Desktop Support Team Lead
Turning Point Global Solutions job in Bethesda, MD
Turning Point Global Solutions, LLC is seeking a Desktop Support Team Lead to provide hands-on technical expertise and lead a team of desktop support technicians in a scientific, research laboratory environment at our client location in Bethesda, MD.
The Team Lead will serve as a subject matter expert ensuring the delivery of efficient, high-quality end-user support services across Windows, Mac, and Linux environments.
This position is contingent upon program award.
Work Location: Bethesda, MD
What You'll Do
As the Desktop Support Team Lead, you will:
• Provide day-to-day leadership and guidance to a team of desktop support technicians, including task assignment, performance monitoring, coaching, and mentorship.• Support the specialized technology needs of scientific research staff, demonstrating familiarity with research tools, laboratory systems, and data workflows.• Serve as the senior, on-site technician, offering advanced technical support and troubleshooting for complex desktop and end-user computing issues.• Analyze recurring technical issues to identify root causes and implement sustainable solutions to prevent future incidents.• Maintain and continuously improve documentation of desktop support processes, procedures, and troubleshooting steps to enhance efficiency and knowledge sharing.• Serve as a subject matter expert in Windows and Mac enterprise environments within Active Directory domain infrastructure.• Support and maintain conference room audiovisual (AV) systems and related infrastructure.• Provide technical support for Linux systems and virtual machines.• Troubleshoot and support networking components, including DHCP, Subnet, DNS, VLAN, wireless, and LAN connections.• Support VoIP systems, fax solutions, multifunction copiers, and other common IT peripherals.• Manage incident queues and service tickets using ServiceNow, ensuring timely resolution and high customer satisfaction.• Interface with users and stakeholders to manage expectations and deliver excellent customer service.
What We're Looking For
To thrive and excel in this role, candidate should demonstrate the following:
Required Education, Skills, and Qualifications:
• Experience supporting scientific research environments or laboratory-based users.• Bachelor's degree in Information Technology, Computer Science, or a related field.• 6+ years of relevant, progressive desktop support or IT infrastructure experience.• Demonstrated experience leading or supervising a small technical support team.• Proven track record of managing customer expectations and delivering superior service.• Subject Matter Expertise in Windows and Mac enterprise computing in an active directory domain environment.• Proficiency with ServiceNow for queue management, ticket tracking, and reporting.• Experience with Linux and virtual machine environments.• Working knowledge of conference room audiovisual (AV) equipment and infrastructure.• Familiarity with networking such as DHCP, Subnet, DNS, VLAN, wireless and LAN.• Experience supporting VoIP, multifunction / large format printers, and other common IT peripherals. • Ability to work independently while fostering teamwork and collaboration.• Strong communication, organization, and problem-solving skills.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
• Competitive salary with annual performance bonus, and annual merit increases.• Comprehensive health benefits fully funded by the company for employees.• 401(k) retirement plan with company match.• Paid time off plus holidays.• Professional development opportunities.• A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $84,000 to $95,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (***********************
TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.
We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyService Delivery Manager, Wireless Government Telecom
Turning Point Global Solutions job in Rockville, MD
Turning Point Global Solutions LLC (TurningPoint) is seeking experienced Service Delivery Managers, Wireless Government Telecom. This position is contingent upon program award. As a Service Delivery Manager, with expertise in government telecom support, you will be responsible for supporting the management of one or more clients within a large-scale federal wireless telecom management program. The program is an IDIQ contract type, with work funded through multiple task orders. This role requires experience in delivering wireless telecom management services in a complex, multi-client, multi-site environment. The DPM ensures that project objectives are achieved on time, within scope, and in compliance with applicable federal guidelines and agency-specific requirements.
Location: TurningPoint headquarters in Rockville, MD with on-site visits to customers and hybrid options available.
What You'll Do
As a Service Delivery Manager, you will be responsible for:
-Managing the entire lifecycle of wireless telecom delivery and management, from ordering and provisioning to disposition, including financial and contractual management.-Collaborating with federal stakeholders, technical teams, and vendors to define and execute on project scope, deliverables, timelines, and resource needs.-Monitoring and controlling project performance to ensure alignment with scope, cost, and schedule baselines.-Supporting the coordination of change control processes and configuration management.-Communicating project status, risks, and issues to program leadership and client stakeholders through regular briefings and written reports.-Facilitating meetings, technical reviews, and working groups with cross-functional teams.-Leading and mentoring junior project team members as needed.
What We're Looking For
To thrive and excel in this role, candidates are expected to have:
Required Skills and Qualifications:-Minimum of five (5) years of related work experience (government telecom), with at least 3 years supporting federal telecom expense management programs.-Bachelor's degree, or certificate, in Information Technology, Telecommunications, Engineering, Business, or a related field.-Experience in a government contracting environment with an understanding of federal wireless operations.-Experience with project management, including planning, scheduling, and cost tracking.-Ability to obtain and maintain a U.S. Secret or Top Secret Security Clearance.
Preferred Skills and Qualifications:-Knowledge of telecom lifecycle management and Telecom Expense Management (TEMS).-Demonstrated success managing complex projects in a matrixed environment with multiple stakeholders.-Experience working with or supporting the Department of Homeland Security (DHS).-PMP certification or equivalent project management credentials.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
-Competitive salary with annual performance bonuses and annual merit increases.-Comprehensive health benefits fully funded by the company for employees.-401(k) retirement plan with company match.-Paid time off plus holidays.-Professional development opportunities.-A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $95,000 to $116,000. This range is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move?
Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (**********************
TurningPoint is a fast-growing systems integration and information technology services company that caters to federal, state, and local government and commercial clients. We specialize in full lifecycle system integration and software engineering services, focusing on digital transformation and solution engineering in healthcare IT and telecom business verticals. Our expertise includes software development and integration business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself on a heritage of innovation and strong professional services capabilities, enabling it to provide mission-critical solutions in a timely and cost-effective manner.
TurningPoint's processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyStrategic Solution Executive- Healthcare
Annapolis, MD job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**Role Summary**
We are seeking a visionary Strategic Solution Executive to lead high-impact engagements with some of our most strategic prospects and customers. This role bridges business strategy, industry insight, and technical acumen to craft transformative solutions that drive customer success and business growth.
As a Strategic Solution Executive at UKG, you will serve as a strategic partner to frontline Sales Leadership and Account Executives, driving opportunity strategy, solution execution, cross-functional collaboration, and customer engagement. You will help lead the orchestration of presales resources across high-priority opportunities, ensuring UKG's solutions are positioned to deliver maximum value to our customers.
This role is ideal for a collaborative, strategic thinker with deep knowledge of enterprise sales, solution consulting, and customer value realization.
**Key Responsibilities**
1. Sales Strategy & Opportunity Execution
- Partner with frontline sales leadership to identify and prioritize key opportunities within the territory.
- Develop and execute pursuit strategies for top deals, aligning the right presales resources and solution teams.
- Drive consistency and excellence in presales execution across the sales cycle.
2. Solution Advisement
- Lead the development of tailored solution narratives that align with customer business objectives.
- Ensure solution presentations, demos, and proposals are compelling, differentiated, and value-driven.
- Maintain deep expertise in UKG's product portfolio, industry trends, and competitive landscape.
3. Customer & Executive Engagement
- Engage directly with senior customer stakeholders to understand strategic challenges and position UKG as a trusted advisor.
- Facilitate executive briefings, discovery sessions, and solution workshops, specifically in a healthcare environment
4. Cross-Functional Collaboration
- Work closely with Sales, Product, Services, and Marketing to ensure cohesive customer engagement.
- Provide feedback to internal teams based on field insights and customer needs.
5. Coaching & Enablement
- Mentor presales team members on best practices in storytelling, discovery, and value articulation.
- Support onboarding and continuous development of presales talent.
**Basic Qualifications:**
- 10+ years in presales, solution consulting, or enterprise sales roles.
- Proven experience driving strategic sales opportunities and leading cross-functional teams.
- Expertise in UKG's product portfolio, industry trends, and competitive landscape.
- Strong understanding of enterprise software sales cycles and value-based selling.
- Proven ability to engage with senior executives and influence strategic decisions.
- Willingness to travel up to 50%
**Preferred Qualifications:**
+ Deep industry expertise in Healthcare.
+ Excellent communication, storytelling, and presentation skills.
+ Ability to thrive in a fast-paced, matrixed environment.
____________________
Success Metrics
- Opportunity win rate and deal velocity
- Presales team engagement and performance
- Executive-level customer satisfaction and trust
- Strategic opportunity coverage and execution quality
- Feedback and alignment with Sales leadership
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
The pay range for this position is $163,900.00 to $235,550.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
PMO Program Management Lead
Turning Point Global Solutions job in Rockville, MD
TurningPoint is seeking an experienced PMO Program Management Lead to lead a highly talented team of technical professionals in delivering mission critical program management to our client and their telecommunications infrastructure. This role demands a seasoned professional with deep expertise in telecommunications operations, program coordination, and financial oversight. This position will be instrumental in supporting critical program activities, stakeholder collaboration, and continuous enhancement of services in alignment with the agency's mission.
Location: Rockville, MD with hybrid options, plus on-site visits to customers.
Your Role and Impact:
As a PMO Program Management Lead, you will have the opportunity to:
Stakeholder Engagement, Management, and Communication
Develop and present high-quality executive briefing materials tailored for agency leadership.Respond to agency data calls and conduct advanced analytics to guide strategic and operational decisions.Foster effective communication among stakeholders to support cohesive execution of telecommunications initiatives.
Support for Telecommunications Activities
Provide assistance with telecommunications and network-related activities, including ad hoc or emergent operational tasks.Demonstrate agility in managing dynamic requirements and supporting the agency's evolving technical landscape.
Maintenance Coordination
Coordinate maintenance and service continuity efforts in collaboration with telecommunications vendors and internal agency teams.Reduce the risk of outages by proactively managing schedules and ensuring service availability.
Financial Oversight and Reporting
Work with various agency components to define telecommunications service requirements and facilitate funding approvals.Perform monthly invoice reconciliations to ensure accurate financial tracking.Deliver funding forecasts, expenditure reports, and financial analyses to support budget planning and accountability.
Optimization and Adaptability
Evaluate existing telecommunications services and recommend enhancements to optimize performance and align with agency objectives.Support the implementation of new solutions to better meet the agency's operational and mission needs.
