Director of Operations
Tyler Technologies job in Brentwood, TN
Description Responsibilities
Full P&L expense management for dynamic, high-growth organization
Directly responsible for all client-facing team members and for driving internal initiatives within Professional Services, Client Success, and Customer Support
Liaison to Sales in the coordination of sales-to-PS transition activities
Liaison to Product Strategy in the execution of client projects and relaying key client needs
Oversight of project lifecycle and backlog by team and resource.
Oversee customer support processes and organize them to enhance customer satisfaction.
Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
Identify potential operational problems, and prioritize initiatives to maximize efficiency, quality, customer satisfaction, and revenue.
Ensure escalations, project challenges, and product enhancements required by contracts are driven to conclusion in a favorable manner to the customers benefit
Inspire and motivate employees to perform at their best.
Perform other job-related duties and responsibilities as assigned by the General Manager
Qualifications
BA/BS college degree in related field or equivalent experience is required.
Proficiency using MS Office products, including MS Project, Excel, Word, PowerPoint, and Visio.
Excellent listening skills and ability to learn new content quickly.
Understanding of software lifecycle as well as software deployment and implementation.
Ability to think critically and identify opportunities for process improvement.
Ability to communicate effectively with clients.
Ability to deliver a highly detailed work product with little to no supervision and often with diverse, vague, or limited details.
Work comfortably in an obscure environment when analysis of hypothetical situations need forethought to anticipate logical outcomes.
Self-starter with the ability to complete projects with minimal oversight.
Excellent interpersonal skills including verbal and written communication.
Ability to prioritize and manage multiple projects and deadlines.
Auto-ApplySenior Line Engineer
Los Angeles, CA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job overview and responsibilities
Senior Line Engineers are part of a service engineering team that provide 24/7 engineering technical support for United Airlines Worldwide fleet of operational aircraft to ensure the timely return to service. Provide engineering support for a wide range of aircraft systems, maintenance programs, engines as well as operational engineering functions. Studies, analyzes, and seeks solutions to problems related to the design, operation, maintenance, performance, modification, or repair of aircraft, and their components. Uses a structured, logical, and analytical approach in problem solving. Defines maintenance program, configuration, and serviceability criteria ensuring safe and legal operations. Analyzes and implements regulatory requirements. Evaluates the effects of modifications or new equipment on reliability and performance. Evaluates the benefits of the cost impact of a fleet decision to ensure an optimum balance of cost, asset utilization, quality, and reliability. Authors, designs, tests, and manages projects. Communicates with customers on technical issues, work scope recommendations, and failure investigations. Interfaces with internal and external organizations regarding specific aircraft and component issues.
This position leads and develops potentially complex solutions and implementation plans, project justification, cost/benefit analysis, management of project implementation, technical support, and obtaining FAA approvals as required.
Coordinate work with other operational groups to ensure airworthiness, safety, regulatory compliance, operational reliability, and operational efficiency.
Organize and manage the priorities for assigned responsibilities and accomplish the work processes to meet all the deliverables for operational needs, projects, and program changes/technical specification revisions.
Shifts are dependent on work location and assignment and will be designated during the interview process as required. It is important to note that shifts may change based on the needs of the operation.
Work Schedule: 7.00pm PST- 6.30am PST
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or related experience in Engineering (Mechanical, Electrical, Aerospace), related technical field or equivalent relative work experience
Senior Line Engineer I: 5-8 years
Senior Line Engineer II: 8 years +
Ability to interpret complex and technical Engineering and OEM documents.
Highly detailed level project development and management for regulatory compliance modifications, and overall ownership of specific systems
Must have the ability to communicate detailed, technical information under time-bound and stressful situations.
Successful candidate will have working knowledge of airline or OEM operations.
Knowledge of Code of Regulations (CFRs), airworthiness design and substantiation criteria, aircraft and equipment design and operational characteristics
Must be available to work any shift including nights and weekends as well as holidays.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.
What will help you propel from the pack (Preferred Qualifications):
OEM Structural Repairs for Engineers Training (Boeing/Airbus) with portfolio of designing major repairs for aircraft structures; metallic or composite
Work within specific ATA Airline Chapters
Airline or Industry experience with general ATA Chapters which could encompass, aircraft systems, structures, power plant and avionics disciplines
Excellent communication and technical writing ability
Knowledge of FARS (specifically parts 21, 25, 26, 43, 121, & 145)
CATIA/AUTOCAD experience
The base pay range for this role is $97,945.00 to $133,540.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Facilities Maintenance Technician (Building Engineer) - $10,000 Sign On Bonus
Newark, NJ job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
The sign-on bonus is exclusively for external candidates, internal applicants are not eligible to receive the sign-on incentive.
