Manager, Outside Counsel & Vendor Operations
Operations manager job at Über
**About the Role** : Uber's Chief Legal Office (CLO) Operations team is seeking a Manager, Outside Counsel & Vendor Operations to lead the end-to-end operations and optimization of our legal vendor ecosystem. This role will oversee the processes, systems, and strategic initiatives that support our law firm and vendor relationships, with a strong focus on vendor value optimization,billing compliance and operational scalability. They will be responsible for creating and executing programs to maximize cost savings while ensuring high-quality legal support for the entire department.
You will partner closely with Legal, Finance, Procurement, Accounting, and Supplier Management teams to deliver seamless customer experiences, while ensuring financial and process discipline. You'll also play a critical role in developing your team, driving operational excellence, and modernizing our vendor operations function to support the evolving needs of the CLO.
**What You'll Do**
+ **Set Strategy and Drive Execution** : C reate and implement Uber' outside counsel engagement strategy, influencing and aligning with legal leadership and internal stakeholders. Define the priorities for vendor operations, aligning with broader legal operations and organizational goals, but also work in the trenches with the team to execute on established priorities.
+ **Optimize Value Realization** : Oversee the law firm vendor l ifecycle, including selection, negotiation, management and billing. Negotiate global law firm agreements, including outside counsel requirement terms, hourly rates and alternative fee agreements. Create competitive rate intelligence and benchmarking to aid in negotiations and ad hoc rate approval and establish processes to improve turnaround time.
+ **Modernize and Scale Processes:** Optimize CLO processes across vendor onboarding, contracting, billing and payment compliance workflows for outside counsel and legal vendors. Work with CLO SMEs to develop playbooks, and optimize the law firm engagement letter review process.
+ **Own E-Billing Platform Strategy and Performance** : Guide the ongoing development, integration, and support model for our e-billing systems (e.g., SimpleLegal, Coupa), ensuring scalability and usability across stakeholders. Lead system integrations and data flows across e-billing, Salesforce, and financial systems; define KPIs and dashboards for spend analytics, cycle time, and vendor performance.
+ **Lead and Manage a global team** : Provide day-to-day leadership and professional development for a global team of Program Managers focused on legal vendor management, and operational administration.
+ **Ensure Excellence in Billing Operations** : Maintain oversight of daily billing operations, including spend request governance, PO and matter creation, invoicing accuracy, and timely payment processing, assisting with escalations as needed.
+ **Accruals and Budget Collaboration** : Oversee operational processes with Accounting and Finance teams to support legal accruals, budget planning, forecasting, and reporting efforts
+ **Cross-Functional Collaboration** : Act as the primary point of contact for vendor operations initiatives with Legal leadership, Finance, Procurement, and other key internal stakeholders.
+ **Drive Change Management and User Adoption:** Lead change initiatives by developing training materials, delivering user education, and clearly communicating new processes to support global adoption across the department.
**Basic Qualifications**
+ 10+ years of experience in legal operations, vendor management, procurement, or finance, including 3+ years of people management experience.
+ Demonstrable experience with designing, negotiating and evaluating fee agreements and rates, including alternative fee agreements.
+ Experience scaling legal billing operations or vendor management programs. A demonstrated understanding of how to develop, implement, and enhance processes.
+ Working knowledge of legal billing and Procure-to-Pay (P2P) processes and experience with tools such as SimpleLegal, Coupa, or equivalent platforms.
+ Experience reviewing, drafting and coordinating SME feedback for outside counsel engagement letters.
**Preferred Qualifications**
+ Demonstrated experience for innovation, leading cross-functional initiatives and improving operational workflows.
+ Background in finance or economics preferred.
+ Superior analytical and legal skills, mature judgment, innovative thinking and a desire to take the initiative and think two steps ahead.
+ Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.
+ Passionate about your work and a desire to have a big impact.
+ Embody the highest standards of integrity, ethics and accountability.
+ Enthusiasm about Uber and our mission!
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$168,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link **************************************
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
Sr Strategic Analytics and Operations Manager
Santa Clara, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description
Your Career
As the Sr. Manager of Strategic Analytics and Operations, you will hold a pivotal, high-visibility role collaborating across Strategy, Post-Sales and Cross functional teams (Services, Product, Engineering, IT, Sales, Operations). You will be a direct thought partner to senior leadership, using data-driven insights to solve the most complex challenges facing the business. You will lead high-impact initiatives that shape our corporate strategy, drive operational excellence, and optimize efficiency at scale. This position is ideal for a leader with a strong analytical background who thrives on structuring complex problems into actionable strategy and is passionate about driving tangible business results.
Your Impact
Strategic Leadership & Problem Solving: Lead high-value strategic initiatives by structuring and breaking down complex business problems. You will develop and test hypotheses, conduct rigorous analysis (e.g., market sizing, competitive assessments, business/financial models), and deliver clear, compelling recommendations to executive-level audiences.
Data-Driven Insights, Analytics, and Visualization: Develop, monitor, and own the critical KPIs and dashboards that guide key business decisions, including , providing actionable insights that empower product, engineering, and finance teams.
Operational Excellence: You will design, develop and manage complex projects and large-scale transformations from end to end, ensuring execution and value realization.
Cross-Functional Partnership: Work collaboratively across a diverse set of stakeholders, including executive leaders and teams in product, engineering, and finance. Build strong relationships and lead through influence to gather information, co-create deliverables, and drive alignment.
Team Leadership & Mentoring: Drive change across the organization by wearing multiple hats (strategy, project management, analytics, and execution). Provide coaching and mentorship to junior members of the team, taking a personal interest in their professional growth.
Qualifications
Your Experience
8+ years of relevant work experience in management consulting, corporate strategy, business operations, strategy & operations, business analytics
3+ years experience with SQL, BigQuery, Tableau
Robust analytical, quantitative, and modeling skills with a proven ability to synthesize complex information and large datasets into actionable executive-level insights
Hands-on AI experimentation and technology experience preferred
Proven record of leading high-impact initiatives, managing projects, and driving change in a cross-functional environment
Exceptional verbal and written communication skills, with the ability to present complex business and technical concepts effectively to senior leadership
A collaborative team player and independent thinker; a self-starter who thrives in fast-paced, high-growth environments with minimal supervision
Experience in the Enterprise Technology sector is a plus
MBA or an advanced degree in a quantitative field (e.g., Math/Statistics, Economics) is strongly preferred
Additional Information
The Team
You will be embedded within our Business Insights team within Support Operations, a highly collaborative and dynamic group that directly influences the performance of the organization. The team works cross-functionally with senior leadership, business stakeholders, and support teams to drive improvements and deliver actionable insights that have a direct impact on the success of the business. By joining this team, you will gain a deep understanding of key business systems and processes while contributing to critical decisions that shape our support operations.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $153000 - $247500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Director of People Operations
Riverside, CA jobs
This role partners closely with the executive team (COO, CEO, Finance, Compliance, Clinical Operations), all hiring managers, People Operations, Payroll, and cross-functional business leaders. Frequent collaboration with legal counsel, IT (for HRIS/payroll), and external vendors (recruiting, benefits, labor law advisors) is required.
