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  • Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

    at&T 4.6company rating

    Remote or Pembroke Pines, FL job

    Job Description: Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $22.2 hourly 1d ago
  • Fiber Commercial Marketing Manager - Ohio

    T-Mobile Usa 4.5company rating

    Remote job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Commercial Market Manager is a Market leader responsible for driving fiber market penetration, subscriber growth, and revenue acceleration through strategic community engagement, sales initiatives, and market development. As a key member of the Commercial Broadband organization, this role oversees localized Commercial go to market strategies, competitive analyses, and cross-functional execution to ensure both immediate and sustained market success across single family homes, multi-dweling units, homeowner's associations and businesses. This role will focus on launching new markets tasked with optimizing tactical plans, accelerating channel enablement, and driving rapid lead generation, pre-orders, and sales velocity while partnering across functional areas within T-Mobile. In addition the role will focus on existing and mature markets with continuous performance optimization, refining go-to-market (GTM) strategies, and sustaining long-term growth through data-driven decision-making in partnership with corporate strategists. Market Strategy & Execution Coordinate and execute Market-specific sales strategies, programs, market engagement, community partnerships, local events and marketing initiatives to increase market share, revenue, and profitability. Oversee and execute the GTM Playbook, ensuring strategic alignment with market-specific demands and data-driven penetration strategies. Monitor and analyze local market industry trends, competitor activity, and market conditions to inform business strategies based on real time performance. Oversee, coordinate, and execute agreements with Multi-Dwelling Units, homeowner's associations, and small business deals with corporate strategy and installation teams. Channel Enablement & Sales Acceleration Working closely with corporate channel teams Implement comprehensive training and engagement programs to enhance sales teams' product knowledge, sales techniques, and customer engagement strategies. Drive channel performance and execution, ensuring sales velocity and conversion are maximized. Partner with sales leadership to refine sales enablement programs that align with market demands and sustains frontline engagement on Fiber product line. Performance Management & Optimization Performance manage against key performance indicators (KPIs) to measure marketing effectiveness, local NPS, channel conversion, sales performance, and subscriber growth and take action to ensure market stays within penetration goals. Provide regular insights, data analytics, and performance reviews to leadership with actionable recommendations. Utilize data to refine GTM strategies, optimize execution, and sustain long-term success. Partner with operations team to ensure local installation groups are delivering on product promises to customers. Cross-Functional Leadership Across Growth Driving Teams Work closely with Regional Marketing teams, along with PR, Integrated Marketing (positioning, merchandising, media, advertising, Web, CRM, etc.), Operations, and Sales, to ensure seamless execution of localized demand generation initiatives and overall brand, product, and strategy adherence. Align market strategies and tactical plans across paid, owned, earned media, promotional offers, and channel execution with the Quarterly Growth Plan (QGP) and broader business goals. Collaborate with Acquisition and Pricing Teams to develop competitive pricing models and promotional offers tailored to local market conditions. Monitor offer effectiveness and market competitiveness, making real-time strategic recommendations in collaboration with the pricing command center to maximize subscriber growth and profitability. Stakeholder & Community Engagement Build and maintain long-term partnerships with local authorities, permitting offices, and community leaders to ensure GTM readiness, remove potential build obstacles. Serve as the local escalation point for critical market and stakeholder issues, ensuring alignment with business objectives. Ensure MDU's and HOA's within fiber footprint are contracted, enabled, and supported to offer fiber services to their communities in partnership with MDU focused Commercial Marketing manager assigned to region. Required Qualifications & Experience: Bachelors degree in Marketing, Communications, Business, or related field. Advanced degree preferred. 4 years of progressive experience in commercial sales, business development, or community engagement, with at least 2 years telecommunications, MDU, or fiber sales. Strong leadership and ability to influence cross-functional teams. Proven success in local market development in Broadband industry to drive market success. Expertise in overseeing market intelligence, playbook development, and go-to-market strategies for accelerated penetration. Ability to collaborate with sales and field marketing leaders to develop sales enablement tools that drive market share, revenue growth, and profitability across private properties and multiple product categories. Strong analytical skills with experience in data-driven decision-making to drive business performance. Financial acumen with knowledge of ROI drivers, forecasting, and budgeting to manage financial objectives. Excellent interpersonal, written, and verbal communication skills, with experience presenting to Director Level. Experience in the Residential Broadband Category (Fiber, MSO, ILEC, etc.) preferred At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes, up to 30% DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $84,200 - $151,900Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, ******************************************** ID=REQ340850¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $84.2k-151.9k yearly Auto-Apply 8d ago
  • Major Account Executive, SMB Sales - Lafayette, LA

