Psychosocial Wellbeing Support Adviser - Australia Awards Global SupportMechanism (AAGSM) Global
Palladium 3.1
New York, NY jobs
Psychosocial Wellbeing Support Adviser - Global Support Unit
1-year Fixed term with possibility of extension
Competitive salary and hybrid work arrangement
Friendly and supportive work environment
Canberra preferred other locations within Australia considered
About Palladium
Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives.
The program
The Australia Awards Global Support Mechanism (AAGSM) is an initiative designed to enhance the Department of Foreign Affairs and Trade's (DFAT) international scholarship program -by providing operational, technical and analytical services to DFAT and the broader scholarship delivery network (scholars, Universities, Industry, DFAT posts). In doing so, the AAGSM enhances DFAT's capacity to drive policy, partnerships and respond to the demand for evolved scholarship program delivery architecture. The AAGSM consists of the Global Support Unit (GSU) - responsible for operational and technical services to DFAT's International Education and Scholarships Branch (EDB) and scholarship network, and the Global Research Unit (GRU)
The role
The Psychosocial Wellbeing Support Adviser plays a key role in advancing strategic objectives by providing technical support services that promote gender equality, disability and social inclusion outcomes throughout DFAT's international scholarship programs network. It is responsible for providing highlevel psychosocial and wellbeing advice, policy guidance, capacity support and training across the Australia Awards network throughout the scholarship and Fellowships cycle.
The role supports the psychosocial wellbeing of scholars and fellows by offering expert psychosocial guidance, case management and advisory support to the network. It also leads the development of psychosocial wellbeing capacity building and learning initiatives and contributes to policy review and bestpractice programming.
The position is supervised by the Senior GEDSI Adviser and may oversee ShortTerm Advisers (STAs) to ensure a coordinated approach to case management, policy and service delivery.
Responsibilities will ensure:
Lead and advise on critical psychosocial and mental health incidents in collaboration with scholars, DFAT, institutions and support services; contribute to policy development and improvements with a wellbeing focus; and design, deliver or support capacitybuilding activities on psychosocial wellbeing, mental health and case management across the Australia Awards network.
Provide confidential and culturally sensitive psychosocial support and case management to scholars, including predeparture assessments, tailored support plans, liaison with universities and DFAT on complex cases, referral to appropriate wellbeing services, and maintaining accurate case records in line with privacy and case management systems and protocols.
Provide ondemand expert advice to DFAT, Post staff and Australian universities on managing scholar psychosocial wellbeing issues, and support institutions in implementing and sharing bestpractice mental health and wellbeing approaches across the network, recognising differing institutional contexts and resourcing.
Contribute to policy and program development by reviewing and enhancing psychosocial wellbeing policies, developing guidelines and resources, facilitating consultations across the Australia Awards network, and working with the M&E team to monitor trends and risks and recommend proactive strategies.
Build capacity and strengthen stakeholder engagement by delivering psychosocial wellbeing training, fostering collaboration with institutions, working with the Disability Adviser on joint guidelines and toolkits for intersecting needs, and promoting an inclusive environment that supports scholar resilience and wellbeing.
Contribute to MEL and reporting activities by collaborating with DFAT, GRU and other stakeholders on research and trend analysis; convening learning and sharing initiatives (including Communities of Practice where required); participating in GSU reflections and MEL activities aligned with annual plans; using insights to refine program strategies and enhance scholar experience; and delivering highquality reporting in line with DFAT standards.
About you
You will bring demonstrated expertise in designing and delivering psychosocial wellbeing, mental health and disabilityinclusion capacitybuilding and policy initiatives that are both preventative and responsive, and that uphold the critical care and safeguarding needs of diverse cultural and social groups.
Additional key requirements include:
Tertiary qualifications in Psychology, Mental Health, Nursing or Counselling or another relevant field and/or equivalent relevant experience and training.
Proven expertise in designing and delivering psychosocial wellbeing, mental health and disability inclusion capacity-building and policy initiatives that are both preventative and responsive to the critical care and safeguarding needs of diverse cultural and social groups
Proven expertise in psychosocial wellbeing and mental health case management within the Australian healthcare system, ensuring case management protocols and confidentiality meet high professional standards and fostering positive stakeholder collaboration to support scholar wellbeing and continuity of care
Proven expertise in conducting psychosocial and mental health analysis and research, undertaking consultations, developing strategies, and assessing and strengthening policies and practice
Experience in safeguarding in a multicultural and inclusive environment; experience in international scholarship programs or in the tertiary education environment is highly desirable
excellent interpersonal skills, including cross-cultural experience and communication skills, with the ability to navigate complex issues
Demonstrated excellence in stakeholder engagement to maintain productive relationships, facilitate capacity development and influence a wide range of stakeholders,
Excellent writing skills with the ability to adapt to a wide range of purposes and audiences, including research, strategic, policy, templates and training documents.
