP requests, and EV-specific service plans. Technical Troubleshooting & IT Support Troubleshoot technical issues with home and public charging systems. Assist electricians with installation, setup, and intelligent backup power for home charging stations. Provide mobile troubleshooting support and layout guidance for EV-related systems. Manage IT escalation tickets related to AutomotivePass issues, public charging, home charging, and adapters. Submit Return Manufacturer Authorizations (RMAs) for home charging units and adapters. Case Management Discipline Apply strong time management to move cases from initial concern to resolution within client timelines. Keep promises-deliver proactive updates on status and ETAs to protect customer confidence and brand loyalty. Meet expected customer service levels and CX objectives (survey scores, performance metrics). Communication & Relationship Building Provide an exceptional customer experience by building trust and enthusiasm throughout the resolution process. Exhibit strong verbal and written communication skills; maintain professionalism in demeanor and appearance. Offer feedback to management for continuous improvement and collaborate effectively with team members. Work calmly under pressure and exercise sound judgment to achieve customer satisfaction. Technical & Administrative Skills Proficient in MS Office, CRM systems (e.g., Microsoft Dynamics), and multi-screen navigation. Skilled in typing and capturing information accurately during live interactions. Utilize technology and knowledge bases to resolve customer issues efficiently. Bilingual skills (e.g., Spanish) preferred to support California's diverse customer base. What You Bring to the Role High School Diploma required; Associate or Bachelor's degree preferred · 2+ years' experience in a Customer Relations Contact Center or hospitality industry · 2-4 years in customer support, case management, or dealership operations; EV or automotive service experience preferred · Experience in a luxury field (hospitality or brand product) a plus · Knowledge of the automotive industry a plus What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Proven success as a single point of contact managing complex cases end‑to‑end Strong phone/email/SMS communication; high empathy and professionalism Ability to navigate incentives and policies and synthesize guidance quickly for customers and dealers Documentation discipline in CRM/case tools; excellent follow‑up and organization (verbal/written) High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Strong customer service, interpersonal and relationship building skills Time management and ability to prioritize projects and customer needs · Conflict resolution skills - listen to the customer · Exercise good service and business judgment with end goal of customer satisfaction · Excellent English language, oral and written, with grammatical knowledge and etiquette · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to work calmly under pressure · Displays professionalism in demeanor, language and appearance · Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation · Use of technology for product resourcing to resolve customer issues · Ability to work through multiple computer screens · Typing Skills - ability to listen and capture information at the same time · Knowledgeable in MS Office, Email, Texting · Experience with Microsoft Dynamics (Customer Contact system) an asset Other · Must be able to interact with all internal and external departments and contacts · Must represent Percepta professionally with all customers and external organizations and contacts · Hybrid; align support hours with Pacific Time; occasional travel to California dealers/OEM meetings · Bilingual (e.g., Spanish) language skills preferred to support California's diverse customer base is preferred About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. #LI-hybrid #LI-onsite

California Concern Specialist At Percepta, we bring first-class service across each market we support. As a California Concern Specialist in Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The California Concern Specialist is the single point of contact for California customers and dealers, managing cases from initial inquiry through resolution. The role blends EV product expertise, empathetic customer care, and dealer liaison work, ensuring fast, pleasant, and compliant resolutions that earn and retain loyalty. You'll guide customers through charging, incentives, and ownership support; coordinate with dealerships, OEM teams, SMEs, and Field Service Engineers; and use satisfaction tools (financial assistance, service plans, payments, and maintenance plans) within your delegation of authority. During a Typical Day, You'll Responsibilities Customer & Dealer Case Ownership Act as the single point of contact for customers and dealers, managing cases end-to-end from initial inquiry through resolution. Handle inbound/outbound calls, emails, SMS, and webform requests with professionalism, empathy, and efficiency. Actively listen and guide interactions to achieve timely, effective outcomes while maintaining control of the conversation. Document all interactions accurately in CRM systems; maintain timelines, commitments, and next steps. Return emails and voicemails promptly; follow up with customers and dealers as promised. Resolution & Escalation Use customer satisfaction tools (Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payments, Maintenance Plans) within delegated authority; escalate for leadership approval when necessary. Develop repair or financial assistance plans collaboratively with dealers; ensure clear