Two Harbors Investment jobs - 30 jobs

The Customer Resolution Intake Analyst is responsible for the completion of key inflow and outflow processing tasks, under the direction of Correspondence Leadership. The Customer Resolution Intake Analyst is responsible for processing inbound customer communications received via RoundPoint's electronic and physical channels, initiating business processes for recipient business units, and processing outbound responses to customer complaints, inquiries, and requests for assistance. The Customer Resolution Intake Analyst reports to the Customer Resolution Intake Manager and must develop strong working relationships with co-workers, vendors, and customers. Responsibilities: Takes directions from the Customer Resolution Intake Manager to deliver effective processing services Providing outstanding customer service to both internal and external customers Analyze incoming communications received via RoundPoint's electronic and physical channels Initiate business processes for recipient business units in accordance with documented processes Respond to customer inquiries using appropriate predefined messages Process outbound responses to customer complaints, inquiries, and requests for assistance via electronic and physical channels Working with cross-department co-workers to ensure that all service delivery objectives are met Contribute to continuous improvement projects to improve efficiency and lower costs Other work-related duties, as assigned Responsible for meeting RoundPoint's commitment to compliance Qualifications: Required: Bachelor's degree required Ability to use software tools like Microsoft Word, Excel, and PowerPoint Practical experience with BKFS Must have excellent organization, interpersonal, communication, and customer relation skills Detail oriented and the ability to multi-task Highly motivated, organized and disciplined Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Non-Exempt Travel None

The Administrative Assistant will primarily be dedicated to supporting the daily operations of the RoundPoint office, ensuring a smooth, organized, and welcoming environment. In this role, one will coordinate office events and engagement activities, manage calendars and scheduling needs, handle confidential information, and assist with meeting and information requests. The ideal candidate is proactive, detail-oriented, and able to balance multiple priorities with professionalism. In addition, this position will support general office needs, expense reporting, and the drafting and formatting of correspondence and reports. Responsibilities Manage and coordinate SC office events such as summer get-togethers, holiday parties and Wellness/Engagement initiatives. Assist with responding to meeting and information requests as appropriate. Manage calendars and schedule meetings including Executive level calendar management. Expense reporting, booking travel and other duties as assigned. Ability to properly handle sensitive and confidential information/materials. Manage and maintain calendar for onsite visitors and employees traveling in from other office locations. Assist with outgoing packages and ordering miscellaneous supplies. Ensuring the office runs smoothly. Oversee the general needs of the office for meeting preparation including printing of materials, food/beverage coordination (placing orders, set up and clean up) and conference/videoconference set-up. Partner with necessary teams for coordinating and managing seating assignments for visitors traveling to the SC office from other offices. Draft correspondence, format and edit letters and reports as needed. Incumbent will be responsible for meeting our commitment to compliance and professionalism. Other duties as assigned. Qualifications Required 2-5 years of Administrative and/or Office management experience. Proficient in Microsoft Outlook, Excel, Work and PowerPoint. Proactive team player with a strong collaborative spirit and willingness to learn and take on new responsibilities. The ability to anticipate problems and proactively identify issues and solutions with sound judgement. Excellent written and verbal communication skills. Extreme attention to detail, ability to multitask and strong organizational skills. Ability to work independently and as part of a team displaying strong leadership skills. The ideal candidate will be self-motivated and be able to work under pressure and manage multiple deadlines. Strong interpersonal skills, including proven ability to communicate both orally and in writing. Preferred Associate or bachelor's Degree in a relevant field Concur Solutions for expense reporting and travel booking experience. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Employee Status Regular Travel No

