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Tyler Technologies jobs in Plano, TX

- 109 jobs
  • Software Support Specialist, Merchant Services

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    The Software Support Specialist, Merchant Services, is responsible for managing and supporting payment-related queries and issues, ensuring smooth transaction processing, and assisting customers with payment inquiries. The role requires a combination of customer service skills, technical knowledge, and attention to detail to effectively resolve issues and provide positive customer experience. This individual will work closely with third party vendors, finance, technical, and customer service teams to ensure all payments are processed accurately and efficiently. Responsibilities * Handle customer inquiries and issues related to payments, including failed transactions, payment disputes, billing errors, and refunds. * Provide solutions for payment-related concerns and ensure timely resolution, escalating more complex cases to higher-level support or relevant departments. * Provide excellent customer service, including clear communication with customers regarding payment issues, processing steps, and expected outcomes. * Assist customers in navigating payment platforms, such as online payment gateways, ensuring they have the information and tools needed to complete transactions successfully. * Maintain accurate records of payment transactions, customer communications, and support cases. * Create and update reports on payment issues and trends, providing feedback to management for process improvements. * Work closely with the finance, IT, and customer service departments to resolve payment issues and improve payment systems. * Coordinate with third-party payment processors or vendors as needed to address technical issues or updates. * Ensure all payment processes comply with internal and external regulations, including security protocols and data protection laws (e.g., PCI-DSS compliance). * Stay informed on industry best practices and company policies to continuously improve service delivery. * Suggest improvements to streamline payment processes and reduce the number of payment-related issues. Qualifications * A bachelor's degree in business, finance, or a related field is required. * Previous experience in customer service, finance, or payment processing is desirable. * Familiarity with payment platforms (such as Payliance, FISERV, and Chase ISO) and tools is beneficial. * Strong problem-solving skills and attention to detail. * Excellent written and verbal communication skills. * Ability to work under pressure and manage multiple tasks simultaneously. * Basic understanding of financial transactions and payment systems
    $74k-91k yearly est. Auto-Apply 24d ago
  • Applications Administrator

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Primary application focus will be Doclink Cloud, with integration to Dynamics 365 Finance & Operations (D365 F&O). The applications administrator manages all aspects of designated applications within Tyler's application environment. This includes design, architecture, availability, reliability, performance, monitoring and security of those applications. The application administrator also works with affected groups in the organization to ensure that upgrades and application changes/enhancements are tested and documented thoroughly. They are responsible for implementing updates into the test, disaster recovery, and production environments. The administrator also continually helps evaluate the current solutions to make sure they fit our business model and helps evaluate new potential solutions. This position primarily administers one core application, Doclink Cloud, with integrations into D365 F&O. Responsibilities Administers the applications infrastructure, user access and application deployment - taking a prominent role in implementing across the organization. Support the installation, configuration, security, operation, and maintenance (usually outside of regular business hours) of all designated applications. First line of day to day support. Liaise with IT Infrastructure, Networking and other groups on future strategy of platform, capacity planning, upgrades, etc. Continually analyze, propose and adapt current business requirements and map to applications. Develop and maintain custom reports. Create/modify SQL scripts for data mining. Participate in the integration process with other Cloud enterprise systems. Qualifications Bachelor's degree in MIS, Computer Ccience or related field, or related years of experience 3+ years of application or IT experience Certification in designated application preferred Good knowledge of customer support and call center processes Good knowledge of SQL scripting and data mining Strong knowledge of business applications and the ability to develop and maintain custom reports, dashboards, validation rules and custom workflow Strong analytical and problem solving skills Strong attention to detail Able to find root causes of problems and quickly determine efficient solutions Can anticipate risks and mitigate in the moment Comfortable under high-stress and exhibits poise and focus Strong verbal and written communication skills Excellent interpersonal skills Effectively prioritize multiple issues and provide resolution of application functionality questions Strong ability to learn new business applications quickly
    $91k-108k yearly est. Auto-Apply 60d+ ago
  • Inside Sales Representative

    Fortinet 4.8company rating

    Frisco, TX job

    The Inside Sales Representative (ISR) is a key member of the Fortinet sales organization, responsible for driving growth within an assigned territory. In this role, you will partner with Field and Inside Sales Account Managers to build and execute strategies that expand new customer acquisition while strengthening existing relationships. You will collaborate closely with Fortinet's reseller partners, marketing, and channel teams to drive opportunities and increase revenue. Fortinet invests heavily in its people, offering comprehensive onboarding and continuous training to ensure your success as an ISR. This role also serves as a launchpad for multiple career path opportunities across our sales organization. Responsibilities Understand sales cycles in conjunction with business processes internally and externally Create and track sales opportunities (leads, renewals, deal registrations, and quotes in Salesforce.com) Address customer satisfaction issues and requests in a timely manner Meet and exceed sales activity metrics designed to drive productivity and success Assist with customer presentations and demos Align with sales, channel, and partner teams to support overall company revenue targets Perform other duties and projects, as assigned, to support business growth Execute the role with professionalism and in alignment with Fortinet's core values Required Qualifications Prior experience as an Inside Sales Representative (ISR) or in a similar sales role Bachelor's degree or equivalent experience Strong communicator with proven relationship-building skills Self-starter: coachable, adaptable, and growth-driven Proficient with Salesforce and modern prospecting tools Highly organized, resilient, and results-focused Entrepreneurial mindset with forward-thinking problem-solving Preferred Qualifications Technical degree in Computer Science, Information Technology/Systems, Cybersecurity, or a related field Background in networking, security, and/or public/private cloud (preferred) 1-3 years of sales or related individual contributor experience Experience with multi-tier distribution (Channel Sales)
    $48k-69k yearly est. Auto-Apply 3d ago
  • Vice President, Marketing