    T-Mobile Usa 4.5company rating

    Remote job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Major Account Executive, SMB Sales is a true hunter role! We're seeking highly skilled, results-oriented, and persistent sales professionals to bring our products and services to underserved markets. This role requires meeting and exceeding monthly sales quota objectives by successfully acquiring accounts within an assigned geographic territory. You will sell products, services, and solutions to gain new business through advanced prospecting, cold-calling, networking, and generating leads and referrals. You will analyze customer needs and utilize sophisticated solution-based selling techniques to demonstrate the value of T-Mobile products and services. Tailor customer recommendations, negotiate, and close business deals. Job Responsibilities: Cold Calling: Generate and work leads through prospecting, cold calling, and networking up-market. Customer Needs: Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets, and accessories. Sales Approaches: Devise creative and effective sales approaches, solutions, and proposals. Deal Negotiation: Negotiate and close deals. Retail Partnership: Partner proactively with Retail Stores in assigned territory to drive Business Sales results through education on Business Sales products and services and closing on Business Sales leads. Sales Automation: Fully utilize all sales force automation, funnel management, and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Knowledge Update: Continuously update knowledge of products, services, industry trends, and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Education and Work Experience: High School Diploma/GED (Required) Bachelor's Degree (Preferred) 4-7 years - outside sales experience with demonstrated history of sales achievements in a commissioned environment 2 years experience solutions/applications selling 2 years telecommunications / technical sales Knowledge, Skills and Abilities: Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required) Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required) Communication Excellent interpersonal, written, and oral communication skills (Required) Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) Proposal Writing Experience preparing, delivering, and following-up on product/service proposals and pricing quotations (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $102,400 - $184,800, inclusive of target incentives Base Pay Range: $61,440 - $110,880The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ340746¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $38k-62k yearly est. Auto-Apply 12d ago
  • Senior Strategic Business Associate

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!Vonage Communications API: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As a Business Development Specialist in the Strategic Business Development team, you will help to identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you'll empower customers to embrace innovative products and realize tangible value. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises. Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement). Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success. Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment. Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition. Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers. Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation. Act as business consultants from initiation through industrialization stages. Prepare detailed handover material. What you'll bring: Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations. Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS/Communication API space would also be hugely advantageous. How you'll benefit In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits. #LI-DHC1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $58k-86k yearly est. Auto-Apply 47d ago
  • Internal Communications Senior Manager

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Internal Communications Senior Manager works closely with the Head of Corporate Communications to develop, manage and drive Vonage's global internal communications strategy. This role also ensures employee engagement and alignment with Vonage's business goals by creating and executing ongoing, effective communications programs to help drive clear understanding of Vonage's strategy and employee engagement. This role blends strategy and execution: you'll set the vision for internal communications, deliver high-impact storytelling, and ensure consistent messaging across every channel. Your key responsibilities: Apply experience and expertise to consult and advise on internal communications plans, methods and strategies, including: Internal Communications Strategy: Design and execute a cohesive strategy that links employees to Vonage's mission, reinforces culture, and keeps a distributed, global workforce connected and engaged Determine the appropriate medium for intended audiences and messages, and build/maintain a communications calendar which is integrated with the larger marketing calendar Work with Marketing Science function to clearly define KPIs and measurement of success This includes managing the appropriate mix of internal communications programs, channels and vehicles to drive awareness and understanding of the various lines of business for Vonage Culture & Storytelling: Reinforce Vonage's culture through compelling storytelling that highlights employee impact, customer success, and company milestones Write, edit and finalize all aspects of employee communications, delivering materials that are engaging, impactful and inspire action This includes content for a wide range of communications materials including the corporate intranet, all-employee emails, C-level presentations, internal video communications scripts and executive talking points, among other materials and channels Review employee / audience feedback to determine the effectiveness of communications material, recommending and driving changes as appropriate to improve delivery and understanding Executive Engagement: Lead the programming for corporate All Hands meetings and major announcements for the Leadership Team, including counsel and enablement of leaders and peers across key functions to understand and effectively use internal communications channels to drive employee engagement Work with peers in the organization to identify and prioritize communication opportunities and deliver consistent, relevant messages Plan and ensure appropriate company / management participation in internal events Engage with business, product and functional leaders to understand new initiatives, products, business direction and associated communications requirements through the development and execution of internal communication plans for cross-functional programs and initiatives throughout the organization Change Management Communications: Serve as a trusted partner for change initiatives, ensuring clear, transparent, and effective communication across the organization Corporate Intranet/Internal Blog: Manage and enhance editorial process for the Corporate intranet and internal blog, including developing and managing editorial calendar and content; identifying timely and appropriate stories and writing them/collaborating with other functions to write stories; building network of communicators for story ideas and input; developing and overseeing analysis of data/metrics and solutions to improve internal communications content and readership; ensuring message consistency for all communications Specific Requirements (Technical Knowledge, Software, Etc.) Bachelor's degree in English, Journalism, or related field 10+ years of experience in internal communications Exceptional writing, editing, and verbal communication skills; mastery of AP style Proven ability to translate complex topics into clear, compelling employee messaging Trusted advisor to senior leadership with strong collaboration skills Demonstrated leadership and project management expertise Strategic thinker with interest in technology and software industries Strong organizational, problem-solving, and decision-making skills Delivers high-quality work under pressure; adept at managing multiple priorities Experienced in launching and managing intranets for global organizations Proactive, dependable, and detail-oriented team player Culturally aware communicator who builds trust across diverse audiences How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k). Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $90k-120k yearly est. Auto-Apply 11h ago
  • Integrated Campaign Specialist