The AVP of Loss Mitigation provides leadership, direction, and coordination of all activities for functions specific to Loss Mitigation in accordance with regulatory compliance, and company guidelines. This position is responsible for managing all activities in accordance with established work rules, goals & objectives, and improving timeline and performance. The AVP of Loss Mitigation is responsible for establishing and maintaining a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. The AVP of Loss Mitigation reports to the VP of Loss Mitigation and must develop strong working relationships with direct reports, key stakeholders, vendors, investors/agencies, co-workers, and customers. The AVP of Loss Mitigation must have direct loss mitigation experience servicing GNMA products. Responsibilities Maintain scalable, efficient, and compliant processes, procedures, and controls Oversee department performance Manage and develop managers, supervisors, and future leaders Guide day-to-day operations Respond and participate in department internal and external audits Use analytics to identify areas for improvement Contribute to company culture and employee engagement Other duties not described above may be assigned as needed Qualifications Required 5+ years of direct experience managing GNMA loss mitigation 5+ years of direct experience managing GSE loss mitigation 5+ years' experience in MSP/Black Knight products 5+ years' experience leading projects 5+ years' experience in leadership, and leading other leaders Proven record of leadership and sound management skills Deep understanding of all GSE and Agency servicing guides Strong problem solving and communication skills Strong computer literacy with an emphasis on Microsoft Excel, HSSN, SMDU, VALERI, Workout Prospector and Freddie Resolve Preferred Management experience in multi-site/offshore teams preferred Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Regular Travel No Telecommuter No

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Join our dedicated team at the beautiful Omni Hilton Head Oceanfront Resort and take pride in creating unforgettable guest experiences. As a Guest Room Attendant, you'll help ensure each room is sparkling clean, welcoming, and comfortable, making every stay feel like a true getaway. Responsibilities Clean and prepare guest rooms to the highest standards of cleanliness and presentation Replenish amenities and supplies thoughtfully, anticipating guest needs Report any maintenance issues promptly to ensure a safe and comfortable environment Maintain respectful and friendly communication with guests and team members Uphold Omni's commitment to excellence, attention to detail, and warm hospitality 0A passion for providing outstanding guest service Strong attention to detail and pride in your work Ability to work efficiently and maintain high standards in a fast-paced environment Team player with a positive attitude and excellent communication skills Previous housekeeping experience is a plus but not required; we provide thorough training! Qualifications Qualifications & Requirements Able to do the job well and follow instructions Hotel experience is helpful Speaking English and Spanish is a plus Communication Can read and understand simple instructions Can talk and write basic messages clearly Physical Needs Able to stand, walk, bend, and reach during work Can lift up to 10 pounds Work Environment May work in some wet areas and around cleaning supplies Moderate noise at times

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Omni Hilton Head is seeking a Loss Prevention/Security Officer who plays a vital role in maintaining a safe, welcoming, and enjoyable environment for our guests and associates. This key position supports the overall security of the resort by upholding hotel policies, responding professionally to situations as they arise, and ensuring accurate, timely documentation of incidents and accidents. This is an opportunity to be part of a team dedicated to protecting the well-being and experience of everyone who walks through our doors. Responsibilities Observe, monitor, and accurately report on all assigned areas and activities. Maintain clear and precise documentation, and communicate effectively using radio equipment. Identify, record, and report any unsafe conditions while patrolling all areas of the hotel property. Safeguard and preserve hotel, guest, and associate property at all times. Demonstrate a professional attitude, appearance, and demeanor in every interaction. Must possess a valid driver's license Qualifications Previous security experience preferred, with a strong commitment to safety and service. Red Cross CPR and First Aid certification required (or ability to obtain upon hire). Flexibility to work nights, weekends, and holidays to support the needs of the resort.

