Workforce management for the modern age. Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk. Time & attendance
Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities. Scheduling
Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk. Real-time monitoring
See what all of your agents are doing in real-time across all channels. Filter by activity type, group, or build your own views. Real-time WFM reporting
Never miss a minute with real-time WFM reporting. You can dive into the details or get a birds-eye-view of the big picture. Activity timeline
Get true visibility with a complete picture of each agent's day that's sure to uncover coaching opportunities. Schedule adherence
Overlay your intraday schedule on your agent's activity timeline and find out if your plan went according to plan. Agent scorecard
Drive productivity through transparency. Customize your agents scorecard with the metrics that matter to your organization. Notifications
Configure custom rules and get alerted when things are going awry. Notify a team lead when an agent is late for lunch or in an idle state for too long. Forecasting
Plan for the future by forecasting the number of contacts across all channels and how many agents you'll need to handle them.tymeshift is a small internet company based in Iowa with only 45 employees and an annual revenue of $3.5M.
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tymeshift is ranked #5 on the Best Internet companies to work for in Iowa list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.
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tymeshift may also be known as or be related to Tymeshift, Tymeshift Inc., Tymeshift, Inc., Tymeshift, LLC and tymeshift.