Key Responsibilities:
Requires a thorough knowledge of general building maintenance with emphasis on electrical solving, including AC & DC circuits, high voltage (480), high amperage and some 400 cycle equipment
Requires experience in industrial wiring and the ability to read and follow wiring schematics and work without supervision
Journeyman electrical license a plus
Requires the ability to make low and high voltage repairs to all building electrical equipment
This includes solving, installation and repair of 110/220/480 volt single and multiphase electrical circuitry and devices
You should also have some experience in related building equipment and trades, such as air handling units, plumbing and steam fitting, fire systems and conveyors
Facilities Technicians must be able to work around the clock shifts, including weekends and holidays, in the outdoors in all weather conditions
Schedules are bid and awarded according to seniority
Facilities Technicians are represented by the International Brotherhood of Teamsters (IBT)
Salary increases will be administered according to the current IBT/United contract
New employees are required to join the union within ninety (90) days of employment
There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge
Qualifications
What's needed to succeed:
HVAC (including building management systems)
Mechanical (including conveyors)
Plumbing
PLC electronic/computer controls
Must have completed high school diploma, GED or equivalent
Ability to maintain and repair all building disciplines, heavy mechanical and welding
Work may be indoors or outside or in elevated areas anywhere on airport
Must be able to climb and work from ladders, and/or walk for extended periods
Moderate lifting
Must possess sufficient tooling to perform required tasks
Computer experience for input and retrieval of data
Qualified candidates must be immediately available for full time employment
Must possess a valid, clean, applicable state driver's license
What will help you propel from the pack:
Electronics diagnostics and troubleshooting
The starting rate for this role is $34.52.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Senior Mechanical Design Engineer
Allentown, PA job
Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).
Summary:
Responsible for the specification, design and development of cryogenic liquid & process gas transfer systems. Provide welding, brazing, and fabricating process expertise for continuous improvement of manufacturing processes.
Essential Responsibilities and Duties:
Reinforce corporate commitment to safety and environmental awareness;
Interpret customer requirements into detailed specifications sufficient to develop products including cryogenic liquid transfer systems;
Produce detailed design of systems and/or components, including design for manufacturability;
Develop analytical models of system design and produce testing protocols sufficient to validate model;
Identify problem root causes, develop & implement solutions related to products and processes;
Evaluate and recommend components for conformance to design specifications;
Confer with vendors, staff, and management personnel regarding purchases, product and production specifications, product changes, manufacturing capabilities and project status.
Required Qualifications and Skills:
4-year degree in Mechanical Engineering
At least 5 years relevant experience in the design of piping systems
Experience with system designs in compliance with ASME B31.3 & B31.12
Familiarity with process & instrumentation diagrams, process flow diagrams
Strong analytical and problem-solving skills
Experience with heat transfer and heat management
Demonstrated ability to manage multiple projects and meet deadlines
Experience with direct customer interface
Desired Qualifications and Skills:
Cryogenics systems design
4 years of experience in the design of pressure vessels
Thermodynamics and heat transfer
Structural design and stress analysis
Industrial control systems design including PLC's
CAD, including SolidWorks
Familiarity with ASME, CGA, NFPA, FAR, IMDG, ISO, and PED requirements
IP protection and patents
FMEA, HAZOP and general risk analysis
Fluid Dynamics - including 2-phase flow
Travel:
Occasional
Work Arrangement : Onsite
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Engineering
Information Technology Assurance Specialist
Los Angeles, CA job
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Senior Account Manager - DoD
Colorado job
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's an outstanding legacy of innovation that's fueled by great technology-and an outstanding team. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and exceptional talent. As an NVIDIAN, you'll be immersed in a diverse, encouraging environment where everyone is encouraged to do their best work. Come join the team and see how you can make a lasting impact on the world. As NVIDIA expands our presence covering the US Federal Government, we're looking to add talent to our team covering the Department of Defense (DoD).
NVIDIA seeks skilled account executives and market development professionals to assist the USAF and USSF in driving critical technologies for mission readiness and space dominance. Candidates should have extensive experience in USAF and USSF operations and acquisitions, along with a strong network within USAF and USSF leadership.
What you'll be doing:
You will be responsible for all aspects of demand creation, co-selling, forecasting, sales leadership, training, and education to end users, OEMs, and partners.
Grow revenue and market share for NVIDIA Data Center, Edge, and Cloud products across the USAF and USSF.
Be the key point of contact and relationship owner for USAF and USSF customers, program offices, and mission partners.
Build key accounts into strategic partners and drive sustained, long-term growth within these organizations.
Collaborate closely with OEMs, software providers, system integrators, and research partners to craft and implement go-to-market plans that accelerate the adoption of NVIDIA technologies across air and space autonomy, C2 systems, edge-AI, and space domain awareness.
