Über jobs

About the Role We are searching for a Senior Program Manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Safety Reporting, Channel, & Routing Program Leader and will be responsible for strengthening our safety support reporting and routing processes in close partnership with our Safety Operations, Safety Product, Safety Data, Safety Process, and Regional Operations teams. You will set and implement program requirements that ensure our safety reporting is readily accessible with sufficient information to inform routing and handling. This role will require a high amount of cross-functional collaboration and influencing and vision setting on the safety reporting experience and ability to understand and leverage GenAI models. You should be able to problem solve and address complex challenges, produce high quality written documentation, and build effective automation processes. This position can be based in Chicago, New York, Washington DC or Amsterdam. What the Candidate Will Do * Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes. * Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations. * Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience * Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs. * Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences. * Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes. * Develop content and standard operating procedures to improve process adherence and accuracy on a global scale * Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity Basic Qualifications * Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders Preferred Qualifications * 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights * GenAI and automation experience in customer reporting * Six Sigma or related process excellence background * Previous user experience background & understanding of customer needs * Self-motivated with a strong affinity for problem solving * Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations * Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder * Experience with program management, customer support strategy, or quality assurance * Basic SQL Skills For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Have a car? Earn a $1,500 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix! Veyo is a mission-driven company helping individuals get to and from their non-emergency medical appointments. We're actively seeking local drivers to partner with us. As a Veyo driver, you use your own vehicle, set your own schedule, and make a meaningful impact in your community. Why Drive with Veyo? No Hidden Fees: You keep 100% of what you earn. Get Paid Weekly: Direct deposits straight to your account. Use Your Own Car: No expensive vehicle lease required. Flexible Hours: Drive when you want, as much as you want. Daytime Driving: Most trips happen between 6:00 AM and 6:00 PM. Community Impact: Help people get the care they need. Requirements to Apply At least 21 years old Own an iPhone or Android smartphone No more than two moving violations or accidents in the past three years Valid driver's license Able to pass a background check (no felonies in the past seven years) Valid vehicle insurance and registration A 4-door vehicle from 2006 or newer* Minimum of 3 years of driving history in the US How It Works Open the Veyo Driver App and log in Accept trip requests as they come in Pick up members at their scheduled locations Drop them off safely at their appointments Repeat and get paid weekly! *View our current rewards and terms here: https://support.veyo.com/hc/en-us/articles/3**********2-Current-Rewards-for-New-Drivers

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance Support onboarding activities for new customers Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps Help drive consistency and quality in how incidents and threat intelligence are communicated externally Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly Experience reviewing, drafting, or presenting incident reports and security findings Familiarity with Cortex XDR or Cortex XSOAR Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Yuma! Veyo is a mission-driven company helping individuals get to and from their non-emergency medical appointments. We're actively seeking local drivers to partner with us. As a Veyo driver, you use your own vehicle, set your own schedule, and make a meaningful impact in your community. Why Drive with Veyo? No Hidden Fees: You keep 100% of what you earn. Get Paid Weekly: Direct deposits straight to your account. Use Your Own Car: No expensive vehicle lease required. Flexible Hours: Drive when you want, as much as you want. Daytime Driving: Most trips happen between 6:00 AM and 6:00 PM. Community Impact: Help people get the care they need. Requirements to Apply At least 21 years old Own an iPhone or Android smartphone No more than two moving violations or accidents in the past three years Valid driver's license Able to pass a background check (no felonies in the past seven years) Valid vehicle insurance and registration A 4-door vehicle from 2006 or newer* Minimum of 3 years of driving history in the US How It Works Open the Veyo Driver App and log in Accept trip requests as they come in Pick up members at their scheduled locations Drop them off safely at their appointments Repeat and get paid weekly! *View our current rewards and terms here: https://support.veyo.com/hc/en-us/articles/3**********2-Current-Rewards-for-New-Drivers