To Apply
Please submit your application online, including your CV and brief cover letter (maximum 2 pages), outlining your suitability in line with the requirements of the position.
Established working rights required for suitable candidates; there is no visa sponsorship or relocation support available.
For further information please email
Closing date: Sunday 18 January 2025, 11.59pm AEDT
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability, or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.
Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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$104k-138k yearly est. 3d ago
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IT Support Specialist Distribution Center
Walgreens 4.4
Windsor, CT jobs
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Must possess strong interpersonal, decision making, problem solving and analytical skills. Schedule may include a variety of shifts, weekends and holidays.
Job Responsibilities :
Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices.
Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels)
Troubleshoots as first level support any problems experienced by production equipment.
Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
Lifts and transports PC's, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.
Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)
Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer
Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations.
About Walgreens
Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
High School Diploma/GED and previous experience in a technical support function.
Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
Knowledge of personal computer hardware and operating systems.
Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
Hours of support may require weekend, holiday and/or off-hours shift coverage.
Preferred Qualifications
Associate's Degree or technical degree.
Bachelor's Degree.
Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA.
Experience at a distribution center or manufacturing environment.
Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc.
Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
Experience building and maintaining databases (such as Web, Access and SQL).
Knowledge of network topologies.
Experience coordinating service requests with appropriate IT team.
Experience with operating production laser printers, such as OCE and Xerox, and thermal transfer printers.
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $21.24 - $31.25 / Hourly
$21.2-31.3 hourly 23h ago
Sr. IT Strategic Sourcing Specialist
The Friedkin Group 4.8
Houston, TX jobs
Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.
Why Join Us
Career Growth: Advance your career with opportunities for leadership and personal development.
Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.
A Day In The Life
The Sr. IT Strategic Sourcing Specialist, under the leadership of the Sr. Manager, Strategic Sourcing and Procurement (SS&P) will assume the role of providing contracting, sourcing, analytics and procurement support to internal customers and departments, suppliers, and ensuring alignment with GST objectives. The Senior Specialist will 1) support GST on general contracting and procurement activities, 2) negotiate terms and conditions with suppliers, including favorable commercial terms to GST, and (3) provide cross functional support for the GST Procure to Pay lifecycle adhering to set Policies. The Senior Sourcing Specialist will take action to enhance cross-functional coordination and maintain ongoing communications between customers and suppliers.
As a Sr Spec, Sourcing (SS&P) you will:
Procurement:
Ensure alignment of purchase orders with IT capital and operational budgets (CAPEX/OPEX), and reconcile variances in ERP and procurement systems
Generate, monitor, and reconcile purchase orders, SOW's, Order Forms and Master Agreements
Create, Manage, Monitor multi-year agreement renewal list
Identify, evaluate, and select suppliers to meet company procurement needs through 7 Step or other similar sourcing process
Develop relationships with Accounts Payable and other functional groups to support supplier payment, supplier set up, resolve issues, and add value to the business
Additional issue resolution and ongoing management.
Contracting:
Leverage technology-specific contract templates and negotiate IT-specific terms (e.g., SLAs, data security, renewal clauses, audit rights, and licensing metrics) in collaboration with IT Security, Legal, and Business
Collaborate with cross-functional departments to ensure terms and conditions represent organizational interest,
Leverage contract templates with vendors, contract negotiations, administration and management
Secure and ensure successful implementation of contracts and supplier transitions,
Analyze and support corporate contract repository requirements
Manage assigned supplier performance and initiate corrective actions when necessary.
Sourcing Strategy:
Responsible for working with internal business to gather and assess business requirements
Conduct spend analysis, needs assessment, and support business case development
Identify cost savings, licensing optimization, contract consolidation, vendor rationalization, and service standardization opportunities across while maintaining/increasing quality, service, and mitigating risk
Create, report on, and provide recommendations regarding industry and market trends.
Support team on analytical needs and requirements
Responsible for proactive communications to internal business and for customer satisfaction, including supplier performance monitoring/reporting,
Address and resolve issues and minimize escalation opportunities
What We Need From You
Bachelor's Degree from four-year college or university Req
4-6 years related experience and/or training; or equivalent combination of education and/or experience. Required
Strong familiarity with procurement of IT Sourcing and best practices, enterprise software licensing (e.g., SaaS, perpetual), and IT consulting/services (e.g., managed services, implementation, and professional services).