Champion the use of NVIDIA's accelerated computing platforms in support of USAF and USSF missions, articulating their value to senior leaders, acquisition officials, and mission operators.
Ability to travel as business requirements demand, including visits to customer sites, conferences, and headquarters engagements.
What we need to see:
Bachelor's degree (or equivalent experience)
12+ years overall experience and a minimum of ten years working directly with the USAF and USSF, ideally in acquisition, technology sales, or strategic business development.
A highly developed network of customer and partner contacts across the USAF and USSF ecosystem, including program offices, acquisition commands, operational units, and integrators.
Deep familiarity with USAF and USSF missions and organizational structures and related entities.
A consultative, passionate sales approach with excellent listening, analytical, and communication skills, and a strong personal drive.
Ways to stand out from the crowd:
Extensive knowledge of NVIDIA's accelerated computing platform and its applications in USAF/USSF AI and autonomy solutions.
Demonstrated success working with and influencing senior leadership across USAF/USSF, including securing strategic wins and growing presence within key mission areas.
Prior experience supporting technology adoption within USAF and USSF initiatives passionate about AI and autonomy.
MBA or equivalent experience is a plus, with an emphasis on the ability to translate technical expertise into actionable strategies for defense innovation.
NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
Your cash compensation will be determined based on your location, experience and the pay of employees in similar positions with 85% paid through base salary and 15% variable compensation. The cash compensation range is 224,000 USD - 356,500 USD.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until November 24, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Personnel Security Specialist
Los Angeles, CA job
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist II to join our team in El Segundo, CA.
The Personnel Security Specialist's primary function is to handle personnel security functions in support of the customer's facility and organization. The position will provide “day-today” PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Build and Maintain tracking spreadsheets/databases for customer PERSEC activities.
Provide support for the security awareness and education programs.
Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Government Security Representative.
Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions.
Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access.
Perform data entry and record checks in the Joint Access Database (JADE) and maintain all customer sponsored personnel access information.
Receive and/or transmit classified visit requests as necessary to meet customer needs.
Minimum Qualifications:
Bachelor's degree; an additional 4 years of experience may be considered in lieu of degree.
6 + years of related experience.
4 + years of relevant SCI experience.
Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents.
Preferred Qualifications:
2+ years of SAP-related experience.
Clearance Requirements:
Current Top Secret Clearance with SCI Eligibility.
Eligibility for access to Special Access Program Information.
Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Cyber Security Engineer Lead
Springfield, VA job
MANTECH seeks a motivated, career and customer-oriented Cyber Security Engineer Lead to join our team in Springfield, VA.
The Cyber Security Engineer Lead is responsible for the detection, identification, analysis, and reporting of cyber threats, intrusions, anomalous activities, and potential misuse of systems. This role supports the protection of customer's digital assets and sensitive data through the administration, monitoring, and continuous improvement of cybersecurity technologies and processes.
Responsibilities include but are not limited to:
Threat Detection & Response: Identify, assess, and report potential cyber-attacks, intrusions, and abnormal system behaviors. Participate actively in incident response and recovery activities.
Technology Administration: Administer and maintain systems supporting Identity Management, Privileged User Access, Access Control (firewall), End Point Protection, Internet Protection, Vulnerability Scanning, and Security Information and Event Management (SIEM) tools.
Mitigation & Remediation: Develop and implement enterprise-level mitigation strategies to address complex vulnerabilities.
Operational Support: Ensure proper installation, testing, patching, upgrading, and performance of cybersecurity tools and applications. Maintain system resiliency and availability across all managed technologies.
Policy Enforcement & Compliance: Enforce cybersecurity policies, standards, and best practices in alignment with ManTech's security framework and regulatory requirements.
Leadership & Collaboration: Lead or participate in cross-functional projects and initiatives. Provide technical mentorship and subject matter expertise to junior team members.; Continuous Improvement: Interpret internal and external cybersecurity trends and business challenges; recommend and implement innovative solutions to strengthen the enterprise security
posture.
Monitor intrusion detection and prevention systems and other security event data sources; determine if security events monitored should be escalated to incidents and follow all applicable incident response and reporting processes and procedures.
Minimum Qualifications:
Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, or a related Cyber Security field.
Certified Information Systems Security Professional (CISSP) certification (required within 6 months of assignment to the position, otherwise failure to obtain certification within 6 months of assignment to the position may result in removal).
8+ years of relevant cybersecurity experience, including hands-on technical administration and operational security support.
Strong analytical and problem-solving abilities
Deep knowledge of cybersecurity frameworks, principles, and technologies
Proficiency in SIEM, endpoint protection, and identity management tool
Must be able to travel up to 25%
Preferred Qualifications:
Have a good understanding of DISA compliance directives and recommend having knowledge of the JSIG.
