Customer Success Manager jobs at Turnitin

Full-Time in Puerto Rico Who You Are & What You'll Do We are looking for a highly motivated, tech-savvy, and organized customer service agent who thrives in fast-paced environments to facilitate better engagement for teachers and students. We need someone annoyed by unnecessarily verbose copy and poor grammar, capable of communicating through annotated screenshots, screen-recorded GIFs, and screencasts. Your natural desire is to help, and you seek to truly understand before responding. Skills & Background Exceptional written and verbal communication skills in English, particularly written (as a remote company, we value clear and concise communication across all departments) Experience providing customer service for software products Passionately learns the ins-and-outs of tools for maximal understanding and leverage Strategic thinker capable of creating user-friendly technical documentation, making feature suggestions and identifying business and product optimization opportunities Able to meet deadlines in a fast-paced quickly changing environment Approaches problem-solving proactively with strong decision-making skills Positive attitude and entrepreneurial spirit Bonus Points Experience working in the school system Compensation, Benefits & Perks $35-40k Fully-vested 401k with matching contributions Annual cash profit sharing Medical and dental benefits Flexible office hours Ongoing education assistance Flexible PTO Remote office hardware reimbursement Company-owned laptop Monthly meal adventure Annual company retreat Everyone at Teaching.com is empowered to move quickly, make decisions, and get things done so we can continue to make learning accessible to our growing community of more than 75 million students and teachers internationally. Join the fully-remote team at Teaching.com to create, develop, and deliver fun and engaging games for students and educators! Sorry, we will not transfer or sponsor visas. We are an Equal Opportunity Employer. We care deeply about the culture at Teaching.com and have put together a manifesto outlining our values, communication, and product management strategies. Prospective employees will learn a great deal about what it's like to work here by reviewing it.

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners Capture and promote business value created from DataCamp use Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client Demonstrate deep understanding of the subject matter and the value of DataCamp's various products and use this to ensure renewal, upsell, and cross-sell Qualifications: 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Global retreats: Participate in international company retreats, fostering a global team spirit. Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: Equity (i.e., stock options). Unlimited PTO 401K retirement plan + matching Insurance (medical, dental, vision, life)

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners Capture and promote business value created from DataCamp use Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client Demonstrate deep understanding of the subject matter and the value of DataCamp's various products and use this to ensure renewal, upsell, and cross-sell Qualifications: 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Global retreats: Participate in international company retreats, fostering a global team spirit. Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: Equity (i.e., stock options). Unlimited PTO 401K retirement plan + matching Insurance (medical, dental, vision, life)

At West Coast University, we share a passion for students and transforming healthcare education! As a leader for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career. You will make an impact by: * Delivering and maintaining a comprehensive NCLEX (National Council Licensure Examination) Success Plan and developing strategies to improve NCLEX testing for the pre-licensure West Coast University Nursing program. * Evaluating the effectiveness of initiatives, creates new methods to improve NCLEX performance and proposes developments in curriculum to address NCLEX subject matter areas. * Overseeing, supervises and manages NCLEX Faculty Coordinators and Students at Risk for NCLEX failure, for the culminating assessment of programmatic competence, serves as a mentor and facilitator for faculty; and enables an environment which fosters creativity, responsiveness, and self-responsibility. * Conducting and monitoring remediation workshops and tutorials and developing methods to ensure graduates pass NCLEX with a satisfactory level of performance of state average or above pass rate for first time test-takers. Your Experience Includes: * At least one year's previous experience, within the previous five years, as a registered nurse providing direct patient care or equivalent experience and/or education, as determined by the Board of Registered Nursing. * At least three years' experience teaching courses related to nursing or a course which includes practice in teaching nursing. * At least one year's previous experience working with or in clinical sites, placing students, and coordinating related documents preferred. * Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as Board of Registered Nursing (BRN), professional nursing accreditors, WASC and other related accreditation standards. Education: * Master's degree in nursing from an accredited college or university which includes course work in nursing, education or administration required. Doctorate preferred. Licensure: * Current Registered Nurse License required in state of employment. * Must have approval by the Board of Registered Nursing as a faculty to teach one of the pre-licensure content areas prior to assuming the role of Manager of NCLEX Success. * Current CPR Card. #HEJ #LI-DL1 Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth. West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, flexible spending accounts, 401(k) match, paid time off, holidays, parental leave, tuition reimbursement, adoption assistance, health savings accounts, employee discounts, commuter benefits, and company paid life, AD&D and LTD insurance.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Job Description Summary The Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention. The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities. Responsibilities: Handling overall responsibility for managing the customer relationship. Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services. Acting as a liaison between the customer and varying OSV service delivery areas. The focus is ensuring services adoption and capturing feedback. Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations. Prioritizing and driving resolution on escalated customer challenges. Promoting opportunities for two-way communication. Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology. Leveraging customer relationships as needed for prospect references. Keeping customers informed of process and procedural changes. Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll. Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction. Required Skills / Experience: 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. Proven ability to engage across corporate functions (Services, Professional Services, Product Management). Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Bachelor's degree required or equivalent experience. Excellent organization, time management, and communication skills. Service industry experience a plus. Up to 30% travel Passion for targeted customer focus. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Principal Customer Success ManagerThis role has been designed as ‘Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : : The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you'll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution and architecture. What You'll Do You'll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by: Being the trusted partner for the customer on use-case and product functionality Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes. This may include whiteboarding and helping design and architect a solution/use case one day and aiding in overcoming their technical and cultural blockers the next! Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience. Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer. Being proactive about solving problems (even if it's outside of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice enablement and content packs for the various use cases. Review the current state and help the customer realize the future state by performing regular health checks. Strong technical understanding of the customers' use cases and ability to map it to the OpsRamp capabilities. Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution. Establish technical authority quickly with executive technical customer stakeholders. Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp. Candidate Characteristics Have at least 10-15 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred) Ability to perform the following: Proactive problem management, issue resolution, understanding and documenting the customer's architecture, identifying best practices, and managing customer expectations. Demonstrate empathy and understanding of the work of engineers, architects, managers, and cross-functional teams. Skill in navigating organizations and creating alliances to resolve problems. Ability to quickly learn and certify newer technologies. Possess creativity and ability to learn and adjust on the go - you are an expert problem solver. Are detail-oriented with a passion for technology. Have great teamwork skills and willingness to have fun. Required Skills 10-15 years experience, preferably in the IT management (ITOM)/APM fields. At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect. In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps. An in-depth understanding of infrastructure management and intelligent automation is preferred. Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures. Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills. Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning {+ 10 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates Job: Services Job Level: Master States with Pay Range Requirement The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at ******************************************************* USD Annual Salary: $115,500.00 - $266,000.00 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : : The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you'll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution and architecture. What You'll Do You'll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by: * Being the trusted partner for the customer on use-case and product functionality * Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes. This may include whiteboarding and helping design and architect a solution/use case one day and aiding in overcoming their technical and cultural blockers the next! * Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience. * Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer. * Being proactive about solving problems (even if it's outside of your job description or area of expertise) * Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. * Perform and own the health checks during the customer success engagement lifecycle in a client environment. * Understand and document client use cases and build best practice enablement and content packs for the various use cases. * Review the current state and help the customer realize the future state by performing regular health checks. * Strong technical understanding of the customers' use cases and ability to map it to the OpsRamp capabilities. * Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution. * Establish technical authority quickly with executive technical customer stakeholders. * Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp. Candidate Characteristics * Have at least 10-15 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred) * Ability to perform the following: Proactive problem management, issue resolution, understanding and documenting the customer's architecture, identifying best practices, and managing customer expectations. * Demonstrate empathy and understanding of the work of engineers, architects, managers, and cross-functional teams. * Skill in navigating organizations and creating alliances to resolve problems. * Ability to quickly learn and certify newer technologies. * Possess creativity and ability to learn and adjust on the go - you are an expert problem solver. * Are detail-oriented with a passion for technology. * Have great teamwork skills and willingness to have fun. Required Skills * 10-15 years experience, preferably in the IT management (ITOM)/APM fields. * At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect. * In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps. * An in-depth understanding of infrastructure management and intelligent automation is preferred. * Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures. * Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills. * Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning {+ 10 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates Job: Services Job Level: Master States with Pay Range Requirement The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at ******************************************************* USD Annual Salary: $115,500.00 - $266,000.00 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

