Customer Sales Representative jobs at Two Men and a Truck - 3457 jobs
Part-Time Customer Sales Representative
Two Men and a Truck 3.9
Customer sales representative job at Two Men and a Truck
TWO MEN AND A TRUCK Marion is NOW HIRING part-time CustomerSalesRepresentatives! We're looking for motivated - people loving - customer focused individuals! The right candidate will have a winning attitude, self-motivated and enjoy a fast-paced team environment. They will also possess an ability to build relationships and provide first class customer service utilizing their strategic selling skills and compassion for others. Moving is stressful - join our team and let's take the stress out of our customer's day.
What We Offer
* PTO and Holidays - available after 1 year of employment
* 8am-12pm M-F, with some Saturdays and additional hours as needed
* Weekly checks with direct deposit
* Dynamic work environment
* Career advancement opportunities
* Possible full time opportunities in the future!
Responsibilities
* Act as the first point of contact for new and existing customers to establish a rapport and build confidence in our services
* Ask open-ended, probing questions to determine customer requirements and expectations
* Input information into software to estimate cost for customers, as well as scheduling needs for drivers and movers
* Make recommendations according to customer's needs on moving services, boxes, supplies, equipment and other value-added services
* Obtain customer feedback through regular follow-up calls to ensure ongoing customer satisfaction and proactively resolve any complaints
* Prepare all move-related paperwork and documents on a daily basis
Requirements
* High school diploma or GED is required; associates degree in related field preferred
* 6 months - 1 year of customer service and/or office experience is required
* Availability for some weekend and evening shifts required
* Availability to report to multiple office locations in the Greater Toledo area
* Excellent customer service skills; effective listening and communication
* Organization + time management skills
* Ability to analyze and solve problems effectively; consistent attention to detail
* Demonstrated understanding and application of effective selling strategies and techniques
* Confidence to initiate customer contact, and comfortable asking for the sale
* Basic computer and keyboarding skills
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Perrysburg, Ohio. The employer at this location is NWO Transit
$25k-30k yearly est. 60d+ ago
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Customer Service Representative
Belcan 4.6
East Syracuse, NY jobs
Job Title: Customer Service Representative
Zip Code: 13057
Duration: 6 months
Pay Rate: $18.00/hr.
Keyword's: #EastSyracusejobs; #CustomerServiceRepresentativejobs;
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
$18 hourly 4d ago
Customer Success Specialist
Accelerated Global Solutions 4.5
New Hyde Park, NY jobs
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Customer Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Customer Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.
$36k-50k yearly est. 1d ago
Customer Service Representative
Central Transport 4.7
Warren, MI jobs
Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.00 per hour after full training
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
No nights
Split shift
Work Location: In person
$18-22 hourly 2d ago
Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Phoenix, AZ jobs
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
$27k-34k yearly est. 1d ago
Customs Brokerage Specialist
DHL Global Forwarding 4.3
Columbia, SC jobs
Job title: Customs Brokerage Specialist
DHL Global Forwarding
manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at *******************************************
We have an outstanding career opportunity for a
Customs Brokerage Specialist
in our
Columbia, SC facility.
In this role, you will be responsible for ensuring the completion of customs entry documentation into the customs database system on behalf of our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!
Key Responsibilities:
Documentation and Recordkeeping: Prepare and review customs documentation, including import and export declarations, commercial invoices, packing lists, and other required customs paperwork. Maintain accurate records and ensure proper retention of customs-related documents.
Customs Clearance: Coordinate and oversee customs clearance processes, including classification, valuation, and duty/tax determination. Liaise with customs brokers, freight forwarders, and other relevant parties to facilitate timely and accurate customs clearance.
Tariff Classification: Determine the correct tariff classification of goods based on their characteristics and composition. Ensure accurate and consistent application of tariff codes to facilitate proper duty assessment
Customs Compliance: Ensure compliance with customs laws, regulations, and procedures by staying up-to-date with changes in customs requirements and implementing necessary measures to maintain compliance.
Communication and Collaboration: Maintain effective communication and collaboration with internal stakeholders, such as procurement, logistics, and sales teams, to gather necessary information and resolve customs-related issues. Liaise with customs authorities and external partners as needed.
