Twitch jobs in San Francisco, CA - 30 jobs

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We're seeking a Senior Product Manager to lead our onboarding and safety initiatives, making account management a strategic tool for platform growth while maintaining user safety and trust. You'll work at the intersection of user experience, regulatory compliance, and community health to protect our most vulnerable users while enabling seamless platform access for millions of creators and viewers worldwide. This role sits within our Health organization and requires deep expertise in trust & safety product development, including age assurance, parental controls, and complex compliance requirements. You'll balance user friction with necessary protections, ensuring Twitch remains a safe space for all communities. You can be based out of one of the Twitch offices including San Francisco, Seattle, Los Angeles, Irvine, or New York City. You Will: Own and develop account-related features that drive both growth and user safety across all user segments Design and implement complex user flows for age assurance, parental controls, and passwordless authentication experiences Ensure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislation Lead strategy for age verification and minor protection features, setting the standard for how Twitch protects young users Balance user friction with necessary data collection to optimize for both safety outcomes and platform growth Drive platform health through strategic account management decisions that impact millions of users Partner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutions Translate complex regulatory requirements into actionable product requirements and elegant user experiences You Have: 8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms (we count time as engineer as PM time) Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups Excellent communication skills and ability to influence senior leadership on safety-critical decisions Bonus Points MS/MA or MBA in a technology or business related field Background in authentication systems or identity verification Hands-on experience from major consumer platforms tackling age assurance or minor protection at scale Experience implementing COPPA, GDPR-Age, or other child safety compliance frameworks Proficiency in SQL and data-driven decision making Previous work in gaming, social media, or live streaming platforms Experience with customer experience (CX) and creator tools (CT) teams Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9021 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $136,100 - $235,200 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role: The Support Supervisor plays a critical role in ensuring our Product & Payments Support teams deliver exceptional service to our members while maintaining operational excellence across both internal and BPO partners. This role is equal parts coach, operator, and problem solver. The Support Supervisor oversees 6 internal agents and ~18 BPO agents, driving accountability on KPIs, coaching for performance, and ensuring alignment across teams. They are empowered to make independent decisions for membership exceptions, discounts, and escalated cases, while coordinating across Product/Engineering and Leadership during incidents. This role requires strong leadership, judgment, and technical depth to balance competing priorities, manage escalations, and drive quality outcomes. This role is hybrid to our SF office, 3 days per week in office. Here are some things you'll be working on: Program & process management * Oversee/manage support programs and tooling. * Drive operational excellence across both internal and BPO teams, ensuring consistency of quality and standards. * Monitor, analyze, and report on support metrics daily (CSAT, SLA etc.), flagging anomalies and opportunities for improvement. * Leverage AI tools daily to elevate the ways in which the Support team works (think: Scorebuddy to manage conversation quality, Unwrap to identify support trends) Quality & performance oversight * Conduct regular QA reviews across Tier 1-3 cases. * Provide actionable coaching and performance feedback based on QA findings. * Partner with the Support and BPO Manager to identify trends, performance gaps, and training opportunities. Team & partner collaboration * Directly oversee scheduling for internal teams and ensure BPO coverage, flagging any gaps to Support Managers. * Hold regular syncs with the BPO Manager to maintain alignment, quality, and accountability. * Monitor queues throughout the day, stepping in to support members alongside agents when needed. Escalation management * Serve as the first point of contact for member escalations, empowered to make decisions around membership exceptions, discounts, and escalated issues. * Coordinate directly with Product/Engineering during outages, critical bugs, and high-priority issues. Leadership & communication * Ensure important updates and high-priority communications are cascaded effectively across internal and BPO teams. * Lead by example with a proactive, resourceful, and solutions-oriented mindset. * Drive team development by identifying skill gaps and supporting training initiatives. What we're looking for in a candidate: * At least 5 years' experience in customer support, with at least 1-2 years in a leadership/supervisory role. * Proven ability to coach and develop individuals and teams, with a track record of driving performance improvements. * Strong written and verbal communication skills; able to influence cross-functionally. * Experience managing QA processes, KPIs, and support tooling. * Strong appetite for (and ideally some experience in) leveraging AI tools to enhance your work, and that of your teams. * Skilled in balancing empathy with sound judgment when making customer-facing decisions. * Comfortable coordinating with Product/Engineering during incidents and driving escalations to resolution. Bonus points if you: * Experience managing BPO/vendor relationships. * Exposure to project management, workflow automation, or process improvement. The good stuff: * Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. * Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often! * Compensation: We offer a competitive salary and meaningful equity grants. * Base pay is $90k-$110k, depending on experience and skills. * Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values: * People come first: We prioritize people as we explore opportunities and work through challenges. * Raise the bar: We push for greatness-for ourselves, each other, and our members. * Own it: Trust and ownership let us make decisions with confidence. * We love what we do: We bring passion to our work and love what we create for our members. * Keep it real: Authenticity, respect, and transparency are at our core. The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors. Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.