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Staff Data Engineer and Scientist, you will be an integral member of our Customer Analytics team, responsible for shaping the future of our business operations through robust data infrastructure and advanced analytical solutions. This unique hybrid role combines data engineering and applied AI/ML, requiring an entrepreneurial problem-solver who thrives in tackling ambiguous business problems through their deep understanding of the business as well as deep technical expertise. You will act as both a strategic partner as well as builder, developing deep insights , building, developing and curating new datasets, as well as owning the end to end ML/AI model deployment for key customer success initiatives. You will be constantly challenged by tough engineering and design tasks, working in a fast-paced setting to deliver high-quality, impactful work. This is an in office role 3 days/week in our HQ, Santa Clara, CA Your Impact In this versatile role, you will drive impact across both data engineering and data science domains: Data Engineering Foundations Design & Development: Design and implement scalable data architectures and datasets that support the organization's evolving data needs, providing the technical foundations for our analytics team and business users. Data Engineering: Support and implement large datasets in batch/real-time analytical solutions leveraging data transformation technologies. Data Security & Scalability: Enable robust data-level security features and build scalable solutions to support dynamic cloud environments, including financial considerations. Process Improvement: Perform code reviews with peers and make recommendations on how to improve our end-to-end development processes. AI/ML Innovation & Business Impact Develop & Deploy Classical ML Models: Own the end-to-end lifecycle of machine learning projects. You'll build and productionize sophisticated models for critical business areas such as marketing attribution, customer churn prediction, case escalation and other relevant use-cases to post-sales. Optimize AI Agentic Systems: Play a key role in our generative AI initiatives. You will be responsible for characterizing, evaluating, and fine-tuning AI agents-such as conversational systems that allow users to query massive datasets using natural language-to improve their accuracy, efficiency, and reliability. Partner with Business Stakeholders: Act as an internal consultant to our Go-to-Market (GTM), Global Customer Services (GCS) and Product and Finance teams. You'll translate business challenges into data science use-cases, identify opportunities for AI-driven solutions, and present your findings in a clear, actionable manner. Own the Full Data Science Lifecycle: Your responsibilities will cover the entire project workflow, working with the business to understand the problem, charting a path to solve the problem, feature engineering, model selection and training, robust evaluation, deployment, and, in partnership with the data platform team, ongoing monitoring for performance degradation. Qualifications Your Experience 7 plus years experience building and maintain data pipeline both for reporting, analysis and feature engineering. Experience building and optimizing clean, well-structured analytical datasets for business and data science use cases. This includes Implementing and supporting Big Data solutions for both batch (scheduled) and real-time (streaming) analytics. Prior experience working extensively within dynamic cloud environments, specifically Google Cloud Services (GCS) BigQuery and Vertex AI. Prior experience developing dashboards in Tableau/Looker or similar data viz platform. Nice to have: Experience implementing and managing data-level security features to ensure data is protected and access is properly controlled. Expert-level programming skills in Python and familiarity with core data science and machine learning libraries (e.g., Scikit-learn, Pandas, PyTorch/TensorFlow, XGBoost). A solid command of SQL for complex querying and data manipulation. Proven ability to work autonomously, navigate ambiguity, and drive projects from concept to completion. Preferred Qualifications Prior working experience in Customer Analytics space and customer experience use-cases, e.g. Escalation, Risk predictors, Renewals and efficiency of project delivery in Professional Services space. Direct experience with generative AI, including hands-on work with LLMs and frameworks like LangChain, LlamaIndex, or the Hugging Face ecosystem. Experience in evaluating and optimizing the performance of AI systems or agents. Demonstrated expertise in specialized modeling domains such as causal inference, time-series analysis. An MS or PhD in a quantitative field like Computer Science, AI, Statistics, or equivalent practical experience or equivalent military experience. Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You'll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. We're connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $143000- $231000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Yuma! Veyo is a mission-driven company helping individuals get to and from their non-emergency medical appointments. We're actively seeking local drivers to partner with us. As a Veyo driver, you use your own vehicle, set your own schedule, and make a meaningful impact in your community. Why Drive with Veyo? No Hidden Fees:You keep 100% of what you earn. Get Paid Weekly:Direct deposits straight to your account. Use Your Own Car:No expensive vehicle lease required. Flexible Hours:Drive when you want, as much as you want. Daytime Driving:Most trips happen between 6:00 AM and 6:00 PM. Community Impact:Help people get the care they need. Requirements to Apply At least 21 years old Own an iPhone or Android smartphone No more than two moving violations or accidents in the past three years Valid driver's license Able to pass a background check (no felonies in the past seven years) Valid vehicle insurance and registration A 4-door vehicle from 2006 or newer* Minimum of 3 years of driving history in the US How It Works Open the Veyo Driver App and log in Accept trip requests as they come in Pick up members at their scheduled locations Drop them off safely at their appointments Repeat and get paid weekly! *View our current rewards and terms here:

**About the Role** We're looking for a strategic and execution-driven leader to be the driving force behind unlocking the full potential of our Membership program for millions of riders. This role goes beyond simply improving engagement - it's about designing holistic, data-informed strategies that make Membership a daily habit, a top-of-mind choice for riders, and a key driver of the Mobility business. You will be accountable for creating measurable growth in Trips per Rider (TpR), and Monthly Active Riders (MARs), increasing the breadth of product usage, and deepening the relationship between members and the Mobility platform. By understanding member motivations, usage patterns, and pain points, you'll develop and execute initiatives that improve retention, expand cross-platform adoption (including Delivery, Eats, and other verticals), and accelerate multi-product usage. You'll work closely with Regional Ops , Finance, Product and Marketing, and teams to identify growth levers, test new engagement tactics, and scale what works - all while ensuring every campaign or feature directly ladders up to core business objectives. In parallel, you'll lead efforts to capture incremental business rider growth, strengthening our footprint in the high-value, high-frequency segment. This role demands a unique blend of strategic vision, operational excellence, and creativity - balancing long-term platform growth with near-term engagement wins. The right candidate will thrive at the intersection of data and storytelling, can seamlessly move between C-suite discussions and campaign execution details, and is deeply passionate about creating experiences that members can't imagine living without. **What You'll Do** Engagement & Retention + Develop and execute strategies to increase Mobility Membership engagement through personalized campaigns, targeted offers, and high-impact product experiences. + Leverage lifecycle marketing, benefit awareness initiatives, and habit-building incentives to deepen member loyalty. + Develop insights at a local and global level that inform our benefits / incentive strategy. Cross-Platform & Multi-Product Growth + Drive cross-platform adoption (E2R and R2E) by encouraging members to use complementary products (e.g., Delivery, other verticals). + Partner with Product and Marketing to design journeys that unlock multi-product benefits and deliver seamless user experiences. + Develop targeted acquisition and retention strategies for business and frequent riders, leveraging data insights and segmentation. Cross-Functional Collaboration + Work closely with Product, Marketing, Operations, and Regional teams to align engagement initiatives with broader business priorities. + Serve as the voice of the member in cross-functional discussions, advocating for experience improvements that drive retention and usage. **Basic Qualifications** + 4+ years of experience in strategy, operations, consulting, analytics, tech, finance, or a related field + Bachelor's Degree Required + Excellent communication and stakeholder management skills. + Ability to manage multiple projects and deadlines simultaneously. + Effective team player + Strong analytical and data-driven decision-making skills. + SQL proficiency and experience with involved data analytics **Preferred Qualifications** + Financial acumen - understands the importance of investments and different means of measuring return + High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with + Experience with membership programs or with marketplace businesses For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************

About the Role We are currently seeking a Head of U4B Self Serve to lead our global SMB automated acquisition and engagement engine through its next phase of growth. This person will be responsible for accelerating Uber for Business's self-serve strategies, developing "what's next," and executing successfully. This will require an understanding of SMB customers and competitors, along with the ability to identify and activate growth opportunities globally and locally, while leading cross-functional teams across product, marketing, and operations. Uber for Business enables companies of all sizes to access Uber's mobility and delivery services through a centralized platform-supporting employee travel, meal programs, customer experiences, and more. The Self Serve segment focuses on small and medium-sized businesses, representing >$15B in global SAM across mobility and delivery. This role will lead efforts to regionalize the product experience, strengthen acquisition and retention strategies, and