Über jobs in Chicago, IL - 135 jobs

A leading transportation network company seeks a Senior HR Business Partner in San Francisco, CA. You will drive strategic and organizational effectiveness for Delivery Commercial Operations and Global Strategy & Planning. This role involves partnering with senior leaders, leveraging data-driven insights and implementing HR programs effectively. Applicants should have over 10 years of relevant experience and strong leadership development capabilities. The competitive salary range is between USD$186,000 and USD$207,000 annually, plus bonuses and benefits. #J-18808-Ljbffr

A leading mobility platform seeks a Data Analytics professional in San Francisco, California. In this role, you will provide data insights and manage reporting for advertisers, aiming to improve their performance. The ideal candidate should have over 4 years of experience in data analytics or related fields, proficiency in SQL and Python, and a Bachelor's degree in a quantitative subject. This position offers a competitive salary range of $135,000 - $150,000, alongside various benefits and bonus eligibility. #J-18808-Ljbffr

About the Role Uber's People & Places (P&P) team handles all things people-related so that our employees worldwide are empowered to do their best work. Our HR Business Partner (HRBP) organization partners closely with business leaders to enable their strategies, shape organizational effectiveness, and build high-performing teams. As a Senior HR Business Partner for Delivery Commercial Operations (DCO) and Global Strategy & Planning (S&P), you'll support two critical groups that power Uber Delivery: DCO drives sales operations, efficiency, and execution across global Delivery markets. S&P sets the strategic agenda, allocates resources, and measures performance to ensure Delivery wins in a competitive landscape. In this role, you'll be a trusted partner to senior leaders, helping them design and scale high-impact organizations that drive growth, efficiency, and strategic clarity across Uber's Delivery business worldwide. What You'll Do Strategic HR Partnership: Partner with DCO and S&P senior leaders to shape business strategy through a people lens, ensuring teams are structured, resourced, and led to deliver impact at scale. Organizational Design & Effectiveness: Drive org design discussions that enhance alignment between strategy and execution. Evaluate operating models, governance, and cross-functional interfaces to improve efficiency and decision-making. Leadership Development: Coach senior leaders and their teams, strengthen leadership pipelines, and design succession strategies to support Uber's long-term growth. Change Leadership: Guide leaders and employees through transformation, whether evolving sales ops models, centralizing processes, or shifting strategic focus. Anticipate global implications and ensure smooth adoption. Data-Driven Insights: Use people analytics and workforce data to diagnose organizational challenges, inform decision-making, and track progress against goals. Program Integration: Ensure HR programs (compensation, performance, talent development, etc.) are adopted effectively and tailored to the unique needs of DCO and S&P. Culture & Engagement: Champion Uber's cultural values and build engagement strategies that drive belonging, performance, and inclusion in highly analytical and execution-focused teams. Collaboration & Influence: Navigate a complex matrix of stakeholders across Delivery, P&P, and cross-functional partners. Influence outcomes and priorities without direct control of resources. Basic Qualifications 10+ years of either progressive HR or relevant business experience Preferred Qualifications Proven ability to influence at senior levels and drive alignment across diverse stakeholders in a fast-paced, complex environment. Strong decision-making skills with the ability to balance multiple perspectives, manage trade-offs, and align leaders to effective, principle-based outcomes. Deep business acumen with demonstrated experience translating organizational goals into impactful people strategies. Track record of driving organizational design, leadership development, and workforce planning at scale. Solid understanding of global HR programs and practices, including compensation, performance management, and leadership development. Strong analytical capabilities and comfort using data to inform decisions. Knowledge of employment laws and their application across global contexts. High emotional intelligence, cultural awareness, and interpersonal maturity with a global mindset. Excellent communication and presentation skills with the ability to distill complexity into clear, actionable insights. Experience in technology or platform businesses, ideally with a global scope and exposure to marketplace dynamics. For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link: Uber's benefits information here. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. #J-18808-Ljbffr