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Tyler Technologies is seeking a dynamic, strategic, and results-driven Vice President of Marketing to lead a large, cross-functional marketing organization. This senior executive will play a pivotal role in planning, developing, and executing high-impact marketing strategies across multiple business divisions. The VP of Marketing will partner with senior business and sales executives to develop and deliver marketing strategies that directly impact business results including, brand visibility, revenue growth acceleration and improved client engagement and retention. This individual must be a seasoned marketing leader with a proven track record for delivering measurable business results through their effective leadership of large, multi-disciplined marketing teams, including market strategy, branding, campaigns & promotions, content marketing, events, and trade shows. The Vice President of Marketing is a key member of Tyler's senior marketing leadership team and reports directly to the Chief Marketing Officer. Responsibilities The Vice President of Marketing will require strong business and financial acumen to successfully accelerate top-line revenue growth and optimize team operations to increase the long-term profitability of multiple business divisions. Strategic Leadership & Planning: Develop and own the overarching marketing strategy aligned with company goals and group/division specific business objectives. Partner with business presidents, sales executives, product teams, client success, and operations teams to create marketing growth plans that directly support business and corporate growth priorities. Lead annual business marketing planning processes including budgeting, resource allocation, and goal setting. Cross-Functional Team Leadership: Lead and inspire a high-performing, multidisciplinary marketing team, including brand, demand generation, content, digital, events, and trade shows. Foster collaboration and alignment between marketing, sales, sales enablement, product, client success and business leadership teams. Ensure consistent communication of strategy, goals, performance, and impact across teams to drive accountability and transparency. Culture builder able to lead marketing team through change with a focus on developing talent and building high-performance teams. Demand Generation: Oversee the development and execution of full-funnel demand generation strategies aligned to business growth goals. Partner closely with Corporate Brand and Marketing Shared Services teams to prioritize the design, development, orchestration, and delivery of marketing programs. Uniquely drive marketing-sourced and marketing-influenced lead pipeline growth across each business division. Collaborate closely with Sales, and Sales Enablement to ensure effective lead hand-off, pipeline conversion, and closed-loop reporting. Brand: Lead the development and delivery of differentiated portfolio positioning and product messaging. Protect and strengthen Tyler's brand by ensuring consistency of brand messaging across all channels and customer touchpoints. Customer Marketing & Retention: Develop lifecycle marketing programs that increase product adoption, expansion, and customer loyalty. Lead strategies for creating customer advocacy programs, case studies, and testimonials that support brand credibility and sales efforts. Data, Analytics & Optimization: Define and monitor KPIs and impact measures to assess marketing effectiveness and ROI. Use data-driven insights to plan, develop, and optimize campaigns, content, and channels to maximize marketing ROI and business impact. Foster a team culture that is impact-driven and in constant pursuit of continuous improvement. Budget Management: Oversee the development and active management of marketing budgets across multiple business divisions, marketing programs, and channels. Regularly report marketing ROI and business impact to Division Presidents and key business leaders Qualifications Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred. 15+ years of progressive marketing leadership experience Proven experience leading large, multi-disciplined marketing teams in B2G, B2B, SaaS, or multi-division environments. Strong understanding of integrated marketing strategy, GTM planning, demand generation, and brand building. Demonstrated success in partnering with sales and business leadership to drive revenue and customer growth. Deep knowledge of marketing analytics, marketing technologies, digital channels, trade shows, and events Strong understanding of marketing best practices and ability to grow and develop talent across marketing disciplines High capacity for managing multiple projects simultaneously and ability to meet tight deadlines Exceptional analytical and problem-solving abilities, with a data-driven mindset Experience managing annual operating budgets of $10M+ Excellent communication, collaboration, and negotiation skills to work effectively with cross-functional teams and external partners Strong collaborator with exceptional relationship-building skills Intellectual curiosity, including an interest in and capacity for highly complex technical issues Ability to embrace and lead change effectively in a matrixed company in the midst of a significant transformational shift.
    $143k-203k yearly est. Auto-Apply 60d+ ago
  • Product Analyst, Enterprise Corrections