The role: * As a SMB Customer Success Manager, you will be a vital member of Newsela's Customer Success organization. * You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. * Monitoring and interacting with every step of the client life cycle, you are able to have a very real impact on the teachers and students in your portfolio. * You'll monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela's solutions, and ultimately renewing their investment in Newsela. * You'll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. * You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. * You will partner closely with members of our Sales, Marketing, and Support teams. * You will exert independent analysis and autonomy to influence results and outcomes that positively impact the business. Why you'll love this role: * As a member of our growing Customer Success team, you will have the opportunity to directly influence how administrators at school districts across the country engage with Newsela. * You will also gain exposure to the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. * You'll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs. * You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela's ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide. * You thrive in a role that requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently. You'll have the opportunity to exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes. Why you're a great fit: * You have 2+ years of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal) while being attentive to the health, needs, and goals of your clients. * You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health and driving renewals. * You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem. * You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, production adoption KPIs, etc). * While not required, a background in education, with experience using Gainsight and Salesforce (SFDC) is a plus. Compensation: * Base salary: $65,000 - $70,000 * On-Target Commission (OTC): $12,500 * On-Target Earnings (OTE): $77,500 - $82,500 * Total compensation for this role also includes incentive stock options and benefits. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. Why you'll love working at Newsela: * Health & Wellness: Access to the world's leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul. * Work From Home: Almost all of our roles are fully remote - tech stipend included! * Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself. * Time Off: Flexible PTO to recharge, including Sabbatical Leave * Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes. * Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality. * Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an experienced Customer Success Manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for successfully implementing NoRedInk within your district portfolio. In this role, you will: Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with district curriculum leaders, building-level leaders and ELA department heads Ensure NoRedInk is implemented with fidelity and aligned to the partnership plan Set usage metrics in collaboration with our customers Monitor customer usage trends and optimize implementations to achieve breadth and depth of product adoption Develop a communication plan and share the right resource at the right time to drive outcomes Deeply understand customer use cases of NRI and use discovery skills to uncover what is driving success and what is preventing consistent adoption. Leverage successful implementations as case studies and models for deploying best practices for our customers Identify customer advocates to collect testimonials and case studies Use Salesforce to track client meetings and ensure a consistent cadence of communication Work closely with an account manager counterpart to support renewal and expansion discussions Exemplify NoRedInk's mission and values in your day-to-day work About You: You have proven experience as a CSM managing onboarding and implementations with a focus on effective product adoption throughout the customer lifecycle. Ed-tech experience is highly preferred You have 5+ years of educator experience as a teacher, tutoring programs in schools, or district admin experience and/or 5+ years in a Ed-tech You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success You're excited to travel approximately 30 days per year (for customer visits and team/industry events) You have strong written and oral communication skills You have familiarity with business tools such as Salesforce and Google Sheets You're organized, creative, and tenacious in making a difference for our customers You want to work at a mission-driven startup with a talented team You enjoy working together as a team to develop customer playbooks and client facing content What NoRedInk Offers: A competitive salary and equity package in a well-funded startup with a strong product-market fit Excellent health, vision, and dental benefits (U.S. Only) 100% remote work environment Flexible PTO and paid parental leave 401(k) (U.S. Only) Annual all-company gathering in-person The ability to help millions of students and teachers and address a critical societal need Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills. Therefore, the on-target compensation range (OTE), inclusive of base and sales bonus, for Mid-Market is 80,000 - $95,000, accounting for various locations and skills/expertise. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. About NoRedInk: NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word. Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes. NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. *Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.

