Team Leader jobs at TTEC - 6 jobs

Hybrid Team Lead/ Trainer
TTEC 4.4
Team leader job at TTEC
Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be doing as a Trainer/Team Lead Hybrid** As a Trainer, you will be conducting training classes with new hires. Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor. As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance. We're looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers. **During a Typical Day** In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. **What You Bring to the Role** + Experience training adult learners in a classroom setting + Experience leading a group of 15 or more + Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task + Mentor and inspire others + Computer experience with MS Office, customer relationship management applications, and learning management systems. + Have an active Resident State Health Insurance License **Compensation and Benefits** + The anticipated range for individuals expressing interest in this position is $19/hr. + Visit ************************************************ for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. **Title:** _Hybrid Team Lead/ Trainer_ **Location:** _United States_ **Requisition ID:** _049N3_
$19 hourly 8d ago

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Maintenance Area Supervisor
TRG 4.6
Detroit, MI jobs
The Maintenance Supervisor plays a critical leadership role in advising on technical matters, directing skilled trades personnel within a fast-paced, high-volume, unionized manufacturing environment. This position is responsible for ensuring the maintenance department meets its objectives in safety, quality, delivery, cost and morale. RESPONSIBILITIES Lead and coordinate both professional and breakdown maintenance activities to support production goals. Drive improvements in equipment throughput, reliability and uptime. Provide coaching and mentoring to hourly and supervisory team members in applying production methodologies, including problem-solving and corrective action implementation. Supervise and support Skilled Trades employees in daily operations and continuous improvement efforts. Collaborate with the Professional Maintenance Specialist (PMS) to address equipment-related issues, including downtime, run-to-run variability and throughput challenges. Champion waste reduction initiatives through SPW pillars: Autonomous Maintenance (AM), Professional Maintenance (PM), Quality Maintenance (QM), Focused Improvement (FI) and People Development (PD). Lead and participate in Kaizen activities focused on enhancing Overall Equipment Effectiveness (OEE) and identifying cost-saving opportunities. REQUIREMENTS High School Diploma or GED 3+ years of industrial automation experience with project management experience Ability to work any shift and overtime as required Solid technical understanding of maintenance strategies, including Time-Based Maintenance (TBM), Condition-Based Maintenance (CBM) and Dynamic Maintenance (DM). Ability to influence key performance indicators such as Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR) and equipment condition standards. Strong leadership, communication and organizational skills. Proven ability to foster a culture of continuous improvement and team development. Excellent organization, written and oral communication skills Excellent interpersonal skills and ability to interface with various levels of employees within all areas of the Plant from hourly represented employees to Senior Leadership as required Ability to build effective business relationships with plant leadership and customers Ability to handle multiple projects simultaneously Demonstrated troubleshooting problem solving experience Goal oriented self-starter with ability to lead teams Ability to coach/mentor/develop skilled trade employees Must have a good working knowledge of Microsoft Office PREFERRED REQUIREMENTS Bachelors Degree in technical/engineering field Experience in continuous improvement systems and lean manufacturing Experience leading maintenance teams in a union environment Green Belt/Red X/Six Sigma training Experience with controls, robotics, drives and system level communication systems, sealing systems, glass cell systems, various conveyance systems, welding - all types, paint process and associated systems, vision systems and sensors use and application Familiar with World Class Manufacturing pillar methodology and implementation Good working knowledge of Google Suite/Workplace
$27k-34k yearly est. 4d ago
Call Center Supervisor
Inktel Careers 4.1
Doral, FL jobs
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication skills: concision and clarity Passion for coaching, providing feedback and developing talent Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role Thrives in a fast-paced environment with changing priorities and goals Responsibilities: Model Inktel's Passion for People in every interaction. Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Implement strategies to keep attrition low. Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-33k yearly est. 60d+ ago
Talend Lead
Trg 4.6
Atlanta, GA jobs
Talend Enterprise Big Data 5.x/Talend Enterprise Data Integration 5.x • Experience designing and delivering complex, large-volume data warehouse applications • Experience in reading and transforming complex XMLs, Flat file formats (For ex: csv, delimited,…) , DB look ups • Senior Level Talend developer (4+ years of hard-core Talend experience) • Experience in Data Mapper perspective • Minimum data modeling experience • Solid and professional communications skills, both verbal and written • Unix familiarity and shell scripting experience • Strong knowledge of Software Development Lifecycle (SDLC). • Job scheduling experience using Maestro is required • Strong experience in Data Quality, Source Systems Analysis, Business Rules Validation, Source Target Mapping Design, Performance Tuning and High Volume Data Loads. • Strong written and oral communication skills are essential. Strong analytical skills and ability to resolve problems are desired. • Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment • Working knowledge of source-code control using any tool available in the market is preferred. Qualifications Total IT experience of 6+ years Additional Information All your information will be kept confidential according to EEO guidelines.
$24k-41k yearly est. 3d ago
Call Center Supervisor
Inktel Holdings 4.1
Fort Lauderdale, FL jobs
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals * Able to commute to our office in Ft. Lauderdale Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-33k yearly est. 60d+ ago
Call Center Supervisor
Inktel Careers 4.1
Fort Lauderdale, FL jobs
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication skills: concision and clarity Passion for coaching, providing feedback and developing talent Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role Thrives in a fast-paced environment with changing priorities and goals Able to commute to our office in Ft. Lauderdale Responsibilities: Model Inktel's Passion for People in every interaction. Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Implement strategies to keep attrition low. Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-33k yearly est. 60d+ ago