Responsibilities
Lead the full spectrum of People Operations for a remote/hybrid, multi-state workforce in a highly regulated, startup environment.
Design and implement strategic HR initiatives supporting HHN's mission, growth, and operational goals.
Own talent acquisition, onboarding, employee engagement, and retention strategies for clinical and non-clinical staff.
Own payroll operations, labor cost reporting, compensation, benefits, and compliance with state/federal wage & hour law.
Build, update, and enforce HR/People Ops policies and procedures; ensure HR documentation is always audit-ready.
Ensure continuous compliance with all federal, state, and local employment laws-especially California, DOL, and healthcare-specific requirements.
Lead employee relations, investigations, conflict resolution, and performance management.
Build scalable learning, training, onboarding, and leadership development programs-sometimes from scratch.
Drive HR technology adoption (ADP, HRIS, Google Suite, etc.), process automation, and analytics.
Champion DEIB (diversity, equity, inclusion, belonging), culture-building, and employee wellness within a start-up culture.
Support organizational design, workforce planning, and future-state operating models as HHN grows.
Mentor and develop a high-performing HR/People Ops team.
Foster a culture of feedback, accountability, adaptability, and innovation.
Serve as a key project leader for cross-functional initiatives impacting employee experience and compliance.
Skills Required
Advanced proficiency in HRIS/payroll platforms (ADP, Workday, or similar), Google Suite, and Microsoft Office.
Strong operational/process improvement skills; able to build new systems where needed.
Experience with data analytics, labor cost tracking, and audit preparation.
Demonstrated ability to manage HR projects, prioritize, and execute in a fast-paced environment.
Excellent written and verbal communication; able to lead, coach, and influence at all levels.
High level of discretion and judgment in handling sensitive and confidential issues.
Proactive problem-solving with the ability to adapt to ambiguity, shifting priorities, and rapid growth.
Strong systems orientation-familiarity with HR/People Ops tools and platforms, including ADP, WorkDay, Google Suite and similar payroll systems.
Competencies
Leadership: Inspires, motivates, and develops others. Provides clear vision and direction for the People Operations function, earning the trust of staff, peers, and executives. Demonstrates resilience and confidence in the face of ambiguity and rapid change.
Management: Plans, organizes, and manages multiple priorities, projects, and deadlines in a fast-paced environment. Holds self and others accountable for high-quality results.
Problem Solving: Anticipates and identifies problems quickly; analyzes root causes; and develops pragmatic, compliant, and sustainable solutions, even in situations with limited resources or information.
Collaboration: Works cross-functionally, building effective partnerships with clinical, operations, finance, and external stakeholders. Fosters an inclusive and positive work environment, valuing diverse perspectives and teamwork.
Operational Effectiveness: Streamlines, builds, and refines HR processes and programs to maximize efficiency, accuracy, and compliance. Balances strategic priorities with hands-on, tactical execution.
Decision Making: Exercises sound judgment, especially when dealing with confidential or sensitive matters. Able to make timely, data-informed decisions that align with business objectives and organizational values.
Interpersonal Effectiveness: Communicates clearly and empathetically, both in writing and verbally, with employees at all levels. Navigates difficult conversations with tact and integrity. Demonstrates emotional intelligence and a people-first approach.
Strategic Agility: Looks beyond day-to-day tasks to anticipate future HR and organizational needs. Adjusts HR strategies and tactics to support evolving business goals, regulatory requirements, and growth opportunities.
Startup/Builder Mentality: Thrives in an early-stage, fast-growth, and sometimes ambiguous environment. Resourceful, creative, and willing to “roll up sleeves” to build new systems and processes from scratch. Embraces change, continuous improvement, and a spirit of experimentation.
Job Requirements
Education:
Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred.
Experience:
8+ years of progressive HR leadership, with at least 5 years in a senior leadership role (preferably in healthcare, healthtech, or a highly regulated industry).Startup experience preferred.
Proven experience leading payroll, HR compliance, and labor cost functionality. Ability to travel as needed (10-20%).
Certification(s):
SPHR, SHRM-SCP, or equivalent preferred.
Service Manager
Rochester, NY jobs
One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service.
In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction.
Key Responsibilities
Lead and supervise a service team to ensure consistent, high-quality operations.
Train, mentor, and develop staff to complete work safely, accurately, and efficiently.
Oversee daily maintenance activities, monitor performance, and provide ongoing coaching.
Manage preventive maintenance programs, repairs, and service requests across multiple sites.
Ensure all properties meet safety guidelines and regulatory requirements.
Respond to escalated maintenance issues with professionalism and urgency.
Support capital improvement projects and property upgrades as needed.
Work closely with community teams to maintain strong service standards.
Contribute to resident-focused initiatives that improve satisfaction and retention.
Maintain accurate documentation of work orders, service requests, and project outcomes.
Build a high-performing, accountable, and collaborative team culture.
Qualifications
High school diploma or equivalent required; Bachelor's degree in a related field preferred.
3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial).
Strong knowledge of building systems, preventive maintenance, and safety regulations.
Proven leadership, communication, and organizational skills.
Ability to resolve escalated issues and operational challenges effectively.
Proficiency with work order systems and basic computer applications.
Retail Store Manager
West Nyack, NY jobs
ABOUT THE JOB:
Ready to join a fun, growing athleisure brand? GOAT USA is looking for an exceptional Retail Store Manager who will be responsible for our new Palisades retail store located in the Palisades Center in West Nyack, NY. You'll work closely with the GOAT USA retail team, reporting directly to the Regional Retail Manager.
The ideal candidate for the Retail Store Manager role will have a deep understanding of retail operations, from inventory management and customer service to staff training, team development, and sales performance. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about leading a high-performing team, and is committed to delivering exceptional customer experiences. The ideal candidate will also be proactive in fostering a positive store culture, driving sales growth, and contributing to the success of a dynamic and rapidly expanding retail business.
WHAT YOU'LL DO:
Position Overview:
The primary responsibility of the Retail Store Manager is to ensure the GOAT USA retail store operates smoothly and efficiently. This role involves overseeing day-to-day operations, including sales performance, inventory management, and visual merchandising. The Retail Store Manager is also responsible for hiring, orienting, and training employees, developing schedules, and maintaining a positive and productive work environment. Additionally, they monitor sales targets, analyze store performance, and ensure compliance with company policies and procedures, while motivating and leading the entire team to achieve store goals.
Job Duties and Responsibilities
Complete store operational requirements by scheduling and assigning employees to shifts.
Promote optimum staff performance by coaching, counseling, and disciplining employees.
Regularly schedule meetings with staff to review performance.
Deal with escalated customer service issues and incident reports
Coordinate with Regional Manager to review company initiatives, expectations, and requirements pertaining to the retail location.