About the Role The Global Escalations - Insights & Improvements team within Community Operations is focused on translating escalated support interactions into actionable insights. This work is critical to enhancing the customer experience, ensuring robust escalation support readiness, and driving continuous operational excellence. As a Program Lead, you'll play a key role on our Global team to ensure that insights, learnings, and pain points identified through our escalation programs are surfaced to (and actioned by) the right owners (e.g., Mobility Customer Experience Programs, Vendor Management, QA, etc.). In this role, you'll become an expert in our Mobility customers' top pain points (product, policy, content/support logic, etc), build the strategy for a new escalations insights program, implement and iterate on your strategy, and drive continuous improvement on these processes/programs. The ability to influence and effect change is key to this role, considering the decision-maker is often an upstream team (e.g., Program). Escalations span across Uber's lines of businesses and support channels. This role will give you the opportunity to drive large-scale impact and work with a wide range of stakeholders and systems. You will leverage project management methodologies to manage multiple workstreams, lead org-wide integrations, and become an expert on escalations operations and foundations. This role is for a structured strategic thinker who is customer-obsessed, consistently looks for ways to improve the customer experience, can work cross-functionally, is comfortable navigating ambiguity, and able to prioritize. What the Candidate Will Do 1. Conduct deep-dive root cause analysis on complex issues and present executive-level reporting to influence strategic direction 2. Develop structural foundations (i.e., escalation taxonomy / categorization, stakeholder engagement model, insights process/deliverables, insights repository, reporting, etc.) for escalation insights and actioning programs 3. Ensure people, processes, and technology work together to deliver outstanding customer experiences and rebuild trust with our customers 4. Define and scope projects with charters that include well-written problem statements, clear and executable timelines, and quantifiable goals and baseline data 5. Be comfortable with ambiguity, lead through influence, and partner with business teams, Eng, Product, Quality, Field Operations, and Vendor Management, to drive decisions and projects to completion 6. Drive continuous improvement in existing escalations programs and processes. Adjust the programs to meet the changing needs of the business 7. Own metrics and communicate key program outcomes and insights to key stakeholders and leadership Basic Qualifications 1. 5+ years of prior work experience in program management or a related field (e.g., consulting, operations, customer support, etc.) 2. Ability to drive consensus and actionable results across highly cross-functional teams 3. Ability to derive insights from data and use data to inform decisions 4. Ability to systematically conduct root cause analysis 5. Strong stakeholder management and communication skills 6. Bachelor's Degree required Preferred Qualifications 1. Experience building efficient processes that scale across a large organization and drive customer experience and operational process improvements 2. Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution of actionable insights 3. Advanced technical ability - Excel/data analysis skills, data-driven mentality, and strong business judgment, SQL/querybuilding ability 4. Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities 5. Exceptional written, verbal, and visual (compelling charts, slides) communication skills and storytelling skills 6. Experience working with ambiguity in a fast-paced environment 7. Experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment 8. PMP, Six Sigma, Agile or comparable certification 9. Generative AI (GenAI) expertise to leverage it for scaled insights (e.g., deriving insights from high volumes of customer support tickets). For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

**About the Role** The Senior Salesforce Trainer is responsible for driving practical, role-based Salesforce adoption across sellers and managers, with a strong focus on post-launch reinforcement, hypercare support, and sustained behavior change. This role partners closely with the Rollout & Adoption team to ensure Salesforce changes are understood, usable, and embedded into day-to-day workflows. Success is measured by reduced confusion, faster adoption, and fewer recurring issues following launches. This role is hands-on, highly visible to the field, and deeply connected to real seller workflows. **What you'll do** **Deliver post-launch Salesforce training** + Design and execute the Enablement strategy globally for Salesforce to maximise adoption + Lead live and 'walk me' style Salesforce training sessions during rollout and hypercare windows. + Build new native help content capabilities and intuitive tool tips within the platform + Work closely with UX, Product and Engineering to improve and feedback on user experience + Support sellers and managers in real time as workflows evolve. Build workflow-based enablement + Design training around end-to-end seller workflows, not isolated features. + Tailor content by role, region, and line of business. + Ensure training reflects how Salesforce is actually used in production. Rapidly adapt content based on live issues + Partner with Rollout & Adoption Leads and Hypercare Analysts to identify recurring questions and adoption gaps. + Update job aids, walkthroughs, and FAQs quickly as edge cases emerge. + Turn repeat questions into scalable, self-serve assets. Diagnose adoption challenges + Identify whether issues stem from training gaps, process breakdowns, or system behavior. + Flag true tooling defects vs usability or knowledge issues. + Provide clear feedback loops to Seller Tech and Rollout leadership. Support managers and coaches + Create manager-ready materials to support coaching and reinforcement. + Help frontline leaders understand expected Salesforce behaviors. + Enable managers to identify and correct usage gaps in their teams. **Reduce operational noise** + Contribute to global enablement standards and best practices. + Help decrease repeat questions, tickets, and ad-hoc support requests. + Maintain clear, current documentation aligned to live workflows. **Basic Qualifications:** + 8+ years of experience in Salesforce training, enablement, or business systems roles. + Strong hands-on Salesforce knowledge, Sales Cloud experience preferred. + Bachelor's Degree **Preferred Qualifications:** + Proven ability to train adult learners in fast-moving environments. + Experience supporting global or regionally distributed teams. + Strong communication skills and confidence presenting to sellers and managers. + Ability to translate complex system behavior into simple, usable guidance. + Comfort operating in ambiguity and adapting content in real time. + Experience supporting Salesforce enablement during hypercare or major rollouts. + Deep understanding of seller workflows, pipeline management, and frontline sales behaviors. + Ability to rapidly adapt training content based on live system issues and edge cases. + Experience partnering closely with Product Ops or Business Systems teams. For Chicago, IL-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For New York, NY-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************