Ability to lead small teams or projects
Excellent communication and influence skills; Strong judgment in identifying and mitigating security risks
Correlate data from intrusion detection and prevention systems with data from other sources
Clearance Requirements:
Must have current/active TS/SCI with the ability to obtain and maintain a Yankee White security clearance
Physical Requirements:
Must be able to remain in a stationary position 50%
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
Facilities Maintenance Technician (Building Engineer) $10,000 Sign on Bonus
Dulles Town Center, VA job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
The sign-on bonus is exclusively for external candidates, internal applicants are not eligible to receive the sign-on incentive.
Key Responsibilities:
Requires a thorough knowledge of general building maintenance with emphasis on electrical solving, including AC & DC circuits, high voltage (480), high amperage and some 400 cycle equipment
Requires experience in industrial wiring and the ability to read and follow wiring schematics and work without supervision
Journeyman electrical license a plus
Requires the ability to make low and high voltage repairs to all building electrical equipment
This includes solving, installation and repair of 110/220/480 volt single and multiphase electrical circuitry and devices
You should also have some experience in related building equipment and trades, such as air handling units, plumbing and steam fitting, fire systems and conveyors
Facilities Technicians must be able to work around the clock shifts, including weekends and holidays, in the outdoors in all weather conditions
Schedules are bid and awarded according to seniority
Facilities Technicians are represented by the International Brotherhood of Teamsters (IBT)
Salary increases will be administered according to the current IBT/United contract
New employees are required to join the union within ninety (90) days of employment
There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What's needed to succeed:
Twenty Four months experience required in at least three of the following areas:
Electrical (including 480 volt, 3 phase)
Structural (including steel frame construction)
HVAC (including building management systems)
Mechanical (including conveyors)
Plumbing
PLC electronic/computer controls
Must have completed high school diploma, GED or equivalent
Ability to maintain and repair all building disciplines, heavy mechanical and welding
Work may be indoors or outside or in elevated areas anywhere on airport
Must be able to climb and work from ladders, and/or walk for extended periods
Moderate lifting
Must possess sufficient tooling to perform required tasks
Computer experience for input and retrieval of data
Qualified candidates must be immediately available for full time employment
Must possess a valid, clean, applicable state driver's license
What will help you propel from the pack:
Electronics diagnostics and troubleshooting
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The starting rate for this role is $34.52.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
State Account Manager
Salt Lake City, UT job
Req number:
R6580
Employment type:
Full time
Worksite flexibility:
HybridWho we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the State Account Manager, you will drive business development, manage comprehensive delivery operations, and foster strong client relationships.
Job Description
We are looking for a State Account Manager for a full-time, salaried opportunity that is hybrid in Salt Lake City, UT. The selected candidate will be responsible for driving business development within their specific state, managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), and fostering strong client relationships.
This position does not offer sponsorship for work authorization.
What You'll Do
Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality talent placement.
Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines.
Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters.
Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.
Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed.
Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
Collaborate with the applicable recruiting teams to ensure a robust pipeline of qualified candidates for state-specific requirements.
Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.
What You'll Need
Required:
Reside in the state of Utah and able to meet regularly on client sites.
Hands-on experience and knowledge of contingent workforce management.
5-8 years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts.
Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support.
Prior Vendor Management System (VMS) application experience
Proven ability to grow accounts and manage operational delivery.
Strong client and partner relationship management skills and a customer-centric approach.
Knowledge of state government structures and procurement processes is a plus.
Bachelor's degree in Business, Marketing, or a related field.
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
#LI-JM1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$75,000 per year plus bonus
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Client Experience Specialist
Cincinnati, OH job
Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth.
Responsibilities:
Project Management: Small Engagements & T&M
• Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff
augmentation, and hardware deployments).
• Manage the administrative lifecycle of these projects from setup to close-out.
• Review and approve time entries against project codes to ensure billing accuracy.
• Track project burn rates and budgets to prevent overages.
• Coordinate scheduling and dispatch for engineers assigned to these engagements.
Client Support:
• Act as the service-based primary point of contact for a defined list of small recurring service accounts.
• Manage standard service renewals and handle routine client inquiries.
• Execute standard client outreach (e.g. quarterly email check-ins) to maintain account health.
• Triaging incoming client requests and routing them to the appropriate technical teams.
Resource Scheduling:
• Maintain the master resource schedule for the delivery organization.
• Update resource availability based on time-off requests and project allocations.
• Verify resource availability before assignments are made to ensure schedule accuracy.
• Provide availability reports to management to assist with capacity planning.
Other duties as assigned.
Qualifications:
• 2+ years of experience in project coordination, scheduling, or operations, preferably in an IT or Managed Services
environment.
• Experience with PSA (Professional Services Automation) tools is required (Experience with Certinia/Financial Force and
Salesforce is highly preferred).
