Medical Receptionist jobs at Tuality Healthcare - 27 jobs

**PeaceHealth is seeking a Referral Coordinator for a Per Diem/Relief, Day position. The salary range for this job opening at PeaceHealth is $24.99 - $33.73. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.** **DETAILS OF THE POSITION:** + Oversees the data entry and completion of referral forms/notifications. Obtains insurance pre-authorization for patients and reauthorization of additional treatment. Ensures insurance carrier (including Medicare) documentation requirements are me and referral support documentation is filed in patient's medical record. + Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents pertinent information on referral form and/or in medical record. Ensures practitioners are following standardized guidelines as recommended by evidenced based medicine. + Communicates with billing staff and third-party payors to assure coverage of patient care. + Performs other duties as assigned. **WHAT YOU BRING:** + Accredited School Preferred: Business or two years college And + Preferred: Medical Assistant, Licensed Practical nurse, or Registered Nurse + Minimum of 3 years Required: Experience working in insurance in a medical related field, or other related experience + Preferred: National Certified Medical Assistant or + Preferred: Licensed Practical Nurse - Oregon or + Preferred: Registered Nurse + Demonstrated experience in insurance requirements for referrals and /or prior authorizations to various therapies (PT, RT, OT, ST), surgeries, procedures, diagnostic testing, and infusions. GYN procedures, testing, etc (Required) + Proficient with MS Office applications (Required) + Proficient with Horizon Home Care (Required) For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (********************************************************************************************************************************** . For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws. REQNUMBER: 119059

PeaceHealth is seeking a Referral Coordinator for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $24.99 - $33.73. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assure that the services that are approved by private payors have been done and that we request more visits for patients as we continue through the episode of care. May also be responsible for management of referrals; working closely with team members to ensure optimum utilization and cost containment. Provides clerical support and assistance to staff. Details of the Position: * Oversees the data entry and completion of referral forms/notifications. Obtains insurance pre-authorization for patients and reauthorization of additional treatment. Ensures insurance carrier (including Medicare) documentation requirements are me and referral support documentation is filed in patient's medical record. * Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents pertinent information on referral form and/or in medical record. Ensures practitioners are following standardized guidelines as recommended by evidenced based medicine. * Communicates with billing staff and third-party payors to assure coverage of patient care. * Performs other duties as assigned. What you bring: * Accredited School Preferred: Business or two years college * Preferred: Medical Assistant, Licensed Practical nurse, or Registered Nurse * Minimum of 3 years Required: Experience working in insurance in a medical related field, or other related experience * Preferred: National Certified Medical Assistant or * Preferred: Licensed Practical Nurse - Oregon or * Preferred: Registered Nurse Skills * Demonstrated experience in insurance requirements for referrals and /or prior authorizations to various therapies (PT, RT, OT, ST), surgeries, procedures, diagnostic testing, and infusions. GYN procedures, testing, etc (Required) * Proficient with MS Office applications (Required) * Proficient with Horizon Home Care (Required) Working Conditions * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. * Predominantly operates in an office environment. * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth is seeking a **Referral Coordinator for a Full Time, 1.00 FTE, Day position.** The salary range for this job opening at PeaceHealth is $24.99 - $33.73. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. **Job Summary** Assure that the services that are approved by private payors have been done and that we request more visits for patients as we continue through the episode of care. May also be responsible for management of referrals; working closely with team members to ensure optimum utilization and cost containment. Provides clerical support and assistance to staff. **Details of the Position:** + Oversees the data entry and completion of referral forms/notifications. Obtains insurance pre-authorization for patients and reauthorization of additional treatment. Ensures insurance carrier (including Medicare) documentation requirements are me and referral support documentation is filed in patient's medical record. + Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents pertinent information on referral form and/or in medical record. Ensures practitioners are following standardized guidelines as recommended by evidenced based medicine. + Communicates with billing staff and third-party payors to assure coverage of patient care. + Performs other duties as assigned. **What you bring:** + Accredited School Preferred: Business or two years college + Preferred: Medical Assistant, Licensed Practical nurse, or Registered Nurse + **Minimum of 3 years Required:** Experience working in insurance in a medical related field, or other related experience + Preferred: National Certified Medical Assistant or + Preferred: Licensed Practical Nurse - Oregon or + Preferred: Registered Nurse **Skills** + Demonstrated experience in insurance requirements for referrals and /or prior authorizations to various therapies (PT, RT, OT, ST), surgeries, procedures, diagnostic testing, and infusions. GYN procedures, testing, etc (Required) + Proficient with MS Office applications **(Required)** + Proficient with Horizon Home Care **(Required)** **Working Conditions** + Consistently operates computer and other office equipment. + Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. + Sedentary work. + Predominantly operates in an office environment. + Ability to communicate and exchange accurate information. + The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (********************************************************************************************************************************** . For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws. REQNUMBER: 122936