A tech-driven business management platform is seeking a Sr. Customer Success Manager - SMB/Mid Market in San Francisco. This hybrid role involves designing successful customer programs, managing a portfolio, and driving growth for clients while utilizing AI tools. Ideal candidates will have over 6 years in Customer Success and a strong track record of managing renewals and expansions. Competitive salary ranges from $120k to $145k. #J-18808-Ljbffr

Description About Us:IGN Entertainment, a division of Ziff Davis, Inc., is one of the world's largest gaming and entertainment media platforms and the go-to destination for fans to explore and celebrate games, film, TV, comics and much more. Across its 16 digital properties, IGN Entertainment reaches more than 490 million monthly users in 110 countries and engages with 85 million fans on social media. Its portfolio includes favorites such as IGN, Eurogamer, Digital Foundry, Rock Paper Shotgun, and Map Genie, delivering daily content across 46 platforms, including YouTube, TikTok, X, Facebook, Instagram, Snapchat, and connected TV. Through its online digital store Humble Bundle, IGN Entertainment has donated over $250 million to more than 38,000 charities worldwide, underscoring its commitment to making a positive impact. Headquartered in Los Angeles, IGN Entertainment's content is localized in 20 languages. Learn more at corp.ign.com. Role Overview:We are seeking a Director of Subscriptions who can strategically expand and optimize our subscription offerings, drive growth, and improve customer retention. This role requires a leader with deep expertise in subscriptions, partnerships and the ability to develop innovative strategies to increase subscriber growth and engagement.As the Director of Subscriptions, you will be at the forefront of driving strategic growth for our subscription services. This role blends high-level strategy with hands-on execution, focusing on content, revenue expansion and subscriber engagement. Working cross-functionally with product, marketing, and editorial teams, you'll help shape the future of gaming and entertainment subscriptions across some of the most recognized brands in the industry. Key Responsibilities: Develop and implement a growth strategy for our subscriptions, ensuring that they have a strong value proposition to drive acquisition, retention, and revenue growth. Own the subscriber lifecycle, optimizing conversion, onboarding, engagement, and churn mitigation. Leverage audience insights and data to optimize subscriber content offerings, pricing models and promotional campaigns. Collaborate cross functionally with product, marketing, content, and analytics teams to align subscription initiatives with broader company objectives. Analyze market trends and competitive dynamics to refine our subscription models and differentiate our offerings. Find opportunities for cross promotion across all IGN Entertainment brands and third-party partners. Lead and develop a high-performing team focused on subscription growth and customer retention. Qualifications: Bachelor's degree in Business, Marketing, or a related field 7+ years of experience in subscription-based businesses, e-commerce, or SaaS. Proven track record in growing and optimizing subscription revenue. Strong analytical skills with expertise in subscription metrics and financial modeling. Experience with CRM, subscription management, and analytics tools. Excellent leadership, communication, and strategic problem-solving skills. Ability to drive cross-functional collaboration in a fast-paced, data-driven environment. Work Environment: Work Schedule: Standard full-time working schedule, M-F. Due to the nature of this role, there may be an expectation to work late evenings and early mornings to meet various deliverables and requests. Travel Requirements: From time to time, this role may need to travel to events and other office locations, as needed. International travel as needed. Physical Requirements: This role involves typical office and computer-based activities, including prolonged periods of sitting or standing and frequent use of hands, fingers, and vision for tasks such as operating a computer, mouse, and keyboard. Occasional travel is required, which could include lifting and carrying materials, and navigating airports, hotels, and other venues. Reasonable accommodations can be made for individuals with disabilities in accordance with applicable laws. Work Model: This position is a hybrid role in Los Angeles, CA. This role will be required to work out of our Los Angeles office at least 3 days per week. Our Culture and Values:At IGN, we believe diversity stimulates creativity, promotes the exchange of new ideas, and enriches our personal and professional lives. We are committed to championing diversity in all that we do, weaving fairness and equity into the fabric of our organization, and achieving a safe, welcoming, inclusive, and antiracist culture where everyone belongs and everyone can thrive. Here's the good stuff about us… You'll make an impact. We reach 490MM monthly unique users. We're big time, but we're not afraid to give you real opportunities to be epic and make a difference immediately. We've got a big presence, but a small team. We have fun. It's all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room. We're passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product. IGN Entertainment offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you're seeking a dynamic work environment where you can see the direct impact of your performance, then IGN is the place for you. Ziff Davis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Disclosure: Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base salary for this position ranges from $170,000 to $180,000, plus incentive compensation (for eligible roles only), 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.#IGN #LI-IGN

