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  • Senior Events Manager - Weddings and Social Events

    Marriott International, Inc. 4.6company rating

    Saint Petersburg, FL job

    Additional InformationThis position will focus primarily on Weddings/Social Events/Local Catering. Previous experience in event planning required. Job Number25195791 Job CategoryEvent Management LocationThe Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States, 33701VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $74,000-$99,000 Annually Bonus Eligible: Y JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $74k-99k yearly 4d ago
  • Banquet Sous Chef

    Marriott International, Inc. 4.6company rating

    Fort Lauderdale, FL job

    Additional InformationRelocation Assistance Available Job Number25184913 Job CategoryFood and Beverage & Culinary LocationFort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $63,000-$84,000 Annually Bonus Eligible: Y JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $63k-84k yearly 3d ago
  • Director, Sales and Catering

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $100000 per year - $100000 per year As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams. Essential Duties & Responsibilities Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales Leverage Sales Team to execute on sales strategies to meet financial targets Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations Basic Qualifications & Skills Associate degree in Sales, Communications, Marketing, Business or Hotel Management Minimum 5 years experience in sales, event planning, and/or catering Minimum 3 year supervisory/leadership experience in hospitality field Demonstrated proficiency in Microsoft Office Suite Successful completion of criminal background check and drug screen Successful completion of Department of Motor Vehicle check Professional communication skills both verbal and written Desired Qualifications & Traits Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management Significant customer service experience Strong problem solving and organizational skills Attention to detail and ability to exceed quality standards Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 20lbs Able to bend, stretch, and twist Able to stand or sit for long periods of time Estimated Salary Range: $100000 per year - $100000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $100k yearly 2d ago
  • Retail & Attractions Supervisor

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $18.50 per hour At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members Monitors performance of attendants, providing real time feedback and coaching Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards Participates in recruitment and selection of talent for retail and attractions Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Adherence to all standard operating procedures related to the role Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year previous experience in Retail Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience in a previous retail or hospitality leadership role Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs Ability to stand/sit and walk for long periods of time Ability to bend, stretch and twist Estimated Salary Range: - $18.50 per hour annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $18.5 hourly 1d ago
  • Buffet / Food Runner - Heartwood House | Part-time

    Hyatt Regency Lost Pines Resort and Spa 3.6company rating

    Bastrop, TX job

    Nestled on 405 scenic acres near Austin, TX, Hyatt Regency Lost Pines blends rustic charm with elevated hospitality. We are in search of a friendly and reliable Buffet Attendant / Food Runner to join our team and provide excellent service to our guests. The Buffet Attendant / Food Runner is primarily responsible for setting up, breaking down and maintaining buffet items, ensuring that they are fresh, hot, and appealing. Responsibilities will also include transporting food from the kitchen to the buffet, ensuring that buffet items are properly stocked, maintaining the cleanliness and sanitation of the buffet area, equipment, and utensils. They will also assist with running food from the kitchen to guest tables in the restaurant and/or the lobby bar, and assisting guests as needed. Key Responsibilities Promptly deliver food from the kitchen to guests and buffet stations with accuracy and care Maintain cleanliness, organization, and replenishment of buffet areas throughout service Monitor food levels and coordinate with kitchen staff to ensure timely refills Ensure all buffet items are presented attractively and meet food safety standards Assist servers and hosts with guest needs, including clearing tables and resetting as needed Support setup and breakdown of buffet stations, including equipment and décor Communicate effectively with culinary and service teams to ensure smooth operations Early morning, weekend and holiday availability is required for this role. Benefits | We care for people so they can be their best . Our colleagues enjoy: Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues Discounted Room Nights - for you, your friends and your family! Free Parking - convenient and cost-free parking for all our associates Paid Time Off - Take the time you need to recharge and stay healthy Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources Employee meals - in our cafeteria for full-time, part-time and on-call colleagues Tuition Reimbursement: Further your education with our support. Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More! Colleague Resource Groups - Join our inclusive and supportive community Recognition Programs - Be celebrated for your hard work and dedication. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A positive attitude and a friendly personality A high school diploma or equivalent Previous experience as Buffet Attendant or Food Runner role is preferred but not required Prior experience in food service or hospitality is preferred A valid Texas food handler's certificate is required A flexible schedule that includes early mornings, weekend and holiday availability A positive attitude and a customer-oriented approach The ability to work in a fast-paced environment and multitask Early morning, weekend and holiday availability is required for this role.
    $19k-27k yearly est. 3d ago
  • Unit Clerk FT