PeaceHealth is seeking a Patient Access Representative - Clinical Support for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.59 - $30.49. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Details of the Position: * Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. * Collects patient balances, co-payment, co-insurance, or other payment types. * Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. * Responds to customer's inquiries. * Assists with departmental coverage as needed. * Manages daily appointment schedules which may include reminder calls and calling all referrals. * May transport patients utilizing escort or wheeled transport equipment. * Performs other duties as assigned. What you bring: * High School Diploma Preferred: or equivalent * Minimum of 1 year Required: Medical office or related customer service experience and * Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook Skills * Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) * Knowledge of insurance process and regulations. (Preferred) * Must be able to manage conflict effectively and professionally. (Required) * Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) * Good customer service skills and good interpersonal skills. (Required) Department / Location Specific Notes Care Delivery and Outpatient Clinics: * Strong background in customer service may be considered in lieu of medical office or related experience. Working Conditions * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. * Predominantly operates in an office environment. * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth is seeking a Patient Access Representative - Neurology for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.59 - $30.49. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Essential Functions * Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. * Collects patient balances, co-payment, co-insurance, or other payment types. * Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. * Responds to customer's inquiries. * Assists with departmental coverage as needed. * Manages daily appointment schedules which may include reminder calls and calling all referrals. * May transport patients utilizing escort or wheeled transport equipment. * Performs other duties as assigned. Qualifications Education * High School Diploma Preferred: or equivalent Experience * Minimum of 1 year Required: Medical office or related customer service experience and * Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook Credentials Skills * Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) * Knowledge of insurance process and regulations. (Preferred) * Must be able to manage conflict effectively and professionally. (Required) * Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) * Good customer service skills and good interpersonal skills. (Required) Department / Location Specific Notes Oregon West Network - SHMC Outpatient Therapies: * Chart management which includes: chart creation with all necessary forms; chart note copying for specific insurers; and discharging charts. PHMG and Outpatient Clinics: * Strong background in customer service may be considered in lieu of medical office or related experience. Working Conditions Lifting * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. Environmental Conditions * Predominantly operates in an office environment. Mental/Visual * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, Variable position. The salary range for this job opening at PeaceHealth is $22.59 - $30.49. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Details of the Position: * Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. * Collects patient balances, co-payment, co-insurance, or other payment types. * Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. * Responds to customer's inquiries. * Assists with departmental coverage as needed. * Manages daily appointment schedules which may include reminder calls and calling all referrals. * May transport patients utilizing escort or wheeled transport equipment. * Performs other duties as assigned. What you bring: * High School Diploma Preferred: or equivalent * Minimum of 1 year Required: Medical office or related customer service experience and * Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook Skills * Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) * Knowledge of insurance process and regulations. (Preferred) * Must be able to manage conflict effectively and professionally. (Required) * Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) * Good customer service skills and good interpersonal skills. (Required) Department / Location Specific Notes Cottage Grove Medical Center: * Management of ED incoming phone calls, and may be required to provide switchboard coverage. * Monitor OB Prosec/McKinley alarm system. * May be required to assist with Cardiac Rehab departmental charge entry. Working Conditions * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. * Predominantly operates in an office environment. * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, Variable position. The salary range for this job opening at PeaceHealth is $22.07 - $29.72. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Details of the Position: * Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. * Collects patient balances, co-payment, co-insurance, or other payment types. * Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. * Responds to customer's inquiries. * Assists with departmental coverage as needed. * Manages daily appointment schedules which may include reminder calls and calling all referrals. * May transport patients utilizing escort or wheeled transport equipment. * Performs other duties as assigned. What you bring: * High School Diploma Preferred: or equivalent * Minimum of 1 year Required: Medical office or related customer service experience and * Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook Skills * Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) * Knowledge of insurance process and regulations. (Preferred) * Must be able to manage conflict effectively and professionally. (Required) * Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) * Good customer service skills and good interpersonal skills. (Required) Working Conditions * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. * Predominantly operates in an office environment. * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws. This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