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Integrated Campaign Specialist role will play a critical role in planning, executing, and reporting on cross-functional marketing initiatives. We are looking for someone committed to diligently organizing integrated go-to-market activities across business units to bridge the gap with Corporate Marketing.This includes organizing integrated marketing campaign activities, managing assigned campaign activities, prioritizing tasks, driving decisions, and communicating clearly to a diverse group of colleagues with interdependent timelines. This is a high visibility position with the opportunity to deliver immediate impact. It also is an opportunity to build strong cross-functional relationships with peers throughout Vonage. Your key responsibilities: Drive coordination between multiple Marketing teams and cross functional departments Program Management of integrated campaigns and activities. Own campaign work items and drive completions of activities across teams Engage stakeholders across teams to resolve hurdles and blockers Lead status meetings, record action items, document owners, and drive follow up. Communicate critical stakeholder info sending weekly Integrated Marketing campaign status updates to key teams and stakeholders Keep integrated marketing campaigns and project effort on timelines and within budget. Use data to optimize marketing programs, identify trends, and report on ROI to leadership. Build comprehensive integrated marketing plans in collab with Product Marketing Managers Coordinate with Business Unit Marketing teams to define GTM Strategies, Target Markets Target Buyers, Segments, Channels, Customer Journeys, and messaging for integrated marketing efforts Maintain a holistic integrated marketing calendar for real-time use across departments Document integrated marketing campaign activities & key Marketing Ops requests Work with Product Marketing teams to identify product market fit, competitive advantages, and market trends to identify priority marketing opportunities Establish success metrics and reporting to measure results of integrated marketing campaigns Ensure messaging is consistent and aligned with commercial objectives across the organization. What you'll bring: A growth mindset with a willingness to learn new skills and a proactive attitude Task management: identify, define, and coordinate tasks across multiple initiatives Scope management: ensure all required work is identified to complete work successfully Time management: manage the timely completion of initiatives and tasks to timelines Communication management: take notes, ensure timely and appropriate communication of critical initiative information to the appropriate stakeholders Stakeholder management: identify teams impacted, analyze stakeholder expectations, and develop strategies to engage stakeholders on decisions and execution effectively Practical experience building integrated Go-to-Market strategies and execution plans Required: Integrated Marketing Background Demonstrated experience developing, executing, and managing cohesive marketing strategies. Skilled at presenting a consistent brand message across multiple channels. Campaign management overseeing the end-to-end execution of integrated marketing campaigns, managing budgets, timelines, and resources to ensure successful delivery. Brand consistency: Act as a brand steward, ensuring that all marketing assets, messaging, and communications adhere to brand guidelines and convey a unified value proposition to the customer. Performance analysis background with ability to track, measure, and analyze campaign performance and key performance indicators (KPIs). Content development experience working with creative teams to create compelling, high-quality content and marketing materials, such as blog posts, landing pages, and sales enablement resources. Program Leadership Skills Minimum 1 year of Integration Marketing Program Management experience Minimum 1 year of Marketing campaign & strategy experience Attention to detail, ability to manage multiple projects, documents, and trackers Demonstrable cross-functional collaboration skills to serve as a liaison between marketing and other departments including sales, product, creative, and analytics. Clear examples of proficiency in work prioritization & time management Experience with project management software & process documentation software Soft skills Strategy and Planning Situational analysis & Communication - Written & Verbal Negotiation & conflict resolution Communication - Written & Verbal Task Management & Prioritization Presentation creation and Presenting of campaign plans and strategies What we consider a plus: Team Integration Management: organizational change activities across teams Resource Management: organize, manage, and lead the teams to success Risk management: planning, identification, analysis, response planning, and controlling risk on a campaign. Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $43k-57k yearly est. Auto-Apply 13d ago
  • HRIS Intern