optimize operations to unlock this opportunity at scale. Success will require disciplined execution, a clear product-market vision, and tight coordination with marketing, product, and community operations teams on growth investments and initiatives. The leader will also partner closely with Product and Global Scaled Solutions (GSS) to identify and mitigate fraud risk, ensuring healthy growth and sustainable unit economics. The Head of Uber for Business, Self Serve will drive global strategy, execution, and performance-leading a core team of ~5 teammates and partnering with ~20 on partner teams to accelerate adoption, efficiency, and profitability. What You'll Do * Act as the global business owner for Uber for Business's Self Serve segment, accountable for growth, operational and financial performance, and strategic direction * Lead a cross-functional team spanning marketing, product, operations, and analytics to accelerate adoption and retention globally and by market * Partner with Product to define regional requirements, shape product roadmaps, and enhance the localized experience for SMBs globally * Work closely with Marketing to develop and execute scalable acquisition and lifecycle campaigns that drive efficient, sustained growth. Execute and iterate on org-level incentives to drive acquisition and engagement * Collaborate with Community Operations to experiment with scaled sales and improve conversion through proactive onboarding and with GSS to identify, monitor, and reduce fraud losses while improving the overall customer experience * Prioritize growth investments, resource allocation, and market focus to maximize return across global regions * Analyze business performance, surface insights, and adjust strategies dynamically to achieve quantitative goals for revenue, customer growth, and retention Basic Qualifications * 10+ years of experience, including at least 3 years in senior leadership roles with P&L or growth accountability * Proven success leading cross-functional teams across product, marketing, and operations to drive scaled growth * Experience in global or multi-regional businesses, with a focus on digital acquisition, SaaS, or platform-based models Preferred Qualifications * Leadership experience in SMB, e-commerce, SaaS, or marketplace businesses * Strategic problem solver who balances long-term vision with near-term execution * Results-oriented leader who maximizes toward quantitative goals (revenue, cost efficiency, fraud rate), using leading indicators to measure progress * Ability to influence without direct authority and drive alignment across diverse stakeholder groups * Deep understanding of self-serve business models, digital funnels, and product-led growth strategies * Experience managing or partnering closely with marketing, product, and operations teams on global initiatives * Familiarity with risk and fraud management in digital or financial platforms * Undergraduate degree in a relevant field; MBA preferred For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year. For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

_This is a hybrid role and you must be located in, or wiling to relocate to, Washington, DC or San Francisco for the position._ About the Role We are searching for a Counsel, Tax Controversy to join our Tax Team. This role will lead the management and resolution of U.S. and Canadian federal and state tax disputes, coordinate with global teams on significant non-U.S. controversies, and advise business and tax leaders on risk mitigation. What You'll Do * Manage, resolve, and support U.S. and Canadian federal and state income tax audits and appeals, including planning audit strategy, drafting responses and protests, and negotiating with tax authorities. * Support and manage tax litigation matters, including coordinating with outside counsel, developing factual and legal positions, and overseeing case preparation and fact discovery through administrative and judicial stages. * Partner with external advisors to evaluate risks, develop legal arguments, and drive favorable audit and litigation outcomes. * Provide legal support for global tax controversy matters, including transfer pricing and complex disputes. * Advise on legal privilege considerations and manage global implementation of privilege and document-protection policies. * Collaborate with the Tax Planning, Tax Business Advisory, and Business Product teams to proactively identify and mitigate tax risks in emerging products and complex transactions. * Coordinate closely with Tax Planning, Transfer Pricing, and Tax Compliance teams to ensure consistent and accurate tax positions and audit-ready documentation. * Collaborate with Finance, Legal, and Policy to ensure consistency in litigating positions and strategic alignment and communication of tax risks and opportunities. * Support the Tax Accounting and Provision teams by monitoring tax reserves, reviewing uncertain tax position analyses, and advising on risk associated with disclosures, amended filings, and compliance initiatives. Basic Qualifications * Minimum of five (5) years of legal experience in private practice, in-house, or government. * J.D. and license to practice law in at least one U.S. state. * Experience managing corporate tax audits, appeals, and litigations. Preferred Qualifications * Strong tax research and tax analytical skills working with multiple complex areas of the tax law and tax controversy administrative rules. * Experience in broad areas