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Description We are seeking a highly motivated and detail-oriented Product Analyst to join our dynamic product team. As a Product Analyst, you will play a crucial role in the organization working with development, client success, support, implementation, sales and clients to solve problems. HYBRID WORK POLICY: The candidate is required to come into the Plano, TX office at least 3x per week.Responsibilities Provide Business Value by solving market problems to meet clients and potential client's needs. Gather requirements of moderate scope and complexity from a variety of sources to support product development process. Collect and analyze user feedback through various channels to gain insights into user satisfaction and areas for improvement. Communicate information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems. May research and analyze projects for new features based on system requirements defined by business system's owners. Design requirements and documentation with foresight for the future maintainability and growth of the software. Work closely with the Product Owner to manage customer enhancement requests and expectations. Work closely with customer support teams to address user issues and enhance product usability. May act as a liaison to clearly communicate ideas between technical and non-technical stakeholders to ensure a shared understanding of product updates. Create comprehensive documentation/content for product features, enhancements, and changes. Embrace learning and growth to gain expertise and grow in position. Occasional travel required. Perform other duties as assigned. Qualifications Bachelor's degree Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement. A minimum of 1 year of experience in software or related experience including but not limited to writing and documenting client specifications. Experience using Agile SCRUM development processes. Strong analytical and problem-solving skills. Knowledge and understanding of the full software development lifecycle and associated methodologies helpful. Keen attention to detail. Strong planning and organizational skills involving the ability to manage multiple work tasks effectively. Strong time management skills. Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally. Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries. Proficient with Microsoft Office. Ability to work independently as well as collaborate in a team as well as across functional groups. Ability to be effective in a fast-paced environment. Must be able to travel occasional if requested.
    $76k-93k yearly est. Auto-Apply 60d+ ago
  • UX Content Strategist Intern, Summer 2026

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Tyler Technologies is seeking a motivated and detail-oriented User Experience (UX) Content Strategist Intern to join our team for a three-month paid summer internship. This role will focus on auditing the content and error messages for some of our public-facing websites. The goal is to provide recommendations that will improve clarity, consistency, and overall user experience. Responsibilities Audit website content, including error messages. Analyze and identify inconsistencies, unclear language, and opportunities to enhance the user experience via improved content. Collaborate with cross-functional teams including UX designers, developers, and legal experts to ensure content aligns with user needs. Document findings and recommendations in a clear and organized manner. Qualifications Currently pursuing a degree in Communications, Marketing, UX Design, Human-Computer Interaction, or a related field. Strong writing and editing skills, with an understanding of user-centered design principles. Ability to tailor content to different audiences with varying levels of technical and legal knowledge. Basic understanding of UX best practices, especially related to content and error messaging. Strong analytical skills and attention to detail. Excellent communication and collaboration skills.
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Senior Full Stack Software Engineer (.Net/Angular), Public Facing Solutions - C&J

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Are you passionate about solving problems and leveraging technology to improve the lives of citizens? Tyler Technologies is looking to hire a Senior Full Stack Engineer for our Tyler Plano team. Our team of dedicated software developers and designers build and operate online services that United States citizens use every day. We are seeking an enthusiastic and motivated candidate who thrives in a fast-paced environment to join our team as a Senior Full Stack Engineer. This position will drive the iterative enhancement of an industry-leading set of products with a focus on performance, scalability, and cloud-native technologies. The selected candidate will have the opportunity to work with a team of highly experienced and talented product owners, engineers, and client-facing resources at various levels of state justice systems. A strong work ethic, a great attitude, a desire to learn, and a focus on outcomes are expected. Our team members are self-motivated professionals who enjoy the challenge of coding and implementing dynamic services and business solutions in a fast-paced, creative, and results-oriented environment. Our Plano team is diverse, energetic, and brings a wealth of experience from Tyler Technologies partners in other states as well as other industries. We offer a collaborative, relaxed work environment and value the individuals who make up our team for their unique contributions to enhancing access to justice across the United States. Hybrid Work Policy: Plano, TX (minimum 3 days per week in office presence) Travel: 0-5% (rare trips to client sites for hands-on collaboration with clients) Responsibilities Plan, review, and perform analysis, design, coding, and implementation of complex, enterprise-grade systems using Microsoft development products (Asp.net, C#, Visual Studio, VS Code, Windows Communication Foundation, MVC, web services, as well as a growing presence of .NET Core variants) and open standards products (JS, ECF, etc.) for both traditional desktop client systems and web-first products. Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience. An exacting diligence and the talent and enthusiasm for producing highly usable and scalable web software solutions using advanced development technologies. 5-10+ years' experience building excellent customer experiences using Microsoft .NET technologies. 5-10+ years' experience with C# / .NET Core development. Confidence using JavaScript, HTML, and CSS. 5-10+ years' experience creating and consuming RESTful services. Familiarity with Angular, TypeScript, and client side MV* frameworks. Responsive Design and Single Page Applications (SPA) experience. Experience with SQL and database management. Familiarity with unit testing patterns (TDD/BDD) and methodologies. Working knowledge of a breadth of OOP design principles. Expertise in scaling data structures and object-oriented design. Knowledge of API best practices and REST service development Relational Database design and development experience. Experience creating both client and server-side development, for responsive messaging. Expertise with Message queues Experience with Cloud Services (AWS, Google Cloud, Microsoft Azure, etc.) Experience with SQL databases and designing schemas Proven experience in the design & deployment of production-quality, scalable software A focus on coding standards and code quality - a desire to have great test coverage to enable continuous delivery Excellent communication skills, able to collaborate with remote teams, share ideas and present concepts effectively Self-starter, you enjoy moving at a fast pace, shipping software that improves the user experience and constantly improving your work with little supervision
    $97k-119k yearly est. Auto-Apply 60d+ ago
  • Account Executive - Medium Enterprise, Customer Base