The Loan Officer is responsible for making sales of mortgage loan packages though proactively soliciting residential mortgage business to meet RoundPoint Mortgage's loan quality and production goals. This role is responsible for ensuring exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and all regulatory requirements. Responsibilities: Establishes, develops, and maintains positive relationships with existing and potential customers. Keeps informed on trends, changes, and developments in the local real estate market. Retains existing RoundPoint customers by monitoring portfolio and responding to customer inquiries and requests for potential refinance and purchase loan opportunities. Keeps up with what competitors are doing by keeping up to date with changing rules, regulations, and guidelines from FHMA, FHLMC, FHA, and VA in addition to other investors and agencies. Maintains knowledge of origination, processing, appraisal, underwriting and closing requirements for both company and investor guidelines pertaining to both governments insured and privately insured mortgages. Structure and price loans accurately. Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing Maintains a professional image and standards consistent with company policies and procedures. Employees must comply with Company Policies, and all applicable federal, state and local laws, ordinances, rules, regulations, guidelines and other requirements pertaining to the mortgage banking industry, and to the business of the Company. Qualifications Current and active NMLS license and in good standing Current and active State Licensing and in good standing Stable work history and demonstrated commitment to company growth Employee will be customarily and regularly engaged away from the employer's place of business. Candidate must have experience in this area. 5+ years related experience and/or training, or equivalent combination of education and experience as loan originator. Excellent written and verbal communication skills with the ability to develop and present information and respond to questions from managers, employees, and customers. Ability to work and apply mathematical concepts such as multiplication, division, addition, subtraction, fractions, percentages, ratios, and proration's in calculating mortgage payment, good faith estimates and truth in lending statements. Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Proficiency in Encompass LOS is preferred Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location MN, SC, TX Employee Status Regular Travel No

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Omni Hilton Head is seeking a Maintenance Technician to ensure a safe, efficient, and well-maintained hotel environment. This role involves scheduling and performing preventive maintenance on equipment, operating and maintaining the low-pressure boiler for the hot water system, and managing other vessels for kitchen steam and air conditioning systems. The technician will assist mechanics and external contractors with repairs, maintain commercial kitchen and laundry equipment, and service the swimming pool and related equipment. Additionally, they are responsible for completing all assigned work orders and daily tasks, while promptly responding to house calls via radio. Responsibilities Schedule and complete equipment PMs. Operate and maintain low-pressure boiler for the hot water system. Operate and maintain other vessels as needed for hot water kitchen steam and air conditioning systems. Assist mechanics and external contractors with repairs of hotel property and equipment. Repair and maintain commercial kitchen and laundry equipment. Repair and maintain swimming pool and pool equipment. Completion of all assigned work orders and daily tasks. Receive direction for house calls via radio. Have a thorough understanding of Omni fire alarm procedures and other emergencies. Have a thorough understanding of Omni Hotel rules and regulations. Have a thorough understanding of OSHA rules and regulations. Qualifications Previous maintenance experience required, hotel experience and training preferred. Minimum of two years hotel and/or commercial building maintenance required. One year of commercial kitchen and laundry equipment experience is required, commercial refrigeration experience is a plus. Previous experience with response to emergency situations is required. Good communication, attention to detail, time management, computer and guest satisfaction skills are required. The ability to stand/walk for long periods of time. The ability to crawl for short periods of time. The ability to bend, reach over-head, squat, kneel for extended periods of time. The ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally. The ability to utilize step stools and ladders. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Join the team at Omni Hilton Head and take the lead in keeping our kitchen and dining areas spotless, organized, and running smoothly. As a Stewarding Supervisor, you'll guide our kitchen utility staff, ensure seamless collaboration between the kitchen and dining outlets, and uphold the highest standards of cleanliness, safety, and efficiency. This role is perfect for a detail-oriented leader with strong inventory management skills and a passion for maintaining a safe, welcoming environment for both guests and team members. Responsibilities Manage and maintain inventory of kitchen equipment and supplies. Ensure compliance with health, safety, and sanitation regulations. Supervise and support the kitchen utility team, fostering a positive work environment. Maintain cleanliness and organization of kitchen areas, equipment, and service ware. Review Banquet Event Orders (BEOs) daily to ensure all necessary items are available and prepared. Delegate and monitor cleaning schedules to ensure timely and thorough completion. Work closely with kitchen and service teams to ensure smooth operations Qualifications Essential Skills & Qualifications: • Proven experience in inventory management and organization. • Strong knowledge of sanitation and safety procedures. • Effective leadership and team-building abilities. • Ability to communicate and train a diverse, multilingual staff. • Hands-on management approach with a focus on mentorship and development. • Strong time management and problem-solving skills. • Customer service-oriented mindset with excellent listening and communication skills. • An ability to lead by example and foster a positive, professional work environment. • Creative problem-solving and adaptability in a fast-paced setting. • Detail-oriented with strong follow-through on tasks and responsibilities. Work Environment: • Operates within the hotel's Food & Beverage areas, including banquet spaces, kitchens, and dishwashing stations. • Exposure to varying temperatures, humidity, and food-service cleaning chemicals. • Frequent interaction with food, beverages, and various kitchen equipment. Tools & Equipment Used: • Coffee makers, beverage dispensers, dishware, glassware, silverware. • Bus trays, hot boxes, speed racks, carts, brooms, mops, and cleaning supplies.