Experience sourcing IT Hardware, Software, and Services within a corporate, enterprise or multi-site environment
Capability to multi-task and prioritize according to changing needs
Ability to complete projects and assignments on-time with minimal supervision
Ability to develop relationships within an operational environment and successfully represent the needs of the business in a productive manner
Microsoft Office (Word, Excel, PowerPoint), SAP S/4 HANA, SAP Ariba (or other similar P2P/S2P system(s)
Data Analysis (spend, supplier, contracts) - create, collect and analyze data to make recommendations
Excellent time management and project management skills. Ability to participate in projects in collaborative environment with competing priorities
Day to Day support on procurement activities and requirements
Sourcing Strategy Formulation and Implementation
Demonstrated Leadership and Team player qualities
Personable, professional with the ability to display an extroverted personality. Responsible for Collaboration and Selling to internal BU's and Suppliers on sourcing opportunities and lowering TCO
Excellent Communication Skills - written/verbal, ability to listen effectively and then act appropriately
DL NUMBER - Driver License, Valid and in State Required
Certified in Production and Inventory Management (CPIM)-APICS Preferred
Supplier Performance Management Developing-Advanced Required
Negotiation Developing-Advanced Required
Influencing Skills Developing-Advanced Required
Procurement Software Developing-Advanced Required
Market Research Developing-Advanced Required
Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Developing-Advanced Required
Vendor Management Developing-Advanced Required
Supplier Relationship Management Developing-Advanced Required
Strategic Sourcing Developing-Advanced Required
Supplier Identification And Selection Developing-Advanced Required
Forecasting Developing-Advanced Required
Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Travel Requirements
20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis). The associate will work from the Friedkin Corporate Campus (FCC) 4 days per week and may occasionally be required to travel to the Vehicle Processing Center (VPC) and Parts Distribution Center (PDC), as well as other sites (including out-of-state) as needed.
Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at . We celebrate diversity and are committed to creating an inclusive environment for all associates.
We are seeking candidates legally authorized to work in the United States, without Sponsorship.
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$85k-115k yearly est. 4d ago
Key Account Support Specialist
Advantage Solutions 4.0
Landover, MD jobs
Primary Posting Location : City Landover Primary Posting Location : State/Province MD Primary Posting Location : Postal Code 20785 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management
Minimum
USD $18.50/Hr.
Maximum
USD $26.44/Hr.
Summary
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
CONNECT TO YOUR CAREER
Not ready to apply? Connect with us for general consideration.
$18.5-26.4 hourly 4d ago
Key Account Support Specialist
Advantage Solutions 4.0
Tampa, FL jobs
Primary Posting Location : City Charlotte Primary Posting Location : State/Province NC Primary Posting Location : Postal Code 28201 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management
Minimum
USD $18.50/Hr.
Maximum
USD $26.44/Hr.
Summary
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
CONNECT TO YOUR CAREER
Not ready to apply? Connect with us for general consideration.
$18.5-26.4 hourly 2d ago
Technical Support Specialist III
Pc Solutions 3.9
Clovis, CA jobs
Full-time Description
SUMMARY OF FUNCTIONS:
As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability. The Network Engineer III is expected to have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, client-focused environment.
BASE PAY AND COMPENSATION:
The Technical Support Specialist III will receive an hourly wage starting at $38.00 per hour up to $55.00 per hour. This position is a full-time position and may be required to work some weekends and holidays as needed.
BENEFITS:
Employer-Contributed Health Benefits
Employer-Contributed Dental & Vision Insurance
Employer-Contributed Life Insurance
401K Retirement Plan- PCS Safe Harbor Matches up to 4% when eligible
Flexible Spending Account (FSA) Health Care Program
30% Employee Discount at 13 Prime Steak in Clovis, CA
30% Employee Discount at Yolked Kitchen in Clovis, CA
Employee Training and Certifications
Paid Holidays - 10 Days
Paid Sick Leave
Paid Vacation Time
Company Sponsored Luncheons and Fully Stocked Kitchen
KEY RESPONSIBILITIES:
Design, implement, and manage network systems including routers, switches, firewalls, and load balancers.
Monitor network performance and ensure high availability and reliability across client environments.
Troubleshoot and resolve network-related issues promptly, providing escalation support when necessary.
Perform network maintenance and upgrades, including patches and firmware updates.
Develop and enforce network security policies, disaster recovery plans, and backup procedures.
Conduct regular network performance testing and generate detailed reports.