You're the kind of person who takes the extra step to help others. Whether you're answering phones, greeting visitors, or scheduling conference rooms, you embody the Legacy mission of making life better for our community. Does this sound like you? Then we invite you to consider this opportunity as an Executive Receptionist. Responsibilities Under general supervision, greets, directs and announces visitors. Answers and screens/routes incoming calls and takes messages as needed. Provides assistance such as giving directions, finding transportation and providing general information. Ensures visitor compliance with security standards. Electronically schedules meetings for conference rooms. This job exists only at the System Office. Qualifications Experience: At least one year experience greeting visitors and answering multi-line telephones to direct callers/visitors and assist with their needs in the organization. Skills: Exceptional customer service and communication skills are required. Must be adept at working with/responding to all levels of organizational hierarchy. Strong human relations and communication skills required. Requires an ability to read, write and communicate in English, an ability to do simple mathematical equations, and an ability to work in cooperation with team members in a fast-paced environment. Requires strong organizational skills, flexibility, and ability to respond to changing priorities. Must possess demonstrated PC skills, including Microsoft Office. Pay Range USD $18.89 - USD $27.02 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

PeaceHealth is seeking a **Patient Access Representative - Behavioral Health Primary Care for a Full Time, 1.00 FTE, Day position.** The salary range for this job opening at PeaceHealth is $22.59 - $30.49. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. **Job Summary** Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. **Details of the Position:** + Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. + Collects patient balances, co-payment, co-insurance, or other payment types. + Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. + Responds to customer's inquiries. + Assists with departmental coverage as needed. + Manages daily appointment schedules which may include reminder calls and calling all referrals. + May transport patients utilizing escort or wheeled transport equipment. + Performs other duties as assigned. **What you bring:** + High School Diploma Preferred: or equivalent + Minimum of 1 year Required: Medical office or related customer service experience and + Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook **Skills** + Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) + Knowledge of insurance process and regulations. (Preferred) + Must be able to manage conflict effectively and professionally. (Required) + Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) + Good customer service skills and good interpersonal skills. (Required) **Department / Location Specific Notes** Care Delivery and Outpatient Clinics: + Strong background in customer service may be considered in lieu of medical office or related experience. **Working Conditions** + Consistently operates computer and other office equipment. + Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. + Sedentary work. + Predominantly operates in an office environment. + Ability to communicate and exchange accurate information. + The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (********************************************************************************************************************************** . For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws. REQNUMBER: 121912

PeaceHealth is seeking a Patient Access Representative for a Full Time, 1.00 FTE, Variable position. The salary range for this job opening at PeaceHealth is $22.56 - $33.48. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Essential Functions * Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. * Collects patient balances, co-payment, co-insurance, or other payment types. * Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. * Responds to customer's inquiries. * Assists with departmental coverage as needed. * Manages daily appointment schedules which may include reminder calls and calling all referrals. * May transport patients utilizing escort or wheeled transport equipment. * Performs other duties as assigned. Qualifications Education * High School Diploma Preferred: or equivalent Experience * Minimum of 1 year Required: Medical office or related customer service experience and * Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook Credentials Skills * Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) * Knowledge of insurance process and regulations. (Preferred) * Must be able to manage conflict effectively and professionally. (Required) * Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) * Good customer service skills and good interpersonal skills. (Required) Department / Location Specific Notes Oregon West Customer Service Area - Florence: * One year of medical office or related customer service experience preferred. Working Conditions Lifting * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. Environmental Conditions * Predominantly operates in an office environment. Mental/Visual * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws. This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

