Applications Analyst jobs at UC Health

Performs the planning, design, build, validation, testing, and implementation of information systems that support and enhance clinical practice and business processes. Works with minimal supervision to design, build, implement, and support core Epic module(s) and accounts for integration points with other EHR modules. Must have the ability to work flexible schedules to meet job requirements; could require occasional after-hours support and overnight travel. Essential Functions: Builds CORE module with minimal supervision and acts as Lead analyst on a build project when designated. Supports CORE module, troubleshoots, and resolves system and customer issues. Performs basic troubleshooting in other related modules. Assists in the creation of build standards and test plans and considers and communicates potential system impacts when designing and proposing solutions. Applies risk mitigation techniques, using knowledge of integration points with other modules. Assists in the preparation of support documentation and provides basic user training and support. Complies with IS Information Assurance standards and processes in planning and coordinating Epic systems implementation and maintenance activities. Ensures that system build is within hospital policy and compliance standards. Education Requirement: Bachelor Degree or equivalent experience, required. Certifications: Epic Ambulatory certified Skills: Enhanced interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts. Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project. Experience: 3 years of providing systems analysis support or related experience, required. Experience in health care environments, preferred. Experience interacting with clinical or business areas to gather and understand workflow and technical requirements.

Epic Professional Billing certification required 100% remote up to $115k DOE The PB/HB Analyst is responsible to resolve technical and application issues and support ongoing workflow and optimization issues. This position oversees the design, configuration, testing and support of Epic Patient Billing. Responsibilities Design, build and test Epic Patient/Hospital Billing software, including current- and future-state workflows Troubleshoot and resolve issues, conforming to client change control and change management policies Work in a complex and quick-moving client environment, meeting all project timelines and critical path requirements. May be required to participate in 24-hour on-call rotations Participate in project planning and manage applicable responsibilities Facilitate and participate in team meetings and work groups Minimum Requirements BA with 5+ years' revenue cycle operational experience in healthcare setting 3+ years Epic HB/PB Analyst experience with current Epic certification

Remote - Epic Willow Application Analyst II IT Acute Clinical Applications Full Time Status Day Shift Pay: $72,945.60 - $109,428.80 / year Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position is responsible for intermediate-level support and configuration of assigned applications. The position entails assisting, training, and supporting customers with the operation and administration of systems. This position troubleshoots issues and works with vendors on issue resolution. This position partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation, and assisting other Technology teams with issues and problems. This position ensures the services provided contribute to the successful accomplishment of the department and organizational goals. This position possesses the intermediate technical expertise to support specific healthcare applications. This position will cross-train to become proficient in multiple applications. This position is employed by Mosaic Life Care. Demonstrates accountability in delivering the assigned task. Reports project issues and accomplishments to the application manager. Delivers a work product that meets project requirements defined by the scope and stays within departmental guidelines for application configuration/development. Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Experience with requirement collection, validation, and definition of workflow, design, build, and testing of Epic. Other duties as assigned Associate's Degree with Information Technology, Business Administration, or related field or three or more years of related experience is required. EPIC certification(s) - current upon hire, as well as EPIC certification(s) - achieve within 120 days of hire. If certification not achieved upon hire must be willing to travel or actively participate in remote training is required. 3+ years experience in IT or clinical business workflow is required, as well as experience supporting clinical, ancillary, or business environments. Application system build experience is preferred.

Remote - Epic Revenue Application Analyst II - Professional Billing Department Full Time Status Day Shift Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position works with minimal supervision, uses defined methodologies in a team environment to perform system life cycle tasks for assigned systems and technologies. This position is responsible for implementation and support of applications. This position works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions and implementations of software products. This position uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. This position maintains and supports specified installed application software products. This position is employed by Mosaic Health System. Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to application/project manager. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development. Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. Participates in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting. Participates/Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction. Other duties as assigned All required education is a minimum requirement. Higher levels of education are acceptable. Associate's Degree in Information Technology, Business Administration, or related field or three or more years of related experience required. EPIC certification(s) - current upon hire preferred. OR EPIC certification(s) - achieve within 120 days required. AND if certification not achieved upon hire must be willing to travel or actively participate in remote training required. 3 years or more of related experience required. AND experience supporting clinical, ancillary, or business environments required. AND Application system build experience preferred.