About Us: Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We're always live at Twitch. Stay up to date on all things Twitch on Linkedin, X and on our Blog. About the Role Twitch builds data-driven machine learning solutions across several rich problem spaces: Natural Language Processing (NLP), Recommendations, Search, Classification/Categorization, Anomaly Detection, Forecasting, Safety, and HCI/Social Computing/Computational Social Science. As an Intern, you will work with a dedicated Mentor and Manager on a project in one of these problem areas. You will also be supported by an Advisor and participate in cohort activities such as research teach backs and leadership talks. This position is located in San Francisco, CA. Want to learn more? Check out the Early Careers Page for internship and student-focused content. You Will: Solve business problems involving large-scale data Design solutions for Twitch's problem spaces Explore ML and data research You Have: Current enrollment in a North American-based graduate program and past research involving Computer Science, Machine learning, Data science, and related Statistics or mathematical problems. The ability to write code in at least one programming language A desire to work with other scientists and engineers Perks Housing Stipend provided Relocation assistance to and from San Francisco, CA Free Snacks & Beverages Flexible PTO We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75.63hr in our lowest geographic market up to $75.63/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . Applicants should apply via our internal or external career site. Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role As an Engineering Manager on the Community Discovery team, you will lead one of three engineering teams working collaboratively to build innovative discovery experiences on Twitch. You'll partner closely with an applied science team to integrate cutting-edge algorithms into production systems that directly impact millions of daily active users. In this role, you'll oversee the development of software and services that power critical discovery features including recommendations, search, feed ranking, and notification relevance-helping creators connect with their audiences and viewers discover content they love. You can work from Twitch's headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Irvine, CA; Los Angeles, CA or New York City, NY. You Will: Build the systems that provide the critical connection between viewers and creators within the Twitch ecosystem Design and run consumer-scale services powering recommendations, ranking, and search results for tens of millions of users a day Power and enable ML applications at scale Partner with applied scientists and other engineering teams to design ML-powered systems that effectively solve customer problems Drive the professional growth and career advancement of team members through structured development planning, mentorship, and strategic talent management While driving the most prominent scenarios directly, you'll also partner with stakeholders across the company integrating recommendations into their product features You Have: BA/BS in computer science or equivalent industry experience 3+ years of experience as software engineering manager 5+ years of working in software engineering Development experience in one or more general purpose programming languages such as: Golang, Python, C/C++, Java Experience designing or architecting (design patterns, reliability, and scalability) of new and existing systems Proven ability to identify user needs and deliver customer-centric product solutions Experience developing and running large-scale consumer services Bonus Points Familiarity in the AWS ecosystem of service Experience utilizing Agile development methodologies Experience building or partnering to build ML-driven products (highly desirable) Experience working with logging and both offline and online data pipelines Experience in hiring, mentoring/coaching and managing teams of software engineers Experience with full-stack or front-end development Familiarity with Twitch, either as a viewer or creator (or both!) Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9048 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $166,400 - $287,700 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role **This internship is only for undergraduate students at North American colleges/universities with Winter 2026 or Spring 2027 graduation dates** Twitch is looking for a Security Engineering Intern to join our Product Security team. The team is responsible for removing security anti-patterns from Twitch's source code and infrastructure and helping drive security outcomes across the company for a variety of challenges. We are looking for a person that wants to participate in a positive, encouraging team that cares about the community and customers it protects. Does that sound like you, or like someone you want to be? Cool. We would like for you to apply. At Twitch, we're always looking for high-potential talent. If you're a current student interested in Security Engineering, we'd love to see you apply. See below for just a few reasons why our cohort-based internship program is one-of-a kind. Project-Based Learning at Scale: Twitch operates at a massive scale, requiring us to push the boundaries of technology and experiment with techniques used by only the largest websites. As an intern, you'll have the opportunity to work on some of the most challenging engineering problems in the industry, making every project a valuable learning experience. Comprehensive Support Team: To ensure our interns thrive, we provide a dedicated support system, including a Manager, Mentor, and Early Careers Advisor. This team will work closely with you to guide your project from start to finish and ensure you have the resources needed to succeed. Enriched Intern Community: In addition to hands-on engineering work, you will participate in leadership and interpersonal development curriculum, as well as gain valuable industry insights from Twitch leaders through fireside chats. To complement the technical aspects of the program, we offer a variety of enrichment activities, including cohort trips, weekly advisory sessions, and local community events. We also provide housing assistance to make your summer internship as rewarding and enjoyable as possible. Want to learn more? Check out the Early Careers Page for internship and student-focused content. You can work from San Francisco, CA. You Will: Participate in Product Security related review and consultation of Twitch services Contribute to program and process design and improvements You Have: BA/BS Graduation Year: Winter 2026 or Spring/Summer 2027. No Masters/PhD Capability to think through a security problem and present a reasonable solution Experience in understanding Go, or object-oriented style of programming languages Prior experience in cloud infrastructure Desire to work collaboratively in a team environment Perks Housing stipend provided (for in person) Relocation assistance to and from San Francisco, CA Free Snacks & Beverages We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71.84 hr in our lowest geographic market up to $71.84hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . Applicants should apply via our internal or external career site. Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team Your day will involve collaborating with cross-functional engineering teams, designing scalable security solutions, and implementing innovative approaches to protect our platform. You'll dive deep into security data processing, authentication mechanisms, and privacy engineering challenges that require creative problem-solving and technical excellence. About the Role Twitch Security Platform builds and operates the foundational software, data, and automation that enable security at scale across Twitch. As a Software Development Engineer II (SDE II) on the Security Platform team, you will design, build, and operate critical services, pipelines, and tooling that power Twitch's security, privacy, and compliance programs. In this role, you will work at the intersection of software, security, privacy and data engineering, contributing production systems that handle large-scale security telemetry, automate security workflows, and provide reliable data and services to internal teams. You will partner closely with engineers and product teams to solve real-world security problems through well-designed software. You will own projects end-to-end from design and implementation through deployment and on-call support-and operate systems that are business-critical and highly visible. The problems you work on will span areas such as security data ingestion and processing, detection and response automation, service to service authentication, vulnerability management, and privacy engineering. This role is ideal for an engineer who enjoys working in ambiguous problem spaces, values operational excellence, enables peers and wants to see their work directly improve Twitch's security posture at scale. You can work from San Francisco, CA; Irvine, CA; or Seattle, WA. You Will: * Own and deliver well-scoped software projects end-to-end, from design through production support. * Partner with engineers across Security, Identity, Privacy, and Infrastructure on Twitch-wide initiatives. * Contribute to evolving and scaling authentication, security and privacy systems, balancing security, reliability, and user experience. * Drive operational excellence by improving observability, reliability, and on-call readiness for critical security and identity systems. * Participate in design reviews, retrospectives, and technical discussions, influencing decisions through strong technical leadership. * Raise the quality bar through thoughtful code reviews, documentation, and maintainable system design. You Have: * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. * 3+ years of experience building and operating production Go services and full-stack applications, with ownership across backend APIs, frontend experiences, and the operational lifecycle of critical systems. * Hands-on experience designing, deploying, and operating production services or data pipelines on AWS, including major AWS-native services, infrastructure-as-code, environment configuration, and safe rollout practices. * Experience working in ambiguous technical problem spaces, where requirements are incomplete or evolving, and driving clarity by proposing designs, validating assumptions, and collaborating across security, infrastructure, and application teams. * Exposure to security, data, and privacy concepts relevant to platform engineering, such as authentication and authorization, security telemetry or logging, vulnerability scanning or remediation workflows, and basic privacy or compliance considerations. Bonus Points * Familiarity with security, data, and privacy systems, such as security or audit data lakes, cloud authentication and authorization flows, vulnerability scanning and remediation pipelines, and privacy or compliance-driven workflows (e.g., GDPR-related controls). * Experience working with large-scale event or log data, including event-driven architectures, asynchronous processing, or batch/streaming pipelines used for monitoring, analytics, or security use cases. * Demonstrated experience improving operational excellence, such as adding metrics, dashboards, alarms, run-books, or automated remediation to increase reliability and reduce on-call load. * Experience integrating AI-assisted development or analysis tools into engineering workflows, such as using LLM-powered tooling, automation, or MCP-style platforms to improve developer productivity or system insight. Perks * Medical, Dental, Vision & Disability Insurance * 401(k) * Maternity & Parental Leave * Flexible PTO * Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9074 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************** US, WA, Seattle - Annually $143,700-$194,400 USD US, CA, San Francisco - Annually $165,200-$223,600 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Twitch UX Community team is responsible for streamer creation and viewer engagement experiences across our product ecosystem, building and maintaining a cross-platform live streaming service that supports the growth and development of streamer based communities. A Community UX Designer is expected to lead design work at the project level, work with senior XFN partners, represent work to executive leadership, guide and mentor junior designers and will report directly to a Director of Design. Designers at Twitch are involved in development from project conception all the way through execution and iteration. You will have the opportunity to do hands-on research and collaborate closely with engineers. If you are a champion for designing for humans and create