Collaborate with internal teams and vendors to optimize network services.
Provide technical support and guidance to clients and junior staff.
Stay current with emerging technologies and best practices.
Performs review audits of client's current information systems.
Perform Disaster Recovery functions for supported end clients.
Perform Network and Security Audits.
Oversee and administer client's network servers, network infrastructure, peripheral devices, and workstations.
Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms.
Ensure the integrity and security of enterprise data on host computers, multiple databases.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Utilize our organization's monitoring software/hardware used in maintaining the client's network infrastructure.
Deployment and installation of workstations, hardware and software at client locations.
Driving to client sites to deliver goods and perform maintenance and troubleshooting as described above.
Driving is a core job function, and alternative transportation methods would not meet operational needs.
Requirements
QUALIFICATIONS:
Bachelor's degree in computer science, Information Technology, or related field.
3-5 years of experience in network engineering, preferably in an MSP environment.
Strong knowledge of network protocols (TCP/IP, DNS, DHCP, TCP/IP) and routing/switching technologies.
Experience with firewalls, VPNs, SD-WAN, and network security principles.
Familiarity with cloud networking (AWS, Azure) and virtualization technologies.
Proficiency in network monitoring tools and remote management systems.
Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are a plus.
Excellent communication and customer service skills.
Ability to work independently and participate in on-call rotations.
Ability to legally operate a motor vehicle in California and maintain a driving record that meets company safety standards.
Employment is contingent upon successfully completing a Criminal Justice Information Service (CJIS) background check, as required by law
Background check and drug screen will be conducted after a conditional offer of employment is made.
SKILLS & KNOWLEDGE:
Ability to work independently and achieve high standards to meet multiple deadlines.
Explicitly proficient communicator, including writing, speaking, editing, proofreading.
Ability to work on small and large projects with great attention to detail.
Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
Interpersonal skills such as telephony skills, communication skills, active listening, and client-care.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization's key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Scripting skills (PowerShell) for automation tasks.
Understanding and defining the 7 layers of OSI model.
Experience in SAN, Nas, ISCSI,RAID
Experience in Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support.
Experience with VoIP systems and wireless networking.
Mail protector Migration and DNS configuration Skills.
Experience in Active Directory Support, Microsoft Windows, Microsoft Exchange, and Windows Server Support.
Salary Description $38.00 - $55.00
$38-55 hourly 47d ago
Performance Science Intern
IMG Academy 4.4
Bradenton, FL jobs
The Performance Science Intern will support the Performance Science & Innovation team at IMG Academy to deliver the company's mission to empower student-athletes to win their future. Gain knowledge in different areas of performance science through formal education sessions, required readings, and roundtable discussions with various support staff.
Develop competency with IMG Academy performance technologies (e.g., VALD Suite, PlayerData) and athlete management system (TeamworksAMS).
Assist in the collection and interpretation of performance data, and effectively communicate findings to student-athletes, coaches, and other support staff as appropriate.
Conduct an internship project focused on student-athlete development and performance and deliver a final project presentation to IMG Academy colleagues.
Knowledge, Skills and Abilities:
Bachelor's degree or entering final year of undergraduate study in sport and performance science or related area (e.g. kinesiology, exercise science, biomechanics, etc.).
Knowledge of sport and performance science disciplines and their impact on training and development of youth athletes.
Ability to apply scientific principles to athlete development pathways.
Experience cleaning, organizing, analyzing, and communicating data relevant to athlete performance.
Excellent written and verbal presentation skills with the ability to interface with a variety of audiences.
Highly organized with the ability to multi-task in a fast-paced organization.
Ability and desire to work collaboratively with colleagues.
$26k-31k yearly est. 8d ago
Web Developer & IT Support Specialist
A Plus Tree 4.6
Sacramento, CA jobs
Job Description
Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career.
We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA.
Responsibilities
· Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed.
· Monitor internal support channels (Teams, phone, chat) and provide timely assistance.
· Deliver training and guidance on internal software tools to staff.
· Triage and resolve software bugs and performance issues across web and mobile platforms.
· Develop new features, integrate third-party APIs, and maintain cross-platform compatibility.
· Maintain technical documentation for codebases, systems, and user-facing resources.
· Participate in planning meetings and help prioritize features and technical tasks.
· Administer SharePoint and Microsoft 365 environments, including permissions and group access.
· Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits.
Preferred Skills
· PHP
· JavaScript
· MySQL
· CSS
· HTML
Preferred Experience
· React Native
· Angular
Benefits:
Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching.