of tax advisory in a large law firm and large corporate environment or federal government. * Ability to clearly communicate recommendations based on risk analysis in a highly ambiguous environment. * Highly organized with a strong attention to detail, ensuring clear, accurate, and well-supported submissions to tax authorities. * Familiarity with U.S. GAAP and documentation of uncertain tax positions. For San Francisco, CA-based roles: The base salary range for this role is USD$208,000 per year - USD$231,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$208,000 per year - USD$231,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Dice's customer, a technology solutions provider, is currently looking to hire a Product Marketing & Communications Manager for a 6-month contract opportunity. This position offers a flexible hybrid work schedule and can be performed primarily remotely with occasional visits to the office in Irvine, CA on an as-needed basis for events and customer interfacing. Title: Product Marketing & Communications Manager Location: Irvine, CA (Hybrid / Primarily Remote) Overview: The Product Marketing & Communications Manager for Transformation Programs will be part of a growing team that's driving impactful change and transformation through innovative marketing and communication strategies. We are seeking a creative and highly energized Product Marketing/Marketing & Communications Manager who will be focused on driving clarity and engagement on key enterprise transformation initiatives. Qualifications: 7-10+ years in marketing and communications. Experiential marketing and proven project or product management skills in a large corporate environment a must. Must be able to get hands-on and produce content and events as well as manage a team of creatives to do the same. Background in marketing and communications, GTM strategy development, activation campaign planning and execution Excellent interpersonal and communication style, with proven active listening and critical thinking ability Outstanding learning agility, with ability to pick up new concepts in a fast-paced environment Ability to translate and apply product marketing and go-to-market know how into internal business transformation and change activation objectives Tech savvy, with some exposure with large scale digital transformation efforts preferred. Experience in the financial services industry a plus Responsibilities: Marketing & Communications Management Leverage storytelling skills to discover, identify and develop compelling narratives and content to inspire and motivate employees. Draft and edit a wide range of communication materials tailored for internal stakeholders, including articles, executive communications, and digital content. Act as editor-in-chief to source and manage content and events pipeline. Support and enhance content production and approval processes to ensure effective management and timely deployment. Experiential Marketing & Event Design, Planning & Execution: Design, plan and execute a variety of internal events ranging from town halls and symposiums to immersive learning exercises, such as hackathons, katas and dojos. Campaign and Project Management: Lead coordination efforts for internal marketing campaigns and/or delivery projects to support communication strategies. This includes managing timelines, resources, and stakeholder expectations to ensure successful execution. Build relationships with key internal stakeholders to understand pain points, change impacts and needs. Segment employees and stakeholders based on roles, functions and motivation to tailor communications and engagement strategies. Develop customer engagement and enablement GTM strategies and campaign plans. Identify and document moments that matter as part of a customer change journeys. Collaborate with cross-functional teams, to ensure consistency in messaging and alignment of communication strategies with broader organizational objectives. Monitoring and Measuring Progress: Monitor stakeholder sentiment and engagement to identify opportunities and proactively address issues related to internal change initiatives. Facilitate feedback loops and gather insights to inform marketing, communications and engagement strategies. Take a data driven approach to continuously track the progress of the transformation and make necessary adjustments based on feedback and other data. About the Company: A technology solutions provider based in Chicago, IL, which is dedicated to empowering the fintech, healthcare and education industry with cutting-edge technology solutions to optimize costs and cloud infrastructure. As a leading provider of Automation Consultancy, Managed Cloud Services, and Integrations, we bring expertise and innovation to every project. Why this Opportunity? Incumbent team members testify: “Working in this team has been a transformative experience, allowing me to grow both professionally and personally” “I love this team! Respectful environment, supportive leaders. One of the best gigs I've had in years” “What we're doing here isn't just innovative… it's also very, very fun!” This role offers a unique chance to grow your career in a dynamic environment, with potential for contract-to-hire after six months for the right candidate. Our customer values diverse perspectives and experiences. If you have a background in marketing and communications, GTM strategy development, activation campaign planning and execution, we encourage you to apply.

