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Working at U-Haul

Zippia score 4.4

Overview

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U-Haul overview

Industry
Retail
Revenue
$5.6B
Headquarters
Phoenix, AZ
Employees
19,500
Founded in
1945
Website
Organization type
Public
CEO
Edward J. Joe Shoen
Social media

U-Haul is a retail company focusing on do-it-yourself moving, equipment rentals, and storage solutions. Founded in Washingston State in 1945 by L.S. ""Sam"" Shoen and his wife, Anna Mary Carty Shoen, the company saw a need for affordable, one-way moving equipment and seized the opportunity to serve the populations of the U.S. and Canada. Starting with the iconic orange trailers, U-Haul has since grown into an industry leader with its vast range of products and services.

Headquartered in Phoenix, Arizona, U-Haul is led by CEO Edward J. Joe Shoen. The company boasts a diverse workforce of 19,500 employees, with a mix of political orientations and backgrounds. Known for its employee retention, staff members typically stay at U-Haul for an average of 3.3 years. The company generates an impressive annual revenue of $5.7 billion, making it a dominant force in the retail sector for moving and storage solutions.

U-Haul's mission statement

At U-Haul, we are committed to sustainability through environmental protection, social responsibility and economic efficiency. We embrace our responsibility to act as a good corporate citizen by continually improving the sustainable performance of our products, services and activities. We work to meet the needs of the people today without diminishing the ability of future generations to meet their own needs.

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3.6/5

U-Haul employee reviews

Based on 30 ratings

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U-Haul employee reviews

U-Haul employee reviews
3.6/5

Based on 30 ratings

Work at U-Haul? Share your experience.
Employee reviews
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5.0
A zippia user wrote a review on Jan 2025
Pros of working at U-Haul

Love everything about it

Cons of working at U-Haul

None

U-Haul benefits

Enjoyable everyday it’s nice to wake up feeling great way just like it’s my first day

What do you like best about U-Haul's CEO and the leadership team?

Always positive

How would you improve U-Haul's culture?

I wouldn’t

How did you prepare for the U-Haul interview?

Didn’t just went in as me I knew my work ethnic wouldn’t be a issue strong old fashioned and to learn

How does your compensation at U-Haul compare to the industry average?

Awsome

What's the diversity at U-Haul like?

Not sure what asking for

What brings you the most joy at U-Haul?

Love what I do and being able to do just that and being versatile and helping others when needed

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5.0
A zippia user wrote a review on Nov 2024
Pros of working at U-Haul

Consistent work

Cons of working at U-Haul

Fleet Management didn't know very much of what they were doing a lot of profit loss and had a fight for raises

U-Haul benefits

The kitchen stayed stocked and they supply tools

What do you like best about U-Haul's CEO and the leadership team?

On the ball and to the point

How did you prepare for the U-Haul interview?

Honestly I just went in there and was truthful didn't reveal too much or too little of what I knew didn't want to oversell myself and then expect too much

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2.0
A zippia user wrote a review on Jun 2024
Pros of working at U-Haul

Weekends off and early start and end times.

Cons of working at U-Haul

Everything else not mentioned in the pros. There is no tool allowance, there is no real training to speak of, they lie to your face about pay and unions. If you have absolutely no other choice...

U-Haul benefits

The ONLY perk is the gross Bbq every month. Yeah... they got benefits... I guess... Although not really.

What do you like best about U-Haul's CEO and the leadership team?

I don't know jack about the CEO

How would you improve U-Haul's culture?

I would give all the mechanics fair pay. We should also unionize. That would improve the company culture by leaps and bounds.

How did you prepare for the U-Haul interview?

I showed up.

How does your compensation at U-Haul compare to the industry average?

It is EXTRMELY lower than most. Most places in the area pay 24 to start for the same job title.

What's the diversity at U-Haul like?

It diverse. Especially in the pay grades!

What brings you the most joy at U-Haul?

When its over,(a.k.a Clocking Out!!!!!!)!!!!!

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5.0
A zippia user wrote a review on Feb 2024
Pros of working at U-Haul

25 years with company. So that should tell u something. A good company to work for

Cons of working at U-Haul

Working with the new people I guess it’s the new generation lazy and they don’t do nothing about it. It’s kinda like Union, but we’re not. Lol.

U-Haul benefits

My vacation

What do you like best about U-Haul's CEO and the leadership team?

Treat you like family

How would you improve U-Haul's culture?

I would do something about the retirement they could help out with 401(k) like do some matching or something cannot depend on the shares they give you it’s like taking your money to the dog track it’s not like we get a pension

How did you prepare for the U-Haul interview?

I didn’t

How does your compensation at U-Haul compare to the industry average?

It’s taking me 25 years to get where I’m at and it kind of sucks now because you can walk in next-door, another company shop and start out at the same pay

What brings you the most joy at U-Haul?

The old saying that Uhaul is, if you don’t like it, give it a day or two cause it sure will change and I love to learn new stuff

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5.0
A zippia user wrote a review on Oct 2023
Pros of working at U-Haul

One of the best companies to work for. A lot of opportunities to move your way up into management.. JOE (ceo) take care of his employees very well and treats them like family. Also uhaul has some of the best benefits In the country.