documentation and case progression. Tenaciously track parts delays-escalate, monitor, and resolve to minimize downtime. Assist dealerships with warranty/ESB claims and technical assistance requests; confirm resolution and close the loop. EV Product & Program Expertise Serve as a resource for EV product knowledge, including battery health, charging options, range, maintenance, and telematics. Guide customers through California-specific incentives, rebates, and compliance requirements. Support dealers with RAV uploads, ESP requests, and EV-specific service plans. Technical Troubleshooting & IT Support Troubleshoot technical issues with home and public charging systems. Assist electricians with installation, setup, and intelligent backup power for home charging stations. Provide mobile troubleshooting support and layout guidance for EV-related systems. Manage IT escalation tickets related to AutomotivePass issues, public charging, home charging, and adapters. Submit Return Manufacturer Authorizations (RMAs) for home charging units and adapters. Case Management Discipline Apply strong time management to move cases from initial concern to resolution within client timelines. Keep promises-deliver proactive updates on status and ETAs to protect customer confidence and brand loyalty. Meet expected customer service levels and CX objectives (survey scores, performance metrics). Communication & Relationship Building Provide an exceptional customer experience by building trust and enthusiasm throughout the resolution process. Exhibit strong verbal and written communication skills; maintain professionalism in demeanor and appearance. Offer feedback to management for continuous improvement and collaborate effectively with team members. Work calmly under pressure and exercise sound judgment to achieve customer satisfaction. Technical & Administrative Skills Proficient in MS Office, CRM systems (e.g., Microsoft Dynamics), and multi-screen navigation. Skilled in typing and capturing information accurately during live interactions. Utilize technology and knowledge bases to resolve customer issues efficiently. Bilingual skills (e.g., Spanish) preferred to support California's diverse customer base. What You Bring to the Role High School Diploma required; Associate or Bachelor's degree preferred · 2+ years' experience in a Customer Relations Contact Center or hospitality industry · 2-4 years in customer support, case management, or dealership operations; EV or automotive service experience preferred · Experience in a luxury field (hospitality or brand product) a plus · Knowledge of the automotive industry a plus What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Proven success as a single point of contact managing complex cases end‑to‑end Strong phone/email/SMS communication; high empathy and professionalism Ability to navigate incentives and policies and synthesize guidance quickly for customers and dealers Documentation discipline in CRM/case tools; excellent follow‑up and organization (verbal/written) High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Strong customer service, interpersonal and relationship building skills Time management and ability to prioritize projects and customer needs · Conflict resolution skills - listen to the customer · Exercise good service and business judgment with end goal of customer satisfaction · Excellent English language, oral and written, with grammatical knowledge and etiquette · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to work calmly under pressure · Displays professionalism in demeanor, language and appearance · Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation · Use of technology for product resourcing to resolve customer issues · Ability to work through multiple computer screens · Typing Skills - ability to listen and capture information at the same time · Knowledgeable in MS Office, Email, Texting · Experience with Microsoft Dynamics (Customer Contact system) an asset Other · Must be able to interact with all internal and external departments and contacts · Must represent Percepta professionally with all customers and external organizations and contacts · Hybrid; align support hours with Pacific Time; occasional travel to California dealers/OEM meetings · Bilingual (e.g., Spanish) language skills preferred to support California's diverse customer base is preferred About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. #LI-hybrid #LI-onsite

This position is responsible for conducting annual examinations and processing annual certifications of the residents for continued participation in the program. The process entails scheduling appointments, conducting interviews (via phone and in-person), preparing re-examinations and “tenant moving” documents, preparing recertification packets, reviewing participant income, and processing within the housing software system. ESSENTIAL JOB FUNCTIONS: Interviews and processes annual recertifications, move, and interim certifications for program participants. Verifies gross family income using the Enterprise Income Verification (EIV) System, employers, social service agencies, and all other verification resources for re-certification of participants. Reviews participant's request and prepare files for review, i.e., reasonable accommodation requests Maintains participant files as required by HUD and other program requirements. Processes initial, annual and interim re-certifications in addition to retroactive rent- calculations while conforming to HUD Housing regulations and guidelines, as well as Federal, State, and City government regulations and guidelines. Adjusts the participant rent and housing assistance payment