• Strong proficiency in Microsoft Excel (filtering, VLOOKUPs, Pivot tables) and Office 365.
• Ability to manage high volumes of small tasks without losing track of details.
• Strong written and verbal communication skills.
Physical Requirements:
• Prolonged periods sitting at a desk and working on the computer.
• Occasional lifting, pushing, pulling up to 15 lbs.
• Hybrid position - in office and remote workdays.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Associate Vegetation Management Specialist
Wilsonville, OR job
Job title: Associate Vegetation Management Specialist
Duration: 12 months contract (W2)
Onsite: Valid driver's license; occasional travel for field shadowing.
Key Skills: Vegetation coordination, contractor oversight, customer communication, regulatory compliance, work order processing, data analysis, documentation, MS Office
Job Description
The Associate Vegetation Management Specialist supports vegetation clearance programs by coordinating crew schedules, facilitating communication between customers, contractors, and internal teams, processing work orders, and assisting with program reporting and documentation. The role requires strong communication, analytical ability, and the capacity to manage a high volume of customer inquiries while supporting safe and efficient vegetation operations.
Key Responsibilities:
Coordinate vegetation clearance schedules and dispatch contracted crews based on project priorities.
Serve as liaison among customers, contractors, and internal field teams to resolve vegetation-related issues.
Manage high-volume phone and email communication, document inquiries and resolutions.
Review and process vegetation management documentation with accuracy and regulatory compliance.
Provide guidance to contractors to ensure safe and efficient vegetation practices.
Collaborate with forestry, landscape, and business support teams to maintain workflow efficiency.
Analyze vegetation data, prepare reports, and support program evaluation and improvements.
Assist with process improvements and special projects as assigned.
Qualifications:
Understanding of vegetation regulations and industry practices.
Proficiency in Microsoft Office and customer management tools.
Strong verbal and written communication skills with a customer-focused approach.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver's license; occasional travel for meetings or field shadowing.
Work Environment: Office-based role with frequent communication across teams and stakeholders. Occasional travel may be required for field visits or team meetings.
Experience: 2+ years of experience in vegetation management, utilities, or a related regulated environment.
Education: Bachelor's degree in forestry, natural resources, environmental science, communications, or related field, or equivalent experience.
Bilingual Corrections Case Manager
Miami, FL job
ESSENTIAL FUNCTIONS
Being thoroughly familiar and executing all policies outlined in the federal F.B.O.P. Statement of Work.
Completing with residents and individualized reentry plan
Providing case management reviews of reentry plan for a full caseload of RRC inmates/residents.
Developing and utilizing a network of community resources to assist inmates/residents in their re-integration into the community.
Checking Veritracks for those on HC
Communicating with federal officials and community resources on behalf of inmates/residents.
Conducting program orientation with new arrivals and their family when applicable.
Preparing and maintaining all appropriate paperwork such as reentry plans, progress and case notes, contact logs, terminal reports, monthly reports, special incidents, employment verification and release plans.
Monitoring a resident's progress to assist in reintegration through home visits and home confinement.
Maintaining a resident's file up to date with all required paperwork to include legal, financial, passes and case notes.
Conducting field work as assigned to verify inmates employment and residence.
Conducting monthly paycheck verifications for each inmate/resident.
Ensuring subsistence is properly collected and billing turned in each week and tracking payments. Turning in rent logs.
Collecting client subsistence.
Being involved in the discipline process: reporting, investigating, conduct hearings for inmates.
Completing assignments in a timely manner to include report.
Updating Emergency list on a weekly basis
Attend staff meetings and Case Manager meetings monthly.
Possess and maintain CPR/First Aid Certification.
Perform other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Four-year degree in a social, human services, criminal justice or behavioral science program from accredited college or university. A minimum of one year of experience working in human services, corrections, or community-based services. Work experience may be substituted for academic studies exchange one year of work experience in a related field for one year of academic education. Total work experience needed in lieu of the combination of education and work experience is five years.
LANGUAGE SKILLS: Ability to read, write and speak in English; Spanish (or other languages) helpful. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS AND ABILITIES: Computer Skills: word processing and spread sheets; other company specific software; detail-oriented, thorough, accurate, diligent, reputable; meets deadlines and follows good business practices.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIROMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Type: Full-time
Work Location: In person
WINS Developer / Subject Matter Expert (SME)
Edison, NJ job
Job Title: WINS Developer / Subject Matter Expert (SME)
Experience
10+ years in Mainframe development with strong WINS application expertise
The WINS Developer / SME will design, develop, and maintain WINS-based solutions, ensuring seamless integration with PolicyCenter and other insurance systems. This role requires deep functional and technical knowledge of WINS, strong COBOL programming skills, and experience in insurance domain processes.