The role: As a SMB Customer Success Manager, you will be a vital member of Newsela's Customer Success organization. You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. Monitoring and interacting with every step of the client life cycle, you are able to have a very real impact on the teachers and students in your portfolio. You'll monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela's solutions, and ultimately renewing their investment in Newsela. You'll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. You will partner closely with members of our Sales, Marketing, and Support teams. You will exert independent analysis and autonomy to influence results and outcomes that positively impact the business. Why you'll love this role: As a member of our growing Customer Success team, you will have the opportunity to directly influence how administrators at school districts across the country engage with Newsela. You will also gain exposure to the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. You'll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs. You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela's ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide. You thrive in a role that requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently. You'll have the opportunity to exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes. Why you're a great fit: You have 2+ years of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal) while being attentive to the health, needs, and goals of your clients. You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health and driving renewals. You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem. You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, production adoption KPIs, etc). While not required, a background in education, with experience using Gainsight and Salesforce (SFDC) is a plus. Compensation: Base salary: $65,000 - $70,000 On-Target Commission (OTC): $12,500 On-Target Earnings (OTE): $77,500 - $82,500 Total compensation for this role also includes incentive stock options and benefits. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. Why you'll love working at Newsela: Health & Wellness: Access to the world's leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul. Work From Home: Almost all of our roles are fully remote - tech stipend included! Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself. Time Off: Flexible PTO to recharge, including Sabbatical Leave Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes. Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality. Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

OpenSesame is transforming workforce development with an AI-powered marketplace of 60,000+ skill-building courses and learning pathways. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150+ of the Global 2000, rely on OpenSesame to develop the world's most productive and admired workforces. Learn more: ************************ About the Team: Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals. Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics. Performance Objectives: In Your First 30 Days: Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey. Confidently deliver presentations for each customer journey touchpoint. Conduct a virtual demo of the OpenSesame platform. Begin onboarding three new customers. In Your First 60 Days: Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs. Independently manage accounts at 50% of your portfolio capacity. Deliver 25 customer meetings, focusing on engagement, retention, and value delivery. Build success plans for the top 30% of your accounts. Begin forecasting and closing upcoming renewals while actively identifying upsell opportunities. At the End of 90 Days: Fully manage a complete portfolio of accounts. Deliver all customer journey touchpoints with confidence. Forecast and close renewal opportunities, ensuring customer retention. Meet key retention and upsell OKRs. Within Your First 90-120 Days: Develop a solid understanding of your market, including customer needs, trends, and competitive positioning. Establish successful working relationships with internal teams, including Support, Curation, and Sales, to drive customer success. Maintain accurate and up-to-date records of all activities, meetings, opportunities, and forecasts in Salesforce.com and Gainsight on a daily basis. Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. Compensation: On-target earnings for this role range between $85,000 and 100,000 per year, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance. CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website. We Care About Your Security: We've been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come ******************** email addresses. If you receive a suspicious message, please contact us directly at **********************. Your security matters to us - thank you for staying vigilant