The Application Analyst works closely with the Manager of Revenue Cycle and Financial Applications, other application analysts and departmental staff in building stable and secure integrated system solutions, providing ongoing maintenance and support of these systems, and evaluating and deploying emergent and new technologies. The Application Analyst acts as a liaison between technical staff and key hospital departments. Responsibilities will include providing support for Workday reports, integration, and security, and overall administration/oversight of the Workday application. Additional support will include UKG/Kronos Advanced Scheduling and Timekeeping, developing file extracts for third party vendors, managing SFTP file transfers, and CompData file submissions. This position also requires the candidate to be flexible in developing skills in other software applications as well as Cerner Oracle modules, Meditech¸ and third-party applications as needed to support revenue cycle and financial systems. Responsibilities include identifying and resolving errors, implementing software upgrades and enhancements and ensuring daily and periodic applications maintenance tasks are performed. The Application Analyst will coordinate necessary resources or personnel (user departments, vendor personnel, IT programming or technical staff, consultants, physicians and other affiliated personnel) to ensure that supported systems operate smoothly and effectively. This position prioritizes work and is accountable for reporting on work status. The Application Analyst also provides input into strategic planning for his/her areas of responsibility. Requirements: Bachelor's degree preferred. Experience in Workday HCM, Payroll, Supply Chain, and Finance are a plus. Certifications in Workday are a plus. Minimum of 3-5 years of experience in Information Systems supporting applications in a health care setting. Significant experience implementing, integrating and supporting in-house and ancillary applications. Excellent project management and vendor management skills. Participates in and may lead new and upgrade application projects. Ability to manage multiple projects and tasks simultaneously. Analyst is responsible to document, test, communicate and resolve identified problems. Knowledgeable of current application information technologies and trends in health care. Excellent written and verbal communication skills. Laurie Roth President/Sr. Consultant DSN-IT ************ ************* ************** ****************************************************

Job Requirements This position is 100% remote. We will only consider remote applicants residing in the following US states - AL, AZ, CT, DE, FL, GA, IN, KS, KY, LA, MD, MI, NC, PA, RI, SC, VA, WV, and WI. Epic Beaker Analyst certification and/or previous Epic EMR build experience in another module will be weighted heavily. Position Summary Are you an experienced Epic professional ready to take on a key role in transforming healthcare IT systems? As a Remote Epic Application Coordinator (Beaker) at Spartanburg Regional Healthcare System, you will have the unique opportunity to design, build, test, and support EPIC applications, ensuring they meet the needs of our dynamic healthcare environment. They will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system. The Epic Application Coordinator (Beaker) will gain in-depth knowledge of the software by attending application support training and completing application certification projects and tests. Key abilities for this role include: * Understanding of the organization and the user community in the Application Coordinator's assigned area (Beaker) * Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities * Strong communication and follow-up skills * Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built The Remote Epic Application Coordinator (Beaker) should understand the organization's current laboratory workflows and how it impacts other areas of the organization. This individual should excel in change management and communication to help end users accept and become accustomed to the application. Knowledge of Data Innovations Instrument Manager is helpful but not required. Minimum Requirements Education * Requires an Associate Degree or higher education, or related applicable experience. Experience * 5+ years of Healthcare IT experience License/Registration/Certifications * Must complete required training for product implementation, and pass certification within 45 days of completion of training Preferred Requirements Preferred Education * Bachelor's Degree in Computer Science or related field Preferred Experience * 7+ years of Healthcare IT experience. Core Job Responsibilities * Maintain regular communication with vendor implementation representatives. Work with implementation representatives and the organization's business community and end users to ensure the system meets the organization's business needs. * Assume application expertise by obtaining and maintaining EPIC certification (Beaker) for the assigned application(s) within the required timeframe. * Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications. * Participate in project plan development and monitoring project milestones * Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs. * Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Provide application expertise to facilitate discussions and decisions. * Work with department representatives to analyze needs and translate these into system design. * Participate in development, execution and sign off of system testing. * Develop and maintain detailed documentation on system configurations and technical components. * Troubleshoot problems identified by team members and end users. * Escalate issues and risks to project leadership. * Collaborate with the training team(s) in the design and development of training programs. * Provide application expertise to the project team and advisory groups. * Participate in the planning and execution of application go-live and post-live activities. * Follow established guidelines for system change control. * Identify potential system enhancement needs. * Introduce best practice options for future-state workflows and processes. * Collect information regarding potential system enhancement needs * Analyze new functionality in releases to determine how and if it should be used. * Coordinate ongoing software updates and changes. * Review and test new software releases. Make an Impact in Healthcare IT! At Spartanburg Regional, you will be part of a forward-thinking team committed to improving healthcare systems through innovative technology. If you are a certified Epic expert with a passion for enhancing operational efficiency and user satisfaction, apply now to join our mission-driven team. Help shape the future of healthcare, one epic application at a time.