playful and caring software for your customers, you will flourish on this team. You can work from Twitch's headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Irvine, CA; or New York City, NY. You Will: Collaborate with a cross functional development team of product managers, engineers, and designers Learn from streamers and viewers about the ways they use our services and their desires to accomplish more Think creatively about how to solve problems that will sustain streamers' communities Give back to the design community at Twitch by using and improving existing patterns and approaches Combine qualitative and quantitative information to develop hypotheses about customer motivations and use that to improve your designs Present your work to others by participating in design reviews and feedback sessions You Have: 3+ years of practical experience in UX design with an emphasis on content discovery and/or content engagement experiences. Demonstrated interaction design and visual craft skills including experience with prototyping mobile experiences Demonstrated skills collaborating closely with other designers, researchers, product managers and engineers An aesthetic sense and the ability to make confident decisions Demonstrated empathy for the people using your software or products Expertise with Figma Bonus Points Experience working on consumer software products Executed research plans talking to real customers Knowledge of design systems Formal education in Design, Interaction/UX Design or HCI Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW8972 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year$106,000-$184,000 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We are looking for a motivated Senior Financial Analyst to join Twitch's Commerce Finance team. Reporting to the Senior Manager of Commerce Finance, you will work closely with business partners across Finance, Product, Strategy, Accounting, and Data Science to enhance our payment fee structures, identify and size cost savings opportunities, and provide data-driven insights to guide profitable product decisions. You will own the forecasting process, deliver management reporting, and build ad hoc financial models in support of Commerce payment fees and margin. The successful candidate will design new processes, enhance existing reports, and build new models that provide actionable insights to the business. You can work in San Francisco, Los Angeles, Irvine, Seattle or New York. This role will produce analysis and reports that directly contribute to decisions by our executive team, CFO, and all levels of finance leadership. If you're passionate about finding insights that enhance productivity and improve financial results, come join us! You Will: Own end-to-end forecasting, reporting, and analysis for Commerce payment fees and margin Analyze payment processor performance and fee structures globally to identify cost optimization opportunities and support vendor negotiations Develop and maintain detailed margin models that quantify the impact of changes in payment mix and product initiatives on overall profitability Conduct ad hoc financial modeling and scenario analyses to guide profitable business outcomes Partner cross-functionally with Product, Accounting, and Engineering to evaluate new opportunities and influence roadmap decisions You Have: Bachelor's degree in finance, accounting, business, economics, or a related analytical field Experience: 3+ years in finance, ideally with experience in FP&A, Strategic Finance, or Investment Banking Excellent written and verbal communication skills with ability to distill complex analysis into actionable insights for stakeholders and leadership Strong interpersonal and stakeholder management skills, with a track record of successful business partnership Proficiency building financial models in Excel / Google Sheets and familiarity with data tools such as SQL and Tableau Strong understanding of the P&L and GAAP principles Bonus Points Experience in Tech/Media, particularly with subscription-based business models Experience with payment processors or margin analysis Experience with AI automation Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9012 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $60,200 - $128,800 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. Twitch offers brands the opportunity to reach uniquely engaged audiences through Video, Audio, Display advertising and through custom content integration and sponsorships. As a Senior Program Manager for Twitch Ads at Amazon, you will oversee and execute high-profile sponsorship programs for premium brands. You will be responsible for end-to-end program management, ensuring sponsorship commitments and key milestones are met while delivering exceptional client service. You will work closely with internal cross-functional teams to drive successful outcomes for each program. With your consultative approach and deep understanding of the digital advertising landscape, you will provide strategic guidance to maximize value for both clients and Twitch's advertising ecosystem. Key job responsibilities - Drive strategic oversight of premium brand sponsorship programs, ensuring successful delivery while identifying growth opportunities - Own and develop executive-level relationships with key clients, focusing on building trust and driving long-term partnership value - Orchestrate cross-functional collaboration to deliver exceptional sponsorship programs that exceed client expectations - Define and track program KPIs with sponsors to demonstrate clear ROI and build compelling cases for renewal - Lead quarterly and annual business reviews, showcasing program success and presenting strategic recommendations - Develop and execute strategic roadmaps for each sponsor to drive partnership growth and retention - Partner with Account Executive and Account Management teams on account strategy and expansion opportunities - Proactively monitor industry trends and sponsor needs to recommend innovative solutions for program enhancement A day in the life In this dynamic role, you might: - Lead internal team syncs to align on program updates and sponsor communications - Drive weekly sponsor calls to review deliverables, provide guidance, and strengthen