Present the store creatively and cultivate a restock schedule for always maintaining inventory.
Engage with the GOAT USA sales strategies.
Manage inventory.
Open and close the store
Opening and closing the register
Ensure store is secure and safe for staff and customers.
Maintain cash deposit routine.
Report cash and sales numbers to the Regional Manager, accounting team, and executive team.
Make sure the store is neat, presentable, and organized at all times.
Secure merchandise by implementing security systems and measures.
Protect employees and customers by providing a safe and clean store environment.
Facilitate and assist in the store restocking on Thursday mornings.
Coordinate with retail leadership to rotate inventory throughout the seasons.
Organize the stockroom.
Fulfill any online orders from the store.
Decorate the store during holidays.
Maintain excellent communication and Customer Service skills.
Maintain cleaning supplies, utilities supplies, and cleaning schedule for the store.
Requirements
Excellent verbal and written communication skills.
Strong communication, leadership and team management skills
Excellent organizational and time management skills.
Exceptional interpersonal and conflict-resolution skills.
Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Ability to communicate effectively in English
Capable of lifting or moving heavy products up to 50 pounds.
Able to stand and walk throughout the scheduled work shift.
Basic math skills for handling transactions.
Basic Excel and Word skills.
Must work every Monday, days of restocks, and one weekend day.
Full Time U.S. Employee Benefits Include:
PTO
Health Insurance
DCA/ FSA account
Employee discount
Equal Employment Opportunity Statement:
GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.
ABOUT US:
GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone do be the GOAT!
Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of approximately 150 members, GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.
Please visit our Instagram at @goatusa and our website, goatusa.com for a better understanding of the brand, product line, and founder's story.
Manager, Payroll Operations US & Canada
Mountain View, CA jobs
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role can be based in our Sunnyvale / Mountain View, CA. office.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Global Payroll & Employment Tax team is seeking a highly skilled hands-on Manager for US & Canada to manage day-to-day payroll operations across both regions. This pivotal role manages payroll processing for approximately 13,000 employees, ensuring accuracy, compliance, and operational excellence at scale.
Reporting to the Sr. Manager, Payroll Operations - US & Canada, this candidate must have a strong end-to-end mindset and a deep understanding of payroll operations, including upstream and downstream impacts on business processes. The ideal candidate will bring extensive experience managing complex, multi-state payrolls and equity or stock-based compensation, ensuring all compensation, deductions, and payroll details are processed timely, accurately, and seamlessly.
The Manager, Payroll Operations - US & Canada will be a proven people leader with a track record of developing, mentoring, and empowering high-performing teams in dynamic, fast-paced environments. Success in this role requires strong organizational and decision-making skills, exceptional communication, and the ability to collaborate effectively with cross-functional partners, including Accounting, HR Operations, HR Technology, Compensation & Benefits, Legal, and Global Mobility.
Responsibilities:
* Manage end-to-end payroll operations for the US and Canada, including full-cycle bi-weekly and off-cycle processing, ensuring all compensation, deductions, and taxes are accurate, compliant, and on time.
* Drive operational excellence by identifying and implementing process efficiencies, automation opportunities, and system enhancements.
* Serve as the payroll subject matter expert, maintaining current knowledge of payroll systems, tax regulations, and labor laws across federal, state, provincial, and local jurisdictions.
* Support execution of SOX controls as well as internal and external audits.
* Lead, coach, and develop a payroll team, fostering a culture of accountability, collaboration, and continuous improvement.
* Collaborate cross-functionally with business partners such as Employment Tax, Accounting, HR Operations, HR Tech, Compensation & Benefits, Legal, and Global Mobility to resolve issues, align processes, and support business initiatives.
* Partner with internal and external audit teams, ensuring accurate reporting, documentation, and compliance with regulations.
* Oversee payroll inquiries and escalations through ServiceNow, ensuring service level agreements are met and knowledge articles are up to date.
* Manage incentive and equity payroll processing, including RSUs, Non-Qualified Stock Options (NQSOs), and ISOs, ensuring accurate payroll tax filings and estimated tax submissions.
* Review and approve quarterly payroll tax filings, adjustments, and reports in collaboration with internal and external stakeholders.
* Support benefits and retirement funding processes, including 401(k) reconciliation and funding.
* Prepare and present business reviews and KPIs, highlighting performance metrics and improvement initiatives.
* Ensure payroll policies and procedures are maintained, documented, and compliant with internal controls and regulatory requirements.
Qualifications
Basic Qualifications:
* Bachelor's degree in Accounting, Finance, or a related field.
* 5+ years of progressive experience managing multi-state US payroll operations and Canada payroll operations.
* Proven experience leading, motivating, and developing payroll teams in complex, fast-paced environments.
* Hands-on experience with systems such as ADP GlobalView, Workday, or similar payroll systems.
* Background in understanding of US payroll, tax withholding, and compliance obligations.
* Intermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other tools.
* Ability to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environment
* Ability to navigate high-level Interpersonal, oral and written communication skills
* Background with organizational and project planning skills. Must have the ability to effectively work and communicate with all levels/functions throughout the company.
* Experience with problem-solving, judgment, and analytical skills with exceptional attention to detail and accuracy.
Preferred Qualifications:
* FPC or CPP certification is a plus
* Team player, flexible, and ability to manages "up, down and side-to-side"
* Experience in international/expat payrolls and equity compensation
* Ability to work well independently and highly detailed oriented, in a time sensitive results driven environment.
* Must Possess a high degree of professionalism and can communicate with sensitivity
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $103,000 to $167,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit **************************************
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
* Documents in alternate formats or read aloud to you
* Having interviews in an accessible location
* Being accompanied by a service dog
* Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: ********************************
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: ********************************************
Director, Customer Success Operations Management, CTV
New York, NY jobs
About the Role:
PubMatic is seeking a Director of Customer Success Operations Management (CSOM) to lead operational strategy and execution for our Connected TV (CTV) supply business. This leader will elevate CSOM into a disciplined, insight-led function that protects revenue, sharpens publisher performance, and strengthens our competitive position in one of PubMatic's most important and fastest-evolving channels.
You will oversee the CTV CSOM team and act as the operational backbone for CTV supply health. You will drive proactive signal monitoring, eliminate deal-level friction, tighten PMP and PG execution, and partner with Commercial, Product, Engineering, and Ad Solutions to build scalable processes and AI-powered workflows that unlock growth. The ideal candidate combines CTV industry expertise with structured operational leadership, sharp analytical instincts, and the ability to influence cross-functionally.
What You'll Do:
Leadership, Coaching, and Team Development
Lead and develop a high-performing CTV CSOM team known for structured thinking, fast response, ownership, and strategic insight.
Coach team members to elevate their operational judgment, communication, and ability to engage publishers with clarity and authority.
Establish role expectations, SOPs, decision frameworks, and performance culture built on accountability and continuous improvement.
Build leadership and mentorship pathways that mature the team into trusted strategic partners.