Housing Information and Marketing The Housing Information and Marketing team provides customer service, marketing and assessment services to University Housing's diverse audiences. HI&M also provides strategic, data-driven guidance for the organization's long term planning efforts including occupancy management, marketing strategy, the residential experience, employee culture & climate efforts, and more. Job Summary Responsible for the overall customer engagement experience delivered by the Housing Information Office. Ensures exceptional service and manages complex systems and processes for prospective residents and customers. Collaborates across University Housing to solve problems and ensure excellent service delivery. Collaborates with a wide range of employees and students, engaging with individuals from varied backgrounds and experiences. All University Housing staff will engage and contribute to a culture of diversity, equity, and inclusion within University Housing. Resident and Customer Experience Management * Lead service interaction, triage, and resolution at all levels of customer inquiry. Manage and provide responses to customer interactions on multiple platforms including in-person, on the phone, via email, at events, etc. * Actively resolve problems, customer complaints, and ensure students, families, and community members receive support through an overall positive experience. * Utilize knowledge of University Housing and Student Affairs functional areas to effectively resolve student concerns or provide appropriate referrals. * Exercise discretion in addressing and resolving complex customer needs, including complaints and inquiries. * Approve policy and procedural exceptions using independent judgment and serve as appeal agent for decisions by office staff. * Collaborate with customer-facing functions in other units or departments to ensure continuity of response and accuracy in information sharing. * Create and manage regular customer experience evaluation on all aspects of service. Define metrics for performance goals related to successful customer engagement. * Develop opportunities for customer feedback using multiple methods. * Facilitate prospective student and family outreach efforts including large presentations and all aspects of the Housing Tour program. * Develop and administer the Housing Ambassador Program. * Represent University Housing and HI&M, including PCH, in meetings or on committees and cultivate positive public relations with campus and community partners. * Establish and maintain partnerships with Housing colleagues and applicable campus units to administer operational tasks to support the successful transition of new students on campus. * Develop and coordinate communication with residents, update correspondence, publications, policies and procedures, and website content in conjunction with unit marketing staff. Leadership and Supervision * Lead thorough customer service delivery for the Housing Information Office. * Manage process of responding to customer inquiries related to the details of contracts and billing for the department, legally required accommodations for disabilities, dietary needs and other assignment considerations with precision and accuracy. * Provide leadership and direction for University Housing customer engagement through training and escalation support of full-time staff. * Supervise student staff in the Housing Information Office. Create a consistent hiring, training and evaluation cycle for student office assistant and housing student ambassador positions to support the successful fulfillment of their job responsibilities. * Maintain effective reference materials to guide staff in assisting students, parents, guardians, and community members. * Maintain communication with Assistant Director of Operations & Contracts for HI&M about critical situations or resident issues. * Coordinate evaluation of customer experience strategies across University Housing. * Develop service reports to anticipate and recommend improvements in efficiency and effectiveness of service delivery. * Manage customer data and analytics utilizing multiple sources. Partner with assessment coordinator to build regular reports on the customer experience including recommendations for growth and improvement. * Foster positive interpersonal interactions amongst staff and maintain a positive work environment. * Engage in and implement University Housing's diversity, equity, and inclusion initiatives. * Develop business practices and communication strategies to provide direction for efficiency and continuous improvement regarding customer engagement and proactive service delivery. * Incorporate university, divisional and departmental strategic priorities, define unit goals and identify performance metrics. * Serve on various University Housing and Student Affairs committees. Minimum Qualifications * Bachelor's degree in business administration, management, or a field related to the position. * Three (3) years of professional business, financial, and/or managerial work experience. * Demonstrated experience supervising staff. * Customer service experience (NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience. Preferred Qualifications * Master's degree. * Five or more years of experience leading a customer service operation. * Strong public-speaking experience. * Knowledge of business policies and procedures. * Understanding of housing within institutions of higher education. Knowledge, Skills and Abilities * Effective communication skills, including public speaking and presentations. * Customer support skills including the ability to effectively explain complex information, de-escalate conflict, and respond to colleagues or others seeking direction or guidance. * Strong interpersonal skills with an ability to work collaboratively as a member of a team. * Excellent problem-solving skills to address difficult complex issues. * Advanced technology skills using various types of software applications and databases to increase efficiency. * Conflict resolution skills. * Ability to work independently and apply decision making skills with detailed attention to outcome and impact. * Ability to multi-task in a busy and unpredictable environment with moderate noise level and frequent interruptions. * Ability to prioritize responsibilities to meet stringent deadlines and handle unexpected matters