Cons of working at U-Haul

Could pay a little bit better for the salary position.

U-Haul benefits

For my position is the opportunity to build relationships with new businesses that partner up with U-haul

What do you like best about U-Haul's CEO and the leadership team?

What I like about the leader ship here at uhaul. Is they always have your back when you are in a situation and had to make a call on the fly. Even if it’s a wrong decision we will talk about it and make the right decision next time.

How would you improve U-Haul's culture?

Pay better for the manager. That put many, many hours in to help our customer.

How did you prepare for the U-Haul interview?

No

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3.0
A zippia user wrote a review on Oct 2023
Pros of working at U-Haul

The job was fun!

Cons of working at U-Haul

The people there can sometimes be difficult to work with!

U-Haul benefits

Making my own schedule!

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4.0
A zippia user wrote a review on Aug 2023
Pros of working at U-Haul

They don't judge you

Cons of working at U-Haul

The heavy lifting

U-Haul benefits

To leave early if you had a valid reason and not hold it against you

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at U-Haul

Decent salary for my position

Cons of working at U-Haul

Management isn’t always the best or most organized. Foster an environment of distrust among employees. Telling on one another is encouraged. Doesn’t have a “teamwork” vibe.

U-Haul benefits

I make decent money especially for a woman in the workforce

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4.0
A zippia user wrote a review on Jun 2023
Pros of working at U-Haul

Customer service

Cons of working at U-Haul

Not enough hours

U-Haul benefits

When I go to lunch I don't have to punch in or out

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1.0
A zippia user wrote a review on Jun 2023
Pros of working at U-Haul

Wfh

Cons of working at U-Haul

No benefits for part time employees, can't call in sick without dr notes, if you can in same day, you get a final notice. can't request off half the dates of every month due to black out dates, poor discounts, low pay, unreasonable workload, absolutely unreasonable attendance policy, required to watch hours upon hours of anti union propaganda, required to work all holidays, no exceptions, etc etc etc

U-Haul benefits

0

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3.0
A zippia user wrote a review on May 2023
Pros of working at U-Haul

Team work and intergrity

Cons of working at U-Haul

Delayed payment, no allowance,poor transportation facilities

U-Haul benefits

Passion, intergrity,teamwork and cooperation,customer care, effectiveness in communication

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4.0
A zippia user wrote a review on May 2023
Pros of working at U-Haul

Time went fast. Very fast paced.

Cons of working at U-Haul

The pay sucks.

U-Haul benefits

Use of equipment at little cost

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4.0
A zippia user wrote a review on Nov 2022
Pros of working at U-Haul

Social interactions with customers and co-workers.

Cons of working at U-Haul

Lower pay.

U-Haul benefits

They offer health insurance.

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3.0
A zippia user wrote a review on Sep 2022
Pros of working at U-Haul

The employee training.

Cons of working at U-Haul

I can't really say specific. Every company has its challenges.

U-Haul benefits

Vacation time and Health Benefits.

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4.0
A zippia user wrote a review on Jun 2021
Pros of working at U-Haul

There is much loyalty to their employees. They invest into each person and grow them. Low turnover, people usually retire from this company. I like that the CEO and all upper management values family and is flexible with family matters. It's run like a small business and skill is valued. I honestly feel they are fair with giving women opportunities, it's not misogynistic whatsoever.

Cons of working at U-Haul

Like most big corporations, some departments promote based on who you know. There are a lot of politics and favoritism. Pay is low and the few who get paid decent have to be persistent to get it. Not much racial diversity, however, I also don't feel like they discriminate. Vacation/Sick time off lacks and there is not 401K.

U-Haul benefits

Good health insurance and a lot of good people working for the company.

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5.0
A zippia user wrote a review on May 2021
Pros of working at U-Haul

Meeting people

Cons of working at U-Haul

I liked most everything

U-Haul benefits

Working with & helping different people

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4.0
A zippia user wrote a review on Mar 2021
Pros of working at U-Haul

I love my job. Love the idea of driving/delivering to help customers with there move.

Cons of working at U-Haul

Nothing

U-Haul benefits

My schedule

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5.0
A zippia user wrote a review on Sep 2020
Pros of working at U-Haul

I really enjoyed working with my team members

Cons of working at U-Haul

I would have liked to work full time instead of part time

U-Haul benefits

I received Free trainings

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5.0
A zippia user wrote a review on Aug 2020
Pros of working at U-Haul

Amazing company For part timers/professionals looking for income . As a public servant (speech therapist) this is the best part time flexible and family oriented company. Very understanding and very fun.

Cons of working at U-Haul

Software often difficult to navigate

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4.0
A zippia user wrote a review on Apr 2020
Pros of working at U-Haul

the benefits and the manager

Cons of working at U-Haul

certain people gossip and dont mind there business

U-Haul benefits

dental and vision benefits

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2.0
A zippia user wrote a review on Mar 2020
Pros of working at U-Haul

Job security

Cons of working at U-Haul

Management does not care about their employees. They know most of the people need the paycheck so they take advantage.