Get a maximum of $400 in bonuses in Chicago.Earn $100 for every 10 rides in 7 days (limit 4). New drivers only. Terms apply.What is Lyft? Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need rides. Driving with Lyft is the perfect way to earn money on any schedule and is a great alternative to part-time, full-time and seasonal opportunities. Drivers can cash out any time and enjoy flexibility with no hourly requirement. Why Lyft? Boost Your Earnings: With Upfront Pay you can view the fare for a ride before you accept it, giving you more control of your earnings. Plus, you keep 100% of your tips. Peace of Mind: Women and nonbinary drivers can turn on Women+ Connect to increase their chances of matching with more women and nonbinary riders. Be Your Own Boss: Set your own schedule and keep control over when you drive and earn Our vision Making Rideshare Better: Diverse communities are stronger, more interesting communities. Making Lyft better for everyone Community Connections: Good vibes. Conversations that turn into friendships. Comfortable silence. Our Women+ Connect is here to improve the ride experience for all drivers and riders Driver Requirements You're at least 25 years old You own an iPhone or Android smartphone You have a clean driving record and auto insurance You have a 4-door from 2008 or newer *Car year may vary by region *Does not apply if you are renting a car through Express Drive program Additional information You might consider driving with Lyft to earn extra money, driving with Lyft is a great way to supplement your part time or full time income. Driving can be a great summer gig for teachers, or for anyone looking for seasonal or summer work. No experience is needed, but you may be a great fit if you have experience in the public or private transportation industry such as a delivery driver, professional driver, chauffeur, luxury driver, truck driver, school bus driver, taxi driver or cab driver.

**About the Role** The Uber Eats team is looking for sharp, highly motivated individuals to join our Global Delivery Partnerships team with a focus on managing and expanding relationships with our largest global restaurant partners such as RBI, Domino's, and Starbucks. As a Global Account Executive, you will be responsible for building new commercial partnerships and renegotiating existing agreements that define how these iconic QSR brands leverage Uber Direct's white-label delivery solutions. Who are we looking for? Someone who has proven success negotiating commercial agreements, building best-in-class partnerships with complex brands, and developing deep executive-level relationships; this person is also passionate about food and Uber, and thrives in a fast-paced, cross-functional environment. Your primary focus will be working with our restaurant partners and internally across Product, Engineering, Marketing, Operations, Legal, and Finance to develop shared goals and strategies to grow and optimize our partnerships in the US and across mega-regions. **What You'll Do** + Build relationships with C-level executives and key decision makers within partner organizations + Develop and execute partnership strategy to achieve quarterly growth goals + Expand product adoption and increase marketing investment, clearly communicating the value of our newest products with a lens of creativity to differentiate our offerings + Employ critical thinking and creative problem-solving skills to navigate negotiations and difficult partner conversations + Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships + Partner with cross-functional teams. Be the voice of the customer and seamlessly navigate internal processes with stakeholders from various teams such as Product, Engineering, Marketing, Operations, Legal, Finance, and more + Bring your analytical A-game. Develop business models and analyses with Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals **Basic Qualifications** + Minimum of 8 years of full-time experience in end-to-end Enterprise sales and/or partnerships **Preferred** **Qualifications** + Experience leading conversations with executive-level external stakeholders + Experience selling into or working with large, complex enterprise brands and organizations + Experience with food delivery and/or third-party marketplaces at a high-growth tech company + Experience working in ads sales, marketing, operations, business development or partnerships at a leading restaurant or CPG brand + Experience building and executing strategic sales plans that result in success + Ability to flex your analytical skills and utilize data to quantify opportunities and influence decision makers + Excellent listening, communication, and organizational skills + Excellent negotiation, forecasting, and problem solving skills + Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity + Collaborative leadership. You can't help but dig in tactically, flexing your analytical skills where needed, and are equally as comfortable leading a conversation with an Engineer, Product Manager, or C-level executive to secure buy-in + Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development + Bachelor's Degree or equivalent For Chicago, IL-based roles: The base salary range for this role is USD$134,000 per year - USD$149,500 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$134,000 per year - USD$149,500 per year. For New York, NY-based roles: The base salary range for this role is USD$149,000 per year - USD$166,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$149,000 per year - USD$166,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************