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career You are the Senior Product Leader defining and executing the vision for our AI-first Customer Support platform. You strategically own the roadmap for key technologies like SFDC Service Cloud and Omnichannel, driving their transformation by embedding Artificial Intelligence (AI). Your focus is pioneering intelligent support systems that maximize efficiency, deliver proactive service, and ensure a superior global customer experience. This is an in office role 3 days/week in our HQ, Santa Clara, CA Your Impact Architect Intelligent Platform: Own the strategy and delivery of a unified, AI-powered platform specializing in maximizing case deflection, optimizing intelligent case routing, and enabling seamless customer self-service. Ensure Market Leadership & ROI: Drive significant velocity and ensure our platform investments maintain a competitive edge, directly tying feature execution to measurable Return on Investment (ROI). AI-First Product Strategy & Roadmap: Define and champion the multi-year roadmap for IT CX products, prioritizing AI integration for predictive, proactive, and personalized support within the SFDC Service Cloud ecosystem. Product Ownership & AI Integration: Own the complete product lifecycle from ideation to delivery, managing product strategy, epics, and detailed user stories. Ensure AI is integrated where it drives the highest measurable value in workflows. KCS, Knowledge & Self-Service Strategy: Define the product vision for Knowledge-Centered Service (KCS) and customer self-service channels, leveraging AI to improve knowledge health and significantly increase case deflection rates. Cross-Functional Governance & Executive Communication: Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D. VoC, Analytics & Competitive Strategy: Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments. Cross-Functional AI Orchestration: Lead the effort to bridge business strategy, Data Science, and Engineering, ensuring seamless development and integration of AI models with core platforms (SFDC/Omnichannel). Define and Drive Success Metrics: Establish and monitor comprehensive KPIs for AI-powered features, including model performance, data quality, deflection rates, and overall product ROI. Qualifications Your Experience 12+ years of Product Management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions. Bachelor's or Master's degree in Computer Science, Engineering, Business or a related field with a strong emphasis on AI/ML. MBA degree is a plus. Deep Platform Expertise: Proven ownership and management of Salesforce Service Cloud and Omnichannel solutions, specifically optimizing case deflection and customer self-service channels. Domain Expertise: Deep expertise in Customer Support, Success, and the operational models of KCS (Knowledge-Centered Service). Technical Acumen: Robust background with a deep understanding of cloud architectures and machine learning platforms. Leadership & Influence: Exceptional communication and presentation skills, with the ability to articulate complex AI product visions and financial progress to executive audiences. Methodology: Expert proficiency in Agile/Scrum methodologies and leading product planning in an AI development context. Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You'll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. We're connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

IT & Automation Specialist Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We're looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company's operations. Responsibilities include, but are not limited to: Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems. Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices. Maintain and track IT inventory, ensuring all devices and software licenses are properly documented. Assist with onboarding and offboarding users, including account creation, device setup, and permissions management. Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning. Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency. Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus). Troubleshoot and debug automation workflows to ensure reliability and data accuracy. Generate and maintain IT documentation for processes and procedures. Respond promptly to business-critical IT or automation-related issues. Qualifications: 1+ year of IT support or technical experience. Strong interest in automation and systems integration. Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows). Experience with help desk ticketing systems and IT asset management. Ability to multi-task, follow technical documentation, and adapt under pressure. Clear and professional communication skills (verbal and written). High school diploma or equivalent required. Preferred: 2+ years of IT or automation experience. Bachelor's degree in Computer Science, Information Systems, or equivalent certifications. Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP). Knowledge of network devices such as firewalls, routers, and switches. Benefits: Flexible schedule Health insurance Paid vacation and holidays 401K plan Opportunity to grow and advance in both IT and automation domains A collaborative work environment that makes you want to come to work Job Type: Full-time Salary: $60,000.00 - $70,000.00 + Bonus per year (based on experience)