    VI Living 4.0company rating

    Naples, FL job

    Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training and development Tuition Reimbursement Luxury work environment Meaningful and rewarding work Vi at Bentley Village is located at 2315 Leisure Lane, Naples, FL 34110 Responsibilities: Unit Clerk The Unit Clerk works in the Care Center and is responsible for welcoming and providing direction to residents and guests. This position coordinates the activities of the nursing station and provides clerical and scheduling support to the nursing staff. You will be involved with maintaining medical records, processing resident charges, filing, scheduling transportation and medical appointments and assisting physicians and other disciplines with obtaining information while maintain confidentiality. Qualifications: Qualified candidates are required to possess prior general office experience; knowledge of medical terminology is preferred. Must be organized and accurate with the ability to multitask and use discretion in handling confidential information with a customer-focused approach to problem solving and goal setting. High school diploma or GED equivalent is required. Competent with the use of the computer. Proficient in Microsoft Office. The application window is anticipated to close within 30 days of the date of the posting. Pay Range: USD $17.64 - USD $21.16 /Hr.
    $21.2 hourly Auto-Apply 3d ago
  • Houseperson - Events

    Hyatt Regency Savannah 4.2company rating

    Savannah, GA job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.The Houseperson - Events is responsible for setting up and breaking down all meeting spaces with tables/chairs/water, etc. This person must have good communication skills as well as the ability to lift moderate weight. This is a fast paced position.Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Why Work at Hyatt? Medical/Dental/Prescription/Vision Insurance Flexible Spending Accounts Disability and Life Insurance Paid Family Bonding Time Adoption Assistance $1,000 per year for Educational Assistance Complimentary and Discounted Hyatt Hotel Room Nights Free Meals in our Colleague Dining Room Paid Time Off & Paid Holidays 401(k) with Employer Match Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more) A true desire to satisfy the needs of others in a fast paced environment Ability to stand for long periods of time Ability to regularly lift, push, and pull a heavy amount of weight Fulfill a flexible schedule and shift pattern based upon hotel business needs, including early mornings, late nights, weekends, overnights, and holidays All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $20k-26k yearly est. 3d ago
  • Assistant Rooms Operations Manager -Housekeeping

    Marriott International, Inc. 4.6company rating

    Palm Valley, FL job

    Additional InformationEvening shift only Job Number25186360 Job CategoryRooms & Guest Services Operations LocationSawgrass Marriott Golf Resort & Spa, 1000 Tournament Players Club Blvd, Ponte Vedra Beach, Florida, United States, 32082VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $25.02-$28.37 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures. • Communicates performance expectations employees in accordance with job descriptions for each position. • Handles employee questions and concerns. • Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget • Supervises same day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience • Assists in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $25-28.4 hourly 4d ago
  • Cook 2

    Hyatt Regency Savannah 4.2company rating

    Savannah, GA job

    An intermediate line cook requires good communication and culinary skills. The desired cook candidate will have hotel cooking experience and a culinary degree. An intermediate cook should have a professional knowledge of cooking ingredients and procedures. Intermediate cook will work single stations in the kitchen and require significant supervision and training. Why Work at Hyatt? Medical/Dental/Prescription/Vision Insurance Flexible Spending Accounts Disability and Life Insurance Paid Family Bonding Time Adoption Assistance $1,000 per year for Educational Assistance Complimentary and Discounted Hyatt Hotel Room Nights Free Meals in our Colleague Dining Room Paid Time Off & Paid Holidays 401(k) with Employer Match Support for Your Personal Wellbeing (Complimentary Headspace Subscription & Employee Assistance Program) Refined verbal communication skills. 2 years of previous line experience preferred. Culinary degree or related hotel experience is preferred. Candidate should be able to perform all basic cooking skills. Able to work single station in the kitchen. A true desire to satisfy the needs of others in a fast-paced environment. Ability to stand for long periods of time. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $23k-29k yearly est. 3d ago
  • Director, Food & Beverage