About the Role We are currently seeking a Head of U4B Self Serve to lead our global SMB automated acquisition and engagement engine through its next phase of growth. This person will be responsible for accelerating Uber for Business's self-serve strategies, developing "what's next," and executing successfully. This will require an understanding of SMB customers and competitors, along with the ability to identify and activate growth opportunities globally and locally, while leading cross-functional teams across product, marketing, and operations. Uber for Business enables companies of all sizes to access Uber's mobility and delivery services through a centralized platform-supporting employee travel, meal programs, customer experiences, and more. The Self Serve segment focuses on small and medium-sized businesses, representing >$15B in global SAM across mobility and delivery. This role will lead efforts to regionalize the product experience, strengthen acquisition and retention strategies, and optimize operations to unlock this opportunity at scale. Success will require disciplined execution, a clear product-market vision, and tight coordination with marketing, product, and community operations teams on growth investments and initiatives. The leader will also partner closely with Product and Global Scaled Solutions (GSS) to identify and mitigate fraud risk, ensuring healthy growth and sustainable unit economics. The Head of Uber for Business, Self Serve will drive global strategy, execution, and performance-leading a core team of ~5 teammates and partnering with ~20 on partner teams to accelerate adoption, efficiency, and profitability. What You'll Do * Act as the global business owner for Uber for Business's Self Serve segment, accountable for growth, operational and financial performance, and strategic direction * Lead a cross-functional team spanning marketing, product, operations, and analytics to accelerate adoption and retention globally and by market * Partner with Product to define regional requirements, shape product roadmaps, and enhance the localized experience for SMBs globally * Work closely with Marketing to develop and execute scalable acquisition and lifecycle campaigns that drive efficient, sustained growth. Execute and iterate on org-level incentives to drive acquisition and engagement * Collaborate with Community Operations to experiment with scaled sales and improve conversion through proactive onboarding and with GSS to identify, monitor, and reduce fraud losses while improving the overall customer experience * Prioritize growth investments, resource allocation, and market focus to maximize return across global regions * Analyze business performance, surface insights, and adjust strategies dynamically to achieve quantitative goals for revenue, customer growth, and retention Basic Qualifications * 10+ years of experience, including at least 3 years in senior leadership roles with P&L or growth accountability * Proven success leading cross-functional teams across product, marketing, and operations to drive scaled growth * Experience in global or multi-regional businesses, with a focus on digital acquisition, SaaS, or platform-based models Preferred Qualifications * Leadership experience in SMB, e-commerce, SaaS, or marketplace businesses * Strategic problem solver who balances long-term vision with near-term execution * Results-oriented leader who maximizes toward quantitative goals (revenue, cost efficiency, fraud rate), using leading indicators to measure progress * Ability to influence without direct authority and drive alignment across diverse stakeholder groups * Deep understanding of self-serve business models, digital funnels, and product-led growth strategies * Experience managing or partnering closely with marketing, product, and operations teams on global initiatives * Familiarity with risk and fraud management in digital or financial platforms * Undergraduate degree in a relevant field; MBA preferred For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year. For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About the Role Global Quality is working to transform customer experience audit processes through a behavior based program and the introduction of automated measurements. Having a highly calibrated set of effective behavior examples will be critical to delivering on these strategic elements and the 3-5 year vision of the team. We're looking for a Global Quality Calibration Specialist to review and score interactions across all lines of business. The individual in this role is detail oriented, a creative problem solver, passionate subject matter expert, and leads through influence. Global Quality Calibration Specialists will thrive in an environment that is ambiguous, fast-paced, and constantly changing. There is often no predefined solution so the ability to invent or modify existing approaches is critical. What the Candidate Will Need / Bonus Points \-\-\-\- What the Candidate Will Do ---- * Perform targeted reviews in order to isolate, label, and store highly effective behavior examples * Review and provide recommendations for improvements to quality program standards * Conduct group calibrations requiring subject matter expertise and attention to detail * Contributes to overall team effort by accomplishing individual tasks to completion * Maintain focus on data integrity and producing work of the highest quality * Work with stakeholders across Global Quality and Regional CommOps team * Identify and promote continuous improvement opportunities in training, process, and policies * Collaborate seamlessly with diverse teams/ functions to ensure optimal customer interaction outcomes * Confidently navigate and resolve ambiguity using critical thinking, a customer centric mindset and effective problem solving \-\-\-\- Basic Qualifications ---- * More than 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area * Experience with Google Suite * Experience presenting information and facilitating meetings * English business proficiency required \-\-\-\- Preferred Qualifications ---- * Minimum of 1 year of experience in Quality within the company environment (mandatory). * Prior experience in service, retail, or customer support for a high-volume, high-visibility organization. * Exceptional written and verbal communication skills for conducting calibrations and collaborating cross-functionally. * Ability to manage stakeholders and build consensus across cross-functional teams (e.g., CommOps, Product, Training). * Demonstrated experience in identifying and presenting observed trends to drive process improvement and policy changes. * Proven ability to demonstrate a high degree of self-management and thrive in ambiguous environments. * Proven ability to work in a highly detail-oriented environment, demonstrating a strong focus on data integrity. * Confident in presenting findings and recommendations to leadership and diverse stakeholder groups. * Spanish language proficiency is a plus For Chicago, IL-based roles: The base hourly rate amount for this role is USD$27.30 per hour. For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$25.90 per hour. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