Strategic Alignment and Cross-Functional Influence
Serve as the connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions to ensure fast, aligned execution on CTV priorities.
Bring order to ambiguity by clarifying workflows, accountability, and decision rights across CTV deal execution and troubleshooting.
Influence Product and Engineering roadmaps with operational insights from the field, including signal improvement, deal automation, and CTV-specific tooling needs.
CTV Business Impact and Revenue Contribution
Own the operational health of PubMatic's CTV supply, ensuring consistent signal hygiene, stable delivery, and early detection of revenue-impacting anomalies.
Turn CTV-specific insights into clear actions for Commercial and Product teams.
Improve publisher value storytelling by elevating QBR quality, CTV narrative clarity, and insight-led recommendations that highlight yield opportunities.
Identify operational blockers affecting CTV revenue growth and coordinate cross-functional execution to remove them.
Strengthen monetization workflows across the CTV lifecycle, reducing friction and improving activation speed.
Operational Excellence and Program Ownership
Own the CTV CSOM operating framework, ensuring predictable, repeatable processes from deal setup through post-launch optimization.
Drive process improvement to eliminate duplication, reduce operational noise, tighten routing, and improve execution speed.
AI Integration and Automation Leadership
Identify CTV use cases where AI can increase speed, reduce manual work, or improve detection of revenue-impacting patterns.
Champion AI adoption across the CTV CSOM team, enabling agents, alerting tools, automated diagnostics, and insight generation.
Implement structured feedback loops to refine AI workflows and quantify impact on efficiency, resolution time, and publisher outcomes.
Partner with Product and Engineering to integrate AI-driven troubleshooting and monitoring tools directly into core CTV processes.
Who You Are:
8+ years in Customer Success Operations, Technical Account Management, Ad Operations, Supply Operations, or equivalent strategic roles.
Significant experience operating inside the CTV ecosystem: auction mechanics, streaming ecosystem players, PMP/PMP-D workflows, signal standards, and CTV delivery challenges.
Proven track record in a CTV operational role (SSP, DSP, publisher, or streaming platform preferred).
4+ years of people leadership with demonstrated success developing high-performing, analytically strong teams through organizational and mindset change.
Strong operator with experience creating scalable systems, workflows, and programs across global or matrixed organizations.
Exceptionally clear communicator able to simplify complex CTV concepts and influence cross-functional teams.
Analytical and structured thinker who uses data to diagnose issues, drive prioritization, and inform decisions.
Passionate about using AI, automation, and modern tooling to improve operational scale and publisher outcomes.
Comfortable navigating a fast-moving environment where clarity, discipline, speed, and ownership matter.
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
#LI-HYBRID
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.
Total Compensation Range$210,000-$230,000 USD
Auto-ApplyDirector, Customer Success Operations Management, CTV
New York, NY jobs
Department: Client Operations About the Role: PubMatic is seeking a Director of Customer Success Operations Management (CSOM) to lead operational strategy and execution for our Connected TV (CTV) supply business. This leader will elevate CSOM into a disciplined, insight-led function that protects revenue, sharpens publisher performance, and strengthens our competitive position in one of PubMatic's most important and fastest-evolving channels.
You will oversee the CTV CSOM team and act as the operational backbone for CTV supply health. You will drive proactive signal monitoring, eliminate deal-level friction, tighten PMP and PG execution, and partner with Commercial, Product, Engineering, and Ad Solutions to build scalable processes and AI-powered workflows that unlock growth. The ideal candidate combines CTV industry expertise with structured operational leadership, sharp analytical instincts, and the ability to influence cross-functionally.
What You'll Do:
Leadership, Coaching, and Team Development
* Lead and develop a high-performing CTV CSOM team known for structured thinking, fast response, ownership, and strategic insight.
* Coach team members to elevate their operational judgment, communication, and ability to engage publishers with clarity and authority.
* Establish role expectations, SOPs, decision frameworks, and performance culture built on accountability and continuous improvement.
* Build leadership and mentorship pathways that mature the team into trusted strategic partners.
Strategic Alignment and Cross-Functional Influence
* Serve as the connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions to ensure fast, aligned execution on CTV priorities.
* Bring order to ambiguity by clarifying workflows, accountability, and decision rights across CTV deal execution and troubleshooting.
* Influence Product and Engineering roadmaps with operational insights from the field, including signal improvement, deal automation, and CTV-specific tooling needs.
CTV Business Impact and Revenue Contribution
* Own the operational health of PubMatic's CTV supply, ensuring consistent signal hygiene, stable delivery, and early detection of revenue-impacting anomalies.
* Turn CTV-specific insights into clear actions for Commercial and Product teams.
* Improve publisher value storytelling by elevating QBR quality, CTV narrative clarity, and insight-led recommendations that highlight yield opportunities.
* Identify operational blockers affecting CTV revenue growth and coordinate cross-functional execution to remove them.
* Strengthen monetization workflows across the CTV lifecycle, reducing friction and improving activation speed.
Operational Excellence and Program Ownership
* Own the CTV CSOM operating framework, ensuring predictable, repeatable processes from deal setup through post-launch optimization.
* Drive process improvement to eliminate duplication, reduce operational noise, tighten routing, and improve execution speed.
AI Integration and Automation Leadership
* Identify CTV use cases where AI can increase speed, reduce manual work, or improve detection of revenue-impacting patterns.
* Champion AI adoption across the CTV CSOM team, enabling agents, alerting tools, automated diagnostics, and insight generation.
* Implement structured feedback loops to refine AI workflows and quantify impact on efficiency, resolution time, and publisher outcomes.
* Partner with Product and Engineering to integrate AI-driven troubleshooting and monitoring tools directly into core CTV processes.
Who You Are:
* 8+ years in Customer Success Operations, Technical Account Management, Ad Operations, Supply Operations, or equivalent strategic roles.
* Significant experience operating inside the CTV ecosystem: auction mechanics, streaming ecosystem players, PMP/PMP-D workflows, signal standards, and CTV delivery challenges.
* Proven track record in a CTV operational role (SSP, DSP, publisher, or streaming platform preferred).
* 4+ years of people leadership with demonstrated success developing high-performing, analytically strong teams through organizational and mindset change.
* Strong operator with experience creating scalable systems, workflows, and programs across global or matrixed organizations.
* Exceptionally clear communicator able to simplify complex CTV concepts and influence cross-functional teams.
* Analytical and structured thinker who uses data to diagnose issues, drive prioritization, and inform decisions.
* Passionate about using AI, automation, and modern tooling to improve operational scale and publisher outcomes.
* Comfortable navigating a fast-moving environment where clarity, discipline, speed, and ownership matter.
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
#LI-HYBRID
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.
Total Compensation Range
$210,000-$230,000 USD
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Director of Customer Success, Key Accounts
New York, NY jobs
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit *************************
Job Description:
As Director of the Key Account Customer Success team, you will lead and develop a high-performing group of Customer Success professionals focused on the company's most strategic and high-value accounts. You will be responsible for driving measurable outcomes in customer retention, expansion, and satisfaction, ensuring a seamless and value-driven customer journey from onboarding through renewal.