relationships - Collaborate with stakeholders to solve program challenges and identify creative solutions - Plan and execute strategic sponsorship activations with internal teams - Optimize measurement frameworks to demonstrate program ROI and success - Prepare insights and recommendations for quarterly business reviews - Partner with Account Team to develop strategic expansion opportunities This role blends strategic thinking, relationship building, and program execution while requiring strong communication skills to drive successful outcomes for your sponsors. About the team Twitch is one of our most unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation - working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization. - 6+ years of program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements - 6+ years experience managing strategic client relationships and long-term partnership programs - Proven track record of building and maintaining relationships with multiple stakeholders, both internal and external - Strong analytical and technical skills, including advanced proficiency in PowerPoint and Excel - Demonstrated ability to independently prioritize, problem-solve, and manage escalations effectively - Excellence in written and verbal communication, including executive-level presentations - Track record of thriving in fast-paced environments while managing multiple high-priority initiatives - Strong collaboration skills with ability to influence cross-functional teams without direct authority Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************** USA, CA, San Francisco - 127,200.00 - 185,000.00 USD annually USA, NY, New York - 127,200.00 - 185,000.00 USD annually

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We are seeking a Senior Software Development Engineer to join our Video Platform team. This team is responsible for building and maintaining the systems that ensure that Twitch can deliver the best possible video experience to Viewers and Creators. You will be part of a larger team of Software Developers and partner with Product Managers, Technical Program Managers and other engineering teams from across the business. You can work in San Francisco, CA or Irvine, CA. You Will: Build and maintain the services that power Twitch's video platform Serve as a technical leader for the Video Platform team Mentor and develop other engineers on the Video Platform team and other teams at Twitch Collaborate effectively with product managers, program managers, and other engineering teams at Twitch Contribute positively to Twitch's engineering culture You Have: 5+ years of professional software development or equivalent expertise. B.A. or B.S. in Computer Science or a related discipline, or equivalent years of experience Experience building backend services at scale with technologies such as Golang and AWS Experience serving as a technical leader of a team of software engineers Bonus Points Familiarity with video delivery concepts and systems Familiarity with AWS' Interactive Video Service Familiarity with Twitch, gaming, and/or streaming on Twitch Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW8940 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $151,300 - $261,500 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply. What do our Support Specialists get to do? Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key differentiator. The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members' advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience. What's a day in the life of a Support Specialist like? You'll be responsible for troubleshooting and handling escalations by either guiding T1 and T2 teams or following up with members via chat, email or phone call. You'll be a HoneyBook product expert. You will own a specific function of Support and manage projects and/or programs to ensure our team is evolving to meet our business' and members' expectations. You will partner with Product, Engineering, Customer Success and other teams on high-impact company initiatives to elevate member experience and achieve our goal of Support being a key differentiator. Please note, this role will require one weekend day as a part of your work week (Sunday-Thursday or Tuesday-Saturday) and we operate on a hybrid schedule, which necessitates working out of our San Francisco office location 3 days a week. What experience and skills does the right person need to possess? 3+ years or equivalent experience in a customer support/customer service role, with at least 1 year of experience in a technical support role providing email, chat, and phone support Excellent written and verbal communication skills with the ability to break down complex concepts and articulate them effectively and in a friendly manner Strong attention to detail and highly organized Strong sense of ownership Experience in project/program management Patience, resilience, customer intuition, and grace under pressure Experience successfully resolving high-touch escalations Product-centered curiosity. We want a teammate that is determined to constantly improve HoneyBook and loves working with the Product and Engineering team Growth and experimental mindset - our team and our product are evolving rapidly, requiring us to develop new skills and take on new responsibilities Experience leveraging AI tools (ChatGPT, Claude, etc.) to optimize your work Bonus Experience Intercom Working with BPOs FinTech Technical troubleshooting The good stuff: Mission driven. You'll be joining more than just another startup--our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself. Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary + meaningful equity to all employees. The salary range for this role is $60,000-$85,000. Benefits + Perks: From wellness programs to flexible paid time off and exceptional family leave policies, the health and happiness of our employees is foremost. Our core values: People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. The opportunity at HoneyBook is huge - our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors. Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook. Applicant Information When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others. Our Privacy Policy is here.