Risk Management: Identify and assess potential customs compliance risks, and develop and implement mitigation strategies to minimize exposure. Monitor and investigate customs-related incidents or non-compliance issues.
Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains in customs operations. Recommend and implement enhancements to streamline customs clearance processes and reduce costs.
Skills and Qualifications:
Experience in customs operations, customs brokerage, or trade compliance within the logistics or supply chain industry preferred
Proficiency in all Microsoft Office Products including Word, Excel and PowerPoint
Excellent attention to detail and accuracy
Strong analytical and problem-solving skills with the ability to navigate customs regulations and resolve customs-related issues.
Effective communication and interpersonal skills to collaborate with internal teams, customs authorities, and external partners.
High School diploma or GED required.
Ability to work under pressure and meet tight deadlines in a fast-paced environment.
Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Pay Range: $15.86 - $21.15/hr.+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
$15.9-21.2 hourly 5d ago
Customs Entry Agent
CEVA Logistics 4.4
Atlanta, GA jobs
YOUR ROLE
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$27k-33k yearly est. 1d ago
Asset Recovery Representative - El Paso, Texas
CHEP 4.3
El Paso, TX jobs
Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Asset Recovery Rep. to join our team in El Paso, Texas.
CHEP is seeking a motivated Asset Recovery Representative to manage all locations within an assigned territory that do not have a commercial agreement with CHEP. Our Asset Recovery teams hold a critical role in ensuring the recovery of CHEP assets and maintaining strong relationships with distributors, recyclers, and new locations.
Job Summary
Serve as the primary point of contact within the assigned territory for known and new locations interacting with CHEP assets, building and managing relationships to ensure successful asset recovery.
Develop and maintain relationships with pallet recyclers and non-participating distributors (NPD), ensuring compliance with CHEP's asset ownership and recovery processes.
Collaborate with internal teams to coordinate third-party collections and resolve issues related to asset recovery and compliance.
Key Responsibilities May Include:
Visit, engage, and build relationships with non-participating distributors, unknown locations, and pallet recyclers to recover CHEP assets that have left the network.
Monitor and track asset flow within the assigned territory, negotiating and facilitating the return of CHEP pallets to the network.
Take full responsibility for the tracking and recovery of all CHEP pallets within the designated territory, ensuring assets are accounted for and returned promptly.
Build and foster relationships with potential customers, encouraging them to participate in the CHEP program and aligning them with the company's asset recovery goals.
Maintain continuous contact with the local pallet recycler community to ensure strong relationships and open lines of communication regarding asset recovery.
Identify and report potential cases of illegal buying or selling of CHEP assets, escalating these issues to the appropriate teams for resolution.
Clearly communicate CHEP's ownership rights to locations and recyclers, educating them on asset return processes and securing agreement for collection.
Partner with internal teams, including Logistics Coordinators, Low Volume Recovery fleets, and the Asset Protection team, to maximize physical collections and address any asset recovery challenges.
Requirements:
Candidate must be willing and able to lift 65lbs regularly
Candidate must have a clean motor vehicle driving record
Candidate must be able to obtain a DOT Medical card with no restrictions
Bilingual (English/Spanish)
Minimum 2 years route sales and or customer service
Prior workplace field experience in Operations, Sales, or Customer Service
Excellent selling and interpersonal skills
Personal computer skills with an emphasis on Microsoft Excel and Word
Capable of maintaining and organizing a home office
Ability to manage funds pertaining to business expenses
Possess time management skills
Decipher data to proactively determine recoveries, transactional errors, and new opportunities
What we Offer:
Competitive Pay w/ Shift Differential
Benefits Day 1!
401K w/ company match (up to 4%)
FREE company-paid vision, short-term disability, and life insurance!!
FREE company-provided PPE and safety equipment
Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
$28k-35k yearly est. 1d ago
Asset Recovery Representative - Albuquerque, NM & West Texas
CHEP 4.3
Albuquerque, NM jobs
Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Asset Recovery Rep. to join our team in Albuquerque, NM / West Texas.
CHEP is seeking a motivated Asset Recovery Representative to manage all locations within an assigned territory that do not have a commercial agreement with CHEP. Our Asset Recovery teams hold a critical role in ensuring the recovery of CHEP assets and maintaining strong relationships with distributors, recyclers, and new locations.