of urgency. * Ability to analyze, summarize and simplify complex information to support changes in policies or procedures. * Ability to manage the successful implementation of complex process through excellent attention to detail. * Ability to work with, appreciate and supervise people from diverse backgrounds. * Ability to lead inclusive work environments, teams and customer experiences. Physical Demands Majority of job duties are performed in a Housing Information Office. Interact with customers and staff regularly via email, phone, and in person contact. Extensive use of computer and telephone. Some travel for professional development and on campus outreach will be necessary. Requires inconsistent work schedule that may vary from day-to-day and week-to-week. Some evening and weekend hours are necessary. Appointment Information This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for this position is $62,000 to $65,000. The pay offered to the selected candidate will be determined based on factors including (but not limited to) the experience and qualifications of the selected candidate including equivalent years in rank, training, and field or discipline; internal equity; and external market pay for comparable jobs. For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************ Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on January 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. When submitting your application, please include a cover letter, resume, and the names, phone numbers and email addresses of three (3) professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ****************************. For questions regarding the application process, please contact ************. This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. For more information regarding employment at University Housing, please visit our recruitment website at University Housing Recruitment. For more information on Civil Service classifications, please visit the SUCSS web site at Class Specifications. Sponsorship for work authorization is not available for this position. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu. Requisition ID: 1034002 Job Category: Professional and Administrative Apply at: *************************

Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. What You'll Do The Executive Customer Success Manager will be the overall owner of the holistic customer relationship and experience, for a given set of assigned customers. This role will be responsible for aggregate service delivery to assigned clients, ensuring that their tactical and strategic experience with PCMI is positive. The Executive CSM will be responsible for revenue retention and growth; this will include mitigating churn, identifying upsell opportunities, managing billing logistics, and ensuring overall customer satisfaction. Finally, the Executive CSM will be responsible for understanding assigned customers' needs from both a business and technical perspective, ensuring successful alignment between our solutions and customer requirements. A key activity in this role will include translating client needs into comprehensive written documentation when warranted, including preliminary Business Requirement Documents (BRDs), to facilitate clear communication and execution across teams. In this role, you will: Client Engagement & Relationship Management Act as a primary liaison between clients and internal teams. Serve as a trusted advisor, ensuring customer success and retention. Develop a deep understanding of clients' business objectives, challenges, and technical environments. Build and maintain strong, long-term relationships with key stakeholders. Be the voice of the customer within the company, ensuring their concerns, feedback, and needs are communicated and addressed. Strong focus on ability to identify and drive upsell opportunities to expand client engagement. Work closely with sales and product teams to drive revenue growth through value-added offerings. Tactical Delivery and Account Management Actively measure and manage client health and operational KPIs Develop a deep understanding of your client's use cases and configuration. Ensure a smooth transition of your client from the implementation team to you. Review release notes with client and provide an impact analysis for including any potential impacts to client workflows, integrations, or reports. Release management: coordinate all scheduling of UAT execution and signoffs, as well as Production release adoption Manage monthly billing process including comparing actual hours spent compared to estimated hours and SOW. Manage and shepherd work through all internal PCMI processes and teams to facilitate handling and delivery of all requests, including support items, data correction tasks, enhancements, and defect resolution. Requirement Analysis & Discovery Collaborate with clients to capture both business and technical requirements. Conduct discovery sessions, interviews, and workshops to gather detailed insights. Partner with Solutions Delivery and the Product organization to analyze intermediate/advanced use-cases and BRDs. Analyze client needs and align them with our product offerings and capabilities. Manage BRD Development Manage the translation of business and technical needs into structured BRDs. Define scope, objectives, functional requirements, and system specifications. Ensure documentation is clear, concise, and actionable for implementation teams. Facilitate review and approval processes with clients and internal stakeholders. PCMI Solutioning & Advisory Provide guidance to clients regarding best practices and solution options. Work closely