PeaceHealth is seeking a **Patient Access Representative - Admitting for a Full Time, 1.00 FTE, Variable position.** The salary range for this job opening at PeaceHealth is $22.56 - $33.48. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. **Job Summary** Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. **Details of the Position:** + Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. + Collects patient balances, co-payment, co-insurance, or other payment types. + Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. + Responds to customer's inquiries. + Assists with departmental coverage as needed. + Manages daily appointment schedules which may include reminder calls and calling all referrals. + May transport patients utilizing escort or wheeled transport equipment. + Performs other duties as assigned. **What you bring:** + High School Diploma Preferred: or equivalent + Minimum of 1 year **Required** : Medical office or related customer service experience and + Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook **Skills** + Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) + Knowledge of insurance process and regulations. (Preferred) + Must be able to manage conflict effectively and professionally. **(Required)** + Excellent time management skills, with an emphasis on meeting time sensitive deadlines. **(Required)** + Good customer service skills and good interpersonal skills. **(Required)** **Department / Location Specific Notes** Oregon West Customer Service Area - Florence: + One year of medical office or related customer service experience preferred. **Working Conditions** + Consistently operates computer and other office equipment. + Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. + Sedentary work. + Predominantly operates in an office environment. + Ability to communicate and exchange accurate information. + The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. For additional information or questions, please email Jen Worthington at **************************** or call ************. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (********************************************************************************************************************************** . For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws. This position is represented by a collective bargaining agreement. There may be more than one opening on this posting. REQNUMBER: 122390

At Legacy, every team member helps shape the patient experience. As a Scheduler, you play a critical role in coordinating care by ensuring that procedures are scheduled accurately and efficiently. Your work supports both patients and clinical teams, helping to create a seamless process that enhances the quality of care we provide. If you're detail-oriented, collaborative, and ready to make a meaningful impact behind the scenes, we encourage you to apply. Responsibilities Computerized Scheduling: Schedules procedures for multiple rooms using scheduling computer system. Determines availability of staff and room availability based on procedure being performed. Automated Computerized Staffing: May enter staff members and create schedule types, work patterns as needed. May load varying data into system about personnel, budget and staff coverage. Independently performs daily patient/procedure data entry into computer system. May assist manager with maintaining and updating staff profiles. May assist computer program director with various computer duties updating system, timebooking information etc. May independently initiate required reports. Maintains patient confidentiality. May work with the Anesthesia department to create a smooth schedule. Duties may include: assigning each patient's anesthesiologist, notifying Anesthesia of their assigned cases, changes in their schedules, etc. Enters into the computer system patient's assigned anesthesiologist, room number, and any pertinent information needed for the procedure. May function as Secretarial support-- performing various and numerous duties. Performs department typing as assigned. Completes patient charges, reviews and updates suture lists, miscellaneous charge list, etc., as needed to ensure proper revenue. Qualifications Education: Completion of high school or equivalent. Experience: Medical assistant, Secretary, Unit Secretary, Surgical Technician or Imaging Support Specialist preferred. Skills: Knowledge of appropriate computer systems and software. Knowledge of department policies and procedures. Medical terminology. Requires typing 35 wpm. Demonstrated time management and organizational skills. Demonstrated communication skills. Demonstrated ability to work under stress. Demonstrated ability to work with confidential information. Pay Range USD $21.88 - USD $31.27 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