BASIC PURPOSE OF THE JOB This position is responsible for the implementation of low complexity tools and processes, and the proactive support and maintenance of clinical information systems. Works under direct supervision to effectively scope, plan, and deliver on customer requests to include break fix issues and projects. Leads and coordinates projects with low complexity. Utilizes best practices to implement and document consistent builds. Takes ownership of issues, is highly responsive to customers, and shows an aptitude for the development and documentation of customer requirements. This position will primarily support the Willow Outpatient Retail application within the Epic EHR System.REPORTS TO Manager, Clinical Applications JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma License/Certification Required: No Minimum Work Experience: Three years' experience in Information Technology, clinical operations, or related field. Degree may be used to substitute years of work experience. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent oral and written communication skills. Service oriented. Able to work independently, think critically, and problem solve. Is proactive and makes routine decisions independently. Must have above average problem-solving skills. Excellent organizational, time management and customer service skills. Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications. DUTIES AND RESPONSIBILITIES Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements. Determine information needs of operational departments and presents potential solutions. Implement system changes that are low in complexity following Change Management policies and procedures. Gains an understanding of and sensitivity to the users' environment and information needs. Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience. Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems. Assists with coordination of problem resolution with users, other IT personnel, and vendors. Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately. Ensures system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made. Establishes and maintains a good rapport with users and other personnel. Demonstrates good analytical ability in evaluating existing systems. Assists user departments in user training, documentation, and development of policies and procedures related to information systems. Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation. Assists with development of training material; conducts informative training classes and one-on-one training as assigned. Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct. Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures. Maintains end user system security in compliance with information security policies and procedures. Ensures system access provided is appropriate for the end user role. Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information systems security policy and procedure. Conducts regular audits to ensure continued need for access by end users. Reports breaches in security to appropriate IT management in a timely manner. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Performs the planning, design, build, validation, testing, and implementation of information systems that support and enhance clinical practice and business processes. Works with minimal supervision to design, build, implement, and support core Epic module(s) and accounts for integration points with other EHR modules. Must have the ability to work flexible schedules to meet job requirements; could require occasional after-hours support and overnight travel. Job Description: Essential Functions: Builds CORE module with minimal supervision and acts as Lead analyst on a build project when designated. Supports CORE module, troubleshoots, and resolves system and customer issues. Performs basic troubleshooting in other related modules. Assists in the creation of build standards and test plans and considers and communicates potential system impacts when designing and proposing solutions. Applies risk mitigation techniques, using knowledge of integration points with other modules. Assists in the preparation of support documentation and provides basic user training and support. Complies with IS Information Assurance standards and processes in planning and coordinating Epic systems implementation and maintenance activities. Ensures that system build is within hospital policy and compliance standards. Education Requirement: Bachelor Degree or equivalent experience, required. Licensure Requirement: (not specified) Certifications: Clinical Licensure and/or other certifications, preferred. Epic certification, preferred. Must be obtained within 6 months of hire. Skills: Enhanced interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts. Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project. Experience: 3 years of providing systems analysis support or related experience, required. Experience in health care environments, preferred. Experience interacting with clinical or business areas to gather and understand workflow and technical requirements. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: (none specified) CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Grand Central, Prelude and RTE certification strongly desired. Performs the planning, design, build, validation, testing, and implementation of information systems that support and enhance clinical practice and business processes. Works with minimal supervision to design, build, implement, and support core Epic module(s) and accounts for integration points with other EHR modules. Must have the ability to work flexible schedules to meet job requirements; could require occasional after-hours support and overnight travel. Job Description: Essential Functions: Builds CORE module with minimal supervision and acts as Lead analyst on a build project when designated. Supports CORE module, troubleshoots, and resolves system and customer issues. Performs basic troubleshooting in other related modules. Assists in the creation of build standards and test plans and considers and communicates potential system impacts when designing and proposing solutions. Applies risk mitigation techniques, using knowledge of integration points with other modules. Assists in the preparation of support documentation and provides basic user training and support. Complies with IS Information Assurance standards and processes in planning and coordinating Epic systems implementation and maintenance activities. Ensures that system build is within hospital policy and compliance standards. Education Requirement: Bachelor Degree or equivalent experience, required. Licensure Requirement: (not specified) Certifications: Clinical Licensure and/or other certifications, preferred. Epic certification, preferred. Must be obtained within 6 months of hire. Skills: Enhanced interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts. Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project. Experience: 3 years of providing systems analysis support or related experience, required. Experience in health care environments, preferred. Experience interacting with clinical or business areas to gather and understand workflow and technical requirements. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: (none specified) CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Join our dynamic and forward-thinking team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is currently working on projects to enhance our initial CMDB implementation by focusing on increasing the quality, comprehensiveness, and reliability of our CMDB. We believe the foundation of a resilient IT ecosystem begins with a mature and trusted CMDB, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this ServiceNow Application Analyst role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving, and hands-on maintenance, ensuring that the CMDB remains up to date and accurate for our key stakeholders of the platform. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. In this role, you will…. Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity. What You Will Need to Succeed… 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. Ability to communicate technical concepts to both technical and non-technical audiences. Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required. Location: 100% remote with the preference of EST or CST. What you can expect from us: Base annual salary target: $90000 to $100000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-REMOTE