in accordance with HUD regulations. Responds to participants and landlord phone calls and emails. Performs other related duties as assigned. MINIMUM REQUIREMENTS: High School diploma or equivalent, and one (1) year of related experience working in a high-volume service environment with some experience in direct customer contact. Experience working affordable housing helpful; or equivalent training, education, and/or experience. Knowledge, Skills, and Abilities: Skills in customer service, interviewing, and the ability to connect with diverse personalities and backgrounds. Skills in the use of personal computers and various software including Microsoft Office (Word, Excel, Outlook). Skills in data entry. Ability to multi-task Skills in basic mathematics would usually be obtained through a high school education or equivalent. Ability to operate various office equipment including fax machine, copier, and phone system. Ability to communicate effectively through verbal and written means in e-mails, letters, reports, memos, and personal meetings. Bi-lingual (English/Spanish) communication skills are helpful. PHYSICAL DEMANDS: The work is sedentary work that requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also involves regular standing, walking, sitting; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching, or crawling; talking or hearing. Work requires close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate. WORK ENVIRONMENT: Work is typically performed in an office environment. TRG Management has the right to revise this position description at any time and does not represent in any way a contract of employment. Job Type: Full-time Benefits: Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Schedule: Monday to Friday Education: High school or equivalent (Required) Experience: Enterprise Verification System (EIV): 1 year (Preferred) High-volume service environment: 1 year (Preferred) Section 8: 1 year (Preferred) TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus (with an additional $.50 an hour in onsite differential). We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot. Walk into your career at Afni! What Will I Do as an Insurance Specialist? Did you know that insurance is one of the most sustainable industries around? Look at it this way - as long as people have assets they want to protect; insurance will be integral in providing peace of mind. As an Insurance Specialist, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Sales Agent! Once licensed, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers. Key Role Responsibilities * Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. * Process orders, update customer accounts, and ensure accurate records in internal systems. * Multitask effectively between handling customer inquiries and navigating multiple systems. As an Insurance Representative, you get: * Paid training to obtain your insurance license * Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment * Full time hours. 40-hour work week * Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. * Medical, Dental and Vision Insurance. We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important, and we'll help you achieve them. * Referral Program. We have one of the most lucrative referral programs around. * Career Growth. Most of our senior leadership started as agents. We promote from within! Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. TAZHS Click this link to learn more about our Referral Rewards Program: **************************************** * Referrals must be new Afni hires and cannot be a rehire. More About Afni: What we do: ************************************** Where are we located: ********************************* What's new with us: *********************************** What it's like being part of the Afni family: ************************************* Key Qualifications * Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Sales experience: Minimum 6 months in a sales role * Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. * Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

US-MI-DearbornDescription Shared Services Specialist At Percepta, we bring first-class service across each market we support. As a Shared Services Specialist in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing The Shared Services Specialist supports day-to-day human resources (HR) operations and special projects. This position will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on-boarding, general HR inquiries, and HRIS special projects. This role will support key HR processes across hiring, onboarding, and offboarding, including document preparation and consistent process execution. During a Typical Day, You'll · Managing HR transactions and processes efficiently. · Ensure new hire paperwork is complete and accurate - maintain accurate employee records. · Ensure I-9 compliance and data entered into I-9 system within the first 3 days of employment (US only). · Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation. · Provide support for HR inquiries from employees and other stakeholders. · Ensuring compliance with HR Policies and procedures. · Participating in continuous improvement initiatives for HR processes, programs and/or policy/procedures documentation. · Collaborate with internal and global partners to support payroll, recruiting and benefit processes. Track and maintain up-to-date information on employee changes as well as to resolve manager and employee questions within a defined timeline. · Assists with any HR compliance audits as required. · Conduct New Hire Orientation What You Bring to the Role Education · Associate of Arts or