Job Summary
Serve as the primary point of contact within the assigned territory for known and new locations interacting with CHEP assets, building and managing relationships to ensure successful asset recovery.
Develop and maintain relationships with pallet recyclers and non-participating distributors (NPD), ensuring compliance with CHEP's asset ownership and recovery processes.
Collaborate with internal teams to coordinate third-party collections and resolve issues related to asset recovery and compliance.
Key Responsibilities May Include:
Visit, engage, and build relationships with non-participating distributors, unknown locations, and pallet recyclers to recover CHEP assets that have left the network.
Monitor and track asset flow within the assigned territory, negotiating and facilitating the return of CHEP pallets to the network.
Take full responsibility for the tracking and recovery of all CHEP pallets within the designated territory, ensuring assets are accounted for and returned promptly.
Build and foster relationships with potential customers, encouraging them to participate in the CHEP program and aligning them with the company's asset recovery goals.
Maintain continuous contact with the local pallet recycler community to ensure strong relationships and open lines of communication regarding asset recovery.
Identify and report potential cases of illegal buying or selling of CHEP assets, escalating these issues to the appropriate teams for resolution.
Clearly communicate CHEP's ownership rights to locations and recyclers, educating them on asset return processes and securing agreement for collection.
Partner with internal teams, including Logistics Coordinators, Low Volume Recovery fleets, and the Asset Protection team, to maximize physical collections and address any asset recovery challenges.
Requirements:
Candidate must be willing and able to lift 65lbs regularly
Candidate must have a clean motor vehicle driving record
Candidate must be able to obtain a DOT Medical card with no restrictions
Bilingual (English/Spanish)
Minimum 2 years route sales and or customer service
Prior workplace field experience in Operations, Sales, or Customer Service
Excellent selling and interpersonal skills
Personal computer skills with an emphasis on Microsoft Excel and Word
Capable of maintaining and organizing a home office
Ability to manage funds pertaining to business expenses
Possess time management skills
Decipher data to proactively determine recoveries, transactional errors, and new opportunities
What we Offer:
Competitive Pay w/ Shift Differential
Benefits Day 1!
401K w/ company match (up to 4%)
FREE company-paid vision, short-term disability, and life insurance!!
FREE company-provided PPE and safety equipment
Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
$26k-32k yearly est. 1d ago
Outside Sales Representative
North Shore Medical Labs 4.4
Dallas, TX jobs
Join Our Mission to Advance Patient Care: Healthcare Provider Account Executive
At North Shore Medical Labs, we provide more than diagnostic testing-we provide answers. Our laboratory solutions empower physicians and patients to make informed, often life-changing healthcare decisions. Join a team committed to delivering clarity, compassion, and impact through diagnostic excellence.
We are currently seeking a dynamic and results-driven Laboratory SalesRepresentative (Healthcare Provider Account Executive) to expand our client base and drive new business throughout Texas. This field-based sales role requires daily travel and a passion for relationship building, problem-solving, and delivering value in the healthcare space.
Key Responsibilities:
Sales & Business Development
Proactively identify and close new business opportunities
Develop and execute territory plans, including pre-call strategies and post-call follow-ups.
Onboard and support new healthcare providers, ensuring a seamless customer experience.
Promote our full range of diagnostic testing solutions and connectivity tools
Prepare and deliver customized proposals, presentations, and bid packages.
Customer Engagement
Build lasting relationships with physicians and healthcare staff by understanding their needs and providing tailored solutions.
Collaborate with Physician Account Managers to address complex service requirements.
Deliver front-line support for simpler issues and service inquiries.
Tools & Resources
Leverage internal support from marketing, lab operations, and regional/national teams.
Utilize Salesforce.com (SFDC) for pipeline management, forecasting, and customer relationship tracking.
Administrative & Compliance Responsibilities:
Accurately forecast monthly/quarterly revenue.
Complete expense reports, sales documentation, and training modules on time.
Ensure compliance with all regulatory and company policies.
Qualifications:
Experience:
5 plus years of successful sales experience with proven account ownership and new business development.