Key Responsibilities
• Analyze business and functional requirements related to WINS and translate them into technical specifications.
• Develop, enhance, and maintain WINS application components using COBOL and mainframe technologies.
• Perform integration with PolicyCenter and other Guidewire modules, ensuring accurate data mapping and transaction processing.
• Conduct root cause analysis for production issues and provide timely resolutions.
• Collaborate with business analysts, QA teams, and client stakeholders to ensure delivery quality.
• Support phased migration strategies and roadmap execution for WINS modernization or sunsetting initiatives.
• Document functional and technical workflows, including mapping logic for transactions like audits, cancellations, and endorsements.
• Provide SME-level guidance on WINS dependencies, assumptions, and integration points.
• Participate in code reviews, performance tuning, and compliance with security standards.
Required Skills (Expanded)
Mainframe Development Expertise
• COBOL, JCL, VSAM, DB2, CICS, and mainframe utilities.
• Strong debugging and performance tuning skills.
WINS Application Knowledge
• Deep understanding of WINS architecture, transaction flows, and audit logic.
• Ability to analyze legacy code and identify dependencies.
Integration & Mapping
• Experience integrating WINS with Guidewire PolicyCenter and other insurance systems.
• Knowledge of data mapping for policy transactions (new business, renewals, endorsements, cancellations).
Insurance Domain Expertise
• Commercial Auto, Workers Compensation, and policy servicing processes.
• Familiarity with rating, underwriting, and audit workflows.
Tools & Methodologies
• JIRA for Agile/Scrum project tracking.
• Change management tools (Control-M).
• Familiarity with DevOps practices for mainframe environments.
Soft Skills
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to mentor junior developers and guide cross-functional teams.
Preferred Skills
• Experience with modernization initiatives (e.g., migration from WINS to modern platforms).
• Knowledge of AI-assisted reverse engineering for legacy systems.
• Exposure to cloud integration strategies for insurance applications.
QC Microbiology Data Reviewer and Writer
Indianapolis, IN job
Job Title: QC Microbiology Data Reviewer and Writer
Hybrid/Onsite: Onsite
Job Type: Contract, W2
Work Schedule: Monday - Friday, Business Hours (Weekends and Holidays as needed)
Duration: 12 months+
Job ID: 84025
Key Responsibilities
• Perform independent and thorough review of QC microbiology data for completeness, accuracy, and cGMP compliance
• Verify raw data, calculations, instrument outputs, electronic records for assays including but not limited to bioburden, sterility, endotoxin, media qualification, and environmental monitoring
• Confirm adherence to SOPs, test methods, and approved protocols
• Ensure documentation meets ALCOA+ data integrity principles
• Identify discrepancies, errors or atypical results and work with analysts to resolve issues and ensure right the first-time documentation
• Review EM results and ensure proper escalation of out of trend or excursions findings
• Write deviations, CAPAs and revise SOPs
• Write monthly / quarterly reports for environmental monitoring
• Support internal and external audits by providing clear, complaint documentation
Qualifications
• Minimum 4 years experience in GMP microbiology laboratory data review
• Knowledge of Bioburden, Endotoxin, Sterility, Media qualification, and Environmental Monitoring
• Experience in writing and supporting investigations, deviations, or CAPA processes and SOPs.
• Experience with Sherpa or other LIMS
• Intermediate level MS SharePoint experience
• SAP experience preferred
Education:
• Bachelors degree in microbiology , Biology or Biotechnology or equivalent
• Preferred training in Quality systems, cGMP, and Data Integrity
Global Safety Director, Critical Facilities
Herndon, VA job
We are a Global Data Center company with sites in N & S America, Europe & Asia. With major offices in Herndon, Denver, and Europe, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions.
The Director, Global Safety will be based in Herndon, VA and will lead the company's global Safety program across data center construction and operations. The role defines the global safety strategy, develops and maintains policies and standards, and ensures compliance with regulatory and ISO 45001 requirements while driving continuous improvement through data, incident learning and strong stakeholder engagement.
The objective is to protect employees, contractors, visitors and assets, and to build a consistent safety culture across mission-critical facilities worldwide.
** Relocation to Herndon VA area or Denver CO Offered**
Primary Responsibilities
Develop, implement and maintain global Safety policies, procedures and standards across construction, commissioning and operations.
Provide oversight and support to regional safety programs, ensuring consistent execution and alignment with global standards.
Conduct HSE audits and inspections across data center projects and operational sites to evaluate performance, ensure compliance and drive corrective actions to closure.
Lead incident investigations, root cause analysis and corrective/preventive action programs; ensure learnings are shared and adopted across regions.
Develop and deliver global safety training and onboarding programs; monitor completion and effectiveness for employees, contractors and vendors.