Associate of Science degree required, preferably in Human Resources, Organizational Development, or Business Administration. Experience · 2-3 years of business experience required, preferably in HR or administrative support with HR technology - HRIS, service ticketing, background checks, timekeeping systems (Kronos and/or UKG PRO a plus). · HR certification (e.g., SHRM-CP, PHR) is preferred but not required. · Intermediate level proficiency in navigating personal computers, applications and Microsoft Office Products (Outlook, Word and Excel) is required. · Global experience with a multi-national organization a plus. Skills · Knowledge of how HR functions work and supports the business. · Strong understanding of HR policies and procedures. Knowledge of HR laws and/or practices within multiple states. Global experience a plus. · Excellent communication and customer service skills. · Proficiency in HRIS tools. · Possess a high degree of professionalism. · Excellent oral and written communication skills · Strong customer service orientation. · Strong analytical skills. · Detail oriented with high level accuracy in data entry. · Excellent reliability and attendance. · Ability to maintain confidentiality and ability to handle sensitive material. · Ability to learn quickly and multi-task. · Ability to work collaboratively in a fast-paced environment. · Exceptional time management skills. · Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development. · Ability to work well and interact with others at varying organizational levels. · Must be able to provide excellent customer service to all Percepta employees. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Shared Services Specialist At Percepta, we bring first-class service across each market we support. As a Shared Services Specialist in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing The Shared Services Specialist supports day-to-day human resources (HR) operations and special projects. This position will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on-boarding, general HR inquiries, and HRIS special projects. This role will support key HR processes across hiring, onboarding, and offboarding, including document preparation and consistent process execution. During a Typical Day, You'll · Managing HR transactions and processes efficiently. · Ensure new hire paperwork is complete and accurate - maintain accurate employee records. · Ensure I-9 compliance and data entered into I-9 system within the first 3 days of employment (US only). · Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation. · Provide support for HR inquiries from employees and other stakeholders. · Ensuring compliance with HR Policies and procedures. · Participating in continuous improvement initiatives for HR processes, programs and/or policy/procedures documentation. · Collaborate with internal and global partners to support payroll, recruiting and benefit processes. Track and maintain up-to-date information on employee changes as well as to resolve manager and employee questions within a defined timeline. · Assists with any HR compliance audits as required. · Conduct New Hire Orientation What You Bring to the Role Education · Associate of Arts or Associate of Science degree required, preferably in Human Resources, Organizational Development, or Business Administration. Experience · 2-3 years of business experience required, preferably in HR or administrative support with HR technology - HRIS, service ticketing, background checks, timekeeping systems (Kronos and/or UKG PRO a plus). · HR certification (e.g., SHRM-CP, PHR) is preferred but not required. · Intermediate level proficiency in navigating personal computers, applications and Microsoft Office Products (Outlook, Word and Excel) is required. · Global experience with a multi-national organization a plus. Skills · Knowledge of how HR functions work and supports the business. · Strong understanding of HR policies and procedures. Knowledge of HR laws and/or practices within multiple states. Global experience a plus. · Excellent communication and customer service skills. · Proficiency in HRIS tools. · Possess a high degree of professionalism. · Excellent oral and written communication skills · Strong customer service orientation. · Strong analytical skills. · Detail oriented with high level accuracy in data entry. · Excellent reliability and attendance. · Ability to maintain confidentiality and ability to handle sensitive material. · Ability to learn quickly and multi-task. · Ability to work collaboratively in a fast-paced environment. · Exceptional time management skills. · Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development. · Ability to work well and interact with others at varying organizational levels. · Must be able to provide excellent customer service to all Percepta employees. What You Can Expect · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this role. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