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Omni Hilton Head is seeking a passionate and talented Culinary Supervisor to join our award-winning resort team. In this role, you'll help lead the daily operations of our dynamic culinary department-ensuring exceptional food quality, smooth kitchen workflow, and consistent adherence to Omni's elevated brand standards. You'll guide and support our culinary team during service, assist with innovative menu execution, and maintain a clean, safe, and well-organized kitchen environment. Working side-by-side with our Sous Chefs and Executive Chef, you will play a key role in creating memorable dining experiences that delight our guests. At Omni Hilton Head Oceanfront Resort, you'll be part of a culture built on warm Southern hospitality, creativity, and a passion for excellence. Located on the beautiful beaches of Hilton Head Island, our resort offers team members unmatched opportunities for professional growth, competitive benefits, and a supportive, people-first environment where your culinary career can thrive. Responsibilities Supervise and assist in the preparation, cooking, and presentation of all menu items according to Omni brand standards. Maintain consistency in quality, portioning, and plate presentation across all culinary outlets. Ensure all recipes, production standards, and sanitation practices are followed correctly. Coordinate food preparation between stations to ensure timely service during peak periods. Leadership & Team Support Provide direction, training, and coaching to line cooks, prep cooks, and stewards. Assist with scheduling, task delegation, and daily shift briefings. Support onboarding of new culinary staff and cross-train team members as needed. Promote a positive, professional, and collaborative kitchen environment. Safety & Sanitation Enforce all local health codes, HACCP guidelines, and resort safety policies. Maintain cleanliness and organization of kitchen equipment, storage areas, and workstations. Monitor proper food handling, labeling, rotation, and storage procedures. Inventory & Cost Control Assist with ordering, inventory management, and tracking of kitchen supplies. Help minimize waste through proper preparation, utilization, and storage practices. Report any equipment malfunctions or supply shortages to management promptly. Guest Experience Support culinary operations for restaurants, banquets, in-room dining, and special events. Work with chefs to ensure menu items meet guest expectations and brand quality standards. Engage professionally with guests when interacting during open kitchens or special events. Qualifications Strong leadership and communication abilities. Ability to multitask and perform efficiently under pressure. High attention to detail with commitment to food quality and presentation. Collaborative attitude and commitment to fostering a positive team culture. Ability to stand, walk, and work in hot environments for extended periods. Ability to lift, carry, and transport items up to 40 lbs. Manual dexterity to handle kitchen equipment and tools safely.