Join our dynamic and forward-thinking team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is currently working on projects to enhance our initial CMDB implementation by focusing on increasing the quality, comprehensiveness, and reliability of our CMDB. We believe the foundation of a resilient IT ecosystem begins with a mature and trusted CMDB, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this ServiceNow Application Analyst role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving, and hands-on maintenance, ensuring that the CMDB remains up to date and accurate for our key stakeholders of the platform. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. In this role, you will…. Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity. What You Will Need to Succeed… 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. Ability to communicate technical concepts to both technical and non-technical audiences. Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required. Location: 100% remote with the preference of EST or CST. What you can expect from us: Base annual salary target: $90000 to $100000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-REMOTE

Join our dynamic and forward-thinking team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is currently working on projects to enhance our initial CMDB implementation by focusing on increasing the quality, comprehensiveness, and reliability of our CMDB. We believe the foundation of a resilient IT ecosystem begins with a mature and trusted CMDB, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this ServiceNow Application Analyst role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving, and hands-on maintenance, ensuring that the CMDB remains up to date and accurate for our key stakeholders of the platform. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. In this role, you will…. Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity. What You Will Need to Succeed… 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. Ability to communicate technical concepts to both technical and non-technical audiences. Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required. Location: 100% remote with the preference of EST or CST. What you can expect from us: Base annual salary target: $90000 to $100000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-REMOTE