In this senior leadership role, you will serve as a strategic partner and advocate for the customer, representing their voice across internal stakeholders and influencing cross-functional priorities. You will collaborate closely with partners in Professional Services, Sales, Success Engineering, Support, and Channel to deliver consistent, exceptional customer experiences and outcomes.
This role is ideal for a confident, strategic leader who thrives in complex environments, is comfortable engaging with executive stakeholders, and is passionate about building, growing, and supporting high-performing teams that deliver exceptional results.
Key Responsibilities:
Leadership & Strategy
Lead, develop, and inspire the Key Account Customer Success team to exceed retention, growth, and activation targets across accounts under your leadership.
Define and execute a scalable strategy for strategic account success, aligned with global Customer Success goals.
Build and maintain trusted relationships with senior stakeholders, acting as a strategic advisor.
Influence internal strategy by representing the needs and opportunities of accounts under your leadership.
People Management & Development
Foster a culture of accountability, ownership, and continuous improvement.
Build, grow, and support a high-performing team by coaching members to operate at an executive level and managing performance effectively.
Develop team members through coaching and growth opportunities, while building talent pipelines and succession plans for long-term success.
Operational Excellence
Monitor and analyze key metrics such as churn, Net Revenue Retention (NRR), product adoption, and customer health across strategic accounts.
Proactively identify risks and opportunities, driving actions to prevent churn and maximize value realization.
Develop, implement, and continuously improve Customer Success playbooks and scalable processes.
Ensure consistent usage of tools (e.g., Salesforce, Gainsight) to track and manage account health and engagement.
Customer Advocacy & Engagement
Join executive-level customer meetings to support strategic planning, manage potential risks, and reinforce value.
Act as a senior escalation point for complex customer issues, coordinating cross-functional resolution with urgency and care.
Champion the voice of the customer internally, driving product and process improvements based on feedback.
Cross-Functional Collaboration
Partner closely with Professional Services, Sales, Success Engineering, Support, Product, and Channel teams to deliver a unified customer experience.
Act as a bridge between account needs and global initiatives, ensuring alignment and prioritization.
Collaborate with internal stakeholders to co-create solutions that deliver customer success and business growth.
Tools & Product Experience
Proficiency with Customer Success and CRM platforms such as Gainsight, Salesforce, or similar.
Experience using analytics and reporting tools to monitor customer health and drive insights.
Ability to rapidly learn and maintain a strong working knowledge of the company's solutions, and effectively communicate their value to customers and teams.
Familiarity with support, collaboration, and communication tools used to deliver customer outcomes.
Candidate Requirements:
We're seeking a proven leader with a strong track record in Customer Success, particularly in managing strategic, global, and enterprise-level accounts-including Fortune 100 customers. The ideal candidate will bring experience in Cybersecurity, with a demonstrated ability to lead customer onboarding, accelerate time-to-value, and drive measurable customer satisfaction. This leader will excel at demonstrating solution value, fostering success for both customers and internal teams, and ensuring clients realize the full benefit of their investment.
Key Capabilities Include:
Proven ability to build, grow, and support high-performing teams focused on strategic and enterprise account management.
Background in Cybersecurity and experience working with global or Fortune 100 accounts.
Strong executive presence with the ability to build trusted relationships with senior customer stakeholders.
Demonstrated success in customer retention, value delivery, and advocacy.
Expertise in risk management and mitigation for customer accounts.
Experience building and implementing Customer Success playbooks and scalable processes.
Deep understanding of customer health metrics and operational excellence.
Salary: $200k base (DOE and location) + commission
Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Auto-ApplyProduct Strategy & Operations Manager, Global Accounts - Global Business Solutions
New York, NY jobs
About the team: The Global Accounts Product Strategy and Client Solutions team (PSO) sits within the Global Business Solutions (GBS) organization, and is responsible for driving adoption and revenue across TikTok's core monetization products. We empower TikTok's largest advertisers globally, serving as the "Voice of Product" in Market, and the "Voice of Market" in Product. Our focus is to accelerate adoption across sales teams and advertisers by connecting product excellence to revenue outcomes.
1. Translate central product strategy into actionable client solutions that drive adoption and revenue.
2. Represent the customer, delivering insights and structure that improve GTM rigor and product readiness.
3. Partner with sales and cross-functional teams to prove ROI and influence roadmap priorities.
About the role:
We are seeking an experienced Product Strategy & Operations Manager (what we call a Product Marketing Manager) to support our Global Accounts team & lead the GTM strategy and adoption planning for TikTok's core monetization products. You will partner with sales, product managers and cross-functional teams to accelerate decision-making, ensure launch readiness, and operationalize product strategy. To the Market, you will conduct product-centric analyses to identify opportunities and more effective solutions with clients. To Product, you will represent the customer and ensure the roadmap is aligned to our largest clients' business goals. You will own the full GTM lifecycle (inbound, testing, and outbound), working across Product, Sales, and Enablement teams to bring new platform capabilities to market and drive adoption across all sales segments.
1. Product Strategy and Go-to-Market Execution
* Lead GTM planning and execution for TikTok's platform and core products.
* Translate central product strategies into vertical and client-specific activation plans that accelerate adoption and revenue impact. Ensure business needs and market dynamics are reflected in roadmaps and prioritization.
* Map product priorities against clients' business and media goals. Define clear product positioning and messaging that highlight advertiser value and growth outcomes.
* Develop and execute GTM launch plans, including success metrics, revenue impact targets, and enablement deliverables.
* Drive product readiness through sales enablement, documentation, workshops, and measurable adoption campaigns.
2. Cross-Functional Collaboration
* Partner with Product, Sales, and PSO to align priorities, readiness, and market needs.
* Partner with Central PSO, Product Management, Sales, and other cross-functionals to unblock revenue opportunities by addressing technical, operational, and policy challenges.
* Work with cross-functional teams to connect platform adoption metrics to revenue performance.
* Serve as the primary GTM liaison for Global Accounts, consolidating feedback and ensuring central alignment on local priorities.
3. Inbound Research and Testing
* Lead inbound research to identify key adoption barriers, user needs, and market opportunities.
* Facilitate client testing within alpha and beta testing programs to validate value propositions and collect early performance results.
* Translate test learnings into actionable insights for product improvements and scaled rollouts.
4. Insights and Performance Tracking
* Define adoption goals, revenue impact metrics, and performance dashboards that clearly measure success.
* Monitor platform adoption across verticals and sales teams to identify opportunities to increase usage and monetization. Surface and scale best practices globally.
* Consolidate feedback and insights into the Weekly Business Review and Monthly Market Insights Report.
* Conduct product-centric analyses to surface opportunities and improve effectiveness of client solutions.Minimum Qualifications:
* BA/BS degree or equivalent experience.