The Foreclosure Manager provides strategic leadership and direction for all foreclosure timeline and contested foreclosure processes and teams, ensuring strict adherence to statutory and regulatory requirements, as well as internal company policies. This role is accountable for managing foreclosure timeline and contested foreclosures with a strong focus on improving timelines, enhancing attorney firm performance, and ensuring alignment with company goals and objectives. The Foreclosure Manager will foster a culture of collaboration, accountability, operational excellence, and exceptional customer service. This role requires an experienced leader with direct knowledge of Ginnie Mae products, who can lead high-performing teams and drive continuous improvement across all areas of responsibility. Responsibilities Provide direct leadership and direction to the Foreclosure department. Oversee the foreclosure process from referral through sale, ensuring compliance with all federal, state, investor, insurer, agency, and company guidelines. Lead team members responsible for timely, accurate foreclosure progression while mitigating risk of compensatory fees or curtailments. Lead team members responsible for managing contested and high-risk foreclosures, as well as in-person appearances. Lead team members responsible for managing title resolution within the foreclosure process. Represent the company, as needed, in court proceedings, trials, and depositions, serving as an expert witness. Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals. Maintain scalable, efficient, and compliant processes, procedures, and controls. Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to ensure seamless operational execution. Cultivate a culture of accountability, ownership, and continuous development among team members. Identify risk, resolve escalations, and implement controls to mitigate future issues. Perform additional duties assigned by leadership. Qualifications Required 4+ years' experience in leadership 4+ years of direct experience managing GSE Foreclosures 4+ years of direct experience managing GNMA Foreclosures 4+ years' experience in MSP/Black Knight products Proven record of leadership and sound management skills Deep understanding of all GNMA and GSE servicing guides Strong problem solving Excellent communication skills Preferred Management experience in multi-site/offshore teams preferred Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Exempt Travel Some

In this role you will be responsible for a variety of tasks including greeting guests, checking in visitors, maintaining our visitor log, ensuring conference rooms are kept nicely, ordering and coordinating meals and meetings that involve external parties and assisting with coordination and execution of office events and initiatives. The ideal candidate will have a high degree of responsibility, accountability, and confidentiality. In addition, they will display professionalism, have a positive attitude, be a team player and demonstrate the flexibility to adapt to the evolving needs of the organization. Responsibilities Serve as first point of contact for in-person guests. Maintain visitor log and ensure physical security policies are being met. Collaborate with administrative and facilities team to always ensure seamless coverage. Oversee the needs of the office for meeting preparation including printing of materials, food/beverage coordination (placing orders, set up and clean up) and conference/videoconference set-up. Partners with Human Resources, Facilities and IT on new hire items such as new-hire desk setups and other onboarding tasks. Ensure conference rooms remain clean and efficient supply levels are maintained. Partner with Wellness and Engagement Committees to coordinate and execute on company events and initiatives. Act as a backup for facilities related office items such as submitting work orders and partnering with the building to coordinate various office repairs. Coordinate seating assignments and schedule for employees visiting from other office locations. Other duties as assigned. Qualifications 3 or more years of receptionist experience with a multi-location organization. Proficiency with MS Office suite (Outlook, PowerPoint, Word, Excel). The ability to maintain the highest ethical, confidentiality and professional standards always. Proactive team player with a strong collaborative spirit and willingness to learn and take on new responsibilities. The ability to communicate professionally with colleagues, visitors, and guests in writing and in person. Ability to remain flexible and respond quickly and efficiently to changing needs of the team. Extreme attention to detail and the demonstrated ability to adapt to the changing needs of the business. High level of organization skills with the ability to prioritize time-sensitive tasks. Ability to collaborate effectively and respectfully across diverse audiences and teams. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Employee Status Regular Travel No

The Foreclosure Oversight Specialist is responsible for overseeing and managing all foreclosure-related activities from initial referral through foreclosure sale and any necessary post-sale actions. This role ensures that foreclosure processes are executed accurately, efficiently, and in full compliance with regulatory requirements and internal policies. The Foreclosure Oversight Specialist is accountable for maintaining key foreclosure timelines, proactively identifying and resolving process issues, and driving optimal performance from foreclosure attorneys and vendors. A critical focus of this position is to improve timeline adherence, closely monitor servicing system updates to ensure timely foreclosure holds are placed, as necessary. The Foreclosure Oversight Specialist is expected to adhere to established work rules, demonstrate strong attention to detail, and contribute to continuous process improvement efforts. Responsibilities Manage the foreclosure process by collaborating with both internal departments and external vendors, including foreclosure attorneys. Monitor attorney performance to ensure adherence to established timelines, quality standards, and regulatory requirements. Track and manage foreclosure timelines from referral through sale and post-sale activities, escalating delays as necessary. Coordinate with the Loss Mitigation department to ensure timely and accurate placement and removal of loss mitigation holds. Utilize reports to drive daily workflow and support operational efficiency. Work exception reporting as key controls to identify, resolve, and prevent process gaps or compliance risks. Adhere strictly to departmental policies, procedures, and business rules. Prioritize assigned tasks effectively to ensure timely and accurate resolution of foreclosure activities. Demonstrate commitment to compliance by consistently meeting RoundPoint's key performance indicators (KPIs) 100% of the time. Qualifications Required: Minimum 3+ Years Foreclosure Experience Director 7/MSP and LoanSphere Experience Knowledge of Microsoft programs such as Outlook, Excel, and Word Desired: 3+ years mortgage servicing experience GSE and Government Experience Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Regular Travel No Telecommuter No