About the Role This role reports directly into the Head of Supply for Uber Shuttle in the US. The Supply Account Manager, Uber Shuttle will be responsible for overseeing existing Uber Shuttle supply partnerships, helping to grow them, and project managing internal initiatives to improve processes and product features. This role requires strong commercial acumen coupled with good people skills to drive engagement within fleet partners. Attention to detail, problem solving, and organizational skills are a must. Additionally, you must be comfortable working with external and internal stakeholders and presenting to them. The team has worked very hard to gain fleet partners and we want to do everything we can to provide the best experience possible and help them grow with us. This role is best suited for people who are comfortable working on unstructured, early stage problems. What You'll Do * Own Partner Onboarding: Facilitate and strategize the entire fleet partner onboarding process, address and resolve driver blockers, and ensure timely resolution of support tickets. This will typically be prior to the launch of a new B2B or consumer program so time management, organization, and project management are keys for a smooth start * Fleet Partner Training: Develop and implement comprehensive training programs for fleet partners and their drivers, introduce new tech features, and investigate and report on driver app blockers * Market Launch: Assist cross-functional teams and fleet partners with pre and post-market/customer launch activities to ensure sustained performance. Collaborate with product teams to identify, file, and monitor app glitches. * Drive Operational Efficiency: Oversee and enhance operational workflows, monitor and improve key performance indicators (KPIs) such as Operational Efficiency, Partner NPS, Driver Satisfaction, and Issue Resolution Time. * Market Performance: Oversee market performance by analyzing and interpreting fleet partner performance trends, identifying opportunities, and recommending areas for improvement. * Problem Solving: Deep dive into our most challenging problems on Supply growth and retention and develop solutions through first-principle thinking & robust analysis. * Analyze Data: Keep tabs on the customer metrics and delve into the driver metrics that are associated to identify gaps, develop hypotheses and use data to drive improvement. * Fleet Partner Relationships:Develop and maintain relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels. Make sure fleets and drivers are hitting SLAs on existing deals with customers. Train and help fleets and drivers use our Uber Shuttle technology to run their side of the operation as smoothly as possible. Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products * Partner Payments and Service Agreements: Ensure the timely and accurate processing of partner payments and maintain compliance with all service agreements * Partner Support and Program Optimization: Provide daily operational support to partners and continuously optimize programs to enhance efficiency and effectiveness. * Ensure Fleet Compliance: Lead screening and background check processes for Shuttle Operations, handle and resolve bug reports promptly, and maintain and update driver onboarding documents and best practices * Be an owner: We're building a business and there's a lot that we don't know. You will need to be a self-starter that doesn't shy away from facing challenges and takes initiative to ensure we move the business forward. What You'll Need * 3+ years of relevant experience in the tech, shuttle/charter, logistics, or freight industries * Prior experience in business development, customer sales, account management, supply management, procurement or operations is a plus * The ability to clearly communicate and present information to stakeholders across all levels of the business - internally and externally * Strong business and operational acumen as well as critical problem solving skills * Proactive and creative solutions-driven approach, with a 'get it done' attitude * Strong attention to detail and organizational skills * Comfort working in a startup environment where you are helping to create structure * Willingness to travel up to 3-4x per quarter * Proficiency in Excel/Google Sheets with the ability to help visualize data for fleet and internal presentations * Must have experience using SQL to research, study and answer real world questions About the Team We recently brought the Uber Shuttle magic to the US and Canada. Now we are looking to expand the US based team to continue growing as fast as possible! This team targets the B2B, Airport and Event space. We help companies solve the return to office challenge and provide riders with an easy, reliable and safe way to get to work. Additionally, we provide affordable and reliable transportation to and from airports and event venues. This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the US and Canadian markets. For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year. For Washington, DC-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About The Role: We are looking for an experienced and highly motivated Project Manager to join Uber's Platform Product Legal team, supporting Membership, one of our fastest-growing programs. This is a unique opportunity to strengthen the legal and operational foundation of Uber's subscription, loyalty, and consumer benefit program. You'll provide efficient, best in class legal support at every stage of product development, from ideation to launch and market expansion, while ensuring key stakeholder collaboration along the way. The ideal candidate will have a proven track record in legal project management and a strong bias for action, with the ability to independently identify pain points and develop practical solutions to address them. Roles will be based at Uber's Washington D.C., New York or San Francisco, CA office. ## What You'll Do: * Work with