Please apply to this job with your personal email address (not your University or Program account) to avoid important Twitch emails hitting your spam inbox. About Us: Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We're always live at Twitch. Stay up to date on all things Twitch on Linkedin, X and on our Blog. About the Role **This internship is only for undergraduate students at North American colleges/universities with Winter 2026 or Spring 2027 graduation dates** At Twitch, we're always looking for high-potential talent. If you're a current student in computer science, we'd love to see you apply. See below for just a few reasons why our cohort-based internship program is one-of-a kind. Project-Based Learning at Scale: Twitch operates at a massive scale, requiring us to push the boundaries of technology and experiment with techniques used by only the largest websites. As an intern, you'll have the opportunity to work on some of the most challenging engineering problems in the industry, making every project a valuable learning experience. Comprehensive Support Team: To ensure our interns thrive, we provide a dedicated support system, including a Manager, Mentor, and Early Careers Advisor. This team will work closely with you to guide your project from start to finish and ensure you have the resources needed to succeed. Enriched Intern Community: In addition to hands-on engineering work, you will participate in leadership and interpersonal development curriculum, as well as gain valuable industry insights from Twitch leaders through fireside chats. To complement the technical aspects of the program, we offer a variety of enrichment activities, including cohort trips, weekly advisory sessions, and local community events. We also provide housing assistance to make your summer internship as rewarding and enjoyable as possible. Want to learn more? Check out the Early Careers Page for internship and student-focused content. You can work from San Francisco, CA. You Will: Contribute to product design and implementation discussions Find and build unique solutions to implement projects from the idea phase to production Test and iterate code before and after production release Connect with intern peers, new teammates, and colleagues from across the business You Have: BA/BS Graduation Year: Winter 2026 or Spring/Summer 2027. No Masters/PhD Eagerness to investigate challenges and present reasonable solutions reliably and quickly Excitement to pick up a new language and be productive with it in a week Desire to work collaboratively in a team environment Completed coursework in or have an understanding of Data Structures and Algorithms Perks Housing Stipend provided Relocation assistance to and from San Francisco, CA Free Snacks & Beverages We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42.5/hr in our lowest geographic market up to $88.94/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . Applicants should apply via our internal or external career site. Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role: We're looking for a Sr. Customer Success Manager - SMB/Mid-Market to design and run proactive customer success programs that measurably accelerate time-to-value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder-IC, you'll own outcomes end-to-end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do: Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune-ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs Here's what we're looking for in a candidate: Must-haves: Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time-to-value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection Nice-to-haves: Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade-offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid-Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune-ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortability using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI-assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff: Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k-$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values: People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors. Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook. Applicant Information When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others. Our Privacy Policy is here.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We are looking for an engineering leader to lead our Payments team, the financial backbone powering every transaction on Twitch. You will own the products, experiences, and platforms that enable 7+ million creators to monetize their passion while architecting Twitch's next generation of payment systems. This is a high-impact role at the intersection of technology and creator economy. You will create user-friendly purchase experiences for viewers and creators while developing innovative payment solutions that power Twitch's global ecosystem. You will tackle complex technical challenges including orchestrating payments for millions of global users, integrating with multiple third-party payment vendors, ensuring system resilience at massive scale, and maintaining sub-second response times worldwide. Your decisions directly influence Twitch's revenue and user satisfaction. What also makes this role exciting is the breadth of collaboration. Payments sits at the center of nearly every monetization product offering at Twitch. This gives you visibility across the organization and the opportunity to shape monetization strategy alongside product, data science, fraud prevention, compliance, finance, and creator experience teams. You will drive meaningful impact to Twitch's business and revenue growth while learning and growing in the exciting world of digital payments. You can work in San Francisco, CA. You Will: Lead a team of engineers to design, build, and operate full-stack web applications that process millions of