* Remote opportunity * Epic Beacon Certified preferred Hourly pay range: $44.56-$66.87 Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledgeable in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers. ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions. Establishes priorities that align with organizational initiatives. Manages multiple projects simultaneously and adapts to frequent changes in priority. Manages teams to consensus decisions that support organizational objectives Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments. Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management. Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed. Researches and contributes to recommendations into timing of introduction of new functionality. Supports upgrade design process and decision-making. Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems. Provides leadership direction for application integration decisions with impacts across applications and clinical / business units. Assists product teams in development of design and required documentation. Analyzes business processes and reengineers those processes to improve business and/or clinical needs. Prepares or participates in the preparation of detailed project work plans and project status reports. Assists and collaborates with system decision making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied throughout Trinity Health. Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence. Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions. Models teamwork within the System Office and with RHMs. Demonstrates the ability to operate in a collaborative, shared leadership environment. Assists in the handling of multiple projects/assignments simultaneously and adapts to frequent changes in priorities. Actively pursues professional growth opportunities. Utilizes support staff appropriately and adopts new tools to manage projects and documents. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. MINIMUM QUALIFICATIONS The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team. Bachelor's degree in healthcare, IT or related field, or an equivalent combination of education and experience. Must have progressively responsible experience serving as a subject matter expert, specialist or a consultant. Must be able to learn Epic's software and obtain EPIC Certification within 3 to 6 months after the hire date. Current Epic certification preferred. Three (3) to five (5) years knowledge and leading performance/business process improvement activities, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other continuous process improvement methodologies or direct experience building IT systems The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team. Ability to interface with multiple technical and business teams. Familiarity with information systems, clinical software and other computer applications. Ability to serve as primary support contact for application and to coordinate all issues that arise. Ability to understand choices involved in application configuration and to perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Ability to analyze business operations relative to build decisions, investigate end users' preferences when making build decisions, and working directly with system decision groups. Ability to prioritize and implement requested changes to the system and to effectively analyze functionality in new releases in order to determine utilization. Ability to populate databases during the initial system build with assistance from Epic and to collect information regarding potential system enhancement needs. Ability to ensure data coming across an interface into an Epic application meets the business needs. Ability to set standards for naming and numbering conventions and security classifications using the Epic Style Guide Master File Naming and Numbering Conventions. Ability to serve as a liaison between end users, third parties, and Epic implementation staff. Strong communication skills with the ability to communicate information clearly and concisely with project leadership and team members. Strong analytical abilities and the ability to assess and match team member skills to team responsibilities and match organizational needs to the system's functionality. Ability to motivate team members and show appreciation for the overall team efforts. Recognized and respected in the organization. Ability to participate in training and work with end users. Ability to troubleshoot problems and questions from end users and provide resolution and requested information. Ability to research, evaluates, and analyzes alternatives to reach issue resolution. Ability to manage project from organizational perspective and to never lose sight of detailed tasks. Ability to work with report writers to ensure that the application has the necessary reports. Ability to commit to established timetables and deadlines in order to ensure successful project outcomes Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment. Must be able to operate effectively in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. Must be able to speak and communicate clearly and effectively. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs). Must be able to travel to various Trinity Health sites as needed. Work hours may include after hours and weekends. May require participation in a rotating on-call schedule. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