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: We are looking for a proactive and detail-oriented HRIS Intern to support the day-to-day operations of our global HRIS function. This internship is ideal for someone eager to gain exposure to HR processes, and operational support in a professional setting. You'll work closely with HR professionals gaining hands-on experience in a dynamic, fast-paced environment. Your key responsibilities: Support the HR Systems team with basic data entry and routine updates in the HRIS. Assist with preparing and uploading simple data files under the guidance of senior team members. Help with basic system configuration tasks, such as updating fields or settings, as directed. Partner with HR team members to troubleshoot straightforward user profile issues and confirm data accuracy. Help identify and document minor system issues and research possible solutions with supervision. Assist in maintaining data integrity across HR systems through regular checks, audits, and clear documentation. Support data integration efforts by helping monitor data feeds and reporting any inconsistencies. Collaborate with HR staff to assist with system updates, testing, training preparation, and documentation. Provide basic end-user support and help train employees on simple self-service workflows. Participate in testing new features, updates, and fixes by following test scripts and recording results.Help build and run basic HR reports and perform simple audits to support data quality. Assist in creating or updating learning materials such as job aids, guides, or small visual resources. Perform general administrative or project support tasks as assigned. What you'll bring: Required: Currently pursuing a Bachelor's or Master's degree in Human Resources, Business, Finance, or a related field. Interest in learning HRIS database design, system structure, and basic HR technology functions. General curiosity about HR processes such as payroll, benefits, compensation, staffing, or employee development. Strong interpersonal and communication skills, with the ability to work well in a team environment. Basic quantitative and analytical abilities, with a willingness to develop stronger skills. High attention to detail and accuracy in all work.Familiarity with or ability to learn HRIS tools, data management concepts, and common PC applications (e.g., Excel, spreadsheets, and other productivity software). #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $33k-46k yearly est. Auto-Apply 10d ago
  • Senior Sales Trainer

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Sales Enablement develops and administers sales training courses, material and programs for the company's sales organization. We help sales representatives and teams do their jobs better and achieve exceptional levels of customer service. You can join our team as a Senior Sales Trainer, researching, designing, developing, delivering and evaluating value-added training classes and programs. Your key responsibilities: Design, deliver, and continuously optimize a scalable, blended learning curriculum for all sales functions (onboarding and ongoing training), ensuring alignment with overall business objectives and Key Results (OKRs). Conduct proactive, rigorous assessments (e.g., performance data review, interviews, surveys) to precisely identify critical knowledge, skill, and process gaps, ensuring all training initiatives are directly linked to measurable business outcomes. Define, track, and report on key performance indicators (KPIs) related to training effectiveness (e.g., time-to-ramp, system adoption, forecast accuracy) and leverage data to drive continuous iteration and improvement of all enablement programs. Conceptualize and develop a comprehensive suite of engaging, blended learning assets, including interactive e-learning modules, high-quality video content, impactful live workshops, and comprehensive training documentation. Create, update, and govern training content to support ongoing sales enablement initiatives, ensuring accuracy, relevance, and alignment with the latest product, market, and sales process updates. Lead the strategy, training, and documentation for all critical sales technologies (e.g., CRM, sales engagement platforms, forecasting tools), actively promoting high adoption rates and ensuring data integrity across the sales stack. Act as a critical enablement partner, collaborating closely with Sales Leadership to jointly identify strategic skill gaps, critical training needs, and enablement priorities that maximize sales effectiveness. Partner with Subject Matter Experts (SMEs), Product Marketing, Sales Operations, and Marketing to ensure all content is technically accurate, market-relevant, and cohesively aligned with product roadmaps and Go-to-Market (GTM) strategies. Serve as a champion for continuous improvement in sales processes and training practices, researching and utilizing advanced adult learning principles, modern instructional design techniques, and new technologies to maximize learner engagement and retention. What you'll bring: Required: 3-5+ years of experience in sales training or enablement with a proven track record of improving sales team performance. Deep understanding of the B2B sales cycle and expertise in core skills like discovery, objection handling, presenting, negotiation, and closing. Strong working knowledge and training experience with key sales technologies, including CRM (e.g., Salesforce), conversation intelligence (e.g., Gong), and content management systems (e.g., Highspot). Exceptional ability to act as an engaging facilitator, inspiring and coaching sales professionals through dynamic training sessions and real-time guidance. Experience designing and managing blended learning programs (live, virtual, and self-paced). Proven ability to build trust and influence effectively across frontline sellers and senior leadership. Data-driven mindset with experience linking training programs to measurable business outcomes. Knowledge of adult learning theory and instructional design principles that drive effective training and development. Excellent written, verbal, and listening communication skills. What we consider a plus: Previous experience as an AE, SDR or Account Manager Big Plus: If you bring experience in training or coaching on a formal sales methodology, such as MEDDPICC. Where you will work: We are open to considering fully remote candidates located within the Eastern and Central time zones of the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $73k-92k yearly est. Auto-Apply 7d ago
  • Innovation Engagement Manager