Strong hunter mentality-motivated to build and grow from the ground up.
Education:
Bachelor's degree (Required)
Skills:
Excellent communication, presentation, and negotiation abilities.
Strong organizational, planning, and time-management skills.
Familiarity with the healthcare industry and its economics is a plus.
Proficiency in Microsoft Office and CRM tools.
Requirements:
Must reside within or near the assigned territory.
Valid driver's license with a clean driving record.
Willingness to travel daily within the territory.
We are an Equal Opportunity Employer
We welcome applicants from all backgrounds, regardless of race, color, gender identity, religion, national origin, disability, veteran status, or other protected classifications.
$52k-65k yearly est. 3d ago
Transportation Representative
Cornerstone Systems 4.0
Canfield, OH jobs
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary:
Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Responsibilities:
Follow up on load statuses and assure deliveries are made.
Evaluate and provide shipping instructions to the service provider.
Review documents submitted by carriers to assure accuracy, detail, and completeness.
Release load for billing when the load has been delivered and all information is accurate.
Manage, service, and grow current customer/carrier relationships.
Ensure compliance with all SOPs and daily adherence to requirements.
Source carrier capacity as needed to cover customer freight.
Understand market trends and seasonality of capacity.
Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
Understand the customer's shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
Convert new carrier relationships into repeat business.
Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business.
Prospect customers, source carriers, negotiate rates, problem solve, and manage problems.
Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
Promote and display Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable attendance expected
Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities and Skills Required
Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred, but not required.
Previous related experience preferred, but not required.
Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
Problem solver; critical thinker.
Effective oral and written communication skills.
Excellent customer service and interpersonal skills.
Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
Demonstrated analytical skills and problem solving skills.
Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
Able to work in a team environment, while also delivering independent results.
Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
Proficient in Microsoft Office Suites
Why Join Cornerstone Systems?
Impactful Work: Your work directly contributes to our growth and success.
Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement.
Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance.
Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.
$32k-41k yearly est. 4d ago
Inside Sales & Customer Experience Coordinator
Everest Exteriors 4.2
Cedar Rapids, IA jobs
About the Company
Everest Exteriors is a dynamic and rapidly growing company specializing in comprehensive exterior restoration and redesign. Our services encompass:
Roofing: Expert installation and restoration to ensure durability and aesthetic appeal
Home Siding: Innovative siding solutions that enhance both function and design
Soft Metals: Skilled craftsmanship in soft metalwork for enhanced exterior performance
In addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. Our dedicated team ensures a seamless process, providing peace of mind during challenging times.
Everest Exteriors is growing quickly, with annual revenues exceeding $10 million. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.
About the Role
As an Inside SalesRepresentative (Customer Experience + Sales Support), you will be the operational backbone of our customer communication and follow-up process-turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time.
This role is ideal for someone who is highly organized, persistent with follow-up, strong on the phone/text/email, and calm under pressure. You will work closely with our Outside SalesRepresentatives and production team to keep jobs moving and customers confident.
Key areas you will own include: appointment setting, sending inspection/damage reports, estimate packaging, pre-build communication, COC/DocuSign completion, final payment coordination, and review follow-up cadence.
Work Location: Mainly remote. Some in office meetings necessary
Schedule: Full-time (details provided during interview)
Responsibilities
Set up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate)
Send templated inspection/damage reports to homeowners via text or email after inspections
Package and send estimate templates clearly and professionally (homeowner-friendly and on-brand)
Proactively communicate key timeline updates, including:
Build schedule
Material delivery timing
Reinforce our expectation-setting script so customers know what to expect
Track and obtain the Certificate of Completion (COC) promptly once a job is complete; send e-signature link if needed
Follow up with homeowners to confirm whether the final check has been received; coordinate a time for the Outside Rep to pick up payment if necessary
Drive our reputation process by getting homeowners to leave a review and owning the follow-up cadence: same-day, +3 days, +10 days
Maintain clean internal notes and status updates so the sales and production teams always know “what's next” (CRM/tools training provided)
Qualifications
Customer Communication: Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps
Follow-Up Discipline: You do not let things sit-documents get signed, questions get answered, and customers get updated without being chased
Organization: Strong task management and prioritization in a fast-moving environment
Tech Comfort: Able to learn and use CRM systems, email/text tools, and e-sign platforms
Experience Preferred: Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experience
Team Coordination: Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly
Pay range and compensation package
Starting Pay: $45,000 base salary
Commission: 0.5% of eligible sales
Performance Bonuses: Including a bonus tied to generating customer reviews (internal performance metric)
Additional Perks/Benefits: Annual performance bonuses, all-inclusive 5-day company vacation, and health benefits (details available)
Note: Review requests must be handled ethically and in compliance with platform policies-no offering customers incentives in exchange for reviews.