    Workday 4.8company rating

    Frisco, TX job

    Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them. About the Role Here at Workday, our Account Executives are key players in our Field Sales organization. With a net new revenue focus, they are the fuel for Workday's new customer growth. This fantastic team of hardworking professionals play a key role in guiding new customers on a journey that can see them leave the limitations of legacy platforms behind and move forward with a new class of enterprise management cloud. As a team, we believe that in partnering with our customers to craft relevant solutions that deliver long lasting value is super important. We want to make sure that our customers are positively satisfied from day one and forever ongoing. In this role, you will: • Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory • Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment • Initiate and support sales of Workday solutions within Medium Enterprise prospects and shares Workday value propositions • Maintain accurate and timely customer/prospect, pipeline, and service forecast data About You Basic Qualifications • 4+ years of experience selling SaaS/Cloud based ERP / HCM / Financial / Planning / or Analytics solutions to C-levels from a field sales position. • 4+ years experience negotiating deals with a variety of C-Suite Executives to close opportunities • 4+ years experience in engaging in a programmatic approach to generate and develop leads within your territory Other Qualifications • Proven track record in a high-velocity sales cycle, including prospecting for a portion of opportunities • Understanding of the the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts • Experience leveraging and partnering with internal team members on account strategies • Excellent verbal and written communication skills Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.TX.FriscoPrimary Location Base Pay Range: $137,300 USD - $167,800 USDAdditional US Location(s) Base Pay Range: $137,300 USD - $167,800 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
    $137.3k-167.8k yearly Auto-Apply 60d+ ago
  • Senior Compensation Consultant

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    As a Senior Compensation Consultant, you will apply deep compensation expertise, while partnering with senior business and HR leaders, to the design and execution of enterprise-wide compensation programs. You will tackle complex pay models-spanning base salary, variable incentives, and equity awards-by evaluating multifaceted data and advising on market competitiveness, internal equity, and regulatory compliance. You will influence policy, guide development of new programs and practices, and lead critical projects that shape organizational decisions and talent outcomes. Responsibilities Partners with Compensation and HR team members, as well as other stakeholders, to deliver compensation programs and services to the business. Serves as internal compensation subject matter expert. Educates and informs partners about Tyler compensation policies, programs, and practices and makes recommendations to improve their value and effectiveness. Responsible for the planning and execution of work related to the administration of compensation programs. These may include, but are not limited to, Tyler's executive compensation and equity award programs, sales compensation programs, global compensation, annual salary review program, and variable pay programs. Responsible for leading and/or supporting the execution of compensation-related initiatives such as salary structure modifications, business integrations and re-organizations, cost modeling, and employee impact analyses, and partners with HR team members and stakeholders to implement approved changes. Supports the Sr. Director, Compensation with research, analysis, design work, modeling, data visualization, presentations, and reporting of compensation programs and initiatives, such as executive compensation and pay equity. Supports the preparation of Compensation Discussion & Analysis (CD&A) and other required disclosures for the annual proxy statement. Support the Board of Directors' Compensation Committee by preparing decks, summarizing performance metrics, and responding to committee inquiries Supports sales leaders with sales compensation analyses and plan design improvements. Jointly responsible for survey submissions and compensation studies. Evaluates jobs for grade placement and/or grade level changes. Jointly responsible for the maintenance of Tyler's compensation-related technology solutions and subscriptions (e.g., UltiPro, MarketPay, ERI, and various survey sources). Leads or supports the development of compensation communications, tools, and job aids. Keeps current on regulatory changes and makes recommendations for improvements to programs and practices. Evaluates compensation processes and makes recommendations for streamlining and simplifying administration. Qualifications Bachelor's degree in business with 8+ years of progressive responsibility in compensation or the equivalent In-depth, multi-disciplinary knowledge of compensation theories and their practical applications and a demonstrated ability to use this knowledge to develop solutions to address complex issues in creative and effective ways. Experience in executive compensation, sales compensation, variable pay programs, and related regulatory and compliance matters. Demonstrated ability to collaborate with partners to develop and deliver business-driven compensation services and solutions. Advanced spreadsheet and database skills Excellent mathematical and analytical skills Excellent oral and written communications skills Ability to manage ambiguity, inform and influence while working well with others in a collaborative team environment. Preferred Qualifications Experience in broad-based compensation and global compensation An understanding of data science principles and experience applying them to compensation programs Experience in the tech industry
    $71k-87k yearly est. Auto-Apply 60d+ ago
  • Product Specialist - Sana Learn