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A reddit user wrote a review on Aug 2017
My wife is looking into this type of remote from uhaul job. Any advice on interviewing, qualifications and skills to work on?

be able to speak well, have the set up you need, know about internet and browsers and stuff.

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A reddit user wrote a review on Jan 2017
have you ever have open someone's unit (it being past due and they refusing to pay) and found nasty stuff?

Actually at our location we don't have storage, but I've definitely borne witness to the cleanup of a homeless's impromtu boxtruck shelter. Always soiled clothes, broken glassware, and the smell of death.

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A reddit user wrote a review on Jan 2017
what is the dumbest thing a customer tried to get away with?

Oh man, customers try to outdo themselves every single day. It'd be hard to pin it on just one. I think one of the dumbest things, would be a customer who came in trying to tow a, I believe it was, a Honda CRV, with a Civic, in a full flatbed.. They didn't have a hitch installed on the civic, or the electrical work done and they were convinced that it was possible to do "Right now." When I humored them and told them the price point to get that work done, they said "Nah just bolt it on so I can get out of here." like they could just yell at me to get their way. After about 15 minutes of telling them, "You cannot tow a SUV with a sedan, we cannot just put a tow package on a civic with the snap of your fingers, and even if this was all possible we're not going to do it all inclusively for $60." they finally cursed up a storm, called me a racist, then left in a huff. I think the next would be the customer who rented out a pickup truck, on the day before Christmas eve, knowing good and well we were closed for Christmas, trying to abuse the "Well you're closed, so my 24 hour rental really means 72 hours right?" system of us not actually being there. Either way, I didn't really mind it, and despite knowing his plan I honored that fact by charging him for only 1 rental period instead of 3, since hey we were closed anyways. The guy comes in a week later absolutely livid. Furious, "You said I'd get charged ONE day, well I got charged for 3!". I pulled up his contract, and ah yes... I charged him for 1 day, but the $1 per day environmental fee pinged him. So he was pissed off, that despite me saving him $60, he got charged an extra 2. He legit called to our corporate office to raise hell about it, he didn't get his way.

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A reddit user wrote a review on Jan 2017
Worst child-related thing you've seen?

Once someone was trying to steal one of our auto transports. The worst of it was since he wanted to pay cash, I had to call and verify 3 separate phone numbers. So he pulled out 3 burners for me to verify. I said "No people who know you" so he got his two kids out of his car, and handed them those phones, and told them to show me them when they rang. I mean, technically they're people who know him but I wasn't about to use two kids who couldn't be over the age of 8 as viable references. Eventually he saw I wasn't playing his game and went to another store, and surprise surprise, the trailer went missing.

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The team at U-Haul

  • The founders of U-Haul is Leonard Shoen.
  • The key people at U-Haul are Edward J. Joe Shoen and Leonard Shoen.
Key people
Edward J. Joe Shoen
Leonard Shoen
The inside scoop
U-Haul has been in the moving industry since 1945. Since that year, U-Haul has been serving do-it-yourself movers and their households. Today, they offer moving truck rental, storage and relocation services, to name a few.

U-Haul rankings

U-Haul is ranked #10 on the Best Retail companies to work for in Arizona list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

U-Haul salaries

Average U-Haul salary
$14.97
hourly
$31,147 yearly
Updated March 14, 2024

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U-Haul diversity

9.8
Diversity score
We calculated U-Haul’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of U-Haul’s workforce.
U-Haul diversity summary. Zippia estimates U-Haul's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated U-Haul's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of U-Haul's workforce.
  • U-Haul has 19,500 employees.
  • 38% of U-Haul employees are women, while 62% are men.
  • The most common ethnicity at U-Haul is White (61%).
  • 18% of U-Haul employees are Hispanic or Latino.
  • 11% of U-Haul employees are Black or African American.
  • The average employee at U-Haul makes $31,147 per year.
  • U-Haul employees are most likely to be members of the democratic party.
  • Employees at U-Haul stay with the company for 3.3 years on average.

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U-Haul financial performance

9.7
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

U-Haul currently has 5.9B in revenue. U-Haul's most recent quarter produced 1.5b (q1'2023).

U-Haul annual revenue

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Highest paying U-Haul competitors

Compare U-Haul salaries to competitors, including Genesis Diamonds, BLAIR, and Lands' End. Employees at Genesis Diamonds earn the highest average yearly salary of $39,873. The salaries at BLAIR average $37,958 per year, and the salaries at Lands' End come in at $37,054 per year.
RankCompanyAverage salaryJobs
1$39,8730
2$37,9580
3$37,0540
4$35,9190
5$35,5850
6$32,9930
7$32,8510
8$32,2940
9$32,2420
10$31,3600
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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of U-Haul, including salaries, political affiliations, employee data, and more, in order to inform job seekers about U-Haul. The employee data is based on information from people who have self-reported their past or current employments at U-Haul. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by U-Haul. The data presented on this page does not represent the view of U-Haul and its employees or that of Zippia.

    U-Haul may also be known as or be related to Santa Maria Coop LLC, U Haul, U-Haul, U-Haul International Inc and U-haul International, Inc.