What We're Looking For
To thrive and excel in this role, candidates are expected to have:
Required Skills:
· Bachelor's Degree in Engineering, Computer Science, Systems, Business or related scientific / technical discipline· Minimum of eight (8) years of experience with a focus on telecommunications within a federal or large-scale organizational setting. (additional years will substitute for degree requirements)· Demonstrated expertise in stakeholder engagement, financial reconciliation, and telecommunications service delivery.· Familiarity with federal agency telecom operations, including program oversight, and vendor coordination.· Excellent written and verbal communication skills, including executive-level presentation development.· Ability to obtain and maintain a Public Trust Clearance.
Preferred Skills:· Past experience with Telecom Expense Management systems is preferred· Strong analytical and organizational capabilities with a proven track record of delivering results under tight deadlines.· Experience with Federal contracts, telecom carrier web portals, and carrier service ordering· Experience working with WEB based enterprise applications · Experience supporting federal agencies in a similar capacity is highly desirable.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
Competitive salary with annual performance bonuses and annual merit increases.Comprehensive health benefits fully funded by the company for employees.401(k) retirement plan with company match.Paid time off plus holidays.Professional development opportunities.A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $110,000 to $130,000. This range is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move?Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
We are actively bidding on exciting new federal programs. Hiring for this opportunity will begin quickly after program award.
About Turning Point Global Solutions LLC (********************** TurningPoint is a fast-growing systems integration and information technology services company that caters to federal, state, and local government and commercial clients. We specialize in full lifecycle system integration and software engineering services, focusing on digital transformation and solution engineering in healthcare IT and telecom business verticals. Our expertise includes software development and integration business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself on a heritage of innovation and strong professional services capabilities, enabling it to provide mission-critical solutions in a timely and cost-effective manner. TurningPoint's processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
Auto-ApplyDirector, Customer Account Management
Annapolis, MD job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the team:**
UKG is seeking a Director of Sales for our Enterprise sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (2,500+ employees) across the Services & Distribution vertical. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the AVP, Services & Distribution Sales.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within the Enterprise space.
+ Bachelor's degree or equivalent
+ Ability to travel 50%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $155,000.00 to $170,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Business Analyst (K-12) Educational
Middle River, MD job
Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.
In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.
Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.
Job Description
Responsible for identifying problems, needs, and opportunities for improvement and help the organization achieve its goals. Responsible for working with project stakeholders and business people and communicate the business vision for projects, mapping out initial requirements and the scope of the project. Responsible for modeling and designing new systems which implement the goals of the organization. Responsible for distilling the differing messages and needs of project stakeholders into a single, consistent vision that developers can understand. Responsible for explaining what the developers need to do, including communicating schedules and estimates. Responsible for implementing new/novel business processes, increasing efficiency and productivity of existing business processes, and reducing operating costs of existing processes.
EXAMPLE OF DUTIES:
• Analyze the business processes, procedures, organization structure, etc. in order to identify problems and determine solutions.
• Solve operational and business process problems and refine the business model.
• Determine how to improve existing business processes. Determine which tasks/steps to take to automate. Design the features of IT system and create functional specifications. Implement new features of the IT system.
• Interact with the business organization representatives, including executive management, to understand the business process and the needs of the business.
• Gather business requirements from identified project stakeholders identifying potential solutions to the problems posed by the business needs and requirements.
• Translate the business requirements into functional requirements.
• Create functional specifications for new systems which solve the given business problems.
• Present solutions to business stakeholders and facilitate the iterative refinement of the system requirements.
• Work with the development team to make sure the functional specifications are unambiguous.
• Create test scenarios to verify the system.
• Help scope projects and write use cases and system/technical specifications.
• Document solutions, create documents and diagrams of the new system which specify system-user interactions, describing how data should flow through the system, and list the logical operations the new system must perform.
Qualifications
MINIMUM QUALIFICATIONS:
Education, Training and Experience:
• Graduation from an accredited college with a bachelor's degree in Business or Public Administration, Computer Science, Communications or a related field. Plus three years of experience as a business analyst or closely related experience in the analysis of information technology organizations and systems
Knowledge, Skill and Abilities:
- Experience in K-12 Education.
• Thorough knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems. Thorough knowledge of processes, methods, and techniques utilized to analyze and evaluate business operations. Thorough knowledge of personal computer, Microsoft Office suite of tools including: Word, Excel, PowerPoint, Visio and Project. Knowledge of programming concepts and the Systems Development Lifecycle (SDLC).
• Fluent language skills and written communication ability.
• Outstanding analytical skills in order to properly interpret business processes and translate into application and operational requirements. Analyze data, documents, user input surveys and workflow to determine which course of action will correct the business problem.
• Ability to create workable solutions to business problems.
• Ability to make decisions.
• Ability to manage projects.
• Ability to serve as a liaison between developers and users, clients and companies, and management and IT.
Additional Information
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.