*A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$50k-80k yearly est. 3d ago
IT Help Desk Technician
Crew Carwash 3.7
Indianapolis, IN jobs
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: Competitive compensation Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Industry-leading training
Incredible growth potential
Tuition reimbursement and paid IT certifications
Group health, dental, and vision
401K with company match
Crew's expectations:
Work schedule is generally 10a-8p, 5 days per week and includes 1 weekend day each week.
Provide level 1 telephone/email support for all Crew locations.
Respond to incoming ticketing portal break/fix and new IT requests.
Repair, image, and configure new IT assets for deployment at Crew locations.
Troubleshoot application and hardware issues to resolve problems for users.
Possess initiative and motivation with a “get the job done” attitude.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent is required. A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information Technology highly preferred.
Must possess the ability to deal tactfully with customers, team members, and the general public.
Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!
$30k-41k yearly est. 8d ago
Store Systems Help Desk Technician
Racetrac 4.4
Atlanta, GA jobs
The Store Systems Help Desk Technician is responsible for supporting the organization's technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving.
What You'll Do:
Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store. Technicians are required to close a minimum of 6 tickets per 8 hour work day.
Ensures exceptional customer service to all field personnel, while working to maximize efficiency.
Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
Consistently follows all help desk standards and policies.
Manages time efficiently on a day-to-day basis to ensure all tasks and SLAs are complete in a timely manner
Reads and responds to emails; RaceTrac expects all employees to stay up-to-date on current tasks, issues, processes, and communications
What We're Looking For:
1+ years experience in a technical support to help desk role a plus
Knowledge of PC, network, hardware, and software installation and configuration a plus
Proficient in Microsoft Office Suite preferred
Schedule:
Tuesday - Saturday / 7:00 AM - 4:00 PM
Fueled by Growth, Driven by You
At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Responsibilities:
Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store. Technicians are required to close a minimum of 6 tickets per 8 hour work day.
Ensures exceptional customer service to all field personnel, while working to maximize efficiency.
Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
Consistently follows all help desk standards and policies.
Manages time efficiently on a day-to-day basis to ensure all tasks and SLAs are complete in a timely manner
Reads and responds to emails; RaceTrac expects all employees to stay up-to-date on current tasks, issues, processes, and communications
Qualifications:
1+ years experience in a technical support to help desk role a plus
Knowledge of PC, network, hardware, and software installation and configuration a plus
Proficient in Microsoft Office Suite preferred
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$31k-41k yearly est. Auto-Apply 20d ago
IT Location Support Specialist - Japan
H&M 4.2
shubuta, MS jobs
Job Description WHAT YOU'LL DO As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting.
You will:
* Provide on-site technical support for issues that cannot be resolved remotely.
* Install and configure hardware and services for new employees and office setups.
* Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities.
* Manage hardware inventory, market search, order, coordinate technical services, and handle invoices.
* Document tasks, track progress, and communicate improvement areas effectively.
WHO YOU'LL WORK WITH
As Location Support Specialist, you'll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager.
WHO YOU ARE
We are looking for people with…
* Experience in providing hardware and software diagnostics and support.
* Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
* Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel.
And people who…
* Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk.
* Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution.
* Lead with honesty by being sincere, self-aware, and open-minded in all interactions.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.
* All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
* In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
JOIN US
Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page.
* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
QualificationsAdditional Information
$23k-32k yearly est. 26d ago
CNC Service Technician - 1st Shift
Sigsauer 4.5
Exeter, NH jobs
Job Description
CNC Service Technician I
1st Shift
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: ****************
Position Summary:
This individual works within the Facilities Department. To perform maintenance on all CNC equipment, coordinate and support plant preventative maintenance systems, implement continuous improvement activities to support the manufacturing process. The CNC service Technician reports to the Machine Maintenance Manager and must work well in a team environment. This individual must work well with other trades, disciplines, facilities personnel, and always keep in mind that our goal is to support manufacturing, production, and all other internal customers. This is a “hands on” position.
FLSA: Non-Exempt
Job Duties and Responsibilities
The CNC service Tech must have the ability to accurately diagnose, Replace / repair, predict and prevent potential equipment failure to minimize down time.
This position will also perform preventative maintenance as well as help in continually developing our preventative maintenance program.
Installs and repairs hydraulic, coolant or air systems which are associated with the machine.
Repairs or replaces gauges, valves, pressure regulators and other machine related equipment.
Must be able to work on several projects at a time, to meet the needs of a rapidly changing environment.
Ability to properly troubleshoot failure of mechanical components.
Good communication skills, ability to follow directions and works well in either an individual or team environment.