    Workday, Inc. 4.8company rating

    Frisco, TX job

    Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Specialized Sales team at Workday helps the company continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring out their best self, and get better by pushing and developing themselves and the Workmates around them. About the Role As a Product Specialist, you are a key player in driving Workday's new customer growth within the specialized Sana product line. This role is the fuel for net-new revenue and requires a blend of commercial acumen, strategic vision, and deep product understanding in the emerging AI landscape. You will play a pivotal role in guiding enterprise opportunities through the entire sales journey for Sana Learn, an AI-native platform serving dual purposes: corporate learning for talent development and sales enablement for revenue teams. From uncovering new opportunities to shaping complex solutions and closing impactful deals, you will engage with C-level executives including L&D leaders, CHROs, Chief Revenue Officers, and Sales Enablement leaders who are seeking to transform learning experiences, accelerate content creation, and reduce sales rep ramp time through AI-powered solutions. In this role, you will: * Develop and drive the overall short-term sales strategy for your territory, ensuring alignment with customer business objectives and Workday's specialized product strategy. * Be responsible for maintaining relationships with the account team account teams, customers and channel partners to connect their challenges with specific Sana solutions. * Act as a Consultative Seller, diving deep into a customer's business to diagnose problems and position Sana's products to unlock new levels of performance and success. * Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing and Strategy teams to ensure our offerings address the evolving challenges of leading global enterprises. * Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday's standards. About You Basic Qualifications * 4+ years of experience selling enterprise learning technology, sales enablement, talent management, or HR SaaS solutions to C-level executives, L&D leaders, and Revenue Operations leaders in a field sales capacity * 3+ years experience successfully managing a high-velocity, net-new revenue sales cycle, with a proven track record of consistently surpassing annual quota targets. * 3+ years experience with formal account planning and coordinating with a diverse set of internal stakeholders (Product, Finance, Legal) to drive strategic alignment. * Demonstrated understanding of learning technology and sales enablement competitive landscape including traditional LMS vendors and modern platforms as well as and sales enablement tools Other Qualifications * A first-principles thinking approach, with an enthusiasm for solving complex puzzles and bringing new ideas into action with a strong "roll up your sleeves" mentality and bias for action. * Self-guided and excellence-driven, demonstrating the ability to work autonomously and consistently deliver high-quality work at pace. * Exceptional verbal and written communication skills, with a proven ability to build and maintain strong relationships with C-suite executives and foster a collaborative spirit within team settings. * A passion for transforming how people interact with and use knowledge, positioning yourself as a knowledge pioneer in the AI space. * Learning technology and sales enablement fluency: Familiarity with SCORM/xAPI standards, LMS integration patterns, content authoring workflows, sales enablement content management, and learning analytics Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $129,800 USD - $158,700 USD Additional US Location(s) Base Pay Range: $129,800 USD - $158,700 USD Additional Considerations: If performed in Colorado, the pay range for this job is $129,800 USD - $158,700 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 12/19/2025 Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
    $129.8k-158.7k yearly Auto-Apply 11d ago
  • SQL Database Reliability Engineer

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Description The Database Reliability Engineer (DBRE) - SQL is a critical technical leader responsible for ensuring the availability, performance, and reliability of Tyler Technologies' SQL Server infrastructure. This role combines deep database expertise with operational excellence to support high-performance systems across complex client environments. The ideal candidate is confident, authoritative, and takes ownership in diagnosing and resolving issues, while influencing database design, infrastructure improvements, and long-term stability strategies. Hybrid Work Policy: The candidate is required to be on-site at least 3x per week at the Plano, TX office. Responsibilities Serve as the lead resource for high-severity SQL Server incidents, driving triage, diagnostics, and resolution in real time. Own performance tuning, indexing strategies, and architecture-level improvements to optimize database systems at scale. Proactively monitor database performance, system health, and workload trends to identify and resolve issues before they impact customers. Collaborate with product and development teams to refine schema design, improve query performance, and enhance overall data architecture. Develop and maintain database standards, observability dashboards, and automation for patching, backups, and alerting. Design and execute comprehensive backup and disaster recovery strategies for critical systems. Contribute to continuous improvement initiatives, including cloud modernization, infrastructure as code, and capacity planning. Author technical documentation, including runbooks, architecture designs, internal KBs, and lessons learned. Provide mentorship and technical leadership to engineers across support and infrastructure teams. Advocate for architectural and operational improvements across teams, using data and insight to influence decisions. Role Complexity To be successful, this individual must: Demonstrate expert-level understanding of SQL Server internals, optimization techniques, and operational best practices. Lead high-stakes conversations and incident calls with clarity, confidence, and control. Understand system-level performance (I/O, memory, CPU) and how it affects SQL operations. Communicate technical issues and solutions to both technical and business stakeholders effectively. Analyze recurring incidents to identify trends and permanently resolve root causes. Operate autonomously with a sense of ownership and urgency. Balance short-term firefighting with long-term architectural planning and automation. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field-or 5+ years of equivalent experience. Proven experience in a production-facing SQL Server environment, preferably in a SaaS or multi-tenant context. Hands-on expertise in: Query tuning, indexing, and execution plan analysis. High availability, replication, disaster recovery, and backup strategies. Scripting and automation using PowerShell, T-SQL, or similar. Monitoring and observability tools for SQL Server and infrastructure health. Strong familiarity with virtualization, storage performance, and cloud platforms (e.g., AWS, Azure). Demonstrated ability to lead incident response and influence cross-functional technical decisions. Exceptional written and verbal communication skills, especially under pressure. Previous experience mentoring peers or junior engineers is a plus.
    $78k-97k yearly est. Auto-Apply 60d+ ago
  • Customer Support Operations Manager