Account Executive 2
Annapolis, MD job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
**We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.**
**About the Role:**
**The Sales Executive, Public Safety will focus on selling to named city, county, and regional public safety accounts - including police, fire, EMS, and dispatch organizations - with a hunter focus on net new customers. This individual will help agencies transform their scheduling processes to improve efficiency, compliance, and employee engagement using UKG's TeleStaff Cloud SaaS solution.**
**Success in this role requires consultative selling skills and a deep understanding of the unique challenges faced by public safety agencies, such as 24/7 scheduling, union contracts, fatigue management, and accountability to the communities they serve. You'll act as a trusted advisor, helping departments achieve operational excellence and better serve their citizens through modern workforce technology.**
**Primary Responsibilities:**
**- Consistently exceed sales quotas by driving new business in the Public Safety sector.**
**- Leverage proven experience selling complex scheduling solutions or Workforce Management solutions to complex organizations, preferably in government or public safety.**
**- Develop and maintain a strong working knowledge of UKG's technology and how it addresses the unique workforce and scheduling needs of public safety agencies.**
**- Identify and pursue new opportunities within assigned territory through strategic prospecting including outbound phone calls, email and calling campaigns, networking, and industry engagement.**
**- Deliver compelling product presentations and demonstrations to public safety decision-makers and stakeholders.**
**- Build strong relationships with chiefs, command staff, HR, finance, and IT leaders to align UKG solutions with their operational goals.**
**- Maintain an expert understanding of trends in public safety technology and workforce analytics.**
**About You:**
**Basic Qualifications:**
**3-5 years of proven success selling complex scheduling solutions or Workforce Management solutions, preferably to** **public safety agencies** **.**
**Preferred Qualifications:**
**Demonstrated success selling into** **law enforcement, fire, EMS, corrections, or emergency communications**
**Exceptional communication, negotiation, and relationship-building skills with C-level and departmental leaders.**
**Proven ability to articulate complex technology in terms that resonate with mission-driven audiences.**
**Highly organized, detail-oriented, and self-motivated with strong problem-solving skills.**
**Bachelor's degree (BA/BS) or equivalent experience.**
**Residency within or near assigned territory and familiarity with the** **public safety landscape in VT, NY, PA, WV, VA, MD, NJ, and DE** **.**
**Travel:**
+ Up to 25%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $90,000 to $95,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Help Desk Analyst Level 1
Baltimore, MD job
Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.
In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.
Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.
Job Description
Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD.
This is a 6 - 12 month contract opportunity with possibility of extension. It is a 40 hour a week position. This position requires you to be on sight 40 hours a week.
Role Description:
• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Experienced with a variety of call-tracking software and systems.
• Reads trade magazines and engages in independent study to maintain current industry knowledge.
• Follow quality standards, and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Qualifications
Years of Relevant Experience:
• 1 to 3 years field experience.
Preferred Education:
• 2 year associates degree or equivalent technical study.
BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!
Additional Information
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.
Field CTO
Baltimore, MD job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.
While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
What you get to do in this role:
* Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
* Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
* Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
* Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
* Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
* Work with architecture development methods, modelling approaches and architecture patterns for integration
* Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
* Provide thought leadership and collaborate with internal ServiceNow business units
* Identify, lead and contribute to the creation of best practices, white papers
Qualifications
Qualifications
In order to be successful in this role, we need someone who has:
For positions in this location, we offer a base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
* Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
* Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
* Experience in one of the following industries preferred: Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare
* An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
* Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.
* 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
* A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.
* Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
* Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
* Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
* Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
* Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
* Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions
* Experience presenting architecture concepts, designs, and goals to technology leaders and partners
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Scientific Support Engineer
Turning Point Global Solutions job in Bethesda, MD
Turning Point Global Solutions, LLC is seeking a Scientific Support Engineer to provide specialized technical expertise and hands-on support for scientific researchers and laboratory staff at our client's Bethesda, MD location. This position requires deep technical knowledge of computing systems combined with familiarity with scientific research workflows, instrumentation, and data collection methods.
This position is contingent upon program award.
Work Location: Bethesda, MD
What You'll Do
As the Scientific Support Engineer, you will:
• Serve as a specialized technician supporting the unique technology needs of scientific research staff and laboratory environments.• Apply advanced understanding of scientific research methods, tools, and workflows to ensure that laboratory users can effectively perform computational and data-driven tasks.• Serve as Subject Matter Expert in Windows, Mac, and Linux enterprise computing environments within an Active Directory domain, as well as in ITB's Windows, Linux, and Mac system management tools.• Provide advanced technical support and troubleshooting for scientific systems, specialized instruments, and research computing software.• Support virtualization platforms and maintain associated computing environments.• Troubleshoot and support networking hardware and software, including DHCP, Subnetting, DNS, VLANs, and both wired and wireless LAN configurations.• Support and maintain conference room audiovisual (AV) equipment and infrastructure.• Provide technical support for VoIP systems, fax machines, multifunction copiers, large-format printers, and other laboratory or IT peripherals.• Manage incident queues and service requests in ServiceNow, ensuring timely resolution and effective communication with end users.
What We're Looking For
To thrive and excel in this role, candidate should demonstrate the following:
Required Education, Skills, and Qualifications:
• Bachelor's, Master's, or Ph.D. degree from an accredited institution in Engineering, Applied Science, or a related technical field. • Minimum of four (4) years of relevant professional experience in desktop, end-user, or scientific computing support.• Demonstrated expertise in Windows, Mac, and Linux operating systems in an enterprise environment.• Experience supporting scientific computing and end-user environments.• Proven experience managing customer expectations and delivering high-quality customer service.• Proficiency with ServiceNow for queue management and ticket fulfillment.• Advanced technical knowledge in supporting scientific researchers and specialized lab systems and equipment.• Strong analytical, communication, and problem-solving skills.• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).• Experience supporting laboratory instrumentation and data acquisition systems.• Working knowledge of network configuration and troubleshooting (DHCP, DNS, VLANs, wireless).• Familiarity with conference room AV systems and hybrid meeting technologies. • Experience supporting IT peripherals such as VoIP, multifunction printers, and more.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
• Competitive salary with annual performance bonus, and annual merit increases.• Comprehensive health benefits fully funded by the company for employees.• 401(k) retirement plan with company match.• Paid time off plus holidays.• Professional development opportunities.• A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $105,000 to 124,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (***********************
TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.