**_* Remote opportunity_** **_* Epic Beacon Certified preferred_** **_Hourly pay range: $44.56-$66.87_** Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledgeable in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers. **ESSENTIAL FUNCTIONS** Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions. Establishes priorities that align with organizational initiatives. Manages multiple projects simultaneously and adapts to frequent changes in priority. Manages teams to consensus decisions that support organizational objectives Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments. Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management. Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed. Researches and contributes to recommendations into timing of introduction of new functionality. Supports upgrade design process and decision-making. Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems. Provides leadership direction for application integration decisions with impacts across applications and clinical / business units. Assists product teams in development of design and required documentation. Analyzes business processes and reengineers those processes to improve business and/or clinical needs. Prepares or participates in the preparation of detailed project work plans and project status reports. Assists and collaborates with system decision making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied throughout Trinity Health. Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence. Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions. Models teamwork within the System Office and with RHMs. Demonstrates the ability to operate in a collaborative, shared leadership environment. Assists in the handling of multiple projects/assignments simultaneously and adapts to frequent changes in priorities. Actively pursues professional growth opportunities. Utilizes support staff appropriately and adopts new tools to manage projects and documents. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. **MINIMUM QUALIFICATIONS** The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team. Bachelor's degree in healthcare, IT or related field, or an equivalent combination of education and experience. Must have progressively responsible experience serving as a subject matter expert, specialist or a consultant. Must be able to learn Epic's software and obtain EPIC Certification within 3 to 6 months after the hire date. Current Epic certification preferred. Three (3) to five (5) years knowledge and leading performance/business process improvement activities, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other continuous process improvement methodologies or direct experience building IT systems The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team. Ability to interface with multiple technical and business teams. Familiarity with information systems, clinical software and other computer applications. Ability to serve as primary support contact for application and to coordinate all issues that arise. Ability to understand choices involved in application configuration and to perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Ability to analyze business operations relative to build decisions, investigate end users' preferences when making build decisions, and working directly with system decision groups. Ability to prioritize and implement requested changes to the system and to effectively analyze functionality in new releases in order to determine utilization. Ability to populate databases during the initial system build with assistance from Epic and to collect information regarding potential system enhancement needs. Ability to ensure data coming across an interface into an Epic application meets the business needs. Ability to set standards for naming and numbering conventions and security classifications using the Epic Style Guide Master File Naming and Numbering Conventions. Ability to serve as a liaison between end users, third parties, and Epic implementation staff. Strong communication skills with the ability to communicate information clearly and concisely with project leadership and team members. Strong analytical abilities and the ability to assess and match team member skills to team responsibilities and match organizational needs to the system's functionality. Ability to motivate team members and show appreciation for the overall team efforts. Recognized and respected in the organization. Ability to participate in training and work with end users. Ability to troubleshoot problems and questions from end users and provide resolution and requested information. Ability to research, evaluates, and analyzes alternatives to reach issue resolution. Ability to manage project from organizational perspective and to never lose sight of detailed tasks. Ability to work with report writers to ensure that the application has the necessary reports. Ability to commit to established timetables and deadlines in order to ensure successful project outcomes Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment. Must be able to operate effectively in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** Operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. Must be able to speak and communicate clearly and effectively. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs). Must be able to travel to various Trinity Health sites as needed. Work hours may include after hours and weekends. May require participation in a rotating on-call schedule. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

About Client: They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!! Job Title: Health Payer Technology Medicare Consultant Job Level: Senior Level Job Description: THIS IS WHAT YOU WILL DO... You will be adapting existing methods and procedure to create possible alternative solutions to moderate complex problems. You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.!! Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Who is experienced in systems and processes required to support health plan! Who is currently in Medicare/ Medicaid! Who holds 2+ years Program management, full lifecycle project, SDLC, Agile, Waterfall, SCRUM experience! Who holds 2 years experience with Medicare systems and technologies with formal consulting! Qualifications Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Additional Information All your information will be kept confidential according to EEO guidelines.

About Client: They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!! Job Title: Health Payer Technology Medicare Consultant Job Level: Senior Level Job Description: THIS IS WHAT YOU WILL DO... You will be adapting existing methods and procedure to create possible alternative solutions to moderate complex problems. You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.!! Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Who is experienced in systems and processes required to support health plan! Who is currently in Medicare/ Medicaid! Who holds 2+ years Program management, full lifecycle project, SDLC, Agile, Waterfall, SCRUM experience! Who holds 2 years experience with Medicare systems and technologies with formal consulting! Qualifications Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Additional Information All your information will be kept confidential according to EEO guidelines.