Maintain safety reporting systems, logs and documentation, including regulatory filings (OSHA or international equivalents) and ISO 45001 documentation.
Monitor leading and lagging indicators, analyze safety performance trends and prepare safety reporting for regional and global leadership.
Partner with Operations, Engineering, Construction and Procurement to embed safety requirements into project planning, design reviews and site execution.
Oversee contractor and vendor safety management, including onboarding, verification of certifications, work plans and field compliance checks.
Support emergency response planning, incident notifications and business continuity activities related to safety.
Promote HSE culture and initiatives through leadership visibility, communication and engagement across global sites.
Travel 25-50%, including international travel to provide on-site presence at project or operational locations when required.
Requirements
Bachelor's degree in Occupational Health & Safety, Environmental Science, Engineering or related field; Master's preferred.
10+ years of experience leading HSE programs across construction and/or operational environments; mission-critical or data center experience strongly preferred.
Demonstrated success implementing safety programs across multiple sites or regions, including contractor/vendor oversight.
Hands-on experience conducting incident investigations, root cause analysis, risk assessments and HSE audits, and driving corrective actions to closure.
Professional certifications such as CSP, CIH or NEBOSH preferred.
Demonstrated ability to lead or transform safety programs across multiple sites or geographies.
Able to manage multiple priorities and deadlines in a fast-moving environment while maintaining attention to detail.
Strong analytical skills with the ability to interpret safety metrics and use data to guide decisions and improvement actions.
Advanced knowledge of OSHA and international/regional safety regulations; familiarity with ISO 45001, NFPA/ANSI and high-risk hazards common in mission-critical environments.
Proficient in incident investigation and root cause methodologies, risk assessments and safety audits.
Proficient in Microsoft Office and safety reporting platforms; able to build executive-ready reporting and presentations.
Strong organization, follow-through and accountability skills.
ServiceNow Product Consultants
Reston, VA job
GeBBS Consulting is a healthcare technology professional services and consulting firm based in Towson, Maryland servicing clients throughout the US. We are celebrating our 28th year in business. We have two divisions: 1) Hospital / Provider Practice 2) Managed Care / Payer Practice - we work directly with health plans (very strong in the Blue Cross Blue Shield space). GeBBS Consulting has over two decades of experience supporting healthcare clients throughout the US.
We are currently hiring ServiceNow Product Consultants and Business Analysts to support one of our LARGEST and long-term Blue Cross Blue Shield partners!
Summary: The hired consultants will support a ServiceNow product implementation specifically for CSM and ITSM modules.
Location: Hybrid, 1-2 days a week onsite in Reston, VA. Candidates MUST reside in DC, MD, VA areas.
Required Skills:
6+ years of experience in a Product Owner or Business Analyst role
Experience building a product roadmap for ServiceNow or Salesforce for a contact center or customer service environment. (ServiceNow strongly preferred)
Experience with Scaled Agile Framework (SAFe)
If you are interested in exploring this career opportunity with GeBBS Consulting, please reply with your current resume and the best time to contact you.
Recruiting Fraud
Over the past year, online recruitment scams have increased frequently, impacting both applicants and employers. To help protect yourself against potential scammers, please note the following recruitment practices employed by GeBBS Consulting.
GeBBS Consulting uses a single domain name for all recruiting activities and all Authorized GeBBS Consulting Recruiters use the same domain name for all email correspondences. The official GeBBS Consulting domain is gebbsconsulting.com. If you receive emails or are directed to an email other than GeBBSconsulting.com, you are not responding to GeBBS Consulting.
GeBBS Consulting screens applicants through a combination of over-the-phone, video and in-person meetings.
GeBBS Consulting will never ask a candidate for payment of any kind as part of the hiring or onboarding process.
Incident Manager
Santa Clara, CA job
Job Title: Incident Manager
Employment Type: Full-Time
About the job
We are seeking an experienced Incident Manager who is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive continuous improvement.
Who we are
iOPEX is a new-generation Digital services provider offering optimized Digital Engineering, Operations and Studio services. We are process innovators focused on extracting the best out of the investments that clients have already made. At iOPEX, we help companies realize that golden ratio where their technology and business are in complete synergy, making the company greater than the sum of its parts. Founded in 2009, the demand for our specialized process optimization and digital engineering services has helped us grow 60% YoY. We have over 3,000 employees across multiple offices in Americas, Europe and Asia.
Key Responsibilities:
Incident Management:
Monitor, detect, and log incidents using ServiceNow.
Classify and prioritize incidents based on impact and urgency.
Lead and coordinate resolution efforts for P1 and P2 incidents.
Ensure timely escalation and assignment to appropriate support teams.
Maintain a general overview of incidents, focusing on restoration via workarounds or permanent fixes.
Communication & Coordination:
Act as the central point of contact during major incidents.