* 5+ years of experience in product marketing, product management, GTM strategy, or strategy & operations, preferably in digital media or advertising, with a track record of growth and progression in prior roles.
* Proven ability to translate central product strategies into client solutions with measurable revenue results. Demonstrates passion and know-how to deeply understand the market, customers and competition.
* Excellent communication and stakeholder management skills, with the ability to bring clarity and alignment in ambiguous environments. Experience managing cross-functional launches, including product testing and adoption campaigns.
* Strong and pragmatic analytical skills, with the ability to connect insights to actionable next steps.
* Strong systems thinker with proven ability to scale operational processes and deliver measurable business outcomes.
* Highly organized, outcome-driven, self-motivated and comfortable working in a fast-paced, evolving environment. Ability to work collaboratively with a large number of teams across multiple countries, time-zones, backgrounds and functions to push projects to completion.
Preferred Qualifications:
* STEM or MBA degree from a top tier program a plus.
* Strong preference for work experience with digital advertising or SaaS platforms, or top-tier management consulting firms. Industry experience in Automotives, CPG, and/or 3P Ecommerce Marketplace a plus.
* Experience with performance media/marketing, signals integration (pixels, API, etc), AI for creative or ad placement products, and/or working at a top 6 global agency a plus.
* Strong preference for candidates with both product and commercial backgrounds, for example as a Product Manager, or having both prior Engineering and Sales / Commercial Operations roles.
* Skilled in collaborating across GTM, Product Strategy, and Product organizations across multiple regions and business units to drive execution at scale. Strong ability to translate technical features into business value for commercial audiences.
* Demonstrated success launching Tier 1 products at leading technology companies, aligning product adoption initiatives with revenue and performance metrics.
Product Strategy & Operations Manager, Global Accounts - Global Business Solutions
Los Angeles, CA jobs
About the team: The Global Accounts Product Strategy and Client Solutions team (PSO) sits within the Global Business Solutions (GBS) organization, and is responsible for driving adoption and revenue across TikTok's core monetization products. We empower TikTok's largest advertisers globally, serving as the "Voice of Product" in Market, and the "Voice of Market" in Product. Our focus is to accelerate adoption across sales teams and advertisers by connecting product excellence to revenue outcomes.
1. Translate central product strategy into actionable client solutions that drive adoption and revenue.
2. Represent the customer, delivering insights and structure that improve GTM rigor and product readiness.
3. Partner with sales and cross-functional teams to prove ROI and influence roadmap priorities.
About the role:
We are seeking an experienced Product Strategy & Operations Manager (what we call a Product Marketing Manager) to support our Global Accounts team & lead the GTM strategy and adoption planning for TikTok's core monetization products. You will partner with sales, product managers and cross-functional teams to accelerate decision-making, ensure launch readiness, and operationalize product strategy. To the Market, you will conduct product-centric analyses to identify opportunities and more effective solutions with clients. To Product, you will represent the customer and ensure the roadmap is aligned to our largest clients' business goals. You will own the full GTM lifecycle (inbound, testing, and outbound), working across Product, Sales, and Enablement teams to bring new platform capabilities to market and drive adoption across all sales segments.
1. Product Strategy and Go-to-Market Execution
* Lead GTM planning and execution for TikTok's platform and core products.
* Translate central product strategies into vertical and client-specific activation plans that accelerate adoption and revenue impact. Ensure business needs and market dynamics are reflected in roadmaps and prioritization.
* Map product priorities against clients' business and media goals. Define clear product positioning and messaging that highlight advertiser value and growth outcomes.
* Develop and execute GTM launch plans, including success metrics, revenue impact targets, and enablement deliverables.
* Drive product readiness through sales enablement, documentation, workshops, and measurable adoption campaigns.
2. Cross-Functional Collaboration
* Partner with Product, Sales, and PSO to align priorities, readiness, and market needs.
* Partner with Central PSO, Product Management, Sales, and other cross-functionals to unblock revenue opportunities by addressing technical, operational, and policy challenges.
* Work with cross-functional teams to connect platform adoption metrics to revenue performance.
* Serve as the primary GTM liaison for Global Accounts, consolidating feedback and ensuring central alignment on regional priorities.
3. Inbound Research and Testing
* Lead inbound research to identify key adoption barriers, user needs, and market opportunities.
* Facilitate client testing within alpha and beta testing programs to validate value propositions and collect early performance results.
* Translate test learnings into actionable insights for product improvements and scaled rollouts.
4. Insights and Performance Tracking
* Define adoption goals, revenue impact metrics, and performance dashboards that clearly measure success.
* Monitor platform adoption across verticals and sales teams to identify opportunities to increase usage and monetization. Surface and scale best practices globally.
* Consolidate feedback and insights into the Weekly Business Review and Monthly Market Insights Report.
* Conduct product-centric analyses to surface opportunities and improve effectiveness of client solutions.Minimum Qualifications:
* BA/BS degree or equivalent experience.
* 5+ years of experience in product marketing, product management, GTM strategy, or strategy & operations, preferably in digital media or advertising, with a track record of growth and progression in prior roles.
* Proven ability to translate central product strategies into client solutions with measurable revenue results. Demonstrates passion and know-how to deeply understand the market, customers and competition.
* Excellent communication and stakeholder management skills, with the ability to bring clarity and alignment in ambiguous environments. Experience managing cross-functional launches, including product testing and adoption campaigns.
* Strong and pragmatic analytical skills, with the ability to connect insights to actionable next steps.
* Strong systems thinker with proven ability to scale operational processes and deliver measurable business outcomes.
* Highly organized, outcome-driven, self-motivated and comfortable working in a fast-paced, evolving environment. Ability to work collaboratively with a large number of teams across multiple countries, time-zones, backgrounds and functions to push projects to completion.
Preferred Qualifications:
* STEM or MBA degree from a top tier program a plus.
* Strong preference for work experience with digital advertising or SaaS platforms, or top-tier management consulting firms. Industry experience in Automotives, CPG, and/or 3P Ecommerce Marketplace a plus.
* Experience with performance media/marketing, signals integration (pixels, API, etc), AI for creative or ad placement products, and/or working at a top 6 global agency a plus.
* Strong preference for candidates with both product and commercial backgrounds, for example as a Product Manager, or having both prior Engineering and Sales / Commercial Operations roles.
* Skilled in collaborating across GTM, Product Strategy, and Product organizations across multiple regions and business units to drive execution at scale. Strong ability to translate technical features into business value for commercial audiences.
* Demonstrated success launching Tier 1 products at leading technology companies, aligning product adoption initiatives with revenue and performance metrics.
Logistics Operations Manager, France, TikTok Shop
Paris, TX jobs
About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an experienced logistics operations manager to manage the overall carrier performance in France
IMPORTANT NOTE:
* the role requires relocating to Madrid office as the EU logistics team seats there;
* please submit your CV in English.