9-14 Years of Experience. Responsible for interpreting and translating business requirements into solutions and preparing functional specifications. Establishes development standards and processes. Works in conjunction with the development team in the development of applications, designing reports, testing performance, debugging and documenting applications of high complexity. Follows predefined standards and best practices. Tests the usability of applications and preparation of user training documentation, and/or delivers user acceptance training. Business Systems Analyst - Order Orchestration * Meet with decision makers, systems owners, and end users to define business & operations requirements and systems goals and identify and resolve systems issues. * Provides oversight as well as serves as the functional and lead during development, implementation, and testing of highly complex projects * Provide expert level of business process guidance on requirements, concept, design, realization and support. Provide consultancy for the best practice processes. Initiate necessary business process re-engineering to have effective and efficient operations. * Drives business architecture design (including Business Process) * Responsible for leading/facilitating business requirements gathering and determining technical impacts * Responsible for the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training * Develops an extensive understanding of the business unit's function and effectively communicates technical issues and solutions in non-technical terms to the business unit Minimum Requirements: * Proven 8+ years of Business Analyst experience with Enterprise Applications * 8+ years of 'Hands-on' experience with Oracle ERP systems, preferably R12, with strong knowledge of functional processes, setups and flows for Oracle Order Management, Inventory, Shipping Execution, Purchasing, Costing, Financial modules * Good understanding of Order to Cash, Procure to Pay, Accounting processes * Strong technical background with an ability to evaluate customizations in Oracle EBS, PL/SQL packages and procedures, system setups with a focus to understand and enhance current solutions, interfaces to and from Oracle EBS * Sales Force experience is a plus * Process modeling experience in a formal process modeling tool like ARIS * Bachelor's degree or equivalent work experience IT related field * 10+ years application systems analysis, business analysis work experience or equivalent * Strong SDLC requirements background with both waterfall and agile * Knowledge of enrollment and/or billing end to end processes * Strong understanding of integration points of assigned business/systems and processes * Understanding of a variety of architecture standards and ability to apply them in their design work * Experience with business requirements and business process analysis to ensure IT solutions meet the business needs

9-14 Years of Experience. Responsible for interpreting and translating business requirements into solutions and preparing functional specifications. Establishes development standards and processes. Works in conjunction with the development team in the development of applications, designing reports, testing performance, debugging and documenting applications of high complexity. Follows predefined standards and best practices. Tests the usability of applications and preparation of user training documentation, and/or delivers user acceptance training. Business Systems Analyst * Meet with decision makers, systems owners, and end users to define business & operations requirements and systems goals and identify and resolve systems issues. * Provides oversight as well as serves as the functional and lead during development, implementation, and testing of highly complex projects * Provide expert level of business process guidance on requirements, concept, design, realization and support. Provide consultancy for the best practice processes. Initiate necessary business process re-engineering to have effective and efficient operations. * Drives business architecture design (including Business Process) * Responsible for leading/facilitating business requirements gathering and determining technical impacts * Responsible for the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training * Develops an extensive understanding of the business unit's function and effectively communicates technical issues and solutions in non-technical terms to the business unit Minimum Requirements: * Extensive experience in designing billing solutions including subscription billing * Experience implementing and maintaining revenue solutions, Rev-pro experience preferred * IT order management, billing and revenue configuration experience in an ERP solution, preference in Oracle R12 Finance Module (i.e. AR, AP, Payments, GL, CM, FA, PO). * Sales Force experience is a plus * Process modeling experience in a formal process modeling tool like ARIS * Bachelor's degree or equivalent work experience IT related field * 10+ years application systems analysis, business analysis work experience or equivalent * Strong SDLC requirements background with both waterfall and agile * Knowledge of enrollment and/or billing end to end processes * Strong understanding of integration points of assigned business/systems and processes * Understanding of a variety of architecture standards and ability to apply them in their design work * Experience with business requirements and business process analysis to ensure IT solutions meet the business needs