We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplySenior Wireless Program Manager
Turning Point Global Solutions job in Rockville, MD
Turning Point Global Solutions LLC (TurningPoint) is seeking experienced Senior Wireless Program Manager, Government Telecom. This position is contingent upon program award. As a Senior Wireless Program Manager, you will support the management of a large-scale federal wireless telecom management program. The program is an IDIQ contract type, with work funded through multiple task orders. This role requires experience in managing a large team delivering wireless telecom management services in a complex, multi-client, multi-site environment. The SPM ensures that project objectives are achieved on time, within scope, budget, and in compliance with applicable federal guidelines and agency-specific requirements.
Location: TurningPoint headquarters in Rockville, MD with on-site visits to customers and hybrid options available.
What You'll Do
As a Senior Wireless Program Manager, you will be responsible for:
· Overseeing and managing the full lifecycle of a large federal Managed Mobility Program with multiple clients, ensuring alignment with contractual requirements and organizational objectives.· Managing the entire lifecycle of wireless telecom delivery and management, from ordering and provisioning to disposition, including financial and contractual management.· Collaborating with federal stakeholders, technical teams, and vendors to define and execute on project scope, deliverables, timelines, and resource needs.· Monitoring and controlling project performance to ensure alignment with KPIs, scope, cost, and schedule baselines. Establish and track KPIs to assess the effectiveness of mobility solutions and recommend improvements as necessary.· Managing program budgets, cost allocations, profit and loss analysis, and financial forecasting to maintain fiscal responsibility.· Supporting the coordination of change control processes and configuration management.· Communicating project status, risks, and issues to program leadership and client stakeholders through regular briefings and written reports.· Facilitating meetings, technical reviews, and working groups with cross-functional teams.· Leading and mentoring junior project team members as needed.
What We're Looking For
To thrive and excel in this role, candidates are expected to have:
Required Skills and Qualifications:· MBA or Master's degree in Information Technology, Telecommunications, Engineering, or a related field.- Minimum of 14 years of total relevant work experience.- Minimum of 10 years experience in a Program Management position for large federal government programs.- Minimum of 5 years experience in federal Telecom Expense Management (TEMS) programs.- Demonstrated success managing large multi-client and complex projects in a matrixed environment with multiple stakeholders.- Experience with/knowledge of the Federal Mobility Management environments. - Ability to obtain and maintain a U.S. Secret or Top Secret Security Clearance.
Preferred Skills and Qualifications:- Experience working with or supporting the Department of Homeland Security (DHS).- PMP certification or equivalent project management credentials.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
- Competitive salary with annual performance bonuses and annual merit increases.- Comprehensive health benefits fully funded by the company for employees.- 401(k) retirement plan with company match.- Paid time off plus holidays.- Professional development opportunities.- A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $160,000 to $190,000. This range is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move?Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (********************** TurningPoint is a fast-growing systems integration and information technology services company that caters to federal, state, and local government and commercial clients. We specialize in full lifecycle system integration and software engineering services, focusing on digital transformation and solution engineering in healthcare IT and telecom business verticals. Our expertise includes software development and integration business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself on a heritage of innovation and strong professional services capabilities, enabling it to provide mission-critical solutions in a timely and cost-effective manner. TurningPoint's processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplySenior Technical Consultant, Platform - Federal TS/SCI/FSP Clearance
Baltimore, MD job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Role
The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
Lead customer design workshops across multiple ServiceNow platform products and capabilities.
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
ServiceNow security experience including Vault, Edge Encryption and Data Privacy
ServiceNow Domain Separation
At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Experience with data management, database design, and database concepts
Experience working with self-hosted installations of the ServiceNow platform
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
Proven team player and team builder
For positions in this location, we offer a base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
VP Finance Engineering
Annapolis, MD job
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
The Vice President of Finance Engineering will lead the transformation of the company's global finance ecosystem-modernizing systems, streamlining operations, and driving technology-enabled performance. This executive will be responsible for shaping the strategic direction of Finance Technology and Operations, ensuring world-class scalability, accuracy, and insight. The ideal candidate brings a strong blend of financial leadership, digital transformation experience, and a passion for innovation that enables the Finance organization to operate as a strategic partner to the business.
Key Responsibilities:
- Define and execute a forward-looking Finance Engineering strategy that aligns with the company's overall business and growth objectives.
- Serve as a key strategic partner to the CFO and executive leadership, influencing enterprise priorities and investment decisions.
- Lead finance process transformation across Order-to-Cash, Procure-to-Pay, and Record-to-Report to improve efficiency, transparency, and agility.
- Drive the adoption of automation, data intelligence, and modern finance platforms to enable real-time insights and predictive capabilities.
- Oversee the design, integration, and optimization of core financial systems and data architecture, ensuring reliability, compliance, and scalability.
- Establish standards for governance, data quality, and reporting to support timely and accurate business decisions.
- Champion the use of AI, advanced analytics, and digital tools to enhance forecasting, planning, and performance management.
- Foster an innovation-driven culture that continuously improves finance productivity, accuracy, and decision support.
- Collaborate closely with Accounting, FP&A, Business Operations, and IT to align financial data, systems, and processes.
- Ensure Finance solutions meet evolving business needs and regulatory requirements globally.