a highly collaborative, growing team to lead and scale project management processes for product legal reviews. * Build,implement, and continuously improve processes, tools, playbooks, and policies, ensuring consistent and effective global legal oversight for membership. * Serve as a front-line reviewer, working under the supervision of an attorney, to evaluate and provide feedback on business proposals, product launches, and operational plans. * Design and scale efficient processes for legal reviews, streamlining approval workflows, managing stakeholder input, and advancing critical issues for resolution. * Regularly surface pain points, lead structured problem-solving, and contribute to evolving Membership Legal roadmap. * Build strong, trust-based relationships with various global legal, policy, and cross-functional teams and act as a key liaison to drive alignment, resolve blockers, and ensure appropriate visibility. ## Basic Qualifications: * Minimum of four (4) years of experience in legal program management or a related field. * Strong understanding of legal matter management processes and systems. * Strong judgment with ability to act autonomously and know when to seek input or escalate. ## Preferred Qualifications: * Ability to manage multiple projects in a fast-paced environment while maintaining clear communication and alignment across teams. * Experience using AI/ML tools and methodologies, with demonstrated understanding of related legal, regulatory, and ethical considerations. * Strong interpersonal skills and highly collaborative with both business leaders and cross-functional partners, with a strong ability to build relationships, gain credibility, partner with, and influence others. * Capacity to learn and retain technical and legal information, ask insightful questions, and translate complex details into actionable guidance. * Experience in advertising, subscription products and services, and consumer protection legal issues. * Self-motivation with a strong affinity for vision setting, strategic problem solving, and driving action. * Inquisitive, proactive, and able to spot issues and drive them to resolution. * Demonstrates integrity, accountability, and enthusiasm for Uber's mission. For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

The Lead Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: Assist customers seeking technical assistance via phone, email, or in person Manage and track the installation, modification, and repair of computer hardware and software Maintain technology equipment inventories Review trouble tickets to ensure they are being addresses, updated, and resolved in a timely fashion Create and maintain documentation Assist with technology deployments for new hires and new students Provide accurate information on IT products or services Maintain the catalog of technology services and develop appropriate training aids for users Administer Microsoft 365 environment Assist in troubleshooting computer hardware, software, printing, phone system, network connectivity, and audio-visual issues Occasional after-hours and weekend support, as needed Manage user accounts in Microsoft Active Directory and EntraID Requirements: Proven experience in a technical support role Excellent communication skills IT standard certification. Preference: Experience with Microsoft 365 administration 2-4 years of relevant experience Associate's degree in IT, Computer Science, or relevant field of study

**About the Role** We are searching for a Senior Program Manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Safety Reporting, Channel, & Routing Program Leader and will be responsible for strengthening our safety support reporting and routing processes in close partnership with our Safety Operations, Safety Product, Safety Data, Safety Process, and Regional Operations teams. You will set and implement program requirements that ensure our safety reporting is readily accessible with sufficient information to inform routing and handling. This role will require a high amount of cross-functional collaboration and influencing and vision setting on the safety reporting experience and ability to understand and leverage GenAI models. You should be able to problem solve and address complex challenges, produce high quality written documentation, and build effective automation processes. **This position can be based in Chicago, New York, Washington DC or Amsterdam.** **What the Candidate Will Do** + Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes. + Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations. + Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience + Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs. + Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences. + Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes. + Develop content and standard operating procedures to improve process adherence and accuracy on a global scale + Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity **Basic Qualifications** + Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders **Preferred Qualifications** + 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights + GenAI and automation experience in customer reporting + Six Sigma or related process excellence background + Previous user experience background & understanding of customer needs + Self-motivated with a strong affinity for problem solving + Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations + Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder + Experience with program management, customer support strategy, or quality assurance + Basic SQL Skills For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************