    Infor 4.8company rating

    Dallas, TX job

    General information Country United States City Dallas Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.
    $81k-101k yearly est. 9d ago
  • Manager, Corporate Marketing

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Description The Manager, Corporate Marketing is responsible for supporting the Corporate Marketing team in a variety of ways, including managing the corporate trade show strategy, managing the strategy for working with association partners, maximizing content opportunities with associations including leveraging social media, speaking opportunities, and helping pitch important stories and themes important to Tyler. As part of the Corporate Brand Marketing team, the role is involved in promoting Tyler's key messages through content creation, syndication, ideation, and execution of association and client advocacy programs.Responsibilities Manage national level association relationships and corporate trade show strategy Build strong relationships with association partners like NACo, NLC, ICMA, and NASCIO Manage association strategy with the Senior Manager of Corporate Marketing Leverage deep understanding of government personas to build brand recognition within target audience across state and local government Manage trade show logistics and team supporting trade shows Oversee budget related to association engagements and trade shows Serve as spokesperson for Tyler at association events Identify opportunities for placement and support content creation related to the Tyler Technologies editorial calendar within association channels Help create the strategy to amplify Tyler's corporate messages through association placements Maximize content placement opportunities within our association partnerships Understand and leverage industry themes and implement them throughout our Tyler Corporate shows Create presentation abstracts, presentation decks, and blogs related to Tyler's presence at association events Adhere to and implement editorial style guides consistent with our brand voice, style, and tone Edit, proofread, and improve content with strong adherence to AP Style Work collaboratively with team to increase strengthen Tyler's leadership position and increase awareness across all channels Coordinate with Tyler team members to run omni-channel campaigns Coordinate with outside agency to plan paid digital marketing campaigns Develop understanding of Tyler's product offerings and build relationships with team members across the company Work with Corporate Brand Communication Manager to pitch media stories and ad hoc presentations to governments leadership audience Serve as an advocate for our clients Manage the Tyler Excellence Awards (TEA) program as a part of Tyler's annual user conference, Tyler Connect Create digital marketing strategy to solicit TEA applications and promote winner content Identify opportunities to feature client stories through presentations, webinars, and thought leadership content Interface with clients on behalf of Tyler Technologies Surface client priorities with association staff Qualifications 7+ years of event management or customer success experience 7+ years of experience working in or supporting local government 7+ years of demonstrable digital marketing, trade show marketing, or equivalent working experience BA/BS degree in marketing, journalism, political science, or other relevant degree Creative mindset that seeks to understand what audiences consume and how to create it Attitude that approaches unfamiliar scenarios with the phase “I don't know, but I can figure it out” Ability to analyze marketing campaign performance and make data-driven decisions Project management skills and strong attention to detail Understanding of how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results Excellent communication and writing skills Understanding of SEO (Search Engine Optimization) and SEM (Search Engine Marketing) strategies Knowledge of and interest in the public sector and the intersection between technology and policy
    $85k-101k yearly est. Auto-Apply 44d ago
  • Sales Engineer, Major Enterprise

    Fortinet 4.8company rating

    Dallas, TX job

    We are looking for a Systems Engineer to work closely with a Major Account Manager in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. Responsibilities: Pre-sales - assist in qualifying sales leads from a technical standpoint. Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner on issues ranging from features, specifications and functionality to integration. Conversant with networking applications and solutions. Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. Provide assistance to identified customers with post-sales training. Required Skills: 5 - 8 years experience in technical/pre-sales support as a sales or systems engineer 5 - 7 years experience in LAN/WAN/Internet services administration Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES Experience with encryption and authentication technologies required Exceptional presentation skills The Systems Engineer, Majors Enterprise is required to customarily and regularly work outside of their office or home office engaged in selling, including travel as needed to make a sale. Education: Bachelors Degree or equivalent experience. Graduate Degree favorable
    $97k-132k yearly est. Auto-Apply 60d+ ago
  • Product Analyst Intern, Summer 2026

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Tyler Technologies is looking for Product Analyst Interns to join our Courts & Justice team in the Plano, TX office! Our Summer 2026 Interns will work closely with Tyler's Development team. The Product Analyst Interns will assist our Product Analysts in the software development process by working to review requirements and improvements throughout the entire software development life cycle. The position represents an excellent opportunity to work in a software development organization and develop skills in the software development life cycle process. Responsibilities Learn and analyze customer business requirements. Assist the product team with the documenting and designing of product solutions to meet requirements. Assist with the writing of test plans and executing test plans. Help in the analyzation of issues and proactively researches and applies knowledge to assist in resolving the new issues and issues of varying degrees of complexity with or without software development. Qualifications Must be pursuing a degree in Management Information Systems, Business, Computer Sciences, Management, Marketing, Technical Writing or related disciplines. Must have a GPA or 3.00 or higher (or equivalent) overall in major Excellent interpersonal skills Excellent decision making and problem solving skills. Strong organizational skills Strong analytical ability specifically in a technical environment Excellent written and oral communication skills Planning and organizational skills involving the ability to manage multiple work tasks effectively. Time management skills. Proficient in Microsoft Office. Ability to work independently as well as collaborate in a team. Ability to be effective in a fast-paced environment.
    $28k-37k yearly est. Auto-Apply 60d+ ago
  • Software Development Intern, Summer 2026