Familiarity with all required safety practices associated with the job and Follow safety procedures, security protocol, and wear proper PPE.
Knowledge of CNC Controls and Drives, Electrical power distribution.
An understanding and commitment to preventative maintenance.
Ability to effectively utilize vendors and outside contractors.
Education/Experience & Skills:
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
5 - 7 years of maintenance experience on CNC Equipment.
Technical School or College Diploma a plus.
Computer literacy and proficiency with Microsoft Office suite.
Excellent verbal and written communication skills.
Ability to stay calm during stressful situations.
Must have experience and knowledge pertaining to maintaining production CNC mills, lathes, mill-turns, broaches, and similar machines.
Knowledge of automatic tool changers and pallet systems.
Ball screw & axis support bearing replacement & alignment.
Spindle replacement and repairs.
Hydraulic and pneumatic troubleshooting and repair.
Turret repair and alignment.
Must have a strong ability to read mechanical drawings and part prints.
Electrical and electronic troubleshooting background.
Ability to read and follow ladder and wiring diagrams.
Ability to troubleshoot electro-mechanical assemblies.
Control experience with Fanuc, Siemens as well as other PLC experience is necessary.
220 / 480volt knowledge and experience.
Troubleshooting knowledge and experience.
Dependable -- more reliable than spontaneous.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
Predictive Maintenance, Ball bar calibration, Vibration Analysis.
Working Conditions:
Regularly perform repetitive tasks.
Work is primarily standing (90 + % of the shift) except for lunch and break periods.
Shifts are 8 hours, 10 hours, and 12 hours.
The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping/squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
Must wear required Personal Protective Equipment (PPE) where required.
Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
$41k-54k yearly est. 30d ago
CNC Service Technician - 1st Shift
SIG Sauer Careers 4.5
Exeter, NH jobs
CNC Service Technician I
1st Shift
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com
Position Summary:
This individual works within the Facilities Department. To perform maintenance on all CNC equipment, coordinate and support plant preventative maintenance systems, implement continuous improvement activities to support the manufacturing process. The CNC service Technician reports to the Machine Maintenance Manager and must work well in a team environment. This individual must work well with other trades, disciplines, facilities personnel, and always keep in mind that our goal is to support manufacturing, production, and all other internal customers. This is a “hands on” position.
FLSA: Non-Exempt
Job Duties and Responsibilities
The CNC service Tech must have the ability to accurately diagnose, Replace / repair, predict and prevent potential equipment failure to minimize down time.
This position will also perform preventative maintenance as well as help in continually developing our preventative maintenance program.
Installs and repairs hydraulic, coolant or air systems which are associated with the machine.
Repairs or replaces gauges, valves, pressure regulators and other machine related equipment.
Must be able to work on several projects at a time, to meet the needs of a rapidly changing environment.
Ability to properly troubleshoot failure of mechanical components.
Good communication skills, ability to follow directions and works well in either an individual or team environment.
Familiarity with all required safety practices associated with the job and Follow safety procedures, security protocol, and wear proper PPE.
Knowledge of CNC Controls and Drives, Electrical power distribution.
An understanding and commitment to preventative maintenance.
Ability to effectively utilize vendors and outside contractors.
Education/Experience & Skills:
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
5 - 7 years of maintenance experience on CNC Equipment.
Technical School or College Diploma a plus.
Computer literacy and proficiency with Microsoft Office suite.
Excellent verbal and written communication skills.
Ability to stay calm during stressful situations.
Must have experience and knowledge pertaining to maintaining production CNC mills, lathes, mill-turns, broaches, and similar machines.
Knowledge of automatic tool changers and pallet systems.
Ball screw & axis support bearing replacement & alignment.
Spindle replacement and repairs.
Hydraulic and pneumatic troubleshooting and repair.
Turret repair and alignment.
Must have a strong ability to read mechanical drawings and part prints.
Electrical and electronic troubleshooting background.
Ability to read and follow ladder and wiring diagrams.
Ability to troubleshoot electro-mechanical assemblies.
Control experience with Fanuc, Siemens as well as other PLC experience is necessary.
220 / 480volt knowledge and experience.
Troubleshooting knowledge and experience.
Dependable -- more reliable than spontaneous.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
Predictive Maintenance, Ball bar calibration, Vibration Analysis.
Working Conditions:
Regularly perform repetitive tasks.
Work is primarily standing (90 + % of the shift) except for lunch and break periods.
Shifts are 8 hours, 10 hours, and 12 hours.
The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping/squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
Must wear required Personal Protective Equipment (PPE) where required.
Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
$41k-54k yearly est. 60d+ ago
CNC Service Technician - 1st Shift
Sig Sauer Inc. 4.5
Exeter, NH jobs
CNC Service Technician I 1st Shift SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: ****************
Position Summary:
This individual works within the Facilities Department. To perform maintenance on all CNC equipment, coordinate and support plant preventative maintenance systems, implement continuous improvement activities to support the manufacturing process. The CNC service Technician reports to the Machine Maintenance Manager and must work well in a team environment. This individual must work well with other trades, disciplines, facilities personnel, and always keep in mind that our goal is to support manufacturing, production, and all other internal customers. This is a "hands on" position.
FLSA: Non-Exempt
Job Duties and Responsibilities
* The CNC service Tech must have the ability to accurately diagnose, Replace / repair, predict and prevent potential equipment failure to minimize down time.
* This position will also perform preventative maintenance as well as help in continually developing our preventative maintenance program.
* Installs and repairs hydraulic, coolant or air systems which are associated with the machine.
* Repairs or replaces gauges, valves, pressure regulators and other machine related equipment.
* Must be able to work on several projects at a time, to meet the needs of a rapidly changing environment.
* Ability to properly troubleshoot failure of mechanical components.
* Good communication skills, ability to follow directions and works well in either an individual or team environment.
* Familiarity with all required safety practices associated with the job and Follow safety procedures, security protocol, and wear proper PPE.
* Knowledge of CNC Controls and Drives, Electrical power distribution.
* An understanding and commitment to preventative maintenance.
* Ability to effectively utilize vendors and outside contractors.
Education/Experience & Skills:
* High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
* 5 - 7 years of maintenance experience on CNC Equipment.
* Technical School or College Diploma a plus.
* Computer literacy and proficiency with Microsoft Office suite.
* Excellent verbal and written communication skills.
* Ability to stay calm during stressful situations.
* Must have experience and knowledge pertaining to maintaining production CNC mills, lathes, mill-turns, broaches, and similar machines.
* Knowledge of automatic tool changers and pallet systems.
* Ball screw & axis support bearing replacement & alignment.
* Spindle replacement and repairs.
* Hydraulic and pneumatic troubleshooting and repair.
* Turret repair and alignment.
* Must have a strong ability to read mechanical drawings and part prints.
* Electrical and electronic troubleshooting background.
* Ability to read and follow ladder and wiring diagrams.
* Ability to troubleshoot electro-mechanical assemblies.
* Control experience with Fanuc, Siemens as well as other PLC experience is necessary.
* 220 / 480volt knowledge and experience.
* Troubleshooting knowledge and experience.
* Dependable -- more reliable than spontaneous.
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
* Predictive Maintenance, Ball bar calibration, Vibration Analysis.
Working Conditions:
* Regularly perform repetitive tasks.
* Work is primarily standing (90 + % of the shift) except for lunch and break periods.
* Shifts are 8 hours, 10 hours, and 12 hours.
* The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping/squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
* Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
* Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
* Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
* Must wear required Personal Protective Equipment (PPE) where required.
* Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
$41k-54k yearly est. 60d+ ago
Technical Support Specialist
Swap 4.0
Austin, TX jobs
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions.
This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams.
You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better.
Key responsibilities
Investigate technical issues escalated from our CX team.
Review API logs, webhook events, and internal monitoring tools.
Act as a Tier 2 escalation point for issues such as:
API errors
Webhook failures
Customs or documentation questions
Stripe disputes
Carrier claims (lost/damaged parcels)
Label regeneration & shipping rule misconfigurations
Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations).
Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues.
Join merchant calls when a technical specialist is needed for clarification or support.
Create and maintain documentation, internal guides, and Knowledge Base articles.
Contribute to process improvements that help reduce ticket volume and improve the support experience.
What we would like to see:
2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics.
Strong working knowledge of:
APIs & webhooks (authentication, error codes, debugging)
E-commerce platforms (Shopify, BigCommerce, WooCommerce)
Payments & disputes (Stripe or similar)
Shipping & logistics (carriers, customs docs, duties/taxes)
Excellent communication skills - able to explain technical concepts clearly.
Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS.
Empathetic and solution-oriented approach to customer interactions.
Ability to manage escalations and coordinate with multiple teams.
Strong organisational and time-management skills in a fast-paced environment.
What Success Looks Like
Merchant issues are resolved quickly, accurately, and with great communication.
Documentation and internal tooling become easier for the rest of the team to use.
You become the go-to person for one or more technical areas.
Insights you surface help improve product quality and reduce future issues.