## About the Role Account Representatives at Uber Eats bring the best local and regional small and medium restaurants to the Uber Eats platform. Who are we looking for? Someone who is natural at selling and knows the best local restaurants, passionate about food and Uber, and enjoys negotiating. In this role you will lead the full sales cycle and sign partnerships with top local restaurants while being a champion for the Uber and Uber Eats brands. Your success in this role is measured by achieving and exceeding your monthly quota and proactively building your pipeline by managing and hitting the weekly metrics (cold-calls, emails, and field appointments). ## What You'll Do * Own and manage a pipeline of local small and medium restaurants to sign new partnerships in your geographic region with a mix of cold-calling (at least 50 dials per day) and in-person meetings * Create a great first-impression and act as an ambassador of Uber Eats to develop long-term partnerships and clearly communicate the value of Uber * Manage contract negotiation to establish the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties * Help us identify and build standard processes and collaborate with the Account Management team to support a seamless onboarding experience for each new restaurant partner * Proactively maintain communication channels with prospects via phone, email, and face-to-face meetings ## Basic Qualifications * Minimum 1+ years total professional sales experience or 0+ years with a Bachelor's Degree (earned or in progress) and exposure to sales through internships or other experiences ## Preferred Qualifications * Minimum 1+ year work experience in sales (full cycle sales preferred) * Experience with Salesforce and Google Suite * Good communicator and enjoy working on teams that value collaboration * Willingness to roll up your sleeves and demonstrate persistence and perseverance, you aren't fearful of rejection or cold-calling * Comfortable thinking on your feet, genuinely curious and like to ask questions * Excited to learn - This is a great role to grow or build your career in sales * No fear of picking up the phone - this role is 70% on the phone and 30% in the field For Chicago-based roles: The total annualized on-target earnings (OTE) for this position is USD $90,833-95,417. The OTE includes a base hourly rate of USD $26.20-27.52 per hour and an annualized cash variable incentive target of USD $36,333-$38,167. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

**About the Role** The Safety & Insurance Litigation team oversees and manages litigation and claims across the U.S. & Canada arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance partners and outside counsel to drive innovation and solutions. The team also works closely with Uber's business teams, from operations to safety, to evaluate and manage risk. The team is currently searching for a Safety & Insurance Litigation Paralegal to provide crucial support to in-house attorneys handling auto liability matters. This role will be based at Uber's offices in Chicago, Illinois. **What the Candidate Will Need / Bonus Points** ---- What the Candidate Will Do ---- 1. Assist in all phases of the tort litigation lifecycle, including discovery, motion practice and trial/alternative dispute resolution 2. Review, categorize, organize, track and update information and legal documents within our matter management system 3. Analyze, issue spot and escalate inquiries and issues 4. Perform research, fact investigation and preservation functions 5. Prioritize and manage a large volume of cases and projects 6. Perform and analyze complex data analytics 7. Design, build and deliver engaging presentations for internal and external audiences 8. Respond directly to requests from outside counsel, insurers and other stakeholders ---- Basic Qualifications ---- 1. 4+ years of paralegal experience 2. B.A./B.S. Degree required 3. Technical know-how with at least an intermediate level of computer skills, including a working knowledge of Google suite, Excel, Word, Adobe, and other web-based applications ---- Preferred Qualifications ---- 1. Paralegal experience in either a defense firm or insurance company highly preferred 2. Paralegal certificate preferred (or as required by local rules) 3. Experience working in a high-pressure, fast-paced environment while handling a high volume caseload 4. E-Discovery and mass document production experience including using Relativity 5. Salesforce or other CRM/database experience 6. Data querying and SQL skills 7. Clear and concise written and verbal communication skills 8. Exceptional organizational skills and attention to detail 9. Self-motivation and the ability to work both on a team and independently 10. Passion for the work and a growth mindset 11. Flexibility and willingness to help out wherever needed 12. Enthusiasm about Uber! For Chicago, IL-based roles: The base hourly rate range for this role is USD$43.75 per hour - USD$48.56 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************