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Tyler Technologies is looking for Software Development Interns to join our team next summer! The Software Development Intern will experience the day-to-day development practices of a high-tech software company. This person will be a valuable resource conducting research, testing, and coding of new products. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from a Product Manager, participate in team meetings, and work on actual projects in the live software. Responsibilities Develop and/or modify software modules to meet specifications Assure software program integrity through review and testing Prepare and/or modify program and system documentation Research and incorporate new technologies into the software design Qualifications Pursuing a bachelor's degree in Computer Science, Software Engineering or Exposure to current languages such as SQL, VB/VB.NET, C++/C#, ASP/ASP.NET. Excellent problem solving and analytical skills. Excellent oral and written communication skills. Ability to work effectively with a software development team on technical and business issues. Ability to conduct independent research and present recommendations based upon findings
    $32k-37k yearly est. Auto-Apply 60d+ ago
  • Trade Show Specialist

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Tyler's Courts and Justice marketing team is hiring a trade show specialist responsible for collaborating, executing, and supporting multiple aspects of trade show management. Primary responsibilities will include customizing the trade show approach for target audiences to achieve Tyler's strategic marketing goals and ensuring that trade show delivery is consistent with strategy. The trade show specialist is accountable for ensuring that all aspects of trade shows return optimum performance against the objectives for each show, including but not limited to: research; registrations and booth configuration; management of shipping rentals, and on-site exhibit support; budget recommendations; lead management and reporting; inventory; and internal communications related to shows. Responsibilities Ensure trade show best practices are followed. Facilitate the creation/development of strategic sales and marketing goals, objectives, and tactics for each trade show. Identify appropriate events. Research trade shows to obtain the latest vendor information. Assist with budgetary reports and budget recommendations to the marketing lead. Track trade show demographics: # of attendees, job titles, etc. Explore, analyze, and recommend sponsorship opportunities. Handle all trade show logistics including (but not limited to): selecting booth location, selecting/purchasing show services, and sending and consolidating pre- and post-show sales surveys. Reserve booth inventory to ensure availability and appropriateness for each show. Maintain trade show records. Develop and maintain positive working relationships with associations, Tyler clients, Tyler staff, and third-party vendors. Meet with the Marketing Lead minimally on a weekly basis to discuss items for which trade show coordinator is accountable. Monitor marketing communications campaigns and their impact on trade shows. Interface with Marketing and Sales to determine who will represent the company. Assist in finding alternate representation if needed. Distribute show information, determining any special requests that might be needed for each show. Occasionally travel to trade shows to assist and/or supervise logistics and management of the show and to staff meetings. Coordinate the execution of show-related marketing campaigns in collaboration with team. Assist in the development of social media content creation and coordination of special events. Qualifications • Bachelor's degree in a related field or equivalent experience preferred, but not required • 3-5 years of trade show experience preferred • CTSM or CTSM study preferred • Excellent organizational skills • Basic understanding of our industry (Public Sector Software) and marketing concepts • Strong communication skills • Proficiency in Microsoft Office products
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Senior Director of Software Engineering

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Description The Senior Director of Technology & Engineering serves as the top technical leader for Tyler's School Admin Solutions business unit, overseeing a portfolio of ERP platforms (School ERP Pro, Profund, SISFIN), Absence & Substitute, and Tyler One integrations. This role is accountable for advancing software engineering, architecture, DevOps, AI enablement, and technical innovation across a global workforce. The position balances long-term technology strategy with operational excellence, ensuring scalable, secure, and client-focused K-12 solutions. Responsibilities * Technical Leadership: Set best practices and standards for software engineering, architecture, and DevOps, driving organizational success and technical vision. * Strategic Planning: Lead technology strategy, aligning investments with business priorities and product roadmaps. * Operational Excellence: Ensure delivery reliability, product stability, and client satisfaction through robust engineering frameworks and practices. * Global Impact: Lead and collaborate across distributed teams in the U.S. and the Philippines, influencing productivity, system architecture, and technology direction. * M&A Integration: Oversee technical due diligence, planning, and post-close integration for M&A initiatives. Qualifications * Experience: 10+ years of progressive engineering or technology leadership, including 5+ years in a senior leadership role. * Technical Expertise: Deep expertise in software architecture, cloud transformation, DevOps, and agile practices. * ERP/SaaS Leadership: Proven success leading ERP or enterprise SaaS development teams in a matrixed, global environment. * AI/ML: Strong record of leveraging AI/ML technologies to enhance product capability and delivery efficiency. * M&A: Demonstrated experience managing M&A technical integration from due diligence through full operational alignment. * Leadership: Exceptional leadership, communication, and organizational skills, with the ability to influence across executive, product, and technical audiences. * Education: Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or related technical field, OR equivalent professional experience demonstrating expert-level programming competency and proven technical leadership capability. Technical & Soft Skills * Expert-level proficiency in multiple programming languages and cloud-native patterns. * Advanced CI/CD, containerization, orchestration, and infrastructure as code. * Deep understanding of secure development practices and quality assurance methodologies. * Proven ability to influence technical decisions and establish technical vision. * Strong coaching skills with a track record of developing engineers. * Exceptional skills for technical documentation, presentations, and cross-functional collaboration. * Strategic thinking and change leadership. Work Conditions & Requirements * Hybrid work environment with significant flexibility for strategic work. * Strategic planning sessions and technical review leadership. * On-call technical leadership during critical incidents and emergencies. * Travel for conferences, team meetings, training, customer engagements (up to 15%).
    $114k-140k yearly est. Auto-Apply 9d ago
  • AWS Cloud Architect, Enterprise Justice