Starting Pay Range: $23.22 - - $27.32, hourly Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week. Benefit opportunities presently available to employees are listed below: * Medical Insurance * Dental Insurance * Vision Insurance * Long-Term Disability Insurance * Short-Term Disability Insurance * Life Insurance * 403(b) Tax-Sheltered Annuity Plan * Cafeteria 125 Flexible Spending Account In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee's tax-sheltered annuity plan after one year of service. Job Summary: •The Clinical Application Coordinator is responsible for the implementation, configuration, maintenance, and support of the electronic health record (EHR) system and other PCHC applications. This role serves as a liaison between PCHC staff, IT, and Application vendors to ensure optimal system performance and alignment with PCHC workflows. The Coordinator will participate in system upgrades, testing, training, and troubleshooting, and will play a key role in enhancing the quality of care through technology Reports to: Applications Supervisor Supervision Exercised: •None Education/Experience/License/Certification: * Bachelor's degree in Health or Information Technology related field or a Clinical license/certification; equivalent experience may be considered in lieu of a degree. * Minimum of 1 year of experience supporting EHR systems (e.g., Epic, NextGen, eClinicalWorks, Athenahealth) in a healthcare setting. Will consider other experience demonstrating knowledge of clinic workflows, a high level of technical aptitude, problem-solving ability and/or customer service focus. * Experience working in a Federally Qualified Health Center (FQHC) or community health environment preferred. * Familiarity with HIPAA, HITECH, and other healthcare compliance standards. * Proof of current Flu Immunization is required, during the Flu season November 1 - February 28. Required Travel: Occasional travel is required including day-to-day local travel. Knowledge/Skills/Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Strong understanding of clinical workflows and how they integrate with EHR systems. * Ability to analyze, design, and optimize EHR configurations to support clinical and operational needs. * Proficiency in troubleshooting application issues and providing end-user support. * Excellent communication skills to translate technical concepts into user-friendly language. * Ability to manage multiple projects and priorities in a fast-paced healthcare environment. * Knowledge of data reporting tools and ability to generate clinical and operational reports. * Familiarity with regulatory reporting requirements such as UDS, PCMH, and Meaningful Use. * Ability to work collaboratively with cross-functional teams including clinicians, IT, compliance, and administration. * Strong documentation and training skills. * Commitment to continuous learning and improvement in health IT. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Serve as the primary point of contact for EHR application support and enhancements. * Collaborate with clinical and administrative staff to gather requirements and implement system changes. * Configure and maintain EHR templates, forms, workflows, and user roles. * Participate in system upgrades, testing, and validation processes. * Provide training and support to end users, including new hire onboarding and ongoing education. * Monitor system performance and resolve issues in a timely manner. * Develop and maintain documentation for system configurations, workflows, and procedures. * Assist with data extraction and reporting for internal and external stakeholders. * Ensure compliance with data security and privacy regulations. * Participate in quality improvement initiatives and support population health management efforts. The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned. Physical Demands: The physical demands described here are representative of those that are typically required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. The employee frequently communicates with employees and the public while performing other routine office tasks and must be able to exchange accurate information. 2. The employee frequently retrieves and disseminates information using written materials and computers. 3. The employee frequently observes, receives and otherwise obtains information from all relevant sources and identifies information by categorizing, recognizing differences or similarities, and detecting changes in circumstances or events. 4. The employee frequently analyzes information and evaluates results to choose the best solution and solve problems. 5. The employee frequently operates computers and other office productivity equipment. 6. The employee occasionally remains in a stationary position while performing routine office tasks such as operating equipment. 7. The employee frequently moves about the office and other facilities; and positions self while performing routine duties such as accessing files and troubleshooting equipment. 8. The employee occasionally moves or positions objects weighing up to 10 pounds while performing routine office duties such as opening file drawers, moving files, moving computers, etc. Closing Date: Open until filled. Pueblo Community Health Center is a tobacco and drug-free workplace. EOEA Apply online at Pueblo Community Health Center