About the Role Uber's 3P Demand Distribution program is a growth bet focused on "meeting our users where they are." We define 3P Demand as any Uber-branded user transaction initiated within a non-Uber-owned surface-such as booking a ride through WeChat. As the Senior Strategic Operations Associate for 3P Demand Growth, you will be the primary engine driving the success and scale of these integrations within the US & Canada (US/C) Mobility business. Launching an integration is only the beginning; your mission is to ensure that once a partner is live, we are maximizing its potential. You will bridge the gap between a technical "go live" date and a thriving, high-volume demand channel. This is a highly cross-functional role requiring a "mini-GM" mindset. You will not just manage a project; you will own the Go-to-Market (GTM) execution, working alongside Marketing, Business Development (BD), and Product to "juice" demand, optimize conversion funnels, and ensure Uber is the preferred mobility choice for users on third-party platforms. What You'll Do * Own the GTM Strategy: Develop and execute the US/C Go-to-Market plans for 3P integrations (e.g., WeChat Mobility, Expedia Rides, and future travel/super-app partners), ensuring users are aware of the service and incentivized to use it. * Facilitate Demand Generation: Partner closely with Marketing to build multi-channel awareness campaigns (social, digital, OOH) that specifically target the unique audience of each 3P partner. * Operationalize Integrations: Act as the "details expert" for each US/C 3P integration. While BD manages the partner relationship, you will manage the internal operational complexity-from setting up local promo codes and tracking metrics to identifying and driving the resolution of critical functional gaps and preparing for feature launches. * Optimize the Funnel: Obsess over conversion metrics. You will identify friction points in the 3P user journey and work with Product/Tech teams to implement localized solutions that drive adoption. * Resource Allocation: Manage financial levers, including rider incentives and marketing budgets, to drive incremental growth while defending the efficiency and ROI of the 3P portfolio. * Cross-Functional Leadership: Serve as the "connective tissue" between BD (who signs the deals), Tech (who builds the integration), and Marketing (who drives awareness), ensuring all teams are aligned on US/C growth targets. * Performance Monitoring: Establish robust reporting for the US/C 3P channel, providing regular visibility to leadership on Gross Bookings (GB) performance and competitive landscape shifts. Basic Qualifications * Education: Bachelor's Degree in economics, management, finance, or a related field. * Experience: 4+ years of experience in operations, strategy, growth, or program management. Preferred Qualifications * Growth Mindset: Proven track record of scaling new products or channels from 0-to-1 in a fast-paced environment. * Cross-Functional Mastery: Experience influencing stakeholders across Tech, Marketing, and BD to achieve shared business goals. * Analytical Rigor: Strong data-driven mindset with the ability to turn complex metrics into actionable GTM frameworks. * Operational Detail: The ability to dive deep into technical integration details while maintaining a high-level strategic view of the business. * Communication: Exceptional stakeholder management skills-capable of being collaborative yet firm to drive business objectives. * Market Knowledge: Familiarity with the travel, super-app, or digital ecosystem (e.g., WeChat, OTA integrations) is highly preferred. For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy. For Canada-based roles: The base salary range for this role is CAD$123,000 per year - CAD$137,000 per year. For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About the Role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. What the Candidate Will Need / Bonus Points \-\-\-\- What the Candidate Will Do ---- You are the primary support point of contact for administrators at Uber Eats' largest and most brands. We're looking for someone to build a strong rapport with these Merchants by providing consistently excellent and comprehensive support, as well as championing their issues across Uber. You'll make using Uber Eats as seamless as possible for Merchants, resulting in a trusting, long-lasting partnership. * Drives resolution of complex problems by leveraging internal resources and using multiple communication channels including email, chat, and inbound/outbound phone support * Learn and cater to brand nuance to ensure each interaction and resolution is individualized and anticipates the future needs of the brand. * Partner with internal teams to ensure your customers' issues are escalated appropriately and satisfactorily resolved while keeping the customer informed of the progress * Proactively identify trends or impending issues and inform your client to minimize disruption to their service * Collaborate with Account Managers and other Stakeholders to keep them apprised of brand concerns and share optimization strategies based on brand-specific platform use and insight * Identify and propose internal systems, product, or policy recommendations to enhance the efficiency of our support team and to improve the support experience across all Global Delivery Partners \-\-\-\- Basic Qualifications ---- * FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment * FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment * Comfortable operating in multiple modalities * Fluent in French and English. Comfortable with communicating in both languages verbally and written \-\-\-\- Preferred Qualifications ---- * Comfortable flexing between multiple workflows to assist different teams in need of French support For Chicago, IL-based roles: The base hourly rate amount for this role is USD$27.30 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Get a maximum of $400 in bonuses in Chicago.Earn $100 for every 10 rides in 7 days (limit 4). New drivers only. Terms apply.What is Lyft? Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need rides. Driving with Lyft is the perfect way to earn money on any schedule and is a great alternative to part-time, full-time and seasonal opportunities. Drivers can cash out any time and enjoy flexibility with no hourly requirement. Why Lyft? Boost Your Earnings: With Upfront Pay you can view the fare for a ride before you accept it, giving you more control of your earnings. Plus, you keep 100% of your tips. Peace of Mind: Women and nonbinary drivers can turn on Women+ Connect to increase their chances of matching with more women and nonbinary riders. Be Your Own Boss: Set your own schedule and keep control over when you drive and earn Our vision Making Rideshare Better: Diverse communities are stronger, more interesting communities. Making Lyft better for everyone Community Connections: Good vibes. Conversations that turn into friendships. Comfortable silence. Our Women+ Connect is here to improve the ride experience for all drivers and riders Driver Requirements You're at least 25 years old You own an iPhone or Android smartphone You have a clean driving record and auto insurance You have a 4-door from 2008 or newer *Car year may vary by region *Does not apply if you are renting a car through Express Drive program Additional information You might consider driving with Lyft to earn extra money, driving with Lyft is a great way to supplement your part time or full time income. Driving can be a great summer gig for teachers, or for anyone looking for seasonal or summer work. No experience is needed, but you may be a great fit if you have experience in the public or private transportation industry such as a delivery driver, professional driver, chauffeur, luxury driver, truck driver, school bus driver, taxi driver or cab driver.