    Great Wolf Lodge 4.2company rating

    Gurnee, IL job

    Pay: $95000.00 per year - $110000.00 per year At Great Wolf, the Director of Food & Beverage leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization. Join our Pack: * Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels * Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives * Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training * Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund * Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: * Medical, Dental, and Vision insurance * Health savings account * Telehealth resources * Life insurance * 401K with employer match * Paid vacation time off * Paid parental leave Essential Duties & Responsibilities: Complete oversight responsibility for all; functions, programs, systems, procedures and operational performance for food & beverage department. Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety. Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management. Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws. Ensures all operations conform to regulations of the alcoholic beverages commission Maintain accurate and up to date operations documentation for all food and beverage service areas. Ensuring all F&B technology systems are updated for optimal and effective use Maintain and manage Jolt/Audit FOH system and functionalities. Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws. Develops positive working relationships with all lines of business, all other functional leaders Support Corporate Food & Beverage and peers with additional projects Be an ambassador and active participant of the organization's shared values and customer service programs. Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department. Required Qualifications & Skills: Associates Degree in Hospitality Management or similar Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment Documented track record of managing and leading efficient and effective food and beverage operation, services and programs Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth. Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends. Demonstrated proficiency in restaurant, banquet, bar and QSR outlet: services, sales, promotions, marketing, guest capture optimization, check value optimization and controls. Demonstrated advanced knowledge of food production forecasting, waste management and yield management. Exceptional service mind-set. Demonstrated methodological and systematic approach to: problem solving, identifying system and operational defects, create solutions and implementing improvements. Demonstrated ability to drive continuous process improvement activities and programs Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures. Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization Demonstrated experience in driving effective and meaningful training, people development and mentorship programs. Demonstrated excellent verbal and written communication skills. Preferred Qualifications: Bachelors Degree in Hospitality Management or similar a plus Experience leading and managing leaders Well versed in utilization of service automation and mobile technology. Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence. Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices. Experience with diversity, inclusion and unconscious bias culture and programs Estimated Salary Range: $95000.00 per year - $110000.00 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $95k-110k yearly 3d ago
  • Server - Maude's | On-Call

    Hyatt Regency Lost Pines Resort and Spa 3.6company rating

    Bastrop, TX job

    Employment type: On-Call Named in honor of our famed pecan tree, Maude's Bar & Terrace is an indoor/outdoor dining spot, buzzing with live music, fire pits, shareable plates, and fun libations. We are in search of a dynamic and engaging server to join our team and help create unforgettable dining experiences for our guests. As a Server, your role will include: Warmly greeting guests and making them feel welcome from the moment they arrive. Taking orders with a smile and ensuring accuracy to meet our guests' preferences. Serving delicious food and refreshing drinks promptly and professionally. Ensuring guest satisfaction by anticipating their needs and providing attentive service. Maintaining hygiene and safety standards to create a clean and safe dining environment. Keeping your station organized and ready for the next guest. Handling cash and payments efficiently and accurately. This position requires open availability, including evenings weekends and holidays. Why Join Us? At Hyatt Regency Lost Pines, we believe in nurturing talent and providing opportunities for growth. We care for people so they can be their best . Our colleagues enjoy: Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level Discounted Room Nights - at Hyatt Hotels across the globe Free Parking - convenient and cost-free parking for all our associates Financial Perks - 401(k) options Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources Employee meals - in our cafeteria for full-time, part-time and on-call colleagues *Some benefits may require full-time / part-time status. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal communication skills. Must have physical stamina to lift moderate amounts of weight. Prior serving experience is preferred. Must have open availability to work any shift, including weekends and holidays Ability to stand for long periods of time. Must be 18 years of age or older. TABC & Texas Food Handler certification is required.
    $18k-25k yearly est. 3d ago
  • Sommelier CW Prime

    Marriott International, Inc. 4.6company rating

    Longboat Key, FL job

    Additional Information Job Number25189525 Job CategoryFood and Beverage & Culinary LocationThe St. Regis Longboat Key Resort, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States, 34228VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management Tip Eligible: Y POSITION SUMMARY Issue, open, and serve wine/champagne bottles. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Update and maintain wine list and MICROS system. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Create and update wine lists. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar, equipment, and glassware. Train and educate server and bartender staff. Conduct vintage and BIN number checks. Conduct staff wine tastings. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state and local laws for serving alcohol responsibly. Maintain accurate spill sheet. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $20k-38k yearly est. 2d ago
  • 2025 Off-Duty Police Officer