You are the first face patients see - setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you'll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance. Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams. Responsibilities The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include: Greeting, registering, checking in, and admitting patients according to scope and service line. Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers. Verifying insurance coverage and benefits, and determining patient financial responsibilities. Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources. Offering self-pay information and applicable discounts. Collecting copayments, coinsurances, deposits, and payments as appropriate. Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records. Collecting and submitting required legal documentation to meet State and Federal compliance regulations. Qualifications Education: High School diploma or equivalent required. Two years college education including satisfactory completion of college level Health Records coursework preferred. Experience: A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred. Skills: Effective written and verbal communication skills. Critical thinking and problem-solving skills required. Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines. Demonstrated effective interpersonal skills which promote cooperation and teamwork. Ability to withstand varying job pressures and organize/prioritize related job tasks. Ability to perform multiple tasks at the same time. Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner. Ability to deal with people in emergent and/or stressful situations. Ability to identify alternative means of communication as needed. Ability to adapt to change. Keyboard skills and ability to navigate electronic systems applicable to job functions. Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases. Demonstrated understanding of complex collection issues. Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred. Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred. Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines. Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status. Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility Knowledge of medical terminology. Pay Range USD $21.88 - USD $31.27 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

You represent the Legacy mission in everything you do. Your strong interpersonal and relationship-building skills shine as you provide safe, compassionate transportation for our patients. Simply put, you help make life better for others. If this sounds like you, we invite you to apply for the Patient Transport Associate role. Legacy Emanuel Medical Center, located in North Portland, is a cornerstone of care in our region. As a local and regional leader in treating serious illness and injury, Emanuel offers 24/7 expertise in trauma, heart care, burn treatment, stroke, brain surgery, complex wounds, and more. It's a critical hub for the health of our community and the entire Northwest. Patient Transport is a 24/7 operation and on-call work will include working all shifts and days. Responsibilities Perform a variety of service-related activities supporting the Patient Transportation Program, including upkeep and maintenance of unit supplies, patient lifts, and other patient care tasks. Transport patients to ancillary departments as needed. Assist with patient care, including lifting/turning patients, orienting patients to room controls, preparing rooms for new admits, and transporting patient belongings. Document patient transport details in medical charts, including date, time, destination, mode of transportation, and signature. Confirm with RN that the patient is stable for transport before proceeding. Understand and respond appropriately to age-related patient needs. Offer assistance to patients, families, and visitors while maintaining patient privacy and confidentiality. Monitor equipment inventory, perform preventative maintenance, and complete work order forms for broken equipment (excluding biomedical devices). Conduct routine inspections of products, equipment, and sanitation standards to ensure quality. Maintain records of events and information related to Transportation Services. Use communication equipment and campus mapping resources to process and coordinate transportation requests. Collaborate with all hospital departments and units to provide coordinated and effective service. Organize and prioritize daily workload, managing time to maximize efficiency. May cover transportation dispatcher duties during breaks, lunch, and APL days. Qualifications Education: High school diploma or the equivalent preferred. Skills: Medical terminology helpful but not required. Reading and writing skills at 10th grade level. Basic math skills and good verbal communication skills. Detail oriented. Ability to accept and follow direction. Ability to make sound decisions quickly and logically. Ability to cope with the physical and mental demands of a dynamic environment. Ability to calmly deal with people in emergent situations. Ability to work well in a fast paced, multiple activity environment. Ability to communicate well both verbally and in writing. Ability to work in a self-directed manner. Ability to maintain excellent rapport with public and co-workers. Demonstrated ability to prioritize tasks. Demonstrated ability to understand and use good body mechanics. Licensure Health Care provider level BLS Certification from the American Heart Association required. Pay Range USD $18.04 - USD $24.44 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