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description At Omni Hilton Head Oceanfront Resort, we believe every guest interaction is an opportunity to deliver warmth, care, and unforgettable moments. We're looking for a friendly, energetic Server who loves hospitality, thrives in a fast-paced environment, and takes pride in creating exceptional guest experiences. Responsibilities Provide welcoming, attentive service from greeting to farewell Take accurate food & beverage orders and make thoughtful recommendations Collaborate closely with the culinary and bar teams to ensure timely service Maintain a clean, organized section and uphold health & safety standards Handle payments and follow proper cash-handling procedures Anticipate guest needs - resolving issues with professionalism and care Promote specials, events, and offerings to enhance the dining experience Qualifications Previous serving or hospitality experience preferred (we'll train the right person) Warm communicator with a genuine passion for guest service Ability to multitask and stay positive during busy shifts Strong attention to detail and teamwork mindset Availability to work evenings, weekends, and holidays as needed Must meet age requirement for serving alcohol (where applicable) Why You'll Love Working Here A supportive, team-focused culture where your efforts are appreciated Opportunities for growth and advancement within the resort Beautiful oceanfront work environment Associate perks, recognition programs, and discounted stays Competitive compensation (base pay + tips) Join a team that takes pride in creating experiences guests remember long after they leave. If you're passionate about hospitality and enjoy connecting with people, we'd love to meet you.

The Bankruptcy Quality Assurance Specialist is responsible for all activities for the default functions specific to quality assurance in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy in accordance with established work rules, goals & objectives to improve accuracy, timelines and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. Responsibilities: Responsible for servicing mortgage accounts to ensure that bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following: Manage various inquiries/reviews related to the execution of bankruptcy documents. Monitors attorney performance regarding response time to issues and/or revision of legal documents. Reviews various checklists completed for the bankruptcy process. Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action. Diligently follows up on all outstanding requests and telephone calls from internal and external partners. Manage reports geared to drive workflow. Manage exception reporting used as key controls for minimizing risk. Notify management of all potential high-risk matters that pose a risk to the company or investor. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. Incumbent must meet RoundPoint's commitment to compliance. Perform related duties as assigned by manager. Qualifications: Required: High School diploma or Equivalent Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook. Requires extreme attention to detail and ability to adhere to strict guidelines and procedures. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff. Desired: Minimum 2+ Years Mortgage Servicing Experience Preferred Minimum 2+ Years Bankruptcy Experience Preferred Minimum 2+ Years Quality Assurance Experience Preferred GSE and Government Experience Preferred LPS Desktop Solution Experience Preferred Director 7 (MSP) Experience Preferred Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role: Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Regular Travel No