    Six Flags Over Texas 4.1company rating

    Arlington, TX job

    This posting is for Police Officers that have been referred for work at Six Flags Over Texas or Hurricane Harbor, by one of the off-duty Officer Coordinators. This posting is not open to the public for applications. Must be at least 21 years old Must be a current law enforcement officer in the state of Texas Must be eligible to work part time outside of your normal officer schedule Must be referred by the SFOT/HHA police officer coordinator Must be approved by Six Flags Human Resources Must have a valid Texas Driver's License
    $38k-52k yearly est. 18d ago
  • Mardi Gras Entertainment Performer

    Six Flags Fiesta Texas 4.1company rating

    San Antonio, TX job

    Job Type: Seasonal Pay Rate: Starting Payrate of $13 Auditions - Saturday, December 20, 2025 - 11am until 1pm Must attend audition in order to be considered for role. Out of town applicants may submit an audition reel to ****************** by Friday, Dec. 19th. WHAT WE PROVIDE: This is a position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, discount of merchandise for all employees, flexible scheduling and daily and weekly pay available. WHAT YOU WILL DO: We are looking for energetic Singers, Dancers, Streetmosphere & Costume Character Actors to join us for our upcoming iconic Mardi Gras Season. Determination, a positive attitude, and an ability to be adaptable are all necessary skills. Applicants must be personable and animated with a fun personality. Get paid to make memories while building lasting friendships. This is one of the best times of year and it is an experience that you won't forget. HOW YOU WILL DO IT: Learns choreography, vocal assignments, routines, scripted dialogue, lines, and cues as directed, depending on performance assignment. Perform and entertainment our guests! May be asked to apply makeup, wear costumes/ wigs to alter appearance in order to portray specific characters or roles. Maintaining backstage areas and keeping all dressing and rehearsal spaces clean and organized. Must be able to work in theatrical lighting, including possible strobe lights and fog in certain venues. Some roles may require interaction with animals. Work with a diverse cast of performers and crew members. WHAT YOU WILL NEED: Must be at least 16 years of age Open availability preferred. Must be flexible with schedule changes. Must participate in an Entertainment Audition or submit an audition reel/link. Ability to be personable and interact with guests. Must adhere to park standards and strive to maintain a safe environment. Must have an outgoing, high energy personality. Must have reliable transportation. The Mardi Gras season is fast approaching and we have set our next audition date -Saturday, December 20th from 11:00 am until 1:00 pm. These Mardi Gras Auditions will be held in the Entertainment Rehearsal Hall. No advance registration is necessary. Parking is available in the Six Flags Employee Parking Lot and those auditioning can sign-in and enter through Security Ranger Station. At that point you will be directed to the Rehearsal Hall registration table. Arrive any time between the posted audition hours to be seen. Singers should arrive with 2-3 song selections that best demonstrate their capabilities - up to 16 bars. Bring music without vocals or bring sheet music. An accompanist will be provided. Please, no Acapella singing. If using a phone for music, please bring any necessary adapters. An aux cord will be provided. Singers may be asked to dance. Dancers must have prepared 1-2 short dance routines that show their strengths, no longer than 60 seconds. Must provide your own music. Dancers must be prepared to sing. Musicians, we may be able to provide an amp and drum kit (only with advance notice - please call & notify the Entertainment Office at ************** or email ****************** of the request - by 5pm on 12/19/25). Please bring anything else you may need. We will also be accepting online musician audition reels. Please submit your audition reel to ******************. Mardi Gras Street Performers - We are looking for energetic actors to work as one of our iconic Mardi Gras Big Head Characters, Character Escorts, or Streetmosphere Actors. Determination, a positive attitude, and an ability to be adaptable are all necessary skills. Applicants must be personable and animated with a fun personality. Get paid to make memories while building lasting friendships. This is one of the best times of year and it is an experience that you won't forget. Stilts/ Juggler/ Specialty Acts - Previous experience is required. You must be experienced in your skillset and feel comfortable performing safely in front of others. Come by for an interview/ audition or email your audition reel to ******************. Costume Characters/ Character Escorts - These performers bring our characters to life! Previous dance experience is helpful though not required. You must be able to perform in extreme temperatures and you must be able to stand for extended periods of time. Share the joy of entertaining and interacting with children and guests of all ages. Get paid to make memories while building lasting friendships. You may be asked to participate in improv activities and attend a dance callback. For additional information or any other inquiries, feel free to contact the Entertainment Office at ************** or the Employment Center at **************. When leaving a voicemail, please include your name & phone number so we can return your call. Thank you. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at Jobs.sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
    $13 hourly 12d ago
  • Security Dispatcher (Public Safety)- Texas Level 2 Security License required