A leading technology company is seeking a Manager of Customer Success Management in Chicago. This position involves leading a team to ensure merchant success, optimizing operational efficiency, and driving revenue growth through upselling opportunities. The ideal candidate will have over 8 years of experience in strategic sales or account management and possess excellent communication skills. You will analyze performance metrics and develop tailored solutions to enhance partner outcomes. Competitive salary range is offered with eligibility for bonus programs and various benefits. #J-18808-Ljbffr

About the Role As a Sales Performance Management Application Developer on the Sales Automation Engineering team, you will serve as the bridge between technical implementation and strategic sales operations. You will be responsible for gathering and documenting business requirements, designing, building, testing, deploying, and providing post-production support on complex, high-impact cross-functional systems. These projects directly deliver value to our Commercial and Sales Operations teams. What the Candidate Will Need / Bonus Points \-\-\-\- What the Candidate Will Do ---- 1. Define and Design: Translate complex business requirements into a robust planning and operational architecture within the SPM system, ensuring scalability and performance. 2. Configure and Maintain: Build and optimize multi-application environments and permissions used for sales planning, incentive compensation management, and reporting within the SPM system. 3. Prioritize Engineering Excellence: Commit and adhere to rigorous engineering standards to prioritize Quality, Efficiency, Velocity, Security, and Growth in every build. \-\-\-\- Basic Qualifications ---- 1. Experience working with and building applications/models in commercial-grade enterprise sales planning platforms (specifically Pigment, Anaplan, or Jedox). 2. Strong communication and teamwork skills to bridge the gap between engineering and business stakeholders. 3. Excellent problem-solving and analytical skills to troubleshoot complex calculation logic. \-\-\-\- Preferred Qualifications ---- 1. Scripting & Languages: Proficiency in SQL, Python, and TypeScript. 2. AI-Assisted Development: Experience utilizing Cursor, Claude Code, or GitHub Copilot to accelerate development velocity. 3. Integration: Experience with REST API integrations. 4. Orchestration: Familiarity with tools such as Apache Airflow. For Chicago, IL-based roles: The base salary range for this role is USD$138,000 per year - USD$153,000 per year. For New York, NY-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

**About the Role** As the **Senior Manager, Claims Management** , you will be a key leader on our claims team, reporting directly to the **Director, Claims Management.** You will lead the Data & Damages portfolio as an individual contributor, guiding the strategy while collaborating with stakeholders across the claims organization to execute. We remove barriers to decision-making, encouraging a "Go Get It" spirit where you can leverage technology and AI tools to solve complex problems. This role is for a claims expert and leader who can go deep into medical specials on automobile injury claims, identifying tools and solutions to ensure appropriate claim evaluation, fraud identification, and effective resolution. Uber embraces a hybrid work model, where employees are in office three days a week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. **What You'll Do** + **Lead Portfolio Strategy & Vision:** Guide the Data & Damages portfolio by staying deeply versed in the world of claims. You will go deep into medical specials on automobile injury claims, understanding marketplace strategies to identify trends and solutions. You will bring an open approach, injecting creativity and a willingness to "try on" and iterate to ensure appropriate claim evaluation and resolution strategies. + **Leverage Data for Actionable Insights:** You will know what data is needed and how to use it to drive decisions. You will spearhead the development of insights that allow us to manage severity and evaluate medical specials. You will serve as a crucial link between our business and technical teams, defining the business requirements for new data, reporting, and AI-driven insights to ensure every solution drives meaningful action. + **Drive Operational Excellence & Severity Management:** Use your deep claims knowledge and portfolio leadership experience to identify opportunities to continually manage severity and enhance the performance of our leading insurance partners. You will guide widespread strategies and process implementations aimed at improving core metrics. You are a self-starter, ready to run at Uber speed to build scalable, repeatable processes that prepare the organization for future challenges. **Basic Qualifications** + **Experience:** At least 7 years of professional experience in the insurance industry (carrier, broker, MGU, TPA, fleet, solutions partner, etc.) with a focus on auto or general liability injury claims. + **Leadership:** At least 3 years of leadership experience, demonstrating an ability to guide widespread strategies and process implementation across a claims portfolio. **Preferred Qualifications** + **A seasoned claims veteran** with deep experience in setting claims strategy and a rich background in medical specials and damage valuation. You understand how to identify and manage trends in the marketplace to ensure effective resolution. + **A "Go Get It" Spirit:** A self-starter with a track record of driving impactful execution. You are comfortable guiding a portfolio as an individual contributor while influencing stakeholders across the organization to execute your vision. + **An iterative mindset:** You bring a willingness and ability to be creative in your approach to solving traditional claims problems, leveraging technology and AI to stay ahead of the curve. + **A powerful lens for data:** You have an expert understanding of what data is required to manage a portfolio and how to leverage it to drive and demonstrate impact with clear, measurable results. + **A bias toward action:** The ability to thrive in a fast-paced, high-impact environment that is constantly evolving at Uber speed, where barriers to improvement are removed. For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************