You represent the Legacy mission in everything you do. Your strong interpersonal and relationship-building skills shine as you provide safe, compassionate transportation for our patients. Simply put, you help make life better for others. If this sounds like you, we invite you to apply for the Patient Transport Associate role. Legacy Emanuel Medical Center, located in North Portland, is a cornerstone of care in our region. As a local and regional leader in treating serious illness and injury, Emanuel offers 24/7 expertise in trauma, heart care, burn treatment, stroke, brain surgery, complex wounds, and more. It's a critical hub for the health of our community and the entire Northwest. Responsibilities Perform a variety of service-related activities supporting the Patient Transportation Program, including upkeep and maintenance of unit supplies, patient lifts, and other patient care tasks. Transport patients to ancillary departments as needed. Assist with patient care, including lifting/turning patients, orienting patients to room controls, preparing rooms for new admits, and transporting patient belongings. Document patient transport details in medical charts, including date, time, destination, mode of transportation, and signature. Confirm with RN that the patient is stable for transport before proceeding. Understand and respond appropriately to age-related patient needs. Offer assistance to patients, families, and visitors while maintaining patient privacy and confidentiality. Monitor equipment inventory, perform preventative maintenance, and complete work order forms for broken equipment (excluding biomedical devices). Conduct routine inspections of products, equipment, and sanitation standards to ensure quality. Maintain records of events and information related to Transportation Services. Use communication equipment and campus mapping resources to process and coordinate transportation requests. Collaborate with all hospital departments and units to provide coordinated and effective service. Organize and prioritize daily workload, managing time to maximize efficiency. May cover transportation dispatcher duties during breaks, lunch, and APL days. Qualifications Education: High school diploma or the equivalent preferred. Skills: Medical terminology helpful but not required. Reading and writing skills at 10th grade level. Basic math skills and good verbal communication skills. Detail oriented. Ability to accept and follow direction. Ability to make sound decisions quickly and logically. Ability to cope with the physical and mental demands of a dynamic environment. Ability to calmly deal with people in emergent situations. Ability to work well in a fast paced, multiple activity environment. Ability to communicate well both verbally and in writing. Ability to work in a self-directed manner. Ability to maintain excellent rapport with public and co-workers. Demonstrated ability to prioritize tasks. Demonstrated ability to understand and use good body mechanics. Licensure Health Care provider level BLS Certification from the American Heart Association required. Pay Range USD $18.04 - USD $24.44 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

You represent the Legacy mission in everything you do. Your strong interpersonal and relationship-building skills shine as you provide safe, compassionate transportation for our patients. Simply put, you help make life better for others. If this sounds like you, we invite you to apply for the Patient Transport Associate role. Legacy Emanuel Medical Center, located in North Portland, is a cornerstone of care in our region. As a local and regional leader in treating serious illness and injury, Emanuel offers 24/7 expertise in trauma, heart care, burn treatment, stroke, brain surgery, complex wounds, and more. It's a critical hub for the health of our community and the entire Northwest. Patient Transport is a 24/7 operation and on-call work will include working all shifts and days. Responsibilities * Perform a variety of service-related activities supporting the Patient Transportation Program, including upkeep and maintenance of unit supplies, patient lifts, and other patient care tasks. * Transport patients to ancillary departments as needed. * Assist with patient care, including lifting/turning patients, orienting patients to room controls, preparing rooms for new admits, and transporting patient belongings. * Document patient transport details in medical charts, including date, time, destination, mode of transportation, and signature. * Confirm with RN that the patient is stable for transport before proceeding. * Understand and respond appropriately to age-related patient needs. * Offer assistance to patients, families, and visitors while maintaining patient privacy and confidentiality. * Monitor equipment inventory, perform preventative maintenance, and complete work order forms for broken equipment (excluding biomedical devices). * Conduct routine inspections of products, equipment, and sanitation standards to ensure quality. * Maintain records of events and information related to Transportation Services. * Use communication equipment and campus mapping resources to process and coordinate transportation requests. * Collaborate with all hospital departments and units to provide coordinated and effective service. * Organize and prioritize daily workload, managing time to maximize efficiency. * May cover transportation dispatcher duties during breaks, lunch, and APL days. Qualifications Education: * High school diploma or the equivalent preferred. Skills: * Medical terminology helpful but not required. * Reading and writing skills at 10th grade level. * Basic math skills and good verbal communication skills. * Detail oriented. * Ability to accept and follow direction. * Ability to make sound decisions quickly and logically. * Ability to cope with the physical and mental demands of a dynamic environment. * Ability to calmly deal with people in emergent situations. * Ability to work well in a fast paced, multiple activity environment. * Ability to communicate well both verbally and in writing. * Ability to work in a self-directed manner. * Ability to maintain excellent rapport with public and co-workers. * Demonstrated ability to prioritize tasks. * Demonstrated ability to understand and use good body mechanics. Licensure * Health Care provider level BLS Certification from the American Heart Association required. Pay Range USD $18.04 - USD $24.44 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