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As an Innovation Engagement Manager, you will work cohesively with leading customers and partners, as we look to establish the network API space. Leveraging your exceptional business acumen and exceptional communication skills, you will empower customers to embrace innovative products, realize tangible value and showcase their success. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Collaborate with the Business Development Director in identifying new business opportunities with assigned customers and partners that maximize end-to-end value creation for both operators and enterprises. Enable discussions with the customer to map out potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement.. Facilitate strategic workshops with the customer to develop paper solutions and its key attributes; and articulate and illustrate customer/developer success Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Assist in defining commercial constructs, money flows and business cases to drive triple-win scenarios for Vonage, partners, and customers. Deliver business and solution consulting to customers on how to best utilize and customize products by driving collaboration with cross-functional teams both internal (e.g., product, solutioning, legal, marketing) and external (e.g., customer, enterprises), resulting in a detailed launch plan that is desirable, viable and feasible. Implement the defined path to launch and cooperate with the marketing team to create compelling online and offline activations based on measurable results. Eventually illustrate the path to scale for these business innovations and synthesize learnings into a customer development strategy spanning launch and scale opportunity. Prepare detailed handover material for the BUs. What you'll bring: Ideally we are looking for someone with 10 years experience in a role where you have been front and centre with customers on devising and implementing new product introduction strategies for cloud software solutions ( that aid in driving innovation - this could have been in Strategy & Operations (S&O), Customer Success, Solutions Engineer roles as examples. Customer obsession: Experience in interfacing with customers to extract addressable pain points, co-developing solution concepts, and illustrating path to success. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Solution Consulting: Deep expertise in guiding customers on the adoption and customization of products to align with their goals and objectives. Business and Commercial Acumen: Strong understanding of value-based pricing, revenue models, and developing triple-win scenarios for all stakeholders involved. Market Introduction and Go-to-Market (GTM) Strategy: Experience in supporting market launches and shaping effective GTM motions tailored to customer and business needs. Partnership Development: Track record of identifying and fostering high-value partnerships to address capability gaps and co-create solutions. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Leadership and Influence: Strong leadership presence with the ability to guide cross-functional teams through ideation to industrialization stages. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS / Communication API space would also be hugely advantageous. How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. #LI-RE1 #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $110k-140k yearly est. Auto-Apply 38d ago
  • Strategic Initiatives Senior Manager

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Strategic Initiatives Senior Manager leads critical initiatives that influence business strategy and enhance organizational visibility. This role elevates brand strategy and drives meaningful outcomes by blending strategic insight, executive communication, and digital engagement. Your key responsibilities: Quarterback high-priority, high-impact marketing initiatives to ensure quality and timely execution and business impact. Develop high-impact, executive-level content, for internal stakeholders and external audiences - including presentations, speeches, and more. Manage and grow executive social media presence through strategic planning, compelling content, and engagement. Sourcing and/or identifying key quantitative and qualitative data and provide a synthesized analysis As a Subject Matter Expert, partner with the marketing leadership team and cross-functionally to assess complex challenges and provide clear outputs that balance strategic objectives, marketing criteria, and operational considerations. What you'll bring: Required: 10+ years of experience in strategy consulting, marketing strategy, ideally in the technology sector. Proven exceptional storytelling, writing, and presentation skills. Operates with a high degree of ownership, agility, and attention to detail. Sharp analytical mind with a bias for clarity, structure, and action. Understanding of marketing content vs informational content for business and investors. What we consider a plus: Experience with Salesforce Advanced Powerpoint and Excel skills Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $124k-159k yearly est. Auto-Apply 47d ago
  • Sales Development Representative - API/CPaaS