About the Role Uber is home to one of the largest and most unique Claims programs in the world. As our Claims Compliance Manager, you will own the internal quality framework for First-Notice-of-Loss (FNOL), steward the end-to-end Claims SOX control environment, and hold external carrier partners accountable to our standards. You'll serve as the primary point of contact for internal and external auditors, translating regulatory and SOX requirements into day-to-day operational excellence across hundreds of claims professionals. This role has a unique opportunity to impact the effectiveness of hundreds of internal & external claims professionals - if you're interested in making an outsized impact on one of the largest and most dynamic Claims programs in the world, read on and apply below! What You'll Do * Lead and develop a team of in-house claims quality & compliance professionals * Design, test, and continuously improve QA methodologies, scorecards, and root-cause analysis for FNOL quality issues * Build and maintain control matrices, narratives, and evidence repositories; prepare walkthroughs and remediation plans; drive timely control testing and deficiency closure. * Represent Claims in SOX, statutory, and carrier audits; articulate control design and operating effectiveness to Financial Risk management and auditors; developing responses to ad hoc audit requests and inquiries * Partner with internal & external operational leaders to identify opportunities to improve processes, training programs, and compliance adherence * Work cross-functionally to embed compliance requirements into workflow design, tooling, and training * Collaborate with internal and external Claims leadership, audit, accounting and risk management stakeholders to establish robust compliance controls * Lead efforts for QA calibration cross-functionally, ensuring consistent standards are developed and applied across the Claims program Basic Qualifications * 8+ years of professional experience with prior experience as a P&C claims adjuster or in a gig-economy claims team * At least 3 years dedicated to audit, SOX, or regulatory compliance * 5+ years people management experience * Bachelor's degree in related field Preferred Qualifications * Strong project management skills, able to manage competing priorities, and ability to own and drive projects from ideation to completion * Strong business acumen * Excellent cross-functional partnership skills * Exceptional communication skills (verbal & written) and comfort presenting to senior leadership and auditors * AIC, SCLA, or CPCU designations * Auto insurance claims handling/management experience * Prior Big 4 or large public-company SOX audit exposure * Experience managing third-party administrators or carrier partners For Chicago, IL-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$117,000 per year - USD$129,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About the Role We are searching for a Senior Program Manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Safety Reporting, Channel, & Routing Program Leader and will be responsible for strengthening our safety support reporting and routing processes in close partnership with our Safety Operations, Safety Product, Safety Data, Safety Process, and Regional Operations teams. You will set and implement program requirements that ensure our safety reporting is readily accessible with sufficient information to inform routing and handling. This role will require a high amount of cross-functional collaboration and influencing and vision setting on the safety reporting experience and ability to understand and leverage GenAI models. You should be able to problem solve and address complex challenges, produce high quality written documentation, and build effective automation processes. This position can be based in Chicago, New York, Washington DC or Amsterdam. What the Candidate Will Do * Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes. * Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations. * Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience * Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs. * Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences. * Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes. * Develop content and standard operating procedures to improve process adherence and accuracy on a global scale * Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity Basic Qualifications * Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders Preferred Qualifications * 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights * GenAI and automation experience in customer reporting * Six Sigma or related process excellence background * Previous user experience background & understanding of customer needs * Self-motivated with a strong affinity for problem solving * Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations * Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder * Experience with program management, customer support strategy, or quality assurance * Basic SQL Skills For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.