Equal Opportunity Statement
Everest Exteriors is committed to diversity and inclusivity.
How to Apply
If you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!
$45k yearly 3d ago
Customer Retention and Sales Representative
Cox Holdings, Inc. 4.4
Phoenix, AZ jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $17.71. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and SalesRepresentative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.
Compensation includes a full-time hourly base rate of at least $17.71 per hour plus monthly targeted commissions of $1,382 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $53,430 ($25.69 per hour), while high earners (the top 10%) reach an average annual compensation of just over $73,531.29 ($35.35 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Phoenix, AZ.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$53.4k-73.5k yearly Auto-Apply 8d ago
Associate Representative, Customer Service and Support (1st Shift) - Lithia Springs GA
APL Logistics 4.6
Lithia Springs, GA jobs
This position is responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Responsibilities
Responsibilities:
This position is responsible for,
Operational
Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
Escalate non-conformance issues for interventions and corrections.
Respond to queries from various stakeholders.
Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
Any other responsivities as assigned by Supervisors/Managers.
Stakeholders Management
Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers' satisfaction.
Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
Work collaboratively with cross-functional teams to achieve common goals and objectives.
Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
Maintain and build strong relationships with vendors and suppliers.
Qualifications
Qualifications:
General Experience
Minimum 1 year of relevant work experience.
Good command of English Language.
Familiar with PC applications and MS Office tools
Managerial Experience
Not applicable
The hourly wage for this position is $20.78.
Candidates are eligible for the following benefits:
• PTO
• 6 days sick time
• 8 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program
$20.8 hourly Auto-Apply 4d ago
Associate Representative, Customer Service and Support (1st Shift) - Lithia Springs - 757
APL Logistics 4.6
Lithia Springs, GA jobs
This position is responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Responsibilities
Responsibilities:
This position is responsible for,
Operational
Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
Escalate non-conformance issues for interventions and corrections.
Respond to queries from various stakeholders.
Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
Any other responsivities as assigned by Supervisors/Managers.
Stakeholders Management
Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers' satisfaction.
Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
Work collaboratively with cross-functional teams to achieve common goals and objectives.
Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
Maintain and build strong relationships with vendors and suppliers.
Qualifications
Qualifications:
General Experience
Minimum 1 year of relevant work experience.
Good command of English Language.
Familiar with PC applications and MS Office tools
Managerial Experience
Not applicable
The hourly wage for this position is $19.50.
Candidates are eligible for the following benefits:
• PTO
• 6 days sick time
• 8 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program
$19.5 hourly Auto-Apply 7d ago
Dinner Train Reservationist
R.J. Corman 4.4
Bardstown, KY jobs
R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.
Responsibilities:
* Serves as customer service for call-ins requesting to book or needing information
* Review upcoming excursion availability and special requests
* Assist with building seating chart for excursions
* Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
* Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
* Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
* Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
* Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
* Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
* Make customer satisfaction your highest priority.
* Perform other duties as assigned.
Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work.
Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
$28k-33k yearly est. 35d ago
Dinner Train Reservationist
R.J. Corman Careers 4.4
Bardstown, KY jobs
R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations.
Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.
Responsibilities:
• Serves as customer service for call-ins requesting to book or needing information
• Review upcoming excursion availability and special requests
• Assist with building seating chart for excursions
• Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
• Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
• Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
• Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.
Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work.
Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.
$28k-33k yearly est. 59d ago
Customer Experience Specialist (Manufacturing)
Coda Resources Ltd. 3.3
Glendale Heights, IL jobs
In our manufacturing environment, the Customer Experience Specialist is the central point of contact for customers and liaises with other departments to ensure perfect end-to-end execution of all sales orders. A strong candidate will have the ability to build a rapport with our customers and to make decisions to facilitate and expedite order delivery. Knowledge of excel, Microsoft Dynamic NAV (Navision), and experience in manufacturing settings is a strong plus.