Responsibilities
* Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
* Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
* As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
* Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
* Manage day-to-day operations, track record of high performance and team improvement.Minimum Qualifications
* Open to relocate to Spain;
* Bachelor's degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
* Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
* Solid working experience and relationship in 3PL management, preferably with courier(s) in the FR market;
* Self-motivated and results-driven, analytical and data-driven;
* Fluent in English; Fluent communication in French is also required to better communicate with France merchants and vendors
Preferred Qualifications
* Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
* Fair understanding of e-commerce marketplace operation and governance policy;
* Able to do short-term business travel within Europe and UK;
TikTok Shop - Site Operations Manager
Houston, TX jobs
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
Responsibilities
* Manage 3PL warehousing logistics, timeliness, quality, settlement, abnormal improvement, etc. to comprehensively manage and improve the KPI of 3PL
* 3PL cost management improves efficiency through process optimization, optimizes warehouse and last mile costs through 3BD timeliness improvement and product packaging requirements
* Enhance the merchant experience by improving the quality and accuracy of outbound and outbound through SLA
* Develop a peak season preparation plan and communicate with 3PL in advance to increase the number of personnel and shifts for warehousing and outbound operations to ensure smooth operation during the peak season and meet KPI requirements
* By taking inventory and monitoring inventory, improving the accuracy of 3PL inventory and ensuring the achievement of inventory quality KPI
* Daily on-site supervision, cut-off monitoring of the order cleaning progress of each link, to ensure that all links in the system are cleared after production is completed on the same day
* Continuously optimize the WMS system to improve operational efficiency Minimum Qualifications
* Bachelor's degree or above, 5+ years of experience in 3PL warehouse and self-operated Warehouse Management, focusing on small and medium-sized one-piece drop-shipping business
* Exceptional Data Analysis and understanding of WMS systems
* Excellent communication, cross-team collaboration, and project management skills
Preferred Qualifications
* Overseas Warehouse and 3PL Warehouse Management experience is preferred
* International e-commerce logistics experience is preferred
TikTok Shop - Seller Growth Manager, Fulfilled by TikTok
Seattle, WA jobs
Fulfilled by TikTok (FBT) is TikTok Shop's in-house service that handles storage, packing, and shipping for merchants. Fulfilled by TikTok (FBT) team is seeking an experienced Seller Growth Manager to join our team. The successful candidate will be responsible for recruiting new sellers to the FBT platform and driving increased usage across our existing seller portfolio. This role requires a strategic thinker with a strong track record in business development and sales, a deep understanding of e-commerce, and the ability to build and maintain strong relationships with sellers.
Key Responsibilities:
* Seller Recruitment: Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets.
* Portfolio Management: Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform.
* Cross-Functional Collaboration: Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program.
* Performance Tracking: Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management.
* Relationship Building: Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program.
* Strategic Planning: Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities.
* Training and Support: Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.Minimum Qualifications:
* Bachelor's degree in Business, Marketing, or a related field
* 5+ years of experience in business development, sales, or a related field with proven track record of successfully recruiting and managing high-value accounts
* Strong understanding of e-commerce marketplaces and prior experience working with merchants
* Excellent communication, negotiation, and interpersonal skills and able to work independently and as part of a team in a fast-paced environment
* Analytical mindset with the ability to interpret data and make data-driven decisions
Preferred Qualifications:
* MBA or advanced degree
* Knowledge of Fulfillment by TikTok (FBT) and its benefits to sellers
* Proficiency in CRM software and other sales tools
* Demonstrated ability to develop and execute strategic business plans
* Ability to think creatively and innovate
US Customs & Trade Manager
El Paso, TX jobs
Job Description
Built on over 20 years of experience, ExpressPoint provides high quality multi-vendor depot repair and supply chain services at the lowest total cost. Serving large OEMs, field service providers, and 3PLs that support distributed IT and data center customers, we deliver 1.6 million global shipments annually at a 98%+ fill rate from ISO 9001:2015 certified facilities in the United States and Mexico. Our customers experience improved asset utilization and field force effectiveness, lower total cost and complete satisfaction. We also provide a fun, yet professional working environment. Our relaxed business casual dress code allows us to wear jeans daily!
ExpressPoint has a full-time opportunity for a US Customs & Trade Manager in our East El Paso facility. This position leads trade compliance activities. Ensures import and export operations are in compliance with tariff and customs regulations. Ensures smooth, compliant movement of shipments for existing cross border IMMEX/Maquiladora operations and business development opportunities as a 3PL provider.
EXPRESSPOINT EXPECTATIONS
Have a sense of urgency.
Possesses comprehensive professional knowledge and expertise.
Able to effectively plan and organize (projects, assignments, etc.).
Assumes personal responsibility for achieving established outcomes.
Generates new ideas, challenges the status quo, supports innovation, solves problems creatively
JOB RESPONSIBILITIES
Manages import and export compliance program, including all risk areas: valuation, classification, country of origin, documentation, and record keeping.
Expert understanding custom regulations, tariffs, and trade policies.
Harmonized Tariff Schedule classification.
Identifies opportunities for savings on duties, taxes, and other fees.
Resolves custom related issues
Monitors regulatory changes affecting customs and trade control requirements and translate changes into operational procedures. Stays current with U.S. Customs & Border Protection (CBP) regulations.
Plans and oversees the flow of goods for international and domestic shipments. Ensures all import/export documentation in compliance with regulations.
Calculates duties, tariffs, price conversions, weight, and volume of merchandise exported and imported.
Oversees preparation of documents such as letters of credit, filing tariffs, bills of landing, license agreements, and other correspondence; coordinates other paperwork and documentation necessary to comply with tariffs and customs regulations.
Serves as a liaison between CBP agents, brokers, banks, shippers, warehouse facilities and TECMA.
Monitors shipments from origin to destination, proactively addressing delays or compliance issues.
Maintains organized records of import entries and related documentation for audits and regulatory review.
Performs other duties and special projects as assigned.
Requirements
Education: Associate or Bachelor's degree in Business, Logistics, Supply Chain or related field preferred, or equivalent experience.
Experience: 7+ years of experience in customs clearance, import/export shipping, or related global trade operations. U.S. Customs Broker experience is preferred.
Highly knowledgeable of U.S. Customs processes, including FTA, FTZ, ISF, C-TPAT and USMCA.
Excellent organizational skills and attention to detail, strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with compliance software.
Customer Operations Manager
New York, NY jobs
Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living-rent payments, events, services, maintenance, and community engagement-creating a lifestyle co-pilot for residents and an engagement engine for operators.
By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We're trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans.
Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units-scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home.
About the Role
We're looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches.
You'll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination. You'll also help keep our operational tooling in shape - ensuring nothing slips through the cracks as we grow.
This role is part implementation lead, part systems thinker, and part air traffic controller. You'll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success.
What You'll Do
Implementation & Launch Execution
Own the full launch process from kickoff to go-live across both new and existing properties
Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)
Operational Support & Internal Systems
Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
Route internal tickets and requests to the right teams (product, support, integrations, etc.)