- Maintain strong internal controls, data privacy standards, and risk management practices across all finance technologies and operations.
- Partner with internal audit and compliance teams to ensure ongoing readiness and adherence to regulatory frameworks.
Leadership & Talent Development
- Build, mentor, and inspire a high-performing Finance Engineering organization focused on collaboration, accountability, and operational excellence.
- Promote a culture of empowerment, continuous learning, and innovation.
Qualifications
- Bachelor's degree in Finance, Accounting, Business, or Information Systems; MBA or equivalent advanced degree strongly preferred.
- 12+ years of progressive experience leading finance operations, transformation, or technology initiatives within complex, global organizations.
- Proven record of delivering measurable business outcomes through digital finance modernization.
Skills & Attributes
- Strategic financial acumen with deep process understanding (O2C, P2P, R2R, FP&A).
- Strong executive presence and stakeholder management skills.
- Demonstrated ability to lead transformation, manage large-scale programs, and drive organizational alignment.
- Strategic thinker with a passion for innovation and operational excellence.
- Commitment to innovation, compliance, and continuous improvement.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
The pay range for this position is $233,300.00 to $335,400.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Applications Support Engineer
Turning Point Global Solutions job in Rockville, MD
TurningPoint is seeking a talented and motivated Application Support Engineer to join our dynamic team! This role offers a unique opportunity to work on innovative software solutions, collaborate with top industry professionals, and grow your skills in a supportive environment. If you are passionate about software development, cloud technologies, and ensuring seamless application performance, we want to hear from you!
This role offers the prospect of supporting the development, deployment, and maintenance of our proprietary, microservices-based enterprise application used in federal government environments. In this role, you will have the opportunity to code, debug, test, and troubleshoot application functionality while supporting deployments across U.S. federal hosting centers, AWS cloud environments, and TurningPoint's internal data center.
Additionally, this position offers the opportunity to work with modern Java-based development tools, Big Data technologies, and a wide range of DevOps, infrastructure, and security frameworks while contributing to both new feature enhancements and ongoing application support
Location: Rockville, MD with hybrid option. Your Role and Impact:
Work in a team environment to develop and provide application maintenance and operational support for a large enterprise application.
Collaborate with product managers, business analysts, and delivery teams to support production issues and enhancement requests.
Troubleshoot defects, determine root causes, and deliver software patches with quick turnaround.
Implement solutions that improve application performance, security, and maintainability.
Perform continuous security assessment and deploy risk-mitigation controls.
Configure CI/CD pipelines and continuous monitoring tools.
Prepare deployment packages including builds and all required deployment documentation.
Support deployment in both on-premises and AWS cloud environments.
Implement cloud infrastructure as code (IaC) and support AWS cost-optimization activities.
Develop SOP documentation and runbooks for repeatable operational tasks.
Implement security controls based on CIS Benchmarks and DISA STIG requirements.
Develop technical documentation, operational workflows, and security policies that align with federal IT standards such as FISMA and FedRAMP.
Conduct vulnerability and compliance scans, analyze findings, and validate remediation.
Ensure adherence to TurningPoint's CMMI Maturity Level 5 processes and procedures.
Required Education, Skills, and Qualifications:
Bachelor's or Master's degree in Computer Science, Software Engineering, or related field, with 4+ years of relevant experience.
Hands-on experience supporting and deploying enterprise-level Java applications in production environments.
Strong coding and debugging experience using Java, JSP, SQL, XML, JavaScript, JQuery, Spring, Hibernate, and ETL technologies.
Experience with Oracle, PostgreSQL, and MySQL - including DDL/DML scripting, performance tuning, and large-dataset analysis.
Experience with Jenkins build automation and static code analysis tools such as OWASP ZAP, Dependency-Check, FindBugs, PMD, and SonarQube.
Hands-on experience with WildFly or JBoss application servers.
Extensive Unix/Linux hands-on experience including shell scripting, advanced command usage, and monitoring tools.
Excellent verbal and written communication skills.
Ability to obtain and maintain a U.S. Public Trust Security Clearance.
Preferred Skills:
Oracle Certified Java Programmer is a strong plus.
Experience with NoSQL databases (e.g., MongoDB).
AWS cloud experience; AWS certification is a plus.
Familiarity with FISMA, FedRAMP, and NIST 800-53 security controls.
Experience with SAML-based Single Sign-On and Active Directory integration.
Experience working with GSA telecom contracts, telecom carrier APIs, or service ordering platforms.
Knowledge of AI/ML models or blockchain technologies.
What's In It For You?
We understand that our team members are our greatest asset. That's why we offer:
- Competitive salary with annual performance bonus, and annual merit increases.- Comprehensive health benefits fully funded by the company for employees.- 401(k) retirement plan with company match.- Paid time off plus holidays.- Professional development opportunities.- A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $78,000 to $108,000. This range is a general guideline only as compensation decisions are based on relevant experience and qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC (***********************
TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.
We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals.