Provide regular updates to stakeholders, including executives, technical teams, and business units.
Facilitate knowledge transfer and hand-offs during major incidents.
Root Cause Analysis & Reporting:
Oversee post-incident reviews and root cause analysis (RCA).
Generate incident reports, trend analysis, and performance metrics.
Ensure completeness and accuracy of closed incidents.
Process & Platform Improvement:
Provide feedback to improve ServiceNow workflows and platform capabilities.
Refine incident management policies and procedures.
Collaborate with Problem, Change, and Release Management teams.
Team Leadership & Training:
Mentor and train incident analysts and support staff.
Promote best practices and continuous learning within the team.
Qualifications:
8+ years of experience in IT Incident Management, preferably in large-scale enterprise environments.
Strong understanding of SaaS GTM processes ( Lead to Order)
Strong hands-on experience with ServiceNow ITSM platform.
Solid understanding of ITIL framework (Incident, Problem, Change Management).
ITIL v3/v4 Foundation certification preferred.
Excellent communication, coordination, and stakeholder management skills.
Ability to lead cross-functional teams under pressure.
Preferred Skills:
Familiarity with monitoring tools and automation in incident detection.
Strategic thinking and adaptability in dynamic environments.
Wireless Network Engineer
San Jose, CA job
This role involves designing, deploying, and optimizing enterprise wireless networks utilizing Cisco Meraki and Juniper Mist platforms. The Wireless Design Engineer will lead wireless architecture development, perform wireless surveys, and deliver secure WLAN solutions across various environments, ensuring high performance and scalability.
Onsite Requirements
This role is onsite in Santa Clara, CA, requiring presence five days per week.
Responsibilities
Design, implement, and support enterprise WLAN solutions using Cisco Meraki and Juniper Mist.
Conduct predictive, active, and passive wireless surveys utilizing tools such as Ekahau or AirMagnet.
Develop and maintain wireless architecture documentation including high-level and low-level designs.
Perform RF design, channel planning, and power tuning to optimize performance and capacity.
Lead wireless network deployments, upgrades, and ongoing optimization processes.
Monitor and troubleshoot wireless networks using Meraki Dashboard and Mist AI analytics.
Implement WLAN security features such as WPA2/WPA3-Enterprise, 802.1X, and RADIUS, along with VLAN segmentation and QoS strategies.
Qualifications
At least 5 years of relevant experience in wireless network design and deployment.
Proven expertise with Cisco Meraki and Juniper Mist wireless platforms.
Experience conducting wireless surveys and RF planning.
Strong understanding of WLAN security protocols, VLAN configuration, and network troubleshooting.
Ability to develop detailed architecture documentation.
Familiarity with wireless monitoring and analytics tools.
Desired Skills
Experience with wireless capacity planning and performance tuning.
Knowledge of additional wireless security standards and network segmentation strategies.
Prior experience working in corporate, campus, or distributed environments.
Business Systems Product Manager
Elk Grove, CA job
3 days a week on-site
About the Role
We're seeking a Business Systems Product Manager to join our client's Business Systems team. This role is responsible for leading the strategy, development, and optimization of internal business systems that support key functions such as billing, subscription services, and customer support. You'll collaborate cross-functionally to deliver scalable, user-centric solutions that drive operational efficiency and enhance customer experience.
Responsibilities
Own the product lifecycle for internal business systems, from discovery through delivery and iteration.
Partner with internal stakeholders to gather requirements, define use cases, and translate business needs into technical specifications.
Develop and maintain product documentation including epics, user stories, data flows, API interactions, and UI/UX requirements.
Prioritize and manage the product backlog in alignment with strategic goals.
Analyze product feedback to identify defects, enhancement opportunities, and areas for innovation.
Collaborate with business leadership to define product roadmaps and development priorities.
Act as a Product Owner in Agile ceremonies, driving sprint planning, reviews, and retrospectives.
Communicate product strategy, roadmap, and performance metrics to stakeholders and executive leadership.
Support product launch activities including demos, training, and support enablement.
Partner with third-party vendors to expand product capabilities.
Define and monitor product KPIs to measure success and inform future development.
Provide go/no-go decisions during release cycles.
Step in as a Business Analyst when needed to support project execution.
Minimum Qualifications
Bachelor's degree in a relevant field.
3+ years of experience in product management or product development.
2+ years of experience leading cross-functional teams.
Proven ability to conduct discovery sessions and translate insights into actionable requirements.
Hands-on experience with Agile methodologies, including backlog grooming and story writing.
Strong communication and presentation skills.
Preferred Qualifications
Experience with platforms such as Microsoft Dynamics, Zuora, and Drupal.
Familiarity with modern UI frameworks (e.g., Angular) and API-driven architectures.
Salary Target: $115-125k base + bonus