Own the task manager and Hub configuration to ensure visibility and consistency across account activity
Conduct data hygiene reviews to keep client information accurate and actionable
Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
Support audits and rollout prep for key accounts like Bozzuto, Related, and GID
Process & Scale
Identify and eliminate bottlenecks in the onboarding and expansion process
Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
Help build a scalable operating model as Venn rolls out across larger enterprise accounts
What You Bring
3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
Proven ability to manage complex projects and coordinate across multiple teams
High attention to detail - especially with timelines, client data, and task handoffs
Clear, professional communication skills (written and verbal)
Experience configuring SaaS platforms and managing client-facing data or workflows
A systems mindset - you enjoy improving processes as much as executing them
Nice to Have
Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations
Experience with project management tools like Monday.com, Asana, or HubSpot
Comfort supporting customer-facing teams while owning internal operational execution
This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual salary range of $100,000 to $120,000, plus benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.
Auto-ApplyDirector of Customer Success - AI
New York, NY jobs
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.
Key Responsibilities:
The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
* Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer.
* Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
* Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
* Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
* Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
* Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
* Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
* Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.
* Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.
* Provide feedback to product teams to influence the roadmap based on client needs and industry trends.
* Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.
* This role will report to U.S. VP of Customer Success.
Required Qualifications:
* 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions.
* 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.
* 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings.
* Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.
* Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.
* Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.
* Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions.
* Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption.
* Strong strategic thinking, executive communication, and client-facing presence.
* Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).
* Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.
* Exceptional organizational, presentation, and communication skills, both verbal and written
* Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
* Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.
* Ability to travel at least 25% of the time.
* This role will report to the U. S. Vice President of Customer Success.
Preferred Qualifications:
* You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value.
* You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite.
* You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams.
* You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems
* You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow.
Hiring Range:
$186,900 - $257,000 - for Primary Location of USA - NY - New York
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto, USA - NY - New York
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
Regional Operations Director - Field (Remote PST)
Los Angeles, CA jobs
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
District Director of Clinical Services
Tucson, AZ jobs
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Bachelor's degree (B.S.N.) from four-year college or university preferred; RN license required, and minimum of five to seven years related experience and/or training, most of which are in the geriatric field; or equivalent combination of education and experience. Experience with the elderly required and must have a thorough understanding of aging issues related to health.
Certifications, Licenses, and Other Special Requirements
Licensed as a registered nurse. Must have a valid driver's license and access to a private vehicle for business travel.
Management/Decision Making
Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.
Knowledge and Skills
Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work may be needed
On-Call
Possible exposure to communicable diseases and infections
Exposure to latex
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Frequently
Brookdale is an equal opportunity employer and a drug-free workplace.
Provides strategic clinical oversight and support of the day-to-day clinical community operations to Executive Directors, Health and Wellness Directors and clinical associates, as well as district and regional team leaders above assigned communities. Supports the company goals and strategies and optimizes resources to ensure quality care and service delivery, training and development of staff, and management of risk and regulatory compliance.
Responsible for the successful implementation and maintenance of community support center clinical policies and procedures.
Conducts regular clinical quality audits through community site visits and audits of all health care areas to ensure compliance with Brookdale standards and state regulations, appropriate resident assessments, appropriate staffing, staff training, and quality assurance. Provides a written report of findings and ensures action planning is in place for areas of risk
Analyzes specific community models to support staffing of clinical positions based on community size and residents receiving services.
Supports the implementation of quality care and services, and encourages the development of medical professional relationships within the community. Encourages alignment with value-based provider groups focused care delivery outcomes.
Oversight of community survey readiness for regulatory compliance.
Monitors compliance and assists communities in root cause and corrective action of community quality metrics and clinical outcomes related to falls, elopements, medication administration and reduction of psychotropic drugs as well as skin integrity. Supports community infection control measures and risk in partnership with Executive Director.
Analyzes resident incident reports and supports the community in corrective action plans as appropriate.
Verifies that a Community Care Conference and Collaborative Care Process is in place in accordance with policy, and makes plans to attend virtually or in person as needed.
Reviews resident clinical assessments to validate accuracy of resident's physical, emotional and mental functioning, and validates that clinical services provided to residents are documented in appropriate system/record.
Ensures the CARE process is being executed appropriately to address controllable resident move outs.
Provides clinical guidance to field staff, when necessary, to determine appropriate level of care for resident move-ins.
Supports the community's overall resident/family satisfaction level as related to clinical care and impact to the overall community.
Promotes the community preferred pharmacy relationship and supports 80% or greater resident participation. Supports any innovative projects or implementations that drive resident wellbeing or satisfaction.
Supports the community-based Personal Solutions program, ensures a community leader is identified, endorses resident participation and actively assists community with managing the affiliated budgeted goal.
Participates in hiring, training, and mentoring of Health and Wellness Directors and other field level clinical associates. Actively supports onboarding of these associates, coaching and providing them an exceptional experience in the first ninety days.
Analyzes resident and medication incident reports and assesses trends and assists with process improvement plans. Reviews various healthcare reports, trends, and move-outs to assist in process improvement efforts.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyAds Product Operations Manager
Operations manager job at Über
About the Role The fundamental goal of Product Operations is to ensure we build the right products to move our business forward globally, that we have the right go-to-market strategy, and that we ensure that our business and product teams have clear shared goals. Product Operations works closely with cross-functional partners across tech and ops to ensure that surface needs, prioritize, test, rollout, and iterate on products.
This role will work on our ad foundations, such as delivery & optimization, billing, and new platform bets in a high-paced, rapidly growing ads business within Uber.
What the Candidate Will Do:
* Define the operating structure and processes to implement on product strategy
* Lead a community of strategic leaders to encourage a significant impact to the business
* Maintain regular communications with key team members across the org
* Ensure functional partners are aligned on key objectives for the program/product
* Advise product teams on the global feasibility of products throughout the product lifecycle
* Develop an end-to-end product rollout plan, and project-manage implementation
* Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
* Track core business metrics related to the product
* Identify key problem areas and/or geographies impacted by product post-launch
* Surface and advocate for key insights from the business to advise product improvement
Basic Qualifications:
* 5 years experience in operations, business consulting, finance or similar analytical role
* Excellent communication, the ability to engage internal stakeholders and external customers
* Deep understanding of the user experience
* Ability to leverage data to inform and support critical decisions
* Strategic alignment, able to bring key stakeholders across functions together
* A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
* Ability to foster collaboration and facilitate teamwork
* Effective prioritization
Preferred Qualifications:
* Prior experience working on global projects, or in an international setting
* Prior experience working in ad tech
* User or market research experience is a plus
* Economics or quantitative experience is a plus
* Strategic alignment, able to bring key partners across functions together
* Proven project management across large complex projects
* SQL proficiency
For New York, NY-based roles: The base salary range for this role is USD$140,000 per year - USD$156,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$140,000 per year - USD$156,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [******************************************************************************
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](*************************************
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.