Our services include software development, software integration, business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development. Turning Point Global Solutions LLC is an Equal Employment Opportunity employer.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
Auto-ApplySr. Director Product Support - Global Support Transformation
Annapolis, MD job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Role:**
The Sr. Director, Product Support (Global Support Transformation) is a senior leadership role within the Customer Support organization at UKG. This role will be responsible for shaping, prioritizing, and executing transformative initiatives that redefine how support is delivered globally. Acting as the leader for both existing strategic programs and new initiatives, this leader will ensure alignment with the broader Customer Experience (CX) strategy and partner closely with other transformation leaders across the company. This pivotal role will be responsible for creating a world class team who is overseeing the delivery of exceptional support services to a diverse global customer base, ranging from small businesses to large enterprises, all utilizing our UKG Human Capital Management (HCM) and Workforce Management (WFM) products. This role requires a visionary yet pragmatic leader who can balance strategic foresight with operational execution, driving meaningful change in the delivery of customer support services.
**Key Responsibilities:**
Portfolio Leadership
+ Coordinate, prioritize, and govern existing initiatives within the Support organization, ensuring alignment with business objectives and measurable outcomes.
+ Identify gaps and opportunities in the current support model and develop new initiatives that transform customer support delivery.
+ Drive a multi-year transformation roadmap that evolves processes, technology, and organizational capabilities.
Innovation & Transformation
+ Champion innovation in support delivery models, leveraging digital solutions, AI/automation, and data-driven insights.
+ Reimagine global support frameworks to improve scalability, efficiency, and customer experience.
+ Lead pilots and proof-of-concepts for new models, guiding successful initiatives to global adoption.
Customer Experience Alignment
+ Partner closely with CX Strategy/Transformation leaders to ensure support strategies are fully integrated into the broader customer journey.
+ Translate customer insights, voice-of-customer feedback, and industry benchmarks into actionable support strategies.
+ Embed CX principles into all transformation initiatives, ensuring measurable improvements in customer satisfaction, loyalty, and business value.
Cross-Functional Influence
+ Collaborate with global leaders across Support, Services, Relationship Management, GTM, Product, and Operations to gain alignment, secure resources, and accelerate execution.
+ Partner with Finance, HR, Legal and the ESE team to ensure investments in transformation are properly funded, governed, and tracked for ROI.
+ Serve as an executive advocate for the Support organization, representing transformation goals with internal stakeholders, analysts, and customers.
Leadership & Culture
+ Build and lead a high-performing Support Transformation team, fostering a culture of innovation, accountability, and collaboration.
+ Inspire teams globally to embrace change and adopt new ways of working.
+ Drive continuous improvement mindset across the Support organization.
**Basic Qualifications:**
+ 12+ years of experience in Support, Customer Experience, or Transformation leadership roles within large-scale enterprise software or technology companies.
+ Proven track record of leading global transformation initiatives, from strategy design through to successful execution.
+ Deep expertise in support delivery models, digital transformation, and customer journey optimization.
+ Strong portfolio management skills, with the ability to prioritize and balance multiple initiatives in a complex, global environment.
+ Exceptional stakeholder management and executive communication skills.
+ Strong financial and operational acumen, with experience measuring ROI on transformation initiatives.
**Preferred Qualifications:**
+ Experience working in a matrixed global organization, balancing corporate, regional, and functional priorities.
+ Familiarity with AI, automation, and digital-first support models.
+ Advanced degree (MBA or equivalent) preferred.
+ Change management certifications or demonstrated success in leading large-scale organizational change.
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
The pay range for this position is $163,900 to $235,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Telecom Wireless Analyst
Turning Point Global Solutions job in Rockville, MD
TurningPoint is seeking a Telecom Wireless Analyst to support enterprise wireless telecom operations for our federal government client. The Telecom Wireless Analyst will be have the opportunity to manage wireless service requests, monitor usage and costs, and ensure efficient delivery of mobility services across the organization.
This mid-level role is well-suited for candidates with hands-on experience in telecom/wireless service management, wireless carrier coordination, and data analysis to support enterprise mobility programs.
Location: TurningPoint headquarters in Rockville, MD with hybrid option.
Your Role and Impact:
As a Telecom Wireless Analyst, you will have the opportunity to:
•Process wireless service requests, including activations, upgrades, disconnects, and device replacements using TurningPoint's commercial software. •Manage mobility assets and inventory, ensuring accuracy of device assignments, numbers, and service plans.•Monitor wireless usage, identify cost-savings opportunities, and recommend plan optimization.•Coordinate with wireless carriers to resolve service, billing, and provisioning issues.•Validate and reconcile monthly carrier invoices, escalating discrepancies and tracking resolution.•Maintain accurate records in TurningPoint's commercial TEMS software. •Provide reporting and analytics on wireless usage, costs, and trends for management review.•Support mobility security and compliance standards (device encryption, policies, and MDM as applicable).•Assist with special projects such as migrations, contract transitions, or large-scale deployments.What We're Looking For•Minimum of three (3) years of experience in telecom/wireless service management, provisioning, or telecom expense analysis. •Familiarity with wireless carriers, plans, and devices (smartphones, tablets, MiFi, IoT).•Experience working with TEMS (Telecom Expense Management Systems) or mobility management platforms is a plus. •Strong Excel/data analysis skills with the ability to identify trends and cost drivers.•Excellent communication and vendor relationship management skills.•Strong organizational skills and attention to detail•Ability to obtain and maintain a U.S. Government Security Clearance which requires U.S. Citizenship.
Preferred Skills and Qualifications
•Prior experience supporting federal government telecom or enterprise mobility programs.•Experience managing large wireless accounts.•Ability to work with multiple cross functional teams.