You represent the Legacy mission in everything you do. Your strong interpersonal and relationship-building skills shine as you provide safe, compassionate transportation for our patients. Simply put, you help make life better for others. If this sounds like you, we invite you to apply for the Patient Transport Associate role. Legacy Emanuel Medical Center, located in North Portland, is a cornerstone of care in our region. As a local and regional leader in treating serious illness and injury, Emanuel offers 24/7 expertise in trauma, heart care, burn treatment, stroke, brain surgery, complex wounds, and more. It's a critical hub for the health of our community and the entire Northwest. Responsibilities * Perform a variety of service-related activities supporting the Patient Transportation Program, including upkeep and maintenance of unit supplies, patient lifts, and other patient care tasks. * Transport patients to ancillary departments as needed. * Assist with patient care, including lifting/turning patients, orienting patients to room controls, preparing rooms for new admits, and transporting patient belongings. * Document patient transport details in medical charts, including date, time, destination, mode of transportation, and signature. * Confirm with RN that the patient is stable for transport before proceeding. * Understand and respond appropriately to age-related patient needs. * Offer assistance to patients, families, and visitors while maintaining patient privacy and confidentiality. * Monitor equipment inventory, perform preventative maintenance, and complete work order forms for broken equipment (excluding biomedical devices). * Conduct routine inspections of products, equipment, and sanitation standards to ensure quality. * Maintain records of events and information related to Transportation Services. * Use communication equipment and campus mapping resources to process and coordinate transportation requests. * Collaborate with all hospital departments and units to provide coordinated and effective service. * Organize and prioritize daily workload, managing time to maximize efficiency. * May cover transportation dispatcher duties during breaks, lunch, and APL days. Qualifications Education: * High school diploma or the equivalent preferred. Skills: * Medical terminology helpful but not required. * Reading and writing skills at 10th grade level. * Basic math skills and good verbal communication skills. * Detail oriented. * Ability to accept and follow direction. * Ability to make sound decisions quickly and logically. * Ability to cope with the physical and mental demands of a dynamic environment. * Ability to calmly deal with people in emergent situations. * Ability to work well in a fast paced, multiple activity environment. * Ability to communicate well both verbally and in writing. * Ability to work in a self-directed manner. * Ability to maintain excellent rapport with public and co-workers. * Demonstrated ability to prioritize tasks. * Demonstrated ability to understand and use good body mechanics. Licensure * Health Care provider level BLS Certification from the American Heart Association required. Pay Range USD $18.04 - USD $24.44 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