    Six Flags Fiesta Texas 4.1company rating

    San Antonio, TX job

    Job Type: Seasonal Pay Rate: $15.50/hr. This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of $15.50, along with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends & family, 25% discount of merchandise for all employees, flexible scheduling and daily & weekly pay available. WHAT YOU WILL DO: The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, logging downtime and department activity, computing park attendance information, answering park phone lines, issuing keys, radios, and badges, as well as other duties. The Operator must be able to answer multiple phone lines and monitor and dispatch information on all park radio channels. HOW YOU WILL DO IT: Following proper operating procedures. Managing all park radio channels. Dispatching park personnel to various calls. Answering multiple phone lines. Maintaining a professional environment by enforcing strict radio policies. Logging ride downtime and security activity into appropriate databases. Completing hourly attendance tracking. Dispatching emergency situations in a calm, professional manner. Ensuring Guest First Standards are followed and enforced. Other duties as assigned WHAT YOU WILL NEED: Must be at least 18 years of age Must be high school graduate or possess GED Must possess a valid driver license Must have a valid Texas Level 2 Security License Previous security related experience preferred Able to work efficiently in a fast-paced environment Organized with the ability to multi-task Safety conscious, mature, reliable and dependable Outgoing and friendly demeanor Ability to communicate effectively, both oral and written Must be able to work flexible/rotating shifts including but not limited to overtime, nights, weekends and some holidays. OTHER NOTES: May perform other duties beyond scope of above as necessary to support the park as a whole Reports to the Public Safety Department Leadership While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at: Jobs.sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
    $15.5 hourly 18d ago
  • Barista

    Hyatt Regency Savannah 4.2company rating

    Savannah, GA job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. The Barista will provide service in the coffee shop located on the property of the hotel. This position will be responsible for fulfilling guest orders. The Barista will prepare beverages in accordance with menu standards and provide a welcoming and clean environment for guests.Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Why Work at Hyatt? Medical/Dental/Prescription/Vision Insurance Flexible Spending Accounts Disability and Life Insurance Paid Family Bonding Time Adoption Assistance $1,000 per year for Educational Assistance Complimentary and Discounted Hyatt Hotel Room Nights Free Meals in our Colleague Dining Room Onsite Parking Available Paid Time Off & Paid Holidays 401(k) with Employer Match Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, etc.) A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills Ability to stand for long periods of time Ability to lift, pull, and push a moderate weight (about 25 pounds) Must be able to work a flexible schedule, including weekends and holidays All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $23k-29k yearly est. 3d ago
  • Senior Event Manager

    Marriott International, Inc. 4.6company rating

    Cape Coral, FL job

    Additional Information$5K Sign-on Bonus - Minimum of 1-2 year's Event Management experience, strongly preferred Job Number25193640 Job CategoryEvent Management LocationThe Westin Cape Coral Resort at Marina Village, 5951 Silver King Boulevard, Cape Coral, Florida, United States, 33914VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $65,000-$86,000 Annually Bonus Eligible: Y JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
    $65k-86k yearly 1d ago
  • Director, Sales and Catering

    Great Wolf Lodge 4.2company rating

    Webster, TX job

    Pay: $115000 per year - $130000 per year As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams. Essential Duties & Responsibilities Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales Leverage Sales Team to execute on sales strategies to meet financial targets Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances Determines annual and gross-profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations Basic Qualifications & Skills Associate degree in Sales, Communications, Marketing, Business or Hotel Management Minimum 5 years experience in sales, event planning, and/or catering Minimum 3 year supervisory/leadership experience in hospitality field Demonstrated proficiency in Microsoft Office Suite Successful completion of criminal background check and drug screen Successful completion of Department of Motor Vehicle check Professional communication skills both verbal and written Desired Qualifications & Traits Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management Significant customer service experience Strong problem solving and organizational skills Attention to detail and ability to exceed quality standards Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 20lbs Able to bend, stretch, and twist Able to stand or sit for long periods of time Estimated Salary Range: $115000 per year - $130000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $43k-58k yearly est. 23h ago
  • Restaurant Line Cook