At Percepta, we bring first-class service across each market we support. As a California Concern Specialist in Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The California Concern Specialist is the single point of contact for California customers and dealers, managing cases from initial inquiry through resolution. The role blends EV product expertise, empathetic customer care, and dealer liaison work, ensuring fast, pleasant, and compliant resolutions that earn and retain loyalty. You'll guide customers through charging, incentives, and ownership support; coordinate with dealerships, OEM teams, SMEs, and Field Service Engineers; and use satisfaction tools (financial assistance, service plans, payments, and maintenance plans) within your delegation of authority. During a Typical Day, You'll Responsibilities Customer & Dealer Case Ownership * Act as the single point of contact for customers and dealers, managing cases end-to-end from initial inquiry through resolution. * Handle inbound/outbound calls, emails, SMS, and webform requests with professionalism, empathy, and efficiency. * Actively listen and guide interactions to achieve timely, effective outcomes while maintaining control of the conversation. * Document all interactions accurately in CRM systems; maintain timelines, commitments, and next steps. * Return emails and voicemails promptly; follow up with customers and dealers as promised. Resolution & Escalation * Use customer satisfaction tools (Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payments, Maintenance Plans) within delegated authority; escalate for leadership approval when necessary. * Develop repair or financial assistance plans collaboratively with dealers; ensure clear documentation and case progression. * Tenaciously track parts delays-escalate, monitor, and resolve to minimize downtime. * Assist dealerships with warranty/ESB claims and technical assistance requests; confirm resolution and close the loop. EV Product & Program Expertise * Serve as a resource for EV product knowledge, including battery health, charging options, range, maintenance, and telematics. * Guide customers through California-specific incentives, rebates, and compliance requirements. * Support dealers with RAV uploads, ESP requests, and EV-specific service plans. Technical Troubleshooting & IT Support * Troubleshoot technical issues with home and public charging systems. * Assist electricians with installation, setup, and intelligent backup power for home charging stations. * Provide mobile troubleshooting support and layout guidance for EV-related systems. * Manage IT escalation tickets related to AutomotivePass issues, public charging, home charging, and adapters. * Submit Return Manufacturer Authorizations (RMAs) for home charging units and adapters. Case Management Discipline * Apply strong time management to move cases from initial concern to resolution within client timelines. * Keep promises-deliver proactive updates on status and ETAs to protect customer confidence and brand loyalty. * Meet expected customer service levels and CX objectives (survey scores, performance metrics). Communication & Relationship Building * Provide an exceptional customer experience by building trust and enthusiasm throughout the resolution process. * Exhibit strong verbal and written communication skills; maintain professionalism in demeanor and appearance. * Offer feedback to management for continuous improvement and collaborate effectively with team members. * Work calmly under pressure and exercise sound judgment to achieve customer satisfaction. Technical & Administrative Skills * Proficient in MS Office, CRM systems (e.g., Microsoft Dynamics), and multi-screen navigation. * Skilled in typing and capturing information accurately during live interactions. * Utilize technology and knowledge bases to resolve customer issues efficiently. * Bilingual skills (e.g., Spanish) preferred to support California's diverse customer base. What You Bring to the Role * High School Diploma required; Associate or Bachelor's degree preferred * 2+ years' experience in a Customer Relations Contact Center or hospitality industry * 2-4 years in customer support, case management, or dealership operations; EV or automotive service experience preferred * Experience in a luxury field (hospitality or brand product) a plus * Knowledge of the automotive industry a plus What You Can Expect * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) A Bit More About Your Role * Proven success as a single point of contact managing complex cases end‑to‑end * Strong phone/email/SMS communication; high empathy and professionalism * Ability to navigate incentives and policies and synthesize guidance quickly for customers and dealers * Documentation discipline in CRM/case tools; excellent follow‑up and organization (verbal/written) * High level of trust and integrity * Strong verbal and written communication skills * Detailed listening skills * Strong customer service, interpersonal and relationship building skills * Time management and ability to prioritize projects and customer needs * Conflict resolution skills - listen to the customer * Exercise good service and business judgment with end goal of customer satisfaction * Excellent English language, oral and written, with grammatical knowledge and etiquette * Ability to sway the opinion of others through verbal and/or written correspondence * Ability to work calmly under pressure * Displays professionalism in demeanor, language and appearance * Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation * Use of technology for product resourcing to resolve customer issues * Ability to work through multiple computer screens * Typing Skills - ability to listen and capture information at the same time * Knowledgeable in MS Office, Email, Texting * Experience with Microsoft Dynamics (Customer Contact system) an asset Other * Must be able to interact with all internal and external departments and contacts * Must represent Percepta professionally with all customers and external organizations and contacts * Hybrid; align support hours with Pacific Time; occasional travel to California dealers/OEM meetings * Bilingual (e.g., Spanish) language skills preferred to support California's diverse customer base is preferred About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. #LI-hybrid #LI-onsite