Hilton Head Oceanfront Resort Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description The Assistant Director of Accounting supports the hotel's accounting and internal control functions while ensuring timely and accurate reporting of operating results and maintaining the integrity of the management information system for Omni Hilton Head. Responsibilities Supervise all accounting functions. Assist with billing and customer service functions Assist with management of accounts receivable in order to maximize cash flow. Assist with income audit to ensure accuracy of revenue reporting. Responsible for training of staff for job duties to include the following positions: Accounts Payable, General Cashier, Income Audit, Payroll and Accounts Receivable. Partner with the Shared Service Center on various functions including, but not limited to, Accounts Payable, Income Audit, Commission and Balance Sheet Reconciliations. Assist with Preparing the financial statements within the time frames supplies in the Corporate closing schedule and according to the Omni Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts. Partner with the Shared Service Center and Assistant Director of Finance to review balance sheet analysis on a monthly basis with full supporting detail. Prepare timely and accurate sales, use and occupancy tax returns as well as any other external reports or returns as deemed necessary. Ensure successful treasury cash management as set forth in the policies and procedures manual. Work closely with all departments to come up with solutions to Systems & Controls problems in these areas. Ensure integrity and efficiency of computerized data processing functions. Assist with Ensure that all financial reports, budgets, forecasts, and other information required by Omni are accurately compiled and submitted within the specified time limits, identifying Qualifications Qualifications: Prefer experience in the hospitality industry, or participation in the Omni LID program. Previous leadership experience preferred. Previous experience in a shared service environment is a plus, Candidate must have proven leadership skills and must be able to direct, develop and motivate staff Ability to compute accurate mathematical calculations Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills, with a keen eye for detail Ability to work cohesively with co-workers both within and outside of your department Ability to think clearly, quickly and make concise decisions Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Able to work with management on special projects Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Computer proficiency; with developed excel skills. The ability to sit and use a computer/phone for long periods of time

The Records Management Supervisor oversees day-to-day records management and mortgage lien release operations within a mortgage servicing environment. This role supervises a team of Records Management Specialist and ensures accurate, timely, and compliant handling of loan documents, lien releases, and mailroom operations. Responsibilities * Supervise and develop a team of Records Management Specialists * Oversee mortgage lien release processing, including vendor coordination and issue resolution * Track and report lien releases to ensure state timeline compliance * Manage mailroom operations and document intake/distribution * Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite) * Coordinate shipment and tracking of physical loan files and documents * Assist with loan modification document execution and recording * Monitor KPIs and SLAs; produce operational reporting and identify process gaps * Research and resolve internal and external document-related inquiries * Review and approve vendor invoices related to records and lien release activities * Recommend process improvements and support operational initiatives Qualifications * 2+ years of mortgage servicing experience * 2+ years of supervisory experience * Strong organizational, analytical, and problem-solving skills * Results-driven with the ability to manage daily operational workflows Preferred * MSP loan servicing system experience * Bachelor's degree (BA/BS) Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Employee Status Regular Travel No Telecommuter Position No

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Located at the beautiful Hilton Head Island in South Carolina, Omni Hilton Head Oceanfront Resort is seeking a Line Cook. The primary responsibility of the Line Cook is to prepare all hot/cold food items. Be responsible for consistency and quality production and ensure all food is served according to specification. Responsibilities Prepare all items on prep list following standard procedure or otherwise told by supervisor. Maintain high quality at all times. Inspect all food products for quality when working on prep list and service line. Check portion control, weights and counts prior to function. Fire all food for service and to serve on the line. Maintain/check cooking times and temperatures. Follow all storage procedures when taking food out of walk-in and when returning food to walk-in. Maintain cleanliness of work area at all times. Keep walk-in, prep area and equipment up to Health Department standards at all times. Support procedures for food & beverage portion and waste controls. Maintains all coolers and freezers, prep area and equipment up to State of South Carolina Health Department codes at all times. Performs other duties as assigned to meet business needs. Perform any other duties as assigned by the Supervisor/Manager. Qualifications Basic math skills needed to understand and implement recipes and measurements. Must have prior experience to include sautéing, broiling & fry cooking. Requires a working knowledge of sanitation standards. Ability to prepare all food items according to standard recipes and as specified on guest check, to ensure consistency of product. Ability to work cohesively with the entire culinary staff as part of a team. Ability to maintain food preparation handling and correct storage standards. Understands, follows and maintains all standardized recipes. 2-year minimum work related experience is required. Work related education is preferred but not required. Must have current Food Handlers Certification. Display basic knife skills. Ability to multi-task. Must be able to stand for 8+ hours per day. Flexible Scheduling to include nights, weekends and holidays.