Essential Functions:
Acts as single point of contact to our customers, processes orders, determines inventory availability, pricing delivery methods, and addresses special customer requirements.
Works closely with shipping/receiving and purchasing to follow-up on customer orders.
Keeps customer informed of all important and relevant information.
Maintain customer database.
Issues, tracks, and communicates return merchandize authorizations.
Manages fill rate reports and customers scorecards.
Promptly escalates general concerns to direct manager, such as: issues with delivery, returns and quality.
Ability to cross-train within the department, but also be involved in cross-functional activities, as required.
Ability to build a strong rapport with customers.
Actively participates in problem solving, making recommendations, and assisting with process flow, supporting longer-term strategy and vision.
Maintain the integrity of confidential business and product information.
Performs all other duties as assigned.
Requirements:
Qualifications:
Minimum 2 years of customer support experience in the consumer product industry.
Familiarity with manufacturing environment.
Action-oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customers concerns.
Detail oriented along with exceptional organizational skills.
Excellent written and communication skills.
Excellent interpersonal skills, flexibility, and a willingness to learn new things.
Ability to multi-task without sacrificing accuracy and performance.
Able to work independently and in teams and cross-functional environments.
Positive attitude, good work ethics, and values.
Intermediate to advanced knowledge of MS Excel required.
Knowledge of Microsoft Dynamic NAV (Navision) a plus.
Compensation details: 50000-52000 Yearly Salary
PI8b9bf1726520-31181-39394655
$28k-43k yearly est. 7d ago
Reservations Agent - Full Time
Contour Aviation 4.0
Smyrna, TN jobs
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:
Insurance
* Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
* Eligibility begins the first day of the month following your hire date.
* The Company offers a matching contribution up to 6% of your eligible compensation.
* Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
* Accrual of up to 56 hours of paid sick leave per year.
* Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
* Eligible to receive vacation hours on January 1st following your hire date.
* These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
* NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
* Eligible for various types of leave, including:
* Medical Leave
* Non-Medical Family Care Leave
* Maternity and Paternity Leave
* Personal Leave
* Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.
Compensation Details
* The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
* When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
* When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************.
Join Our Growing Team
Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.
Key Responsibilities
* Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.
* Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
* Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
* Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.
* All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
* Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
* Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests.
* Process airline schedule changes and inform internal and external customers of changes.
* Process queues with efficiency and accuracy according to department protocol.
* Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
* Work within team to achieve performance standards for all brands and air department duties.
* Provide assistance over the phone for in-house reservation agents and managers.
* Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training.
* Ability to keep open communication with other team members.
* Work directly with management on problem solving.
* Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis.
* Maintain the integrity of the company and our airline partners.
* Be available to work any shift during business hours including rotating weekends if necessary.
* Perform other job-related duties as assigned by management
$16.5-21.5 hourly 29d ago
Customer Service Representative
Two Men and a Truck 3.9
Customer sales representative job at Two Men and a Truck
TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
What We Offer
* · PTO Vacation and Holidays
* · Career advancement opportunities.
* · Shift Information: M thru S
What You'll Do
* · Provide outstanding customer service on all calls and online inquiries.
* · Recommend moving services and products based on cost, availability, and customer specifications.
* · Input information into internal move software to provide accurate moving estimates and schedule moves.
* · Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
* · Prepare move-related paperwork and documents.
* · All other duties as assigned.
What We're Looking For
* · High school diploma or GED; Associate degree in a related field preferred.
* Clean driving record.
* · At least 1 year of sales and/or customer service experience.
* · Excellent customer service skills: effective listening and communication.
* · Ability to multi-task and enter customer data into move software while on the phone.
* · Confidence to initiate customer contact and comfortable asking for the sale.
* · Willing to submit to pre-employment background check and drug screen.
* · Creative problem-solving skills.
* · Exceptional organization and time management skills.
* · Strong team player who works productively with a wide range of people and personalities.
* · Bilingual is a plus.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Toledo/Perrysburg, OH.