    Great Wolf Lodge 4.2company rating

    Traverse City, MI job

    Pay: $19.50 per hour At Great Wolf, the Restaurant Line Cook works in a fast paced, exciting environment to deliver on our commitment to high quality hospitality. The Restaurant Line Cook prepares food in accordance with recipes set by the executive chef, ensuring meal quality and exceeding guest expectations. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Maintain and follow all department operating procedures; ensure completion of daily temperature logs, daily cleaning logs, line check sheets and food waste sheets. Ensure compliance with all food-handling and sanitation regulations. Perform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in restaurants and banquets. Executes food orders according to guest preference in a timely manner while working on multiple orders at once. Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of supervisor and chefs. Controls recipes by weighing and measuring designated ingredients. Coordinates with Main Kitchen Cook for successful completion of daily prep, restocking of workstations, meal breaks, and end of shift cleaning duties. Possible work stations include: Pantry, Fryer, Broiler/Grill, Sauté, Dessert Station, Buffet or Banquet, Buffet Action Stations. Keeps supplies and food ready by inventorying stock; supports in stocking food & supply inventory; requisitioning supplies and foodstuffs; verifying receipt; storing; informs chef of any shortages in a timely manner. Monitor supply levels of food, paper goods, and small wares in heart of house area, replenish as necessary. Maintain appropriate levels of necessary dishes and utensils; keep all dishware used in cooking and serving clean, sanitary, and in good condition always. Maintain safe, secure and healthy work environment by cleaning work areas, food storage areas, equipment and utensils; segregating and removing garbage; steam-cleaning or hosing garbage containers; following sanitation standards and procedures; complying with legal regulations. Maintain and follow all Ecosure or similar food safety and sanitation program standards. Maintains correct cleaning schedules on all equipment; keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Assist and support the operation at the request of the Sous Chef, Executive Chef or other property leadership. At the end of the shift, check out and communicate shift information with culinary leader. Basic Qualifications & Skills High School diploma or equivalent experience. Minimum two years of previous cook experience in a similar environment. Comprehensive knowledge of food preparation and demonstrated ability to understand sanitation related issues and precautions necessary to ensure a clean food preparation environment. Possess the ability to work with Point of Sale system and Kitchen Display System. Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed. Must be able to obtain local or state food handling permits and serv safe food handling certification as required. Successful completion of criminal background check and drug screen. Desired Qualifications & Traits Completion or enrollment in Culinary certification or degree preferred. Experience as an a la carte or buffet line cook and/ or resort or hotel cook experience preferred. Previous leadership experience preferred. Proven teamwork. Projects professional image that inspires trust and confidence. Enthusiastic and positive energy. Physical Requirements Able to lift up to 40 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Able to work in hot/cold environments Able to work around continuous moderate noise levels Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Pay Rate: $$19.50 per hour /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $19.5 hourly 23h ago
  • Retail Leadership Internship

    Six Flags Great America & Hurricane Harbor 4.1company rating

    Gurnee, IL job

    Overview:undefined Responsibilities: As a Retail Leadership intern, your job is to oversee all operational and personnel aspects of your assigned location. Other job functions include providing quality Guest Service, a well-maintained shop appearance, and training team members in their job responsibilities. Qualifications: Maintain Guest First Service standards within their assigned locations Team Member development through on the job training as well as follow up training on daily tasks. Assigning daily tasks to team members. Follow and enforce all POS handling procedures, execute all returns, exchanges, and voids on POS Assist in developing and promoting a high morale, positive, and effective work environment Responsible for enforcing all Park and Department policies Coaches, counsels, and evaluate team members as necessary Issue corrective action to team members for attendance, over/shorts or performance as necessary. Complete all inventory control functions including verifying receivers, ticketing, damages, and transfers Maintain stockrooms and cash wraps in an organized manner and in compliance with all safety standards and regulations Ensure all store displays and focal presentations are clean and well stocked Coordinate break times in adherence to Six Flags policies Adhere to park attendance policy as stated in the Team Member Handbook Assist in the completion of all department paperwork Maintain and ensure all opening and closing checklists are completed as directed Assist with the execution of unit loss prevention measures Comply with all Safety and Fire responsibilities, policies, and procedures Promotes and maintains a clean and safe work environment Reports all pertinent information to Full-time leadership Follows delegated tasks as assigned by Area supervisor and Full-time leadership
    $29k-36k yearly est. Auto-Apply 3d ago

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