Pay range: $22.87/hr - $31.80/hr Schedule for this role: Wednesday-Sunday 10:00am-6:30pm The Admitting Representative is a unique role that welcomes the patient into the care delivery setting, providing direction and assistance while ensuring customer satisfaction by offering solution to patient/visitor concerns and demonstrating knowledge and skills necessary to communicate with diverse population. Initiates the administrative system which lays the groundwork for the patient's clinical care as well as the financial documentation during registration by interviewing patients and/or family members, collecting appropriate co-pays or deposits, obtaining signatures on legal consents and insurance forms, entering demographic and insurance information according to service provided, patient need, payer requirements and hospital policy. Supports the practice by providing excellent customer service, demonstrating professional communication on the phone and in face-to-face customer contact, problem-solving, and functioning as a team member to other staff. May float to emergency room, multiple inpatient/outpatient service locations, including the switchboard requiring an understanding of the facility codes. KEY RESPONSIBILITIES - Performed majority of the time: * Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements and hospital policy. * Obtains signatures on applicable registration documentation. * Registers according to physician's orders. * Maintains equipment and reports failure promptly to facilitate repairs. * Attends department and other meetings. * Collects co-pay/deductible/deposit per EMTALA laws & organization policy and drops off money on a timely manner. * Scans insurance card(s) and picture ID of each patient into the account * Verifies insurance using electronic insurance verification systems. * Completes registration auditing as needed. * Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc.) and knows how to look up a policy online. * Asks patient for all information and keys accurate patient demographics. * Distributes workers compensation documents as required by payers. * Responds to customer needs in person and over the telephone in a courteous and constructive manner. * Maintains integrity of the safe and its contents. * Monitors alarms and reports alarm to engineering staff or pages overhead as necessary. Performed occasionally but critical to successful performance of the job: * Performs downtime procedures. * Performs functions of PBX operator (switchboard) as needed. * Arranges patient transportation as needed. * Performs patient, visitor and employee medical screening as needed. Decision making and budget responsibilities: * Decision impact limited to the employee. * No budget responsibilities. Assigned direct reports: * N/A JOB SPECIFICATIONS JOB SPECIFICATIONS Education: Required * N/A Preferred * High school diploma or equivalent. Experience: Required * Six (6) months of work experience in a medical office setting, including high volume direct patient contact, or one (1) year of work experience in a high-volume direct public contact position. Preferred * Previous Electronic Medical Records (EMR) experience. Licenses, Certifications and/or Registrations: Required * N/A Preferred * Certified Healthcare Access Associate (CHAA). Job Related Skills, Abilities and Behaviors: Required * Maintains competency in multiple work areas. * Communicates effectively with pediatric, adolescent, adult, and geriatric customers based on principles of growth and development and life stages. * Basic computer keyboarding skills including typing of 30-45 wpm. * Strong relationship building skills with patients, providers, staff, management. * Exceptional customer service, interpersonal and patient advocacy skills. * Demonstrated evidence of strong written and verbal communication skills * Ability to manage competing priorities. * Ability to meet deadlines and urgent patient and organization needs. * Ability to work independently. * Willing to serve as a positive and professional role model. * Proven record of reliable attendance, punctuality, and successful performance with past and present employers. * Able to perform the essential functions of the position with or without accommodation. * Flexibility to work every other weekend (for On Call positions only) Preferred * Bilingual skills a plus. Additional Posting Information Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

As the Patient Representative you will review accounts, refund patients and insurance companies. Assist Tuality cash team as needed by sorting/dist. mail, scanning refund and other documents as needed into Onbase. In this role your duties will include bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations Function/Duties of Position Third party follow-up and collection: Within the stratified processing environment, collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.) Provide explanation of charges and additional requested information to the third parties. Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts. Review billing to determine medical records necessary to provide complete processing of claim. Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.) Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation. Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts Work reports of denied claims to trend and report these claims to the department and to our front end partners Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes Prepare the appeals for selected denials Billing Submit bills that comply with all appropriate regulations, managed care contracts to third party payors. Calculate the correct reimbursement of all managed care claim Other Duties as Assigned Required Qualifications Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR Four years of general collection, billing or customer service experience; OR Equivalent combination of education and experience. Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Positions outside of Patient Business Services may not require certification. Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire. Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL. Familiarity with DRG, CPT, HCPC and ICD-10 coding. Job Related Knowledge, Skills and Abilities (Competencies): Typing 45 wpm Ability to use multiple system applications Demonstrated ability to communicate effectively verbally or in writing. Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due dates Experience in billing Hospital claims or UB-04 claims. Knowledge of and experience in interpreting managed care contracts. Must be able to perform the essential functions of the position with or without accommodation Additional Details Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.