Merchants feel confident and supported after technical escalations.
Benefits:
Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
$35k-46k yearly est. Auto-Apply 33d ago
IT Helpdesk Technician Level 2
Brickell Motors-Audi 4.0
Laguna Niguel, CA jobs
IT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County - Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation (travel between Laguna Niguel and Foothill Ranch stores required)∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
$31k-59k yearly est. Auto-Apply 60d+ ago
IT Helpdesk Technician Level 2
Murgado Automotive Group 4.0
Lake Forest, CA jobs
Job DescriptionIT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County - Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation (travel between Laguna Niguel and Foothill Ranch stores required)∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$31k-59k yearly est. 20d ago
IT Help Desk Technician
Exxel Outdoors LLC 3.9
Tupelo, MS jobs
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$29k-38k yearly est. Auto-Apply 32d ago
IT Help Desk Technician
Exxel Outdoors LLC 3.9
Tupelo, MS jobs
We are looking for an IT Help Desk Technician to join our Tupelo, MS team!
This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly.
Check out the full below, and if this sounds like the right fit, we would love to see your application!
POSITION SUMMARY:
The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges.
This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions.
Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to inquiries and resolve technical issues for users (employees or customers).
Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity.
Maintain our Active Directory (Users, Security Groups, Policies, etc.)
Log, track, and manage support requests in our help desk system.
Guide users through fixes remotely using screen sharing tools.
Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training.
Decommission user accounts as required.
Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc.
Refer complex or unresolved issues to the IT Manager.
Create and update knowledge base articles and training materials.
Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards.
Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote.
Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns.
Develops and maintains updated Common Operating Environment (COE)
Track and maintain inventory of all company assets.
Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution.
Work effectively and thrive as a member of various work groups to bring greater value to the overall organization.
Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system.
Find new and innovative approaches to performing the business at hand.
Effectively manage multiple concurrent projects successfully.
Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required.
QUALIFICATIONS/SKILLS
BS or BA degree in Computer Science or equivalent education and experience.
Possession of certifications as listed below desired.
Familiarity with Dell & Apple.
Familiarity with Cloud computing environments.
Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools.
Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable.
Solid understanding of network concepts (TCP/IP, DNS, DHCP).
Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease.
Initiative - ability to work and achieve objectives independently.
Ability to manage multiple tasks at one time and meet deadlines.
Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology.
Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred.
Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects.
Strong organizational skills.
BUDGET QUALIFICATIONS
Will assist the IT Manager with annual budget preparation and periodical variance analysis.
CERTFICATIONS (If applicable)
Comptia A+, Network+, ITIL Foundation
WORK ENVIRONMENT
A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
OTHER DUTIES AS ASSIGNED
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.
$29k-38k yearly est. 2d ago
IT Help Desk Technician
Exxel Outdoors LLC 3.9
Tupelo, MS jobs
We are looking for an IT Help Desk Technician to join our Tupelo, MS team!
This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly.
Check out the full below, and if this sounds like the right fit, we would love to see your application!
POSITION SUMMARY:
The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges.
This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions.
Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to inquiries and resolve technical issues for users (employees or customers).
Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity.
Maintain our Active Directory (Users, Security Groups, Policies, etc.)
Log, track, and manage support requests in our help desk system.
Guide users through fixes remotely using screen sharing tools.
Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training.
Decommission user accounts as required.
Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc.
Refer complex or unresolved issues to the IT Manager.
Create and update knowledge base articles and training materials.
Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards.
Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote.
Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns.
Develops and maintains updated Common Operating Environment (COE)
Track and maintain inventory of all company assets.
Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution.
Work effectively and thrive as a member of various work groups to bring greater value to the overall organization.
Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system.
Find new and innovative approaches to performing the business at hand.
Effectively manage multiple concurrent projects successfully.
Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required.
QUALIFICATIONS/SKILLS
BS or BA degree in Computer Science or equivalent education and experience.
Possession of certifications as listed below desired.
Familiarity with Dell & Apple.
Familiarity with Cloud computing environments.
Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools.
Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable.
Solid understanding of network concepts (TCP/IP, DNS, DHCP).
Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease.
Initiative - ability to work and achieve objectives independently.
Ability to manage multiple tasks at one time and meet deadlines.
Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology.
Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred.
Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects.
Strong organizational skills.
BUDGET QUALIFICATIONS
Will assist the IT Manager with annual budget preparation and periodical variance analysis.
CERTFICATIONS (If applicable)
Comptia A+, Network+, ITIL Foundation
WORK ENVIRONMENT
A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
OTHER DUTIES AS ASSIGNED
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.