with internal solutions engineering and product teams to ensure feasibility and alignment. Act as a subject matter expert (SME) in bridging business requirements with technical implementation. Project Coordination & Support Lead planning, status reporting, and delivery for assigned Production clients' deliverables. Support clients throughout the solution implementation process. Troubleshoot issues, provide recommendations, and ensure successful delivery of client requirements. Continuous Improvement & Best Practices Stay updated with industry trends and advancements to enhance client solutions. Contribute to process improvements in requirement gathering and documentation practices. Provide feedback to product and engineering teams to drive innovation. Assist the Director of Customer success with mentoring and coaching Customer Success Managers and Customer Success Specialists What You'll Need to Join Our Team Experience Bachelor's degree in Business, Computer Science, Information Technology, or a related field. 3+ years industry experience, with a strong understanding of TPA industry workflows and best practices. 10+ years of experience in a Customer Success, Strategic Account Management, Business Analyst, or a similarly themed client-facing role. Strong understanding of business process analysis and technical solutioning. Experience creating and managing Business Requirement Documents (BRDs). Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Proficiency in project management tools and documentation software (e.g., Jira, Confluence, Microsoft Office, etc.). Ability to manage multiple client engagements and prioritize workload effectively. Problem-solving mindset with a keen attention to detail. Familiarity with APIs, databases, and enterprise software solutions is a plus Travel Requirements Must be able to travel to client meetings; up to 35% Why Work For Us Competitive Compensation from $175,000-$190,000* Comprehensive Benefit Package** Health, Dental & Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Short & Long Term Disability Insurance Company-paid Long-Term Disability Company-paid Life Insurance Voluntary Life Insurance Voluntary Accident Insurance Employee Assistance Program 401k with generous Company Match Commuter Benefits Paid Time Off accrued per pay period 10 Paid Holidays Paid Parental Leave Commission Eligibility Professional Development Opportunities Employee Events Wellness Programs Employee Discount Programs Office in Park Ridge, IL - Convenient location to Blue Line *Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. **Eligible to enroll the first day of employment for immediate coverage. Although the role is remote, PCMI can only hire employees in the following states: AL CT FL GA IL MO NH NC OH PA TX Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: We are seeking an Originator Success Manager to serve as a marketing concierge to our mortgage loan originators. This is a high-impact role designed to ensure originators thrive by helping them maximize their databases, strengthen client relationships, and grow their business through consistent outreach and marketing. Location: Hybrid from our Austin, TX office Compensation: $60,000-$65,000 What You'll Do: Act as the primary point of marketing support for loan originators, ensuring their databases are organized, updated, and actively marketed. Deliver exceptional customer service to both internal and external stakeholders. Proactively leverage technology, CRM platforms, and apps to streamline communication and marketing workflows. Lead the proactive execution of marketing campaigns, including social media, email, and event-based initiatives -that keep originators top of mind with clients and partners. Track and measure results to continuously improve engagement and effectiveness. Serve as a trusted, strategic partner to originators by bringing ideas, insights, and proactive recommendations to help them succeed. What You Bring: Strong organizational skills with keen attention to detail. Proven customer service experience and a genuine “helper” mindset. Comfort with technology-savvy in software, CRMs, and mobile apps (no coding required). A foundational understanding of real estate or mortgage lending (preferred). A natural curiosity for marketing and the ability to independently support email, text, social media, and campaign execution. 2+ years of professional experience in a client support, marketing, or operations role. Why Join Us Impact: You'll shape how we acquire customers across Lower and Movoto, driving a direct impact on revenue and company growth. Autonomy: This is a rare opportunity to build the paid acquisition function from the ground up, backed by leadership that understands performance marketing's strategic value. Growth: As we scale rapidly, you'll have significant headroom to expand scope, budget, and team. Mission: Help more people achieve homeownership-one of the most important milestones in life. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