    Tyler Technologies 4.3company rating

    Tyler Technologies job in Plano, TX

    Description The Cloud Architect is expert that is focused on automating cloud native solutions. This individual plays a key role in designing and automating cloud-based solutions to meet our organization's business objectives. Role requires creating shared services (as per cloud landing zone), self-service platform (for developers), cost governance policies, DevOps (especially CI/CD pipeline), and tool consolidation across multiple AWS accounts. The Cloud Architect is responsible for the creation, maintenance and promotion of technical roadmaps that align with the company's business and overall SaaS strategy.Responsibilities Automating deployment, configuration, and management tasks using DevOps tools and practices. Building solutions to effectively monitor and optimize cloud resources to ensure cost-effectiveness, performance, and reliability. Collaborating with cross-functional teams to define cloud adoption strategies, governance policies, and security controls. Leading technical discussions and providing guidance on cloud architecture and design principles to development teams. Implementing cloud security best practices and compliance standards, ensuring data protection and regulatory compliance. The Cloud Architect must be able to: Achieve results without having direct control of the resources and be able to leverage these results across development teams. Write detailed policy and procedure documents. Provide assistance to development and deployment groups to achieve project, team, and individual goals. Build rapport with division leadership while actively influencing events and negotiating changes to achieve project goals. Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments. Must have good organizational skills and work independently or in a team. Must have excellent communication skills. Qualifications Bachelor's or Master's degree in computer science, computer engineering, or related field, or comparable work experience. Strong hands-on experience (5+ years) designing, automating, and managing cloud-based solutions on AWS. Strong understanding of cloud architecture principles, including microservices, containerization, serverless computing, networking, data storage, and DevOps practices. In-depth knowledge of cloud security best practices, encryption methods, identity, and access management (IAM). Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) preferred.
    $92k-116k yearly est. Auto-Apply 60d+ ago
  • Quality, Regulatory & Audit Specialist, Senior

    Infor 4.8company rating

    Dallas, TX job

    General information Country United States State Texas City Dallas Job ID 46177 Department Finance And Administration Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Infor is looking for a Quality, Regulatory and Audit Specialist who will be responsible for performing a wide variety of compliance activities for Infor teams that develop, sell and support software products. The Quality, Regulatory & Audit team owns the Infor QMS (Quality Management System) and collaborates with all Infor departments. Our goal is to develop SOPs that meet our customers' needs as well as our own regulatory requirements. Most compliance topics are related to ISO 27001, ISO 9001, FDA 21 CFR Part 11, ISO 42001 and NIS2, but will also support customers with requirements for TISAX, CMMC, HIPAA, PCI, SOX and other regulations as needed. A Day In the Life Typically Looks Like: * Work with teams to create and improve policies, procedures and templates following a strict document control system. * Perform internal audits of software development teams and other departments (such as IT, SaaS, HR and customer support) against ISO 9001, against our SSDLC policy and ISO 27001. Manage audit projects, documentation, stakeholder communication, follow-ups. * Building relationships with internal customers (Sales, Security, Development) to anticipate needs and understand risks . * Support 2nd party (customer) audits of Infor by completing due diligence questionnaires and hosting virtual or on-site audits. * Participate in 3rd party audits of Infor. These could relate to ISO 27001, ISO 42001, TISAX, HIPAA, PCI and SSAE 18. * Participate, and contribute, in corporate risk assessments primarily for ISO 27001 and conduct gap analysis for compliance with new regulations against the ISO 27001 framework. Basic Qualifications: * Control framework knowledge and documentation skills. * A background in SaaS, software development, or IT systems. * Prior experience with both internal and external audits. * Prior experience conducting corporate risk assessments. * Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future. Preferred Qualifications: * Experience working in a regulated environment and/or with regulated customers. * Project management skills. * Bachelor of Science in Engineering, Computer Science or Associate degree. * ISO 9001/13485/27001 auditor training. * Knowledge of one or more of the following: GAMP 5, FDA 21 CFR Part 11/ EU Annex 11, Software Validation, ISO 9001, ISO 13485, ISO 27001, ISO 42001, CMMC, HIPAA. * Experience in customer interactions, sales support and/or coaching. About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.
    $72k-95k yearly est. 15d ago

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