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description As an Omni Care Intern at Omni Hilton Head Island, you'll be an essential part of creating a fun and safe experience for our guests in the Recreation and Pool areas. You'll help manage daily operations like towel distribution, bike rentals, retail sales, and guest activities. Your role will also include ensuring the cleanliness and safety of the pool and recreation areas while assisting with events and new program ideas. Responsibilities Guest Service: Provide friendly and helpful service, including towel distribution and assisting with poolside activities. Safety & Cleanliness: Monitor the safety of guests in the pool area and keep the pool deck and recreation areas clean. Event & Activity Coordination: Lead daily activities, kids' programs, and assist with special events. Maintenance: Report any safety hazards or maintenance issues and help arrange pool furniture and equipment. Administrative Duties: Complete paperwork for checklists, inventories, and accounting. Teamwork: Work independently when needed, while following company guidelines and standards. Qualifications Required Skills & Qualifications Customer Service: Excellent communication and guest service skills. Tech Skills: Experience with cash handling, Micros POS system, and basic computer tasks. Physical Ability: Ability to stand for long periods, lift moderate weight, and move furniture. Experience: At least 6 months of hospitality or service-related experience. Certification: CPR certified (or willing to obtain certification). Physical Demands & Work Environment Physical Tasks: Ability to lift, push, and pull heavy items, and perform cleaning tasks. Weather Conditions: Comfortable working outside in various weather conditions like heat, cold, rain, and sun. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

As a Customer Service Specialist 3, you'll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who are 60+ delinquent, in loss mitigation or navigating the insurance claims process. You'll act with urgency, empathy, and precision to guide customers toward financial recovery - ensuring every interaction drives clarity, trust, and progress. This role reports directly to the Customer Service Supervisor and requires the ability to build strong, outcome-oriented relationships across supporting lines of business and with every customer served. Responsibilities: Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments. Speak clearly and compassionately while utilizing our systems to quickly find answers and resolve customer inquiries Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way. Manage all aspects of the resolution process - from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process. Deliver an exceptional customer experience in every interaction - professionalism, personalized, and results-driven. Contribute to a positive, accountable team culture focused on growth, support, and service excellence. Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations. Operate within all regulatory and internal guidelines. Uphold the company's commitment to integrity and compliance. Qualifications: Required: Knowledge of GSE (Fannie Mae/Freddie Mac/Ginnie Mae) servicing guidelines Skilled at speaking clearly and compassionately while utilizing our systems to quickly find answers and resolve customer inquiries Strong understanding of mortgage servicing processes including escrow, payment processing, and default servicing Ability to work independently and as part of a team in a fast-paced environment Ability to remain calm and solution oriented when dealing with difficult situations or working under pressure Ability to handle high call volumes while maintaining quality and accuracy Excellent communication, active listening, and problem-solving skills Demonstrated patience, empathy, and professionalism in handling customer concerns Proficiency in multitasking, prioritizing, and managing time efficiently High School Diploma or GED required (college degree is a plus) 3+ years of customer service experience, preferably in mortgage servicing, financial services or a call center environment GSE and GNMA experience Experience with mortgage servicing and MSP platforms Why RoundPoint? We serve people, not just accounts. We're here to help customers through one of life's biggest journeys - and we take that responsibility seriously. We believe in growing together, solving problems with heart, and celebrating wins along the way! Our team is driven by six core values: Aim high - we deliver excellence in everything we do, stay focused - we innovate and evolve by overcoming obstacles, take action - we are empowered to impact our company's performance, follow through - we hold each out accountable, and we say what we're going to do and do what we say, all in - we are trusted partners for our customers every step of the way, and we care - we prioritize our people, customers, and community. At RoundPoint, you'll be encouraged to bring ideas, deliver real solutions, and help our customers every step of the way. Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role. Ability to communicate effectively through speech and hearing, both in-person and over the phone. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents. Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Location Fort Mill, SC Coppell, TX Employee Status Regular Travel No Telecommuter Position No