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Sales counterparts. You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects. There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance. Your key responsibilities: Perform inbound & outbound sales activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools Qualify customers based on a thorough knowledge of Vonage API platform products Keep meticulous and detailed notes updated in our CRM system Schedule meetings and demos for our Account Managers Collaborate with marketing, account managers, and sales leadership to optimize performance Achieve monthly targets number of qualified Appointments & new sales Opportunities Develop and maintain territory plan with Account Managers from your assigned geography Support Vonage API marketing efforts by assisting in online and other marketing campaigns What you'll bring: Required: 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry Cold calling experience Salesforce, Gong, Outreach and 6sense experience a plus Enterprise/Key Accounts Outbound experience a plus What we consider a plus: Highly collaborative mindset who is a team player - our success is together, not alone. Willingness to talk on the phone and on video with prospects Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day Previous Healthcare experience Goal-oriented mindset Creativity around new ideas to help the team be successful Autonomy and ability to make things happen without supervision or tight control Keen interest in growing their career in tech Excellent listening, verbal and written skills Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $41k-55k yearly est. Auto-Apply 38d ago
  • Engineering Manager, Core Voice Platform

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!About the Role We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation. What You'll Do Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components. Analyze SIP signaling and call flows to identify issues and implement fixes. Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions. Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements. Strengthen our voice systems with automation, monitoring, and proactive performance improvements. Ensure all systems align with cloud and enterprise security best practices. What You'll Bring 12+ years of experience managing large-scale voice operations or DevOps teams. Deep knowledge of SIP stack, call flows, and voice troubleshooting. Hands-on experience with SBCs and policy servers-strong preference for Ribbon platform experience. Proven background in on-call operations and incident management. Solid understanding of cloud platforms (AWS or Azure). Familiarity with voice security practices and compliance frameworks. Strong technical leadership, communication, and cross-functional collaboration skills. Nice to Have Experience automating voice operations or implementing CI/CD pipelines. Familiarity with observability tools (Grafana). What's in it for you Helping others can only be achieved with the right people and the right resources. That's why we've created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That's why we offer our people a competitive salary and flexibility where they need it, plus: Work in a cloud environment Small domain teams High level of end-to-end ownership Possibility to influence technical stack Time for prototyping and research Unlimited paid vacation Annual bonus (TBO) There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $148k-193k yearly est. Auto-Apply 19d ago
  • Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

    at&T 4.6company rating

    Remote or Plantation, FL job

    Job Description: Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $22.2 hourly 1d ago
  • Account Executive, Business Sales - Indianapolis

    T-Mobile Usa 4.5company rating

    Remote or Indianapolis, IN job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Account Executive, Business Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile's unmatched products and services to underserved markets. This is a true hunter role where you can exceed sales quotas, acquire new accounts, and turn the wireless industry on its head with small sized businesses (1-9 employees). In this role, you'll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You'll analyze customer needs and use solution-based selling to showcase T-Mobile's value, tailoring recommendations and closing deals. While this is a remote position, the selected candidate must reside or be willing to relocate to the Indianapolis metro area. Job Responsibilities: Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision. Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile's value. Recommend wireless solutions, including price plans, data services, handsets, and accessories. Negotiate and close deals. Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings. Sales Approaches: Create effective sales approaches, solutions, and proposals. Sales Automation: Use sales force automation, manage sales funnel, and report on sales activities and forecasts Customer Base: Maintain and grow the customer base within a territory model. Education and Work Experience: High School Diploma/GED (Required) Bachelor's Degree (Preferred) 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment (Preferred) Outside B2B sales experience. (Preferred) Knowledge, Skills and Abilities: Task Management Ability to work well in a dynamic, constantly evolving environment that requires a high degree of multi-tasking (Required) Customer Service Demonstrated experience delivering outstanding customer service and attention to detail (Required) Communication Excellent interpersonal, written, and oral communication skills (Required) Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $71,700 - $129,500, inclusive of target incentives Base Pay Range: $43,020 - $77,700The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ340812¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $41k-49k yearly est. Auto-Apply 14d ago
  • Sr Manager, Enterprise Sales

    T-Mobile Usa 4.5company rating

    Remote job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview This role supports large business customers by leading a team that delivers wireless voice, data, and Internet of Things solutions to improve operations. It involves managing and developing a team focused on enterprise sales growth and revenue generation for business accounts. The role differentiates by combining strategic leadership with direct sales management to build strong customer relationships. Success is measured by team performance, customer engagement, and achievement of sales targets within key accounts. The work impacts organizational revenue and helps customers enhance connectivity across people, places, and devices. Job Responsibilities: Lead and manage a sales team to achieve revenue targets by selling wireless and Internet of Things services to enterprise customers Coach and develop team members to build and maintain strategic relationships with senior decision-makers in key accounts Recruit, hire, train, and evaluate sales professionals to maintain a high-performing enterprise sales team Collaborate with business management to align sales strategies with organizational goals and customer needs Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 4-7 years Sales management (Preferred) Less than 2 years Outside sales (Preferred) 2-4 years Technology sales/Wireless industry (Preferred) 2-4 years Prospecting/account management (Preferred) Knowledge, Skills and Abilities: Sales Management (Required) Account Management (Required) Licenses and Certifications: At least 21 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $191,800 - $346,200, inclusive of target incentives Base Pay Range: $134,260 - $242,340The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ341324¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $191.8k-346.2k yearly Auto-Apply 7d ago
  • Business Transformation Lead