transactions daily Establish a clear vision for your team and generate urgency to deliver exceptional experiences for our creators and viewers Keep your people development radar always on; articulate behaviors and impacts that accelerate careers and build world-class engineering talent Quickly dissect the nuances of complex trade-offs, making conscious architectural and product choices while overcoming technical and organizational challenges Constructively parse, ingest, challenge, and reframe proposals and plans to drive better outcomes Adjust gracefully to changing priorities while maintaining team energy, focus, and delivery momentum You Have: 3+ years of experience as an engineering manager 5+ years of experience in software development Experience with web services, cloud infrastructure, and system design at scale Proven ability to attract, hire, and retain top engineering talent Willingness to accept feedback from teammates and foster a culture of continuous improvement Track record of leading teams to design, implement, and operate consumer-facing applications with high reliability requirements Experience using Agile development methodologies to deliver iteratively and respond to changing needs Bonus Points Experience as a Senior Engineer designing, implementing, and operating distributed applications in production environments Familiarity with payment systems, financial infrastructure, or e-commerce platforms Experience with Twitch, either as a viewer or creator (or both!) Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9033 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $166,400 - $287,700 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Twitch Ad Products team's goal is to help streamers earn money by connecting them with brands they authentically endorse and offering the best ad experiences for their communities. We are looking for a product leader who has experience leading product initiatives from concept to successful launch. The ideal candidate is a strong communicator with high levels of customer obsession, strong technical judgment, demonstrated ability to build scalable processes and products, and is an independent operator, experienced working across teams to deliver on behalf of customers. As a Sr. Product Manager on the Ad Products team, you'll have an end-to-end ownership of the product(s), design, and technology required to ensure our end customers have a relevant and compliant Twitch advertising experience, reporting to the Director of Ad Products. You can work from Twitch's headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Irvine, CA; or New York City, NY - with West Coast (PST) working hours. You Will: Lead the development and execution of a bold customer-focused product strategy and vision for identity, addressability, and brand suitability; ensuring compliance with privacy and accessibility regulations Collaborate closely with cross-functional teams, including engineering, science, policy, operations, and business stakeholders, to define and execute a product roadmap Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to identify pain points and ensure we are building the right features over time. Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of addressable inventory, identify areas for improvement, and drive optimization. Experience contributing to engineering discussions around technology decisions and strategy related to a product Collaborate with other teams at Twitch and Amazon to elevate our overall advertising experience. Own your launches by partnering with engineering, marketing and other teams to maximize the outcomes of your team's work. You Have: 5+ years of work experience as a Product Manager Experience leading cross-functional initiatives Experience defining 1-2 year product strategies, and working on associated roadmaps. Demonstrated advocacy of the needs of our customers including end-users (viewers & creators) and advertisers. Run product experiments with in-depth product performance analysis. Translated your product ideas into expected impact. Bonus Points Experience working on new ad demand channels Experience working on innovative ad supply generation initiatives including new formats Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW9027 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $136,100 - $235,200 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role We are seeking Software Development Engineers to join our Video Platform team. This team is responsible for building and maintaining the systems that ensure that Twitch can deliver the best possible video experience to Viewers and Creators. You will be part of a larger team of Software Developers and partner with Product Managers, Technical Program Managers and other engineering teams from across the business. You can work in San Francisco, CA or Irvine, CA. You Will: Build and maintain the services that power Twitch's video platform Collaborate effectively with product managers, program managers and other engineering teams at Twitch Contribute positively to Twitch's engineering culture You Have: 1+ years of experience developing software in a professional environment Proficient coding skills in modern languages and frameworks Proven ability with algorithms, data structures, data modeling, and schema design Minimum of Bachelor's degree in Computer Science or equivalent experience Bonus Points Experience with languages/frameworks we use at Twitch: Golang, Typescript/React Familiarity with video delivery concepts and systems Familiarity with AWS' Interactive Video Service Familiarity with Twitch, gaming, and/or streaming on Twitch Perks Medical, Dental, Vision & Disability Insurance 401(k) Maternity & Parental Leave Flexible PTO Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job ID: TW8977 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site. US Pay Per Year $99,500 - $200,000 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.