What's In It For You:
We understand that our team members are our greatest asset. That's why we offer:
•Competitive salary with annual performance bonus, and annual merit increases.•Comprehensive health benefits fully funded by the company for employees.•401(k) retirement plan with company match.•Paid time off plus holidays.•Professional development opportunities.•A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $70,000 to $90,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
We are actively bidding on exciting new federal programs. Hiring for this opportunity will begin quickly after program award.
About Turning Point Global Solutions LLC (***********************
TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.
We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.
This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
Auto-ApplyEnterprise Account Executive
Annapolis, MD job
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
UKG is seeking a highly motivated Enterprise Account Executive, who will be responsible for net-new logo sales in our S&D West business segment. While each AE owns a few upsell accounts, this is a true Hunter role.
If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG.
**About You:**
- 5-7+ years proven success selling cloud/SaaS solutions to C level. HRMS/Payroll experience a strong plus.
- Consistently exceed a $2 Million+ quota
- 3+ years selling complex deals over $800K in ARR
- Demonstrated experience building a territory and pipeline from scratch
- Consistently execute a thoughtful, strategic sales process including internal business partners and executive engagement.
Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed:
- Tenured management who are skilled at guiding highly successful sales personnel
- Seasoned Application Consultant team to assist with proposals, RFPs, and demos
- Expert Technical Sales Support
- Highly reference-able customer base with 96% customer retention with our hosted SaaS solution
- Solid Sales Operations and Legal staff focused on helping process and close contracts quickly
- Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products
- Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits
- Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes
- A company culture that breeds and supports success at every level, putting our employees first!
Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious.
**Travel Requirement:**
- 30-40%
**Where We're Going:**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Pay Transparency:**
The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** .
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View **The EEO Know Your Rights poster (************************************************************************************************** **
UKG participates in E-Verify. View the E-Verify posters **here (******************************************************************************************** . **
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
MANAGER SALES, NEW LOGO
Annapolis, MD job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
A company culture that breeds and supports success at every level, putting our employees first! Ideally, candidates will live in or near their territory and are familiar with the local business climate.
Challenging? Yes! UKG expects a lot from our sales reps and we provide a lot for our reps to succeed. Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG.
**Key Responsibilities:**
+ Management of Account Executives of direct report
+ Supporting new logo Account Executives in their professional ability to grow, strategize, and sell.
+ Partnering with Account Executives to sell while helping them differentiat themselves through creativity, humility and integrity.
+ Leadership by example through passion, knowledge, and availability.
+ Practice our people first mindset daily through a vision of entrepreneurial processes and healthy team practices.
**Essential Duties:**
+ Ensure success of sales team, including:
+ Strong record of achieving team quota
+ Develop sales ability and talent
+ Foster positive team environment and morale
+ Motivate individual members to achieve their potential
+ Evaluating and adjusting performance through processes that drive sales.
+ Coordinate with sales' leadership to drive new logo sales strategy
**Requirements:**
+ Demonstrated experience of exceeding sales quotas as an individual contributor
+ 2-5 years minimum in a closing sales role
**Preferred Qualifications:**
+ 5 years of consistent quota achievement in the payroll/HCM SaaS industry
+ Previous experience managing, developing, and retaining sales talent
+ Excellent verbal and written communicator
+ Ability to meet deadlines
+ Incredible ability to communicate with a variety of stakeholders at every stage of a sales process
**Travel Requirements:**
+ 30-40%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Pay Transparency:**
The base salary range for this position is $125,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** .
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************.
**\#LI-Remote**
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Mgr. Customer Account Management
Annapolis, MD job
**Why UKG** : At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the team:**
UKG is seeking a Sales Manager for our Customer Base Midmarket sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Manager, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (200 to 500 employees) across all verticals. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP, CB Sales.
**Responsibilities:**
- Meet and exceed revenue targets.
- Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
- Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
- Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
- Maintain key customer relationships and develop and implement strategies for sales
- Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
- Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
- Fosters peer collaboration across sales team to enhance the performance of everyone.
- Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
- 5+ years managing a diverse team in sales, presales, or similar organizations
- Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
- Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
- Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
- Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
- Consistently exceeded quota and team goals.
- Strong negotiation, written and verbal communication skills.
- Experience leading high-performing Sales teams within the Mid-Market space.
- Bachelor's degree or equivalent
**Travel**
- Ability to travel 50%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $130,000 annually; however, base pay of fered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
SR. Business Analyst (BPMN)
Baltimore, MD job
Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.
In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.
Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.
Job Description
NO THIRD PARTY CANDIDATES Please!
Trigyn's Direct Government Client has an immediate need for Sr. Business Analyst who can work onsite in Baltimore, MD.
Description:
The Senior Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.
RESPONSIBILITIES:
• Experience conducting Facilitated Workshops for requirements analysis.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
• Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.
• Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
• Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
• Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
• Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
• Strong organization and writing skills.
• Experience developing graphic representations of complex business processes.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES:
• High performer and disciplined working in teams.
• Ability to work necessary hours to meet customer requirements (i.e. flexible).
• Requires exceptional analytical and interpersonal skills.
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
• Strong organizational skills and ability to multi-task in a small business environment.
• Demonstrates a high degree of integrity, credibility, and character; self-motivated working ability with minimal supervision or direction needed.
• Must be detail-oriented and dedicated to accuracy.
• Exceptional time management, presentation, listening, interpersonal, written, and oral communication skills.
QUALIFICATIONS:
• 4 years of Relevant Experience.
• Bachelor's degree in Related Field.
BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!
Additional Information
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.