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!Business Transformation Lead We are committed to delivering world class operational delivery and end to end business transformation across the global BU Apps business (UC/CCaaS). This ranges from core operational execution to fundamental and complex change at scale. We execute on this goal by constantly striving for operational excellence and driving structured, results orientated, best practice transformation, whilst collaborating seamlessly across cross-functional groups within Vonage. Why this role matters: This is a high-impact role at the heart of our largest and most complex business transformation programs. We are looking for ambitious, hands-on transformation leaders who have successfully delivered large-scale change programs that materially impacted business performance. You'll bring a strong commercial mindset, with the ability to assess, shape, and develop business cases, drive them through execution, and ensure benefits are realized. This means being equally comfortable engaging senior executives on strategic priorities and rolling up your sleeves to deliver tangible results on the ground. This is an opportunity to play a leading role in a global transformation journey; delivering measurable business outcomes, shaping the future of our organization, and accelerating your own career in the process. Your key responsibilities: Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs. Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities. Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers. Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making. Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement. Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace. Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change. Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision. Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence. Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change. What you'll bring: 6+ years' experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience. Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement. Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization. Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action. Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards. Outstanding communication and stakeholder engagement, able to influence and gain trust across all levels, from senior executives to delivery teams. High standards and a growth mindset, with the ability to challenge constructively, inspire excellence, and continuously push for better outcomes. A results-oriented, entrepreneurial drive, thriving in fast-paced, dynamic environments where impact and ownership matter most. #LI-MR1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $109k-136k yearly est. Auto-Apply 48d ago
  • Digital Security Business Development Director

    Vonage 4.8company rating

    Remote job

    Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: This role sits at the intersection of technology, business development, and customer success and focuses on driving adoption and value for Vonage's Network APIs program globally. By combining deep subject matter expertise in fraud prevention, detection, and authentication with hands-on consultative support, you will deliver measurable client success pre- and post-sales. Acting as both educator and advocate, the role bridges Product, Marketing, and Sales, shaping roadmaps with real customer insight while amplifying Vonage's leadership in the industry through thought leadership, content creation, and public speaking. Ultimately, it ensures Vonage solutions not only meet market needs but also set new standards for innovation and trust. Your key responsibilities: Customer Experience Act as SME for NW-API across Enterprise Sales, Partnerships, Alliances, and Solution Engineers globally (EMEA, US, APAC). Drive client success pre- and post-sales through consultative engagement, applying expertise in fraud prevention, detection and authentication. Provide thought leadership and education to Product, Marketing, and Client teams on industry trends, use cases, GTM strategy and best practices. Maintain expert-level knowledge of NW-API platforms/solutions and communicate value propositions as a recognised industry leader. Partner with Product Management on strategic roadmaps, leveraging client input, industry trends, and competitive insights. Capture and synthesise learnings from PoCs, deployments, and client feedback into product requirements and enhancements. Serve as customer advocate, ensuring client needs are communicated across the organisation. Create thought leadership content (blogs, whitepapers, etc.) and represent the company as a speaker/panelist at industry events. Revenue Generation Lead client engagements to operationalise and scale NW-API and fraud prevention solutions, driving new revenue opportunities. Build trusted advisor relationships with GTM teams, customers, and prospects, providing expert recommendations. Partner with Sales through discovery, deal execution, and expansion to support growth targets. Contribute to account-specific sales strategies alongside Account Executives. Provide senior-level expertise to strengthen credibility during the sales cycle. Offer strategic insights to accelerate deal cycles and improve sales efficiency. What you'll bring Exceptional relationship building skills that cultivates trust with both internal and external stakeholders. Applied understanding of the fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases Exceptional written and verbal communicating skills and the ability to engage across a wide range of roles and management levels - Developers, Analysts, Product Manager, Directors, SVP/EVP, and C-level individuals Proven business acumen with a problem-solving attitude, situational adaptation and willingness to roll up your sleeves and get the job done. Strong commercial acumen and challenger mentality with the ability to think outside the box when creating proposals and commercial deal structure. Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers An individual who writes well (blogs, whitepapers, practice guides), is confident in a public setting and can both lead panels/seminars or is welcome as an expert speaker or panelist, representing industry is important 5+ years of combined authentication, fraud prevention, information or strategic planning experience Ability to take initiative and work independently with minimal supervision in a structured environment Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities Experience articulating a complex problem, design, or build strategy How you'll benefit: Private Medical Insurance Dental Cover Group Pension Plan Group Life Insurance Gym Membership Electric Car Scheme - Tusker Payroll Giving Cycle To Work Shopping Discounts Tastecard Eye Test Ericsson Care Line (EAP) Discretionary Time Off (DTO) Volunteer Time (VTO) Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 #LI-JB1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
    $132k-182k yearly est. Auto-Apply 54d ago
  • Account Executive, SMB Sales - Indianapolis