MaxCell is a leader in the network construction industry, offering flexible, multi-celled fabric innerduct solutions. MaxCell helps network owners and builders maximize space, reduce costs, and increase cable density. As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. **Responsibilities:** + National sales and management of Data Center accounts including hyperscale, MTDC, integrators and contractors. + Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. + Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. + Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. + Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. + Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. + Participates in solution development efforts that best address customer needs. **Qualifications:** + High School Degree or Equivalent required; Bachelor's Degree preferred + Related Data Center industry experience preferred + _BISCI_ RCDD preferred but not required + 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management + History of success maintaining and developing key relationships + Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources + Ability to understand where potential exists in assigned accounts and can recognize and create opportunities + Excellent communication and interpersonal skills with an aptitude for building strong client relationships + Strong negotiation and problem-solving skills + Self-starter and able to work efficiently under pressure + Experience in executing in a matrix organization managing multiple stakeholders and projects + Ability to travel up to 50% \#LI-AV1 \#REMOTE At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

MaxCell is a leader in the network construction industry, offering flexible, multi-celled fabric innerduct solutions. MaxCell helps network owners and builders maximize space, reduce costs, and increase cable density. As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. Responsibilities: National sales and management of Data Center accounts including hyperscale, MTDC, integrators and contractors. Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. Participates in solution development efforts that best address customer needs. Qualifications: High School Degree or Equivalent required; Bachelor's Degree preferred Related Data Center industry experience preferred BISCI RCDD preferred but not required 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management History of success maintaining and developing key relationships Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources Ability to understand where potential exists in assigned accounts and can recognize and create opportunities Excellent communication and interpersonal skills with an aptitude for building strong client relationships Strong negotiation and problem-solving skills Self-starter and able to work efficiently under pressure Experience in executing in a matrix organization managing multiple stakeholders and projects Ability to travel up to 50% #LI-AV1 #REMOTE

MaxCell is a leader in the network construction industry, offering flexible, multi-celled fabric innerduct solutions. MaxCell helps network owners and builders maximize space, reduce costs, and increase cable density. As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. **Responsibilities:** + National sales and management of Data Center accounts including hyperscale, MTDC, integrators and contractors. + Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. + Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. + Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. + Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. + Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. + Participates in solution development efforts that best address customer needs. **Qualifications:** + High School Degree or Equivalent required; Bachelor's Degree preferred + Related Data Center industry experience preferred + _BISCI_ RCDD preferred but not required + 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management + History of success maintaining and developing key relationships + Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources + Ability to understand where potential exists in assigned accounts and can recognize and create opportunities + Excellent communication and interpersonal skills with an aptitude for building strong client relationships + Strong negotiation and problem-solving skills + Self-starter and able to work efficiently under pressure + Experience in executing in a matrix organization managing multiple stakeholders and projects + Ability to travel up to 50% \#LI-AV1 \#REMOTE At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

MaxCell is a leader in the network construction industry, offering flexible, multi-celled fabric innerduct solutions. MaxCell helps network owners and builders maximize space, reduce costs, and increase cable density. As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. **Responsibilities:** + National sales and management of Data Center accounts including hyperscale, MTDC, integrators and contractors. + Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. + Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. + Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. + Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. + Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. + Participates in solution development efforts that best address customer needs. **Qualifications:** + High School Degree or Equivalent required; Bachelor's Degree preferred + Related Data Center industry experience preferred + _BISCI_ RCDD preferred but not required + 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management + History of success maintaining and developing key relationships + Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources + Ability to understand where potential exists in assigned accounts and can recognize and create opportunities + Excellent communication and interpersonal skills with an aptitude for building strong client relationships + Strong negotiation and problem-solving skills + Self-starter and able to work efficiently under pressure + Experience in executing in a matrix organization managing multiple stakeholders and projects + Ability to travel up to 50% \#LI-AV1 \#REMOTE At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._