    T-Mobile Usa 4.5company rating

    Remote job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for results-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential. This role will meet and exceed monthly sales quota objectives by successfully acquiring accounts within an assigned geographic territory. Account Executives will sell products, services and solutions to gain new business through prospecting, cold-calling, networking and generating leads and referrals. They will analyze customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Tailor customer recommendations to present and close business. This is a hybrid role but the selected candidate should live in the Indianapolis area. Job Responsibilities: Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision. Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile's value. Recommend wireless solutions, including price plans, data services, handsets, and accessories. Deal Negotiation: Negotiate and close deals. Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings. Sales Approaches: Create effective sales approaches, solutions, and proposals. Sales Automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts Customer Base: Maintain and grow the customer base within a territory model. Education and Work Experience: High School Diploma/GED (Required) 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment (Preferred) Outside B2B sales experience. (Preferred) Knowledge, Skills and Abilities: Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required) Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required) Communication Excellent interpersonal, written, and oral communication skills (Required) Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $71,800 - $129,400, inclusive of target incentives Base Pay Range: $43,080 - $77,640The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ340713¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $38k-56k yearly est. Auto-Apply 15d ago
  • Call Center Sales Representative - Hybrid

    at&T 4.6company rating

    Remote or Mesa, AZ job

    This hybrid-remote position reports to our 1355 W University Dr, Mesa, Az 85201 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency: Our premier service consultant position earns $24.03 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,680+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment. Identify upselling opportunities and close deals to reach your sales and commissions targets. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. Paid training to set you up for success. Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! #LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
    $62.7k yearly Auto-Apply 41d ago
  • Manager, SMB Sales - Miami / Ft Lauderdale

    T-Mobile Usa 4.5company rating

    Remote job

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Manager, SMB Sales role at T-Mobile leads the hiring, training, and development of a high-performing sales team responsible for outside direct sales in a specific geographic area. Your inspirational leadership, high energy, and positive mindset is crucial to your team's success, as both your income and theirs depend on team productivity. You'll create and monitor sales plans to drive success against sales goals, ensuring your team of Account Executives excels. High expectations and a dynamic approach are key to thriving in this position. Job Responsibilities: Market share: Increase market share and achieve and exceed performance targets related to subscribers, revenue, and churn. Sales quota: Meet or exceed overall sales quota for your assigned region. Operational initiatives: Implement key operational initiatives in the field while maintaining high ethical and procedural standards. Sales meetings: Coordinate and run frequent sales meetings. Staff development: Interview, hire, train, and develop a staff of successful Account Executives; Conduct ongoing mentoring/coaching in the field. Education and Work Experience: High School Diploma/GED (Required) Bachelor's Degree (Preferred) 4-7 years - Verifiable new customer acquisition sales experience within a commissioned environment - 2 Years People management responsibilities - 2 Years Telecommunications/technical sales Knowledge, Skills and Abilities: Coaching Strong coaching skills with ability to conduct difficult conversations..i.e. change management. (Required) Presentations Talent to confidently make presentations to large groups as well as one on one (Required) Business Sales A proven track record of high yield business sales success (Required) Negotiation Well-honed negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) Recruiting Familiarity with basic HR/Recruiting processes in order to attract and retain top sales talent (Required) Leadership Proven leadership abilities, including inspiring and motivating teams, driving strategic initiatives, and fostering a positive and productive work environment. (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $126,500 - $228,300, inclusive of target incentives Base Pay Range: $88,550 - $159,810The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ******************************************** ID=REQ340703¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ************************ . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
    $40k-57k yearly est. Auto-Apply 15d ago

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U.S. Cellular may also be known as or be related to U.S. Cellular, U.s. Cellular, UNITED STATES CELLULAR CORP, US Cellular, United Cellular Inc, United States Cellular Corp. and United States Cellular Corporation.